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NDHI NAT IONAL DIALOGUE FOR Healthcare Innovation Diabetes Education Program Organization Overview • Novo Nordisk is a global healthcare company with over 6000 US employees • Novo Nordisk has more than 90 years of innovation and leadership in diabetes care Background Diabetes is a complex chronic condition that requires treatment coordination and patient engagement to achieve the best outcomes. Novo Nordisk created the Diabetes Education Program (DEP) to be a pioneer in education that inspires and empowers health care professionals to provide better methods of diabetes prevention, detection, and treatment. Program Details The DEP mission is to improve patient outcomes by providing best-in-class education to health care providers, office staff and patients, focusing on all key aspects of diabetes management, including appropriate treatment and patient adherence. DEP is a train-the-trainer program that supports physician practices across the nation, specifically targeting those providers who treat a high volume of diabetes patients. The National Committee for Quality Assurance (NCQA) has recognized DEP’s quality by awarding the program: Disease Management Certification in Program Design. The program has continued to maintain that level of recognition since 2014. The program is divided into three major components: • Clinical Education –– A full curriculum of educational sessions (led by Novo Nordisk Educators) that support healthcare providers to improve the diagnosis, treatment, and management of diabetes -- These educational sessions are tailored based on the need of the customer and may provide resources to support better adherence, such as utilizing motivational interviewing techniques to engage patients -- The Educators may review the ADA Standards of Care Guidelines along with a few key resources to support getting patients to goal –– Mentoring sessions, in which healthcare providers can observe the Educator interacting with patients to demonstrate effective techniques for engaging patients and helping them to actively manage their diabetes • Pen Training –– Comprehensive training on proper use of Novo Nordisk pen products –– Instructions for product safety, injection site selection, storage, and disposal requirements • Diabetes Academy –– Sessions held in the community to help increase the awareness of diabetes and how to manage it –– Audience participants may have diabetes themselves, care for someone with diabetes, or be at risk for developing diabetes An Initiative of the 29 | Diabetes Education Program
NDHI NAT IONAL DIALOGUE FOR Healthcare Innovation The DEP also leverages Novo Nordisk’s online portal, Cornerstones4Care ® , which provides educational information and resources to help support diabetes management. Novo Nordisk has ensured that the DEP program meets high quality standards by: • Utilizing American Diabetes Association (ADA) Standards of Care guidelines • Incorporating learnings from the American Association of Diabetes Educators (AADE) 7 Self-Care Behaviors and the Diabetes Attitudes, Wishes and Needs (DAWN) studies • Reviewing program materials periodically, through both internal and external stakeholders: –– Internal stakeholders include Novo Nordisk’s Medical Affairs group, Market Research, Promotional Review Board, and Novo Nordisk endocrinologists –– Externally, the program is reviewed by AADE and NCQA • Novo Nordisk formally surveys program members on an annual and biennial basis to receive additional feedback on the program’s content for providers and patients • Novo Nordisk also collects and analyzes program data to demonstrate the impact of the program in improving disease management, medication adherence, and patient outcomes Path Forward • DEP follows a continuous quality improvement mindset and constantly incorporates learnings in order to improve the program Diabetes Education Program | 30
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