QHA REVIEW May 2017

q u e e n s l a n d h o T E L S a s s o c i a t i o n
M A Y 2 0 1 7 e d i t i o n
befitting
the
crown
THE REBIRTH
OF ROMA’S
ROYAL HOTEL
TOUGH GOING:
RUNNING A RESORT ON A TINY
TROPICAL ISLAND
WINNING INSIGHTS:
RYDGES SOUTH BANK AND
THE CAXTON HOTEL
PORT DOUGLAS:
WE VISIT SOME QHA MEMBERS
IN PARADISE

THAT’S RIGHT – IT IS TIME FOR
THE QHA TO RECOGNISE THE
BEST AND BRIGHTEST IN OUR
INDUSTRY AGAIN IN 2017.
IT’S AWARDS SEASON!
That’s right – it is time for the QHA to recognise the best and brightest in
our industry again in 2017. All financial members should have received a
copy of the Awards Nomination booklet through our Update Newsletter
so we are looking forward to fielding an enormous number of nominations
again this year.
As most of you will know, the Queensland winners pass through to the
comparable national awards run by the Australian Hotels Association and
Queensland has an enviable reputation as being winners on the AHA stage.
However, it all starts here.
Celebrate your staff, your renovation and innovations or simply your
connection with your community – there are awards for everyone.
Through the generous support of our industry partners, we are offering two
new awards this year. Firstly, a category recognising the very best in suite
apartment hotels has been added to reflect our growing accommodation
member’s efforts.
We have also added a sought after award for the Best Draught Beer. I am
certain we will have no shortage of nominees, opinions and volunteer judges
for this category.
Regardless of who is crowned winners at the Awards Gala on October 4,
this is my favourite event that the QHA host. It is the one time a year we can
unashamedly boast of our magnificent industry and how without it thousands
of Queenslanders would not have employment, tourists would have a poorer
experience and community groups would be decimated.
I am looking forward to being blown away again this year.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 03

3 EDITOR’S LETTER
M A Y 2 0 1 7 e d i t i o n
5 CONTRIBUTORS
6 NEWS
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
Associate Editor
Mr Ben Weston
Email: bweston@qha.org.au
President
Mr Tom McGuire
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr John Douglas
Mr Brad Fitzgibbons
Secretary/Treasurer
Mr Tony Condon
Trustees
Mr Will Cordwell
Mr Peter Britain
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
18 LATEST & GREATEST
20 FEATURE:
Roma’s Royal on Ninety-Nine
34 INSIGHTS:
Rydges South Bank
The Caxton Hotel
46 Q&A:
with Green Island Resort’s
General Manager, Sue O’Donnell
48 ACCOMMODATION
50 COMPASS:
Port Douglas
58 TOP DROP
62 PARTNERS & CORPORATE MEMBERS
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
64 TRADE DIRECTORY
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
Membership Officer
Paul is the face of the
Association to many
QHA members as he
travels the length and
breadth of the state
visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
WESLEY DAVEY
QHA Senior
Employment
Relations Advisor
Wesley is an HR
practitioner with
diverse experience
advising and assisting
businesses in the
hospitality industry with
employment relations
matters.
THE HON YVETTE D’ATH
Attorney-General and
Minister for Justice
and Minister for
Training and Skills
Yvette D’Ath is a
Labor member of the
Legislative Assembly
of Queensland
representing the seat of
Redcliffe.
MIKE SARQUIS
Executive Director of
Liquor and Gaming
Regulation
Mike’s responsibilities
include managing the
gaming and liquor
regulatory licensing and
compliance regimes,
and implementing the
responsible gambling
strategy and harm
minimisation programs.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
CURT SCHATZ
Managing Partner,
Mullins Lawyers
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
JEREMY WICHT
Director Hanrick
Curran Chartered
Accountants
Jeremy is a business
advisory director. His
background includes a
stint at ALH as group
analyst performing
detailed business
analysis, budgeting
and capex, and profit
optimisation.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
QHA REVIEW | 05

NEWS
GRAND CENTRAL HOTEL WEARS 1000 POPPIES
FOR ANZAC DAY
QHA REVIEW | 06
An impressive display of over a thousand pinwheel
poppies along the entire façade of Brisbane’s Grand
Central Hotel caught the attention of passers-by in the
days following ANZAC Day.
The large scale public art installation was created
by architect and artist Suzanne Bosanquet with the
assistance of Kristin Devitt Public Relations as part
of 101st ANZAC Day Memorial Service celebrations.
Hundreds of school children from around the city
inscribed messages of peace and respect on the
poppies.
“The pinwheel poppy and the idea of the messages
blowing into the air directly communicates and
engages children with the concept of ANZAC Day,”
Suzanne said. “It’s important to continue the legacy
of ANZAC Day but we do need to make it relevant to
our children who have become disconnected with its
origins.”
Grand Central Hotel venue manager Natalie Lehman
said the hotel commissioned the installation as a
way of celebrating its connection to ANZAC Square
across the road – the centre of Brisbane’s ANZAC Day
services.
“On the day we get a lot of servicemen coming in here.
All the Diggers loved it,” she said.
Built in 1901, The Grand Central Hotel’s age, proximity
and architectural style intrinsically link it to ANZAC Day.
It’s a living reminder of a grand age of glamorous rail
travel as it was formerly the refreshments rooms of
Brisbane’s Central Railway Station.

NEWS
GAMBLING FUND FOR DISASTER RECOVERY
In a Media Release circulated on 12 April, The
Attorney-General and Minister for Justice Yvette D’Ath
stated she will ask the Gambling Community Benefit
Fund to give disaster recovery projects priority.
“We want to provide extra help for not-for-profit
organisations in areas affected by Tropical Cyclone
Debbie and recent flooding,” Mrs D’Ath said.
“We’d be lost without the work and compassion of our
not-for-profits across Queensland, particularly so in the
wake of recent weather events.
“They truly embody the Queensland spirit of helping
mates in times of trouble, and we want to give them as
much support and assistance as we can.
Mrs D’Ath said that $53 million would be allocated
over the next 12 months in four separate GCBF
rounds.
THE GAMBLING COMMUNITY
BENEFIT FUND IS A STATE-WIDE
GOVERNMENT FUNDING PROGRAM
WHICH COLLECTS REVENUE
GENERATED BY GAMBLING AND
CHANNELS IT INTO NOT-FOR-PROFIT
ORGANISATIONS.
In response to the state government’s request for the
Gambling Community Benefit Fund to give disaster
recover projects priority, Bernie Hogan, QHA Chief
Executive stated,
“THE QUEENSLAND HOTELS
ASSOCIATION IS DELIGHTED
THAT THE FUNDS OUR MEMBERS
CONTRIBUTE TO THE GAMBLING
COMMUNITY BENEFIT FUND ARE
BEING DIRECTED TO THOSE MOST
EFFECTED BY CYCLONE DEBBIE.
OUR PUBLICANS ACROSS THE STATE
ARE AN INTEGRAL PART OF THEIR
COMMUNITIES, AND THEY WILL
TRULY BE ENCOURAGED TO SEE THE
LEVIES SENT TO THOSE PARTS OF THE
STATE THAT MOST NEED IT.”
For more information visit www.justice.qld.gov.au/
grants.
Those groups can apply for grants of up to $35,000
(inclusive of GST) on a quarterly basis.
Applications might cover: repairs to local sports clubs,
resurfacing sporting grounds, replacing damaged
carpets, computers, vehicles; and repairing fences and
roofs or items which might not be covered by insurance.
“Each year, about $53 million is directly returned to
groups and clubs to develop and implement a range
of projects which benefit their local communities,”
Mrs D’Ath said.
QHA REVIEW | 07

NEWS
REGULATION REQUIRED FOR
QUASI-HOTELS
QHA REVIEW | 08
FLOOD RELIEF, GOOD KARMA
Sunshine Coast Hotels Pty Ltd, owners of
the Bellvista Tavern, Brightwater Hotel and
Parklands Tavern recently teamed up with
Stone & Wood Brewing Company to raise
funds for those victims affected
by the recent devastating flood event caused
by Cyclone Debbie.
A Karma Keg was put on at all 3 venues with
all proceeds of every schooner of Stone &
Wood Pacific Ale purchased over the Easter
long weekend going to
the Scenic Rim Council Flood Relief.
Scott Armstrong, Managing Director of
the locally owned and operated Sunshine
Coast Hotels Pty Ltd said “we wanted to
help those people who had been affected
and we thought teaming up with Stone &
Wood Brewing Company was a great way of
achieving that”.
Just over $2,500 was raised for those
affected by flooding in the Scenic Rim. Further
south, Stone & Wood managed to raise a
further $17,000 for those affected in the
Northern Rivers region.
The AHA Victoria recently told a hearing convened
by the Environment and Planning Committee that
government intervention was required to discourage
apartment buildings from becoming quasi-hotels. AHA
Victoria Chief Executive Paddy O’Sullivan stated, “It is
jeopardising our regulated space.”
His concerns centred around consumer protection
in unregulated facilities, namely in relation to liquor
licensing, food and fire safety, public liability insurance
and taxation.
“Bad behaviour in hotels can be dealt with on the
spot.” As he pointed out however, liquor and EPA laws
don’t apply in the unregulated accommodation space
occupied by the likes of Airbnb and Stayz, “The lines
are blurred and it requires clarification.”
Similar concern has been expressed by Australia’s
peak accommodation representative body, Tourism
Accommodation Australia (TAA). More on this in our
ACCOMMODATION section on page 48.
BARRIER REEF UP FOR SALE
Historic Cairns CBD pub, the Barrier Reef Hotel is on
the market. Built in 1926 the heritage-listed, traditionalstyle
watering hole features a modern gaming room
with 35 machines, TAB, public bar, restaurant and 18
accommodation rooms all on 530 sqm of freehold
land. Opposite the Reef Hotel Casino and Trinity Wharf
Cruise Ship Terminal, this freehold going concern has
been listed at $4.7 million.

NEWS
QUEENSLANDER - 12 FOOTY CLUBS THANKED ON CANS
With State of Origin 2017 soon upon us, XXXX
has launched a quirky promo to celebrate a 27-
year partnership with Queensland Rugby League
and the Maroons.
The legendary brewer has featured 12 of the
state’s footy clubs on 45 million limited edition
cans and bottles of product with the first letter of
each club spelling out the ultimate Origin battle
cry – QUEENSLANDER!
Consumers can collect all 12 cans or bottle caps
with XXXX’s limited edition packs with each case
containing a minimum of four specially marked
cans.
XXXX marketing manager Richard Knight said
with Origin being a special time of year it was
important to pay homage to some of the local
clubs and senior teams that have provided so
many of the state’s rep players over the years.
“It’s these local Queensland footy clubs who’ve
taught the legends of the game how to be
great and we thought it fitting to recognise their
support,” he said.
“We may have featured 12 clubs this year, but we
reckon these special cans and bottles represent
all footy clubs, volunteers and supporters right
across the state who week in, week out get
behind local footy.”
The 12 clubs featured include the Quilpie
Magpies, University Saints – JCU, Eastern
Suburbs Magpies, Emu Park Emus, Noosa
Pirates, Souths Mackay Sharks, Logan Brothers,
Atherton Roosters, Normanton Stingers, Dalby
Diehards, Eidsvold Eagles and Roma Cities
Gladiators.
Matt Mead from the Logan Brothers said he was
proud to be part of the club and humbled to be
recognised on the XXXX limited edition.
“We’ll be making sure we put away a few of our
very own cans at the clubhouse and might even
enjoy one or two at Origin,” he said.
QHA REVIEW | 09

NEWS
ANOTHER SUNSHINE COAST
CRAFT BREWERY OPENS
There must be something in the water. The number of
small breweries on the Sunshine Coast has climbed
yet again with the recent opening of the Sunshine
Brewery in Fishermans Road, Maroochydore (right
near the Beachbeat Surfboards factory, for lovers of
both watersports of sorts).
It has been founded by locals Daryle Cook and Craig
Dunsdon who are reportedly keen home brewers
who decided to take the next step – a six hectolitre
professional brewhouse with several fermenters and a
taproom.
Sunshine Brewery joins the likes of Ten Toes Brewery
in Alexandra Headland, Sunshine Coast Brewery in
Kunda Park, Moffat Beach Brewing Co. right opposite
Moffat Beach, Your Mates Brewing Co. now based
in The Basement, Nambour along with hinterland
breweries, Brouhaha in Maleny, Macleod Brewing
Company in Bald Knob and Montville Wild Rocket
Micro Brewery. We’re getting thirsty just thinking of
them all. Indeed you can visit and even go behind the
scenes of these purveyors of liquid gold with regular
tours now run by Sunshine Coast Craft Beer Tours.
www.sunshinecoastcraftbeertours.com.au
TOOWOOMBA’S GLADSTONE HOTEL
TO BE TRANSFORMED
QHA REVIEW | 10
Businessman Kenneth Wagner has
announced his plans to transform the
Gladstone Hotel into a four-and-ahalf-star,
100-room short-stay hotel.
The young entrepreneur’s latest
acquisition follows on from the
success of his development The
Office on Duggan Street.
Together with his business partner,
Michael Hay, they transformed the twostory
building into a modern destination
that was then sold to the Worldwide Hospitality
Group. It set a new benchmark in the city’s thriving
café dining scene.
Mr Wagner anticipated lodging plans for
the Gladstone Hotel’s redevelopment
with the Toowoomba Regional Council
in coming weeks with the view to
construction ideally starting mid-year.
The Gladstone Hotel’s redevelopment
forms part of more than five projects
that will transform Toowoomba’s CBD
including the $500 million QIC Grand
Central build, the $10 million restoration
of the Burk and Wills Hotel and the former
Westpac building.

NEWS
HO,HO, HO... WHAT
A BOTTLE OF RUM
Master Distillers’ Collection Solera
is sweeping all aside to be hailed
as one of the best rums in the
world. Only launched in October
last year, Bundaberg’s newest premium dark rum was
awarded both the Best Dark Rum in the World at the
London World Drinks Awards and a Gold Medal at the
prestigious San Francisco World Spirits Competition
in April. Bottles 4-1500 have already sold out online.
Don’t fret though, bottles 1500 and above will be on
sale at The Spirit of Bundaberg Festival in October.
RM00206AD
OUT AND ABOUT
The 2017 Hong Kong Sevens was the 42nd edition of
the Hong Kong Sevens tournament, and the seventh
tournament of the 2016–17 World Rugby Sevens
Series. The tournament was played on 7–9 April at
Hong Kong Stadium in Hong Kong.
Fiji won the series with a blistering display against
South Africa in the final downing the Blitzboks 22-0. It
was Fiji’s third Hong Kong Sevens title in a row.
Australia finished third beating the USA 26-19.
Many QHA members were attendance and a few had
the chance to meet rugby royalty. Pictured here: Matt
McGuire (McGuire’s Hotels), Andrew Mehrtens (New
Zealand International), Cathy Mancuso (CCM Travel),
Craig Harley (IGT), Ben Golling (England International)
and Gordon D’Arcy (Irish International).

NEWS
AWARDS FOR EXCELLENCE NOMINATIONS OPEN.
NEW CATEGORIES, NEW OPPORTUNITIES.
QHA REVIEW | 12
Nominations for the 2017 QHA Awards for Excellence have now opened and members have until 30 June to highlight
the achievements of their venues and people on a state and, possibly later, a national scale.
For the industry’s part, the QHA Awards for Excellence mark an opportunity to showcase the best of the best that all
Queensland’s hotels have to offer – from character bush pubs to boutique accommodation venues.
To reflect the evolving nature of our industry, we’ve included two new categories this year: Best Draught Beer and Best
Suite/Apartment Hotel.
QHA judges will personally visit every nominated hotel that is a finalist in the awards. Many award categories will see the
winner automatically entered as a finalist in the AHA National Awards, giving the Queensland winner the opportunity to
be crowned as a national leader in their field.
QHA Chief Executive Bernie Hogan encourages members from all over the state to apply and make a nomination.
“The awards are a unique opportunity to achieve public recognition for excellence in service, presentation and practices
within the industry,” he said.
HOW TO NOMINATE
By now QHA members should have received a copy of the QHA Awards for Excellence Entrant Information
Categories & Criteria with the fortnightly QHA Update newsletter. The booklet contains all you need to know and
nomination forms. It’s also available at www.qha.org.au/Membership/QHA Events.

NEWS
HOTELIERS RAISE OVER
$30,000 FOR VETERANS
AND THEIR FAMILIES
A recent QHA and Aristocrat charity lunch at The
Paddington Tavern raised $30,240 for Legacy.
Over 160 guests wined, dined, networked, bought raffles
and bid for quality auction items that included sporting and
military memorabilia and two Diamond License gaming
conversions including the outstanding Dragon Link.
Guests were also entertained by MC Darren Curtis,
the Australian Army Brisbane Band and comedy
ventriloquist Darren Carr.
Legacy fundraising manager Ben Cox said the funds
raised will go towards a youth development and
engagement program that includes a family retreat and
summer development camp.
“Our retreats aim to provide vital bonding time for
families as well as supporting the important emotional
development of the family unit. Our camps aim to help
children overcome their grief, develop their resilience
and also let them enjoy being kids.”
DM2
QHA REVIEW | 13

NEWS
SUPPORT AUSTRALIA’S VITAL AEROMEDICAL
SERVICE - THE QHA ROYAL FLYING DOCTORS
CHARITY LUNCH
Using the latest in aviation, medical and communications technology, the Royal Flying Doctor Service works to provide
emergency medical and primary health care services to anyone who lives, works or travels in rural and remote Australia.
With a waiting room of 7.13 million square kilometres, the not-for-profit RFDS provides 24-hour aeromedical emergency
services that can reach anywhere, no matter how remote, within hours.
The QHA is proud to team up with IGT and the RFDS on 13 June to do our bit to help keep the Flying Doctor Service
flying with an event that will include auctions, raffles, a two-course lunch, quality beverage package and entertainment.
WHEN
Tuesday, 13 June, 12pm-3pm
QHA REVIEW | 14
WHERE
The Caxton Hotel, Brisbane, $125 per person, tables of 10 available
TICKETS
$125 per person, inc GST, on sale now at www.qha.org.au/QHA Shop

RM00220AB

NEWS
SAVE THE DATE
You won’t want to miss what is possibly one of the
most eagerly anticipated days on the QHA events
calendar. The Aristocrat & QHA Race Day is a perfect
day for passionate punters, and a chance to catch up
with industry friends and associates. Simply put, it is
unmissable. The day includes entry to the exclusive
trackside marquee, first class hospitality including
cocktail-style lunch and quality beverages throughout
the afternoon.
WHEN
Wednesday 19 July, 12.30pm
WHERE
The Birdcage, Eagle Farm Racecourse
230 Lancaster Rd, Ascot
TICKETS
$99 per person, inc GST
ND00430AA
You can buy tickets at the QHA Shop www.qha.org.au
or contact Kelly-Anne Mott at the QHA:
Phone 07 3221 6999 or email kmott@qha.org.au

EVENTS
QHA REVIEW | 17
RM00190AD

LATEST & GREATEST
WELL PRESERVED
Great for commercial and home bars. Thanks to its
patented vacuum system the Skybar Wine System
preserves your wines for up to 10 days, stores them
at the preferred temp and even provides an easy-pour
solution. Can accommodate standard 750 ml and 1.5l
wine bottles. www.skybarhome.com
SMOKIN’
Like a little wood smoke added to your beverage of
choice? Well the Crafthouse by Fortessa is your go-togadget.
This is a glass and stainless steel chamber in
which you set your drink on top of a black walnut base
and use real wood chips in a smoking gun to infuse
your drink with some vapours.
www.fortessa.com/crafthouse
FREEZE!
In an instant, Ravi Instant Wine
Chiller will cool your wine.
It’s for those times when you
have a warm bottle but need a
drink straight away. You store
this device in your freezer.
The minute the wine passes
through its stainless steel tube
its temperature drops.
QHA REVIEW | 18
WOODEN YOU LOVE IT!
If you like your adult beverages aged in oak, you will
most certainly love this. The taste from the Oak Bottle is
definitely different. There are even flour-infused bottles
such as cinnamon, coffee and maple to name but a few.
www.oakbottle.com
ASPRING JEDI?
With the impending release of Star Wars VIII in
December, the marketing machine that is Star Wars was
always going to come out with some new merchandise.
You now have a choice of cool new steins to choose
from, depending on which side of the force you sit.

ND00412AC
QHA REVIEW | 19

FEATURE
BEFITTING THE CROWN
THE ROYAL HOTEL IN ROMA HAS BEEN REBORN
INTRODUCING AN ENTIRELY NEW DIMENSION
TO THE LOCAL HOTEL SCENE.
QHA REVIEW | 20
The Royal Hotel sure has history having been burnt to
the ground not once but four times. In July last year it
was reborn as the Royal on Ninety-Nine, a state-of-the
art, super chic building that cleverly blends modern
and heritage architecture. We spoke with Bruce
Garvie, third generation Roma local about his family’s
latest venture. But first, a little on the hotel’s somewhat
chequered past.
Reportedly built around 1870 the then pine building
was first destroyed by fire in 1871. It was later built as
a two-story building described by press at the time as
“one of the most ornamental and comfortable wooden
buildings in Queensland.” Alas this structure burnt to
the ground in 1915. In December 1916, the wooden
building was replaced by a two-story brick structure
but was again completely destroyed by fire a year later.
A wooden two-story building was then constructed
where it stood proud on McDowall Street until it too
was claimed by fire in November 2014. Bruce picks up
the story.
“I am a third generation Garvie from Roma and my
kids are fourth generation obviously. We have always
been in the building game as well as owning a local
hardware store for 30 years. We have also been
involved in motels and restaurants through the years.
With a couple of partners we own The Explorers Inn
in Roma. We built, developed and operate that. It has
a 400-seat function centre and a 200-seat restaurant
along with 89 motel rooms.
“Before that we had one in Emerald with some
partners and before that we actually built 3 cinemas
would you believe – one in Roma, one in Emerald and
another Moranbah, all of which had coffee shops.
So, we have a bit of a background in the food and
beverage side but it is certainly different to a pub.
We have always been out there having a bit of a go
I guess.”

FEATURE
QHA REVIEW | 22
Royal Hotel in 1931 Royal Hotel on fire, 1915

FEATURE
Over the years the Garvie family bought many of
the shops near where the Royal Hotel once stood,
redeveloping and then leasing them out along with a
clothing business they still operate. Constantly driving
past the vacant block prompted them to address this
“scar on the main street of town”.
“Following the fire the site was cleared and nothing
had happened to it. The guy who owned it rang us and
we had a bit of a discussion and subsequently bought
the land and went to it. We turned the first sod of soil
on it on the 11 th January last year and we opened on
the 15 th July.”
Royal on Ninety-Nine became a family project of which
the Garvies are immensely proud, along with the fact it
was near completely built by locals.
“We worked on it, myself and my two boys. We
actually worked on it the whole time and ran the job
with subbies and tradies from the area. We always
wanted to use all locals. 80% of the job was built by
locals. It just shows you what you can do in the bush.
“Sometimes people think it is always better with
QHA REVIEW | 23

FEATURE
QHA REVIEW | 24
people from east of Roma when really the skills are
all here. We built it and now we operate it, which has
been a big learning curve. We are having a bit of fun
and have made sure we have all worked behind the
bars and behind the scenes, cleaned the toilets and
all those sorts of things so we actually know how to
operate the pub properly.”
There is no denying the Garvies have created
something truly outstanding. The design of the hotel is
unlike anything else in town.
“We wanted to build something that was iconic for
Roma. Something that will still be there when we
are long gone and this one won’t burn down like the
previous ones. We are the sort of people who like to
build good things and build them well. Our aim was to
make sure it still had some of the old feel about it but
still appear quite modern.”
“The other hotels in town are more in keeping with the
old style and there is plenty of room for that. We aimed
to deliver something different. I don’t think we have
taken anything away from them. We have just added
another dimension.”
Four different architects were interviewed to design the
building before the family selected one they felt they
could best work with.
“DM2 (DM2 Architecture) were great. I knew in my
mind what I wanted and what we needed, but I didn’t
have the background to put the whiz bang into it. I
wanted someone who could understand where I was
coming from. I didn’t want to have someone we were
butting heads with and that was never the case.”
WE WANTED TO BUILD SOMETHING
THAT WAS ICONIC FOR ROMA.
SOMETHING THAT WILL STILL BE
THERE WHEN WE ARE LONG GONE
AND THIS ONE WON’T BURN DOWN
LIKE THE PREVIOUS ONES.

FEATURE
QHA REVIEW | 25

FEATURE
QHA REVIEW | 26
Royal on Ninety-Nine features 4 well-appointed bars,
including Roma’s only rooftop bar, a games room with
an extensive range of poker machines, Ubet and Keno
facilities, a bistro, coffee shop and a security monitored
Kids Club ensuring the hotel appeals to all segments
of the community.
“One thing we realised early in the design stage was,
to build what we wanted to build we had to make
all segments work otherwise it wouldn’t be a viable
proposition. You have to have all those things and
once you have invested the sort of money we have
invested, you have to have all those things firing.
“Thankfully the support from the community has
been outstanding. The hotel has been extremely well
received. Somebody said to me it was like leaving
Roma coming to our place. Like I said before, there
was always this view that you had to travel east to
have a good time and it’s not the case.
“We also hope our approach may drive a bit more
potential for some of the other businesses in town to
get on board; prove to them if you do things well you
can really make it work.”
The hotel’s attractive dining areas coupled with a focus
on good quality food at a reasonable price have been
particularly successful in attracting families.
“I suppose we are realistic and recognise it is very
hard to take a particular direction with food when you
are doing big volumes like we are. Our focus is on the
family and I feel that is where hotels have changed to a
degree. You have to be able to attract families so they
feel comfortable. Hence, we have the games room for
the kids. On the food side it is important your meals are
affordable so the whole family can come and enjoy it. We
have tried to put those two things together – good quality,
affordable meals. Alfresco dining has really added to it as
well. We can open the whole place up so it has that real
airy feel. It is really a family hotel from that perspective.”
Reading reviews from adoring locals and visitors alike,
Royal on Ninety-Nine appears to have hit the mark
with its unique approach to a modern-day country
hotel. It is testament to the age-old idiom, ‘You get
out what you put in.’ Bruce summed up his family’s
approach to this redevelopment perfectly:
“It is a family project we have really enjoyed working on
together and we are immensely proud of it. We don’t
build something to make a quid out of them overnight
and be gone. We take a long-term view. We are here
for the long haul.”

FEATURE
QHA REVIEW | 27
RM00230AB

FINANCE
with Jeremy Wicht
HOTEL BUDGET CONSIDERATIONS FOR 2017/2018
It’s that time of year again when we book time with the
accountant to plan for our financial year-end and start
thinking about the budget for the year ahead. For the
south east corner of the state, most hotels have had
a good run over the last year, but quite a few of the
regional areas are still finding it tough going as they
re-adjust after the mining boom.
The headwinds of change are likely to continue for
the next 12 months with a lot of interest focussed on
the impact of government policy in the United States
under the Trump administration: most notably the
impact on international monetary markets and rising
interest rates.
At Hanrick Curran we have considered the key
changes we see coming up that are likely to have an
impact on our hospitality clients and summarised them
as follows :
THE FEDERAL GOVERNMENT IS
PROMISING SOME TAX RELIEF
FOR BUSINESSES WITH TURNOVER
UP TO $50 MILLION IN
THE UPCOMING BUDGET.
to budget on some savings coming through for the
next financial year.
QHA REVIEW | 28
1. Interest rates: The latest rate increases by the
major banks (out of step with the RBA) indicate
the days of low interest rates are nearing an end.
Consensus on the economic outlook suggest we
will continue to see rates regularly increase through
to 2020, though the timing of these increases
differs amongst the experts. We believe it would
be prudent to factor in a couple of increases in
your budget to ensure you have adequate margin
to cover the increased expense when it occurs.
It would also be beneficial to lock in some of the
facilities where you can to insulate against any rate
increases.
2. Wage rates: The recent Fair Work Commission
decision to decrease penalty rates on Sundays
and public holidays is welcome relief for the hotel
industry, however recent protestations by the
federal opposition parties and unions indicate that
it still mightn’t be a bankable deal. It’s unfortunate
Australia still has the second highest hospitality
wage rates in the world and for many operators
wages present the biggest overhead cost in
running our hotels. We may not have seen the
end of the debate; but hopefully the Fair Work
Commission decision will stand and we will be able
3. Energy costs: The cost of energy and recent
media around the debacle in South Australia
certainly reinforces the dilemma all hotels are
facing. Our energy costs are increasing faster than
a “lizard drinking”. We had a client recently advise
that his costs went up 45% when he renewed his
electricity contract a few months ago. Until we get
resolution on the national energy market framework
and intervention by the federal government, hotels
will need to factor into their budgets continuing
over-and-above increases. If you have a longer
term supply agreement that is up for renewal in
the next 12 months, then brace yourself for a big
increase: shop around if you can, but don’t expect
a reduction. Consider too the option of obtaining
subsidised solar power installations to augment the
cost and look to install energy efficient appliances
wherever possible.
4. Customer spend: Hoteliers in regional
mining centres have already felt the impact
that a downturn can have on our customers’
discretionary spending. The outlook for the next
12 months is a bit hazy and largely dependent on
the impact of interest rate increases on household
mortgages combined with uneasiness around
when the residential housing bubble will burst.

FINANCE
When household budgets get squeezed and
sentiment turns south, customers spend less on
discretionary items such as meals at the pub,
gambling and holidays. If your hotel is based in
a suburban area that is likely to suffer mortgage
stress from increased interest rates, then it would
be wise to factor into your budget a contingency
for a possible sales decline. If you’re fortunate
enough to have a hotel in a major tourist area, then
this might work in your favour as most pundits are
calling an increased number of tourists coming to
Australia on the back of a lower exchange rate and
also the Commonwealth Games to the Gold Coast
early next year.
5. Income Tax: The federal government is promising
some tax relief for businesses with turnover up to
$50 million in the upcoming budget. This would
be a bonus to the majority of our clients. But as
we know, what is “promised” by government
and what is actually “delivered” are two entirely
different things. It’s too early to budget for a saving
here, but it might come in handy as a bonus if the
government can get it through.
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
A few of our clients have been looking at buying or
selling hotels this year and pondering the outlook
as they strategise their portfolio over the next year.
Recent sales in New South Wales and metropolitan
Queensland indicate there is still strong demand
for well located venues with diversified and proven
income streams. However, regional Queensland hotel
prices are still subdued and are unlikely to see an
improvement until the base earnings start to show
a steady increase: this can represent some good
buying opportunities for the patient investor. Ultimately
the future earnings growth will drive the underlying
increase in value of the hotel.
Hanrick Curran are specialist advisers to the hospitality
industry and have been supporting independent hotel
owners for over 30 years. If we can be of assistance
in supporting your decision making to improve the
performance of your venue please contact Hanrick
Curran Chartered Accountants on 07 3218 3900.
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au

INDUSTRY ENGAGEMENT
with Damian Steele
WHY ARE ENERGY PRICES SO HIGH? WHAT CAN I DO?
QHA REVIEW | 30
ELECTRICITY AND NATURAL GAS HAS ALMOST
RECEIVED MEDIA COVERAGE SATURATION RECENTLY.
UNFORTUNATELY FOR HOTELS (AND INDEED
EVERYONE) WE WILL EXPERIENCE EXPENSIVE AND
INCREASED PRICING FOR ENERGY AND THERE IS NO
PRICE RELIEF TIPPED IN THE NEAR FUTURE.
Recent analysis by QHA Corporate Partner Trans
Tasman Energy Group (TTEG) has shown increases of
28 per cent in a large pub in QLD, and a 20 per cent
increase for a small pub. These increases could go as
high as 50 per cent. The reasons for price changes are
complex but put simply:
• The supply structure is changing from cheap
reliable base load coal generators to intermittent
renewables (wind and solar). 10 Coal generators
have closed since 2012.
• The impact of Gladstone LNG plants using a
significant amount of electricity and taking some of
the east coast gas supply, increasing the local cost
of natural gas.
• NSW and Victorian governments have stopped gas
exploration and development.
• Hazelwood (20 per cent of Victoria’s market)
closed, having a significant effect on electricity
prices throughout the national electricity market
(NEM), including in Queensland.
Further, as we witnessed recently in South Australia,
energy security is threatened as intermittent
renewables increase their share of generation in a
system designed for large base load (i.e. coal) power
stations. Where there is uncertainty in a market, risks
for the participants increase and higher prices are a
natural consequence.
Nationally, we are all looking at governments for
polices to enable the transfer of generation from
fossil fuels to renewables, in a secure and affordable
process.
WHAT CAN I DO?
Despite the price being set by the “market” there are
several key actions you can take to minimise your
operating cost, including:
• Review the costs on your current bill as you may
simply be on an inappropriate tariff or be paying
too much for a service. Note: This service is
provided by TTEG at no cost to QHA members.
• Monitor and manage your consumption as the
cheapest energy is that which you do not use.
• Carefully consider your next contract. When to go
to market? How long should the contract be for?
Should I contract my 2019 and 2020 prices now?
Recognising the impact on operating costs, most
businesses engage expertise to assist in these
processes. TTEG undertakes bulk tenders for QHA
members.
If any QHA member has any concerns regarding
contracts and managing energy costs, contact us and
we can refer you to TTEG for a no-cost assessment.
NATIONALLY, WE ARE ALL LOOKING
AT GOVERNMENTS FOR POLICES
TO ENABLE THE TRANSFER OF
GENERATION FROM FOSSIL FUELS
TO RENEWABLES, IN A SECURE AND
AFFORDABLE PROCESS.

QHA REVIEW | 31
ND00402AA

STAFFING
MADE EASY?
IT’S TRUE...
A WAY DOES EXIST, AND
WE ARE HERE TO HELP.
Designed with busy hoteliers in mind, the QHA HR Manual helps you organise every
challenge of managing a team of staff. The manual includes comprehensive human resources
policies and helpful templates for everything from job descriptions, appointment letters,
discipline and termination letters, policy and procedure templates, timesheets,
employer and employee forms and much, much more.
The recently revised edition
is available through the online
QHA Shop at www.qha.org.au.
$365 for members.
$765 for non-members.
QHA REVIEW | 32
“WE PURCHASE EVERY EDITION AS THE AUTOMATIC
UPDATES DURING AN EDITION LIFE ARE INVALUABLE.
WE WOULD NOT BE WITHOUT IT!”
Michael and Shelley Porter from Porters Plainland Hotel

Wesley Davey
EMPLOYMENT RELATIONS
PAYMENT FOR WORKPLACE TRAINING
We often get asked whether an employee should
be paid for attending or participating in training.
This article looks at where payment is required for
workplace training.
ON THE JOB OR EXTERNAL TRAINING
Our advice is that if the training is part of the
employee’s work and is undertaken at the direction of
the employer (i.e. it’s compulsory) then it’s work and
payment of wages is required. This extends to staff
meetings, if compulsory then a staff meeting is work.
If you require an employee to complete external
training such as the Responsible Management of
Licensed Venues (RMLV) course that is required for
approved managers, then that’s compulsory training
as is any follow-up training needed to maintain the
qualification while it’s still necessary for the job.
ONLINE TRAINING
Online training isn’t any different, if it’s compulsory
then it’s work. This was highlighted by a proactive
compliance deed the Fair Work Ombudsman signed
with Chemist Warehouse after it had back payed
more than $3.5 million to 6000 employees for nonpayment
for compulsory online training that employees
participated in outside of working hours.
INDUCTIONS
THERE IS A DIFFERENCE BETWEEN
COMPULSORY AND GENUINE
OPTIONAL TRAINING SUCH AS
A PERSONAL DEVELOPMENT
OPPORTUNITY.
opportunity. For it to be genuine optional training it
must be clear that it’s non-compulsory, that it’s not
work, that there won’t be payment of wages and
that employees that attend won’t be treated more
favourably than those that don’t.
TRIALS
Trial periods also cause some confusion for employers.
A legitimate test of a skill necessary for a role such as
a chef performing knife skills isn’t work provided that
it’s limited and doesn’t contribute to the business. An
employee simply performing the job that they will, or
have been engaged to perform is work and can’t be
treated as an unpaid trial.
If an induction occurs once an employee has
commenced employment then that’s work. Preemployment
inductions (i.e. reviewing and signing of
policies) such as those that can be conducted online
should take place prior to the employment relationship
commencing to avoid being considered work. In some
circumstances it may be worthwhile making any offers
of employment contingent on that pre-employment
induction being completed.
OPTIONAL TRAINING
There is a difference between compulsory and genuine
optional training such as a personal development
EMPLOYEE ENTITLEMENTS
Employers also need to be mindful that any
compulsory training should be treated as if the
employee was at the workplace performing their
normal duties. This means being mindful of the
applicable industrial instrument such as the Hospitality
Industry (General) Award 2010 or an enterprise
agreement and any minimum shift requirements.
FURTHER INFORMATION
Contact the QHA Employment Relations Department
on 07 3221 6999 or at er@qha.org.au.
QHA REVIEW | 33

QHA REVIEW | 34
INSIGHTS

INSIGHTS
WINNING TRIFECTA
LAST YEAR RYDGES SOUTH BANK HOTEL ENJOYED
THE RARE DISTINCTION OF WINNING THREE QHA
AWARDS FOR EXCELLENCE. WHAT WAS IT THE
JUDGES COULDN’T RESIST?
Twenty-one years ago Rydges South Bank was the
first hotel to lay bricks and mortar in a part of the city
that would later bloom into the internationally acclaimed
green living space on the left bank of the Brisbane River
as it approaches the city’s CBD.
Since then the hotel has developed apace with its
dynamic location to become a standard-bearer of
excellence in a truly vibrant sector of the city.
CHALLENGING REDEVELOPMENT
Under the direction of general manager Callum
Kennedy, the hotel completed one of the country’s
largest all-room redesign and refurbishments. The
$15M make-over of its 304 rooms bookended a $30M
investment over the past three years to create stunning
new spaces in the hotel. The biggest challenge, says
Callum, was remaining operational throughout the
redevelopment period.
“Delivering a superior hotel experience every day
of every week during a redevelopment of this size
and scope takes an incredible level of planning and
management by the design and construction team,”
Callum says. “That’s not to mention an unparalleled
commitment from every single staff member across
all departments.”
The resulting upgrade was well worth the wait. All 304
rooms were redesigned and refurbished, including 64
suites. Three different configurations of suites are now
available, all featuring separate bedroom and living
areas, king beds, styled furniture and 55” LCD TVs.
Redesign of all the bathrooms and ensuites maximises
space with clean lines and walk-in showers, making a
huge difference in the use of space and sense of size.
The rooms were brightened up with an unassuming
colour palette of luxe tobacco and burgundy and careful
attention was paid to bedding with luxurious elements
and king coil beds installed throughout.
It was in the realm of technology however where the
most innovative aspects of the redevelopment were
made. “The hotel is now home to a $1M technology
upgrade which features the Orion Energy Management
system,” Callum says. “This allows guests the fastest
access and most up-to-date connectivity without
sacrificing personal service – no technology will
ever take the place of a warm welcome by a real
concierge.”
One of the more advanced technology features was the
installation of a system where guests who bring their
own mobile devices can stream their own media to inroom
TVs wirelessly. “This gives guests a seamless ‘plug
and play’ solution with no need for third party apps.”
The scale of the Rydges South Bank’s redevelopment,
its savvy refurbishment and the extent of its technology
upgrade all impressed the judges of the QHA 2016
Awards for Excellence who honoured the venue with the
award for Best Redeveloped Accommodation Hotel.
QHA REVIEW | 35

INSIGHTS
QHA REVIEW | 36
SUPERIOR ACCOMMODATION
The hotel’s second QHA 2016 Award for Excellence,
for Best Superior Accommodation, was in turn a
reflection of how the redevelopment had contributed to
the quality of the venue’s offering overall. Judges were
impressed by the increased sense of space in all the
rooms boasting 180 degree views “with all the features
to make you feel like a star”. They also remarked
how the quality of the rooms was supported by other
aspects of the hotel including award-winning bars and
restaurants, conference rooms, a private board room
and a “panoramic” swimming pool.
Callum Kennedy says the total three-year investment
in redevelopment was testament to the hotel’s
commitment to remaining at the epicentre of Brisbane’s
leisure and corporate visitor market.
“Put simply, Rydges South Bank boasts the very
best location for a hotel in Brisbane. We’re fortunate
to be located right in the middle of the city’s arts and
entertainment precinct among such centres as the
Gallery of Modern Art, the Queensland Performing Arts
Complex and the Brisbane Convention and Exhibition
Centre. While also just a bridge-walk away from the
CBD, we stand truly at the heart of the new Brisbane.”
MASTERLY MARKETING
Rydges South Bank invested carefully in a marketing
program for the redevelopment. A strategy involving
the creation of targeted and effective messaging,
packages, experiences and events ensured revenue

INSIGHTS
and attendance targets were always exceeded.
Highlights of the strategy included a full communications
and familiarisation program with industry partners and
the introduction of new packages to showcase the new
rooms. The hotel also made great efforts to promote
its redevelopment at key trade and industry shows
throughout 2016.
“To create the most beautiful bedrooms is one thing,”
says Callum, “to fill them is another.”
In awarding the hotel its third QHA 2016 Award for
Excellence, this time for Best Marketed Hotel with 100+
Employees, the judges noted that all facets of marketing
were utilised – from investing in quality photographic
imagery to the intensity of its social media presence and
the arrangement of third party endorsements.
AT A GLANCE
• The Rydges South Bank Hotel’s three-year,
$30M redevelopment included a $15M redesign
and refurbishment of all 304 rooms and a $1M
technology upgrade.
• The hotel won three QHA 2016 Awards for
Excellence: Best Redeveloped Accommodation
Hotel, Best Superior Accommodation and Best
Marketed Hotel - 100+ Employees.
• Despite extensive redevelopment the hotel was still
able to maintain an annual average occupancy of
68% - even during periods in which only a third of
the rooms were available.
QHA REVIEW | 37

INSIGHTS
QHA REVIEW | 38
BRAISING
THE STEAKS
WHETHER YOU’RE A LOVER OF GOOD FOOD,
GOOD RUGBY OR JUST PLAIN OLD GOOD TIMES,
THE CAXTON HOTEL’S CHAR GRILL & TERRACE BAR
RESTAURANT IS SOMETHING OF A CHAMELEON
ABLE TO ADAPT UNIQUELY TO ANY DINING EVENT
OR FUNCTION.THROW AN AWARD-WINNING FOOD
OFFERING INTO THE MIX AND YOU’VE GOT
A HANDS-DOWN WINNER.
With 130 years of history in Brisbane, The Caxton
Hotel has established itself as an icon and leading
inner-city hotel. Owned and operated by the Farquhar
family for over 20 years, The Caxton is a multifaceted
venue that features a number of different operations
including bar, nightclub, gaming, café, bottleshop,
functions, pub TAB and restaurant. The latter of these
integral concepts, The Caxton Char Grill Restaurant &
Terrace Bar, is receiving notable acknowledgement as
one of Brisbane’s finest hotel dining experiences with a
proud reputation for the finest export quality steak and
Queensland’s freshest seafood.
The restaurant’s formal accolades make for an
impressive resumé. In addition to taking out Best
Restaurant (Hotels) at the QHA Awards for Excellence
in 2008, 2010 and 2016, the Char Grill Restaurant &
Terrace Bar was a finalist in the same category at the
Australian Hotels Association Awards for Excellence in
2011. Also in that year the restaurant was presented
with the Entertainment Gold Award, in which it was
also a finalist in 2012 and 2013. And as definitive proof
of the restaurant’s popularity, adoring fans voted it
“Queensland’s Best Pub/Bistro” in the Lifestyle Food

INSIGHTS
Channel’s I Love Food Awards in 2012 and the popular
award for “Favourite Steak Queensland” in 2014.
Owner Steve Farquhar believes having set award
winning standards, the challenge for the restaurant is
not simply to maintain but to improve and progress.
“Restaurants are a fluid business and change is required
to keep everything fresh,” he says. “Not only must
the food in the Char Grill & Terrace Bar be original in
concept and flavour, it must also be financially viable
with respect to gross profit margins.”
The restaurant’s “Two for Tuesday” and “Monday night
mate’s rates” promotions continue to be an enormous
success and regularly attract 300 diners. Steve says
the introduction of new specials for the remaining nights
of the week has improved patron numbers due to the
sheer value for money.
“All deals are genuine, don’t compromise on quality
or quantity, come with full table service and add value
to the consumer’s experience whilst dining in the
restaurant.”
One special that has become synonymous with The
Caxton, and is one of Brisbane’s best lunch time
specials, is the $16.90 Jumbo Point of Rump. It’s
cooked to your liking and served with an Idaho potato
or chips and salad. This special is offered seven days
between 12 – 3pm and has seen day time trade almost
double.
While an increasing number of musical and sporting
fixtures just a box-kick away at Suncorp Stadium has
seen a marked increase in business, Steve believes the
quality and consistency of the food service is the main
driver.
“The Char Grill is a significant component of the overall
profitability of the hotel.”
The menu is altered to mirror seasonal changes
and incorporate new innovative flavours, however, a
selection of steak and oyster dishes always remain
on the menu, with minor changes to garnishes and
compliments modified to suit the season.
“One thing the Char Grill team has always remembered
is that we are a hotel restaurant,” Steve says. “This, by
no means, suggests that we can set lower standards,
indeed we strive for excellence. What it does mean is
that we cannot abuse our situation.”
QHA REVIEW | 39

INSIGHTS
The Char Grill Restaurant & Terrace Bar embodies the
best of both worlds: diners can enjoy Queensland’s
climate in the outdoor patio area while mushroom
heaters keep everyone warm in the cooler months, and
full air-conditioning in the main dining room holds the
stifling humidity at bay in high summer.
All degrees of ambiance can be catered for with lighting
and music effortlessly adjusted. The earthy tones and
minimalist nature of the décor provides patrons with
not only a relaxing and comfortable experience, but
indeed, a projected level of sophistication to rival any of
Brisbane’s leading restaurants.
AT A GLANCE
QHA REVIEW | 40
• The menu caters to all discerning tastes and includes
fresh seafood, export quality steak, lamb and poultry
dishes. Special dietary requirements are catered for
with a vegetarian daily special and gluten free options
available.
• The kitchen team comprises of Head Chef Aaron
Newby, Sous Chef Jamus Maoate and several
qualified chefs, cooks and apprentices.
• With the slogan “Our reputation is at steak”, the Char
Grill & Terrace Bar’s marketing effort spans traditional
and online advertising avenues. Its mass email
database boasts over 5000 subscribers.

ND00435AA
QHA REVIEW | 41
ND00349AA
ND00349AA

SUPERANNUATION
with Brendan O’Farrell
A CHANCE TO MAKE EXTRA CONTRIBUTIONS
QHA REVIEW | 42
Once again, we’re fast approaching the end of the
financial year. I’m sure everyone is starting to get
busy with the stresses associated with tax time.
This year there are some changes being made to
superannuation that people should be aware of. While
QHA members will be busying themselves with tax
preparation, Intrust Super will be ensuring members
are informed of the upcoming superannuation reforms.
These new rules will be in effect from 1 July 2017.
One of the major changes is the reduction of the
current contribution caps. If you had plans to
contribute more money into your super in the years
leading up to your retirement, your plans will need to
be brought forward.
REDUCTION OF THE AFTER-TAX
CONTRIBUTION CAPS
The current after-tax contribution cap is $180,000 per
year. After 1 July, this cap will be reduced to $100,000.
If you have any assets you plan to sell, you will have
more opportunity to contribute this money to your
super before 1 July 2017. Depending on how much
after-tax money you have paid into super in previous
years, you may be able to use the bring-forward rule
and contribute $540,000. After 1 July 2017, you will
only be able to contribute $300,000 using the bringforward
provisions.
Additionally, if your super balance is above or
approaching $1.6 million, this financial year could be
your last opportunity to make an after-tax contribution
to your super. After 1 July 2017, you will only be able
to make after-tax contributions if your super balance is
less than $1.6 million.
REDUCTION OF THE BEFORE-TAX
CONTRIBUTION CAPS
The before-tax contribution cap is also being reduced.
Right now, you can contribute $30,000 to your super
before tax (or $35,000 if you were aged 49 as of 1 July
2016). After 1 July 2017, before-tax contributions will
be capped at $25,000. If you have any surplus cash
flow, it might be worth making a few extra before-tax
contributions before the cap is reduced.
If your annual before-tax contributions are currently
above $25,000, these contributions will need to be
adjusted before the end of the next financial year. If
you contribute more than $25,000 in the 2017/18
financial year, you could be liable for penalties.
EFFECT ON TRANSITION
TO RETIREMENT STRATEGIES
The run-on effect of the reduced before-tax caps
is a change to the Transition to Retirement (TTR)
scheme. Many of our members are using a TTR and
salary-sacrifice strategy to give their super a boost.
The strategy works by salary-sacrificing a significant
portion of your income into your TTR account, and
drawing down on your pension balance to ensure you
receive the same take-home pay.
The reduction of the before-tax caps will limit this
strategy. Members simply won’t be able to salarysacrifice
as much of their income as they are now.
If you have already started a TTR pension, it could
be worth talking to a financial adviser. In addition to
the reduction of before-tax caps, the benefit of taxfree
investment earnings on TTR pensions is being
removed. These changes could make a significant
difference to your current strategy, and your plans
might need to be adjusted.
ADDITIONAL SUPER CHANGES
Of course, contribution caps and the TTR
pension aren’t the only things changing with the
superannuation reforms. A $1.6 million transfer
balance cap is being introduced for balances held in
superannuation pension accounts. Individuals with a
total income of $250,000 or above, will be charged
30 per cent tax on before-tax contributions, an
increase from 15 per cent. A tax deduction is being
made available to all individuals who make a personal
contribution to their account. And the eligibility rules
for the low-income spouse contribution tax offset are
being extended, making access to the offset more
widely available.

SUPERANNUATION
WE CAN HELP!
If you have any questions about the upcoming
superannuation reforms, or about boosting your super
before the rules change, don’t hesitate to give us a
call. Our financial planning arm, Intrust360°, can help
you adjust your retirement plans and understand
the new rules. Our financial advisers will be able to
restructure your strategy, and tell you exactly how
the reforms could affect you and your super. Call
Intrust360° on 132 467 to book an appointment!
The information contained in this document is of a general nature only,
and does not take into account your individual situation, objectives
and needs. You should consider the appropriateness of the general
information having regard to your own situation before making any
investment decision. A Product Disclosure Statement is available at
www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/
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ARISTOCRAT
& QHA
RACE DAY
JOIN US
FOR A THRILLING DAY OF LIVE RACING
AT THE ARISTOCRAT & QHA RACE DAY
WEDNESDAY 19 JULY 2017 • 12.30PM
THE BIRDCAGE • EAGLE FARM RACECOURSE
Bookings can be made online at QHA Shop
at www.qha.org.au
Enquiries to: Kelly-Anne Mott at Queensland
Hotels Association Call 07 3221 6999
or email kmott@qha.org.au
QHA REVIEW | 43

TRAINING AND SAFETY with Ross Tims
Wikimedia Commons
STORMY WEATHER
QHA REVIEW | 44
Recently we were discussing fire prevention strategies
to mitigate the higher than average risk this poses
to older hotels in Queensland. In the wake of the
devastation caused by Cyclone Debbie, it’s timely to
talk about disaster management especially electrical
safety in the event of a cyclone, storm or floods.
There are things you can do before, during and after
a storm or flood to remain electrically safe. The key to
this is to prepare for all contingencies whether you’re
trading through this event or not. Make sure your
electrical safety switches are working, if you have them.
Electrically operated equipment situated outside, such
as TVs in the garden bar, should be unplugged and/
or removed if need be. Switch off and unplug electrical
equipment if practicable to avoid any power surge
damage. Also, shut down any solar PV system if you
have one using the safe isolation procedure.
Following these simple basic tips can keep you and
your property safe:
• Activate your emergency plan and stay tuned to
your local radio station for updates.
• Move stock, vehicles, outdoor equipment, garbage
and chemicals to higher ground.
• Plan which indoor items you will raise or empty if
water threatens your premises.
• If you’ve lost power, turn off your power points and
unplug electrical equipment.
• Sandbag indoor drains to prevent sewage backflow.
• Turn off your power, gas and water supply if you are
inundated.
It’s important to safely clean-up after a storm. Continue
to listen to your local radio station for further warnings
and advice. Obviously, stay away from the vicinity of
any fallen powerlines and report any that have been
damaged. Stay clear of electrical signs that may
have come down, street lights, electrical cables, foil
insulation or other conductive material that may be
lying around your property.
If your premises’ connecting line has been damaged
by a storm or flood, you may need verification tests on
your switchboard, wiring, equipment and appliances
to be carried out prior to reconnection to ensure
the electrical circuits are still sound. Don’t touch
a damaged electrical circuit board. Always use a
licensed electrical contractor to check your electrical
system. Have a licensed electrical contractor check
and/or repair water-affected electrical items such as
refrigeration units or air conditioning compressors.
Connect your generator to your premises’ electrical
wiring using a generator change-over switch and
appropriate socket. Don’t connect your generator
using a power point on a power circuit or any
other connection point. This can cause dangerous
“back-feeding”. Ensure all leads used to connect
your generator are in good working order and run it
outdoors or in a well-ventilated area.
The storm season might be coming to an end but
it’s always advisable to be prepared for the next one,
whenever that may occur.

Curt Schatz
LEGAL MATTERS
WHEN WILL YOUR PUB NEED A RAMP?
A risk-assessed management plan, or RAMP,
is a document that describes a liquor licensee’s
management practices and procedures at their
licensed pub. The purpose of a RAMP is to outline a
licensee’s management practices and policies in order
to minimise harm caused by alcohol abuse and misuse
at their pub.
A RAMP must specifically deal with the principal
activity that will be conducted at the pub, the
maximum hours of operation, details of the responsible
service of alcohol, participation in the local liquor
accord (if applicable), security, the provision of food,
staff training and minimising the impact of amplified/
outdoor entertainment on the surrounding locality.
While not all pubs will currently have a RAMP, all
licensees are required to provide a RAMP when
applying for:
• a new liquor licence;
• approval for extended trading hours;
• a permanent variation of their licence;
• a permanent change in licensed area for the pub;
• transfer of an existing liquor licence;
• restricted liquor permits; and
• car park approval.
A RAMP must be unique to each pub and each
licensee’s operations. Accordingly, when transferring
an existing liquor licence, for example as part of the
purchase of a pub, a new RAMP must be provided by
the proposed licensee.
A RAMP does not have to be provided where the
application relates to ‘low-risk premises’, or an
off-premises licence for gift basket businesses or
florists. Low-risk premises must have the following
characteristics:
• The principal activity is the provision of meals or
prepared food (i.e. a restaurant or café);
• No approved extended trading hours beyond
midnight;
• No adult entertainment permit; and
• Not located in a restricted area (i.e. local
communities with alcohol restrictions).
A RAMP MUST BE UNIQUE TO
EACH PUB AND EACH LICENSEE’S
OPERATIONS. ACCORDINGLY,
WHEN TRANSFERRING AN EXISTING
LIQUOR LICENCE, FOR EXAMPLE AS
PART OF THE PURCHASE OF A PUB,
A NEW RAMP MUST BE PROVIDED
BY THE PROPOSED LICENSEE.
Once lodged with an application, the RAMP will
be approved by the Commissioner for Liquor and
Gaming. Following approval, any changes to a RAMP
must be lodged with the OLGR and approved prior
to taking effect. Failure to advise the OLGR of any
changes to a RAMP can result in penalties.
The approved RAMP must be kept at the premises
and must be available for inspection upon request.
Staff and security working at the premises must be
aware of the RAMP and comply with all policies and
procedures outlined in the RAMP.
Does your pub have a RAMP? Is your RAMP up to
date? If not, we can assist you in preparing a new
RAMP for your pub or amending your current RAMP to
meet OLGR requirements.
If you have any queries on any of this, please do not
hesitate to call me at Mullins Lawyers on my direct line,
07 3224 0230.
QHA REVIEW | 45

Q & A
THE PRACTICALITIES OF PARADISE
QHA REVIEW | 46
RUNNING A RESORT ON A TINY TROPICAL ISLAND
BY THE GREAT BARRIER REEF MIGHT JUST BE ONE
OF THOSE DREAM JOBS. GREEN ISLAND RESORT
GENERAL MANAGER SUE O’DONNELL TALKED TO
QHA REVIEW ABOUT THE UNIQUE CHALLENGES OF
OPERATING OFF THE MAINLAND AND THE PLACE OF
ECOTOURISM IN OUR INDUSTRY.
Sue, what brought you to the Green Island
Resort?
I have been in the hospitality industry for 12 years
after a change of direction with the demise of Ansett
Airlines. After a chance meeting in a local pub with
an old friend in Cairns, I was asked to apply as the
HR co-ordinator at Green Island Resort. Having been
successful in securing the role, Green Island Resort
became my home. I became mother, nurse and
counsel to the 35 other live-on staff, which to this day
is still part of the role I thoroughly enjoy. After being
HR co-ordinator I became rooms divisions manager
before being appointed general manager in 2011. I am
proudly the third female general manager in the resort’s
22-year history.
What’s the best thing about managing a resort in
such a spectacular setting?
My role is a truly rewarding experience. No one day
is ever the same and we are privileged to live and
work in such a unique and special part of the world.
From sharing a once-in-a-lifetime event, a total solar
eclipse in 2012, to our first sighting of the famed
white humpback whale, Migaloo, just off the island,
to witnessing turtles hatching and scrambling all over
each other to reach the sea. I have watched Mother
Nature unleash herself with cyclones and weather
events changing the shape of the island and marvelled
at how quickly our environment bounces back. I love
meeting our many guests from all over the world who
come here to enjoy the Great Barrier Reef and the
rainforest setting and return for more.
What are the challenges of running a venue on an
offshore island?
While Cairns is just 27 km away across the Coral
Sea, in many ways it is a world away. Due to our
remoteness, we face many challenges. Green
Island Resort needs to be self-sufficient as we
cannot rely on the mainland for power, water and
waste management. Our supplies are received via a
weekly barge service from Cairns. As we operate a
powerhouse, chiller plant, desalination and tertiary

Q & A
Sue O’Donnell
regulated and need to work closely with other island
stakeholders. These include the Great Barrier Reef
Marine Park Authority (GBRMPA), Queensland Parks
and Wildlife Service (QPWS) and the island’s traditional
owners, the Guru-Gulu Gungandji people.
sewage treatment plant, we need to have a skilled
engineering team on site 24/7 to keep everything
running smoothly.
How does your team assist in meeting these
challenges?
All areas of our team from engineering to
housekeeping and food and beverage, need to be
highly organised. For example if we have a large beach
dinner function, we need to be super prepared to
ensure all equipment is ordered and delivered to the
Island in a timely manner bearing in mind we only have
a weekly barge. We do not have the luxury of popping
down to the shop if we have missed something. We
must also be prepared for any emergency, including
a medical incident and as such, all senior staff are
trained to Medical Technician level and we are in
contact with the Royal Flying Doctor Service in the
event they are required.
The resort prides itself on being one of the
world’s most eco-sensitive tourist operations.
How important is this?
It’s extremely important and it is a delicate balance to
work harmoniously with our environment. As a resort
on a 6000 year old coral cay within a National Park
in the Great Barrier Reef Marine Park, we are highly
What environmentally sustainable practices has
the resort developed?
Environmental sustainability is critical to everything
we do, essentially we are island caretakers. We
pride ourselves in providing not only a beautiful
resort in a unique location, but also educational
opportunities for our guests to appreciate this
magical environment. The resort construction itself
is a benchmark in sustainability. As an example, the
roofs have no gutters or rainfall collecting devices,
which is in order to preserve the island’s freshwater
for vegetation. Instead, we produce drinking water
through the desalination plant and treated water from
the sewage treatment plant is used for toilet flushing,
fire management and the air conditioning plant. All
waste is removed from the Island and we are strong
advocates for recycling.
Do you think demand for ecotourism will
continue to grow in Tropical North Queensland?
Absolutely yes. Green Island Resort has achieved the
highest level of Ecotourism accreditation in Australia,
which we have proudly held since 2001. We continue
to see a growth in travellers who are seeking naturebased
experiences and there is also a heightened
awareness of the need to protect this remarkable
environment. Tropical North Queensland and Green
Island Resort are able to showcase the beauty of the
Great Barrier Reef and tropical rainforests within this
iconic dual World Heritage listed environment. Many
of our guests come here to swim with the turtles,
stingrays, parrotfish and the multitude of exotic tropical
fish that call Green Island home.
QHA REVIEW | 47

ACCOMMODATION
VISITOR LEVY
NOT AN OPTION
QHA REVIEW | 48
In Judy Hill’s Accommodation Update in the April
edition of the QHA Review we raised the issue of
structural reform and funding within the Queensland
tourism industry. We reported the Queensland Tourism
Industry Council (QITC) had been working with
KPMG to evaluate structural and funding models that
have been employed successfully around the world.
Their research was to be coupled with an extensive
consultation workshop facilitation process entailing
ten forums across the state to seek industry feedback
before advocating a said proposal to the government.
One such model proposed in these forums introduced
the concept of a new state tourism entity. What raised
our concern with this said proposal however was that
in addition to government funding a new visitor levy
would be introduced to augment this funding. It was
our opinion we should resist the imposition of another
tax on accommodation providers in Queensland in
order to fund services that should be a standard
government activity. Thankfully the overwhelming
sentiment to come out of these forums agreed with
our stance.
A recent broadcast message from Shane O’Reilly
the QITC Chair on the 26th April stated, “I feel it is
important to communicate that one of the strong
messages that we have heard from the majority of our
members across the state is that a visitor levy is not an
acceptable option for the Queensland tourism industry.
We have made it very clear from the beginning that we
will not advocate for any change that does not have
industry support. Given this clear feedback, the visitor
levy presented in the KPMG business case will not be
taken any further by QTIC.”
We are pleased the collective voice of our industry
has been heard and that focus will now shift towards
the key themes raised in these forums around the
challenges of the current industry structure and how in
turn we can more effectively work together to create
the most competitive industry structure.
Feedback from the forums has now been compiled
by forum facilitator, Mark Olsen, and has been passed
on to the consultative committee for consideration
and discussion. A draft set of recommendations will
be proposed and presented forthwith to the QITC
Board by June of this year. As always, we will keep
our members informed of the outcome of these
discussions.
JETSTAR’S PARTNERING
WITH UNREGULATED
ACCOMMODATION OPERATORS
DISAPPOINTS
Australia’s peak accommodation representative
body, Tourism Accommodation Australia
(TAA), expressed disappointment that Jetstar
had entered into a partnership agreement
with unregulated short-term accommodation
provider, Airbnb.
“Hotels, motels and serviced accommodation
operators have been great supporters of Jetstar
since it launched in Australia and we actively
partner with them in providing holiday packages
as well as accommodation for their crews, so
it is disappointing that they would sign with
an unregulated short-term accommodation
operator such as Airbnb,” said TAA CEO, Carol
Giuseppi.
“While we have no issues with genuine
‘sharing’, the sector has become increasingly
dominated by commercial operators with
multiple properties that involve no sharing.
They contribute little to taxes or jobs, and
bypass many health, safety and development
regulations.
“That’s why so many cities around the world
are moving towards greater regulation of
accommodation listings with Airbnb. In many
states up to one third of these listings are
operating in the commercial space without
meeting the same regulatory requirements that
hotels, motels and serviced apartments have
to meet.”

Judy Hill ACCOMMODATION UPDATE
THE END OF A STAR
Star Ratings Australia has announced it will retire the
Star Ratings Australia brand and cease to operate the
Star Ratings Australia scheme on 30 June 2017.
The “star” symbols were a licensed trademark
and could only be used by properties that had
been licensed to use them with their shareholder,
Australian Motoring Services – a wholly owned
subsidiary of the Australian Auto Clubs. They were
the symbol for accommodation standards and have
held a long history as Australia’s only independent
accommodation rating system. The Star Ratings
scheme enjoyed a long and distinguished heritage with
the Australian Auto Clubs, dating back to the 1950s
when the clubs first started assessing accommodation
on behalf of their members consisting of six distinct
accommodation categories: hotels, motels, serviced
apartments, hosted accommodation, caravan-holiday
parks and self-catering properties.
They were used in more than 70 countries worldwide
and reflected the cleanliness, quality and condition
of guest facilities which was determined by more
than 200 criteria that had been ranked by Australian
travellers according to what’s important to them
and considered a valuable and respected program
that ensured travellers knew they were getting the
accommodation they expected when they booked.
Star Ratings’ problem was a mark of quality, i.e. if
a property had a one-star rating, that property had
met the standards expected of the quality one-star
property as was the case at the other end of the
spectrum if a property had a five-star rating, it had met
the standards expected of a quality five-star property.
The accommodation scheme holds a long and
distinguished history as Australia’s only independent
accommodation rating system. In a digital world where
consumers can provide online reviews, and with more
accommodation providers choosing to self-rate, the
Star Ratings scheme has found its independent review
model increasingly unsustainable.
Official star ratings did take the onus of truth away
from managers and property owners, replacing it
with a strict, logical process of assessment and
ongoing review that standardised the industry in a way
consumers could understand. Everyone knows what
a five-star hotel looks like: correction, everyone thinks
they know what a five-star hotel looks like. And that
is essentially the point industry-makers have wrestled
with over the years and no doubt part of the reason
behind the end of star ratings - the general population
feels their own judgement is accurate enough, and are
not completely trusting of self-rating managers to be
realistic about their pride-and-joy properties.
Star Ratings Australia want to assure you that they will
continue to fulfil their obligations for the 2016/17 financial
year and all the benefits offered by your Star Ratings
licence will be fulfilled. Star Ratings Australia will not
issue any new licence agreements or extend or renew
existing licence agreements for the period after 30 June
2017. As the program will cease to operate after 30
June you should remove mention of the Star Ratings
scheme and any references to any of the Australian
Motoring Clubs (whether by name or use of their logos)
from all your marketing materials. You may continue to
display certificates that display the year you were Star
Rated (even if the certificate has club logos on it).
STAR RATINGS HAS ALLOWED
A SIX-MONTH GRACE PERIOD
(UNTIL 31 DECEMBER 2017) TO
ALLOW YOU TIME TO UPDATE YOUR
SIGNAGE AND MATERIALS AND
REMOVE ANY REFERENCE TO CLUB
BRANDING AND LOGOS.
Regardless of whether accommodation hotels believed
in the Star Ratings system or not, it was a system for
travellers to be able to benchmark their expectations
whereas self-rating does not follow any accredited
system and is provided by the accommodation
property therefore assessing their own quality
standards. The self-rating systems are unofficial
and, aside from the court of public opinion, largely
unregulated. So be prepared after 1 July to not see
stars anymore and get used to seeing dots!!
For further questions please contact a member of
the Star Ratings Australia team on
(03) 9601 3325 or info@starratings.com.au
QHA REVIEW | 49

COMPASS
Sheraton Mirage
FROM GOLD TO GREEN AND BLUE: PORT DOUGLAS
QHA REVIEW | 50
UNHURRIED, YET BUSY IN THE TOURIST SEASON,
PORT DOUGLAS SITS BETWEEN RAINFOREST AND
CRYSTAL-CLEAR OCEAN - PROVIDING BOTH A
GREAT ESCAPE AND A STUNNING DESTINATION.
When gold fever hit the inland Hodgkinson River
basin in 1876, the closest viable location for a port
settlement to service the field lay at Dickson Inlet 70km
up the coast from the fledgling gold town of Cairns.
Named Port Douglas after then Premier of Queensland
John Douglas, the settlement grew quickly and for a
time outshone its southern twin as the main port for
local gold and tin mining operations. By 1882 there
were 14 hotels in town, a good gauge of its boomtown
status.
But with every boom a bust follows, and with the
Hodgkinson basin’s easily accessible treasures all but
sluiced out and banked by the 1880s, Port Douglas
was unceremoniously snubbed when the Tablelands
rail link reached Cairns in 1885 and stopped.
The town’s first attempt to embrace agriculture for
economic prosperity saw gold fever superseded by
tick fever that ravaged young cattle herds and left
farmers scratching their heads for an alternative use for
their land. The popular choice became the crop that
would save the coastal north-east of the state from
itself – sugarcane. The first crush at the Mossman Mill
in 1897 marked the start of a new beginning, and with
a modest but expanding fishing industry, Port Douglas
enjoyed a sleepy existence until the 1970s when
tourism took hold.
Lured by the port’s relative seclusion, but within
proximity of the Great Barrier Reef and the lush tropical
splendour of the Daintree Rainforest, tourists and
developers flocked to the tiny port town in increasing
numbers and sparked a boom more sustainable
than any rush on glinting minerals. Now a thriving
community with a steady but not overwhelming flow of
holiday-makers, idyllic Port Douglas has never looked
back.
The town has five QHA members that include two
pubs and three accommodation resorts.

COMPASS
Central Hotel
Ramada resort
Four Mile Beach
Thala Beach Nature Reserve
QHA REVIEW | 51

COMPASS
Court House Hotel
CENTRAL HOTEL
This much-loved, venerable Queenslander was built
in 1878. Originally named the North Australian Hotel,
it was damaged in a 1911 cyclone and largely rebuilt.
Since then the Central has been renovated with open
timber decks, giant sail structures and verdant tropical
landscaping alongside the old pub. Adorned with three
bars, a spacious verandah, lush beer garden and the
largest outdoor screen in Far North Queensland, the
Central Hotel offers everything a traditional pub should
in the heart of Macrossan Street.
in the Port in the 1980s, the Sheraton Mirage marked
the coming of age of Port Douglas’s burgeoning tourist
industry. Now recently revitalised, the beachfront resort
offers 5-star amenities with sparkling saltwater lagoon
pools and an 18-hole golf course nestled among lush
tropical gardens. Exquisite dining venues provide
delicacies including fresh seafood in the comfort of the
resort. Family-friendly facilities include large swimming
pools, special Kids Pass and a tour desk ready to
inspire adventures for young and old.
RAMADA RESORT PORT DOUGLAS
QHA REVIEW | 52
COURT HOUSE HOTEL
Just down Macrossan Street, the Court House Hotel is
another grand and charmingly restored Queenslander
with a strong emphasis on food and good quality
fresh local produce. The “Courty” offers an extensive
and affordable menu that makes for no fuss, delicious
pub grub. The Chefs source tropical produce and
ingredients available to the region. The drinks menu
offers all the classic pub favourites, boutique craft
beers, ciders, spirits and cocktails. Seated dining areas
are available on the ground and first floors. The Sunset
Bar, the pub’s rooftop bar, has recreated a tropical,
colonial oasis – a perfect spot to escape and watch
the sunset, which is one of Port’s best kept secrets.
SHERATON MIRAGE PORT DOUGLAS RESORT
Heading south of the town centre, the Sheraton
Mirage Port Douglas overlooks the picturesque Four
Mile Beach. When it was the first luxury resort to open
Further down the beach, the Ramada Resort enchants
guests with its Tree Bar & Grill encircled by ancient
Melaleuca rainforest right in the heart of the venue and
overlooking a lagoon pool, swim-up bar and waterfall.
All accommodation is themed with natural colours
and plantation shutters, designed to complement
the natural surrounds. A uniquely North Queensland
experience.
THALA BEACH NATURE RESERVE
Out of town Cairns-bound down Captain Cook
Highway, Thala Beach Nature Deluxe eco
accommodation is the only Port Douglas resort located
on a private headland. The hotel offers eco-friendly
accommodation options creatively positioned around
the resort’s stunning 145 acre property. Unique onsite
experiences are included in the room rate. Thala’s
private beach frontage provides a natural setting for
guests to unwind in natural splendour while still being
within easy access to the Great Barrier Reef, Cairns,
Port Douglas and the Daintree Rainforest.

QHA REVIEW | 53
ND00426AA

MP ATTORNEY GENERAL
The Hon. Yvette D’Ath
HOTELIERS HELPING DRIVE CULTURAL CHANGE
QHA REVIEW | 54
2017 HAS BEEN A SIGNIFICANT YEAR
FOR THE HOTEL INDUSTRY.
I would like to thank hotel licensees and their staff
for their support and contribution so far to the
Government’s Tackling Alcohol Fuelled Violence
initiatives. We know that alcohol-fuelled violence is an
issue that cuts across demographics, and it will take
co-operation from everyone involved to drive cultural
change.
Since July 2016 some Queensland hoteliers have
worked through significant changes. As licensees are
aware, ID scanners commence on 1 July 2017 for
relevant licensees in Safe Night Precincts.
To assist licensees in adopting ID scanners, the
Queensland Government announced it will provide
a direct, one-off payment to all licensees who are
required to install an ID scanning system by 1 July.
All relevant licensees were sent an application form by
the Office of Liquor and Gaming Regulation (OLGR)
at the end of last month to apply for the payment of
$4,000 (ex GST).
SINCE JULY 2016 SOME
QUEENSLAND HOTELIERS HAVE
WORKED THROUGH SIGNIFICANT
CHANGES. AS LICENSEES ARE
AWARE, ID SCANNERS COMMENCE
ON 1 JULY 2017 FOR RELEVANT
LICENSEES IN SAFE NIGHT
PRECINCTS.
This funding is available now, and if you have not done
so already, I encourage you to engage with the OLGR.
For further information, including contact details of the
approved operators, please refer to the information on
ID scanners available at www.business.qld.gov.au.

QHA REVIEW | 55
ND00431AA

OLGR with Michael Sarquis
OFFICE OF LIQUOR AND GAMING REGULATION UPDATE
QHA REVIEW | 56
ID SCANNERS NEWS
The introduction of ID scanners for some hotels
inside safe night precincts (SNP) is now less than two
months away.
Last month the Office of Liquor and Gaming
Regulation (OLGR) was pleased to report that the
Queensland Government had approved financial
support for hotels required to install ID scanning
equipment. Both QikID’s (pictured) and Scantek
Solutions Pty Ltd’s ID scanning systems were
approved by the Commissioner for Liquor and
Gaming.
The Commissioner also supported a more flexible
approach to the ID scanning provisions in Section 5
of the Security Providers Act 1993 (SPA) following
concerns from the industry about
increased operational costs and
staffing flexibility.
As such, he determined that a
person scanning an ID need not be
a licensed crowd controller, but only
in the following circumstances:
• that ID scanning is mandatory for
your venue, and
• the person is accompanied and
directly supervised by a licensed
crowd controller for such duties at
all times, and
• the licensed crowd controller
independently assesses both the ID
and the patron and appropriately screens
the entry of the patron, and
• if the ID scan identifies a banned patron,
only a licensed crowd controller may
remove that person from on or around
the premises, and
• in any physical interaction between a
licensed crowd controller and a patron, a
person merely scanning a patron’s
ID must avoid all involvement, and
• the person must be appropriately
trained to operate the scanning
system.
Therefore, the exempted persons will not be subject to
the requirements of the SPA including the wearing of
ID and the completion of registers.
If you have not done so already, these advancements
should offer encouragement to regulated hotels to
make contact with one of the Approved Operators –
Scantek or QikID.
Contacting them as soon as possible is highly
advisable if you require equipment to be installed by 1
July 2017.
More information, including the contact details of
approved operators and details on the SPA exemption,
can be found at www.business.qld.gov.au or by
phoning 13 QGOV (13 74 68)
REQUIREMENTS FOR APPROVED MANAGERS
OLGR compliance officers have recently identified
concerns with hotels failing to comply with the
approved manager requirements under the Liquor
Act 1992.
Some hotels have not had an approved manager
reasonably available or present at a time when
they must be. In other instances, staff have been
engaged in the capacity of an approved manager,
however did not hold the requisite approval at the
time.
Under the Act, a hotel licensee must take reasonable
steps to ensure that a person employed as an
approved manager (or the licensee or permittee)
are present or ‘reasonably available’ during ordinary
trading hours or, extended trading hours between
7am and 10am.
Being ‘reasonably available’ means being readily
contactable and able to be present within one hour
of contact, or another time as approved by the
Commissioner for Liquor and Gaming.
Furthermore, the Act requires an approved manager
to be present during approved extended trading hours
between:
• 12am and 5am if the licence type is a special
facility licence for an airport or casino.
• 12am to 3am if the licenced premises is
located in a safe night precinct.
• 12am to 2am for other licensees.

Michael Sarquis
OLGR
LAST MONTH THE OFFICE OF LIQUOR AND GAMING
REGULATION (OLGR) WAS PLEASED TO REPORT THAT
THE QUEENSLAND GOVERNMENT HAD APPROVED
FINANCIAL SUPPORT FOR HOTELS REQUIRED TO
INSTALL ID SCANNING EQUIPMENT.
A person can apply to the Commissioner to be an
approved manager (refer to section 142Q) if they
hold a current Responsible Management of Licensed
Venues (RMLV) certificate. However, it’s important to
note that RMLV certification alone does not give you
approval to act as an approved manager, you must
also have permission from the Commissioner.
The licensee must also keep copies of the current
RMLV certificates held by each approved manager
employed by the licensee (refer to section 155AE)
at the main licensed premises and these must be
available for inspection by an OLGR investigator.
For more information about approved managers refer
to Guideline 43 available online.
ENSURE YOUR POSTAL AND EMAIL ADDRESSES
WITH OLGR ARE CORRECT
It is important that the OLGR has your correct and
preferred postal and email addresses on our database.
OLGR regularly sends you information which is
essential for you to know, or respond to, and which
can affect the functioning of your business. It is in
your best interest to make sure your address
details with us are correct.
We are approaching mid-year when the Office of
Liquor and Gaming Regulation (OLGR) issues annual
liquor licence fee notices.
RESULTS: AUTHORISED SALE OF GAMING MACHINE
AUTHORITIES
The last tender sale of gaming machine authorities saw
a total of 84 authorities advertised and sold across
Queensland.
In the south-east region, 28 authorities were sold at
an average price of $162,498.68. There were 53 in
the coastal region at an average price of $65,674.70
and three in the western region at an average price of
$65,510.00.
This sale was advertised on 1 March
and closed on 22 March.
At this stage, the next gaming machine authority
tender is likely to be held in July 2017. All eligible
licensees will be contacted by email to advise of the
advertising of the authorised sale.
Notices are generally sent out by post late in June,
to be paid by 31 July 2017. If your liquor licence fee
isn’t paid on or before the due date, your licence will
be automatically suspended for 28 days. If you fail to
make payment during that 28 day period, your licence
will be cancelled.
OLGR is also increasingly using email for the
distribution of important information, such as changes
to legislation and the commencement of tenders for
hotel authorities.
To request us to update your address details
on our database, email our Licensing Branch at
liquorandgaminglicensing@justice.qld.gov.au.
Alternatively, you can update the details yourself
online via the OLGR Client Portal.
QHA REVIEW | 57

TOP DROP
OUT & A BOUT
PALE ALE
Newstead Brewing Co
HEF
WHEAT BEER
Burleigh Brewing Co.
PALE
ALE
Sail & Anchor
STEAM
ALE
Mountain Goat Beer
QHA REVIEW | 58
Built on a base of
traditional Ale malt with
Carapils and Munich
malts which add depth
and flavour, it is the New
World hops that kick this
beer into gear. A pine
needle bouquet and
an orange, fruity palate
develops into a lingering
but tantalising bitterness
that is beyond what you
will find in most of its
Aussie peers. Its smooth
bitterness is what makes
it quite unique and a real
winner.
This is one awesome
south German style of
wheat beer or hefeweizen
as they are known. Made
from only malted wheat,
malted barley, German
hops, water and yeast,
it delivers lashings of
banana, orange zest
and subtle spice. It has
a bright white head and
a silky smooth, creamy
texture that is extremely
easy to drink. More
please! Extremely food
friendly but possibly best
paired with seafood. Has
deservedly won plenty of
awards.
Another beer suited to
downing with seafood
due to its tingling bitter
aftertaste is Sail &
Anchor’s Pale Ale. Hailing
from Fremantle, one of
the most eminent craft
brewing hot spots in
Australia (indeed the Sail
& Anchor pub was at the
absolute forefront of the
craft beer movement) this
American-style, fruity and
refreshing ale is a beauty.
Solid hop aroma and
flavours bursting with pine
and citrus notes.
Described by some as
a ‘lighter’ tasting ale, its
clean palate-cleansing
finish is sure to appeal to
newcomers to the world
of craft beer. This certified
organic ale has avoided
pasteurisation and is
free of preservatives and
additives. The subtle floral
aroma and crisp, lightly
hopped taste is thanks to
a hit of wheat malt and
being fermented cooler
than a normal ale, along
with the use of Hallertau
and Citra hops and a
dose of Galaxy flowers at
the end.

TOP DROP
PALE
LAGER
Dos Blockos
FIREBALL
CINNAMON WHISKY
Sazerac Company
OCEAN
GIN
Dasher + Fisher
MASTER DESTILLERS’
COLLECTION SOLERA
Bundaberg Rum
No too bitter, not too
sweet. This is one cracker
of a lager. It if takes being
a hipster to drink craft
beers like this, you won’t
think growing a beard or
wearing your girlfriend’s
jeans is such a bad idea.
It even comes packaged
in a brown paper bag in
a nod to the squatting
ancestry of the beer’s
namesake. This just
adds to its hipster cred.
This smooth premium
pale lager’s malty flavour
balances a mild hop
bitterness incredibly well.
If you love rum or whisky
and all things spicey,
you are going to think
this is the best drink
ever invented. It’s a
Canadian whisky infused
with cinnamon of all
things. Who would have
thought? Its sweet but
spicey, smooth but with a
real kick that will have you
coming back for more.
Sadist! You can have it
with a range of mixers but
we strictly recommend
you have it with ice and
nothing else. It is that
good.
Tasmanian-based
Southern Wild Distillery
has released a new range
of gin called Dasher
+ Fisher, after the two
wild rivers of the same
name that run through
the snowmelt of Cradle
Mountain. Three unique
gins have been crafted
using ingredients inspired
by the Tasmanian
landscape: Mountain,
Meadow and Ocean.
Ocean Gin is complex
and layered with aromas
of seaweed, salty ocean
spray and fresh rose
petals with sophisticated
flavours of nori, jasmine
and roasted peanuts.
Only launched in October
last year, Bundaberg’s
newest premium dark
rum has been lauded as
one of the world’s best in
two recent international
competitions. Just this
April it was awarded both
the Best Dark Rum in
the World at the London
World Drinks Awards
and a Gold Medal at the
prestigious San Francisco
World Spirits Competition.
The meticulous
maturation process
unleashes a complex,
sweet, and exquisitely
smooth rum, with notes
of vanilla, fruitcake and
butterscotch.
QHA REVIEW | 59

WINE
with John Rozentals
ORANGE GRAPES
Carmelo D’Aquino holds a special place in my heart for
two reasons.
Firstly, the small delicatessen he established in Orange
was one of the things that kept my late father sane.
Arnold was an extremely proud Australian but as a
post-war refugee from war-torn Europe he found the
food here somewhat bland, to say the least … except
for the continental goodies — sausages and breads
and table wines, etc — stocked by Carmelo.
Secondly, we tend to think of Orange as a quite recent
addition to the Australian wine scene, but, in fact,
Carmelo D’Aquino made his first barrel of wine there,
in a small tin shed, in 1946, just on 70 years ago.
The origin of the grapes has been lost to history but
that hardly matters. What matters is that Carmelo is
recorded as the first winemaker in Orange and that he
started an industry that has boomed in recent years
and lifted the district to an esteemed standard in the
world of wine.
That tradition has been inherited by his grandson Rex
D’Aquino, who produces some of the country’s top
drops under the Highland Heritage label and has just
released a couple of reds in the new Patrono series,
released specifically to honour the pioneering work of
Carmelo.
The Highland Heritage operation, on the outskirts of
Orange along the Mitchell Highway towards Sydney, is
one of the region’s modern landmarks and includes a
Rex D’Aquino … a firm grip on history.
restaurant, function centre and cellar-door as well as a
pristine vineyard.
And Rex, thankfully, has a firm grip on history: “We
have seen great changes over the past 70 years. From
traversing Australia to buy grapes we moved closer
to home, making wine from Cowra during the 1980s
and now making our flagship wines from vines that we
planted here in Orange in 1985.”
TOP SHELF
with John Rozentals
HIGHLAND
HERITAGE 2015
Patrono Series
Shiraz
KATNOOK
ESTATE 2012
Cabernet
Sauvignon
KATNOOK
ESTATE 2013
Cabernet
Sauvignon
QHA REVIEW | 60
A lovely, smooth velvety
red with rich spicy fruit
flavours seamlessly
integrated with oak that
doesn’t at all intrude.
Enjoy with a top-grade
char-grilled steak.
As the place where
John Riddoch started
winemaking in
Coonawarra, Katnook
holds a special position,
and this elegant red
represents the epitome of
the district.
It’s less than half the
price of the Odyssey
but it’s more than
half the wine… a
cassis-bomb that’s
the perfect match for
the best lamb you can
find.

Paul St John-Wood
PUB TALK
CLEAR SKIES AHEAD
I hope all venues made the most of the recent long
weekends and enjoyed a boost in trade. It was great to
see a large number of pubs across the state respectfully
celebrate ANZAC Day and organise enticing promotions
and events. The Grand Central Hotel in the Brisbane CBD
went above and beyond to decorate the exterior of the
hotel with a cascading wall of pinwheel poppies – each had
a handwritten message of peace from local school children.
We were relieved to hear the structural damage sustained
by hotels in the path of Cyclone Debbie was minimal and
for those venues that were affected, insurance companies
were quick to assist. Obviously in these situations the
cosmetic damage and the loss of trade can be just as
problematic and stressful for owner operators as major
damage. The QHA has a number of high power petrol
Gernis available for use free of charge. If these would
be of assistance to your hotel please contact
paul@qha.org.au or 0401 210 789.
With a number of significant sporting and cultural events
approaching in the coming months, hotels have begun to
submit their applications for one-off extended trading hours
permits. Many venues are receiving requests from the OLGR
for further information because the applications haven’t
correctly addressed the new criteria for approval. If you’re
looking to submit an application, or have received a request
for further information and would like assistance, please
contact the QHA.
The calendar for QHA Regional Licensees’ Meetings
has been finalised for the remainder of 2017. To view
the calendar simply visit www.qha.org.au/Membership/
QHA Events. The format of these meetings will be either
a breakfast or lunch and the content will address local
licensing issues and assistance with business development
opportunities. PFD Food Services have continued their
partnership to cater these meetings, which is greatly
appreciated by all attendees. The next meeting will be on
Tuesday 30 May in Bundaberg.
New QHA Member, The
Sporting Globe in Chermside
WELCOME TO NEW MEMBERS
The QHA would like to welcome new members Tingoora
Hotel – Tingoora, Queensland National Hotel –
Laidley, Stock Hotel – Toowoomba, Acacia Ridge
Hotel – Acacia Ridge and The Sporting Globe –
Chermside. We wish you every success in the year ahead
and look forward to assisting you in your hotel business
endeavours.
QHA REVIEW | 61

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 62
ACCOUNTING/ TAX
FTI Consulting
Ph: 07 3225 4900
www.fticonsulting.com
Hanrick Curran - Chartered
Accountants
Ph: 07 3218 3900
www.hanrickcurran.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
www.hlb.com.au
McGrath Nicol
Ph: 07 3333 9800
www.mcgrathnicol.com
PJT Accountants &
Business Advisors
Ph: 07 5413 9300
www.pjtaccountants.com.au
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
www.pcsqld.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
www.prosperityadvisers.com.au
ARCHITECTS /
REFURBISHMENT/
RECONSTRUCTION /
REPAIRS
Brand & Slater
Architects P/L
Ph: 07 3252 8899
www.brandandslater.com.au
Club Bar Concepts
Ph: 1300 426 637
clubbarconcepts.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
www.hotconcepts.com.au
One Alliance Project
Consulting
Ph: 1300 853 123
www.oneallianceprojects.
com.au
Paynter Dixon - Design &
Construction
Ph: 07 3368 5500
www.paynter.com.au
Rohrig Hospitality
Ph: 07 3257 4411
www.rohrlg.com.au
Unita Group
Ph: 1300 659 399
www.unita.com.au
BEVERAGES
Accolade Wines,
Ph: 07 3252 7933
www.accolade-wlnes.com
Asahi Premium
Beverages
Ph: 07 3868 2388
www.schweppes.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
www.brown-forman.com
Carlton & United Breweries
Ph: 07 3666 4104
www.cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
www.ccamatil.com
Diageo
Ph: 07 3257 0800
www.diageo.com
Lion
Ph: 07 3361 7400
www.lion-nathan.com.au
Liquor Marketing Group
Ph: 07 3246 5272
www.bottlemart.com.au
Red Bull Australia
Ph: 02 9023 2892
www.redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
www.samsmith.com
Sirromet Wines
Ph: 07 3206 2999
www.sirromet.com
Treasury Wine Estates
Ph: 03 9685 8000
www.treasurywineestates.
com
EDUCATION, TRAINING
& EMPLOYMENT
AvailioPty Ltd
Ph: 07 3218 3900
www.availio.com
Best Security - Security
and Training
Ph: 07 3212 8460
www.bestsecurlty.net.au
Clear to Work - Police Checks
Ph: 07 3899 1123
www.cleartowork.com.au
Frontier Leadership
Ph: 0423 097 246
www.frontierleadership.edu.au
Foundation Education
Ph: 1300 130 157
www.foundationeducation.
com.au
Industry Graduates
Ph: 1300 038 000
www.industrygraduates.com
Nystrom Relief Managers
Ph: 0487 205 285
www.nystromreliefmanagers.
com.au
St John Ambulance Australia
Ph: 07 3253 0552
www.stjohnqld.com.au
ENERGY GAS/POWER
ELGAS
Ph: 131161
www.elgas.com.au
Leading Edge Energy
Ph: 1300 852 770
www.leadingedgeenergy.
com.au
TransTasman Energy Group
Ph: 1300 118 834
www.tteg.com.au
FINANCES,
BANKING,INSURANCE
& INVESTMENTS
AON Risk Services -
QHA Insurance Brokers
Ph: 07 3223 7512
www.aon.com.au
Ausure Insurance Brokers
SEQ
Ph: 1300 450 663
www.ausureseq.com.au
Banktech
Ph: 1800 080 910
www.banktech.com.au
Bepoz Retail Solutions
Ph: 1300 023 769
www.bepoz.com.au
BUPA - health insurance
Ph: 134135 (quote ID
2109197)
www.bupa.com.au
CashPoint Payment Solutions
Ph: 1300 286 626
www.cashpoint.com.au
Green Finance Group
Ph: 0457 883 700
www.greenfinancegroup.
com.au
Hanrick Curran –
Chartered Accountants
Ph: 07 3218 3900
www.hanrickcurran.com.au
lnCash ATMS
Ph: 1300 800 660
www.incash.com.au
Integrity Corporate Finance
Ph: 02 9268 3088
www.integrityfinancegroup.
com.au
Silverchef
Ph: 07 3335 3392
www.silverchef.com.au
St. George Corporate &
Business Bank
Ph: 07 3232 8911
www.stgeorge.com.au/
corporate-business
Westpac Banking
Corporation
Ph: 07 3350 7750
www.westpac.com.au
FOOD & ASSCOCIATED
BUSINESSES
Bitesize Coffee Treats
Ph: 02 9723 6500
www.bitesizecoffeetreats.com
PFD Food Services
Ph: 07 3906 9726
www.pfdfoods.com.au
GAMING AND RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
www.ainsworth.com.au
Aristocrat Leisure industries
Ph: 07 3801 4444
www.aristocrat.com.au
Scientific Gaming
Ph: 02 9773 0299
www.scientiflcgames.com
Bytecraft Systems -
Gaming Machine Service
Ph: 07 3456 3345
www.bytecraft.com.au
Casino Consoles Australia
Ph: 07 3890 2969
www.casinoconsoles.com.au
IGT
Ph: 07 3890 5622
www.igt.com.au
Karo - gaming stools
Ph: 02 9980 1431
www.karo.com.au
Konami Australia
Ph: 02 9666 3111
www.konamiaustralia.
com.au
Maxgaming Queensland
Ph: 07 3637 1235
www.maxgaming.com.au
National Poker League
Ph: 02 9662 2023
www.npl.com.au
Tabcorp Keno
Ph: 07 3243 4113
www.tabcorp.com.au
UBET
Ph: 07 3637 1370
www.ubet.com
HOSPITALITY
CONSULTANTS
Commercial Licensing
Specialists
Ph: 07 5526 0112
www.clslicensing.com.au
DWS Hospitality
Specialists
Ph: 07 3878 9355
www.dws.net
Graham Brown - Liquor
& Gaming Licences
Ph: 07 3300 1578
Professional Hospitality
Ph: 07 3160 8132
www.professionalhospitality.
com.au
HOTEL ENTERTAINMENT
Fox Sports
Ph: 0403 061 412
www.foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
www.austar.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
www.nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
www.proscore.com.au
Recharge DJs
Ph: 1300 836 832
www.rechargedjs.com
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
www.skychannel.com.au
HOTEL & BAR SUPPLIES
Andale Beverage Systems
Ph: 07 3421 5200
www.andale.com.au
Ausworld Commercial
Furniture & Design
Ph: 0409 264 212
www.ausworldfurniture.com.au

QHA PARTNERS & CORPORATE MEMBERS
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
www.boc.com.au
Hunter Technologies
Ph: 1300 693 357
www.cellarcontrol.com.au
Challenger Services Group
Ph: 07 5668 3133
www.csgroup.com.au
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
www.cmbm.com.au
QHA PLATINUM PARTNERS
HOTEL BROKERS / REAL ESTATE /
PROPERTY VALUERS
MVS National Mackay Whitsundays
Ph: 07 4847 0737
www.mvsvaluers.com.au
CBRE Hotels
Ph: 07 3833 9720
www.cbrehotels.com
Knight Frank Australia
Ph: 07 3246 8888
www.knightfrank.com.au
Just Cleaning
Ph: 07 3348 6770
www.justcleaning.com.au
Tru Security Services
Phone: 0452 377 662
Web: www.trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
www.intrust.com.au
QHA DIAMOND PARTNERS
Knight Frank Valuations
Ph: 07 3193 6800
www.knightfrank.com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
www.powerjeffrey.com.au
TECHNOLOGICAL PRODUCTS
& SERVICES
Big Ass Fans
Ph: 1300 244 277
www.bigassfans.com.au
Bytecraft Systems
Ph: 07 3456 3345
www.bytecraft.com.au
QHA GOLD PARTNERS
LEGAL
Bennett & Philp Lawyers
Ph: 07 3001 2999
www.bennettphilp.com.au
Corrs Chambers
Westgarth - Lawyers
Ph: 07 3228 9778
www.corrs.com.au
McMahon Clarke
Ph: 07 3831 8999
www.mcmahonclarke.com
Mullins Lawyers
Ph: 07 3224 0222
Curt Schatz - direct
Ph: 07 3224 0230
www.mullinslaw.com.au
First2Click
Ph: 1300 765 385
www.unidapsolutions.com.au
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
www.jbhifi.com.au
Time Target
Ph: 07 3137 1133
www.timetarget.com
QIKID
Ph: 1300 553 256
www.qikid.com
Scantek Solutions
Ph: 1300 552 106
www.scantek.com.au
LIQUOR BUYING GROUPS
TRANSPORT
Liquor Legends Retail
Buying Group
Ph: 07 3107 74 22
www.liquorlegends.com.au
Liquor Marketing Group (Bottlemart)
Ph: 1300 733 504
www.bottlemart.com.au
A.P. Eagers Limited
Ph: 07 3109 6731
www.apeagers.com.au
Black and White Cabs
Ph: 07 3860 1800
www.blackandwhltecabs.
com.au
QHA SILVER PARTNERS
Green Finance Group
LIQUOR WHOLESALE GROUPS
ALM (Australian Liquor Marketers)
Brisbane: Ph: 07 3489 3600
Townsville: Ph: 07 4799 4022
Cairns: Ph: 07 4041 6070
www.almliquor.com.au
SECURITY / CLEANING
Best Security
Ph: 07 3212 8460
www.bestsecurity.net.au
Cap Security Services Pty Ltd
Ph: 07 3892 7777
www.capsecurity.com.au
WASTE MANAGEMENT
Bottlecycler
Ph: 0434 416 540
www.bottlecycler.com
PRINTING / GRAPHIC DESIGN
Easil - Graphic Design
Ph: 1300 032 745
www.easil.com
Platypus
Ph 07 3352 0300
www.platypusgraphics.com
QHA BRONZE PARTNERS
Power Jeffrey and Company
Best Security
Black & White Cabs
Rohrig Group
St George Bank
Red Bull Australia
Brand+Slater Architects
BOC Limited
Paynter Dixon
Prosperity Advisers QLD
QHA REVIEW | 63

TRADE DIRECTORY
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
COMMERCIAL FITOUTS
Bars, Clubs, Cafes, Restaurants.
Specialists in unique and premium
nationwide commercial fitouts for
clubs, bars, cafes and restaurants.
P: 1300 426 637 (1300 HAMMER)
E: sales@clubbarconcepts.com.au
www.clubbarconcepts.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of the
most dynamic game libraries in the
market.
P: 07 3458 9180
www.sggaming.com/australia
REFRIGERATION SYSTEMS
Time to upgrade your beverage and refrigeration systems?
Call us for expert advice and all your requirements including:
Quality beer dispensing equipment | Ice machines |
Refrigeration | Custom solutions for all venue sizes | AS5034
Compliancing | Sales, Installation, 24/7 Service.
Phone: 07 3422 0011 www.allsocool.com.au
BEER DISPENSING SYSTEMS - Sales - Service - Installation
Refrigeration | Glycol Equipment | Beer Gas Equipment
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7
Maintenance, Servicing and Repairs. Australia’s largest
manufacturer, installer and suppler to beer dispensing
equipment. Proudly Australian Owned and Operated.
5 Holden Street, Woolloongabba, QLD 4102
Phone: 07 3421 5200 www.andale.com.au
QHA REVIEW | 64
PRESTIGE GAMING STOOLS
Comfort at Play
Karo Australia Pty Ltd
P: 02 9980 1431
E: info@karo.com.au
www.karo.com.au
DOWNTOWN DOMESTICS
Too busy to get domestic?
Window cleaning | Building washing
Housekeeping | Carpet / Upholstery
Cleaning | Bond / Spring cleaning |
Emergency cleaning | Pest control.
P: 1300 386 963
www.downtowndomestics.com
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning
services | Compliant with ISA 9001
| Quality assurance | EcoClean
Certified using environmentally
friendle products | Free quotations.
P: 07 3391 2005
www.citypropertyservices.co

TRADE DIRECTORY
PROUD PLATINUM PARTNERS OF THE QHA.
FOOD PHOTOGRAPHY
We do more than create beautiful images of how your food
looks. We show how your food tastes!
Specialising in food, venue interiors, hospitality.
Award-winning service – QHA member discounts.
P: 0474 111 797 E: paul@goldcoastfoodphotographer.com
www.goldcoastfoodphotographer.com
COMPLETE FACILITY MANAGEMENT SPECIALISTS
Brisbane | Gladstone | Gold Coast | Sunshine Coast |
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality
cleaning specialist, Hotel refurbishments, Lawns & ground
maintenance, Property & asset management, High pressure
cleaning/ non slip solution specialists.
P: 1800 262 637
www.cmbm.com.au
TANKSEC
Is your current CCTV good enough to convict, terminate or
defend your name, reputation and Liquor Licence? Upgrade
your CCTV to HDCVI... Today! 720p/1080p run over your
existing coax cable.
P: 07 5564 6331 E: sales@tanksec.com.au
www.tanksec.com.au
GLASS RECYCLING MANAGEMENT
Save time, space, money, people and the environment.
Reduce bottle noise inside and outside your venue, Improve
worksplace health and safety, Reduce space needed for
glass waste bins, Save money on your current waste charges
Free trial call 1300 306 039 E: info@bottlecycler.com
www.bottlecycler.com
INTEGRATED POS SOLUTIONS
As used by Award Winning Hotels. New Compact
10” Touch Screens available. 10” & 15” Hotel and Bar
POS Solutions.
P: 1300 BIZSTAR 1300 249 782
E: reg@bizstar.com.au
www.uniwell4pos.com.au to find out more.
QHA REVIEW | 65

TRADE DIRECTORY
PUBLIC
NOTICE
SIGNS
BIG SCREEN VIDEO
Leading the big screen revolution.
Indoor and outdoor LED Screens
P: 1300 BIG SCREEN
E: admin@bigscreenvideo.com.au
www.bigscreenvideo.com.au
PUBLIC NOTICE SIGNS
For all Gaming and Liquor Notice of
Application signage in compliance
with Act. Please phone for a free
quotation to create, install, remove,
sign on your site.
P: 07 3862 2426
E: veronica@publicanoticesigns.com.au
TAKE CONTROL OF COLD 24/7
Coldrooms/Freezers, Refrigeration,
Wine rooms, Kit rooms, Ice machines
- 24/7 Service.
P: 07 3245 5777
subzeroprojects.com.au
GAMING MACHINE SPECIALISTS
Pokie Parts | Used Gaming Machines | Game Conversion Kits
Gaming Machine Spare Parts | OLGR approved, cleaned,
tested, ready to install and 100% guaranteed. Save thousands!
Unit 3/35 Tradelink Road, Hillcrest, QLD 4118
Phone: 07 3800 1665 Kyle Birks: 0418 765 877
www.gamingservices.com.au
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
Phone: 1800 023 953 E: info@moffat.com.au
Service department: 1800 622 216
QHA REVIEW | 66
ADVERTISE
For more information on advertising in QHA REVIEW contact
David Swan: 0401 345 201, dave@horseandwater.com.au

APPROVED
NEW
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Multi Play Big Time, the latest Multi-Denom - Multi-Game entertainer is jam-packed
with four of the hottest Play 50 Lines and a High Denom titles plus a 2 level Rewards
Progressive option!
Contact your local Ainsworth Sales Executive today!
QHA REVIEW | 67
www.agtslots.com.au

QHA REVIEW | 68