QHA REVIEW April 2017

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

a p r i l 2 0 1 7 e d i t i o n 

BOWEN 

THERAPY 

THE RESILIENT CHARM 

OF THE GRAND VIEW 

HOTEL IN BOWEN 

ALL FOR ONE: 

PAYNTER DIXON'S ONE-STOP-SHOP 

TURNKEY CLIENT SOLUTIONS 

RESERVED SEATING: 

THE NEW INCHCOLM HOTEL'S 

RESTAURANT PROVES POPULAR 

DALBY DELIGHTS: 

AN INSIGHT INTO THE RURAL HUB 

OF THE DARLING DOWNS

www.moffat.com.au 

Market Leading Brands 

No matter the size, shape or demands placed on your business, we have the 

ability to deliver equipment that is functional, adaptable and reliable. 

Call us on 1800 023 953 or email us 

VIC/TAS/SA vsales@moffat.com.au 

NSW nswsales@moffat.com.au 

QLD qldsales@moffat.com.au 

WA bgarcia@moffat.com.au 

Find out how Moffat 

equipment can benefit 

your business.

LET’S BE HONEST, IN THIS WORLD 

OF CONSTANT INFORMATION 

AND ONLINE ENTERTAINMENT 

THE QHA REVIEW NEEDS TO BE 

IMPRESSIVE TO BREAK THROUGH, 

AND TO LET OUR ACHIEVEMENTS 

AS AN INDUSTRY SHINE. 

RENEWAL DOESN’T MEAN LOSING OUR HISTORY 

As our members and other industry readers will see the QHA Review has 

undergone a significant face-lift as of this issue. Let’s be honest, in this 

world of constant information and online entertainment the QHA Review 

needs to be impressive to break through, and to let our achievements as 

an industry shine. 

Although this means there will be changes, you will soon see that the core 

of our magazine remains the same. It exists to showcase our members, 

and let stakeholders know the vital role we play right across Queensland. 

I was reminded of this in the last week when we found in our archives 

a copy of the Queensland United Licensed Victuallers Association 

Constitution from 1939. The QHA now carries on the good work our 

forebears established with these rules. 

Inside the front cover is listed “What the Association Does”. 

It is assuring to see how much it remains the same 78 years later: 

• Fixes the Price Schedule (we can’t do this anymore) 

• Guards the margin of profit 

• Conducts negotiations in connection with wages 

• Answers legal queries in connect with the trade 

• Gives free advice where wage disputes occur and assists in obtaining 

settlements out of the Courts 

• Assists in engaging competent staff 

• Furnishes free advice on all Parliamentary statutes affecting the trade 

• Acts as the united voice of the trade and ensuring cooperative as 

opposed to individual effort. 

I trust you will enjoy the new format and continue to read, pass on and 

contribute to this magnificent record of our Association. 

QHA REVIEW | 03

3 EDITOR’S LETTER 

5 CONTRIBUTORS 

A P R I L 2 0 1 7 e d i t i o n 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

Associate Editor 

Mr Ben Weston 

Email: bweston@qha.org.au 

President 

Mr Tom McGuire 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr John Douglas 

Mr Brad Fitzgibbons 

Secretary/Treasurer 

Mr Tony Condon 

Trustees 

Mr Will Cordwell 

Mr Peter Britain 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

6 NEWS 

12 EVENTS 

14 LATEST 

16 FEATURE: 

Bowen’s Grand View Hotel 

30 FEATURE: 

Paynter Dixon 

34 INSIGHTS: 

Thomson’s Reserve 

The Halifax Hotel 

40 ACCOMMODATION UPDATE 

46 COMPASS: 

Dalby delights 

54 Q&A: 

The Exchange Hotel’s Tanya Arnold 

58 TOP DROP 

60 SHOWCASE: 

POS and commercial kitchen equipment 

62 PARTNERS & CORPORATE MEMBERS 

64 TRADE DIRECTORY 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission.

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damien 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

Membership Officer 

Paul is the face of the 

Association to many 

QHA members as he 

travels the length and 

breadth of the state 

visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

CHARLES LENTINI 

QHA’s Principal 

Employment 

Relations Adviser 

Charles has a 

broad range of 

experience advising 

and representing 

small, medium and 

large businesses in 

employment relations 

matters. 

THE HON YVETTE D’ATH 

Attorney-General and 

Minister for Justice 

and Minister for 

Training and Skills 

Yvette D’Ath is a 

Labor member of the 

Legislative Assembly 

of Queensland 

representing the seat of 

Redcliffe. 

MIKE SARQUIS 

Executive Director of 

Liquor and Gaming 

Regulation 

Mike’s responsibilities 

include managing the 

gaming and liquor 

regulatory licensing and 

compliance regimes, 

and implementing the 

responsible gambling 

strategy and harm 

minimisation programs. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

CURT SCHATZ 

Managing Partner, 

Mullins Lawyers 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

JEREMY WICHT 

Director Hanrick 

Curran Chartered 

Accountants 

Jeremy is a business 

advisory director. His 

background includes a 

stint at ALH as group 

analyst performing 

detailed business 

analysis, budgeting 

and capex, and profit 

optimisation. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 


NEWS 

ABC News: Jonathan Hair 

KANDANGA LOCALS BUILD TEMPORARY 

PUB IN THE WAKE OF FIRE 

QHA REVIEW | 06 

It’s not unusual for a community to get together 

and build a makeshift pub when disaster strikes an 

established one. 

When the Morven Hotel burnt down in 2015, 

locals were quick to install a temporary version of 

the pub in a disused shipping container. Then later 

that year when the century-old Kandanga Hotel in 

Mary Valley met a similar fate, locals there put up 

an elaborate open-aired, trussed-roof structure next 

door and helped furbish it with a bar, taps and sturdy 

outdoor furniture. 

“Some of the boys I’ve never seen before, they 

came and they said ‘we’ll have a bar by tomorrow 

morning for you’,” said Kandanga Hotel publican Doug 

Greensill. 

Meanwhile, work on rebuilding a permanent pub on 

the original site is well underway. This time the pub is 

being built out of brick and, all going well, will be open 

for business in June. 

Doug was eager to get the new pub up and running as 

it was a vital community focal point. 

“They come, they talk, people get jobs out of the hotel, 

like if you need a plumber or a bricklayer. You’ll be here 

and you ask the question and they’ll say ‘oh, I can get 

a bloke for you’,” he said. 

Pubs play a key role in rural communities and this is 

evidenced by the community spirit shown by residents 

of this Mary Valley town.

NEWS 

BEER ENLIGHTENMENT: 

AUSSIES DISCOVERING THE BEAUTIFUL TRUTH 

Lion’s nutrition information panels (NIPs) on 

product bottles and cartons is changing Australia’s 

perception of beer for the better. 

Around 18 months ago Lion began including 

the NIPs as part of its well-publicised “Beer the 

Beautiful Truth” campaign. Since then the beer 

giant’s research has found that Aussies have shifted 

their attitudes, with almost 40% of people believing 

NIPs have helped them make more informed choices 

when it came to choosing alcohol. 

Tanya Marler, marketing director for category, 

innovation and communication at Lion,said the whole 

point of the campaign was to de-bunk some of the 

misconceptions around beer. 

“It has enabled us to continue spreading awareness of 

the campaign and to help create a more vibrant beer 

culture in Australia,” she said. “We’ve only just started 

and there is scope to continue the campaign further.” 

The research also found that, compared to last year, 

more people believe beer is actually lower in sugars 

per serve (up 8%) than they thought previously; 

beer is lower in carbohydrates and calories per 

serve (both up 6%) than they previously thought and 

fewer people mistakenly think that all beer contains 

preservatives (down 8%). 

“In fact, the success of the campaign so far here in 

Australia has translated to the launch and roll out 

of Beer the Beautiful Truth in the New Zealand 

market, where NIPs will also be added to all Lion 

wholly-owned beers, to continue Lion’s journey of 

providing everybody with the beautiful truth about 

beer,” she said. 

Dr Sam Hay, a Sydney general practitioner and 

former doctor in the Australian Army, also believed 

the campaign has been positive. “It’s encouraging to 

see that Australians are interested to know what’s in 

the alcohol they consume, that reflects a longer term 

trend that started with food and soft drinks. 

“Of course, it is not only the sugars or the 

preservatives people should be aware of; alcohol 

should only be consumed in moderation and as part 

of balanced and healthy diet. Combining moderation 

with nutritional awareness is the key to enjoying beer, 

or any other alcohol, for that matter,” he said. 

EXPECTANT DADS MEET AT THE PUB 

Any bloke feels at home in a pub. So it was an inspired 

idea to hold a program of antenatal 

classes geared specifically for dadsto-be 

down at the local over the 

occasional beer and bistro meal. 

“Beer and Bubs” first began in 

pubs across Sydney in 2004 and by 

2009 had expanded to places as 

far afield as Perth, Alice Springs and 

Toowoomba. Since then the antenatal 

program has gone from strength to 

strength, offering hundreds of Aussie 

blokes practical tips on their role in 

childbirth. 

Program organisers said the setting was perfect for first 

time fathers who don’t know what they’re in for and, 

being honest, “would rather head for the pub anyway”. 

Even second or third-time dads who weren’t that well 

prepared the first time got a lot out of the program. 

Beer and Bubs director Carrina Bradbury said the 

classes required a space in the pub 

that was separate from the general 

public so participants could chat 

about all things birth without upsetting 

regular patrons. 

“The friendly, casual atmosphere of 

the pub is a great venue for childbirth 

education,” she said. 

“Childbirth is unfamiliar territory for 

most blokes, so it’s more comfortable 

for them to be in their natural 

environment to learn about something so foreign.” 

Beer and Bubs sessions are available at three 

Queensland venues: Peregian Beach Hotel (Sunshine 

Coast), The Tapestry Bar (Toowoomba) and The 

Murrumba Downs Tavern (North Brisbane). 

For more information visit: www.beerandbubs.com.au 


NEWS 


ENOUGH TO MAKE YOU GIK 

The makers of a blue-coloured wine in the 

Basque region have had their inky looking product 

banned by the Spanish Ministry of Agriculture. In 

2015 viticultural innovators Gik began selling the 

wine with a distinctly azure hue by adding two 

natural ingredients, indigo dye and anthocyanin, 

a pigment found in grape skin.Gik co-founder 

Taig Mac Carthy said their goal was to offer wine 

drinkers something “a bit more fun and crazy”. 

However, the authorities were less impressed, 

recently slapping Gik with a fine and requiring it to 

remove the words “blue wine” from its labels. 

EVERY DOG HAS ITS DAY 

An initiative by the RSPCA in Adelaide to 

promote dog-friendly venues is proving popular. 

Dubbed “Pets at the Pub”, the event invites 

canines and their owners to a different venue 

around town every fourth Sunday to relax, enjoy 

a few treats and let their fur down. RSPCA 

event organiser Josie Sullivan said she’d had 

around 20 to 30 local 

pubs approach her about 

hosting a Pets at the Pub 

day and hoped to see 

other states pick it up as 

well. Inner-city Brisbane’s 

Stock Exchange Hotel 

recently got in on the act 

with a “Yappy Hour” at its 

rooftop beer garden every 

Saturday afternoon. 

PROPOSED LEGISLATION TO 

ALLEVIATE COSTS FOR BUSH PUBS 

The Queensland Hotels Association commended 

Mt Isa MP Robbie Katter’s proposed legislation to 

alleviate costs from the bush pubs of Queensland. 

As outlined in the QHA’s policy platform distributed 

to all Queensland MPs, country pubs are vital 

pieces of social infrastructure that add to their 

communities in countless ways. 

Robbie Katter introduced the Bill in State 

Parliament in March advocating fairer licence fees 

for outback hotels, slashing the licence fee from 

$3500 to $350. 

QHA Chief Executive Bernie Hogan said licensing 

fees were completely out of proportion for pubs in 

rural and regional areas. 

“As we visit members across the state it’s not 

unusual to find that the pub is far more to these 

communities than a place to socialise. The pub 

is also the Town Hall, Flying Doctor landmark, 

mail centre, grocery store and a focal point for all 

community gatherings.” 

“The population of these small towns simply can’t 

support high government fees imposed on these 

small businesses. Pubs in places like Wyandra, 

Cunnamulla, Ilfracombe or Einasleigh pay the same 

as hotels in the larger population centres across the 

state, without the ability to recoup these costs.” 

The QHA believes that by reducing the fees of 

country pubs the benefits to the Queensland 

tourism industry, regional communities and small 

businesses across the state will far outweigh the 

lost revenue. 

“The hotel industry would welcome a display of 

empathy for the sector, which contributes so much 

to the state’s jobs, revenue and communities,” 

Bernie said.

NEWS 

A still from the current TVC - “Unmistakably Ours” 

CELEBRATING BUNDY AS AN AUSTRALIAN ICON 

With its humble beginnings in 

our coastal sugarcane belt, 

Bundaberg Rum has long been 

a Queensland icon. Now a new 

$20 million branding campaign by 

Diageo is celebrating Bundy as a 

distinctly Australian phenomenon. 

The “Unmistakably Ours” 

branding is appearing on the rum’s 

labels, promotional displays and 

advertising, and was launched at 

the season opener between the 

Broncos and Cronulla Sharks as 

part of Bundy’s re-signing with the 

NRL. 

Bundaberg’s marketing manager Jodi McLean 

said the big aim was to reframe Bundy from 

a Queensland icon to an Australian icon, 

highlighting the fact that it was one of the first 

brands that existed in Australia. 

“We’ve been saying that Bundy is our national 

drink, just like Guinness is in Ireland, we should 

have Bundy for Australia. This campaign is about 

re-asserting the brand’s rightful 

place to do that, but doing it in a 

really positive way and celebrating 

what it means to be an Aussie.” 

She said Bundy was the local 

priority brand at Diageo Australia 

and there was a strong focus 

behind supporting the rum brand 

as its big franchise. 

Now regarded globally as one of 

the finest rums, Bundaberg was 

the brainchild of a few Queensland 

mates who in 1888 took advantage 

of the excess of molasses 

produced by the state’s growing sugar industry. 

Although rum was popular in Australia from the 

time of the First Fleet, it was of dubious quality. 

But with the help of the finest sugarcane grown 

in the volcanic soils of tropical Queensland, 

Bundy was able to change the course of history. 


GAMING 

with Nick Bainbrigge 

NEWS 

INNOVATIVE GAMING 

SOLUTIONS 

As we leave the 2017 AHG Expo behind us, 

we were delighted to see so many visitors on 

the Aristocrat stand once again exploring what 

we have planned for the next few months. Our 

focus entering 2017 has remained on delivering 

on our promises and designing innovative gaming 

solutions beyond the immediate future as we push 

the boundaries of content, cabinets and enabling 

technology for a long-term sustainable industry. 

We hope this resonated well at the show and we 

thank you for your ongoing support and valuable 

feedback on the direction of our portfolio. 

Over the past month since its release, we’ve 

been pleased to see the Wild Fortune family of 

games off to a positive start in both hotels and 

clubs in Queensland. This family adopts current 

market trends such as player selectable multidenomination 

and scaling bonus prizes whilst 

offering an alternative experience to Lightning 

Cash and Dragon Cash. We look forward to 

further developing the amount of choice within 

this category and style of gameplay as the 

opportunity for growth continues. 

BEER AND 

BREAKFAST 

Scottish, post-punk craft 

beer company BrewDog is 

crowdfunding a beer-themed 

hotel it plans to attach to its 

US HQ in Columbus, Ohio. 

If completed, BrewDog’s ale-orientated 

accommodation venue will offer guests keg taps 

in the bedrooms and hop oil treatments in the spa. 

Its 50 rooms will each have a dedicated beer fridge 

and guests can expect vistas of commercial scale 

fermentation foeders and yeasty aromas wafting in 

through the windows. 

DO YOU HAVE A STAR ON STAFF? 


WE HAVE SEVERAL OTHER 

EXCITING RELEASES TO LOOK 

FORWARD TO, INCLUDING 

LUCKY 88 EXTRA CHOICE AND 

NEW TITLES TO JOIN THE DRAGON 

LINK AND DRAGON CASH 

FAMILIES; PEACOCK PRINCESS 

AND SPRING FESTIVAL. 

Once again, we thank you for your ongoing 

support and feedback and hope you enjoyed the 

2017 AHG Expo. 

Applications for the nationwide Hostplus Hospitality 

Scholarship supported by Melbourne Food and 

Wine Festival opened on Friday 31 March, offering 

one of the industry’s rising stars a career-changing 

opportunity to work across the globe. 

The winner will be flown to three different countries 

to work in three internationally acclaimed hospitality 

businesses, plus flights, accommodation and spending 

money, followed by a one-year mentorship facilitated by 

MFWF and the organisation’s extensive global network. 

Since its inception in 2014, the Hostplus Hospitality 

Scholarship has welcomed a breadth of applicants 

from across the industry – baristas, bartenders, chefs, 

maître d’s, winemakers, producers, restaurateurs and 

everything in between. 

Applications for the Hostplus Hospitality Scholarship 

are open to Australian residents aged 22 – 35, currently 

working in hospitality in any area. 

For more information or to apply online visit: 

www.melbournefoodandwine.com.au/scholarship

NEWS 

NEW FACE FOR THE MONTAGUE 

The Montague 

Hotel is set to 

become West 

End’s favourite local 

hang out for young 

and old. Monty, as 

the pub has been 

aptly nick-named 

by locals, is a tasty 

gastropub standing 

tall on the corner of 

Montague Road and 

Kurilpa Street, West End. It’s based around home style, 

comfort food with the hero being a Charcoal Rotisserie 

and hand-held food classics like Burgers, Buffalo Wings, 

Haloumi Fries, Beer Battered Pickles and many more. 

The kind of food that goes hand in hand with beer! 

This new venue boasts Brewery Fresh Copper Beer 

Tanks which are the main over hang feature of the bar, 

serving preservative-free, freshly made beer straight 

from the source. With over seventeen premium and craft 

beers on tap as well as local favourites from Newstead 

Brewing, Green Beacon and Fortitude Brewing, there is 

sure to be something for everyone. Monty also features 

an extensive wine list with over 19 different vineyards and 

suppliers with a heavy focus on Queensland and South 

Australian wines. Inside you will see a handsome wall 

mural by local street artist Stewart Sucker. 

General Manager of The Monty, Stephen Lee said it’s 

set to become an icon. 

“The location is key to Monty’s success. We are in the 

heart of West End’s metropolitan growth zone and next 

to some of Brisbane’s oldest suburbs. She will be easily 

distinguished thanks to her unique design and corner 

position. Monty will be a destination venue for visitors 

and local for residents living nearby. 

“We want to be able to cater to the young ‘hip’ crowd 

moving into the area as well as the older demographic 

who have been here for years. Our menu has something 

for everyone and our service will be second to none. We 

have hand-picked our team to make sure they are the 

best of the best.” 

True to their word, they will also be catering to the 

health-conscious eaters with a Superfood Menu 

specially designed by a nutritionist. These include 

Rainbow Wraps, Seed Salads, Swiss Mushroom 

Burgers on Rye & many more. Irish expat, chef Enda 

Gaffey will be manning the charcoal rotisserie and in 

charge of the team in the kitchen. 

The restaurant seats 80 and venue holds over 400 

people. Monty is set to host some great events centred 

around the unique food and beverage offering as well as 

showcasing local music talent. 


EVENTS 

‘WOMEN IN HOTELS LUNCHEON’ RETURNS 

Celebrate with us in style. This exclusive industry-only 

event will headline guest speakers from the Brisbane 

Lions Women’s Team and motivational entertainer Julie 

Cross with live music with Gee’d Up. Enjoy a delicious 

lunch, premium beverages, prizes and entertainment 

throughout the day. 

We are so pleased to see this event continuing to grow 

in attendance and encourage all members - male and 

female - to attend the luncheon. 

This very special event is proudly supported by 

Australian Liquor Marketers Pty Ltd and Intrust Super. 

WHEN 

Wednesday 10 May 

12pm-3pm 

for a 12.30pm start 

WHERE 

Grand Ballroom 

Hotel Grand Chancellor Brisbane 

23 Leichardt Street and Corner of Wickham Terrace 

TICKETS 

$99 per person or Table of Ten $990 

All prices are GST inclusive. 

You can buy tickets at the QHA Shop: www.qha.org.au 

or contact Kelly-Anne Mott at the QHA: 

Phone 07 3221 6999 or email kmott@qha.org.au 



LATEST & GREATEST 

THAT’S NUTS 

Why hasn’t this 

invention made its 

way to Australia? 

Can’t you just imagine 

the next time you are 

at the footy and are 

feeling hungry thirsty 

but need something a 

little stronger than an 

Oak flavoured milk. 

BAR TENDER? 

Far from it. Beautiful aged hardwood timbers 

with their rich patina not only look stunning 

but are extremely hard-wearing. Kennedy’s 

Reclaimed and Sustainable Architectural 

Timbers are specialists in their field and are 

featured and their extensive range of timber 

applications feature in a number of signature 

projects throughout the country including 

the likes of The Charming Squire, Eaton’s Hill 

Tavern and Mon Komo Hotel to name but a 

few. Most recently they can be found propping 

up the bar at the new Thirsty Chiefs Brewing 

Company at North Lakes. 

www.kennedystimbers.com.au 

EAT BEER 

From farm to foam to food. This ingenious invention 

by two urban entrepreneurs from San Francisco sees 

spent grain from the brewing process upcycled to 

create delicious, nutritious, sustainable foods. Their 

company Regrained presently makes a line of health 

bars but soon to follow are breads, cookies, cereals 

and even chips. 

www.regrained.com 

IN THE CAN 

These days seemingly 

everyone is repurposing 

and recycling all manner of 

materials they encounter 

in their everyday lives. Well 

here’s a unique take on 

what to do with old beer 

kegs. We’ve all heard of 

the loo with a view, well 

this one is on tap. 


WHAT A BOTTLER 

Save space, avoid overflowing bottle bins and 

OH & S issues. Safely crush and recycle your glass waste. 

BottleCycler’s now used in over 700 hospitality venues 

and for good reason. It’s small and quiet enough to be 

positioned in a bar, holds up to 300 bottles and is available 

as a full service package. BottleCycler provide the crusher, 

glass collection, machine maintenance, servicing and 

recycling of the glass for a fixed monthly fee. Best of all you 

can trial it in your venue for one month free of charge. 

www.bottlecycler.com

APPROVED 

NEW 

NEW 

NEW 

NEW 

Multi Play Big Time, the latest Multi-Denom - Multi-Game entertainer is jam-packed 

with four of the hottest Play 50 Lines and a High Denom titles plus a 2 level Rewards 

Progressive option! 

Contact your local Ainsworth Sales Executive today! 


www.agtslots.com.au


FEATURE 

BOWEN 

THERAPY 

WHAT BETTER PLACE IS 

THERE TO UNWIND WITH 

FRIENDS OVER A COLD 

DRINK OR TWO AND 

PERHAPS AN EXQUISITE 

MEAL? 

Old pubs possess such history, character 

and charm and none more so than The 

Grand View Hotel in Bowen. The hotel 

has twice been destroyed by fire and 

twice by cyclone but this grand old lady 

has endured, most recently surviving the 

ravages of Cyclone Debbie. Its resilience 

has only added to its charm. We spoke 

with Mike McLean, one of the owners 

of the hotel about the fighting spirit of 

Queenslanders, which he himself is 

certainly familiar with. 


FEATURE 

STATE OF ORIGIN HONOURS 

Mike in his heyday playing 

Second Row for Queensland. 


MIKE’S MEDIA STORM 

Channel Nine’s A Current Affair 

crossed live to Mike for regular 

updates on Cyclone Debbie.

FEATURE 

“WHAT THE CYCLONE SHOWED ME WAS 

THAT IN SUCH TIMES, EVERYBODY HAS 

A PART TO PLAY.” 

The Grand View Hotel has been family for four 

generations, some 98 years to be exact. First owned 

by BJ Magee, who also happened to have The Grand 

Theatre, The Grand Café and BJ Magee’s General 

Store, it was taken over by his daughter Mary Kathleen 

(May) and her husband John Norman McLean when 

BJ lost his sight at age 60. Since 1919 it has been in 

the McLean family and is presently run by Michael, 

John and Lachlan McLean. The brothers are constantly 

renovating the hotel with their focus fixed on delivering 

a pub with personality, superb cuisine, friendly service 

and entertainment for all ages. If the rave reviews online, 

in social media and in print are anything to go by, their 

endeavours are truly appreciated by locals and visitors 

to Bowen alike. 

Built in a classic old-Queenslander style, the hotel 

faces directly onto the picturesque Port Denison 

Harbour and from the moment you step inside you 

get a sense of the hotel’s history and the surrounding 

town of Bowen. Photos of the old township adorn the 

walls amidst modern artworks and a superb collection 

of memorabilia. One of the most notable pieces of 

nostalgia to any proud Queenslander is Michael’s State 

of Origin jersey. He humbly avoids virtually any questions 

in relation to his successful rugby league career that 

saw him play five years with the Eastern Suburbs 

(Sydney) Roosters from 1985-1990, followed by a year 

at the Newcastle Knights and another at the Gold Coast 

Chargers, but quite possibly his proudest moment 

would be donning the Maroons jersey during our 

successful 1991 campaign. Queensland won the series 

2-1 with the second game in particular remembered 

for the spiteful halftime clash between Wally Lewis and 

Mark Geyer. 

Anyhow we digress, at the time of going to print with 

this edition, North Queensland had suffered the wrath 

of Cyclone Debbie. We were keen to hear how The 

Grand View and the greater town of Bowen had faired. 

Mike filled us in. 

“It is funny in that walking around the streets a lot 

of people said, “All we could think about is that we 

hope The Grand View is not damaged after all the 

refurbishment, which is very flattering. 

“In particular what the cyclone showed me was that 

in such times, everybody has a part to play. We had 

the media contingent from down south come up along 

with hundreds and hundreds of emergency services 

personnel and volunteers. The police had their part to 

play and we had our part to play, which was essentially 

feeding all those people from around the country who 

weren’t from Bowen. 

“A lot of the town shut down and respectfully so but we 

somehow managed to keep trading through the use of 

generators supplying meals to all those people. 

“We were shut down the night before the cyclone with 

200 people eating at the hotel. When we reopened 

we did 300 meals that night and we got hit by 560 

millimetres of rain in one hour while we were doing it 

and that was worse than the cyclone. There was 2 foot 

of water coming down the main street. On the Saturday 

we did 550 meals and 200 is a big night for us.It was 

a proud moment to be able to do that. The staff were 

fantastic and we got a lot of wraps from the customers 

about them. Tthey were pushed hard and were tired 

and had problems at home of their own.” 

Bowen was fortunate with other North Queensland 

towns less so. It is welcome relief however this 


FEATURE 


“WE MIXED A MODERN FEEL IN 

SOME AREAS WITH AN OLDER 

STYLE IN OTHERS...” 

IMMORTALISED IN FILM 

(Right) The Grand View 

doubled as The Territorian in 

Baz Luhrmann’s feature film, 

‘Australia’. 

magnificent hotel is still all in one piece. This two-story 

pub with its long verandas, high ceilings and elaborate 

rooms after all is not only a local icon but is known the 

world over. The Grand View that sits majestically on the 

main street of Bowen was indeed cast as the ‘Territory 

Hotel’ in Baz Luhrmann’s film ‘Australia’, which starred 

Nicole Kidman and Hugh Jackman. The town of Bowen 

doubled as Darwin’s waterfront around the time of the 

second World War. Interestingly, the hotel remained 

open throughout filming of the movie and there was 

even a performance from Nicole’s husband Keith Urban 

and his band upon completion of the feature film. 

It has been the constant flow of awards since then 

however that has kept The Grand View Hotel in the 

spotlight. In 2014 it was recognised as Best Overall 

Hotel and the Best Renovated Hotel in the QHA Awards 

for Excellence. In 2015 the hotel was awarded Best 

Casual Dining Venue at the same and the Best Hotel in 

Australia at the AHA Awards. Michael puts The Grand 

View’s ongoing success down to a number of factors. 

“We’ve obviously got a great hotel but it is the team we 

have working here that makes The Grand View special 

and on the food side of things, its undeniably the fresh 

local produce we use to create our diverse and modern 

cuisine.” 

Indeed, Bowen is renowned as the food bowl of North 

Queensland, famous for its rich agricultural land and the 

freshest of fresh seafood caught right on the edge of the 

Great Barrier Reef. The Bowen fish markets are just 500 

metres from the hotel so quality is assured with seafood 

purchased daily. The restaurant menu consists of your 

favourite pub style meals along with changing weekly 

specials which of course feature fresh local seafood, 

prime cuts of meat and seasonal local produce. 

Aside from breaking new ground with their modern 

and creative menu carefully constructed by their team 

of talented chefs, The Grand View is also becoming 

revered as the ideal venue for functions catering for all 

manner of groups, sizes and budgets; anything from 

stand up cocktail style events, sit down dining, set 

menu, birthdays, weddings and various celebratory 

milestones. 

Another popular place to meet with friends is the Public 

Bar, which has stunning views over Edgecombe Bay. 

The bar area has full TAB and Keno facilities and also 

shows sporting events from the many large flat screen 

TVs hanging from the exposed brick walls. 

In the most recent renovation to the hotel, the Gaming 

Room also underwent a massive transformation. 

Housing 40 of the latest gaming machines on the 

market, extravagant décor and all the modern gadgets, 

it will feel like you have walked onto the Las Vegas strip.

FEATURE 


FEATURE 


“WE MIXED A MODERN FEEL IN 

SOME AREAS WITH AN OLDER 

STYLE IN OTHERS...” 

REMARKABLE 

OUTSIDE AND IN 

From the location to the 

decor The Grand View 

lives up to her name. 

The members card system employed has also proved 

extremely popular with every single dollar spent from 

gaming machines through to bar, restaurant and the offsite 

bottle shop earning patrons loyalty reward points. 

As Mike pointed out with the most recent renovations, 

“We went right through every room: the sports bar, the 

restaurant, the gaming room, the beer garden, and we 

also built the new upstairs function room. We mixed a 

modern feel in some areas with an older style in others, 

all the while being respectful of the hotel’s history.” 

It is interesting to note these renovations have come 

after The Grand View Hotel won Best Renovated Hotel 

in the 2014 QHA Awards for Excellence. Said Mike with 

a laugh, “A lot of people think I am mad. 

“My brother, my partner and I were at loggerheads over 

this one particular situation with the gaming room. The 

commonly held belief of the trade is that gaming should 

be front and centre of your hotel and I have gone a little 

bit different to that and given them their own area out 

back. And that’s what controlled my thinking. 

“I got plans done up by a Brisbane architect to double 

the gaming room and it was approved by Council and 

ready to go. But I was flying back from the Sydney to 

Hobart and I decided it was all wrong so I cancelled it 

all and started doing what I wanted to do. We have 

finished up redoing the whole place again. There was 

something messing with me and I eventually worked out 

it had to revert back to how the hotel was originally. 

“We reconfigured the whole hotel to its original state. 

The reason I did this was to make all of our customers 

happy. Whereas once they were mixed in together 

we’ve given each type of customer what they want. The 

gaming room is now a beautiful room with a casino type 

feel, the bar has their own section with a view of the 

jetty and diners can be themselves with a view of the 

town.” 

Mike informed us the renovations have taken just over 

12 months and they are still to complete the main bar. 

“I am hoping all will be complete for my mother’s 90th 

birthday on June 17th. Once all is finalised we will have 

another crack at the QHA Awards. We are very proud of 

the awards we have won in the past.” 

There is no denying The Grand View Hotel truly is 

remarkable and would not be out of place in any corner 

of the state, including the big smoke of Brisbane. It is 

her enduring charm and ambience however that sets 

her a class above.

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MP ATTORNEY GENERAL 

Yvette D’Ath 

CAN QUEENSLAND GOVERNMENT TACKLE 

PROBLEM GAMBLING? YOU BET. 


In the lead up to Responsible Gambling Awareness 

Week (RGAW) 2017, the Queensland Government 

would like to thank hoteliers for the vital role they play in 

minimising gambling-related harm. 

The Queensland Government provides more than $5.5 

million to fund a range of problem gambling treatment 

and support services. We need your help to promote 

these services to your patrons. 

RGAW is an annual event, this year running from 

24 to 31 July, which aims to encourage responsible 

gambling and highlight the support available to people 

who feel that gambling may have become a problem 

for them. 

This year, the theme for RGAW 2017 developed by 

Gambling Help services is: “Is your gambling getting 

out of hand? Think of your family”. 

Signage, including LCD displays, will be made 

available to gambling providers closer to RGAW 2017 

via the government’s Business Queensland website. I 

encourage you to use these at your venue. 

To find out how to become involved in other RGAW 

activities in your area, contact your local Gambling 

Help service. 

While RGAW is a few months away, the government 

has already begun supporting the week by running 

Gambling Help advertising at major Queensland sports 

stadiums. 

You can see these sideline advertisements from now 

until mid-year during games at Suncorp, CBUS Super 

and 1300 Smiles stadiums, and The Gabba. The 

advertisements ask people to consider whether they 

are “Gambling too much?” and include the Gambling 

Helpline phone number, a service which provides free 

and confidential support 24 hours a day, seven days 

a week. 

A number of ‘Gambling too much?’ Facebook 

advertisements will also run over the next few months. 

To see these, follow the Office of Liquor and Gaming 

Regulation (OLGR) on Facebook (@qldolgr). 

For more information on the government’s gambling 

harm minimisation activities or to review the 

Queensland Responsible Gambling Code of Practice, 

including a step-by-step resource manual to assist 

in implementing the Code at your hotel, visit: www. 

business.qld.gov.au/liquor-gaming. 

Licensees who provide gaming at their venue should 

also share the OLGR’s Follow the Law – Responsible 

Service of Gambling (RSG) refresher course with their 

staff as part of training that complements formal RSG 

certification. 

Bet I can 

beat you up 

this wall. 

Gambling too much? 

Bet you 

can’t. 

They say Aussies will bet on anything. Even two flies climbing up a wall. Any wonder 

some of us can get in over our head. If that’s you or someone you know, get some 

advice. It’s free and confidential. 

Call the Gambling Helpline 1800 858 858 or visit www.gamblinghelponline.org.au 

For more information go to www.qld.gov.au/gamblinghelp 

ABOVE 

An example of the “Gambling 

too much?” campaign material 

0677ORP_1215


OLGR with Michael Sarquis 

MESSAGE FROM THE EXECUTIVE 

DIRECTOR OFFICE OF LIQUOR 

AND GAMING REGULATION 


New criteria for extended trading hours permits 

Are you aware of the new criteria around applying for 

and, being granted a one-off extended trading hours 

permit between midnight and 5am? 

New laws introduced last month, part of the 

Queensland Government’s Tackling Alcohol-Fuelled 

Violence reforms, not only reduced the maximum 

number of extended trading hours permits after 

midnight licensees can apply for per year (from 12 

to six), but tightened the application criteria for these 

permits. 

Get to know the new criteria: 

• The application must be for an event that is a ‘special 

occasion’. 

• A ‘special occasion’ is defined as a ‘special public 

event’, or an event such as a wedding, birthday or 

other private occasion being celebrated that is not 

open to the public. 

• A ‘special public event’ is further defined as a 

unique or infrequent event of local, state or national 

significance. 

• The Commissioner for Liquor and Gaming may only 

grant a permit if satisfied that it is for the time the 

special occasion is happening and for a reasonable 

time before and after the occasion. 

• The Commissioner must also be satisfied that 

a person independent of the licensee wants to 

celebrate the event. This may be self-evident for 

more notable events such as the State of Origin or 

News Year’s Eve, but for other events that are not as 

clearly identifiable, the applicant may need to provide 

evidence that there is a genuine interest by people 

independent of the licensee. 

Under the new laws, only one extended trading 

hours permit after midnight can be approved for a 

licensed premises per calendar month. There is an 

exemption where two or more permits can be granted 

per calendar month, but only where they are on 

consecutive days and for the same special occasion. 

Before you submit your application form to the OLGR, 

check that your application meets the above criteria. 

Without satisfying this criteria, the Commissioner 

cannot approve your application. 

The OLGR continues to encourage licensees to 

submit applications at least 21 days prior to the 

event. Applications may be considered outside of this 

timeframe if the Queensland Police Service (QPS) have 

already endorsed the event, but it is always best to 

allow for as much time as possible. 

An application form is available at www.business.qld. 

gov.au/liquor. 

Update on ID Scanners 

We have been in regular contact with licensees 

required to install and operate an ID scanner via direct 

email, which will continue over the coming months. 

If you have not yet received email updates from the 

OLGR and you know that you are required to install an 

ID scanner by 1 July 2017 (i.e. you are located inside a 

safe night precinct and permanently approved to trade 

past midnight) please ensure that your contact details 

with the OLGR are correct. 

Please bear in mind that approved operators will 

be installing over 230 ID scanners before 1 July. To 

meet your obligations we are recommending that you 

contact an approved operator soon to allow sufficient 

time for the supply and installation of equipment to 

your venue. 

If your licensed premises is not required to install an ID 

scanner, you may still choose to opt-in to the scheme 

by seeking the approval of the Commissioner for Liquor 

and Gaming. If approved, you will have a condition 

on your licence that declares the premises to be a 

regulated premises. On approval, you too must use 

only approved networkable ID scanning equipment and 

contract an approved operator of ID scanning systems. 

For more information on ID scanners, specifically the 

contact details of approved operators, please visit 

www.business.qld.gov/liquor. The Office of Fair Trading

Michael Sarquis 

OLGR 

is also contactable on (07) 3008 5802 for further 

information about security controller requirements. 

Gaming licensees must notify OLGR of changes 

If the ownership and/or management structure of your 

licensed gaming venue changes, please remember 

you are obliged to notify the Office of Liquor and 

Gaming Regulation (OLGR). 

OLGR has become aware that many gaming licensees 

are not passing these changes through to us. 

When you first applied for a gaming machine licence, 

you were required to complete an affidavit with details 

of the influential or benefiting parties associated with 

your venue. Section 92 of the Gaming Machine Act 

1991 requires you to disclose to OLGR any changes to 

those parties. 

Hotel licensees are also required (under Section 94 of 

the Gaming Act) to advise OLGR of any management 

changes which took place during the financial year, at 

the time they pay their annual liquor licence fees. 

When you advise OLGR of these changes you must 

lodge a fresh affidavit. Failure to disclose any change in 

circumstances relating to information contained in your 

previous affidavit is subject to a maximum penalty of 

$12,190.00 (100 penalty units). 

You must also notify the Commissioner for Liquor and 

Gaming of any management change, at the time your 

liquor licensing fee is paid. A management change 

means the commencement or cessation of a secretary 

or executive officer of the company. Failure to notify 

the Commissioner may incur a penalty of a maximum 

of $4876.00 (40 penalty units). 

If you’re in any doubt as to whether you need to 

disclose to OLGR a change in management or 

ownership, please contact OLGR’s Customer 

Service Team on (07) 3224 7131 or email: 

liquorandgaminglicensing@justice.qld.gov.au 

Preserving crime scenes: Helping out QPS 

Licensed venues are required under the Liquor Act 

1992 to provide a safe environment for their patrons 

and staff. However sometimes incidents can occur that 

need Queensland Police Service (QPS) intervention. 

In the event that an incident occurs at your venue, 

there are some simple steps to take to preserve a 

crime scene and, in turn, help our colleagues at the 

QPS perform their duties. 

1. Report the incident to police immediately. 

Even if you don’t require assistance to contain a 

violent offender/s, please call Triple Zero (000). 

WHEN YOU FIRST APPLIED FOR A 

GAMING MACHINE LICENCE, YOU 

WERE REQUIRED TO COMPLETE 

AN AFFIDAVIT WITH DETAILS OF 

THE INFLUENTIAL OR BENEFITING 

PARTIES ASSOCIATED WITH YOUR 

VENUE. SECTION 92 OF THE GAMING 

MACHINE ACT 1991 REQUIRES YOU 

TO DISCLOSE TO OLGR ANY CHANGES 

TO THOSE PARTIES. 

2. Establish a cordon. This could just be as simple 

as removing patrons and creating a barrier around 

the area where the incident took place. In more 

serious cases, a venue may need to close if there 

is a continued threat to the safety of patrons and 

staff. 

3. Avoid cleaning up evidence, for example: 

blood, glass or any implement used as a 

weapon. Police may require these items for an 

investigation. Avoid moving physical evidence 

unless it is necessary to protect it from further 

destruction (i.e. rain, wind, or being lost or 

damaged by other means). If you do move 

evidence to protect it, avoid using bare hands and 

minimise contact with the item where possible. 

4. Recall and relay important details. If the 

offender/s leave the scene, where possible, take 

note of the direction they left in, how they left (i.e. 

by foot or vehicle) and their appearance. 

5. Provide access to your venue’s CCTV. Moving 

CCTV or stills will assist QPS greatly in their 

investigation. If possible, download CCTV vision or 

print stills prior to their arrival. This also highlights 

a greater need for your CCTV equipment to be 

maintained by an appropriately qualified person. 

Tackling alcohol-fuelled violence takes a multiagency 

approach and these steps can help the QPS 

investigate incidents and apprehend offenders. Please 

pass this message on to your staff. 



LEGAL MATTERS 

with Curt Schatz 

CHANGES TO EXTENDED 

HOURS PERMITS 

On 2 February 2017, Queensland Parliament passed 

legislation to give effect to the changes to late night 

one-off extended hours permits (XHPs) that were 

announced in late January 2017 when the Queensland 

Government decided not to proceed with the lockout 

laws. 

Licensees were previously entitled to apply for up to 

12 one-off XHPs each year and there did not need to 

be any special occasion or event for the XHP. 

The changes now mean that for XHPs to trade after 

12 midnight: 

• licensees are limited to six XHPs per calendar 

year (down from 12) 

• only one XHP will be granted for a premises each 

month (subject to a few exceptions), and 

• an XHP will only be granted for a “special 

occasion”. 

A special occasion means an event that is independent 

of the licensee (ie the licensee cannot just put on its 

own event) and could be: 

• the celebration of a wedding, birthday or another 

private occasion not open to the general public, 

or 

• a “special public event” which is a unique 

or infrequent event of local, state or national 

significance (examples include a local music 

festival or a televised international sporting match 

involving an Australian team). 

Further regulations may be developed to define certain 

events that are or are not “special public events” to 

provide more certainty. 

Importantly, licensees should be aware that this 

legislation has the effect of automatically cancelling any 

XHPs already issued by the OLGR, such that licensees 

that had already an XHP for an event in the future 

will now need to re-apply. Licensees will be refunded 

the application fees paid in association with these 

cancelled XHP applications. 

Additionally, the restriction of six XHPs per calendar 

year takes into account XHPs already used by 

licensees this calendar year. Therefore, licensees who 

have already used their six XHPs for 2017, will have 

to wait until next year to be eligible for another XHP. 

IMPORTANTLY, LICENSEES SHOULD 

BE AWARE THAT THIS LEGISLATION 

HAS THE EFFECT OF AUTOMATICALLY 

CANCELLING ANY XHPS ALREADY 

ISSUED BY THE OLGR, SUCH THAT 

LICENSEES THAT HAD ALREADY AN 

XHP FOR AN EVENT IN THE FUTURE 

WILL NOW NEED TO RE-APPLY. 

Further, where a premises becomes licensed part 

way through a particular calendar year, the number of 

available XHP will be decreased on a pro rata basis 

in accordance with how many months remain in the 

calendar year. 

Licensees will now need to use their available XHPs 

more selectively to maximise the opportunities 

available to increase trade for late night private events 

or special public events. Additionally, licensees will 

need to make new applications for those XHPs 

automatically cancelled by the new laws. 

If you have any queries about any of this, please do 

not hesitate to call me at Mullins Lawyers on my direct 

line, 07 3224 0230. 



FEATURE 

BUILDING 

CONFIDENCE 

A GOOD RENO AND REFURBISHMENT IS AN INEVITABLE PART OF THE LIFE-CYCLE OF A PUB THAT HOTELIERS 

DON’T ENTER INTO LIGHTLY. QHA REVIEW CAUGHT UP WITH PAUL COORY, HEAD OF HOSPITALITY, 

ENTERTAINMENT AND LEISURE AT THE QUEENSLAND DIVISION OF PAYNTER DIXON – A NATIONWIDE 

COMPANY THAT PUTS CLIENT INVOLVEMENT AT THE CENTRE OF DESIGN AND CONSTRUCTION PROJECTS. 

“I was always taught no-one has a monopoly on a good 

idea,” Paul says in response to a question about the 

source of design concepts. “All responsible designers 

need to know what others are doing, what works and 

what doesn’t, and this should inform all design. Also, 

clients can often be a source of inspiration, even if they 

don’t realise it themselves. Their specific needs and 

operational requirements are good fodder for creativity.” 

Paul brought over 15 years’ experience as an architect 

with him when he joined Paynter Dixon in 2010. 

Before then he’d plied his craft in Adelaide, Brisbane, 

Sydney and Berlin and spent a number of years 

“broadening his skill base in the property development 

space” before working in the design and construction 

field. 

“What appealed to me most about Paynter Dixon was 

that it’s a broad, multi-disciplined practice and not just 

a dollar driven builder. It invested a lot into the design 

aspects of its projects and offers one-stop, turnkey 

solutions to its clients.” 

This wrap-around “turnkey” approach takes care of 

hospitality clients’ projects from the first briefing meeting 

to the completion of construction and everything in 

between. This includes feasibility appraisals, authority 

approvals and tendering trades on clients’ behalf so 

they’re never left to navigate the choppy waters of a 

project alone. 

Most importantly, Paul says, Paynter Dixon provides 

a maximum guarantee on price once the contract is 

signed, avoiding the exposure to costly variations that 

inevitably follow with an open slather tender process. 

“We take full responsibility of every element of the 

process, so clients need only deal with one point of 

contact. They find that engaging an architect separately, 

and then introducing a builder later in the process 

ends up with cost blowouts and often one-dimensional 

solutions.” 

By contrast, Paynter Dixon have in-house expertise 

in architecture, engineering, town planning, food 

and beverage design, cost estimating and of course 

construction, all under one roof. 

“It’s a more enjoyable and collaborative process,” Paul 

says. “One that is becoming more popular.” 

Paul’s hospitality team boasts a lot of experience, such 

as team member Mark Shulman who has been in the 

hotel industry for over 20 years and has worked on over 

50 PDQ hotel projects. 

“Nobody in the design and construction industry knows 

how hotels operate better than Mark. His expertise and 

advice is often relied upon by our clients.” 

Flexibility is also important. Frequently, hoteliers choose 

to keep some part of their businesses trading while 

renovations are undertaken. Paul admits this is a 

challenge, but one Paynter Dixon is well equipped to 

manage. 

“Apart from our greenfield projects, every one of our 

hospitality projects involves working in an operating 

environment. We prepare staging plans with our 

clients, advising them in advance if there will be 

temporary impacts on gaming operations, bar and 

bistro operations, seating capacity and so-on. To 

maximise trading during these times, we offer numerous 

temporary solutions, including temporary bars or 

kitchens for example, all designed to maximise our 

clients’ trading capacity and minimise disruption to their 

patrons.” 


FEATURE 

PAUL COORY 

With offices in Brisbane, Cairns, Rockhampton and 

Townsville, Paynter Dixon knows the importance of 

devising construction solutions to suit local conditions. 

“Climate is an important consideration for designing 

hotels in Queensland’s sub-tropical environment, and 

is not just limited to choosing the right air-conditioning 

system,” he says. 

“Designing adaptable outdoor courtyards and other 

spaces to be useable all year round takes careful 

planning and design. Orientation of the building, and the 

use of landscape and shading devices is important in 

most locations, but particularly in Queensland.” 

Many of Paynter Dixon’s current projects seek to set 

new standards in operational functionality and design, 

and while the same dedicated approach is applied to 

all projects, Paul guarantees that each design will be 

unique as Paynter Dixon likes no two projects 

to look the same. 

“Every client is different, every tavern and hotel 

is different, and therefore every PDQ project must 

be different. We don’t impose our designs on our 

clients. We listen to their needs, we understand 

the patron demographic and understand the local 

site conditions.” 

When pressed about what he enjoys most about the 

job, Paul says two aspects come to mind. 

“Being able to work with our clients from inception 

to completion is satisfying. Secondly, the strong 

relationships we cultivate are very rewarding. Many 

of our clients come straight back for their next project 

because we offer them good value for money as well as 

a collaborative and positive working relationship.” 

“EVERY CLIENT IS DIFFERENT, 

EVERY TAVERN AND HOTEL IS 

DIFFERENT, AND THEREFORE EVERY 

PDQ PROJECT MUST BE DIFFERENT. 

WE DON’T IMPOSE OUR DESIGNS 

ON OUR CLIENTS. WE LISTEN TO 

THEIR NEEDS, WE UNDERSTAND 

THE PATRON DEMOGRAPHIC AND 

UNDERSTAND THE LOCAL SITE 

CONDITIONS.” 




INSIGHTS 

RENOWNED 

FOR RESERVE 

THE NEW INCHCOLM HOTEL & SUITES, 

A NEW YORK STYLE BOUTIQUE VENUE IN 

THE BUSTLING INNER-CITY BRISBANE 

SUBURB OF SPRING HILL, OFFERS 

A DISCREET YET BUSY RESTAURANT. 

The popularity of Thomson’s Reserve Restaurant 

has largely grown through word-of-mouth since it 

opened in November 2014 following the redevelopment 

of The New Inchcolm Hotel & Suites in savvy 

Wickham Terrace. This intimate restaurant with a 

mesmerising menu offers seating for 30 people and 

is frequently full to capacity on Thursday, Friday and 

Saturday nights. Together with the hotel’s Socialites 

Bar, the restaurant has become a popular destination 

for local business people and visitors to Brisbane 

enjoying a unique blend of refined yet relaxed ambiance. 

The New Inchcolm Hotel & Suites general manager 

Dan Meek recommends the venue to anyone wanting 

somewhere to rediscover the wonders of modern-day 

cuisine in an elegant setting. 

“The team at Thomson’s Reserve Restaurant aim to 

deliver more than just an opportunity to dine,” he says. 

“We strive to take our diners senses on a journey and 

offer them a delightful experience. Central to this is our 

food and wine offering.” 

In addition to a modern a la carte menu, the restaurant 

is also known for its signature dishes. Executive Chef 

Anthony Hales sources the best local, sustainable, 

organic produce available to create a well-balanced 

seasonal menu. 


INSIGHTS 

“WE STRIVE TO TAKE OUR DINERS 

SENSES ON A JOURNEY AND OFFER 

THEM A DELIGHTFUL EXPERIENCE. 

CENTRAL TO THIS IS OUR FOOD AND 

WINE OFFERING.” 


“This ensures our quality always remains high as we 

are able to obtain the best possible produce,” he 

says. “Nature does the hard work but we make sure 

we do it justice through our attention to detail during 

presentation.” 

He is meticulous about delighting diners by combining 

flavours in just the right way. 

“We base our food pairing on a classical approach,” he 

says. “Rather than trying to pair new and weird food 

combinations, we choose food that will complement 

each other to create a well-balanced dish and deliver 

maximum pleasure to our diners.” 

An extensive wine list is a surprise for a restaurant of its 

size and includes local, national and international wines 

as well as a great selection of beers, whiskies, spirits 

and cocktails. 

The restaurant has been styled in a manner suited to 

the building’s vibrant history. Built in the late 1920s’ 

heyday of Art Deco with all its exotic touches from 

the Orient, Africa and Egypt, the restaurant’s interior 

make-over reflects these influences with abrupt angular 

shapes in silky oak, chrome and glass, shiny fabrics and 

mirror tiles. The end result is quirky and surprising and 

offers a visual element to the restaurant’s overall drive to 

delight the senses. 

A public relations campaign conducted last year 

resulted in stories about Thomson’s Reserve 

Restaurant being featured in a variety of publications 

including The Sydney Morning Herald, The Age, Elle 

Australia, Gourmet Traveller and more. Consistently 

good reviews among a host of food critics has also 

contributed to its rising popularity. 

The restaurant offers diners a memorable experience 

that is warm and comfortable with discreet service that 

is welcoming and personalised. Combined with rich 

interior styling that blends elegantly with its culinary 

wonders, Thomson’s Reserve Restaurant is 

boutique hospitality at its best. 

AT A GLANCE 

• Thomson’s Reserve Restaurant won Best 

Prestige Restaurant at the QHA 2016 Awards 

for Excellence. 

• The restaurant also recently received 1 Hat at 

the Good Food Guide Awards – a significant 

achievement for such a young restaurant. 

• The name of The New Inchcolm Hotel & Suites 

and Thomson’s Reserve Restaurant are 

dedicated to the legacy Dr John Thomson. He was 

an accomplished army surgeon who built a home 

and a medical practice, Inchcolm, on the site in the 

1880s. He was renowned for his medical prowess 

and scientific ease as much as for his “reserved” 

demeanour. 

• The hotel’s Socialites Bar was named in honour 

of Dr Thomson’s socially prominent wife and the 

roaring 1920s.

INSIGHTS 


INSIGHTS 

EXTRA ROOM 

A SMALL NORTH QUEENSLAND COUNTRY PUB 

BRIMMING WITH CHARACTER RECENTLY 

TURNED HEADS AT THE QHA 2016 AWARDS 

FOR EXCELLENCE. 


In the heart of sugarcane country just north of Ingham 

on a coastward turn-off from the Bruce Highway is the 

town of Halifax - population approximately 450. 

Jim and Michelle Thompson bought the Halifax Hotel 

in 2006 and in that time have made considerable efforts 

to transform it into something special. They’ve installed 

a covered beer garden, children’s playground and 

swimming pool for house guests and patrons. But the 

jewel in the Halifax Hotel crown has to be its renovated 

ensuite guest room. A full-size queen bed now fits easily 

into the main bedroom and the spacious lounge holds 

a further queen-size sofa bed and smart TV. The whole 

unit opens out onto a partitioned private verandah. 

“We moved walls to make it larger and completely 

removed a staircase that gave us room to build an 

ensuite bathroom,” Jim says. 

Although the hotel’s six other guest rooms haven’t been 

left out of the recent round of refurbishment, the new 

ensuite room has definitely proved popular. 

“Our ensuite room was born out of a need for selfcontained 

accommodation in the township,” says 

Michelle. “We have found that our accommodation is 

now busier and the ensuite room is quite often booked. 

Customer feedback expresses surprise that a small 

country hotel can offer such a level of accommodation.” 

Judges of last year’s QHA Awards for Excellence 

agreed, concluding that Halifax Hotel’s offering had 

the edge over other contenders in the Best Mid- 

Range Accommodation category. 

“Our tourist trade has increased since this award,” she 

says. “However, we are in the wet season right now so 

it’s our quietest time of the year.” 

Jim and Michelle say that outside the wet season they 

also get a good share of the tourists who venture to 

“OUR ENSUITE ROOM WAS 

BORN OUT OF A NEED FOR SELF- 

CONTAINED ACCOMMODATION 

IN THE TOWNSHIP. CUSTOMER 

FEEDBACK EXPRESSES SURPRISE 

THAT A SMALL COUNTRY HOTEL 

CAN OFFER SUCH A LEVEL OF 

ACCOMMODATION” 

North Queensland and a lot of visitors from Townsville 

looking for a weekend away. Many are drawn by the 

pub’s unique rustic qualities the Thompsons were 

careful to preserve while doing it up. 

“Our hotel does have a lot of character and an original 

horse shoe bar which, unfortunately, are disappearing 

in Queensland,” Jim says. “Nearly all visitors to the area 

comment about the character and the historic nature 

and ‘feel’ of the hotel.”

INSIGHTS 


ACCOMMODATION 


STRONG TOURISM GROWTH 

PROMPTS INVESTMENT IN HOTEL 

DEVELOPMENT 

The Australian hotel industry is responding to 

continued record international visitor growth with a 

record level of hotel investment – over $8 billion – that 

is set to transform Australia’s accommodation and 

tourism sectors. 

Figures released by Tourism Accommodation Australia 

(TAA) in March this year identify 228 hotel projects 

(totalling 34,702 rooms) under construction, approved 

for development, or in advanced planning stages in the 

six state capitals and Darwin. 

TAA’s hotel “pipeline” report follows the release of the 

latest International Visitor Survey (IVS) results which 

revealed 11% growth in visitor arrivals for the 2016 

year, taking the total number to 7,624,665. 

Korea and Japan led the increases with 24% annual 

growth, followed by China (17%) and USA (16%). 

Total international visitor spend grew 7% to reach 

$39.1 billion, injecting an additional $2.5 billion into the 

Australian economy in 2016. 

Tourism Accommodation Australia CEO Carol Giuseppi 

said record levels of investment – both local and 

overseas – would revolutionise Australia’s hotel industry 

over the next five years. 

“This is the most extensive and all-encompassing 

hotel rejuvenation phase in Australia’s tourism history,” 

she said. 

“It is both responding to the massive growth in tourism 

demand and anticipating long-term growth in the 

visitor economy. The investment boom is covering all 

aspects of the industry – from international chains to 

boutique properties, city centre to suburban, business 

to resort. Cities such as Perth, Brisbane and Adelaide 

have been transformed by a substantial number of 

new hotel openings in the past few years.” 

Carol said investor confidence was being supported by 

federal and state governments’ commitment to major 

tourism and urban infrastructure projects including 

new convention centres, airport facilities and tourism 

precincts. 

“However, future investment could be jeopardised by 

the growth of unregulated accommodation which has 

no barriers to entry, little transparency and few controls. 

It is time for Australian authorities to follow the lead of 

overseas cities and crack down on the proliferation of 

commercial short-term operators,” she said. 

NEW CEO SOUGHT 

FOR TOURISM 

TROPICAL NORTH 

QUEENSLAND 

Tourism Tropical North Queensland (TTNQ) 

chief executive officer Alex de Waal will step 

down in June. Alex has been offered a new role 

as Chief Executive of long distance bus company 

Greyhound Australia. He said TTNQ had a highly 

motivated and competent team that has achieved 

significant success in the past three years. 

“This globally relevant success includes the 

attraction of international investment, new 

international services and the inception of the 

Citizens of the Great Barrier Reef to engage 

citizens from all parts of this planet to take action 

to learn about, conserve and enjoy the Great 

Barrier Reef.” 

Alex had the pleasure of playing a role in 

facilitating the development of the TTNQ team 

who, in conjunction with its members and the 

Cairns community, had worked together to deliver 

a significant resurgence in the Tropical North 

Queensland visitor economy. 

“During difficult times, the principles of our 

tourism operators that have forged our 

destination’s success … have been in plain sight 

for the world to see,” he said. 

“I am extremely proud of having been a catalyst 

for positive change in Tropical North Queensland 

and enormously appreciative of the hospitality the 

Cairns community has extended in my favour.” 

TTNQ chairman Max Shepherd said Alex had 

been the driving force behind many of the 

region’s recent successes, working tirelessly for 

the members of TTNQ and the broader Tropical 

North Queensland tourism industry. 

“We wish him all the best for the challenges in 

this next step up in his career, and have every 

confidence in his strong success and of his 

continued support for this region in his new role,” 

he said. 

The TTNQ board is currently undertaking the 

recruitment process to seek a new CEO.

ACCOMMODATION UPDATE 

with Judy Hill 

INDUSTRY 

TRANSFORMATION 

I attended the first Destination Q conference over five 

years ago and at that event the issue of structural 

reform and funding was a topic of discussion for 

the Queensland tourism industry. These discussions 

resulted in a specific set of actions to explore 

alternative funding models (not solely reliant on 

government funding) for tourism development and 

marketing to enhance the state’s strengths and 

capitalise on opportunities as the industry transforms 

to meet evolving global demands. 

The Queensland Tourism Industry Council (QTIC) has 

been working to identify and evaluate viable options 

for a fit-for-purpose industry model that provides 

efficiencies, reduces duplications and is adequately 

funded. Working with KPMG, they have examined 

structural and funding models that have been 

employed successfully around the world - together 

with an extensive consultation workshop facilitation 

process from the north to the south of Queensland to 

seek industry feedback before advocating the proposal 

to the government. 

The proposed model introduces the concepts of a 

new state tourism entity and new regional bodies 

that have clearly defined roles, reducing duplication 

and creating a stronger leadership platform. The new 

entities would continue to be funded in part by the 

government. In addition to government funding, it’s 

proposed that a visitor levy be introduced to augment 

funding and strengthen the proposed structural 

changes. The visitor levy would be designed to take 

revenue raised by the industry and channel it back to 

the industry. It’s proposed the levy would be collected 

across accommodation providers (commercial and 

share economy), and paid for by visitors. The revenues 

raised through the proposed levy would be utilised 

for shared services such as capacity and capability 

building, future-scoping research and marketing as 

well as regional and destination specific projects that 

enhance the tourism environment. It’s important to 

note that the proposal suggests revenues raised in 

the destination will predominantly return to the region. 

A proportion of the funds raised is also proposed 

to be allocated to accommodation providers in 

compensation for the additional administration 

required. The levy revenue is not proposed to 

substitute government investment in tourism. 

Those funds could be deployed by government in 

collaboration with the new tourism entity for specific 

purposes, such as enhanced capacity to attract major 

events or new aviation links. 

QHA had various discussions with its accommodation 

division members together with taking the discussion 

material (business case) into account and several 

questions remain. It’s QHA’s opinion to resist the 

imposition of another tax on accommodation 

providers in Queensland in order to fund services 

that should be standard government activity. As 

the accommodation sector, we require clarification 

of whether all accommodation providers including 

hotels, apartments, backpackers, and the sharing 

type arrangements (ie student accommodation and 

Air BNB) are included in the proposal. Secondly, if this 

tourism levy proceeds, is there any guarantee that all 

money collected will go back into promoting tourism 

and not into general government coffers and/or offset 

what is currently given by the government to regional 

and state tourism organisations? Thirdly, are there 

other alternatives for the collection of a tourism/visitor 

levy so that accommodation providers are not singled 

out? Lastly, QHA’s concern is for its members but it 

begs the question of why only hotel accommodation 

providers are being targeted when the benefit would 

be far reaching across a wide range of industries 

including restaurants, bars, transport and retail to 

name a few? 

We look forward to hearing the results of the Industry 

Transformation Workshops which were held last month 

throughout Queensland. 


TRAINING AND SAFETY 

with Ross Tims 

DO-IT-YOURSELF 

MAINTENANCE 

OR NOT? 


DIY is a cultural thing in Australia especially amongst 

blokes. This is like cranking up the BBQ. It’s a 

manly thing to do. Wield a hammer and a spanner 

with confidence. These days of course, it’s not just 

restricted to blokes as times are changing. I picked up 

my handyman skills initially from my father, as a lot of 

you would’ve too. I also worked as a trade’s assistant 

for a chippie for a few years so I consider myself to 

be very handy indeed, he says self-assuredly. And if it 

means saving a few bucks? 

This is all well and good. However, there are things 

you can and can’t do legally, and shouldn’t do, 

especially if they have the potential to negatively 

impact your business or put safety at risk. Now, 

I get it that some people live outside the main cities 

and towns and don’t have access to tradespeople 

at the drop of a hat, or there may be a limited 

budget this year on how much to spend on property 

maintenance. This is especially so if you own 

or lease an older hotel with aged electrical or 

plumbing infrastructure. 

The fact is, in our business, you’ve got to maintain 

your property to keep it up and running and to a 

certain standard. My advice would be to take the 

safety option dependent upon the type of work that 

needs to be done. You don’t want to be doing DIY 

maintenance work on stuff that is illegal and can 

come back to bite you on the backside later on, like 

insurance implications if things go pear-shaped. 

Unless you’re qualified, you shouldn’t be playing 

around with any of the electrical wiring or fittings on 

your premises apart from changing light bulbs, rewiring 

fuses in your old circuit board or installing battery 

operated smoke detectors, although not in budget 

accommodation (must be hard-wired). 

Under Queensland’s Electrical Safety Act 2002, 

forbidden tasks include: 

• Installing a new power point 

• Replacing a light switch 

• Replacing a batten holder with a new light fitting 

• Repairing an appliance such as a heater 

• Altering the location of an existing power point 

• Replacing a light fitting with a ceiling fan 

• Replacing a plug on the end of a lead 

In terms of safety, the best thing you can do with your 

electrical wiring is have a tradesperson install residual 

current devices (safety switches) on all your electrical 

circuits, if you haven’t already. Your old fuses, circuit 

breakers and surge protectors don’t really cut the 

mustard anymore. They protect appliances not people, 

although they are still legal in most instances. 

A person who does electrical work in Queensland 

must have an electrical work licence. Licensed 

electrical workers are required by law to ensure their 

work is performed in accordance with legislative 

requirements and any applicable codes of practice and 

technical standards. It’s all about safety really. 

Licensed electrical contractors are required to meet 

specific insurance requirements including having a

TRAINING AND SAFETY 

APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENCED VENUES 

TRAINING 

minimum of $5 million public liability insurance with a 

$50,000 consumer protection component. Unlicensed 

and DIY electrical work does not provide this 

assurance or protection. 

Major property damage from an electrical fire is 

a real risk especially in older buildings of wooden 

construction. A fire would impose considerable 

financial, emotional and social costs, especially if it was 

the result of illegal electrical work which may lead to 

an insurer refusing a claim and the regulator imposing 

heavy penalties. 

If you’re required to test and tag your portable electrical 

equipment, which is an annual requirement in the 

service industry if you don’t have safety switches on all 

your electrical circuits, you’d normally get a licensed 

electrician to do it. You should consider doing a bit of 

legal DIY yourself to save money. Complete a two-day 

course at TAFE (one-day at some RTOs) to become 

a “competent person” and be qualified to carry out 

testing and tagging to the Australian Standards. 

In terms of plumbing, the Queensland Plumbing and 

Drainage Act 2002 contains penalties for unlicensed 

plumbing work. Essentially, you’re allowed to change 

tap washers and shower roses, replace cistern valves 

or rubber suction cups in the toilet, clean drainage 

grates and install lawn or garden irrigation – but that’s 

about it. Naturally there are fines for conducting 

unlicensed plumbing work, but as this is far less of 

a risk to a person’s safety than electrical work, the 

consequences are considerably less. 

If you’re a handyman, DIY is just fine if there are no 

safety connotations to what work you undertake. By all 

means do it but not the important or risky stuff. When 

you’re using tools and equipment like circular saws, 

chainsaws, angle grinders, sanders etc make sure you 

wear the right safety gear to protect your eyes, head, 

hearing and extremities. 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed 

Venues Training is a mandatory training 

requirement for those applying for a liquor 

licence, and applicants for an Approved 

Manager’s Licence. Training is offered 

face to face at regional centres throughout 

Queensland. 

For more information please 

contact the QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 


SUPERANNUATION 

with Brendan O’Farrell 

DEPARTING AUSTRALIA SUPERANNUATION PAYMENT 


1 July 2017 marks the date for a great many changes 

this year. Mandatory ID scanners, superannuation 

reforms and changes to the Departing Australia 

Superannuation Payment (DASP) are all due to start on 

the first day of the new financial year. 

QHA members will probably be more preoccupied with 

the mandatory ID scanners, which will be required in 

venues in Queensland’s Safe Night Precincts. I’ve no 

doubt I’ll be spending a lot of time in the lead up to 1 

July discussing the upcoming superannuation reforms. 

These include reduced contribution caps, and changes 

to the tax on transition-to-retirement accounts and 

high-income earners’ contributions, along with several 

other new rules. 

However, it’s the changes to the DASP that could 

have the biggest impact on some of your staff. 

When working holiday makers leave Australia and their 

visa expires or is cancelled, they can claim the funds 

held in their superannuation account. Currently, their 

superannuation is taxed at 38% once they make a 

claim. After 1 July 2017, backpackers’ superannuation 

will be taxed at 65%. 

Many of your employees on working holiday visas 

may not be aware of this new tax rate. If they are 

intending to leave Australia soon, and can claim their 

superannuation well before 1 July 2017, it may be 

in their best interest to do so before the end of the 

financial year. 

Of course, if any of your employees would like more 

information about the new tax rules, they can always 

give us a call at Intrust Super 132 467. We are always 

happy to help. 

The information contained in this document is of a general nature only, 

and does not take into account your individual situation, objectives 

and needs. You should consider the appropriateness of the general 

information having regard to your own situation before making any 

investment decision. A Product Disclosure Statement is available at 

www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE 

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/ 

USI: HPP0100AU | RSE Registration No: R1004397 

Financial planning is provided by IS Financial Planning Pty Ltd ABN 

64 143 707 439 trading as Intrust360° is a wholly owned subsidiary 

of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a 

corporate authorised representative of Adviser Network Pty Ltd | ABN 

25056310 699 | AFSL 232729 | Corporate Authorised Representative 

Number 379207.

with Damian Steele 

INDUSTRY ENGAGEMENT 

HOTEL INDUSTRY ISSUES GUIDE 

THE QHA HAS PRODUCED A GUIDE TO PROVIDE KEY 

MESSAGES, FACTS AND FIGURES IN ORDER THAT 

MEMBERS MAY HAVE ACCURATE INFORMATION AT 

THEIR FINGERTIPS TO USE WHEN ENGAGING WITH 

POLITICIANS AND MEDIA. 

The QHA Members Issues and Media Guide 2017 

contains a range of positive industry messages. 

about Queensland hotels: 

• traditional businesses where millions of 

Australians enjoy themselves every week 

• entertainment venues of choice for all age and 

demographic groups 

• strong employers, providing numerous jobs for 

young people 

• domestic and international tourism destinations 

• have a good record of responsible practice and 

service – Queensland leads the country 

• highly regulated, and display respect for the law 

and community expectations 

• places where a vast majority of our licensees 

and patrons are law abiding, and serve/consume 

liquor in a responsible manner 

• part of a strong tradition of community 

engagement and support for charitable causes. 

The following are a few extracts from the guide 

on industry issue topics and the associated key 

messages: 

HOTEL INDUSTRY ECONOMIC CONTRIBUTION, 

EMPLOYMENT AND TOURISM 

• Queensland’s hotel industry generates 80,000 

jobs, and is the backbone of the state’s tourism 

capacity. 

• The hotel industry is a highly-regulated, 

highly-taxed, private sector entity. 

• The tourism industry, including pubs and 

accommodation hotels, contributes over 7.5% 

of Queensland’s gross state product. 

RESPONSIBLE PRACTICE – LIQUOR 

Queensland’s hotel industry strongly promotes 

responsible practice as good business practice, as it 

encourages repeat business through positive customer 

engagement. 

AUSTRALIAN’S DRINKING CULTURE 

AND ‘BINGE’ DRINKING 

The QHA believes that increased effort is required to 

contribute towards a culture of personal responsibility, 

especially in relation to a person’s level of alcohol 

consumption. There needs to be greater recognition 

that misuse of alcohol is a whole of community issue, 

and not just a problem for the licensed industry and its 

regulators to address and resolve. 

UNDER-AGE DRINKING AND ACCESS 

Most “minors” who drink access alcohol from family 

members or friends (>88%). Hoteliers DO NOT support 

the promotion, service or consumption of alcohol to 

people who are not 18 years of age. 

RESPONSBILE PRACTICE – GAMBLING 

AND GAMING 

Queensland’s gaming practices are the best regulated 

in Australia. Queensland’s rate of problem gambling 

(0.48%) is the lowest in Australia. Machine gaming 

is only one of many entertainment options offered by 

hotels. 

CHARITY AND COMMUNITY SUPPORT 

Hotels are often the lynchpin of local fundraising and 

charity support, whether it be for natural or personal 

disasters, youth causes such as junior sport, or 

fundraising national causes such as medical 

research. 

The full QHA Members Industry Issues Guide is 

available on the QHA website: 

www.qha.org.au/industry-documents 


COMPASS 

UP ON THE DOWNS 

A CONFIDENT AND DEPENDABLE RURAL SERVICE CENTRE AT THE JUNCTION OF THE WARREGO, MOONIE 

AND BUNYA HIGHWAYS, DALBY’S URBAN HUM PROVIDES A SOLID ANCHOR TO COMMUNITIES ACROSS THE 

WESTERN DOWNS. 


The town of Dalby got off to a good start. As pastoral 

settlement branched west from Toowoomba in the 

1860s, the area was prized for its rich, black soil. Within 

a decade of the town forming at the crossing of Myall 

Creek and spreading along its banks, Dalby had a 

handful of pubs, churches, a school, its own newspaper 

and a vital railway line connecting it to Toowoomba. 

These days the town centre doesn’t look much different 

from any of Brisbane’s bustling coastal satellites despite 

having a regional economy driven by stock, crops, 

natural gas and coal. 

Reminders of Dalby’s rural success are easy to spot 

with the largest one-day livestock market in Australia 

and the largest grain receival depot in Queensland. It 

just so happens to be the centre of Australia’s richest 

grain and cotton growing area. Dalby is indeed a hive 

of rural enterprise. 

The rich black soil allows the production of crops such 

as wheat, barley, sorghum, sunflowers, chickpeas, 

hemp and most famously cotton. Livestock raising 

including cattle, sheep and pigs is popular. Other 

industry includes large-scale engineering, coal mining, 

and fuels. Dalby is in fact the site of the first dry mill 

grain-to-ethanol plant constructed in Australia. The 

area is also home to a large coal-fired power station 

and a number of coal mines and natural gas bores. 

Every March the town hosts Dalby Cotton week – a 

festival combining agricultural interests with various 

entertainments including race days, a “Big Aussie 

Barbecue”, street parade, golf days, and a triathlon. 

Visitors to Dalby can also experience the local history 

and culture of the district on display at Pioneer 

Park Museum, with possibly the largest collection 

of operating tractors and agricultural machinery in 

Queensland including 1800s model working thrashers 

and elevator, a 1950s model reaper and binder, and 

one of only two old Chandler Hearses in the world. 

Nearby, Bunya Mountains National Park offers 

spectacular rainforest walks and the Lake Broadwater 

Conservation Park protects the only natural lake on the 

Darling Downs with camping, swimming, boating and 

water skiing permitted. 

Dalby has a good number of lively, modern hotels – 

five of which are QHA members. Cunningham Street 

runs through the town centre where most of the pubs 

are found. 

At the top end by the corner of North and Eileen 

Streets is the Dalby Hotel Motel.The “HoeyMoey”, 

as it’s affectionately referred to by the locals, is a 

friendly, twin-purpose venue with cold beer and a great 

selection of wines and wholesome meals available. It 

features a relaxing beer garden to enjoy with mates 

or family. The hotel-motel’s recently refurbished 

accommodation ranges from single, double and twin 

beds. All the rooms have ensuites a kitchenette with 

kettle, microwave, toaster and tea and coffee facilities. 

A little down the road and across Bell Park is Russell 

Tavern, a local favourite with a wide ground-level 

veranda extending out over the broad adjacent 

footpath. Open 10am – 4am daily the hotel offers a 

lunch and dinner bistro, gaming, sports bar and “Club 

4 kids” (with indoor playground) as well as being the 

unofficial clubhouse for many local sports teams. The 

hotel also supports a number of well-known charities 

such as Movember, breast cancer research and 

Bravehearts. 

Further down the street, enjoy a delicious meal and 

drinks in the inviting atmosphere of The Australian 

Hotel Motel. Located in the heart of Dalby, the venue 

is perfectly positioned for a coffee with friends or a 

meal and drinks for patrons out on the town. Offering 

an extensive and affordable menu available seven 

days a week, gaming room, drive-thru bottleshop and 

21 well-appointed motel rooms, it’s available for an 

overnight or short term stay with bookings essential. 

All rooms have air-conditioning, flat screen TV, bar 

fridge, tea and coffee making facilities and a toaster.

COMPASS 

MARY’S COMMERCIAL HOTEL 

DALBY 1915 QLD State Library 

RAINFOREST WALK. PHOTO: TOURISM AND EVENTS QUEENSLAND BUNYA MOUNTAINS NATIONAL PARK. 


COMPASS 

PHOTO: DAN PROUD PHOTOGRAPHY 


Also sitting in the corporate hub of town is Mary’s 

Commercial Hotel. Named after Mary Barry, who 

lived in and owned the pub for 60 years before sadly 

passing away in 2010, the hotel has been extensively 

renovated under new ownership that’s transformed 

the venue into a modern facility that retains its old 

charm and history. Old pressed metal ceilings and 

solid exposed brick work walls blend subtlety with 

new marble and granite bars, elegant chandeliers and 

custom carpets. Walking directly off the main street 

you’re greeted with the original 100-year-old public 

bar. The new garden bar encompasses a large sunken 

dining area, a small bar and recently installed satellite 

bar. The open kitchen also looks over the garden bar 

and enables hotel patrons to view the chefs at work, 

offering delights from a new menu with old time pub 

favourites, char grilled steaks and fine dishes for 

those looking for something special. The 10 budget 

hotel rooms upstairs are popular amongst traveling 

workers. 

The Criterion Hotel on the main road into town boasts 

a delicious steak house, drive-thru bottleshop, gaming, 

a pool table and beer garden. It’s an entertainment and 

communal hub with live music nights and sport on the 

big screen. 

THE CRITERION HOTEL 

DID YOU KNOW? 

• Dalby is approximately 208kms north northwest of 

Brisbane. 

• The name of the town is said to have come from 

the village of Dalby on the Isle of Man. The name 

was apparently chosen by Captain Samuel Perry 

who surveyed the settlement in 1853. 

• With a population of around 12,300, Dalby is the 

headquarters of both the Western Downs Regional 

Council and Wambo Shire. 

• Dalby Agricultural College offers courses in cereal 

growing, livestock production and rural business 

management. 

• There have been seven major floods in Dalby since 

1942. The record was in 1981 when Myall Creek 

filled to over 4.5 metres and 700 houses and 140 

businesses were evacuated.


EMPLOYMENT RELATIONS 

with Charles Lentini 

SUNDAY AND PUBLIC HOLIDAY 

PENALTY RATES REDUCED 


The QHA’s employment relations team has been 

working alongside other AHA branches with the 

Fair Work Commission (FWC) four-yearly review of 

modern awards which commenced in 2014. One 

of the significant matters for the AHA is the “penalty 

rates” case which recently resulted in the reduction 

of Sunday and public holiday penalty rates in the 

Hospitality Industry (General) Award 2010. 

BACKGROUND 

The Fair Work Act 2009 requires the FWC to review 

modern awards every four years. An essential part 

of this process is to decide whether modern awards 

achieve the modern award objective. 

The full bench of the FWC noted that the historical 

principle of deterring employers from scheduling 

work outside normal hours is no longer a relevant 

consideration for the setting of weekend and public 

holiday penalty rates. The full bench instead accepted 

that compensating employees for the disutility 

associated with working on weekends and public 

holidays is the primary consideration. 

As part of this review, various employer bodies made 

applications to vary the penalty rate provisions in a 

number of hospitality and retail sector modern awards. 

The unions vigorously objected to any change. 

The modern awards dealt with were as follows: 

• Fast Food Industry Award 2010 (Fast Food Award) 

• General Retail Industry Award 2010 (Retail Award) 

• Hospitality Industry (General) Award 2010 

(Hospitality Award) 

• Pharmacy Industry Award 2010 (Pharmacy Award) 

• Registered and Licensed Clubs Award 2010 

(Clubs Award) 

• Restaurant Industry Award 2010 

(Restaurant Award). 

The full bench heard evidence and submissions over 

39 days of hearing from 2015 to 2017 which included 

143 lay and expert witnesses and 5,900 submissions. 

The QHA and AHA branches claim for the Hospitality 

Award was as follows: 

Full-time and part-time employees: reduction of 

Sunday penalties from 175% to 150%; reduction of 

penalties for public holidays specified under the Fair 

Work Act 2009 from 250% to 225% and penalties for 

additional public holidays from 250% to 200%. 

Casual employees: reduction of Sunday penalties 

from 175% to 150%; reduction of penalties for public 

holidays specified under the Fair Work Act 2009 from 

275% to 175% and penalties for additional public 

holidays from 275% to 125%. 

WHAT WAS THE DECISION? 

On 23 February 2017, the full bench issued a decision 

about weekend and public holiday penalties. The 

following is an account of the Hospitality, Fast Food, 

Clubs and Restaurant Awards. 

WEEKEND PENALTIES 

In relation to Saturday penalty rates for the Hospitality, 

Fast Food and Restaurant Awards, the full bench 

decided not to change penalty rates as these already 

achieved the modern award objective of providing a 

fair and relevant minimum safety net. 

In relation to Sunday penalty rates for the Hospitality 

and Fast Food Awards, the full bench decided to 

change these penalty rates as these did not achieve 

the modern award objective of providing a fair and 

relevant minimum safety net (as defined at section 134 

of the Fair Work Act 2009). The effect of the decision 

for Sunday penalty rates is as follows. 

Hospitality Award: for full-time and part-time 

employees from 175% to 150% with no change for 

casuals (ie. remains at 175%). 

Fast Food Award: Level 1 employees only: for fulltime 

and part-time employees from 150% to 125% 

and casual employees from 175% to 150%. 

These Sunday penalty rate reductions will be 

transitioned over a period of time. The full bench has 

sought written submissions about how this is to occur 

with a hearing scheduled for early May 2017. 

The Sunday penalty rates will not change until a 

decision has been made.

EMPLOYMENT RELATIONS 

Full Bench Decision for Hospitality, Fast Food, Clubs and Restaurant Awards 

Award 

Full-time and Part-time 

Casual 

Sunday Public Holiday Sunday Public Holiday 

Hospitality 175% to 150% 250% to 225% No change 275% to 250% 

Fast Food 

(Level 1 only) 

250% to 225% 

(Level 1 only) 

275% to 250% 

150% to 125% 175% to 150% 

Clubs No change No change No change No change 

Restaurant No change 250% to 225% No change No change 

In relation to the Clubs and Restaurant Awards, 

the full bench was not satisfied that the proposed 

variations to weekend penalty rates were necessary 

to ensure these awards achieved the modern award 

objective. This was due to these employer organisations 

not establishing a merit case sufficient to warrant their 

claims. 

In relation to the Clubs Award, the full bench proposed 

two options for future review. The first and more preferable 

option proposed by the full bench was to revoke the 

Clubs Award and absorb coverage into the Hospitality 

Award, and the second was to allow Clubs Australia 

Industrial (ie the representative party that pursued the 

case for the Clubs Award) and any other interested party 

a further opportunity to advance a properly based merit 

case for weekend penalty rates. The full bench has invited 

submission about these two options. 

In relation to the Restaurant Award, the full bench 

has also allowed Restaurant and Catering Industrial 

(ie the representative party that pursued the case for 

the Restaurant Award) a further opportunity to address 

the deficiencies in their case. The full bench did 

however decide to vary some of the penalty provisions 

for early/late night work in this award with effect in late 

March 2017. 

PUBLIC HOLIDAY PENALTIES 

In relation to the Hospitality, Fast Food and Restaurant 

Awards, the full bench decided to reduce public 

holiday penalties by applying a notion of relative 

disutility which supported a more proportionate 

approach when comparing penalties on weekends and 

public holidays. The disutility is further reduced by an 

employee’s right to refuse to work on public holidays 

with reasonable grounds. These factors warranted 

a reduction to public holiday penalty rates in these 

awards as follows: 

Hospitality Award: for full-time and part-time 

employees from 250% to 225% and casual employees 

from 275% to 250%. 

Fast Food Award: for full-time and part-time 

employees from 250% to 225% and casual employees 

from 275% to 250%. 

Restaurant Award: for full-time and part-time 

employees from 250% to 225% with no change for 

casual employees (ie the rate remains at 250%). 

These public holiday penalty rate reductions will 

commence on 1 July 2017. 

In relation to the Clubs Award, the full bench decided 

to defer consideration of public holiday penalty rates 

until other penalty rate claims in this award have been 

determined. 

WHERE TO FROM HERE? 

The QHA will publish revised wage rate guides for 

QHA members in relation to the Hospitality Award 

to reflect the new public holiday penalty rates effective 

from 1 July 2017 for full-time/part-time and casual 

employees. 

The QHA will also advise QHA members of how 

and when the new Sunday penalty rates will be 

implemented once the full bench has made a decision. 

FURTHER INFORMATION 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter 

are encouraged to contact the QHA Employment 

Relations Department for a confidential discussion. 

Non-QHA members can also obtain advice and 

assistance for a nominal consultancy fee. 

Contact the QHA Employment Relations Department 

on 07 3221 6999 or er@qha.org.au. 


FINANCE with Jeremy Wicht 

CHANGE IS AN OPPORTUNITY 


The recent decision by the Fair Work Commission 

(FWC) to reduce Sunday and public holiday penalty 

rates is certainly big news for the hospitality industry. 

Without doubt, staffing is one of the biggest costs 

for a hotel and the additional cost of penalty rates 

makes maximising the value of your venue through 

maximised trading hours all the more difficult. While the 

decision poses an opportunity to reduce costs, it also 

represents an opportunity to undertake 

a broader cost review. 

The time to review your cost controls is now, and here 

is how: 

1. Revisit your rosters: Ensure your labour matches 

expected sales. By looking at the sales trends (by 

day and by hour) you can often find savings by 

adjusting the roster to match your forecast sales. 

2. Stock control and point of sale: Point of sale 

technology is an important investment for any 

hotel, but so too is the regular stocktake to ensure 

that the “virtual” stock of the system matches the 

actuality. If your point of sale system can’t flag slow 

moving stock and broken up stock units, then it 

might be time to revisit your system. 

3. Revisit your menu: The reduction of penalty rates 

may mean that you can offer a greater variety such 

as catering for a family market on weekends. Also 

don’t dismiss outsourcing labour intensive items on 

your menus which not only take up precious labour 

time and kitchen space, but also are outside your 

core menu that you want to be famous for. 

4. Overhead cost review: While the FWC decision 

may assist with your direct labour costs, other 

major overheads can easily slip away over time 

such as electricity, telecommunications, gas, 

waste removal… Beware of automatically renewing 

contracts. 

5. Cash Handling: Cash is king right? Well it’s also 

expensive, bulky, difficult to store and difficult to 

transport safely. The cost of cash handling can be 

cut dramatically through recycling cash on-site. 

Labour savings alone can justify automating your 

cash handling cycle with payback periods as little 

as 18 months. 

ROTATING SALARIED STAFF ON 

MORE WEEKEND SHIFTS IS STILL 

A VALID COST REDUCTION STRATEGY 

EVEN WITH REDUCED PENALTY 

RATES. 

6. Interesting: It’s timely with interest rates being as 

they are, to consider your entire finance costs. Not 

just the headline interest rate, but also in-built fees 

and charges, rentals and operating leases that 

fund the fixed assets which you use in your hotel. 

7. Consider your advisers: A relationship with 

a trusted adviser is paramount to a successful 

business. Even then, consider the scope of 

what your adviser does for you. Speaking from 

experience, weakness in your internal team can 

be identified by the creep in scope of work your 

external advisers are asked to do. Don’t be afraid 

to ask for an estimate of fees. 

My colleagues and I are only too happy to assist you in 

reviewing your cost controls. 

Our hospitality division has worked with many venues 

so we are well placed to support your hotel in creating 

savings. Please call me or one of the team in Brisbane 

at Hanrick Curran Chartered Accountants on 

07 3218 3900 or Cairns on 07 4052 7524 to discuss 

your particular circumstances.

STAFFING MADE EASY? 

TRUE...A WAY DOES EXIST. 

AND WE ARE HERE TO HELP. 

Designed with busy hoteliers in mind, the QHA HR Manual helps you 

organise every challenge of managing a team of staff. 

The manual includes comprehensive human resources policies and 

helpful templates for everything from job descriptions, appointment 

letters, discipline and termination letters, payroll statements, 

timesheets, employer and employee forms 

and much, much more. 

The recently revised edition 

is available through the online 

QHA Shop at www.qha.org.au. 

$365 for members. 

$765 for non-members. 

 

 

 

 


Q&A 

PHOTO: BEAU ARNOLD/ BEAU ALEX PHOTOGRAPHICS 

JOB OF A LIFETIME 


TANYA ARNOLD RECENTLY CELEBRATED 30 YEARS 

WORKING AT THE EXCHANGE HOTEL IN KILCOY. IN 

THAT TIME SHE JUGGLED WORK AT THE HOTEL WITH 

BEING A SINGLE MOTHER RAISING FIVE CHILDREN 

- ALL OF WHOM HAVE WORKED AT THE PUB AT ONE 

TIME OR ANOTHER. QHA REVIEW TALKED WITH HER 

ABOUT THE CHALLENGES AND TRIUMPHS. 

Tanya, 30 years working in one place is quite an 

achievement. Do you remember your first day? 

What was it like? 

I don’t remember the exact date, but it was a couple of 

weeks after Kev and Fay Purcell bought the hotel at the 

end of January 1987. I came in the day they had free 

welcome drinks for the take-over and thought, “Pouring 

beer would be fun, and I think I’d be good at it” and here 

I am … still. Initially I was terrified because I’m basically 

quite shy, but I soon learned to mask my shyness and 

get on with the job. This was my second job, I also had 

a great job at the original Woodford Prison. 

What have been some of the biggest changes 

at the hotel in that time? 

Getting rid of smoking inside and dirty ashtrays! 

I also remember the “Sunday sessions” when 

the pub was closed between 1pm and 4pm – 

everybody would grab a carton at 1pm and go for 

a game of cricket in the park or go for a swim and 

come back at 4pm. 

In what ways has your job changed in that time? 

I initially started out as a casual bar attendant, but 

in a country pub you had to be a jack of all trades – 

bottleshop attendant, cook, kitchenhand, cellarman, 

cleaner, housemaid – you name it, I did it. About 10 

years ago I started in the administration part of the 

hotel. 

What things have never changed? 

There are still a few regulars about who were here 

when I started. Kilcoy is a great place to live and most 

locals who move away come back at one time or 

another. My mum also works here as a cleaner, she 

started around the same time as I did.

Q&A 

IF IN TOWN AT THE TIME MAKE 

SURE NOT TO MISS THE EXCHANGE 

HOTEL’S BBQ AND BEER FESTIVAL 

ON THE LAST WEEKEND IN 

SEPTEMBER. 

PHOTO: BEAU ARNOLD/ BEAU ALEX PHOTOGRAPHICS 

What have been some of the most memorable 

moments? 

One of the highlights of my time here was being 

nominated, and becoming a finalist, for the QHA 

Award for Excellence as Best Employee, 

Administration in 2014. And then again last year, 

the hotel was nominated for, and was a finalist, 

for Best Redeveloped Licensed Premises. Also, 

we had a fire in March 2015, which destroyed the 

kitchen and my office. That was pretty devastating 

at the time, but since then we have done amazing 

renovations, which has made the hotel a bigger 

and better place to be. 

What are some of the best things about working 

at The Exchange Hotel? 

I love working at The Exchange because every day 

is different. It’s a very personable pub, where everyone 

knows everyone and if you don’t know someone, 

it doesn’t take long before you do. I feel very safe 

working here because I know all my regulars and work 

colleagues have my back if anything happens, and 

vice versa. 

Thirty years so far, how many to go? 

I imagine I will still be here when it’s time to retire 

(if they’ll have me), so maybe another 10 years or so. 

This job definitely has its ups and downs, but I 

don’t think I would enjoy working anywhere 

else as much. 

What advice would you give someone just 

starting out as a manager of a hotel? 

You must have your wits about you. Be prepared to 

deal with all types of people and hear many different 

stories. Don’t be afraid to get your hands dirty and 

help out around the place. I’m not one of those 

people who think it is not their job to pick up 

a dirty plate or glass, or clean a toilet if needed. 

If you hadn’t chosen to work in the hospitality 

trade, what would’ve you done instead? 

If I wasn’t in hospitality, I would have been an 

accountant. 


PUB TALK 

with Paul St John-Wood 

CYCLONES AND SOCIAL MEDIA STORMS 


At the time of writing this month’s Pub Talk, Cyclone 

Debbie was just about to cross the QLD coast at Airlie 

Beach and our thoughts were with all of the hoteliers, 

their staff and family’s safety and security during this 

natural disaster. 

We were also shocked to see the images of a fire at 

one of Queensland’s most iconic landmarks. Thankfully 

no one was injured in the blaze at the XXXX Brewery. 

The industry, and XXXX drinkers across the state, 

have been assured that the fire will have no impact on 

production and supply. 

External Advertising 

We continue to see many hotels breach the Liquor 

Act in regards to external advertising for on-premises 

promotions or prices. We know that inspectors check 

up on social media. Below is the applicable section of 

the Act to remind you and your staff what you can’t do 

in regards to external advertising. 

Section 142ZZC (1)(a) to (c) prohibit a licensee or 

permittee from advertising, or allowing anyone to 

advertise: 

(a) the availability of the following for consumption 

on the licensee’s licensed premises or the premises 

to which the permittee’s permit relates (each the 

advertised premises) 

• free liquor 

• multiple quantities of liquor; for example - 2 drinks for 

the price of 1. 

(b) the sale price of liquor for consumption on the 

advertised premises; or 

(c) a promotion that is likely to indicate to an ordinary 

person the availability of liquor, for consumption on the 

advertised premises, at a price less than that normally 

charged for the liquor. Examples of promotions for (c) 

include: 

• ‘happy hours’ 

• ‘all you can drink’ 

• ‘toss the boss’. 

In accordance with s142ZZC(2), a person does not 

contravene s142ZZC(1) if: 

(a) the advertising happens only within the advertised 

premises; and 

(b) the advertisement is not visible or audible to a 

person who is outside the advertised premises. 

The QHA can check your advertising before you post it 

to social media or your web applications. Please don’t 

hesitate to contact us for advice in this regard. 

Two-Up on Anzac Day 

Many hotels will be looking to host two-up games in 

their venues on ANZAC Day but remember you must 

receive written approval by an RSL sub-branch and 

the following conditions are to be adhered to: 

• People aged under 18 must not play two-up 

• No commission can be charged on money wagered 

• All money wagered in the game must be returned to 

players as winnings 

• If an entry fee is charged for those who participate in 

the game, the money raised is to be donated to the 

RSL or RSL sub-branch to support ex-service men 

and women and their families (this could be through 

an association such as Legacy) 

• Money raised from entry fees must not be used for 

administrative purposes. 

The QHA can assist members with a template letter for 

seeking RSL sub-branch written approval to conduct 

two-up and can provide information on ANZAC Day 

trading conditions. 

Welcome to New Members 

The QHA would like to welcome new members 

Glasshouse Mountains Tavern – Glasshouse 

Mountains, Homestead Tavern – Boondall, 

Saleyards Hotel – Rockhampton, Lakeland Downs 

Hotel Motel – Lakeland, The Montague Hotel – 

West End and the Kairi Hotel - Kairi. We wish you 

every success in the year ahead and look forward to 

assisting you in your hotel business endeavours. 

ABOVE 

The Grand View Hotel played host to a visiting media 

contingent covering Cyclone Debbie.

John Rozentals 

WINE 

CHANDON’S CHIEF WINEMAKERS CERTAINLY TURNING HEADS WITH 

THEIR ULTRA-PREMIUM AUSTRALIAN BUBBLIES 

Dan Buckle and Glenn Thompson 

Back in the 1970s and even 1980s, a tasting of superpremium 

Australian sparkling wines would have been a 

very limited exercise indeed. 

Australians mostly just weren’t making the sorts of 

bubblies that would stand comfortably on the world 

stage. They largely lacked the skills and the patience 

required, but even more importantly they didn’t have 

access to the correct fruit — chardonnay, pinot 

noir, perhaps pinot meuniere grown in cool-to-cold 

climates. 

My first inkling that this was about to change came in 

the late 1970s or early 1980s when I visited Seppelt 

Great Western, in the Grampians district of Victoria, 

and tasted some experimental sparkling wines made 

by Frenchman Dominique Landragin. 

He was making wines from the correct varieties, grown 

in cool areas such as Drumborg, not far from Portland 

on Victoria’s extreme west coast. These were wines 

with the necessary finesse and flavour to make his 

French compatriots stand up and take some notice. 

Then came a succession of joint ventures between 

Australian wineries and French Champagne houses 

and the establishment of vineyards and wineries by a 

few in their own right. 

Moet and Chandon, Roederer and Deutz all come to 

mind for having engaged in ventures in Australia and 

New Zealand and they all changed the lie of the land 

significantly. 

So, what would I nominate as Australia’s best bubbly? 

That question is just too broad and difficult to answer 

in any definitive way, but the Chandon 2005 Prestige 

Cuvée, made by Dan Buckle and Glenn Thompson 

from grapes harvested in a range of southern 

Australian cool-climate areas, must go very close. 

And, on a completely different tack, I really do love the 

poise and palate strength of D’Arenburg’s Peppermint 

Paddock, a chambourcin-based sparkling red from 

one of McLaren Vale’s top producers. Quite simply, it’s 

dangerously more-ish. 

TOP SHELF 

with John Rozentals 

2013 

VINTAGE BRUT 

Chandon 

JENSEN HALLMARK 

CUVEE 

Heemskerk Georg 

MIDNIGHT 

CUVEE 2013 

Blue Pyrenees 

This isn’t quite in 

the class of the 

Prestige Cuvée, but 

it is the style that 

represents the core 

of Chandon’s output 

— creamy, fresh, 

toasty and with a 

strong, firm palate 

due to a high pinotnoir 

content. 

Tasmania’s 

Heemskerk was one 

of the founders of the 

Australian sparklingwine 

revolution, 

and it continues to 

impress in the hands 

of Treasury Estate. 

Smartly packaged 

with reusable sealer. 

Made from fruit 

(mainly chardonnay) 

harvested by hand 

at night under lights 

to bring in fruit that’s 

cool and crisp. An 

outstanding sparkling 

wine with complex 

nutty, yeasty flavours. 


TOP DROP 

PINOT GRIGIO 

2016 

ROSÉ 

2016 

MOSCATO 

2016 

TEMPRANILLO GRACIANO 

SHIRAZ 2016 

T’Gallant 

T’Gallant 

T’Gallant 

T’Gallant 


The new T’Gallant 

Pinot Grigio 2016 

has aromas of nashi 

pears and passionfruit 

complemented by citrus 

and pear flavours. It has 

been made to pair well 

with light Italian-style 

dishes such as antipasto 

platters and grilled fish. 

Dry in style, the T’Gallant 

Rosé 2016 is crisp and 

refreshing with aromas 

of strawberry, watermelon 

and sweet spice with 

vibrant summer fruit 

flavours. Cured meats 

and oily fish such as 

salmon and trout make 

a great complement 

to this wine. 

T’Gallant Moscato is a 

still wine full of ripe musk 

and tropical notes with 

a zesty, lightly spritzed 

finish. It pairs well with 

sweeter dishes such as 

macarons and apple 

crumble. 

The T’Gallant Tempranillo 

Graciano Shiraz 2016 is 

an unusual blend that is a 

great alternative to Pinot 

Noir. This supple wine 

has aromas of black fruits 

and spice, married with 

dark berry flavours - the 

perfect match for lasagne 

and wood-fired pizza.

TOP DROP 

SLEEPING GIANT 

INDIA PALE ALE 

Gage Roads Brewing Co 

ARDBEG 

KELPIE 

Ardberg 

NEW MACALLAN SINGLE 

MALT EXPRESSIONS 

The Macallan 

BUNDABERG RUM MDC 

BLACK BARREL 

Diageo 

This UK-style IPA is 

rich with caramel malt 

and overripe stone fruit 

character, balanced with 

a big bitter finish. The 

Sleeping Giant is the 

team at Gage Roads’ 

tribute to the beers that 

once quenched the thirst 

of parched colonials at 

Admiral Gage’s East India 

station. 

As part of a yearly 

tradition, the distillery 

releases a new limited 

edition expression for 

Ardbeg Day. In 2017, the 

result is Ardbeg Kelpie 

with the virgin expression 

named after the “Kelpie”, 

a legendary Scottish 

water demon. This is the 

first whisky from Ardbeg 

to be matured in Russian 

oak barrels from the 

Black Sea oak, said to 

impart “deep flavours”. 

World famous single 

malt, The Macallan has 

announced the addition 

of The Macallan Double 

Cask 12 Years Old to 

it’s Australian portfolio. 

This sweet single malt 

has been aged in a 

combination of American 

oak and sherry-seasoned 

European casks. This 

is a rich whisky which 

combines fruity citrus and 

caramel with spicy ginger 

and nutmeg. 

Aged in American Oak 

for 10 years and finished 

in small, heavy charred 

barrels, a rich, smooth 

rum has been created 

with a deep red glow 

reminiscent of the burning 

cane fields. This premium, 

old aged dark rum is 

well balanced, full of 

character with a finish of 

deep caramel and sweet 

raisins. Distilled in 2005. 

Aged until 2015. 


SHOWCASE 

UNIWELL HX-4500 - 

THE NEW GENERATION 


The Uniwell HX-4500 is an all in one POS Solution. 

Made in Japan, it combines the rock-solid reliability, 

quality and performance of embedded POS terminals 

with the flexibility of PC based technology. It has 

a new sophisticated appearance with a 15” bezelfree 

and true-flat touch screen, offering features 

such as remote maintenance, proprietary software 

and hardware with solid-state technology. It has no 

moving parts, no hard-disk and no fans which offers 

unparalleled reliability. 

The HX-4500 embedded POS offers speedy operation 

with instant power on/off without waiting for the OS to 

boot. A robust system secure from potential viruses with 

no deterioration of performance over time - quick and 

light performance as good as new with swift and stress 

free support via Remote Maintenance functionality. 

Queensland Mantle Group, the company behind the 

hugely successful Pig’N Whistle portfolio, have used 

Uniwell systems exclusively for the past 17 years in all 

of its venues. (over 50 POS systems). Mantle Group 

has upgraded to the new Bezel Free Uniwell HX-4500 

and HX-1500 units. 

Uniwell Lynx back office software offers a smart 

solution for managing Uniwell POS terminals. Catering 

to the needs of retail and hospitality businesses, 

Uniwell Lynx has been developed as a modular 

software solution with options from simple program 

management and sales analysis through to multilocation 

stock control. 

Wastage and breakage can be managed from the 

POS and reported to Lynx and automatically email any 

report to keep owners and managers up-to-date with 

everything happening in their venue. 

Contact BizStar for more information. 

1300 BIZSTAR, www.bizstar.com.au. 

MYPOS – BUILDING 

THE FUTURE NOW 

Whether you are switching systems or implementing a 

POS system for the first time, the transition should be 

as seamless as possible. myPOS is a fully integrated 

business management system that enables you to 

manage your business effectively, seamlessly and 

reliably. Dedicated to finding solutions that improve 

your business, myPOS has the ability to offer a full 

suite of products to your venue. 

Backed by 40 years in the industry, myPOS is 100% 

Australian owned, and is not a reseller. This allows 

us to be flexible to add features and functions and 

continually improve the product and build on your 

needs as you want. 

With over 1400 installations, from single to multi-venue 

Liquor Stores, Clubs, Hotels, Bars, Restaurants and 

Cafes - to Retail Outlets and Multi Venue Hospitality 

Groups - myPOS has an expanding customer base we 

proudly partner with and support. 

Point of sale is an integral part of your business and 

mapping out exactly what functionality you need is 

important, but you should also take into consideration 

features that you might want even if you don’t need 

them now. Maybe you would like the option to 

integrate a timed digital menu board, or increase sales 

by utilising an in-house online ordering, or you could 

even want to drive your e-mail marketing further with 

marketing insights with a CRM hub. You shouldn’t 

need to compromise and settle for the basics, when 

you choose myPOS. 

You now know what myPOS systems are all about on 

paper, now it’s time to see it in action. If you didn’t get 

a chance to see us at the Keno Australasian Hospitality 

and Gaming Expo last month, book a demonstration 

today by calling 1800 4MY POS – 1800 469 767 or go 

to www.cashpoint.com.au.

SHOWCASE 

CLEVER COOKING WITH THE TURBOFAN 40 COMBI OVEN 

The Turbofan’s consistent performance, compact 

footprint and many innovative features have been hugely 

popular in recent years. Now, with the launch of the 

Turbofan 40 Combi Series, there’s even more in less. 

Officially launched in September at the Melbourne 

Fine Foods Show, the new series delivers enhanced 

flexibility and convenience with the addition of a new 

combi-oven mode. Importantly however, it retains 

Turbofan’s legendary compact size, and boasts a small 

812mm-wide footprint. 

Perhaps the most notable feature of the new series 

is its versatility. Each of the ovens in the Turbofan 40 

Combi Series can operate in three modes: combi, 

convection, or steam. This means they can provide 

high levels of quality output across a very wide range 

of products, from patisserie-style baked goods to 

meat, fish and vegetables. 

The combi mode enables excellent results for proteins 

without the need to continually baste products to keep 

them from drying out. Temperature and humidity are 

automatically controlled, and juiciness and tenderness 

are ensured when regenerating pre-cooked foods. 

The convection mode provides delectable dishes at 

full loads, with a variable high or low ventilation speed 

with automatic power reduction to slash energy 

consumption and waste while delivering perfect 

cooking uniformity. 

The steam mode creates flavour, colour and 

consistency with maximum precision and control (even 

at low temperatures) thanks to the automatic steam 

saturation regulator in the cooking chamber. 

Importantly, the new series provides flexibility in terms 

of cooking capacity –there’s even a unique grill support 

system with variable positioning for specialist savoury 

baking trays. 

With its compact size the range is ideal for the smaller 

kitchens in cafes or bars too. Every oven in the series 

can be bench mounted or stand mounted sophisticated 

modern design makes it ideal for front of house cooking 

and bar areas where the equipment is on display. 

There are manual and digital ovens to choose from. 

Manual provides everyday ease of use, with three 

controls to set cooking mode, time and temperature. 

Digital includes a ‘touch and cook’ function with ten 

pre-set cooking programs with easy-use food design 

icons and a central scroll and push knob for settings 

and options – all important functions for use in a busy 

kitchen. A further 89 programs can easily be set for 

future use. 

On the inside all 40 Series ovens have perfectly 

smooth cooking chamber walls with rounded edges 

for easy cleaning. The double-glazed doors also have 

thermo-reflective tempered glass, and the air cavities 

prevent heat radiation and increase efficiency. 

Automatic inversion of the direction of the fan ensures 

perfectly uniform cooking. An ‘ecospeed’ function on 

the digital version calibrates power levels based on 

the amount of food that is being cooked, optimising 

consumption and minimising waste. Cleaning is also 

easy. There’s an externally fitted hand shower on 

all models and an automatic cleaning system with 

replaceable liquid detergent on the digital models. 

As always, the ovens also represent excellent value. 

For more information just visit www.moffat.com.au/ 

brands/turbofan-combi 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

FTI Consulting 

Ph: 07 3225 4900 

www.fticonsulting.com 

Hanrick Curran - Chartered 

Accountants 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

www.hlb.com.au 

McGrath Nicol 

Ph: 07 3333 9800 

www.mcgrathnicol.com 

PJT Accountants & 

Business Advisors 

Ph: 07 5413 9300 

www.pjtaccountants.com.au 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

www.pcsqld.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

www.prosperityadvisers.com.au 

ARCHITECTS / 

REFURBISHMENT/ 

RECONSTRUCTION / 

REPAIRS 

Brand & Slater 

Architects P/L 

Ph: 07 3252 8899 

www.brandandslater.com.au 

Club Bar Concepts 

Ph: 1300 426 637 

clubbarconcepts.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

www.hotconcepts.com.au 

One Alliance Project 

Consulting 

Ph: 1300 853 123 

www.oneallianceprojects. 

com.au 

Paynter Dixon - Design & 

Construction 

Ph: 07 3368 5500 

www.paynter.com.au 

Rohrig Hospitality 

Ph: 07 3257 4411 

www.rohrlg.com.au 

Unita Group 

Ph: 1300 659 399 

www.unita.com.au 

BEVERAGES 

Accolade Wines, 

Ph: 07 3252 7933 

www.accolade-wlnes.com 

Asahi Premium 

Beverages 

Ph: 07 3868 2388 

www.schweppes.com.au 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

www.brown-forman.com 

Carlton & United Breweries 

Ph: 07 3666 4104 

www.cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

www.ccamatil.com 

Diageo 

Ph: 07 3257 0800 

www.diageo.com 

Lion 

Ph: 07 3361 7400 

www.lion-nathan.com.au 

Liquor Marketing Group 

Ph: 07 3246 5272 

www.bottlemart.com.au 

Red Bull Australia 

Ph: 02 9023 2892 

www.redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

www.samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

www.sirromet.com 

Treasury Wine Estates 

Ph: 03 9685 8000 

www.treasurywineestates. 

com 

EDUCATION, TRAINING 

& EMPLOYMENT 

AvailioPty Ltd 

Ph: 07 3218 3900 

www.availio.com 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

www.bestsecurlty.net.au 

Clear to Work 

Ph: 07 3899 1123 

www.cleartowork.com.au 

Frontier Leadership 

Ph: 0423 097 246 

www.frontierleadership.edu.au 

Foundation Education 

Ph: 1300 130 157 

www.foundationeducation. 

com.au 

Industry Graduates 

Ph: 1300 038 000 

www.industrygraduates.com 

Nystrom Relief Managers 

Ph: 0487 205 285 

www.nystromreliefmanagers. 

com.au 

St John Ambulance Australia 

Ph: 07 3253 0552 

www.stjohnqld.com.au 

ENERGY GAS/POWER 

ELGAS 

Ph: 131161 

www.elgas.com.au 

Leading Edge Energy 

Ph: 1300 852 770 

www.leadingedgeenergy. 

com.au 

TransTasman Energy Group 

Ph: 1300 118 834 

www.tteg.com.au 

FINANCES, 

BANKING,INSURANCE 

& INVESTMENTS 

AON Risk Services - 

QHA Insurance Brokers 

Ph: 07 3223 7512 

www.aon.com.au 

Ausure Insurance Brokers 

SEQ 

Ph: 1300 450 663 

www.ausureseq.com.au 

Banktech 

Ph: 1800 080 910 

www.banktech.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

www.bepoz.com.au 

BUPA - health insurance 

Ph: 134135 (quote ID 

2109197) 

www.bupa.com.au 

CashPoint Payment Solutions 

Ph: 1300 286 626 

www.cashpoint.com.au 

Green Finance Group 

Ph: 0457 883 700 

www.greenfinancegroup. 

com.au 

Hanrick Curran – 

Chartered Accountants 

Ph: 07 3218 3900 

www.hanrickcurran.com.au 

lnCash ATMS 

Ph: 1300 800 660 

www.incash.com.au 

Integrity Corporate Finance 

Ph: 02 9268 3088 

www.integrityfinancegroup. 

com.au 

Silverchef 

Ph: 07 3335 3392 

www.silverchef.com.au 

St. George Corporate & 

Business Bank 

Ph: 07 3232 8911 

www.stgeorge.com.au/ 

corporate-business 

Westpac Banking 

Corporation 

Ph: 07 3350 7750 

www.westpac.com.au 

FOOD & ASSCOCIATED 

BUSINESSES 

Bitesize Coffee Treats 

Ph: 02 9723 6500 

www.bitesizecoffeetreats.com 

PFD Food Services 

Ph: 07 3906 9726 

www.pfdfoods.com.au 

GAMING AND RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

www.ainsworth.com.au 

Aristocrat Leisure industries 

Ph: 07 3801 4444 

www.aristocrat.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

www.scientiflcgames.com 

Bytecraft Systems - 

Gaming Machine Service 

Ph: 07 3456 3345 

www.bytecraft.com.au 

Casino Consoles Australia 

Ph: 07 3890 2969 

www.casinoconsoles.com.au 

IGT 

Ph: 07 3890 5622 

www.igt.com.au 

Karo - gaming stools 

Ph: 02 9980 1431 

www.karo.com.au 

Konami Australia 

Ph: 02 9666 3111 

www.konamiaustralia. 

com.au 

Maxgaming Queensland 

Ph: 07 3637 1235 

www.maxgaming.com.au 

National Poker League 

Ph: 02 9662 2023 

www.npl.com.au 

Tabcorp Keno 

Ph: 07 3243 4113 

www.tabcorp.com.au 

UBET 

Ph: 07 3637 1370 

www.ubet.com 

HOSPITALITY 

CONSULTANTS 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

www.clslicensing.com.au 

DWS Hospitality 

Specialists 

Ph: 07 3878 9355 

www.dws.net 

Graham Brown - Liquor 

& Gaming Licences 

Ph: 07 3300 1578 

Professional Hospitality 

Ph: 07 3160 8132 

www.professionalhospitality. 

com.au 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

www.foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

www.austar.com.au 

Nightlife - Music & Video 

Freecall: 1800 679 748 

www.nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

www.proscore.com.au 

Recharge DJs 

Ph: 1300 836 832 

www.rechargedjs.com 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

www.skychannel.com.au 

HOTEL & BAR SUPPLIES 

Andale Beverage Systems 

Ph: 07 3421 5200 

www.andale.com.au 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

www.boc.com.au

QHA PARTNERS & CORPORATE MEMBERS 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

QHA SILVER PARTNERS 

Delta Hospitality Supplies 

Green Finance Group 

QHA BRONZE PARTNERS 

Power Jeffrey and Company 

Best Security 

Black & White Cabs 

Rohrig Group 

St George Bank 

Red Bull Australia 

Brand+Slater Architects 

BOC Limited 

Paynter Dixon 

Prosperity Advisers QLD 

Delta Hospitality Supplies 

Ph: 07 3633 0233 

www.deltahospitality. 

com.au 

Hunter Technologies 

Ph: 1300 693 357 

www.cellarcontrol.com.au 

Ausworld Commercial 

Furniture & Design 

Ph: 0409 264 212 

www.ausworldfurniture. 

com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

MVS National Mackay 

Whitsundays 

Ph: 07 4847 0737 

www.mvsvaluers.com.au 

CBRE Hotels 

Ph: 07 3833 9720 

www.cbrehotels.com 

Knight Frank Australia 

Ph: 07 3246 8888 

www.knightfrank.com.au 

Knight Frank Valuations 

Ph: 07 3193 6800 

www.knightfrank.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

www.powerjeffrey.com.au 

LEGAL 

Bennett & Philp Lawyers 

Ph: 07 3001 2999 

www.bennettphilp.com.au 

Corrs Chambers 

Westgarth - Lawyers 

Ph: 07 3228 9778 

www.corrs.com.au 

McMahon Clarke 

Ph: 07 3831 8999 

www.mcmahonclarke.com 

Mullins Lawyers 

Ph: 07 3224 0222 

Curt Schatz - direct 

Ph: 07 3224 0230 

www.mullinslaw.com.au 

LIQUOR BUYING 

GROUPS 

Liquor Legends Retail 

Buying Group 

Ph: 07 3107 74 22 

www.liquorlegends.com.au 

Liquor Marketing Group 

(Bottlemart) 

Ph: 1300 733 504 

www.bottlemart.com.au 

LIQUOR WHOLESALE 

GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: Ph: 07 3489 3600 

Townsville: Ph: 07 4799 4022 

Cairns: Ph: 07 4041 6070 

www.almliquor.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

www.bestsecurity.net.au 

Cap Security Services Pty Ltd 

Ph: 07 3892 7777 

www.capsecurity.com.au 

Challenger Services Group 

Ph: 07 5668 3133 

www.csgroup.com.au 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

www.cmbm.com.au 

Just Cleaning 

Ph: 07 3348 6770 

www.justcleaning.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

www.intrust.com.au 

TECHNOLOGICAL 

PRODUCTS & 

SERVICES 

Big Ass Fans 

Ph: 1300 244 277 

www.bigassfans.com.au 

Bytecraft Systems 

Ph: 07 3456 3345 

www.bytecraft.com.au 

First2Click 

Ph: 1300 765 385 

www.unidapsolutions.com.au 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

www.jbhifi.com.au 

Time Target 

Ph: 07 3137 1133 

www.timetarget.com 

QIKID 

Ph: 1300 553 256 

www.qikid.com 

Scantek Solutions 

Ph: 0457 587 519 

www.scantek.com.au 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

www.apeagers.com.au 

Black and White Cabs 

Ph: 07 3860 1800 

www.blackandwhltecabs. 

com.au 

WASTE 

MANAGEMENT 

Bottlecycler 

Ph: 0434 416 540 

www.bottlecycler.com 

PRINTING/ 

GRAPHIC DESIGN 

Easil - Graphic Design 

Ph: 1300 032 745 

www.easil.com 

Platypus 

Ph 07 3352 0300 

www.platypusgraphics.com 


TRADE DIRECTORY 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

COMMERCIAL FITOUTS 

Bars, Clubs, Cafes, Restaurants. 

Specialists in unique and premium 

nationwide commercial fitouts for 

clubs, bars, cafes and restaurants. 

P: 1300 426 637 (1300 HAMMER) 

E: sales@clubbarconcepts.com.au 

www.clubbarconcepts.com.au 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of the 

most dynamic game libraries in the 

market. 

P: 07 3458 9180 

www.sggaming.com/australia 

REFRIGERATION SYSTEMS 

Time to upgrade your beverage and refrigeration systems? 

Call us for expert advice and all your requirements including: 

Quality Beer dispensing equipment | Ice Machines | 

Refrigeration | Custom Solutions for all venue sizes | AS5034 

Compliancing | Sales, Installation, 24/7 Service. 

Phone: 07 3422 0011 www.allsocool.com.au 

CUSTOM BEER FONTS AND ACCESSORIES 

Refrigeration | Glycol Equipment | Beer Gas Equipment 

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7 

Maintenance, Servicing and Repairs. Australia’s largest 

manufacturer, installer and suppler to beer dispensing 

equipment. Proudly Australian Owned and Operated. 

5 Holden Street, Woolloongabba, QLD 4102 

Phone: 07 3421 5200 www.andale.com.au 


PRESTIGE GAMING STOOLS 

Comfort at Play 

Karo Australia Pty Ltd 

P: 02 9980 1431 

E: info@karo.com.au 

www.karo.com.au 

SOMMER & STAFF 

We specialise in all aspects of design 

and construction. Hotels/Motels/ 

Resorts | Pubs & Clubs | Remote 

Area Projects | Refurbishment / 

Restoration/Construction. 

P: 1800 996 400 

www.sommer.com.au 

BIG SCREEN VIDEO 

Leading the big screen revolution. 

Indoor and outdoor LED Screens 

P: 1300 BIG SCREEN 

E: admin@bigscreenvideo.com.au 

www.bigscreenvideo.com.au

FOR ADVERTISIING INFORMATION phone 0401 345 201 or email dave@horseandwater.com.au 

PROUD PLATINUM PARTNERS OF THE QHA. 

FOOD PHOTOGRAPHY 

We do more than create beautiful images of how your food 

looks. We show how your food tastes! 

Specialising in food, venue interiors, hospitality. 

Award-winning service – QHA member discounts. 

P: 0474 111 797 

www.goldcoastfoodphotographer.com 

FACILITY SPECIALISTS 

Brisbane | Gladstone | Gold Coast | Mackay | Sunshine 

Coast | Toowoomba | Townsville | Wide Bay. Hospitality 

cleaning specialist, Hotel refurbishments, Lawns & ground 

maintenance, Property & asset management, High pressure 

cleaning/ non slip solution specialists. 

P: 1800 262 637 

www.cmbm.com.au 

TANKSEC 

Is your current CCTV good enough to convict, terminate or 

defend your name, reputations and Liquor Licence? Upgrade 

your CCTV to HDCVI... Today! 720p/1080p run over your 

existing coax cable. 

P: 07 5564 6331 E: sales@ tanksec.com.au 

www.tanksec.com.au 

GLASS RECYCLING MANAGEMENT 

Save time, space, money, people and the environment 

Reduce bottle noise inside and outside your venue, Improve 

worksplace health and safety, Reduce space needed for 

glass waste bins, Save money on your current waste charges 

Free trial call 1300 306 039 E: info@bottlecycler.com 

www.bottlecycler.com 

INTEGRATED POS SOLUTIONS 

As used by Award Winning Hotels. New Compact 

10” Touch Screens available. 10” & 15” Hotel and Bar 

POS Solutions. 

P: 1300 BIZSTAR 1300 249 782 

E: reg@bizstar.com.au 

www.uniwell4pos.com.au to find out more. 


TRADE DIRECTORY 

DOWNTOWN DOMESTICS 

Too busy to get domestic? 

Window Cleaning | Building Washing 

| Housekeeping | Carpet / Upholstery 

Cleaning | Bond / Spring Cleaning | 

Emergency Cleaning | Pest Control. 

P: 1300 386 963 

www.downtowndomestics.com 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning 

services | Compliant with ISA 9001 

| Quality Assurance | EcoClean 

Certified using environmentally 

products| Free Quotations. 

P: 07 3391 2005 

www.citypropertyservices.co 

TAKE CONTROL OF COLD 24/7 

Coldrooms/Freezers, Refrigeration, 

Wine Rooms, Kit Rooms, Ice 

Machines - 24/7 Service. 

P: 07 3245 5777 

subzeroprojects.com.au 

GAMING MACHINE SPECIALISTS 

Pokie Parts | Used Gaming Machines | Game Conversion Kits 

Gaming Machine Spare Parts | OLGR approved, cleaned, 

tested, ready to install and 100% guaranteed. Save thousands! 

Unit 3/35 Tradelink Road, Hillcrest, QLD 4118 

Phone: 07 3800 1665 Kyle Birks: 0418 765 877 

www.gamingservices.com.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

Phone: 1800 023 953 E: info@moffat.com.au 

Service department: 1800 622 216 


ADVERTISE 

For more informaiton on advertising in QHA REVIEW contact 

David Swan: 0401 345 201, dave@horseandwater.com.au


Superplay 

Play a $4 

Keno 

Super Bet 

All four 

Jackpots 

ADVERTISEMENT 

on one ticket 

For more information 

on Super Bet contact 

your Keno Sales Executive 


Gamble Responsibly 

Think! About your choices 

Call your state based counselling services on 1800 858 858 

www.gamblinghelponline.org.au 

In NSW call Gambling Help 1800 858 858 

www.gamblinghelp.nsw.gov.au 

More 

chances to 

WIN 

keno.com.au

QHA REVIEW April 2017

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