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QHA REVIEW May 2017

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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M A Y 2 0 1 7 e d i t i o n<br />

befitting<br />

the<br />

crown<br />

THE REBIRTH<br />

OF ROMA’S<br />

ROYAL HOTEL<br />

TOUGH GOING:<br />

RUNNING A RESORT ON A TINY<br />

TROPICAL ISLAND<br />

WINNING INSIGHTS:<br />

RYDGES SOUTH BANK AND<br />

THE CAXTON HOTEL<br />

PORT DOUGLAS:<br />

WE VISIT SOME <strong>QHA</strong> MEMBERS<br />

IN PARADISE


THAT’S RIGHT – IT IS TIME FOR<br />

THE <strong>QHA</strong> TO RECOGNISE THE<br />

BEST AND BRIGHTEST IN OUR<br />

INDUSTRY AGAIN IN <strong>2017</strong>.<br />

IT’S AWARDS SEASON!<br />

That’s right – it is time for the <strong>QHA</strong> to recognise the best and brightest in<br />

our industry again in <strong>2017</strong>. All financial members should have received a<br />

copy of the Awards Nomination booklet through our Update Newsletter<br />

so we are looking forward to fielding an enormous number of nominations<br />

again this year.<br />

As most of you will know, the Queensland winners pass through to the<br />

comparable national awards run by the Australian Hotels Association and<br />

Queensland has an enviable reputation as being winners on the AHA stage.<br />

However, it all starts here.<br />

Celebrate your staff, your renovation and innovations or simply your<br />

connection with your community – there are awards for everyone.<br />

Through the generous support of our industry partners, we are offering two<br />

new awards this year. Firstly, a category recognising the very best in suite<br />

apartment hotels has been added to reflect our growing accommodation<br />

member’s efforts.<br />

We have also added a sought after award for the Best Draught Beer. I am<br />

certain we will have no shortage of nominees, opinions and volunteer judges<br />

for this category.<br />

Regardless of who is crowned winners at the Awards Gala on October 4,<br />

this is my favourite event that the <strong>QHA</strong> host. It is the one time a year we can<br />

unashamedly boast of our magnificent industry and how without it thousands<br />

of Queenslanders would not have employment, tourists would have a poorer<br />

experience and community groups would be decimated.<br />

I am looking forward to being blown away again this year.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 03


3 EDITOR’S LETTER<br />

M A Y 2 0 1 7 e d i t i o n<br />

5 CONTRIBUTORS<br />

6 NEWS<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

Associate Editor<br />

Mr Ben Weston<br />

Email: bweston@qha.org.au<br />

President<br />

Mr Tom McGuire<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr John Douglas<br />

Mr Brad Fitzgibbons<br />

Secretary/Treasurer<br />

Mr Tony Condon<br />

Trustees<br />

Mr Will Cordwell<br />

Mr Peter Britain<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

18 LATEST & GREATEST<br />

20 FEATURE:<br />

Roma’s Royal on Ninety-Nine<br />

34 INSIGHTS:<br />

Rydges South Bank<br />

The Caxton Hotel<br />

46 Q&A:<br />

with Green Island Resort’s<br />

General Manager, Sue O’Donnell<br />

48 ACCOMMODATION<br />

50 COMPASS:<br />

Port Douglas<br />

58 TOP DROP<br />

62 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> <strong>REVIEW</strong> is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

64 TRADE DIRECTORY<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

ROSS TIMS<br />

<strong>QHA</strong> Training and<br />

Safety Manager<br />

Ross manages the<br />

development and<br />

delivery of industry<br />

related training courses<br />

and the provision of<br />

workplace health and<br />

safety services to<br />

<strong>QHA</strong> member hotels<br />

and other hospitality<br />

venues.<br />

PAUL ST JOHN-WOOD<br />

Membership Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members<br />

on matters including<br />

tourism legislation,<br />

marketing strategy,<br />

risk management and<br />

airline regulation.<br />

WESLEY DAVEY<br />

<strong>QHA</strong> Senior<br />

Employment<br />

Relations Advisor<br />

Wesley is an HR<br />

practitioner with<br />

diverse experience<br />

advising and assisting<br />

businesses in the<br />

hospitality industry with<br />

employment relations<br />

matters.<br />

THE HON YVETTE D’ATH<br />

Attorney-General and<br />

Minister for Justice<br />

and Minister for<br />

Training and Skills<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

MIKE SARQUIS<br />

Executive Director of<br />

Liquor and Gaming<br />

Regulation<br />

Mike’s responsibilities<br />

include managing the<br />

gaming and liquor<br />

regulatory licensing and<br />

compliance regimes,<br />

and implementing the<br />

responsible gambling<br />

strategy and harm<br />

minimisation programs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

BRENDAN O’FARRELL<br />

Chief Executive<br />

Officer, Intrust Super<br />

Brendan is responsible<br />

for overall management<br />

of the fund and<br />

providing advice to the<br />

board of directors. He<br />

passionately believes<br />

education is critical in<br />

super due to the everchanging<br />

nature of the<br />

industry.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins Lawyers<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises<br />

pub, club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

JEREMY WICHT<br />

Director Hanrick<br />

Curran Chartered<br />

Accountants<br />

Jeremy is a business<br />

advisory director. His<br />

background includes a<br />

stint at ALH as group<br />

analyst performing<br />

detailed business<br />

analysis, budgeting<br />

and capex, and profit<br />

optimisation.<br />

JOHN ROZENTALS<br />

Wine Writer<br />

John Rozentals is a<br />

freelance writer who<br />

has penned travel, food<br />

and wine articles for<br />

a range of Australian<br />

newspapers and<br />

websites including our<br />

very own <strong>QHA</strong> Review.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 05


NEWS<br />

GRAND CENTRAL HOTEL WEARS 1000 POPPIES<br />

FOR ANZAC DAY<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 06<br />

An impressive display of over a thousand pinwheel<br />

poppies along the entire façade of Brisbane’s Grand<br />

Central Hotel caught the attention of passers-by in the<br />

days following ANZAC Day.<br />

The large scale public art installation was created<br />

by architect and artist Suzanne Bosanquet with the<br />

assistance of Kristin Devitt Public Relations as part<br />

of 101st ANZAC Day Memorial Service celebrations.<br />

Hundreds of school children from around the city<br />

inscribed messages of peace and respect on the<br />

poppies.<br />

“The pinwheel poppy and the idea of the messages<br />

blowing into the air directly communicates and<br />

engages children with the concept of ANZAC Day,”<br />

Suzanne said. “It’s important to continue the legacy<br />

of ANZAC Day but we do need to make it relevant to<br />

our children who have become disconnected with its<br />

origins.”<br />

Grand Central Hotel venue manager Natalie Lehman<br />

said the hotel commissioned the installation as a<br />

way of celebrating its connection to ANZAC Square<br />

across the road – the centre of Brisbane’s ANZAC Day<br />

services.<br />

“On the day we get a lot of servicemen coming in here.<br />

All the Diggers loved it,” she said.<br />

Built in 1901, The Grand Central Hotel’s age, proximity<br />

and architectural style intrinsically link it to ANZAC Day.<br />

It’s a living reminder of a grand age of glamorous rail<br />

travel as it was formerly the refreshments rooms of<br />

Brisbane’s Central Railway Station.


NEWS<br />

GAMBLING FUND FOR DISASTER RECOVERY<br />

In a Media Release circulated on 12 April, The<br />

Attorney-General and Minister for Justice Yvette D’Ath<br />

stated she will ask the Gambling Community Benefit<br />

Fund to give disaster recovery projects priority.<br />

“We want to provide extra help for not-for-profit<br />

organisations in areas affected by Tropical Cyclone<br />

Debbie and recent flooding,” Mrs D’Ath said.<br />

“We’d be lost without the work and compassion of our<br />

not-for-profits across Queensland, particularly so in the<br />

wake of recent weather events.<br />

“They truly embody the Queensland spirit of helping<br />

mates in times of trouble, and we want to give them as<br />

much support and assistance as we can.<br />

Mrs D’Ath said that $53 million would be allocated<br />

over the next 12 months in four separate GCBF<br />

rounds.<br />

THE GAMBLING COMMUNITY<br />

BENEFIT FUND IS A STATE-WIDE<br />

GOVERNMENT FUNDING PROGRAM<br />

WHICH COLLECTS REVENUE<br />

GENERATED BY GAMBLING AND<br />

CHANNELS IT INTO NOT-FOR-PROFIT<br />

ORGANISATIONS.<br />

In response to the state government’s request for the<br />

Gambling Community Benefit Fund to give disaster<br />

recover projects priority, Bernie Hogan, <strong>QHA</strong> Chief<br />

Executive stated,<br />

“THE QUEENSLAND HOTELS<br />

ASSOCIATION IS DELIGHTED<br />

THAT THE FUNDS OUR MEMBERS<br />

CONTRIBUTE TO THE GAMBLING<br />

COMMUNITY BENEFIT FUND ARE<br />

BEING DIRECTED TO THOSE MOST<br />

EFFECTED BY CYCLONE DEBBIE.<br />

OUR PUBLICANS ACROSS THE STATE<br />

ARE AN INTEGRAL PART OF THEIR<br />

COMMUNITIES, AND THEY WILL<br />

TRULY BE ENCOURAGED TO SEE THE<br />

LEVIES SENT TO THOSE PARTS OF THE<br />

STATE THAT MOST NEED IT.”<br />

For more information visit www.justice.qld.gov.au/<br />

grants.<br />

Those groups can apply for grants of up to $35,000<br />

(inclusive of GST) on a quarterly basis.<br />

Applications might cover: repairs to local sports clubs,<br />

resurfacing sporting grounds, replacing damaged<br />

carpets, computers, vehicles; and repairing fences and<br />

roofs or items which might not be covered by insurance.<br />

“Each year, about $53 million is directly returned to<br />

groups and clubs to develop and implement a range<br />

of projects which benefit their local communities,”<br />

Mrs D’Ath said.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 07


NEWS<br />

REGULATION REQUIRED FOR<br />

QUASI-HOTELS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 08<br />

FLOOD RELIEF, GOOD KARMA<br />

Sunshine Coast Hotels Pty Ltd, owners of<br />

the Bellvista Tavern, Brightwater Hotel and<br />

Parklands Tavern recently teamed up with<br />

Stone & Wood Brewing Company to raise<br />

funds for those victims affected<br />

by the recent devastating flood event caused<br />

by Cyclone Debbie.<br />

A Karma Keg was put on at all 3 venues with<br />

all proceeds of every schooner of Stone &<br />

Wood Pacific Ale purchased over the Easter<br />

long weekend going to<br />

the Scenic Rim Council Flood Relief.<br />

Scott Armstrong, Managing Director of<br />

the locally owned and operated Sunshine<br />

Coast Hotels Pty Ltd said “we wanted to<br />

help those people who had been affected<br />

and we thought teaming up with Stone &<br />

Wood Brewing Company was a great way of<br />

achieving that”.<br />

Just over $2,500 was raised for those<br />

affected by flooding in the Scenic Rim. Further<br />

south, Stone & Wood managed to raise a<br />

further $17,000 for those affected in the<br />

Northern Rivers region.<br />

The AHA Victoria recently told a hearing convened<br />

by the Environment and Planning Committee that<br />

government intervention was required to discourage<br />

apartment buildings from becoming quasi-hotels. AHA<br />

Victoria Chief Executive Paddy O’Sullivan stated, “It is<br />

jeopardising our regulated space.”<br />

His concerns centred around consumer protection<br />

in unregulated facilities, namely in relation to liquor<br />

licensing, food and fire safety, public liability insurance<br />

and taxation.<br />

“Bad behaviour in hotels can be dealt with on the<br />

spot.” As he pointed out however, liquor and EPA laws<br />

don’t apply in the unregulated accommodation space<br />

occupied by the likes of Airbnb and Stayz, “The lines<br />

are blurred and it requires clarification.”<br />

Similar concern has been expressed by Australia’s<br />

peak accommodation representative body, Tourism<br />

Accommodation Australia (TAA). More on this in our<br />

ACCOMMODATION section on page 48.<br />

BARRIER REEF UP FOR SALE<br />

Historic Cairns CBD pub, the Barrier Reef Hotel is on<br />

the market. Built in 1926 the heritage-listed, traditionalstyle<br />

watering hole features a modern gaming room<br />

with 35 machines, TAB, public bar, restaurant and 18<br />

accommodation rooms all on 530 sqm of freehold<br />

land. Opposite the Reef Hotel Casino and Trinity Wharf<br />

Cruise Ship Terminal, this freehold going concern has<br />

been listed at $4.7 million.


NEWS<br />

QUEENSLANDER - 12 FOOTY CLUBS THANKED ON CANS<br />

With State of Origin <strong>2017</strong> soon upon us, XXXX<br />

has launched a quirky promo to celebrate a 27-<br />

year partnership with Queensland Rugby League<br />

and the Maroons.<br />

The legendary brewer has featured 12 of the<br />

state’s footy clubs on 45 million limited edition<br />

cans and bottles of product with the first letter of<br />

each club spelling out the ultimate Origin battle<br />

cry – QUEENSLANDER!<br />

Consumers can collect all 12 cans or bottle caps<br />

with XXXX’s limited edition packs with each case<br />

containing a minimum of four specially marked<br />

cans.<br />

XXXX marketing manager Richard Knight said<br />

with Origin being a special time of year it was<br />

important to pay homage to some of the local<br />

clubs and senior teams that have provided so<br />

many of the state’s rep players over the years.<br />

“It’s these local Queensland footy clubs who’ve<br />

taught the legends of the game how to be<br />

great and we thought it fitting to recognise their<br />

support,” he said.<br />

“We may have featured 12 clubs this year, but we<br />

reckon these special cans and bottles represent<br />

all footy clubs, volunteers and supporters right<br />

across the state who week in, week out get<br />

behind local footy.”<br />

The 12 clubs featured include the Quilpie<br />

Magpies, University Saints – JCU, Eastern<br />

Suburbs Magpies, Emu Park Emus, Noosa<br />

Pirates, Souths Mackay Sharks, Logan Brothers,<br />

Atherton Roosters, Normanton Stingers, Dalby<br />

Diehards, Eidsvold Eagles and Roma Cities<br />

Gladiators.<br />

Matt Mead from the Logan Brothers said he was<br />

proud to be part of the club and humbled to be<br />

recognised on the XXXX limited edition.<br />

“We’ll be making sure we put away a few of our<br />

very own cans at the clubhouse and might even<br />

enjoy one or two at Origin,” he said.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 09


NEWS<br />

ANOTHER SUNSHINE COAST<br />

CRAFT BREWERY OPENS<br />

There must be something in the water. The number of<br />

small breweries on the Sunshine Coast has climbed<br />

yet again with the recent opening of the Sunshine<br />

Brewery in Fishermans Road, Maroochydore (right<br />

near the Beachbeat Surfboards factory, for lovers of<br />

both watersports of sorts).<br />

It has been founded by locals Daryle Cook and Craig<br />

Dunsdon who are reportedly keen home brewers<br />

who decided to take the next step – a six hectolitre<br />

professional brewhouse with several fermenters and a<br />

taproom.<br />

Sunshine Brewery joins the likes of Ten Toes Brewery<br />

in Alexandra Headland, Sunshine Coast Brewery in<br />

Kunda Park, Moffat Beach Brewing Co. right opposite<br />

Moffat Beach, Your Mates Brewing Co. now based<br />

in The Basement, Nambour along with hinterland<br />

breweries, Brouhaha in Maleny, Macleod Brewing<br />

Company in Bald Knob and Montville Wild Rocket<br />

Micro Brewery. We’re getting thirsty just thinking of<br />

them all. Indeed you can visit and even go behind the<br />

scenes of these purveyors of liquid gold with regular<br />

tours now run by Sunshine Coast Craft Beer Tours.<br />

www.sunshinecoastcraftbeertours.com.au<br />

TOOWOOMBA’S GLADSTONE HOTEL<br />

TO BE TRANSFORMED<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 10<br />

Businessman Kenneth Wagner has<br />

announced his plans to transform the<br />

Gladstone Hotel into a four-and-ahalf-star,<br />

100-room short-stay hotel.<br />

The young entrepreneur’s latest<br />

acquisition follows on from the<br />

success of his development The<br />

Office on Duggan Street.<br />

Together with his business partner,<br />

Michael Hay, they transformed the twostory<br />

building into a modern destination<br />

that was then sold to the Worldwide Hospitality<br />

Group. It set a new benchmark in the city’s thriving<br />

café dining scene.<br />

Mr Wagner anticipated lodging plans for<br />

the Gladstone Hotel’s redevelopment<br />

with the Toowoomba Regional Council<br />

in coming weeks with the view to<br />

construction ideally starting mid-year.<br />

The Gladstone Hotel’s redevelopment<br />

forms part of more than five projects<br />

that will transform Toowoomba’s CBD<br />

including the $500 million QIC Grand<br />

Central build, the $10 million restoration<br />

of the Burk and Wills Hotel and the former<br />

Westpac building.


NEWS<br />

HO,HO, HO... WHAT<br />

A BOTTLE OF RUM<br />

Master Distillers’ Collection Solera<br />

is sweeping all aside to be hailed<br />

as one of the best rums in the<br />

world. Only launched in October<br />

last year, Bundaberg’s newest premium dark rum was<br />

awarded both the Best Dark Rum in the World at the<br />

London World Drinks Awards and a Gold Medal at the<br />

prestigious San Francisco World Spirits Competition<br />

in April. Bottles 4-1500 have already sold out online.<br />

Don’t fret though, bottles 1500 and above will be on<br />

sale at The Spirit of Bundaberg Festival in October.<br />

RM00206AD<br />

OUT AND ABOUT<br />

The <strong>2017</strong> Hong Kong Sevens was the 42nd edition of<br />

the Hong Kong Sevens tournament, and the seventh<br />

tournament of the 2016–17 World Rugby Sevens<br />

Series. The tournament was played on 7–9 April at<br />

Hong Kong Stadium in Hong Kong.<br />

Fiji won the series with a blistering display against<br />

South Africa in the final downing the Blitzboks 22-0. It<br />

was Fiji’s third Hong Kong Sevens title in a row.<br />

Australia finished third beating the USA 26-19.<br />

Many <strong>QHA</strong> members were attendance and a few had<br />

the chance to meet rugby royalty. Pictured here: Matt<br />

McGuire (McGuire’s Hotels), Andrew Mehrtens (New<br />

Zealand International), Cathy Mancuso (CCM Travel),<br />

Craig Harley (IGT), Ben Golling (England International)<br />

and Gordon D’Arcy (Irish International).


NEWS<br />

AWARDS FOR EXCELLENCE NOMINATIONS OPEN.<br />

NEW CATEGORIES, NEW OPPORTUNITIES.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 12<br />

Nominations for the <strong>2017</strong> <strong>QHA</strong> Awards for Excellence have now opened and members have until 30 June to highlight<br />

the achievements of their venues and people on a state and, possibly later, a national scale.<br />

For the industry’s part, the <strong>QHA</strong> Awards for Excellence mark an opportunity to showcase the best of the best that all<br />

Queensland’s hotels have to offer – from character bush pubs to boutique accommodation venues.<br />

To reflect the evolving nature of our industry, we’ve included two new categories this year: Best Draught Beer and Best<br />

Suite/Apartment Hotel.<br />

<strong>QHA</strong> judges will personally visit every nominated hotel that is a finalist in the awards. Many award categories will see the<br />

winner automatically entered as a finalist in the AHA National Awards, giving the Queensland winner the opportunity to<br />

be crowned as a national leader in their field.<br />

<strong>QHA</strong> Chief Executive Bernie Hogan encourages members from all over the state to apply and make a nomination.<br />

“The awards are a unique opportunity to achieve public recognition for excellence in service, presentation and practices<br />

within the industry,” he said.<br />

HOW TO NOMINATE<br />

By now <strong>QHA</strong> members should have received a copy of the <strong>QHA</strong> Awards for Excellence Entrant Information<br />

Categories & Criteria with the fortnightly <strong>QHA</strong> Update newsletter. The booklet contains all you need to know and<br />

nomination forms. It’s also available at www.qha.org.au/Membership/<strong>QHA</strong> Events.


NEWS<br />

HOTELIERS RAISE OVER<br />

$30,000 FOR VETERANS<br />

AND THEIR FAMILIES<br />

A recent <strong>QHA</strong> and Aristocrat charity lunch at The<br />

Paddington Tavern raised $30,240 for Legacy.<br />

Over 160 guests wined, dined, networked, bought raffles<br />

and bid for quality auction items that included sporting and<br />

military memorabilia and two Diamond License gaming<br />

conversions including the outstanding Dragon Link.<br />

Guests were also entertained by MC Darren Curtis,<br />

the Australian Army Brisbane Band and comedy<br />

ventriloquist Darren Carr.<br />

Legacy fundraising manager Ben Cox said the funds<br />

raised will go towards a youth development and<br />

engagement program that includes a family retreat and<br />

summer development camp.<br />

“Our retreats aim to provide vital bonding time for<br />

families as well as supporting the important emotional<br />

development of the family unit. Our camps aim to help<br />

children overcome their grief, develop their resilience<br />

and also let them enjoy being kids.”<br />

DM2<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 13


NEWS<br />

SUPPORT AUSTRALIA’S VITAL AEROMEDICAL<br />

SERVICE - THE <strong>QHA</strong> ROYAL FLYING DOCTORS<br />

CHARITY LUNCH<br />

Using the latest in aviation, medical and communications technology, the Royal Flying Doctor Service works to provide<br />

emergency medical and primary health care services to anyone who lives, works or travels in rural and remote Australia.<br />

With a waiting room of 7.13 million square kilometres, the not-for-profit RFDS provides 24-hour aeromedical emergency<br />

services that can reach anywhere, no matter how remote, within hours.<br />

The <strong>QHA</strong> is proud to team up with IGT and the RFDS on 13 June to do our bit to help keep the Flying Doctor Service<br />

flying with an event that will include auctions, raffles, a two-course lunch, quality beverage package and entertainment.<br />

WHEN<br />

Tuesday, 13 June, 12pm-3pm<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 14<br />

WHERE<br />

The Caxton Hotel, Brisbane, $125 per person, tables of 10 available<br />

TICKETS<br />

$125 per person, inc GST, on sale now at www.qha.org.au/<strong>QHA</strong> Shop


RM00220AB


NEWS<br />

SAVE THE DATE<br />

You won’t want to miss what is possibly one of the<br />

most eagerly anticipated days on the <strong>QHA</strong> events<br />

calendar. The Aristocrat & <strong>QHA</strong> Race Day is a perfect<br />

day for passionate punters, and a chance to catch up<br />

with industry friends and associates. Simply put, it is<br />

unmissable. The day includes entry to the exclusive<br />

trackside marquee, first class hospitality including<br />

cocktail-style lunch and quality beverages throughout<br />

the afternoon.<br />

WHEN<br />

Wednesday 19 July, 12.30pm<br />

WHERE<br />

The Birdcage, Eagle Farm Racecourse<br />

230 Lancaster Rd, Ascot<br />

TICKETS<br />

$99 per person, inc GST<br />

ND00430AA<br />

You can buy tickets at the <strong>QHA</strong> Shop www.qha.org.au<br />

or contact Kelly-Anne Mott at the <strong>QHA</strong>:<br />

Phone 07 3221 6999 or email kmott@qha.org.au


EVENTS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 17<br />

RM00190AD


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<strong>QHA</strong> <strong>REVIEW</strong> | 18<br />

WOODEN YOU LOVE IT!<br />

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ASPRING JEDI?<br />

With the impending release of Star Wars VIII in<br />

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always going to come out with some new merchandise.<br />

You now have a choice of cool new steins to choose<br />

from, depending on which side of the force you sit.


ND00412AC<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 19


FEATURE<br />

BEFITTING THE CROWN<br />

THE ROYAL HOTEL IN ROMA HAS BEEN REBORN<br />

INTRODUCING AN ENTIRELY NEW DIMENSION<br />

TO THE LOCAL HOTEL SCENE.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 20<br />

The Royal Hotel sure has history having been burnt to<br />

the ground not once but four times. In July last year it<br />

was reborn as the Royal on Ninety-Nine, a state-of-the<br />

art, super chic building that cleverly blends modern<br />

and heritage architecture. We spoke with Bruce<br />

Garvie, third generation Roma local about his family’s<br />

latest venture. But first, a little on the hotel’s somewhat<br />

chequered past.<br />

Reportedly built around 1870 the then pine building<br />

was first destroyed by fire in 1871. It was later built as<br />

a two-story building described by press at the time as<br />

“one of the most ornamental and comfortable wooden<br />

buildings in Queensland.” Alas this structure burnt to<br />

the ground in 1915. In December 1916, the wooden<br />

building was replaced by a two-story brick structure<br />

but was again completely destroyed by fire a year later.<br />

A wooden two-story building was then constructed<br />

where it stood proud on McDowall Street until it too<br />

was claimed by fire in November 2014. Bruce picks up<br />

the story.<br />

“I am a third generation Garvie from Roma and my<br />

kids are fourth generation obviously. We have always<br />

been in the building game as well as owning a local<br />

hardware store for 30 years. We have also been<br />

involved in motels and restaurants through the years.<br />

With a couple of partners we own The Explorers Inn<br />

in Roma. We built, developed and operate that. It has<br />

a 400-seat function centre and a 200-seat restaurant<br />

along with 89 motel rooms.<br />

“Before that we had one in Emerald with some<br />

partners and before that we actually built 3 cinemas<br />

would you believe – one in Roma, one in Emerald and<br />

another Moranbah, all of which had coffee shops.<br />

So, we have a bit of a background in the food and<br />

beverage side but it is certainly different to a pub.<br />

We have always been out there having a bit of a go<br />

I guess.”


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 22<br />

Royal Hotel in 1931 Royal Hotel on fire, 1915


FEATURE<br />

Over the years the Garvie family bought many of<br />

the shops near where the Royal Hotel once stood,<br />

redeveloping and then leasing them out along with a<br />

clothing business they still operate. Constantly driving<br />

past the vacant block prompted them to address this<br />

“scar on the main street of town”.<br />

“Following the fire the site was cleared and nothing<br />

had happened to it. The guy who owned it rang us and<br />

we had a bit of a discussion and subsequently bought<br />

the land and went to it. We turned the first sod of soil<br />

on it on the 11 th January last year and we opened on<br />

the 15 th July.”<br />

Royal on Ninety-Nine became a family project of which<br />

the Garvies are immensely proud, along with the fact it<br />

was near completely built by locals.<br />

“We worked on it, myself and my two boys. We<br />

actually worked on it the whole time and ran the job<br />

with subbies and tradies from the area. We always<br />

wanted to use all locals. 80% of the job was built by<br />

locals. It just shows you what you can do in the bush.<br />

“Sometimes people think it is always better with<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 23


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 24<br />

people from east of Roma when really the skills are<br />

all here. We built it and now we operate it, which has<br />

been a big learning curve. We are having a bit of fun<br />

and have made sure we have all worked behind the<br />

bars and behind the scenes, cleaned the toilets and<br />

all those sorts of things so we actually know how to<br />

operate the pub properly.”<br />

There is no denying the Garvies have created<br />

something truly outstanding. The design of the hotel is<br />

unlike anything else in town.<br />

“We wanted to build something that was iconic for<br />

Roma. Something that will still be there when we<br />

are long gone and this one won’t burn down like the<br />

previous ones. We are the sort of people who like to<br />

build good things and build them well. Our aim was to<br />

make sure it still had some of the old feel about it but<br />

still appear quite modern.”<br />

“The other hotels in town are more in keeping with the<br />

old style and there is plenty of room for that. We aimed<br />

to deliver something different. I don’t think we have<br />

taken anything away from them. We have just added<br />

another dimension.”<br />

Four different architects were interviewed to design the<br />

building before the family selected one they felt they<br />

could best work with.<br />

“DM2 (DM2 Architecture) were great. I knew in my<br />

mind what I wanted and what we needed, but I didn’t<br />

have the background to put the whiz bang into it. I<br />

wanted someone who could understand where I was<br />

coming from. I didn’t want to have someone we were<br />

butting heads with and that was never the case.”<br />

WE WANTED TO BUILD SOMETHING<br />

THAT WAS ICONIC FOR ROMA.<br />

SOMETHING THAT WILL STILL BE<br />

THERE WHEN WE ARE LONG GONE<br />

AND THIS ONE WON’T BURN DOWN<br />

LIKE THE PREVIOUS ONES.


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 25


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 26<br />

Royal on Ninety-Nine features 4 well-appointed bars,<br />

including Roma’s only rooftop bar, a games room with<br />

an extensive range of poker machines, Ubet and Keno<br />

facilities, a bistro, coffee shop and a security monitored<br />

Kids Club ensuring the hotel appeals to all segments<br />

of the community.<br />

“One thing we realised early in the design stage was,<br />

to build what we wanted to build we had to make<br />

all segments work otherwise it wouldn’t be a viable<br />

proposition. You have to have all those things and<br />

once you have invested the sort of money we have<br />

invested, you have to have all those things firing.<br />

“Thankfully the support from the community has<br />

been outstanding. The hotel has been extremely well<br />

received. Somebody said to me it was like leaving<br />

Roma coming to our place. Like I said before, there<br />

was always this view that you had to travel east to<br />

have a good time and it’s not the case.<br />

“We also hope our approach may drive a bit more<br />

potential for some of the other businesses in town to<br />

get on board; prove to them if you do things well you<br />

can really make it work.”<br />

The hotel’s attractive dining areas coupled with a focus<br />

on good quality food at a reasonable price have been<br />

particularly successful in attracting families.<br />

“I suppose we are realistic and recognise it is very<br />

hard to take a particular direction with food when you<br />

are doing big volumes like we are. Our focus is on the<br />

family and I feel that is where hotels have changed to a<br />

degree. You have to be able to attract families so they<br />

feel comfortable. Hence, we have the games room for<br />

the kids. On the food side it is important your meals are<br />

affordable so the whole family can come and enjoy it. We<br />

have tried to put those two things together – good quality,<br />

affordable meals. Alfresco dining has really added to it as<br />

well. We can open the whole place up so it has that real<br />

airy feel. It is really a family hotel from that perspective.”<br />

Reading reviews from adoring locals and visitors alike,<br />

Royal on Ninety-Nine appears to have hit the mark<br />

with its unique approach to a modern-day country<br />

hotel. It is testament to the age-old idiom, ‘You get<br />

out what you put in.’ Bruce summed up his family’s<br />

approach to this redevelopment perfectly:<br />

“It is a family project we have really enjoyed working on<br />

together and we are immensely proud of it. We don’t<br />

build something to make a quid out of them overnight<br />

and be gone. We take a long-term view. We are here<br />

for the long haul.”


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 27<br />

RM00230AB


FINANCE<br />

with Jeremy Wicht<br />

HOTEL BUDGET CONSIDERATIONS FOR <strong>2017</strong>/2018<br />

It’s that time of year again when we book time with the<br />

accountant to plan for our financial year-end and start<br />

thinking about the budget for the year ahead. For the<br />

south east corner of the state, most hotels have had<br />

a good run over the last year, but quite a few of the<br />

regional areas are still finding it tough going as they<br />

re-adjust after the mining boom.<br />

The headwinds of change are likely to continue for<br />

the next 12 months with a lot of interest focussed on<br />

the impact of government policy in the United States<br />

under the Trump administration: most notably the<br />

impact on international monetary markets and rising<br />

interest rates.<br />

At Hanrick Curran we have considered the key<br />

changes we see coming up that are likely to have an<br />

impact on our hospitality clients and summarised them<br />

as follows :<br />

THE FEDERAL GOVERNMENT IS<br />

PROMISING SOME TAX RELIEF<br />

FOR BUSINESSES WITH TURNOVER<br />

UP TO $50 MILLION IN<br />

THE UPCOMING BUDGET.<br />

to budget on some savings coming through for the<br />

next financial year.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 28<br />

1. Interest rates: The latest rate increases by the<br />

major banks (out of step with the RBA) indicate<br />

the days of low interest rates are nearing an end.<br />

Consensus on the economic outlook suggest we<br />

will continue to see rates regularly increase through<br />

to 2020, though the timing of these increases<br />

differs amongst the experts. We believe it would<br />

be prudent to factor in a couple of increases in<br />

your budget to ensure you have adequate margin<br />

to cover the increased expense when it occurs.<br />

It would also be beneficial to lock in some of the<br />

facilities where you can to insulate against any rate<br />

increases.<br />

2. Wage rates: The recent Fair Work Commission<br />

decision to decrease penalty rates on Sundays<br />

and public holidays is welcome relief for the hotel<br />

industry, however recent protestations by the<br />

federal opposition parties and unions indicate that<br />

it still mightn’t be a bankable deal. It’s unfortunate<br />

Australia still has the second highest hospitality<br />

wage rates in the world and for many operators<br />

wages present the biggest overhead cost in<br />

running our hotels. We may not have seen the<br />

end of the debate; but hopefully the Fair Work<br />

Commission decision will stand and we will be able<br />

3. Energy costs: The cost of energy and recent<br />

media around the debacle in South Australia<br />

certainly reinforces the dilemma all hotels are<br />

facing. Our energy costs are increasing faster than<br />

a “lizard drinking”. We had a client recently advise<br />

that his costs went up 45% when he renewed his<br />

electricity contract a few months ago. Until we get<br />

resolution on the national energy market framework<br />

and intervention by the federal government, hotels<br />

will need to factor into their budgets continuing<br />

over-and-above increases. If you have a longer<br />

term supply agreement that is up for renewal in<br />

the next 12 months, then brace yourself for a big<br />

increase: shop around if you can, but don’t expect<br />

a reduction. Consider too the option of obtaining<br />

subsidised solar power installations to augment the<br />

cost and look to install energy efficient appliances<br />

wherever possible.<br />

4. Customer spend: Hoteliers in regional<br />

mining centres have already felt the impact<br />

that a downturn can have on our customers’<br />

discretionary spending. The outlook for the next<br />

12 months is a bit hazy and largely dependent on<br />

the impact of interest rate increases on household<br />

mortgages combined with uneasiness around<br />

when the residential housing bubble will burst.


FINANCE<br />

When household budgets get squeezed and<br />

sentiment turns south, customers spend less on<br />

discretionary items such as meals at the pub,<br />

gambling and holidays. If your hotel is based in<br />

a suburban area that is likely to suffer mortgage<br />

stress from increased interest rates, then it would<br />

be wise to factor into your budget a contingency<br />

for a possible sales decline. If you’re fortunate<br />

enough to have a hotel in a major tourist area, then<br />

this might work in your favour as most pundits are<br />

calling an increased number of tourists coming to<br />

Australia on the back of a lower exchange rate and<br />

also the Commonwealth Games to the Gold Coast<br />

early next year.<br />

5. Income Tax: The federal government is promising<br />

some tax relief for businesses with turnover up to<br />

$50 million in the upcoming budget. This would<br />

be a bonus to the majority of our clients. But as<br />

we know, what is “promised” by government<br />

and what is actually “delivered” are two entirely<br />

different things. It’s too early to budget for a saving<br />

here, but it might come in handy as a bonus if the<br />

government can get it through.<br />

APPROVED<br />

MANAGER’S<br />

LICENCE<br />

RESPONSIBLE MANAGEMENT<br />

OF LICENSED VENUES<br />

TRAINING<br />

“HONESTLY THE BEST TRAINING<br />

SESSION! FUN AND LIGHT-HEARTED<br />

WHILE BEING VERY INFORMATIVE AND<br />

KNOWLEDGEABLE. THANKS, <strong>QHA</strong>.”<br />

OTHER COURSES OFFERED:<br />

Online RSA/RSG Training<br />

Gaming Nominee Training<br />

Employment Relations Training<br />

Employment Relations Webinar<br />

A few of our clients have been looking at buying or<br />

selling hotels this year and pondering the outlook<br />

as they strategise their portfolio over the next year.<br />

Recent sales in New South Wales and metropolitan<br />

Queensland indicate there is still strong demand<br />

for well located venues with diversified and proven<br />

income streams. However, regional Queensland hotel<br />

prices are still subdued and are unlikely to see an<br />

improvement until the base earnings start to show<br />

a steady increase: this can represent some good<br />

buying opportunities for the patient investor. Ultimately<br />

the future earnings growth will drive the underlying<br />

increase in value of the hotel.<br />

Hanrick Curran are specialist advisers to the hospitality<br />

industry and have been supporting independent hotel<br />

owners for over 30 years. If we can be of assistance<br />

in supporting your decision making to improve the<br />

performance of your venue please contact Hanrick<br />

Curran Chartered Accountants on 07 3218 3900.<br />

Responsible Management of Licensed Venues<br />

Training is a mandatory training requirement<br />

for those applying for a liquor licence, and<br />

applicants for an Approved Manager’s Licence.<br />

Training is offered face to face at regional<br />

centres throughout Queensland.<br />

For more information please contact the<br />

<strong>QHA</strong> Training Centre<br />

Ph: 07 3221 6999 Fax: 07 3221 6649<br />

Email: training@qha.org.au<br />

Web: www.qha.org.au


INDUSTRY ENGAGEMENT<br />

with Damian Steele<br />

WHY ARE ENERGY PRICES SO HIGH? WHAT CAN I DO?<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 30<br />

ELECTRICITY AND NATURAL GAS HAS ALMOST<br />

RECEIVED MEDIA COVERAGE SATURATION RECENTLY.<br />

UNFORTUNATELY FOR HOTELS (AND INDEED<br />

EVERYONE) WE WILL EXPERIENCE EXPENSIVE AND<br />

INCREASED PRICING FOR ENERGY AND THERE IS NO<br />

PRICE RELIEF TIPPED IN THE NEAR FUTURE.<br />

Recent analysis by <strong>QHA</strong> Corporate Partner Trans<br />

Tasman Energy Group (TTEG) has shown increases of<br />

28 per cent in a large pub in QLD, and a 20 per cent<br />

increase for a small pub. These increases could go as<br />

high as 50 per cent. The reasons for price changes are<br />

complex but put simply:<br />

• The supply structure is changing from cheap<br />

reliable base load coal generators to intermittent<br />

renewables (wind and solar). 10 Coal generators<br />

have closed since 2012.<br />

• The impact of Gladstone LNG plants using a<br />

significant amount of electricity and taking some of<br />

the east coast gas supply, increasing the local cost<br />

of natural gas.<br />

• NSW and Victorian governments have stopped gas<br />

exploration and development.<br />

• Hazelwood (20 per cent of Victoria’s market)<br />

closed, having a significant effect on electricity<br />

prices throughout the national electricity market<br />

(NEM), including in Queensland.<br />

Further, as we witnessed recently in South Australia,<br />

energy security is threatened as intermittent<br />

renewables increase their share of generation in a<br />

system designed for large base load (i.e. coal) power<br />

stations. Where there is uncertainty in a market, risks<br />

for the participants increase and higher prices are a<br />

natural consequence.<br />

Nationally, we are all looking at governments for<br />

polices to enable the transfer of generation from<br />

fossil fuels to renewables, in a secure and affordable<br />

process.<br />

WHAT CAN I DO?<br />

Despite the price being set by the “market” there are<br />

several key actions you can take to minimise your<br />

operating cost, including:<br />

• Review the costs on your current bill as you may<br />

simply be on an inappropriate tariff or be paying<br />

too much for a service. Note: This service is<br />

provided by TTEG at no cost to <strong>QHA</strong> members.<br />

• Monitor and manage your consumption as the<br />

cheapest energy is that which you do not use.<br />

• Carefully consider your next contract. When to go<br />

to market? How long should the contract be for?<br />

Should I contract my 2019 and 2020 prices now?<br />

Recognising the impact on operating costs, most<br />

businesses engage expertise to assist in these<br />

processes. TTEG undertakes bulk tenders for <strong>QHA</strong><br />

members.<br />

If any <strong>QHA</strong> member has any concerns regarding<br />

contracts and managing energy costs, contact us and<br />

we can refer you to TTEG for a no-cost assessment.<br />

NATIONALLY, WE ARE ALL LOOKING<br />

AT GOVERNMENTS FOR POLICES<br />

TO ENABLE THE TRANSFER OF<br />

GENERATION FROM FOSSIL FUELS<br />

TO RENEWABLES, IN A SECURE AND<br />

AFFORDABLE PROCESS.


<strong>QHA</strong> <strong>REVIEW</strong> | 31<br />

ND00402AA


STAFFING<br />

MADE EASY?<br />

IT’S TRUE...<br />

A WAY DOES EXIST, AND<br />

WE ARE HERE TO HELP.<br />

Designed with busy hoteliers in mind, the <strong>QHA</strong> HR Manual helps you organise every<br />

challenge of managing a team of staff. The manual includes comprehensive human resources<br />

policies and helpful templates for everything from job descriptions, appointment letters,<br />

discipline and termination letters, policy and procedure templates, timesheets,<br />

employer and employee forms and much, much more.<br />

The recently revised edition<br />

is available through the online<br />

<strong>QHA</strong> Shop at www.qha.org.au.<br />

$365 for members.<br />

$765 for non-members.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 32<br />

“WE PURCHASE EVERY EDITION AS THE AUTOMATIC<br />

UPDATES DURING AN EDITION LIFE ARE INVALUABLE.<br />

WE WOULD NOT BE WITHOUT IT!”<br />

Michael and Shelley Porter from Porters Plainland Hotel


Wesley Davey<br />

EMPLOYMENT RELATIONS<br />

PAYMENT FOR WORKPLACE TRAINING<br />

We often get asked whether an employee should<br />

be paid for attending or participating in training.<br />

This article looks at where payment is required for<br />

workplace training.<br />

ON THE JOB OR EXTERNAL TRAINING<br />

Our advice is that if the training is part of the<br />

employee’s work and is undertaken at the direction of<br />

the employer (i.e. it’s compulsory) then it’s work and<br />

payment of wages is required. This extends to staff<br />

meetings, if compulsory then a staff meeting is work.<br />

If you require an employee to complete external<br />

training such as the Responsible Management of<br />

Licensed Venues (RMLV) course that is required for<br />

approved managers, then that’s compulsory training<br />

as is any follow-up training needed to maintain the<br />

qualification while it’s still necessary for the job.<br />

ONLINE TRAINING<br />

Online training isn’t any different, if it’s compulsory<br />

then it’s work. This was highlighted by a proactive<br />

compliance deed the Fair Work Ombudsman signed<br />

with Chemist Warehouse after it had back payed<br />

more than $3.5 million to 6000 employees for nonpayment<br />

for compulsory online training that employees<br />

participated in outside of working hours.<br />

INDUCTIONS<br />

THERE IS A DIFFERENCE BETWEEN<br />

COMPULSORY AND GENUINE<br />

OPTIONAL TRAINING SUCH AS<br />

A PERSONAL DEVELOPMENT<br />

OPPORTUNITY.<br />

opportunity. For it to be genuine optional training it<br />

must be clear that it’s non-compulsory, that it’s not<br />

work, that there won’t be payment of wages and<br />

that employees that attend won’t be treated more<br />

favourably than those that don’t.<br />

TRIALS<br />

Trial periods also cause some confusion for employers.<br />

A legitimate test of a skill necessary for a role such as<br />

a chef performing knife skills isn’t work provided that<br />

it’s limited and doesn’t contribute to the business. An<br />

employee simply performing the job that they will, or<br />

have been engaged to perform is work and can’t be<br />

treated as an unpaid trial.<br />

If an induction occurs once an employee has<br />

commenced employment then that’s work. Preemployment<br />

inductions (i.e. reviewing and signing of<br />

policies) such as those that can be conducted online<br />

should take place prior to the employment relationship<br />

commencing to avoid being considered work. In some<br />

circumstances it may be worthwhile making any offers<br />

of employment contingent on that pre-employment<br />

induction being completed.<br />

OPTIONAL TRAINING<br />

There is a difference between compulsory and genuine<br />

optional training such as a personal development<br />

EMPLOYEE ENTITLEMENTS<br />

Employers also need to be mindful that any<br />

compulsory training should be treated as if the<br />

employee was at the workplace performing their<br />

normal duties. This means being mindful of the<br />

applicable industrial instrument such as the Hospitality<br />

Industry (General) Award 2010 or an enterprise<br />

agreement and any minimum shift requirements.<br />

FURTHER INFORMATION<br />

Contact the <strong>QHA</strong> Employment Relations Department<br />

on 07 3221 6999 or at er@qha.org.au.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 33


<strong>QHA</strong> <strong>REVIEW</strong> | 34<br />

INSIGHTS


INSIGHTS<br />

WINNING TRIFECTA<br />

LAST YEAR RYDGES SOUTH BANK HOTEL ENJOYED<br />

THE RARE DISTINCTION OF WINNING THREE <strong>QHA</strong><br />

AWARDS FOR EXCELLENCE. WHAT WAS IT THE<br />

JUDGES COULDN’T RESIST?<br />

Twenty-one years ago Rydges South Bank was the<br />

first hotel to lay bricks and mortar in a part of the city<br />

that would later bloom into the internationally acclaimed<br />

green living space on the left bank of the Brisbane River<br />

as it approaches the city’s CBD.<br />

Since then the hotel has developed apace with its<br />

dynamic location to become a standard-bearer of<br />

excellence in a truly vibrant sector of the city.<br />

CHALLENGING REDEVELOPMENT<br />

Under the direction of general manager Callum<br />

Kennedy, the hotel completed one of the country’s<br />

largest all-room redesign and refurbishments. The<br />

$15M make-over of its 304 rooms bookended a $30M<br />

investment over the past three years to create stunning<br />

new spaces in the hotel. The biggest challenge, says<br />

Callum, was remaining operational throughout the<br />

redevelopment period.<br />

“Delivering a superior hotel experience every day<br />

of every week during a redevelopment of this size<br />

and scope takes an incredible level of planning and<br />

management by the design and construction team,”<br />

Callum says. “That’s not to mention an unparalleled<br />

commitment from every single staff member across<br />

all departments.”<br />

The resulting upgrade was well worth the wait. All 304<br />

rooms were redesigned and refurbished, including 64<br />

suites. Three different configurations of suites are now<br />

available, all featuring separate bedroom and living<br />

areas, king beds, styled furniture and 55” LCD TVs.<br />

Redesign of all the bathrooms and ensuites maximises<br />

space with clean lines and walk-in showers, making a<br />

huge difference in the use of space and sense of size.<br />

The rooms were brightened up with an unassuming<br />

colour palette of luxe tobacco and burgundy and careful<br />

attention was paid to bedding with luxurious elements<br />

and king coil beds installed throughout.<br />

It was in the realm of technology however where the<br />

most innovative aspects of the redevelopment were<br />

made. “The hotel is now home to a $1M technology<br />

upgrade which features the Orion Energy Management<br />

system,” Callum says. “This allows guests the fastest<br />

access and most up-to-date connectivity without<br />

sacrificing personal service – no technology will<br />

ever take the place of a warm welcome by a real<br />

concierge.”<br />

One of the more advanced technology features was the<br />

installation of a system where guests who bring their<br />

own mobile devices can stream their own media to inroom<br />

TVs wirelessly. “This gives guests a seamless ‘plug<br />

and play’ solution with no need for third party apps.”<br />

The scale of the Rydges South Bank’s redevelopment,<br />

its savvy refurbishment and the extent of its technology<br />

upgrade all impressed the judges of the <strong>QHA</strong> 2016<br />

Awards for Excellence who honoured the venue with the<br />

award for Best Redeveloped Accommodation Hotel.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 35


INSIGHTS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 36<br />

SUPERIOR ACCOMMODATION<br />

The hotel’s second <strong>QHA</strong> 2016 Award for Excellence,<br />

for Best Superior Accommodation, was in turn a<br />

reflection of how the redevelopment had contributed to<br />

the quality of the venue’s offering overall. Judges were<br />

impressed by the increased sense of space in all the<br />

rooms boasting 180 degree views “with all the features<br />

to make you feel like a star”. They also remarked<br />

how the quality of the rooms was supported by other<br />

aspects of the hotel including award-winning bars and<br />

restaurants, conference rooms, a private board room<br />

and a “panoramic” swimming pool.<br />

Callum Kennedy says the total three-year investment<br />

in redevelopment was testament to the hotel’s<br />

commitment to remaining at the epicentre of Brisbane’s<br />

leisure and corporate visitor market.<br />

“Put simply, Rydges South Bank boasts the very<br />

best location for a hotel in Brisbane. We’re fortunate<br />

to be located right in the middle of the city’s arts and<br />

entertainment precinct among such centres as the<br />

Gallery of Modern Art, the Queensland Performing Arts<br />

Complex and the Brisbane Convention and Exhibition<br />

Centre. While also just a bridge-walk away from the<br />

CBD, we stand truly at the heart of the new Brisbane.”<br />

MASTERLY MARKETING<br />

Rydges South Bank invested carefully in a marketing<br />

program for the redevelopment. A strategy involving<br />

the creation of targeted and effective messaging,<br />

packages, experiences and events ensured revenue


INSIGHTS<br />

and attendance targets were always exceeded.<br />

Highlights of the strategy included a full communications<br />

and familiarisation program with industry partners and<br />

the introduction of new packages to showcase the new<br />

rooms. The hotel also made great efforts to promote<br />

its redevelopment at key trade and industry shows<br />

throughout 2016.<br />

“To create the most beautiful bedrooms is one thing,”<br />

says Callum, “to fill them is another.”<br />

In awarding the hotel its third <strong>QHA</strong> 2016 Award for<br />

Excellence, this time for Best Marketed Hotel with 100+<br />

Employees, the judges noted that all facets of marketing<br />

were utilised – from investing in quality photographic<br />

imagery to the intensity of its social media presence and<br />

the arrangement of third party endorsements.<br />

AT A GLANCE<br />

• The Rydges South Bank Hotel’s three-year,<br />

$30M redevelopment included a $15M redesign<br />

and refurbishment of all 304 rooms and a $1M<br />

technology upgrade.<br />

• The hotel won three <strong>QHA</strong> 2016 Awards for<br />

Excellence: Best Redeveloped Accommodation<br />

Hotel, Best Superior Accommodation and Best<br />

Marketed Hotel - 100+ Employees.<br />

• Despite extensive redevelopment the hotel was still<br />

able to maintain an annual average occupancy of<br />

68% - even during periods in which only a third of<br />

the rooms were available.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 37


INSIGHTS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 38<br />

BRAISING<br />

THE STEAKS<br />

WHETHER YOU’RE A LOVER OF GOOD FOOD,<br />

GOOD RUGBY OR JUST PLAIN OLD GOOD TIMES,<br />

THE CAXTON HOTEL’S CHAR GRILL & TERRACE BAR<br />

RESTAURANT IS SOMETHING OF A CHAMELEON<br />

ABLE TO ADAPT UNIQUELY TO ANY DINING EVENT<br />

OR FUNCTION.THROW AN AWARD-WINNING FOOD<br />

OFFERING INTO THE MIX AND YOU’VE GOT<br />

A HANDS-DOWN WINNER.<br />

With 130 years of history in Brisbane, The Caxton<br />

Hotel has established itself as an icon and leading<br />

inner-city hotel. Owned and operated by the Farquhar<br />

family for over 20 years, The Caxton is a multifaceted<br />

venue that features a number of different operations<br />

including bar, nightclub, gaming, café, bottleshop,<br />

functions, pub TAB and restaurant. The latter of these<br />

integral concepts, The Caxton Char Grill Restaurant &<br />

Terrace Bar, is receiving notable acknowledgement as<br />

one of Brisbane’s finest hotel dining experiences with a<br />

proud reputation for the finest export quality steak and<br />

Queensland’s freshest seafood.<br />

The restaurant’s formal accolades make for an<br />

impressive resumé. In addition to taking out Best<br />

Restaurant (Hotels) at the <strong>QHA</strong> Awards for Excellence<br />

in 2008, 2010 and 2016, the Char Grill Restaurant &<br />

Terrace Bar was a finalist in the same category at the<br />

Australian Hotels Association Awards for Excellence in<br />

2011. Also in that year the restaurant was presented<br />

with the Entertainment Gold Award, in which it was<br />

also a finalist in 2012 and 2013. And as definitive proof<br />

of the restaurant’s popularity, adoring fans voted it<br />

“Queensland’s Best Pub/Bistro” in the Lifestyle Food


INSIGHTS<br />

Channel’s I Love Food Awards in 2012 and the popular<br />

award for “Favourite Steak Queensland” in 2014.<br />

Owner Steve Farquhar believes having set award<br />

winning standards, the challenge for the restaurant is<br />

not simply to maintain but to improve and progress.<br />

“Restaurants are a fluid business and change is required<br />

to keep everything fresh,” he says. “Not only must<br />

the food in the Char Grill & Terrace Bar be original in<br />

concept and flavour, it must also be financially viable<br />

with respect to gross profit margins.”<br />

The restaurant’s “Two for Tuesday” and “Monday night<br />

mate’s rates” promotions continue to be an enormous<br />

success and regularly attract 300 diners. Steve says<br />

the introduction of new specials for the remaining nights<br />

of the week has improved patron numbers due to the<br />

sheer value for money.<br />

“All deals are genuine, don’t compromise on quality<br />

or quantity, come with full table service and add value<br />

to the consumer’s experience whilst dining in the<br />

restaurant.”<br />

One special that has become synonymous with The<br />

Caxton, and is one of Brisbane’s best lunch time<br />

specials, is the $16.90 Jumbo Point of Rump. It’s<br />

cooked to your liking and served with an Idaho potato<br />

or chips and salad. This special is offered seven days<br />

between 12 – 3pm and has seen day time trade almost<br />

double.<br />

While an increasing number of musical and sporting<br />

fixtures just a box-kick away at Suncorp Stadium has<br />

seen a marked increase in business, Steve believes the<br />

quality and consistency of the food service is the main<br />

driver.<br />

“The Char Grill is a significant component of the overall<br />

profitability of the hotel.”<br />

The menu is altered to mirror seasonal changes<br />

and incorporate new innovative flavours, however, a<br />

selection of steak and oyster dishes always remain<br />

on the menu, with minor changes to garnishes and<br />

compliments modified to suit the season.<br />

“One thing the Char Grill team has always remembered<br />

is that we are a hotel restaurant,” Steve says. “This, by<br />

no means, suggests that we can set lower standards,<br />

indeed we strive for excellence. What it does mean is<br />

that we cannot abuse our situation.”<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 39


INSIGHTS<br />

The Char Grill Restaurant & Terrace Bar embodies the<br />

best of both worlds: diners can enjoy Queensland’s<br />

climate in the outdoor patio area while mushroom<br />

heaters keep everyone warm in the cooler months, and<br />

full air-conditioning in the main dining room holds the<br />

stifling humidity at bay in high summer.<br />

All degrees of ambiance can be catered for with lighting<br />

and music effortlessly adjusted. The earthy tones and<br />

minimalist nature of the décor provides patrons with<br />

not only a relaxing and comfortable experience, but<br />

indeed, a projected level of sophistication to rival any of<br />

Brisbane’s leading restaurants.<br />

AT A GLANCE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 40<br />

• The menu caters to all discerning tastes and includes<br />

fresh seafood, export quality steak, lamb and poultry<br />

dishes. Special dietary requirements are catered for<br />

with a vegetarian daily special and gluten free options<br />

available.<br />

• The kitchen team comprises of Head Chef Aaron<br />

Newby, Sous Chef Jamus Maoate and several<br />

qualified chefs, cooks and apprentices.<br />

• With the slogan “Our reputation is at steak”, the Char<br />

Grill & Terrace Bar’s marketing effort spans traditional<br />

and online advertising avenues. Its mass email<br />

database boasts over 5000 subscribers.


ND00435AA<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 41<br />

ND00349AA<br />

ND00349AA


SUPERANNUATION<br />

with Brendan O’Farrell<br />

A CHANCE TO MAKE EXTRA CONTRIBUTIONS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 42<br />

Once again, we’re fast approaching the end of the<br />

financial year. I’m sure everyone is starting to get<br />

busy with the stresses associated with tax time.<br />

This year there are some changes being made to<br />

superannuation that people should be aware of. While<br />

<strong>QHA</strong> members will be busying themselves with tax<br />

preparation, Intrust Super will be ensuring members<br />

are informed of the upcoming superannuation reforms.<br />

These new rules will be in effect from 1 July <strong>2017</strong>.<br />

One of the major changes is the reduction of the<br />

current contribution caps. If you had plans to<br />

contribute more money into your super in the years<br />

leading up to your retirement, your plans will need to<br />

be brought forward.<br />

REDUCTION OF THE AFTER-TAX<br />

CONTRIBUTION CAPS<br />

The current after-tax contribution cap is $180,000 per<br />

year. After 1 July, this cap will be reduced to $100,000.<br />

If you have any assets you plan to sell, you will have<br />

more opportunity to contribute this money to your<br />

super before 1 July <strong>2017</strong>. Depending on how much<br />

after-tax money you have paid into super in previous<br />

years, you may be able to use the bring-forward rule<br />

and contribute $540,000. After 1 July <strong>2017</strong>, you will<br />

only be able to contribute $300,000 using the bringforward<br />

provisions.<br />

Additionally, if your super balance is above or<br />

approaching $1.6 million, this financial year could be<br />

your last opportunity to make an after-tax contribution<br />

to your super. After 1 July <strong>2017</strong>, you will only be able<br />

to make after-tax contributions if your super balance is<br />

less than $1.6 million.<br />

REDUCTION OF THE BEFORE-TAX<br />

CONTRIBUTION CAPS<br />

The before-tax contribution cap is also being reduced.<br />

Right now, you can contribute $30,000 to your super<br />

before tax (or $35,000 if you were aged 49 as of 1 July<br />

2016). After 1 July <strong>2017</strong>, before-tax contributions will<br />

be capped at $25,000. If you have any surplus cash<br />

flow, it might be worth making a few extra before-tax<br />

contributions before the cap is reduced.<br />

If your annual before-tax contributions are currently<br />

above $25,000, these contributions will need to be<br />

adjusted before the end of the next financial year. If<br />

you contribute more than $25,000 in the <strong>2017</strong>/18<br />

financial year, you could be liable for penalties.<br />

EFFECT ON TRANSITION<br />

TO RETIREMENT STRATEGIES<br />

The run-on effect of the reduced before-tax caps<br />

is a change to the Transition to Retirement (TTR)<br />

scheme. Many of our members are using a TTR and<br />

salary-sacrifice strategy to give their super a boost.<br />

The strategy works by salary-sacrificing a significant<br />

portion of your income into your TTR account, and<br />

drawing down on your pension balance to ensure you<br />

receive the same take-home pay.<br />

The reduction of the before-tax caps will limit this<br />

strategy. Members simply won’t be able to salarysacrifice<br />

as much of their income as they are now.<br />

If you have already started a TTR pension, it could<br />

be worth talking to a financial adviser. In addition to<br />

the reduction of before-tax caps, the benefit of taxfree<br />

investment earnings on TTR pensions is being<br />

removed. These changes could make a significant<br />

difference to your current strategy, and your plans<br />

might need to be adjusted.<br />

ADDITIONAL SUPER CHANGES<br />

Of course, contribution caps and the TTR<br />

pension aren’t the only things changing with the<br />

superannuation reforms. A $1.6 million transfer<br />

balance cap is being introduced for balances held in<br />

superannuation pension accounts. Individuals with a<br />

total income of $250,000 or above, will be charged<br />

30 per cent tax on before-tax contributions, an<br />

increase from 15 per cent. A tax deduction is being<br />

made available to all individuals who make a personal<br />

contribution to their account. And the eligibility rules<br />

for the low-income spouse contribution tax offset are<br />

being extended, making access to the offset more<br />

widely available.


SUPERANNUATION<br />

WE CAN HELP!<br />

If you have any questions about the upcoming<br />

superannuation reforms, or about boosting your super<br />

before the rules change, don’t hesitate to give us a<br />

call. Our financial planning arm, Intrust360°, can help<br />

you adjust your retirement plans and understand<br />

the new rules. Our financial advisers will be able to<br />

restructure your strategy, and tell you exactly how<br />

the reforms could affect you and your super. Call<br />

Intrust360° on 132 467 to book an appointment!<br />

The information contained in this document is of a general nature only,<br />

and does not take into account your individual situation, objectives<br />

and needs. You should consider the appropriateness of the general<br />

information having regard to your own situation before making any<br />

investment decision. A Product Disclosure Statement is available at<br />

www.intrust.com.au or call us on 132 467 for a copy.<br />

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />

USI: HPP0100AU | RSE Registration No: R1004397<br />

Financial planning is provided by IS Financial Planning Pty Ltd ABN<br />

64 143 707 439 trading as Intrust360° is a wholly owned subsidiary<br />

of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a<br />

corporate authorised representative of Adviser Network Pty Ltd | ABN<br />

25056310 699 | AFSL 232729 | Corporate Authorised Representative<br />

Number 379207.<br />

ARISTOCRAT<br />

& <strong>QHA</strong><br />

RACE DAY<br />

JOIN US<br />

FOR A THRILLING DAY OF LIVE RACING<br />

AT THE ARISTOCRAT & <strong>QHA</strong> RACE DAY<br />

WEDNESDAY 19 JULY <strong>2017</strong> • 12.30PM<br />

THE BIRDCAGE • EAGLE FARM RACECOURSE<br />

Bookings can be made online at <strong>QHA</strong> Shop<br />

at www.qha.org.au<br />

Enquiries to: Kelly-Anne Mott at Queensland<br />

Hotels Association Call 07 3221 6999<br />

or email kmott@qha.org.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 43


TRAINING AND SAFETY with Ross Tims<br />

Wikimedia Commons<br />

STORMY WEATHER<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 44<br />

Recently we were discussing fire prevention strategies<br />

to mitigate the higher than average risk this poses<br />

to older hotels in Queensland. In the wake of the<br />

devastation caused by Cyclone Debbie, it’s timely to<br />

talk about disaster management especially electrical<br />

safety in the event of a cyclone, storm or floods.<br />

There are things you can do before, during and after<br />

a storm or flood to remain electrically safe. The key to<br />

this is to prepare for all contingencies whether you’re<br />

trading through this event or not. Make sure your<br />

electrical safety switches are working, if you have them.<br />

Electrically operated equipment situated outside, such<br />

as TVs in the garden bar, should be unplugged and/<br />

or removed if need be. Switch off and unplug electrical<br />

equipment if practicable to avoid any power surge<br />

damage. Also, shut down any solar PV system if you<br />

have one using the safe isolation procedure.<br />

Following these simple basic tips can keep you and<br />

your property safe:<br />

• Activate your emergency plan and stay tuned to<br />

your local radio station for updates.<br />

• Move stock, vehicles, outdoor equipment, garbage<br />

and chemicals to higher ground.<br />

• Plan which indoor items you will raise or empty if<br />

water threatens your premises.<br />

• If you’ve lost power, turn off your power points and<br />

unplug electrical equipment.<br />

• Sandbag indoor drains to prevent sewage backflow.<br />

• Turn off your power, gas and water supply if you are<br />

inundated.<br />

It’s important to safely clean-up after a storm. Continue<br />

to listen to your local radio station for further warnings<br />

and advice. Obviously, stay away from the vicinity of<br />

any fallen powerlines and report any that have been<br />

damaged. Stay clear of electrical signs that may<br />

have come down, street lights, electrical cables, foil<br />

insulation or other conductive material that may be<br />

lying around your property.<br />

If your premises’ connecting line has been damaged<br />

by a storm or flood, you may need verification tests on<br />

your switchboard, wiring, equipment and appliances<br />

to be carried out prior to reconnection to ensure<br />

the electrical circuits are still sound. Don’t touch<br />

a damaged electrical circuit board. Always use a<br />

licensed electrical contractor to check your electrical<br />

system. Have a licensed electrical contractor check<br />

and/or repair water-affected electrical items such as<br />

refrigeration units or air conditioning compressors.<br />

Connect your generator to your premises’ electrical<br />

wiring using a generator change-over switch and<br />

appropriate socket. Don’t connect your generator<br />

using a power point on a power circuit or any<br />

other connection point. This can cause dangerous<br />

“back-feeding”. Ensure all leads used to connect<br />

your generator are in good working order and run it<br />

outdoors or in a well-ventilated area.<br />

The storm season might be coming to an end but<br />

it’s always advisable to be prepared for the next one,<br />

whenever that may occur.


Curt Schatz<br />

LEGAL MATTERS<br />

WHEN WILL YOUR PUB NEED A RAMP?<br />

A risk-assessed management plan, or RAMP,<br />

is a document that describes a liquor licensee’s<br />

management practices and procedures at their<br />

licensed pub. The purpose of a RAMP is to outline a<br />

licensee’s management practices and policies in order<br />

to minimise harm caused by alcohol abuse and misuse<br />

at their pub.<br />

A RAMP must specifically deal with the principal<br />

activity that will be conducted at the pub, the<br />

maximum hours of operation, details of the responsible<br />

service of alcohol, participation in the local liquor<br />

accord (if applicable), security, the provision of food,<br />

staff training and minimising the impact of amplified/<br />

outdoor entertainment on the surrounding locality.<br />

While not all pubs will currently have a RAMP, all<br />

licensees are required to provide a RAMP when<br />

applying for:<br />

• a new liquor licence;<br />

• approval for extended trading hours;<br />

• a permanent variation of their licence;<br />

• a permanent change in licensed area for the pub;<br />

• transfer of an existing liquor licence;<br />

• restricted liquor permits; and<br />

• car park approval.<br />

A RAMP must be unique to each pub and each<br />

licensee’s operations. Accordingly, when transferring<br />

an existing liquor licence, for example as part of the<br />

purchase of a pub, a new RAMP must be provided by<br />

the proposed licensee.<br />

A RAMP does not have to be provided where the<br />

application relates to ‘low-risk premises’, or an<br />

off-premises licence for gift basket businesses or<br />

florists. Low-risk premises must have the following<br />

characteristics:<br />

• The principal activity is the provision of meals or<br />

prepared food (i.e. a restaurant or café);<br />

• No approved extended trading hours beyond<br />

midnight;<br />

• No adult entertainment permit; and<br />

• Not located in a restricted area (i.e. local<br />

communities with alcohol restrictions).<br />

A RAMP MUST BE UNIQUE TO<br />

EACH PUB AND EACH LICENSEE’S<br />

OPERATIONS. ACCORDINGLY,<br />

WHEN TRANSFERRING AN EXISTING<br />

LIQUOR LICENCE, FOR EXAMPLE AS<br />

PART OF THE PURCHASE OF A PUB,<br />

A NEW RAMP MUST BE PROVIDED<br />

BY THE PROPOSED LICENSEE.<br />

Once lodged with an application, the RAMP will<br />

be approved by the Commissioner for Liquor and<br />

Gaming. Following approval, any changes to a RAMP<br />

must be lodged with the OLGR and approved prior<br />

to taking effect. Failure to advise the OLGR of any<br />

changes to a RAMP can result in penalties.<br />

The approved RAMP must be kept at the premises<br />

and must be available for inspection upon request.<br />

Staff and security working at the premises must be<br />

aware of the RAMP and comply with all policies and<br />

procedures outlined in the RAMP.<br />

Does your pub have a RAMP? Is your RAMP up to<br />

date? If not, we can assist you in preparing a new<br />

RAMP for your pub or amending your current RAMP to<br />

meet OLGR requirements.<br />

If you have any queries on any of this, please do not<br />

hesitate to call me at Mullins Lawyers on my direct line,<br />

07 3224 0230.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 45


Q & A<br />

THE PRACTICALITIES OF PARADISE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 46<br />

RUNNING A RESORT ON A TINY TROPICAL ISLAND<br />

BY THE GREAT BARRIER REEF MIGHT JUST BE ONE<br />

OF THOSE DREAM JOBS. GREEN ISLAND RESORT<br />

GENERAL MANAGER SUE O’DONNELL TALKED TO<br />

<strong>QHA</strong> <strong>REVIEW</strong> ABOUT THE UNIQUE CHALLENGES OF<br />

OPERATING OFF THE MAINLAND AND THE PLACE OF<br />

ECOTOURISM IN OUR INDUSTRY.<br />

Sue, what brought you to the Green Island<br />

Resort?<br />

I have been in the hospitality industry for 12 years<br />

after a change of direction with the demise of Ansett<br />

Airlines. After a chance meeting in a local pub with<br />

an old friend in Cairns, I was asked to apply as the<br />

HR co-ordinator at Green Island Resort. Having been<br />

successful in securing the role, Green Island Resort<br />

became my home. I became mother, nurse and<br />

counsel to the 35 other live-on staff, which to this day<br />

is still part of the role I thoroughly enjoy. After being<br />

HR co-ordinator I became rooms divisions manager<br />

before being appointed general manager in 2011. I am<br />

proudly the third female general manager in the resort’s<br />

22-year history.<br />

What’s the best thing about managing a resort in<br />

such a spectacular setting?<br />

My role is a truly rewarding experience. No one day<br />

is ever the same and we are privileged to live and<br />

work in such a unique and special part of the world.<br />

From sharing a once-in-a-lifetime event, a total solar<br />

eclipse in 2012, to our first sighting of the famed<br />

white humpback whale, Migaloo, just off the island,<br />

to witnessing turtles hatching and scrambling all over<br />

each other to reach the sea. I have watched Mother<br />

Nature unleash herself with cyclones and weather<br />

events changing the shape of the island and marvelled<br />

at how quickly our environment bounces back. I love<br />

meeting our many guests from all over the world who<br />

come here to enjoy the Great Barrier Reef and the<br />

rainforest setting and return for more.<br />

What are the challenges of running a venue on an<br />

offshore island?<br />

While Cairns is just 27 km away across the Coral<br />

Sea, in many ways it is a world away. Due to our<br />

remoteness, we face many challenges. Green<br />

Island Resort needs to be self-sufficient as we<br />

cannot rely on the mainland for power, water and<br />

waste management. Our supplies are received via a<br />

weekly barge service from Cairns. As we operate a<br />

powerhouse, chiller plant, desalination and tertiary


Q & A<br />

Sue O’Donnell<br />

regulated and need to work closely with other island<br />

stakeholders. These include the Great Barrier Reef<br />

Marine Park Authority (GBRMPA), Queensland Parks<br />

and Wildlife Service (QPWS) and the island’s traditional<br />

owners, the Guru-Gulu Gungandji people.<br />

sewage treatment plant, we need to have a skilled<br />

engineering team on site 24/7 to keep everything<br />

running smoothly.<br />

How does your team assist in meeting these<br />

challenges?<br />

All areas of our team from engineering to<br />

housekeeping and food and beverage, need to be<br />

highly organised. For example if we have a large beach<br />

dinner function, we need to be super prepared to<br />

ensure all equipment is ordered and delivered to the<br />

Island in a timely manner bearing in mind we only have<br />

a weekly barge. We do not have the luxury of popping<br />

down to the shop if we have missed something. We<br />

must also be prepared for any emergency, including<br />

a medical incident and as such, all senior staff are<br />

trained to Medical Technician level and we are in<br />

contact with the Royal Flying Doctor Service in the<br />

event they are required.<br />

The resort prides itself on being one of the<br />

world’s most eco-sensitive tourist operations.<br />

How important is this?<br />

It’s extremely important and it is a delicate balance to<br />

work harmoniously with our environment. As a resort<br />

on a 6000 year old coral cay within a National Park<br />

in the Great Barrier Reef Marine Park, we are highly<br />

What environmentally sustainable practices has<br />

the resort developed?<br />

Environmental sustainability is critical to everything<br />

we do, essentially we are island caretakers. We<br />

pride ourselves in providing not only a beautiful<br />

resort in a unique location, but also educational<br />

opportunities for our guests to appreciate this<br />

magical environment. The resort construction itself<br />

is a benchmark in sustainability. As an example, the<br />

roofs have no gutters or rainfall collecting devices,<br />

which is in order to preserve the island’s freshwater<br />

for vegetation. Instead, we produce drinking water<br />

through the desalination plant and treated water from<br />

the sewage treatment plant is used for toilet flushing,<br />

fire management and the air conditioning plant. All<br />

waste is removed from the Island and we are strong<br />

advocates for recycling.<br />

Do you think demand for ecotourism will<br />

continue to grow in Tropical North Queensland?<br />

Absolutely yes. Green Island Resort has achieved the<br />

highest level of Ecotourism accreditation in Australia,<br />

which we have proudly held since 2001. We continue<br />

to see a growth in travellers who are seeking naturebased<br />

experiences and there is also a heightened<br />

awareness of the need to protect this remarkable<br />

environment. Tropical North Queensland and Green<br />

Island Resort are able to showcase the beauty of the<br />

Great Barrier Reef and tropical rainforests within this<br />

iconic dual World Heritage listed environment. Many<br />

of our guests come here to swim with the turtles,<br />

stingrays, parrotfish and the multitude of exotic tropical<br />

fish that call Green Island home.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 47


ACCOMMODATION<br />

VISITOR LEVY<br />

NOT AN OPTION<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 48<br />

In Judy Hill’s Accommodation Update in the April<br />

edition of the <strong>QHA</strong> Review we raised the issue of<br />

structural reform and funding within the Queensland<br />

tourism industry. We reported the Queensland Tourism<br />

Industry Council (QITC) had been working with<br />

KPMG to evaluate structural and funding models that<br />

have been employed successfully around the world.<br />

Their research was to be coupled with an extensive<br />

consultation workshop facilitation process entailing<br />

ten forums across the state to seek industry feedback<br />

before advocating a said proposal to the government.<br />

One such model proposed in these forums introduced<br />

the concept of a new state tourism entity. What raised<br />

our concern with this said proposal however was that<br />

in addition to government funding a new visitor levy<br />

would be introduced to augment this funding. It was<br />

our opinion we should resist the imposition of another<br />

tax on accommodation providers in Queensland in<br />

order to fund services that should be a standard<br />

government activity. Thankfully the overwhelming<br />

sentiment to come out of these forums agreed with<br />

our stance.<br />

A recent broadcast message from Shane O’Reilly<br />

the QITC Chair on the 26th April stated, “I feel it is<br />

important to communicate that one of the strong<br />

messages that we have heard from the majority of our<br />

members across the state is that a visitor levy is not an<br />

acceptable option for the Queensland tourism industry.<br />

We have made it very clear from the beginning that we<br />

will not advocate for any change that does not have<br />

industry support. Given this clear feedback, the visitor<br />

levy presented in the KPMG business case will not be<br />

taken any further by QTIC.”<br />

We are pleased the collective voice of our industry<br />

has been heard and that focus will now shift towards<br />

the key themes raised in these forums around the<br />

challenges of the current industry structure and how in<br />

turn we can more effectively work together to create<br />

the most competitive industry structure.<br />

Feedback from the forums has now been compiled<br />

by forum facilitator, Mark Olsen, and has been passed<br />

on to the consultative committee for consideration<br />

and discussion. A draft set of recommendations will<br />

be proposed and presented forthwith to the QITC<br />

Board by June of this year. As always, we will keep<br />

our members informed of the outcome of these<br />

discussions.<br />

JETSTAR’S PARTNERING<br />

WITH UNREGULATED<br />

ACCOMMODATION OPERATORS<br />

DISAPPOINTS<br />

Australia’s peak accommodation representative<br />

body, Tourism Accommodation Australia<br />

(TAA), expressed disappointment that Jetstar<br />

had entered into a partnership agreement<br />

with unregulated short-term accommodation<br />

provider, Airbnb.<br />

“Hotels, motels and serviced accommodation<br />

operators have been great supporters of Jetstar<br />

since it launched in Australia and we actively<br />

partner with them in providing holiday packages<br />

as well as accommodation for their crews, so<br />

it is disappointing that they would sign with<br />

an unregulated short-term accommodation<br />

operator such as Airbnb,” said TAA CEO, Carol<br />

Giuseppi.<br />

“While we have no issues with genuine<br />

‘sharing’, the sector has become increasingly<br />

dominated by commercial operators with<br />

multiple properties that involve no sharing.<br />

They contribute little to taxes or jobs, and<br />

bypass many health, safety and development<br />

regulations.<br />

“That’s why so many cities around the world<br />

are moving towards greater regulation of<br />

accommodation listings with Airbnb. In many<br />

states up to one third of these listings are<br />

operating in the commercial space without<br />

meeting the same regulatory requirements that<br />

hotels, motels and serviced apartments have<br />

to meet.”


Judy Hill ACCOMMODATION UPDATE<br />

THE END OF A STAR<br />

Star Ratings Australia has announced it will retire the<br />

Star Ratings Australia brand and cease to operate the<br />

Star Ratings Australia scheme on 30 June <strong>2017</strong>.<br />

The “star” symbols were a licensed trademark<br />

and could only be used by properties that had<br />

been licensed to use them with their shareholder,<br />

Australian Motoring Services – a wholly owned<br />

subsidiary of the Australian Auto Clubs. They were<br />

the symbol for accommodation standards and have<br />

held a long history as Australia’s only independent<br />

accommodation rating system. The Star Ratings<br />

scheme enjoyed a long and distinguished heritage with<br />

the Australian Auto Clubs, dating back to the 1950s<br />

when the clubs first started assessing accommodation<br />

on behalf of their members consisting of six distinct<br />

accommodation categories: hotels, motels, serviced<br />

apartments, hosted accommodation, caravan-holiday<br />

parks and self-catering properties.<br />

They were used in more than 70 countries worldwide<br />

and reflected the cleanliness, quality and condition<br />

of guest facilities which was determined by more<br />

than 200 criteria that had been ranked by Australian<br />

travellers according to what’s important to them<br />

and considered a valuable and respected program<br />

that ensured travellers knew they were getting the<br />

accommodation they expected when they booked.<br />

Star Ratings’ problem was a mark of quality, i.e. if<br />

a property had a one-star rating, that property had<br />

met the standards expected of the quality one-star<br />

property as was the case at the other end of the<br />

spectrum if a property had a five-star rating, it had met<br />

the standards expected of a quality five-star property.<br />

The accommodation scheme holds a long and<br />

distinguished history as Australia’s only independent<br />

accommodation rating system. In a digital world where<br />

consumers can provide online reviews, and with more<br />

accommodation providers choosing to self-rate, the<br />

Star Ratings scheme has found its independent review<br />

model increasingly unsustainable.<br />

Official star ratings did take the onus of truth away<br />

from managers and property owners, replacing it<br />

with a strict, logical process of assessment and<br />

ongoing review that standardised the industry in a way<br />

consumers could understand. Everyone knows what<br />

a five-star hotel looks like: correction, everyone thinks<br />

they know what a five-star hotel looks like. And that<br />

is essentially the point industry-makers have wrestled<br />

with over the years and no doubt part of the reason<br />

behind the end of star ratings - the general population<br />

feels their own judgement is accurate enough, and are<br />

not completely trusting of self-rating managers to be<br />

realistic about their pride-and-joy properties.<br />

Star Ratings Australia want to assure you that they will<br />

continue to fulfil their obligations for the 2016/17 financial<br />

year and all the benefits offered by your Star Ratings<br />

licence will be fulfilled. Star Ratings Australia will not<br />

issue any new licence agreements or extend or renew<br />

existing licence agreements for the period after 30 June<br />

<strong>2017</strong>. As the program will cease to operate after 30<br />

June you should remove mention of the Star Ratings<br />

scheme and any references to any of the Australian<br />

Motoring Clubs (whether by name or use of their logos)<br />

from all your marketing materials. You may continue to<br />

display certificates that display the year you were Star<br />

Rated (even if the certificate has club logos on it).<br />

STAR RATINGS HAS ALLOWED<br />

A SIX-MONTH GRACE PERIOD<br />

(UNTIL 31 DECEMBER <strong>2017</strong>) TO<br />

ALLOW YOU TIME TO UPDATE YOUR<br />

SIGNAGE AND MATERIALS AND<br />

REMOVE ANY REFERENCE TO CLUB<br />

BRANDING AND LOGOS.<br />

Regardless of whether accommodation hotels believed<br />

in the Star Ratings system or not, it was a system for<br />

travellers to be able to benchmark their expectations<br />

whereas self-rating does not follow any accredited<br />

system and is provided by the accommodation<br />

property therefore assessing their own quality<br />

standards. The self-rating systems are unofficial<br />

and, aside from the court of public opinion, largely<br />

unregulated. So be prepared after 1 July to not see<br />

stars anymore and get used to seeing dots!!<br />

For further questions please contact a member of<br />

the Star Ratings Australia team on<br />

(03) 9601 3325 or info@starratings.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 49


COMPASS<br />

Sheraton Mirage<br />

FROM GOLD TO GREEN AND BLUE: PORT DOUGLAS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 50<br />

UNHURRIED, YET BUSY IN THE TOURIST SEASON,<br />

PORT DOUGLAS SITS BETWEEN RAINFOREST AND<br />

CRYSTAL-CLEAR OCEAN - PROVIDING BOTH A<br />

GREAT ESCAPE AND A STUNNING DESTINATION.<br />

When gold fever hit the inland Hodgkinson River<br />

basin in 1876, the closest viable location for a port<br />

settlement to service the field lay at Dickson Inlet 70km<br />

up the coast from the fledgling gold town of Cairns.<br />

Named Port Douglas after then Premier of Queensland<br />

John Douglas, the settlement grew quickly and for a<br />

time outshone its southern twin as the main port for<br />

local gold and tin mining operations. By 1882 there<br />

were 14 hotels in town, a good gauge of its boomtown<br />

status.<br />

But with every boom a bust follows, and with the<br />

Hodgkinson basin’s easily accessible treasures all but<br />

sluiced out and banked by the 1880s, Port Douglas<br />

was unceremoniously snubbed when the Tablelands<br />

rail link reached Cairns in 1885 and stopped.<br />

The town’s first attempt to embrace agriculture for<br />

economic prosperity saw gold fever superseded by<br />

tick fever that ravaged young cattle herds and left<br />

farmers scratching their heads for an alternative use for<br />

their land. The popular choice became the crop that<br />

would save the coastal north-east of the state from<br />

itself – sugarcane. The first crush at the Mossman Mill<br />

in 1897 marked the start of a new beginning, and with<br />

a modest but expanding fishing industry, Port Douglas<br />

enjoyed a sleepy existence until the 1970s when<br />

tourism took hold.<br />

Lured by the port’s relative seclusion, but within<br />

proximity of the Great Barrier Reef and the lush tropical<br />

splendour of the Daintree Rainforest, tourists and<br />

developers flocked to the tiny port town in increasing<br />

numbers and sparked a boom more sustainable<br />

than any rush on glinting minerals. Now a thriving<br />

community with a steady but not overwhelming flow of<br />

holiday-makers, idyllic Port Douglas has never looked<br />

back.<br />

The town has five <strong>QHA</strong> members that include two<br />

pubs and three accommodation resorts.


COMPASS<br />

Central Hotel<br />

Ramada resort<br />

Four Mile Beach<br />

Thala Beach Nature Reserve<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 51


COMPASS<br />

Court House Hotel<br />

CENTRAL HOTEL<br />

This much-loved, venerable Queenslander was built<br />

in 1878. Originally named the North Australian Hotel,<br />

it was damaged in a 1911 cyclone and largely rebuilt.<br />

Since then the Central has been renovated with open<br />

timber decks, giant sail structures and verdant tropical<br />

landscaping alongside the old pub. Adorned with three<br />

bars, a spacious verandah, lush beer garden and the<br />

largest outdoor screen in Far North Queensland, the<br />

Central Hotel offers everything a traditional pub should<br />

in the heart of Macrossan Street.<br />

in the Port in the 1980s, the Sheraton Mirage marked<br />

the coming of age of Port Douglas’s burgeoning tourist<br />

industry. Now recently revitalised, the beachfront resort<br />

offers 5-star amenities with sparkling saltwater lagoon<br />

pools and an 18-hole golf course nestled among lush<br />

tropical gardens. Exquisite dining venues provide<br />

delicacies including fresh seafood in the comfort of the<br />

resort. Family-friendly facilities include large swimming<br />

pools, special Kids Pass and a tour desk ready to<br />

inspire adventures for young and old.<br />

RAMADA RESORT PORT DOUGLAS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 52<br />

COURT HOUSE HOTEL<br />

Just down Macrossan Street, the Court House Hotel is<br />

another grand and charmingly restored Queenslander<br />

with a strong emphasis on food and good quality<br />

fresh local produce. The “Courty” offers an extensive<br />

and affordable menu that makes for no fuss, delicious<br />

pub grub. The Chefs source tropical produce and<br />

ingredients available to the region. The drinks menu<br />

offers all the classic pub favourites, boutique craft<br />

beers, ciders, spirits and cocktails. Seated dining areas<br />

are available on the ground and first floors. The Sunset<br />

Bar, the pub’s rooftop bar, has recreated a tropical,<br />

colonial oasis – a perfect spot to escape and watch<br />

the sunset, which is one of Port’s best kept secrets.<br />

SHERATON MIRAGE PORT DOUGLAS RESORT<br />

Heading south of the town centre, the Sheraton<br />

Mirage Port Douglas overlooks the picturesque Four<br />

Mile Beach. When it was the first luxury resort to open<br />

Further down the beach, the Ramada Resort enchants<br />

guests with its Tree Bar & Grill encircled by ancient<br />

Melaleuca rainforest right in the heart of the venue and<br />

overlooking a lagoon pool, swim-up bar and waterfall.<br />

All accommodation is themed with natural colours<br />

and plantation shutters, designed to complement<br />

the natural surrounds. A uniquely North Queensland<br />

experience.<br />

THALA BEACH NATURE RESERVE<br />

Out of town Cairns-bound down Captain Cook<br />

Highway, Thala Beach Nature Deluxe eco<br />

accommodation is the only Port Douglas resort located<br />

on a private headland. The hotel offers eco-friendly<br />

accommodation options creatively positioned around<br />

the resort’s stunning 145 acre property. Unique onsite<br />

experiences are included in the room rate. Thala’s<br />

private beach frontage provides a natural setting for<br />

guests to unwind in natural splendour while still being<br />

within easy access to the Great Barrier Reef, Cairns,<br />

Port Douglas and the Daintree Rainforest.


<strong>QHA</strong> <strong>REVIEW</strong> | 53<br />

ND00426AA


MP ATTORNEY GENERAL<br />

The Hon. Yvette D’Ath<br />

HOTELIERS HELPING DRIVE CULTURAL CHANGE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 54<br />

<strong>2017</strong> HAS BEEN A SIGNIFICANT YEAR<br />

FOR THE HOTEL INDUSTRY.<br />

I would like to thank hotel licensees and their staff<br />

for their support and contribution so far to the<br />

Government’s Tackling Alcohol Fuelled Violence<br />

initiatives. We know that alcohol-fuelled violence is an<br />

issue that cuts across demographics, and it will take<br />

co-operation from everyone involved to drive cultural<br />

change.<br />

Since July 2016 some Queensland hoteliers have<br />

worked through significant changes. As licensees are<br />

aware, ID scanners commence on 1 July <strong>2017</strong> for<br />

relevant licensees in Safe Night Precincts.<br />

To assist licensees in adopting ID scanners, the<br />

Queensland Government announced it will provide<br />

a direct, one-off payment to all licensees who are<br />

required to install an ID scanning system by 1 July.<br />

All relevant licensees were sent an application form by<br />

the Office of Liquor and Gaming Regulation (OLGR)<br />

at the end of last month to apply for the payment of<br />

$4,000 (ex GST).<br />

SINCE JULY 2016 SOME<br />

QUEENSLAND HOTELIERS HAVE<br />

WORKED THROUGH SIGNIFICANT<br />

CHANGES. AS LICENSEES ARE<br />

AWARE, ID SCANNERS COMMENCE<br />

ON 1 JULY <strong>2017</strong> FOR RELEVANT<br />

LICENSEES IN SAFE NIGHT<br />

PRECINCTS.<br />

This funding is available now, and if you have not done<br />

so already, I encourage you to engage with the OLGR.<br />

For further information, including contact details of the<br />

approved operators, please refer to the information on<br />

ID scanners available at www.business.qld.gov.au.


<strong>QHA</strong> <strong>REVIEW</strong> | 55<br />

ND00431AA


OLGR with Michael Sarquis<br />

OFFICE OF LIQUOR AND GAMING REGULATION UPDATE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 56<br />

ID SCANNERS NEWS<br />

The introduction of ID scanners for some hotels<br />

inside safe night precincts (SNP) is now less than two<br />

months away.<br />

Last month the Office of Liquor and Gaming<br />

Regulation (OLGR) was pleased to report that the<br />

Queensland Government had approved financial<br />

support for hotels required to install ID scanning<br />

equipment. Both QikID’s (pictured) and Scantek<br />

Solutions Pty Ltd’s ID scanning systems were<br />

approved by the Commissioner for Liquor and<br />

Gaming.<br />

The Commissioner also supported a more flexible<br />

approach to the ID scanning provisions in Section 5<br />

of the Security Providers Act 1993 (SPA) following<br />

concerns from the industry about<br />

increased operational costs and<br />

staffing flexibility.<br />

As such, he determined that a<br />

person scanning an ID need not be<br />

a licensed crowd controller, but only<br />

in the following circumstances:<br />

• that ID scanning is mandatory for<br />

your venue, and<br />

• the person is accompanied and<br />

directly supervised by a licensed<br />

crowd controller for such duties at<br />

all times, and<br />

• the licensed crowd controller<br />

independently assesses both the ID<br />

and the patron and appropriately screens<br />

the entry of the patron, and<br />

• if the ID scan identifies a banned patron,<br />

only a licensed crowd controller may<br />

remove that person from on or around<br />

the premises, and<br />

• in any physical interaction between a<br />

licensed crowd controller and a patron, a<br />

person merely scanning a patron’s<br />

ID must avoid all involvement, and<br />

• the person must be appropriately<br />

trained to operate the scanning<br />

system.<br />

Therefore, the exempted persons will not be subject to<br />

the requirements of the SPA including the wearing of<br />

ID and the completion of registers.<br />

If you have not done so already, these advancements<br />

should offer encouragement to regulated hotels to<br />

make contact with one of the Approved Operators –<br />

Scantek or QikID.<br />

Contacting them as soon as possible is highly<br />

advisable if you require equipment to be installed by 1<br />

July <strong>2017</strong>.<br />

More information, including the contact details of<br />

approved operators and details on the SPA exemption,<br />

can be found at www.business.qld.gov.au or by<br />

phoning 13 QGOV (13 74 68)<br />

REQUIREMENTS FOR APPROVED MANAGERS<br />

OLGR compliance officers have recently identified<br />

concerns with hotels failing to comply with the<br />

approved manager requirements under the Liquor<br />

Act 1992.<br />

Some hotels have not had an approved manager<br />

reasonably available or present at a time when<br />

they must be. In other instances, staff have been<br />

engaged in the capacity of an approved manager,<br />

however did not hold the requisite approval at the<br />

time.<br />

Under the Act, a hotel licensee must take reasonable<br />

steps to ensure that a person employed as an<br />

approved manager (or the licensee or permittee)<br />

are present or ‘reasonably available’ during ordinary<br />

trading hours or, extended trading hours between<br />

7am and 10am.<br />

Being ‘reasonably available’ means being readily<br />

contactable and able to be present within one hour<br />

of contact, or another time as approved by the<br />

Commissioner for Liquor and Gaming.<br />

Furthermore, the Act requires an approved manager<br />

to be present during approved extended trading hours<br />

between:<br />

• 12am and 5am if the licence type is a special<br />

facility licence for an airport or casino.<br />

• 12am to 3am if the licenced premises is<br />

located in a safe night precinct.<br />

• 12am to 2am for other licensees.


Michael Sarquis<br />

OLGR<br />

LAST MONTH THE OFFICE OF LIQUOR AND GAMING<br />

REGULATION (OLGR) WAS PLEASED TO REPORT THAT<br />

THE QUEENSLAND GOVERNMENT HAD APPROVED<br />

FINANCIAL SUPPORT FOR HOTELS REQUIRED TO<br />

INSTALL ID SCANNING EQUIPMENT.<br />

A person can apply to the Commissioner to be an<br />

approved manager (refer to section 142Q) if they<br />

hold a current Responsible Management of Licensed<br />

Venues (RMLV) certificate. However, it’s important to<br />

note that RMLV certification alone does not give you<br />

approval to act as an approved manager, you must<br />

also have permission from the Commissioner.<br />

The licensee must also keep copies of the current<br />

RMLV certificates held by each approved manager<br />

employed by the licensee (refer to section 155AE)<br />

at the main licensed premises and these must be<br />

available for inspection by an OLGR investigator.<br />

For more information about approved managers refer<br />

to Guideline 43 available online.<br />

ENSURE YOUR POSTAL AND EMAIL ADDRESSES<br />

WITH OLGR ARE CORRECT<br />

It is important that the OLGR has your correct and<br />

preferred postal and email addresses on our database.<br />

OLGR regularly sends you information which is<br />

essential for you to know, or respond to, and which<br />

can affect the functioning of your business. It is in<br />

your best interest to make sure your address<br />

details with us are correct.<br />

We are approaching mid-year when the Office of<br />

Liquor and Gaming Regulation (OLGR) issues annual<br />

liquor licence fee notices.<br />

RESULTS: AUTHORISED SALE OF GAMING MACHINE<br />

AUTHORITIES<br />

The last tender sale of gaming machine authorities saw<br />

a total of 84 authorities advertised and sold across<br />

Queensland.<br />

In the south-east region, 28 authorities were sold at<br />

an average price of $162,498.68. There were 53 in<br />

the coastal region at an average price of $65,674.70<br />

and three in the western region at an average price of<br />

$65,510.00.<br />

This sale was advertised on 1 March<br />

and closed on 22 March.<br />

At this stage, the next gaming machine authority<br />

tender is likely to be held in July <strong>2017</strong>. All eligible<br />

licensees will be contacted by email to advise of the<br />

advertising of the authorised sale.<br />

Notices are generally sent out by post late in June,<br />

to be paid by 31 July <strong>2017</strong>. If your liquor licence fee<br />

isn’t paid on or before the due date, your licence will<br />

be automatically suspended for 28 days. If you fail to<br />

make payment during that 28 day period, your licence<br />

will be cancelled.<br />

OLGR is also increasingly using email for the<br />

distribution of important information, such as changes<br />

to legislation and the commencement of tenders for<br />

hotel authorities.<br />

To request us to update your address details<br />

on our database, email our Licensing Branch at<br />

liquorandgaminglicensing@justice.qld.gov.au.<br />

Alternatively, you can update the details yourself<br />

online via the OLGR Client Portal.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 57


TOP DROP<br />

OUT & A BOUT<br />

PALE ALE<br />

Newstead Brewing Co<br />

HEF<br />

WHEAT BEER<br />

Burleigh Brewing Co.<br />

PALE<br />

ALE<br />

Sail & Anchor<br />

STEAM<br />

ALE<br />

Mountain Goat Beer<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 58<br />

Built on a base of<br />

traditional Ale malt with<br />

Carapils and Munich<br />

malts which add depth<br />

and flavour, it is the New<br />

World hops that kick this<br />

beer into gear. A pine<br />

needle bouquet and<br />

an orange, fruity palate<br />

develops into a lingering<br />

but tantalising bitterness<br />

that is beyond what you<br />

will find in most of its<br />

Aussie peers. Its smooth<br />

bitterness is what makes<br />

it quite unique and a real<br />

winner.<br />

This is one awesome<br />

south German style of<br />

wheat beer or hefeweizen<br />

as they are known. Made<br />

from only malted wheat,<br />

malted barley, German<br />

hops, water and yeast,<br />

it delivers lashings of<br />

banana, orange zest<br />

and subtle spice. It has<br />

a bright white head and<br />

a silky smooth, creamy<br />

texture that is extremely<br />

easy to drink. More<br />

please! Extremely food<br />

friendly but possibly best<br />

paired with seafood. Has<br />

deservedly won plenty of<br />

awards.<br />

Another beer suited to<br />

downing with seafood<br />

due to its tingling bitter<br />

aftertaste is Sail &<br />

Anchor’s Pale Ale. Hailing<br />

from Fremantle, one of<br />

the most eminent craft<br />

brewing hot spots in<br />

Australia (indeed the Sail<br />

& Anchor pub was at the<br />

absolute forefront of the<br />

craft beer movement) this<br />

American-style, fruity and<br />

refreshing ale is a beauty.<br />

Solid hop aroma and<br />

flavours bursting with pine<br />

and citrus notes.<br />

Described by some as<br />

a ‘lighter’ tasting ale, its<br />

clean palate-cleansing<br />

finish is sure to appeal to<br />

newcomers to the world<br />

of craft beer. This certified<br />

organic ale has avoided<br />

pasteurisation and is<br />

free of preservatives and<br />

additives. The subtle floral<br />

aroma and crisp, lightly<br />

hopped taste is thanks to<br />

a hit of wheat malt and<br />

being fermented cooler<br />

than a normal ale, along<br />

with the use of Hallertau<br />

and Citra hops and a<br />

dose of Galaxy flowers at<br />

the end.


TOP DROP<br />

PALE<br />

LAGER<br />

Dos Blockos<br />

FIREBALL<br />

CINNAMON WHISKY<br />

Sazerac Company<br />

OCEAN<br />

GIN<br />

Dasher + Fisher<br />

MASTER DESTILLERS’<br />

COLLECTION SOLERA<br />

Bundaberg Rum<br />

No too bitter, not too<br />

sweet. This is one cracker<br />

of a lager. It if takes being<br />

a hipster to drink craft<br />

beers like this, you won’t<br />

think growing a beard or<br />

wearing your girlfriend’s<br />

jeans is such a bad idea.<br />

It even comes packaged<br />

in a brown paper bag in<br />

a nod to the squatting<br />

ancestry of the beer’s<br />

namesake. This just<br />

adds to its hipster cred.<br />

This smooth premium<br />

pale lager’s malty flavour<br />

balances a mild hop<br />

bitterness incredibly well.<br />

If you love rum or whisky<br />

and all things spicey,<br />

you are going to think<br />

this is the best drink<br />

ever invented. It’s a<br />

Canadian whisky infused<br />

with cinnamon of all<br />

things. Who would have<br />

thought? Its sweet but<br />

spicey, smooth but with a<br />

real kick that will have you<br />

coming back for more.<br />

Sadist! You can have it<br />

with a range of mixers but<br />

we strictly recommend<br />

you have it with ice and<br />

nothing else. It is that<br />

good.<br />

Tasmanian-based<br />

Southern Wild Distillery<br />

has released a new range<br />

of gin called Dasher<br />

+ Fisher, after the two<br />

wild rivers of the same<br />

name that run through<br />

the snowmelt of Cradle<br />

Mountain. Three unique<br />

gins have been crafted<br />

using ingredients inspired<br />

by the Tasmanian<br />

landscape: Mountain,<br />

Meadow and Ocean.<br />

Ocean Gin is complex<br />

and layered with aromas<br />

of seaweed, salty ocean<br />

spray and fresh rose<br />

petals with sophisticated<br />

flavours of nori, jasmine<br />

and roasted peanuts.<br />

Only launched in October<br />

last year, Bundaberg’s<br />

newest premium dark<br />

rum has been lauded as<br />

one of the world’s best in<br />

two recent international<br />

competitions. Just this<br />

April it was awarded both<br />

the Best Dark Rum in<br />

the World at the London<br />

World Drinks Awards<br />

and a Gold Medal at the<br />

prestigious San Francisco<br />

World Spirits Competition.<br />

The meticulous<br />

maturation process<br />

unleashes a complex,<br />

sweet, and exquisitely<br />

smooth rum, with notes<br />

of vanilla, fruitcake and<br />

butterscotch.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 59


WINE<br />

with John Rozentals<br />

ORANGE GRAPES<br />

Carmelo D’Aquino holds a special place in my heart for<br />

two reasons.<br />

Firstly, the small delicatessen he established in Orange<br />

was one of the things that kept my late father sane.<br />

Arnold was an extremely proud Australian but as a<br />

post-war refugee from war-torn Europe he found the<br />

food here somewhat bland, to say the least … except<br />

for the continental goodies — sausages and breads<br />

and table wines, etc — stocked by Carmelo.<br />

Secondly, we tend to think of Orange as a quite recent<br />

addition to the Australian wine scene, but, in fact,<br />

Carmelo D’Aquino made his first barrel of wine there,<br />

in a small tin shed, in 1946, just on 70 years ago.<br />

The origin of the grapes has been lost to history but<br />

that hardly matters. What matters is that Carmelo is<br />

recorded as the first winemaker in Orange and that he<br />

started an industry that has boomed in recent years<br />

and lifted the district to an esteemed standard in the<br />

world of wine.<br />

That tradition has been inherited by his grandson Rex<br />

D’Aquino, who produces some of the country’s top<br />

drops under the Highland Heritage label and has just<br />

released a couple of reds in the new Patrono series,<br />

released specifically to honour the pioneering work of<br />

Carmelo.<br />

The Highland Heritage operation, on the outskirts of<br />

Orange along the Mitchell Highway towards Sydney, is<br />

one of the region’s modern landmarks and includes a<br />

Rex D’Aquino … a firm grip on history.<br />

restaurant, function centre and cellar-door as well as a<br />

pristine vineyard.<br />

And Rex, thankfully, has a firm grip on history: “We<br />

have seen great changes over the past 70 years. From<br />

traversing Australia to buy grapes we moved closer<br />

to home, making wine from Cowra during the 1980s<br />

and now making our flagship wines from vines that we<br />

planted here in Orange in 1985.”<br />

TOP SHELF<br />

with John Rozentals<br />

HIGHLAND<br />

HERITAGE 2015<br />

Patrono Series<br />

Shiraz<br />

KATNOOK<br />

ESTATE 2012<br />

Cabernet<br />

Sauvignon<br />

KATNOOK<br />

ESTATE 2013<br />

Cabernet<br />

Sauvignon<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 60<br />

A lovely, smooth velvety<br />

red with rich spicy fruit<br />

flavours seamlessly<br />

integrated with oak that<br />

doesn’t at all intrude.<br />

Enjoy with a top-grade<br />

char-grilled steak.<br />

As the place where<br />

John Riddoch started<br />

winemaking in<br />

Coonawarra, Katnook<br />

holds a special position,<br />

and this elegant red<br />

represents the epitome of<br />

the district.<br />

It’s less than half the<br />

price of the Odyssey<br />

but it’s more than<br />

half the wine… a<br />

cassis-bomb that’s<br />

the perfect match for<br />

the best lamb you can<br />

find.


Paul St John-Wood<br />

PUB TALK<br />

CLEAR SKIES AHEAD<br />

I hope all venues made the most of the recent long<br />

weekends and enjoyed a boost in trade. It was great to<br />

see a large number of pubs across the state respectfully<br />

celebrate ANZAC Day and organise enticing promotions<br />

and events. The Grand Central Hotel in the Brisbane CBD<br />

went above and beyond to decorate the exterior of the<br />

hotel with a cascading wall of pinwheel poppies – each had<br />

a handwritten message of peace from local school children.<br />

We were relieved to hear the structural damage sustained<br />

by hotels in the path of Cyclone Debbie was minimal and<br />

for those venues that were affected, insurance companies<br />

were quick to assist. Obviously in these situations the<br />

cosmetic damage and the loss of trade can be just as<br />

problematic and stressful for owner operators as major<br />

damage. The <strong>QHA</strong> has a number of high power petrol<br />

Gernis available for use free of charge. If these would<br />

be of assistance to your hotel please contact<br />

paul@qha.org.au or 0401 210 789.<br />

With a number of significant sporting and cultural events<br />

approaching in the coming months, hotels have begun to<br />

submit their applications for one-off extended trading hours<br />

permits. Many venues are receiving requests from the OLGR<br />

for further information because the applications haven’t<br />

correctly addressed the new criteria for approval. If you’re<br />

looking to submit an application, or have received a request<br />

for further information and would like assistance, please<br />

contact the <strong>QHA</strong>.<br />

The calendar for <strong>QHA</strong> Regional Licensees’ Meetings<br />

has been finalised for the remainder of <strong>2017</strong>. To view<br />

the calendar simply visit www.qha.org.au/Membership/<br />

<strong>QHA</strong> Events. The format of these meetings will be either<br />

a breakfast or lunch and the content will address local<br />

licensing issues and assistance with business development<br />

opportunities. PFD Food Services have continued their<br />

partnership to cater these meetings, which is greatly<br />

appreciated by all attendees. The next meeting will be on<br />

Tuesday 30 <strong>May</strong> in Bundaberg.<br />

New <strong>QHA</strong> Member, The<br />

Sporting Globe in Chermside<br />

WELCOME TO NEW MEMBERS<br />

The <strong>QHA</strong> would like to welcome new members Tingoora<br />

Hotel – Tingoora, Queensland National Hotel –<br />

Laidley, Stock Hotel – Toowoomba, Acacia Ridge<br />

Hotel – Acacia Ridge and The Sporting Globe –<br />

Chermside. We wish you every success in the year ahead<br />

and look forward to assisting you in your hotel business<br />

endeavours.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 61


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 62<br />

ACCOUNTING/ TAX<br />

FTI Consulting<br />

Ph: 07 3225 4900<br />

www.fticonsulting.com<br />

Hanrick Curran - Chartered<br />

Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

www.hlb.com.au<br />

McGrath Nicol<br />

Ph: 07 3333 9800<br />

www.mcgrathnicol.com<br />

PJT Accountants &<br />

Business Advisors<br />

Ph: 07 5413 9300<br />

www.pjtaccountants.com.au<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

www.pcsqld.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

www.prosperityadvisers.com.au<br />

ARCHITECTS /<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

REPAIRS<br />

Brand & Slater<br />

Architects P/L<br />

Ph: 07 3252 8899<br />

www.brandandslater.com.au<br />

Club Bar Concepts<br />

Ph: 1300 426 637<br />

clubbarconcepts.com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

www.hotconcepts.com.au<br />

One Alliance Project<br />

Consulting<br />

Ph: 1300 853 123<br />

www.oneallianceprojects.<br />

com.au<br />

Paynter Dixon - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

www.paynter.com.au<br />

Rohrig Hospitality<br />

Ph: 07 3257 4411<br />

www.rohrlg.com.au<br />

Unita Group<br />

Ph: 1300 659 399<br />

www.unita.com.au<br />

BEVERAGES<br />

Accolade Wines,<br />

Ph: 07 3252 7933<br />

www.accolade-wlnes.com<br />

Asahi Premium<br />

Beverages<br />

Ph: 07 3868 2388<br />

www.schweppes.com.au<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

www.brown-forman.com<br />

Carlton & United Breweries<br />

Ph: 07 3666 4104<br />

www.cub.com.au<br />

Coca-Cola Amatil<br />

Ph: 13 26 53<br />

www.ccamatil.com<br />

Diageo<br />

Ph: 07 3257 0800<br />

www.diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

www.lion-nathan.com.au<br />

Liquor Marketing Group<br />

Ph: 07 3246 5272<br />

www.bottlemart.com.au<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

www.redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

www.samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

www.sirromet.com<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

www.treasurywineestates.<br />

com<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

AvailioPty Ltd<br />

Ph: 07 3218 3900<br />

www.availio.com<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

www.bestsecurlty.net.au<br />

Clear to Work - Police Checks<br />

Ph: 07 3899 1123<br />

www.cleartowork.com.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

www.frontierleadership.edu.au<br />

Foundation Education<br />

Ph: 1300 130 157<br />

www.foundationeducation.<br />

com.au<br />

Industry Graduates<br />

Ph: 1300 038 000<br />

www.industrygraduates.com<br />

Nystrom Relief Managers<br />

Ph: 0487 205 285<br />

www.nystromreliefmanagers.<br />

com.au<br />

St John Ambulance Australia<br />

Ph: 07 3253 0552<br />

www.stjohnqld.com.au<br />

ENERGY GAS/POWER<br />

ELGAS<br />

Ph: 131161<br />

www.elgas.com.au<br />

Leading Edge Energy<br />

Ph: 1300 852 770<br />

www.leadingedgeenergy.<br />

com.au<br />

TransTasman Energy Group<br />

Ph: 1300 118 834<br />

www.tteg.com.au<br />

FINANCES,<br />

BANKING,INSURANCE<br />

& INVESTMENTS<br />

AON Risk Services -<br />

<strong>QHA</strong> Insurance Brokers<br />

Ph: 07 3223 7512<br />

www.aon.com.au<br />

Ausure Insurance Brokers<br />

SEQ<br />

Ph: 1300 450 663<br />

www.ausureseq.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

www.bepoz.com.au<br />

BUPA - health insurance<br />

Ph: 134135 (quote ID<br />

2109197)<br />

www.bupa.com.au<br />

CashPoint Payment Solutions<br />

Ph: 1300 286 626<br />

www.cashpoint.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

www.greenfinancegroup.<br />

com.au<br />

Hanrick Curran –<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

lnCash ATMS<br />

Ph: 1300 800 660<br />

www.incash.com.au<br />

Integrity Corporate Finance<br />

Ph: 02 9268 3088<br />

www.integrityfinancegroup.<br />

com.au<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

St. George Corporate &<br />

Business Bank<br />

Ph: 07 3232 8911<br />

www.stgeorge.com.au/<br />

corporate-business<br />

Westpac Banking<br />

Corporation<br />

Ph: 07 3350 7750<br />

www.westpac.com.au<br />

FOOD & ASSCOCIATED<br />

BUSINESSES<br />

Bitesize Coffee Treats<br />

Ph: 02 9723 6500<br />

www.bitesizecoffeetreats.com<br />

PFD Food Services<br />

Ph: 07 3906 9726<br />

www.pfdfoods.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

www.ainsworth.com.au<br />

Aristocrat Leisure industries<br />

Ph: 07 3801 4444<br />

www.aristocrat.com.au<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

www.scientiflcgames.com<br />

Bytecraft Systems -<br />

Gaming Machine Service<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Casino Consoles Australia<br />

Ph: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

www.igt.com.au<br />

Karo - gaming stools<br />

Ph: 02 9980 1431<br />

www.karo.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

www.konamiaustralia.<br />

com.au<br />

Maxgaming Queensland<br />

Ph: 07 3637 1235<br />

www.maxgaming.com.au<br />

National Poker League<br />

Ph: 02 9662 2023<br />

www.npl.com.au<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

www.tabcorp.com.au<br />

UBET<br />

Ph: 07 3637 1370<br />

www.ubet.com<br />

HOSPITALITY<br />

CONSULTANTS<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

DWS Hospitality<br />

Specialists<br />

Ph: 07 3878 9355<br />

www.dws.net<br />

Graham Brown - Liquor<br />

& Gaming Licences<br />

Ph: 07 3300 1578<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

www.foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

www.austar.com.au<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

www.nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

www.proscore.com.au<br />

Recharge DJs<br />

Ph: 1300 836 832<br />

www.rechargedjs.com<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

www.skychannel.com.au<br />

HOTEL & BAR SUPPLIES<br />

Andale Beverage Systems<br />

Ph: 07 3421 5200<br />

www.andale.com.au<br />

Ausworld Commercial<br />

Furniture & Design<br />

Ph: 0409 264 212<br />

www.ausworldfurniture.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

www.boc.com.au<br />

Hunter Technologies<br />

Ph: 1300 693 357<br />

www.cellarcontrol.com.au<br />

Challenger Services Group<br />

Ph: 07 5668 3133<br />

www.csgroup.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

www.cmbm.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

HOTEL BROKERS / REAL ESTATE /<br />

PROPERTY VALUERS<br />

MVS National Mackay Whitsundays<br />

Ph: 07 4847 0737<br />

www.mvsvaluers.com.au<br />

CBRE Hotels<br />

Ph: 07 3833 9720<br />

www.cbrehotels.com<br />

Knight Frank Australia<br />

Ph: 07 3246 8888<br />

www.knightfrank.com.au<br />

Just Cleaning<br />

Ph: 07 3348 6770<br />

www.justcleaning.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

Web: www.trusecurity.com.au<br />

SUPERANNUATION<br />

lntrust Super Fund<br />

Ph: 07 3013 8700<br />

www.intrust.com.au<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

Knight Frank Valuations<br />

Ph: 07 3193 6800<br />

www.knightfrank.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

www.powerjeffrey.com.au<br />

TECHNOLOGICAL PRODUCTS<br />

& SERVICES<br />

Big Ass Fans<br />

Ph: 1300 244 277<br />

www.bigassfans.com.au<br />

Bytecraft Systems<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

<strong>QHA</strong> GOLD PARTNERS<br />

LEGAL<br />

Bennett & Philp Lawyers<br />

Ph: 07 3001 2999<br />

www.bennettphilp.com.au<br />

Corrs Chambers<br />

Westgarth - Lawyers<br />

Ph: 07 3228 9778<br />

www.corrs.com.au<br />

McMahon Clarke<br />

Ph: 07 3831 8999<br />

www.mcmahonclarke.com<br />

Mullins Lawyers<br />

Ph: 07 3224 0222<br />

Curt Schatz - direct<br />

Ph: 07 3224 0230<br />

www.mullinslaw.com.au<br />

First2Click<br />

Ph: 1300 765 385<br />

www.unidapsolutions.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

www.jbhifi.com.au<br />

Time Target<br />

Ph: 07 3137 1133<br />

www.timetarget.com<br />

QIKID<br />

Ph: 1300 553 256<br />

www.qikid.com<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

www.scantek.com.au<br />

LIQUOR BUYING GROUPS<br />

TRANSPORT<br />

Liquor Legends Retail<br />

Buying Group<br />

Ph: 07 3107 74 22<br />

www.liquorlegends.com.au<br />

Liquor Marketing Group (Bottlemart)<br />

Ph: 1300 733 504<br />

www.bottlemart.com.au<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

www.apeagers.com.au<br />

Black and White Cabs<br />

Ph: 07 3860 1800<br />

www.blackandwhltecabs.<br />

com.au<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Green Finance Group<br />

LIQUOR WHOLESALE GROUPS<br />

ALM (Australian Liquor Marketers)<br />

Brisbane: Ph: 07 3489 3600<br />

Townsville: Ph: 07 4799 4022<br />

Cairns: Ph: 07 4041 6070<br />

www.almliquor.com.au<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

www.bestsecurity.net.au<br />

Cap Security Services Pty Ltd<br />

Ph: 07 3892 7777<br />

www.capsecurity.com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler<br />

Ph: 0434 416 540<br />

www.bottlecycler.com<br />

PRINTING / GRAPHIC DESIGN<br />

Easil - Graphic Design<br />

Ph: 1300 032 745<br />

www.easil.com<br />

Platypus<br />

Ph 07 3352 0300<br />

www.platypusgraphics.com<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Power Jeffrey and Company<br />

Best Security<br />

Black & White Cabs<br />

Rohrig Group<br />

St George Bank<br />

Red Bull Australia<br />

Brand+Slater Architects<br />

BOC Limited<br />

Paynter Dixon<br />

Prosperity Advisers QLD<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 63


TRADE DIRECTORY<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

COMMERCIAL FITOUTS<br />

Bars, Clubs, Cafes, Restaurants.<br />

Specialists in unique and premium<br />

nationwide commercial fitouts for<br />

clubs, bars, cafes and restaurants.<br />

P: 1300 426 637 (1300 HAMMER)<br />

E: sales@clubbarconcepts.com.au<br />

www.clubbarconcepts.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of the<br />

most dynamic game libraries in the<br />

market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

REFRIGERATION SYSTEMS<br />

Time to upgrade your beverage and refrigeration systems?<br />

Call us for expert advice and all your requirements including:<br />

Quality beer dispensing equipment | Ice machines |<br />

Refrigeration | Custom solutions for all venue sizes | AS5034<br />

Compliancing | Sales, Installation, 24/7 Service.<br />

Phone: 07 3422 0011 www.allsocool.com.au<br />

BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />

Refrigeration | Glycol Equipment | Beer Gas Equipment<br />

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />

Maintenance, Servicing and Repairs. Australia’s largest<br />

manufacturer, installer and suppler to beer dispensing<br />

equipment. Proudly Australian Owned and Operated.<br />

5 Holden Street, Woolloongabba, QLD 4102<br />

Phone: 07 3421 5200 www.andale.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 64<br />

PRESTIGE GAMING STOOLS<br />

Comfort at Play<br />

Karo Australia Pty Ltd<br />

P: 02 9980 1431<br />

E: info@karo.com.au<br />

www.karo.com.au<br />

DOWNTOWN DOMESTICS<br />

Too busy to get domestic?<br />

Window cleaning | Building washing<br />

Housekeeping | Carpet / Upholstery<br />

Cleaning | Bond / Spring cleaning |<br />

Emergency cleaning | Pest control.<br />

P: 1300 386 963<br />

www.downtowndomestics.com<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Compliant with ISA 9001<br />

| Quality assurance | EcoClean<br />

Certified using environmentally<br />

friendle products | Free quotations.<br />

P: 07 3391 2005<br />

www.citypropertyservices.co


TRADE DIRECTORY<br />

PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />

FOOD PHOTOGRAPHY<br />

We do more than create beautiful images of how your food<br />

looks. We show how your food tastes!<br />

Specialising in food, venue interiors, hospitality.<br />

Award-winning service – <strong>QHA</strong> member discounts.<br />

P: 0474 111 797 E: paul@goldcoastfoodphotographer.com<br />

www.goldcoastfoodphotographer.com<br />

COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />

Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />

cleaning specialist, Hotel refurbishments, Lawns & ground<br />

maintenance, Property & asset management, High pressure<br />

cleaning/ non slip solution specialists.<br />

P: 1800 262 637<br />

www.cmbm.com.au<br />

TANKSEC<br />

Is your current CCTV good enough to convict, terminate or<br />

defend your name, reputation and Liquor Licence? Upgrade<br />

your CCTV to HDCVI... Today! 720p/1080p run over your<br />

existing coax cable.<br />

P: 07 5564 6331 E: sales@tanksec.com.au<br />

www.tanksec.com.au<br />

GLASS RECYCLING MANAGEMENT<br />

Save time, space, money, people and the environment.<br />

Reduce bottle noise inside and outside your venue, Improve<br />

worksplace health and safety, Reduce space needed for<br />

glass waste bins, Save money on your current waste charges<br />

Free trial call 1300 306 039 E: info@bottlecycler.com<br />

www.bottlecycler.com<br />

INTEGRATED POS SOLUTIONS<br />

As used by Award Winning Hotels. New Compact<br />

10” Touch Screens available. 10” & 15” Hotel and Bar<br />

POS Solutions.<br />

P: 1300 BIZSTAR 1300 249 782<br />

E: reg@bizstar.com.au<br />

www.uniwell4pos.com.au to find out more.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 65


TRADE DIRECTORY<br />

PUBLIC<br />

NOTICE<br />

SIGNS<br />

BIG SCREEN VIDEO<br />

Leading the big screen revolution.<br />

Indoor and outdoor LED Screens<br />

P: 1300 BIG SCREEN<br />

E: admin@bigscreenvideo.com.au<br />

www.bigscreenvideo.com.au<br />

PUBLIC NOTICE SIGNS<br />

For all Gaming and Liquor Notice of<br />

Application signage in compliance<br />

with Act. Please phone for a free<br />

quotation to create, install, remove,<br />

sign on your site.<br />

P: 07 3862 2426<br />

E: veronica@publicanoticesigns.com.au<br />

TAKE CONTROL OF COLD 24/7<br />

Coldrooms/Freezers, Refrigeration,<br />

Wine rooms, Kit rooms, Ice machines<br />

- 24/7 Service.<br />

P: 07 3245 5777<br />

subzeroprojects.com.au<br />

GAMING MACHINE SPECIALISTS<br />

Pokie Parts | Used Gaming Machines | Game Conversion Kits<br />

Gaming Machine Spare Parts | OLGR approved, cleaned,<br />

tested, ready to install and 100% guaranteed. Save thousands!<br />

Unit 3/35 Tradelink Road, Hillcrest, QLD 4118<br />

Phone: 07 3800 1665 Kyle Birks: 0418 765 877<br />

www.gamingservices.com.au<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

Phone: 1800 023 953 E: info@moffat.com.au<br />

Service department: 1800 622 216<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 66<br />

ADVERTISE<br />

For more information on advertising in <strong>QHA</strong> <strong>REVIEW</strong> contact<br />

David Swan: 0401 345 201, dave@horseandwater.com.au


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<strong>QHA</strong> <strong>REVIEW</strong> | 67<br />

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<strong>QHA</strong> <strong>REVIEW</strong> | 68

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