IT Organizations in the Digital Era

IT ORGANIZATIONS IN THE DIGITAL ERA
As providers,
we need to
fundamentally
re-skill our talent
in order to win
in this market.
REIMAGINING DIGITAL AT WIPRO
At Wipro, we realize that without going through
a disruption of our own – to our silos and our
‘business as usual’ approach – we would lack
the credibility to evangelize about digitalization
to our customers. This realization is the genesis
of our new unit, Wipro Digital, which cuts across
each of our existing service lines. Our consulting
arm now operates as an integral part of Wipro
Digital, making the consultative digital
transformation journey seamless. We have a
separate practice team who are subject matter
experts embedded in industry vertical teams.
The unit does not adhere to a particular
technology stack or use case. It is agnostic
about every process, every technology and
every vertical.
Our clients are fully embracing the digital
capabilities that we are building. Naturally,
we continue to have deep operations,
infrastructure, and legacy capabilities,
which are still in demand in the market. Our
transformation and operations/maintenance
business are both working at full speed.
However, we expect a decline in our operations/
maintenance business because clients obviously
expect costs to decline year on year. Our plan
is to ensure that the transformation business
grows faster than the operations/maintenance
business to make up for the margin reduction in
the latter.
As providers, we need to fundamentally
re-skill our talent in order to win in this market.
Digital talent bears no resemblance to the
existing talent that providers have. It calls for
an innovative workplace culture with unique
capabilities and aspirations unlike the past.
Wipro Digital is quickly building its digital
talent pool. Having recently acquired the global
strategic design firm Designit, we are now able
to combine strategy, design, and engineering to
offer more value to our customers, be it helping
them enhance their revenues or improve their
consumer experience.
WIPRO’S DIGITAL TRINITY:
STRATEGY + DESIGN + ENGINEERING
Before the existence of enabling technologies,
strategic consulting firms would provide
their clients with advice on business process
reengineering, which the client would then hand
over to a design firm to design the customer
journey. Once satisfied, a client would engage
an IT services provider to build the solution
through coding and testing. However, this siloed
approach would create bottlenecks for months,
if not years.
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