QHA REVIEW April 2017

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FEATURE QHA REVIEW | 22 “WE MIXED A MODERN FEEL IN SOME AREAS WITH AN OLDER STYLE IN OTHERS...” REMARKABLE OUTSIDE AND IN From the location to the decor The Grand View lives up to her name. The members card system employed has also proved extremely popular with every single dollar spent from gaming machines through to bar, restaurant and the offsite bottle shop earning patrons loyalty reward points. As Mike pointed out with the most recent renovations, “We went right through every room: the sports bar, the restaurant, the gaming room, the beer garden, and we also built the new upstairs function room. We mixed a modern feel in some areas with an older style in others, all the while being respectful of the hotel’s history.” It is interesting to note these renovations have come after The Grand View Hotel won Best Renovated Hotel in the 2014 QHA Awards for Excellence. Said Mike with a laugh, “A lot of people think I am mad. “My brother, my partner and I were at loggerheads over this one particular situation with the gaming room. The commonly held belief of the trade is that gaming should be front and centre of your hotel and I have gone a little bit different to that and given them their own area out back. And that’s what controlled my thinking. “I got plans done up by a Brisbane architect to double the gaming room and it was approved by Council and ready to go. But I was flying back from the Sydney to Hobart and I decided it was all wrong so I cancelled it all and started doing what I wanted to do. We have finished up redoing the whole place again. There was something messing with me and I eventually worked out it had to revert back to how the hotel was originally. “We reconfigured the whole hotel to its original state. The reason I did this was to make all of our customers happy. Whereas once they were mixed in together we’ve given each type of customer what they want. The gaming room is now a beautiful room with a casino type feel, the bar has their own section with a view of the jetty and diners can be themselves with a view of the town.” Mike informed us the renovations have taken just over 12 months and they are still to complete the main bar. “I am hoping all will be complete for my mother’s 90th birthday on June 17th. Once all is finalised we will have another crack at the QHA Awards. We are very proud of the awards we have won in the past.” There is no denying The Grand View Hotel truly is remarkable and would not be out of place in any corner of the state, including the big smoke of Brisbane. It is her enduring charm and ambience however that sets her a class above.
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Page 1 and 2: q u e e n s l a n d h o T E L S a s
Page 3 and 4: LET’S BE HONEST, IN THIS WORLD OF
Page 5 and 6: DAMIAN STEELE QHA Industry Engageme
Page 7 and 8: NEWS BEER ENLIGHTENMENT: AUSSIES DI
Page 9 and 10: NEWS A still from the current TVC -
Page 11 and 12: NEWS NEW FACE FOR THE MONTAGUE The
Page 13 and 14: QHA REVIEW | 13
Page 15 and 16: APPROVED NEW NEW NEW NEW Multi Play
Page 17 and 18: FEATURE BOWEN THERAPY WHAT BETTER P
Page 19 and 20: FEATURE “WHAT THE CYCLONE SHOWED
Page 21: FEATURE QHA REVIEW | 21
Page 27 and 28: Michael Sarquis OLGR is also contac
Page 29 and 30: LEGAL MATTERS with Curt Schatz CHAN
Page 31 and 32: FEATURE BUILDING CONFIDENCE A GOOD
Page 35 and 36: INSIGHTS RENOWNED FOR RESERVE THE N
Page 37 and 38: INSIGHTS QHA REVIEW | 37
Page 39 and 40: INSIGHTS QHA REVIEW | 39
Page 41 and 42: ACCOMMODATION UPDATE with Judy Hill
Page 43 and 44: TRAINING AND SAFETY APPROVED MANAGE
Page 45 and 46: with Damian Steele INDUSTRY ENGAGEM
Page 47 and 48: COMPASS MARY’S COMMERCIAL HOTEL D
Page 51 and 52: EMPLOYMENT RELATIONS Full Bench Dec
Page 53 and 54: STAFFING MADE EASY? TRUE...A WAY DO
Page 55 and 56: Q&A IF IN TOWN AT THE TIME MAKE SUR
Page 57 and 58: John Rozentals WINE CHANDON’S CHI
Page 59 and 60: TOP DROP SLEEPING GIANT INDIA PALE
Page 61 and 62: SHOWCASE CLEVER COOKING WITH THE TU
Page 63 and 64: QHA PARTNERS & CORPORATE MEMBERS QH
Page 65 and 66: FOR ADVERTISIING INFORMATION phone

QHA REVIEW April 2017

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