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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

j u n e 2 0 1 7 e d i t i o n<br />

A DAY BY THE BAY<br />

THE BELVEDERE HOTEL, WOODY POINT<br />

FOCUS:<br />

ENGAGING CUSTOMERS<br />

WITH NEW TECH<br />

COMPASS:<br />

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THE SUNSHINE COAST<br />

SHOWCASE:<br />

BEHIND THE BAR<br />

TRENDS & DESIGN


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<strong>QHA</strong> <strong>REVIEW</strong> | 2<br />

HEAD OFFICE: 228 Potassium Street, Narangba, Queensland 4504 Australia Phone : +61 (07) 3293 0528<br />

MELBOURNE OFFICE: 45 Fabio Court, Campbellfield, Victoria 3061 Australia Phone : +61 (03) 9359 0300<br />

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AFFINITY FOR OUR INDUSTRY<br />

WHAT IS MOST CONCERNING<br />

IS THAT AFTER MANY MONTHS<br />

OF SUPPOSEDLY “LISTENING TO<br />

QUEENSLANDERS”, THERE IS<br />

NO SIGN OF ANY AFFINITY WITH<br />

OUR INDUSTRY.<br />

As this edition of the <strong>QHA</strong> Review goes to print, our industry is being<br />

faced with a curious decision that threatens businesses, employment<br />

and Queensland’s reputation. ID scanning of patrons as they enter<br />

approximately 240 venues across Queensland is scheduled to start on the<br />

1st of July, <strong>2017</strong>.<br />

In so many ways, this decision shows a complete disconnect of our<br />

elected politicians with the hospitality industry. The <strong>QHA</strong> is approached<br />

daily by members and non-members who are distraught with how they are<br />

expected to find thousands of dollars extra a year in their marketplace for a<br />

system that has no certainty of being ready or working.<br />

What is most concerning is that after many months of supposedly “listening<br />

to Queenslanders”, there is no sign of any affinity with our industry. There<br />

appears to be a stout belief that scanning the IDs of thousands of patrons<br />

will cure many of society’s ills – despite there being little evidence that these<br />

ills are actually occurring on licensed premises.<br />

The <strong>QHA</strong> accept that we bear some responsibility in ensuring Governments<br />

of all persuasions understand the key role our members businesses play in<br />

delivering the employment that every politicians claims to create, particularly<br />

in regional Queensland. This was a key feature in our recent State of the<br />

Industry event highlighting that <strong>QHA</strong> cannot afford to stand by as elected<br />

parliamentarians blindly devalue businesses with little consideration to the<br />

consequences on the hard-working entrepreneurs across the state.<br />

Whether it is reducing the hours your business can operate, increasing<br />

your staff costs or imposing additional costs in ID scanning, we urge<br />

every member to contact their local member and ask how these decisions<br />

are supposed to keep doors open. Importantly, we all must urge the<br />

Government to delay this implementation to get it right – not the rushed,<br />

impractical solution we are now faced with.<br />

BERNIE HOGAN<br />

<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 3


3 EDITOR’S LETTER<br />

J u n e 2 0 1 7 e d i t i o n<br />

5 CONTRIBUTORS<br />

6 NEWS<br />

<strong>QHA</strong><br />

Level 14, 270 Adelaide Street<br />

Brisbane, Queensland 4000<br />

GPO Box 343<br />

Brisbane, Queensland 4001<br />

Phone: 07 3221 6999<br />

1800 177 594<br />

Fax: 07 3221 6649<br />

Web: www.qha.org.au<br />

Email: info@qha.org.au<br />

Office Hours<br />

8.30am – 5.00pm Monday to Friday<br />

Associate Editor<br />

Mr Ben Weston<br />

Email: bweston@qha.org.au<br />

President<br />

Mr Tom McGuire<br />

Senior Vice President<br />

Mr Richard Deery<br />

Vice Presidents<br />

Mr Scott Armstrong<br />

Mr John Douglas<br />

Mr Brad Fitzgibbons<br />

Secretary/Treasurer<br />

Mr Tony Condon<br />

Trustees<br />

Mr Will Cordwell<br />

Mr Peter Britain<br />

Chief Executive and Editor<br />

Mr Bernie Hogan<br />

www.qha.org.au<br />

16 LATEST & GREATEST<br />

18 FEATURE:<br />

The Belvedere Hotel, Woody Point<br />

28 INSIGHTS:<br />

Black Nugget Hotel Motel<br />

The Shamrock Hotel, Mackay<br />

32 FOCUS:<br />

First2Click<br />

Singing up a storm<br />

38 ACCOMMODATION<br />

42 COMPASS:<br />

Mooloolaba<br />

50 TOP DROP<br />

54 SHOWCASE:<br />

Behind the bar<br />

62 PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 4<br />

<strong>QHA</strong> <strong>REVIEW</strong> is published by the Queensland<br />

Hotels Association ABN 54 878 166 941.<br />

All information is correct at time of going to press.<br />

The publishers cannot accept responsibility for<br />

errors in articles or advertisements, or unsolicited<br />

manuscripts, photographs or illustrations.<br />

The opinions and words of the authors do not<br />

necessarily represent those of the publisher. All<br />

rights reserved. Reproduction in part or whole is<br />

strictly prohibited without prior permission.<br />

64 TRADE DIRECTORY


DAMIAN STEELE<br />

<strong>QHA</strong> Industry<br />

Engagement<br />

Manager<br />

A hospitality industry<br />

professional with over<br />

30 years’ experience<br />

in liquor, gaming and<br />

operations. Damian<br />

has a strong focus<br />

on compliance and<br />

legislation.<br />

ROSS TIMS<br />

<strong>QHA</strong> Training and<br />

Safety Manager<br />

Ross manages the<br />

development and<br />

delivery of industry<br />

related training courses<br />

and the provision of<br />

workplace health and<br />

safety services to<br />

<strong>QHA</strong> member hotels<br />

and other hospitality<br />

venues.<br />

PAUL ST JOHN-WOOD<br />

Membership Officer<br />

Paul is the face of the<br />

Association to many<br />

<strong>QHA</strong> members as he<br />

travels the length and<br />

breadth of the state<br />

visiting, advising and<br />

assisting publicans.<br />

JUDY HILL<br />

<strong>QHA</strong> Accommodation<br />

Division Manager<br />

As professional<br />

advocate for the<br />

accommodation sector<br />

of the hotel industry,<br />

Judy advises and<br />

represents members<br />

on matters including<br />

tourism legislation,<br />

marketing strategy,<br />

risk management and<br />

airline regulation.<br />

JOANNA MINCHINTON<br />

<strong>QHA</strong> Employment<br />

Relations Manager<br />

Joanna has spent her<br />

career developing a<br />

broad knowledge and<br />

skill base, providing<br />

formal representation<br />

in jurisdictions such as<br />

Fair Work Commission,<br />

the QIRC, and the<br />

ADCQ.<br />

THE HON YVETTE D’ATH<br />

Attorney-General and<br />

Minister for Justice<br />

and Minister for<br />

Training and Skills<br />

Yvette D’Ath is a<br />

Labor member of the<br />

Legislative Assembly<br />

of Queensland<br />

representing the seat of<br />

Redcliffe.<br />

MIKE SARQUIS<br />

Executive Director of<br />

Liquor and Gaming<br />

Regulation<br />

Mike’s responsibilities<br />

include managing the<br />

gaming and liquor<br />

regulatory licensing and<br />

compliance regimes,<br />

and implementing the<br />

responsible gambling<br />

strategy and harm<br />

minimisation programs.<br />

NICK BAINBRIGGE<br />

State Manager (Qld)<br />

Aristocrat<br />

Nick has a proven<br />

history in wholesale<br />

liquor, electronic<br />

gaming, and hotel and<br />

restaurant operation.<br />

He now heads up the<br />

state team for one<br />

of Australia’s leading<br />

manufacturers of<br />

gaming machines.<br />

BRENDAN O’FARRELL<br />

Chief Executive<br />

Officer, Intrust Super<br />

Brendan is responsible<br />

for overall management<br />

of the fund and<br />

providing advice to the<br />

board of directors. He<br />

passionately believes<br />

education is critical in<br />

super due to the everchanging<br />

nature of the<br />

industry.<br />

CURT SCHATZ<br />

Managing Partner,<br />

Mullins Lawyers<br />

With over 30 years’<br />

experience in property,<br />

liquor and gaming law,<br />

Curt is recognised<br />

as a leader in this<br />

field. He advises<br />

pub, club, nightclub,<br />

restaurant, resort and<br />

accommodation venue<br />

owners and operators.<br />

JEREMY WICHT<br />

Director Hanrick<br />

Curran Chartered<br />

Accountants<br />

Jeremy is a business<br />

advisory director. His<br />

background includes a<br />

stint at ALH as group<br />

analyst performing<br />

detailed business<br />

analysis, budgeting<br />

and capex, and profit<br />

optimisation.<br />

JOHN ROZENTALS<br />

Wine Writer<br />

John Rozentals is a<br />

freelance writer who<br />

has penned travel, food<br />

and wine articles for<br />

a range of Australian<br />

newspapers and<br />

websites including our<br />

very own <strong>QHA</strong> Review.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 5


NEWS<br />

Concept image: Destination Brisbane Consortium<br />

BY ROYAL DECREE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 06<br />

Unveiling their most recent Urban Design Masterplan<br />

for Queens Wharf Brisbane (QWB), the Destination<br />

Brisbane Consortium has heralded the project<br />

presents, “a once-in-a-generation opportunity to<br />

shape the future vibrancy and success of almost 20<br />

per cent of the city centre”. Indeed, the consortium<br />

has requested the planning approval stand for 30<br />

years to facilitate construction, such is the scale of this<br />

massive project.<br />

The $3 billion integrated resort development will<br />

cover 12ha of prime riverfront land running along the<br />

northern bank of the Brisbane River from Queen Street<br />

to the parliamentary precinct, including George Street<br />

and William Street.<br />

Regarded as the city’s biggest private single<br />

development, the most recent planning documents<br />

for Queens Wharf propose to now build up to 2000<br />

apartments, 1600 hotel rooms, along with a purposebuilt<br />

casino, upgraded heritage buildings and a walking<br />

bridge to Southbank. The existing Treasury building<br />

will be converted to a Ritz-Carlton hotel. The Queen’s<br />

Wharf development will also include 50 new bars and<br />

restaurants, retail space and a 100m high Sky Deck.<br />

DESTINATION BRISBANE<br />

CONSORTIUM HAS TOLD US TO,<br />

“GET READY FOR BRISBANE’S NEW<br />

ENTERTAINMENT AND LIFESTYLE<br />

PRECINCT”.<br />

Described by the consortium as, “A new world-class<br />

integrated resort development” that will “put Brisbane<br />

on the map as a tourism, leisure and entertainment<br />

destination”, Queen’s Wharf will no doubt play a huge<br />

part in shaping the future cityscape of Brisbane’s CBD.


<strong>QHA</strong> PREPARES NEW RECRUITS FOR THE INDUSTRY<br />

Ten eager job seekers from around the Brisbane area<br />

gained key hotel industry skills as part of the <strong>QHA</strong>’s<br />

inaugural youth employment training programme in<br />

May.<br />

The course is part of the Federal Government’s<br />

new Youth Jobs Prepare-Trial-Hire (PaTH) program<br />

designed to provide young unemployed people with<br />

skills and work experience they need to get a job.<br />

The 10 aspiring hospitality workers quickly got to grips<br />

with hands-on tasks associated with hotel operations<br />

such as bar service, table service, room preparation<br />

and working a till as well as acquiring accredited<br />

competencies such as Responsible Service of Alcohol<br />

and Responsible Service of Gambling qualifications.<br />

They then got the opportunity to get out of the<br />

classroom with industry awareness experiences at<br />

Rydges South Bank Hotel and the Breakfast Creek<br />

Hotel.<br />

The three-week course, called #HospitalityFirstStep,<br />

was developed and delivered by our experienced<br />

training staff at the <strong>QHA</strong> Training Centre in the<br />

Brisbane CBD, and the Association has been awarded<br />

a tender to run this course every second month for<br />

three years.<br />

<strong>QHA</strong> Training and Safety Manager Ross Tims said he<br />

was confident many good quality job-ready candidates<br />

would come out of the program.<br />

“I’ve been surprised at both the keenness and quality<br />

of these young people. They turned up ready to learn<br />

core hospitality skills and have actively taken part in<br />

this training,” he said.<br />

“I thought we might have difficulty keeping some of<br />

them engaged for the whole three weeks but that<br />

wasn’t the case at all. Credit goes to our training staff<br />

for achieving this result.”<br />

The <strong>QHA</strong> is always on the lookout for hotel and pub<br />

venues to host familiarisation visits for the course, or<br />

indeed for any potential placements. If you’re keen<br />

to help, contact Ross Tims on 07 3221 6999 or email<br />

rtims@qha.org.au.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 07


GAMING with Nick Bainbrigge<br />

NEWS<br />

DESIGNING INNOVATIVE<br />

GAMING SOLUTIONS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 08<br />

Delivering on our promises and designing<br />

innovative gaming solutions beyond the<br />

immediate future as we push the boundaries of<br />

content, cabinets and enabling technology for<br />

a long-term sustainable industry has remained<br />

a strong focus for <strong>2017</strong>. Queensland is having<br />

a tremendous year with the recent release of<br />

the Wild Fortune family, with some highly<br />

anticipated products still yet to come.<br />

Players have been going wild for Wild<br />

Fortune with performance at over 140% floor<br />

average after two months in the market (Data:<br />

Maxgaming Reports May <strong>2017</strong>). The family<br />

adopts current market trends such as player<br />

selectable multi- denomination and scaling<br />

bonus prizes whilst offering an alternative<br />

experience to Lightning Cash and Dragon<br />

Cash.<br />

Dragon Link is still the #one performing linked<br />

progressive and standalone progressive family<br />

in Queensland with over 260% floor average<br />

performance after six months in market. We are<br />

pleased to see that Dragon Link in Queensland<br />

Hotels represents 4% of total market share<br />

and contributes to a staggering 11% revenue<br />

share. Aristocrat Hold & Spin titles, Lightning<br />

Link and Dragon Link, now represent 20% of<br />

the Queensland Hotel market and contributes to<br />

an astounding 46% of the total revenue share.<br />

We will be expanding the Dragon Link family<br />

soon with two new follow up titles, Peacock<br />

Princess and Spring Festival.<br />

Coming soon to Queensland is Pure Cash;<br />

Aristocrat’s dedicated multi-mid denomination<br />

standalone progressive range. Two titles will be<br />

available on launch, both with scalable bonus<br />

prizes and wilds scalable to the denomination.<br />

Pure Cash features big dollar prizes on the<br />

reels and a five of a kind trigger familiar to middenomination<br />

players.<br />

We thank you for your continued support and<br />

look forward to the release of some innovative<br />

products to Queensland over the coming<br />

months.<br />

BUSINESS LEADERS SET TO TACKLE<br />

HOMELESSNESS<br />

<strong>QHA</strong> Chief Executive Bernie Hogan will be sleeping<br />

rough on the longest night of the year to raise funds<br />

and awareness for homelessness as part of the<br />

Vinnies annual CEO Sleepout on 22 <strong>June</strong>. Each year<br />

the Vinnies CEO Sleepout provides an opportunity for<br />

CEOs and business and community leaders to show<br />

leadership in addressing the cycle of homelessness.<br />

The CEO Sleepout began as a local community<br />

venture in 2006 and now raises over $5M nationally to<br />

provide crucial assistance.<br />

The Brisbane event will see Bernie join over 150 other<br />

local CEOs rolling out sleeping bags and kipping out<br />

under the Story Bridge with nothing but a sheet of<br />

cardboard for a roof.<br />

“I was shocked to hear about the sheer numbers<br />

of Australians that are homeless, considering that<br />

homelessness takes so many forms,” Bernie said.<br />

“For one night’s relative discomfort for me, I hope<br />

our members and community can help those less<br />

fortunate.”<br />

Donations from previous Vinnies CEO Sleepouts have<br />

directly assisted people experiencing homelessness<br />

by funding new projects, assisting with the provision<br />

of existing homeless services and allowing program<br />

expansions.<br />

St Vincent de Paul Society’s Acting CEO Adele Stewart<br />

said Vinnies was asking business leaders to not<br />

only raise money for its homelessness services, but<br />

become advocates who influence decision-making in<br />

the area of homelessness.<br />

“The CEO Sleepout is the largest source of funding for<br />

Vinnies homeless services and its success is crucial to<br />

the Society continuing its work,” she said.<br />

If you’d like to sponsor Bernie’s night of roughing it,<br />

visit www.ceosleepout.org.au/ceos/qld-ceos/<br />

bernie-hogan/<br />

To find out more about Vinnies CEO Sleepout visit<br />

www.ceosleepout.org.au.


NEWS<br />

QUEENSLAND<br />

BREWERS FROTHING<br />

At the Australian International<br />

Beer Awards, Queensland<br />

brewers claimed the Champion<br />

Small and Medium Australian<br />

Brewery titles along with two<br />

major trophies and no fewer than<br />

six Sunshine State breweries were<br />

awarded 13 brewing gold medals<br />

out of a total 116 awarded.<br />

Notably, Balter Brewing of<br />

the Gold Coast was named<br />

Champion Medium Australian<br />

Brewery and Best New Exhibitor.<br />

Brisbane’s Green Beacon won<br />

the award for Champion Small<br />

Australian Brewery as well as four<br />

gold medals.<br />

Salisbury-based Ballistic won<br />

three medals despite only<br />

opening this year. Black Hops<br />

won two gold medals and other<br />

Queensland medalists included<br />

Fortitude Brewing and 4 Hearts.<br />

<strong>2017</strong> AIBA Champion Trophies<br />

Champion Australian Beer<br />

White Rabbit Ale (Draught) –<br />

White Rabbit Brewery, VIC<br />

Champion International Beer<br />

Feral One (Packaged) – Firestone<br />

Walker Brewing Co., USA<br />

Champion Large Australian<br />

Brewery<br />

Stone & Wood Brewing Co., NSW<br />

Champion Large International<br />

Brewery<br />

DAGON Beverages Co., Myanmar<br />

Champion Medium Australian<br />

Brewery<br />

Balter Brewing Company, QLD<br />

Champion Medium<br />

International Brewery<br />

Pelican Brewing Co., USA<br />

Champion Small Australian<br />

Brewery<br />

Green Beacon Brewing Co., QLD<br />

Champion Small International<br />

Brewery<br />

Deep Creek Brewing Company,<br />

New Zealand<br />

Garry Sheppard Memorial<br />

Trophy for Best New Exhibitor<br />

Balter Brewing Company, QLD<br />

Best Stout<br />

Sligo Extra Stout (Draught) –<br />

Foghorn Brewhouse, NSW<br />

Best Reduced / Low alcohol<br />

beer<br />

Happiness (Draught) – 2 Brothers<br />

Brewery, VIC<br />

Best Wheat Beer<br />

White Rabbit White Ale (Draught)<br />

– White Rabbit Brewery, VIC<br />

Best Belgian / French Ale<br />

Feral One (Packaged) – Firestone<br />

Walker Brewing Co., USA<br />

Best Scotch Ale / Barley Wine<br />

SEAMASTER Imperial Ale<br />

(Packaged) – Bach Brewing, NZ<br />

Best Specialty Beer<br />

Raspberry Stout (Packaged) –<br />

Hardywood Park Craft Brewery,<br />

USA<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 09


NEWS<br />

JOIN US TRACKSIDE ON WEDNESDAY 19 JULY<br />

Ladies, let your style shine. Gents, step out in your best suits.<br />

Enjoy the clink of glasses and the thunder of hooves at this year’s Aristocrat & <strong>QHA</strong> Race Day<br />

at Doomben Racecourse.<br />

Take this golden opportunity to network with industry friends, have a punt and enjoy first class<br />

hospitality that includes a premium beverage package, canape lunch, oyster shucking bar, lucky<br />

door prizes and of course a punters’ club all in an exclusive trackside marquee.<br />

Get set for one of the biggest events on the <strong>QHA</strong> calendar!<br />

Tickets are now on sale at www.qha.org.au/events-1/ or email kmott@qha.com.au<br />

PLEASE<br />

NOTE<br />

NEW<br />

LOCATION<br />

HOW TO TELL<br />

YOU’RE GETTING<br />

THE FRESHEST<br />

OYSTERS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 10<br />

When removed from their natural environment, live<br />

Pacific Oysters can survive for five to seven days<br />

when refrigerated between 4-10 degrees. The shell<br />

of a fresh live oyster when tapped will sound ‘solid’.<br />

It will be held firmly closed by its abductor muscle,<br />

requiring an oyster knife to open. Once opened<br />

the meat of a fresh oyster will appear plump, shiny<br />

and ivory in colour. The surrounding liquor (the<br />

juice within the oyster) will be clear in appearance,<br />

with the nose characteristics likened to a fresh<br />

salty sea breeze. When served natural (fresh,<br />

half shell opened) the pallet experience can vary<br />

considerably depending on regionality and growing<br />

conditions. Many descriptors including umami,<br />

salty, sweet, melon, mineral and earthy are used by<br />

oyster aficionados to describe differences, in much<br />

the same way wine is critiqued.<br />

For most, access to fresh oysters is made difficult<br />

by the remoteness of oyster farms. Instead, it<br />

is recommended to source fresh oysters from<br />

a reputable seafood processor like PFD who<br />

maintains preferred supply arrangements and<br />

constant turnover.<br />

You can sample PFD’s fresh oysters at the<br />

Aristocrat & <strong>QHA</strong> Race Day.


MORALITY<br />

BUSTER<br />

F-BOMBS BANNED IN BRIT PUBS<br />

English brewery chain Samuel Smith has copped a<br />

bit of s*%# over its attempts to ban foul language in<br />

its 200-plus pubs. A company-wide memo in April<br />

ordered all its pubs to implement a “zero tolerance”<br />

of profanity policy and display notices to this effect.<br />

Some managers seem to have been so disgruntled<br />

by this imposition they’ve displayed the entire memo,<br />

“As manager(s) of our pubs, you are responsible for<br />

ensuring that they are run in a proper and orderly<br />

manner and this includes preventing the use of bad<br />

language.” Meanwhile Sam Smith’s HQ is yet to<br />

respond to media enquiries asking exactly which,<br />

and how many expletives, would result in a<br />

customer being banned from a pub?<br />

GOOD TIMES MAY FINALLY RETURN<br />

TO MURPHY’S IN IPSWICH<br />

Ipswich’s damaged historic Murphy’s Town Pub may<br />

finally be getting a new lease on life. The pub was shut<br />

in 2014 after it was discovered that its foundations<br />

were being undermined by an unknown water source.<br />

But according to the Queensland Times, just last<br />

month an Ipswich City Council-owned company<br />

lodged a development application for extensive<br />

structural renovations to the building. It reported that<br />

heritage elements of the 107 year old pub would be<br />

preserved such as original ornate ceilings that had<br />

been covered up by past renovations.<br />

POLICE EVICT PYTHON PATRON<br />

All Sid the python wanted to do was hang out at the<br />

pub. But according to the Cairns Post his visits weren’t<br />

welcome at Atherton’s Carrington Hotel and the police<br />

were called to evict him. “This patron had outstayed<br />

his welcome from the night before and was being<br />

evicted,” said senior constable Aleda Day. To keep Sid<br />

out of trouble officers relocated him to Mt Baldy on the<br />

outskirts of town.


NEWS<br />

Vannary Iman and Vicki McGuire<br />

SPARKLE & STYLE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 12<br />

The annual Women in Hotels Luncheon was kicked<br />

off in style with the soulful sounds of local band,<br />

Gee’d Up. Nearly 200 ladies (and a few men) enjoyed<br />

the hospitality of the Hotel Grand Chancellor as<br />

they celebrated women in the hotel industry with a<br />

delicious two-course lunch and a special dessert bar<br />

courtesy of Priestley’s Gourmet Delights and PFD<br />

Food Services.<br />

Guests sipped premium beverages throughout<br />

the day as motivational speaker Julie Cross had<br />

attendees laughing and crying throughout her<br />

sparkling set. The Brisbane Lions Women’s Team set<br />

an inspiring benchmark for what women can achieve<br />

when they work together.<br />

Lucky door prizes, generously provided by Yalumba,<br />

Pol Roger, Rydges Southbank and Flower Haul saw<br />

guests dancing through the aisles as they carried their<br />

gift bags containing luxury hand-poured candles from<br />

Lumen & Luxe.<br />

WOMEN IN HOTELS is generously supported by<br />

major sponsors ALM and Intrust Super.<br />

Joanna Minchinton, Sarah Tilby, Phaedra Crowle


NEWS<br />

Celeste Withey, Bernie Hogan and Peter Withey<br />

Fotis Ladis, Grant Olsen and Renee Johnston<br />

ARISTOCRAT<br />

& <strong>QHA</strong><br />

RACE DAY<br />

JOIN US<br />

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THE GROVE MARQUEE • DOOMBEN RACECOURSE<br />

PLEASE NOTE NEW LOCATION<br />

Bookings can be made online at <strong>QHA</strong> Shop<br />

at www.qha.org.au<br />

Enquiries to: Kelly-Anne Mott at Queensland<br />

Hotels Association Call 07 3221 6999<br />

or email kmott@qha.org.au<br />

Annie Lu and Kathy Caddy<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 13


NEWS<br />

9 TH ANNUAL <strong>QHA</strong> EMPLOYMENT RELATIONS CONFERENCE<br />

JAM PACKED WITH A FULL DAY OF PRACTICAL LEARNING, INCLUDING A MOOT PROCEEDING AT THE FAIR WORK<br />

COMMISSION (FWC), THE ALL DAY CONFERENCE WILL BE FOLLOWED WITH A NETWORKING FUNCTION WHERE DELEGATES<br />

WILL HAVE THE OPPORTUNITY TO CHAT WITH FELLOW ATTENDEES AS WELL AS CONFERENCE PRESENTERS.<br />

SEMINAR PRESENTATIONS:<br />

Penalty Rates, Implementation of the Reductions<br />

and the Union “Appeal”<br />

The “penalty rates” decision of 23 February <strong>2017</strong><br />

has been a topical one for many both within and<br />

outside of the hospitality industry. During this session<br />

Joanna Minchinton, the <strong>QHA</strong>’s Employment Relations<br />

Manager, will discuss the FWC decision with respect<br />

to the public holiday and Sunday penalty rates<br />

reductions, the implementation schedule, and the<br />

impact of the impending United Voice sought Judicial<br />

Review of the decision (to the Federal Court of<br />

Australia) and what that could mean for the reductions.<br />

Beyond the 457: Visa Changes and What It Means<br />

for the Industry<br />

Tony Hogarth, a Partner with Mullins Lawyers, is a<br />

lawyer and registered migration agent. He will be<br />

discussing the recently announced changes to 457<br />

Visas, the new Visa arrangements to be implemented,<br />

and what it will mean, particularly with respect to the<br />

application process, market salary requirements and<br />

retention of skilled staff in your workplace.<br />

Anti-Bullying and General Protections Applications<br />

Overview<br />

During this session Wesley Davey, the <strong>QHA</strong>’s Senior<br />

Workplace Relations Advisor, will discuss the<br />

processes for dealing with anti-bullying applications<br />

once received by the FWC, as well as the matters<br />

considered by the FWC’s “triage” team when<br />

assessing its merits. Wesley will then discuss<br />

the general protections application that can be<br />

made whilst still employed. Using an FWC general<br />

protections application, Wesley will take attendees<br />

through the relevant aspects of the application – in<br />

preparation for the Moot Conference.<br />

Moot Conference at the Fair Work Commission<br />

Commissioner Paula Spencer, FWC, will preside over<br />

a Moot General Protections conference that is based<br />

on the application discussed earlier in the Conference.<br />

Attendees will watch the Conference, and gain a<br />

better understanding of the FWC process for handling<br />

an application, and running a Conference. Special<br />

guest presenters will appear at the Conference as<br />

representatives for the Applicant employee and the<br />

Respondent employer.<br />

SPEAKERS INCLUDE:<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 14<br />

JOANNA MINCHINTON<br />

Penalty Rates<br />

TONY HOGARTH<br />

Beyond the<br />

457 Visa<br />

WESLEY DAVEY<br />

Anti-Bullying and<br />

Unfair Dismissal<br />

PAULA SPENCER<br />

Moot Conference<br />

SAM MCIVOR<br />

Sexual Harassment<br />

in Hospitality


NEWS<br />

Sexual Harassment in Hospitality<br />

Sam McIvor, Partner and Head of Employment and<br />

Safety team at Mullins Lawyers, will discuss a recent<br />

Queensland Civil and Administrative Tribunal (“QCAT”)<br />

case involving sexual harassment - in a hotel group.<br />

As a result of a sexual harassment finding, the parent<br />

company was ordered by QCAT Member Fitzpatrick to<br />

pay the applicant $313,316.10 in compensation.<br />

Sam will provide attendees with an overview of sexual<br />

harassment laws in Queensland and practical advice<br />

that can help to defend against a finding of vicarious<br />

liability. Sam will also discuss the new procedural<br />

arrangements in place as a result of the Queensland<br />

Industrial Relations Commission now determining<br />

work related discrimination and sexual harassment<br />

complaints.<br />

Domestic Violence PANEL DISCUSSION<br />

During this panel discussion, panel members from<br />

hospitality venues will discuss the topical matter of<br />

domestic violence and its impact in a workplace<br />

environment. Domestic violence doesn’t always stop in<br />

the home.<br />

Discussion will also centre on the steps these venues<br />

are taking to provide support to staff who are affected<br />

by domestic violence situations, including policy<br />

development and EAPs.<br />

An Unfair Dismissal Application Has Been Lodged….<br />

What’s Next?<br />

Wesley returns to the podium to discuss the next<br />

development with the earlier anti-bullying and general<br />

protections application and Moot Conference – the<br />

Unfair Dismissal application that has been lodged with<br />

the Fair Work Commission.<br />

Wesley will discuss what has been claimed, the merits<br />

of the case and the process moving forward.<br />

The <strong>2017</strong> <strong>QHA</strong> Employment Relations<br />

Conference is not to be missed!<br />

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Begin your appreciation for these beautiful wines<br />

by ordering a superb wine tasting pack. Select your<br />

own pack of 6 or 12 bottles.<br />

For more, see two of our lastest wines reviewed<br />

in Top Drop on page 58 of this edition.<br />

D E M A<br />

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<strong>QHA</strong> <strong>REVIEW</strong> | 15


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how about going underground with a trap door<br />

spiral cellar. Incredible. This unbelievable creation<br />

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<strong>QHA</strong> <strong>REVIEW</strong> | 16


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<strong>QHA</strong> <strong>REVIEW</strong> | 17<br />

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Subject to regulatory approval


FEATURE<br />

THE BELVEDERE<br />

WITH AN INVITING RELAXED ATMOSPHERE,<br />

GOOD FOOD AND A PRIME POSITION OVERLOOKING<br />

BRAMBLE BAY, THE BELVEDERE HAS PEOPLE<br />

COMING FROM NEAR AND FAR.<br />

Photographer: Jared Vethaak<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 18<br />

Positioned at Woody Point on the Redcliffe Peninsula<br />

about half an hour’s drive north of Brisbane’s CBD,<br />

The Belvedere first began as a boarding house in the<br />

1890s before it was turned into a hotel and pub in<br />

1901.<br />

The iconic venue underwent a substantial $2 million<br />

refurbishment in 2016 with KP Architects at the helm<br />

and the result is nothing short of outstanding. From the<br />

minute you walk in you just want to sit yourself down,<br />

grab a cool drink or a bite to eat and waste your day<br />

away.<br />

The view is unforgettable, in fact the sunsets over<br />

Bramble Bay are rated by National Geographic as one<br />

of the top ten sunsets in the world. So, as you can<br />

gather, it is pretty spectacular. As for the food, well<br />

it’s a major focus. A large part of the refurbishment<br />

focused on building a much larger kitchen to meet<br />

the owners’ aspirations of a quality waterfront dining<br />

venue. Restaurant Manager Mitchell Paul enlightened<br />

us on their food philosophy.<br />

“We want to create a quality dining culture. Our menu<br />

is seasonal so that we can focus on bringing out the<br />

natural flavours in our deliciously simple dishes. Our<br />

aim is to deliver beautiful meals made only from the<br />

very finest fresh, local seafood and produce.<br />

“At heart, we are a big family waterfront restaurant but<br />

we wish to appeal to anyone who is up for a day out,<br />

whether they are from Brisbane, or the Sunshine Coast<br />

or the Gold Coast. We have come to realise Redcliffe<br />

is only a very small portion of where we draw people<br />

from.<br />

“Our kitchen is open from 7.30am right through to<br />

9pm and the renovations enable us to now service


<strong>QHA</strong> <strong>REVIEW</strong> | 19


FEATURE<br />

AIMING HIGH<br />

Great food and service are a<br />

major focus of The Belvedere<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 20<br />

700 people. Indeed, on Mother’s Day we served<br />

2000 people for the day. The previous year we did<br />

1200 covers. That is huge for any restaurant but for a<br />

new team that is aiming for success, it shows we are<br />

working really hard to make it happen.<br />

“We are pushing hard to make the most of this<br />

renovation. The complete redo of our kitchen and new<br />

Chef Dale Tait has enabled us to take the bull by the<br />

horns to make sure what we offer coincides with what<br />

the public expects from a waterfront venue. We are<br />

working hard to ensure the kitchen is performing in all<br />

areas. Dale is showing off what he can do. In coming<br />

months, we will rotate out some of the older style<br />

meals and bring in a new exciting menu, which will<br />

appeal to a wider variety of diners.<br />

“What’s also encouraging is our customers are now<br />

getting involved in bringing this whole hotel to life<br />

and are making it a staple. We want to make The<br />

Belvedere the best hotel in Queensland. It’s a great<br />

place – it really is. Just look around, the view is so<br />

picturesque and there are plenty of people here. We<br />

are obviously doing something right.”<br />

The renovations focused on the main dining areas,<br />

being The Pavilion, made up of four decks and the<br />

centrally-positioned Jetty Bar, a much larger kitchen<br />

as previously mentioned, and The Lounge and Lounge<br />

Bar.<br />

Custom commercial furniture specialists Ferrier &<br />

Co worked with KP Architects on the refurbishment<br />

manufacturing a range of custom timber dining tables,<br />

chairs, stools and bench seats. Blackbutt stools and<br />

high tables were custom made for the front bar, 12<br />

large tile-top tables and matching bench seats were<br />

crafted for the bistro, and several large Blackbutt high<br />

tables feature in the outdoor dining area.<br />

“The renovation went off without a hitch. There were<br />

no issues really. We went into construction within a<br />

couple of months of the plans being sent through and<br />

the renovations were complete in a grand total of three


<strong>QHA</strong> <strong>REVIEW</strong> | 21


FEATURE<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

a p r i l 2 0 1 7 e d i t i o n<br />

BOWEN<br />

THERAPY<br />

ALL FOR ONE:<br />

PAYNTER DIXON'S ONE-STOP-SHOP<br />

TURNKEY CLIENT SOLUTIONS<br />

KEEN TO BE FEATURED IN<br />

RESERVED SEATING:<br />

THE NEW INCHCOLM HOTEL'S<br />

RESTAURANT PROVES POPULAR<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

m a g a z i n e<br />

befitting<br />

the<br />

crown<br />

THE REBIRTH<br />

OF ROMA’S<br />

ROYAL HOTEL<br />

THE RESILIENT CHARM<br />

OF THE GRAND VIEW<br />

HOTEL IN BOWEN<br />

DALBY DELIGHTS:<br />

AN INSIGHT INTO THE RURAL HUB<br />

OF THE DARLING DOWNS<br />

TOUGH GOING:<br />

RUNNING A RESORT ON A TINY<br />

TROPICAL ISLAND<br />

q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />

M A Y 2 0 1 7 e d i t i o n<br />

WINNING INSIGHTS:<br />

RYDGES SOUTH BANK AND<br />

THE CAXTON HOTEL<br />

<strong>QHA</strong>_April_Cover.indd 1 7/04/<strong>2017</strong> 7:24 PM<br />

Ask for our<br />

PORT DOUGLAS:<br />

WE VISIT SOME <strong>QHA</strong> MEMBERS<br />

2 0 1 7 / 1 8 m e d i a G U I D E<br />

Detailing our planned editorial showcases for the year ahead.<br />

IN PARADISE<br />

All queries, be it in relation to editorial, advertising,<br />

production or distribution can be directed to<br />

Dave Swan 0401 345 201 or dave@horseandwater.com.au<br />

months. We were up and trading by November last<br />

year. Kon (Kon Panagopoulos - architect and founder<br />

of KP Architects) was fantastic in overseeing the<br />

project and ensuring a seamless transition from the old<br />

to the new.”<br />

The new look has proved popular with the patrons.<br />

Beautiful in the morning, it is absolutely stunning at<br />

sunset and in the evening the venue takes on a whole<br />

new feeling with festoon lights and a lit up Pandanus<br />

tree out front. Another talking point amongst patrons<br />

are the tap fixtures, all done through Lion Nathan.<br />

“They helped fit out the bar. The only place I have<br />

seen them other than here is the Mooloolaba Surf<br />

Club. It actually filters through there (the transparent<br />

chamber) before coming down out of the tap. It takes<br />

a lot of questions out of the equation. Customers<br />

are able to answer their own questions, in relation to<br />

whether it is a dark beer for example just by looking at<br />

the taps.”<br />

The hotel also boasts a Gaming Lounge that<br />

conveniently maps through to the TAB, which is<br />

separate to the main sports bar, allowing you the ease<br />

of hearing all your favourite races. There are also plans<br />

afoot to further the renovations throughout the hotel.<br />

“This is the first stage of what is going to be an<br />

ongoing renovation. We are looking at putting a<br />

pizzeria in next door and then showcasing the central


<strong>QHA</strong> <strong>REVIEW</strong> | 23


FEATURE<br />

“BEAUTIFUL IN THE MORNING, IT IS<br />

ABSOLUTELY STUNNING AT SUNSET<br />

AND IN THE EVENING THE VENUE<br />

TAKES ON A WHOLE NEW FEELING...<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 24<br />

part of the hotel, which is the original part of the<br />

hotel. It is still quite old. We will be looking to ensure<br />

it is all in keeping with what we have created here in<br />

The Pavillion and Lounge Bar. We will then have this<br />

seamless flow throughout the hotel.”<br />

The Belvedere is also proving particularly popular<br />

as a wedding venue and for special celebratory and<br />

corporate events. Boasting the only sunset seen<br />

directly over the ocean on the Eastern Seaboard of<br />

Australia makes it an idyllic and incredibly romantic<br />

venue. Being 30 minutes from the CBD it presents<br />

itself as somewhat of an escape for guests as well.<br />

Both outdoor and indoor receptions can be catered for<br />

and there are various packages that can be tailored to<br />

suit all types of budgets.<br />

“Being an event venue, there’s always something<br />

going on at The Bel. From weddings as we have<br />

said to corporate events, birthday parties, formals<br />

and Christmas dos, what better place is there with a<br />

reception by the sea surrounded by your family, friends<br />

or work colleagues. We’re building a strong reputation<br />

as the perfect venue for special events.<br />

“A lot of what we have done is certainly based on our<br />

incredible view. Being voted one of the best sunsets in<br />

the world a few years back provided the inspiration as<br />

to what we needed to do with our renovations. And I<br />

guess sunsets don’t change do they?<br />

“It’s certainly been a massive project and it is<br />

ongoing. The renovation so far has been a success<br />

and the proof is in the pudding with us now<br />

consistently doing 600 covers for Sunday lunch<br />

and Saturday dinner. Our aim going forward is to<br />

continue to build our weekday trade.”<br />

Without doubt The Belvedere provides a relaxed and<br />

unpretentious environment to sit back and enjoy a<br />

drink or two with friends and share an exquisite meal.<br />

There’s virtually a view from every seat in the house<br />

and the location is undeniably spectacular.


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<strong>QHA</strong> <strong>REVIEW</strong> | 25


MP ATTORNEY GENERAL<br />

The Hon. Yvette D’Ath<br />

SCAN IN FOR A SAFE NIGHT OUT<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 26<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 26<br />

We want all Queenslanders to feel that they can go out<br />

and enjoy our vibrant nightlife in a safe environment,<br />

without the danger of alcohol-fuelled violence.<br />

That’s why from 1July, the Palaszczuk Government<br />

will be asking people who enter some hotels in<br />

Queensland’s 13 safe night precincts to “scan in for a<br />

safe night out”.<br />

To help hoteliers communicate this new requirement to<br />

their patrons, an awareness campaign – featuring six<br />

animations and a Spotify advertisement – will run for<br />

about two months on popular social media channels<br />

(Facebook, Twitter and Instagram) from mid-<strong>June</strong>.<br />

We know that ID scanning is a familiar concept to<br />

patrons, with some hoteliers already using stand-alone<br />

scanners as part of their own security measures.<br />

This campaign will instead highlight the purpose<br />

of networked ID scanners and the role they have<br />

alongside police and court banning orders to prevent<br />

HOTELS REQUIRED TO OPERATE A<br />

NETWORKED ID SCANNING SYSTEM<br />

CAN APPLY FOR THE ONE-OFF<br />

ASSISTANCE PAYMENT OF $4,000<br />

(EX GST) FROM THE QUEENSLAND<br />

GOVERNMENT.<br />

repeat offenders from engaging in anti-social and<br />

violent behaviour.<br />

To coincide with the public awareness campaign, the<br />

Office of Liquor and Gaming Regulation (OLGR) will<br />

also provide downloadable posters for licensees to<br />

display at venue entry points.<br />

I encourage you to keep an eye and ear out for the<br />

advertisements, and to share these with your patrons<br />

and colleagues – they are short, catchy and get the<br />

message across that if you act inappropriately in a safe<br />

night precinct, you’ll miss out.<br />

ID scanner funding<br />

It has been pleasing to hear about licensees who have<br />

been installing ID scanners and working with other<br />

venues to promote safe and vibrant nightlife.<br />

Hotels required to operate a networked ID scanning<br />

system can apply for the one-off assistance payment<br />

of $4,000 (ex GST) from the Queensland Government.<br />

The OLGR posted an application form to all relevant<br />

hoteliers last month.<br />

It is important to note that this funding is only available<br />

to those hoteliers who are required by law to install an<br />

ID scanner by 1 July (i.e. hotels in a safe night precinct<br />

who are permanently approved to trade past midnight).<br />

This does not include those who may choose to join<br />

the scheme at a later date.<br />

For further information, including contact details of the<br />

approved operators, please refer to the information on<br />

ID scanners available at www.business.qld.gov.au/<br />

liquor-gaming.


Michael Sarquis OLGR<br />

OFFICE OF LIQUOR AND GAMING REGULATION UPDATE<br />

ID scanners update<br />

On 1 July <strong>2017</strong> it will be mandatory for non-exempt<br />

hoteliers who permanently trade past midnight within a<br />

safe night precinct to operate a networked ID scanner at<br />

their licensed premises.<br />

The following classes of licence are exempt:<br />

• A commercial special facility licence, if the principal<br />

activity of the business conducted under the licence is<br />

a casino or a convention centre.<br />

• A subsidiary on-premises licence (meals) (that is, a<br />

restaurant).<br />

• A subsidiary on-premises licence if the principal activity<br />

of the business conducted under the licence is the<br />

provision of accommodation (i.e. a motel).<br />

You can also request to have your premises, or part of<br />

the premises, declared not regulated (or exempt) from<br />

ID scanning. The Commissioner for Liquor and Gaming<br />

will consider the request and if approved, a condition will<br />

be endorsed on your liquor licence declaring part of the<br />

premises as “not regulated”.<br />

Please refer to Guideline 59: Declaration of licensed<br />

premises (or part of) as “not regulated for ID scanning”<br />

which is available at www.business.qld.gov.au/liquorgaming.<br />

Who needs to have their ID scanned?<br />

Generally you are required to scan the ID of patrons who<br />

enter your premises after 10pm.<br />

However, the following people are not required to have<br />

their ID scanned:<br />

• Employees of the licensee. ​This includes contractors<br />

and entertainers who enter the premises after 10pm<br />

for the purpose of conducting business.<br />

• People attending a function at the premises. ​Those<br />

whose sole purpose of the visit to your premises is<br />

to attend a function (i.e. a 21st birthday which is not<br />

open to the public, or a wedding).<br />

• People attending the premises for the sole purpose<br />

of dining/meals. ​Those whose sole purpose is to eat<br />

a meal in a part of your premises ordinarily set aside<br />

for dining. However, this only applies if your current<br />

licence type is a:<br />

• commercial hotel<br />

• subsidiary on-premises licence if the principal activity<br />

of the business conducted under the licence is the<br />

provision of accommodation, and<br />

• community club.<br />

• Residents of the premises. ​This includes both<br />

temporary (i.e. hotel guests) and permanent residents.<br />

ANNUAL FEE SELF-ASSESSMENT NOTICES<br />

DUE LATE JUNE<br />

This month, the Office of Liquor and<br />

Gaming Regulation (OLGR) will send out<br />

annual fee self-assessment notices to all<br />

hotel licensees.<br />

No doubt you understand how<br />

important it is to pay your annual licence<br />

fees by the due date of 31 July <strong>2017</strong>.<br />

Remember, OLGR does not accept<br />

credit card details by email or fax,<br />

including PDF attachments. This is in<br />

accordance with the Payment Card<br />

Industry Data Security Standard.<br />

The easiest way to pay your licence fees<br />

is through the OLGR client portal. To<br />

use the client portal you must register<br />

using your access key, which is the<br />

8-letter key provided in your annual<br />

licence fee summary.<br />

If you have questions or need any<br />

clarification you can contact us via email<br />

at liquorandgaminglicensing@justice.qld.<br />

gov.au.<br />

RESPONSIBLE GAMBLING<br />

AWARENESS WEEK <strong>2017</strong><br />

Queensland’s Responsible Gambling<br />

Awareness Week (RGAW) will be<br />

held from 24 to 30 July <strong>2017</strong> with the<br />

theme, “Is your gambling getting out of<br />

hand?”<br />

In May, gambling providers would<br />

have received updated copies of<br />

player information and Gambling Help<br />

materials to display in their venues.<br />

Additional copies are available online,<br />

as well as six LCD displays designed to<br />

help you promote RGAW.<br />

For signage, more information on<br />

our gambling harm minimisation<br />

activities or to review the Queensland<br />

Responsible Gambling Code of<br />

Practice, including a step-bystep<br />

resource manual to assist in<br />

implementing the Code at your hotel,<br />

visit www.business.qld.gov.au/liquorgaming.<br />

SAVE THE DATE<br />

1 July <strong>2017</strong>—online<br />

link opens for excluded<br />

persons report<br />

From 1 July <strong>2017</strong>, an<br />

online link will open to<br />

allow you to report your<br />

exclusions data for the<br />

period 1 January to<br />

30 <strong>June</strong> <strong>2017</strong> (www.<br />

surveymonkey.com/r/<br />

exclusions).<br />

Using the online link is<br />

quick and easy and does<br />

away with the need to fax<br />

or mail forms to the Office<br />

of Regulatory Policy.<br />

For assistance, please<br />

phone 3033 0015 or<br />

email gamingstatistics@<br />

justice.qld.gov.au.<br />

Your exclusions report is<br />

due by 21 July <strong>2017</strong>.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 27


INSIGHTS<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 28<br />

RARE NUGGET<br />

COAL IS GOLD TO THE PEOPLE OF<br />

MORANBAH. OVER THE YEARS<br />

GLOBAL FLUCTUATIONS IN THE<br />

DEMAND FOR THE ENERGY-RICH<br />

ROCK HAVE SEEN FORTUNES<br />

RISE AND FALL. THE BLACK<br />

NUGGET HOTEL HAS ALWAYS BEEN<br />

DETERMINED TO SUPPORT THE<br />

COMMUNITY THROUGH THE<br />

HIGHS AND LOWS.<br />

While there are a range of Moranbah Motels to choose<br />

from, the Black Nugget Hotel Motel is the only true hotel<br />

in the Isaac Region town, 150km south-west of Mackay.<br />

Manager Brendan Fenlon says “The Nugget” offers all<br />

the features you’d expect from a leading motel, but with<br />

the personal service only offered at a family owned and<br />

operated hotel.<br />

“It was one of the first buildings ever built in the town,<br />

and it’s always been a vital part of the Moranbah<br />

community,” Brendan says. “As a family-owned<br />

and operated business, we’re extremely proud<br />

to be involved with many community groups and<br />

organisations. We immerse ourselves in our community<br />

and build solid two-way relationships.”<br />

The core of this involvement has seen the Nugget offer<br />

sponsorships, fundraising opportunities and discounted<br />

events catering to the town’s footy clubs over the years<br />

– the Moranbah Miners Rugby League Club, Moranbah<br />

Bulls Rugby Union Club and the Moranbah Bulldogs<br />

AFL Club.<br />

“Over this time, we estimate we have assisted the clubs<br />

with hundreds of thousands of dollars,” Brendan says.<br />

“Times are tough in the town of Moranbah, but we have<br />

continued to support these clubs to ensure that our<br />

long term partnerships continue. We have just had to<br />

get a little more savvy about how we work together.”<br />

And it’s not just local sports clubs that have benefited


INSIGHTS<br />

Wikimedia Commons Moranbah Water Tower<br />

from the Black Nugget Hotel’s commitment to assisting<br />

community endeavours. Moranbah Arts, a not-forprofit<br />

organisation bringing arts and culture to the<br />

community, enjoys free use of the venue for meetings<br />

and rehearsals. The Nugget also sponsors many of<br />

the club’s events including annual multicultural shows,<br />

cabarets and plays. Recently, the hotel was Gold<br />

Sponsor of the annual Mayor’s Ball where around<br />

$10,000 was raised to support the White Ribbon antiviolence<br />

campaign.<br />

The hotel has also hosted hugely successful fundraising<br />

events for the local Sunshine Community Daycare<br />

Centre and the Moranbah Scouts Group and assisted<br />

a score of charities with their collecting activities. These<br />

include Beyond Blue, Queensland Drought Relief,<br />

Central Queensland Rescue Helicopter and the Royal<br />

Brisbane Women’s Hospital.<br />

Brendan says that while the hotel and hospitality<br />

industry is tougher it’s more important than ever for the<br />

hotel to have a community presence.<br />

“Being part of the community helps the Black Nugget<br />

Hotel remain alive and valid. We are placing more of<br />

an effort on sponsorship partnerships, engaging and<br />

sponsoring a variety of clubs for all members of the<br />

family. It also gives our staff opportunities to be involved<br />

in different clubs and to have a place to play and<br />

socialise in Moranbah.”<br />

AT A GLANCE<br />

• The Black Nugget Hotel Motel recently won the<br />

<strong>QHA</strong> 2016 Award for Excellence for Outstanding<br />

Community Service (1-99 Employees).<br />

• In addition to providing top quality hotel amenities<br />

that include a bar, restaurant, gaming, bottle shop<br />

and function rooms, “The Nugget” also offers 32<br />

pristine motel units for every type of traveller.<br />

• The Fenlon Family has operated motels and hotels<br />

for over 40 years in the Central Queensland region<br />

and has owned and operated the Black Nugget<br />

Hotel Motel since 2003.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 29


INSIGHTS<br />

PREMIUM GAMING<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 30<br />

PATRON COMFORT AND ENJOYMENT<br />

IS PLACED AT THE FOREFRONT OF<br />

THE RECENTLY RENOVATED GAMING<br />

LOUNGE AT THE SHAMROCK HOTEL<br />

IN MACKAY. IT TOOK JUST A<br />

GLANCE FOR JUDGES OF THE <strong>QHA</strong><br />

2016 AWARDS FOR EXCELLENCE TO<br />

REALISE THEY’D HIT A WINNER FOR<br />

BEST GAMING VENUE.<br />

The gaming room has ease of access to the Shamrock<br />

Hotel’s bar and restaurant while possessing its own<br />

separate entrance, smoking area and restrooms so<br />

patrons can enjoy the comfort of the gaming lounge<br />

without feeling excluded from the rest of the venue.<br />

The premium gaming lounge provides a safe and<br />

comfortable environment to relax and enjoy the gaming<br />

experience. Staff are well informed and on-hand at all<br />

times to offer friendly and responsible service.<br />

When you enter the gaming room you automatically<br />

feel at home. Gaming attendants control the ambience<br />

of the lounge and ensure that all sound, lighting and<br />

temperature are adjusted to maximise comfort. The<br />

hotel works closely with music and video maestros<br />

Nightlife for playlists to maintain the perfect tempo.<br />

Luxurious custom designed chairs complete the<br />

experience. Customer feedback is always encouraged<br />

and is overwhelmingly positive.<br />

The Shamrock Hotel offers daily promotions and<br />

specials throughout the whole venue, from giveaways<br />

in the bar, to meal specials and promotions in the<br />

restaurant. Within the gaming room a variety of<br />

interactive promotions are offered throughout the week,<br />

including a rewards program where points become<br />

redeemable for cash and drinks.<br />

The hotel treats gaming lounge patrons with<br />

complimentary tea, coffee, bottled water, soft drink and


INSIGHTS<br />

fruit at all times of the day – all delivered with tray service<br />

and a smile. The hotel also runs a courtesy bus for<br />

patrons on Friday and Saturday nights.<br />

The venue has ample seating both indoors and in a<br />

courtyard. There’s also a small niche directly opposite<br />

the gaming lounge where patrons can sit back, relax<br />

and enjoy a complimentary coffee and read the<br />

newspaper.<br />

A bar located centrally in the gaming room is convenient<br />

for all patrons and allows staff to see the whole room at<br />

all times. Staff offer wait service to patrons throughout<br />

the day, ensuring they receive VIP service to go with the<br />

five-star room.<br />

All Shamrock Hotel staff go through informative<br />

inductions and training which covers all aspects of the<br />

venue. They take pride in their appearance and treat all<br />

patrons with the same professional attitude. The staff<br />

are constantly improving their skills by attending regular<br />

meetings and taking on feedback.<br />

All staff members are trained in responsible gaming<br />

service – a message that’s reinforced with signage in the<br />

lounge. Staff and management are approachable at any<br />

time for patrons to discuss any concerns surrounding<br />

gambling. Patrons also have access to self-exclude<br />

themselves and attend counselling. Our gaming<br />

supervisor has built a close relationship with Shannon<br />

Wilson, a gambling help service counsellor with<br />

Relationships Australia, and attend bi-monthly meetings<br />

to keep up to date with her skills and knowledge.<br />

AT A GLANCE<br />

• The Shamrock Hotel won the <strong>QHA</strong> 2016 Award for<br />

Excellence for Best Gaming Venue.<br />

• Just a short drive from Mackay Airport, the<br />

Shamrock Hotel is a multi-purpose destination<br />

venue with extensive bar, dining, gaming, sports bar<br />

and function facilities.<br />

• Running in tandem with the hotel, the Shamrock<br />

Gardens Motel offers modern furnishings and a<br />

private balcony off its well-appointed units.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 31


FOCUS<br />

REACHING OUT ALONG A NEW FRONTIER<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 32<br />

Effective marketing is often about putting your product<br />

before the biggest crowd you can find. As we shoot<br />

deeper into the 21st Century, that crowd is increasingly<br />

found tapping and scrolling mobile apps and forcing<br />

us to rethink things like customer loyalty, redemption<br />

and reach. If your venue is stepping into the brave new<br />

world of mobile marketing, there’s a good place to start.<br />

When it comes to sourcing an app to engage<br />

customers there are a few options hotel venues can<br />

explore, but decently customisable products are elusive.<br />

Now a Brisbane-based company is offering venues<br />

something they can call their own.<br />

First2Click began its foray into an app service for<br />

hospitality venues with a one-size-fits-all solution.<br />

But, as First2Click’s marketing whizz Zanda Strofield<br />

explains, it wasn’t long before they wanted something<br />

more.<br />

“Venues would load offers, incentives or deals into the<br />

app that would then enter a public marketplace. We<br />

had around 200 venues that were using this service but<br />

found out pretty quickly that they wanted to control who<br />

had their app. They wanted to brand the app as theirs<br />

and to own the data for future use. So it was essentially<br />

a process of pretty exhaustive market research that got<br />

us to an app venues own, manage and market how<br />

they wish.”<br />

The strategy around the app is essentially to place a<br />

direct line of contact with people that are either regulars<br />

or potential customers. The best way to achieve that,<br />

First2Click found, was to allow venues to brand,<br />

update and edit the app’s functions through a content<br />

management system (CMS) - thus alleviating the hassle<br />

of having to tap a tech developer on the shoulder<br />

every time you want to make changes. The CMS also<br />

allows some control of the ”interest segmenting” of<br />

your customer-base, so you can target different offers<br />

or deals only at those who you think would be most<br />

interested. The back-end of the app also offers useful<br />

data and revenue reporting to give an overview of the<br />

app’s success.<br />

“One challenge we work on daily is usability,” Zanda says.<br />

“The ideal product for venues should involve no ongoing<br />

input from us and take no time out of your day to set up.”<br />

With the world on mobile, he believes venues need at<br />

least some kind of mobile channel as part of their suite<br />

of marketing tools.<br />

“We not only talk on mobile, we now bank, shop,<br />

date, research and navigate as well. The mobile is<br />

the TV and radio of this generation and venues are<br />

starting to see that. We promote the idea that an app<br />

is not just a mobile application: it’s a complete mobile<br />

marketing solution. If it’s executed correctly, a venue<br />

will see a significant increase in revenue and customer<br />

engagement.”<br />

When First2Click launched its hospitality venue app<br />

earlier this year they approached companies identified<br />

as “leaders” particularly in marketing, who jumped on<br />

board instantly.<br />

“I think we have all been surprised at the uptake. We<br />

are seeing returns of $10 per user in revenue per week.”<br />

Zanda attributes the app’s popularity simply to the<br />

bottom line. “Traditionally the cost to build and the<br />

expertise required to execute have been prohibitive.<br />

We believe we’ve solved both those problems.”<br />

If you want to find out more about First2Click’s<br />

cost effective and customisable venue app visit<br />

www.yourapp.first2click.com.au or contact Zanda<br />

Strofield at zstrofield@unidapsolutions.com.


FOCUS<br />

SINGING A FEW BARS<br />

It’s a live pub rock gig with a twist. And although the<br />

Bundaberg Pub Rock Choir is yet to officially perform<br />

live, it’s attracting a lot of attention and audience<br />

participation each time it meets up at a local pub to belt<br />

out some hits.<br />

Every second Sunday afternoon a gathering of<br />

Bundaberg locals can be heard offering robust<br />

renditions of rock anthems such as Summer of 69 and<br />

Livin’ on a Prayer at either the Tattersalls Hotel or Globe<br />

Hotel.<br />

The Bundaberg Pub Rock Choir grew out of a Creative<br />

Regions project where audience members who loved<br />

hearing contemporary music wanted a chance to sing<br />

in a group at a place that was accessible. Creative<br />

producer Dianne Wills says the choir hit the ground<br />

running in January with 40 members and has averaged<br />

35 each fortnight, encompassing young and old from<br />

various walks of life.<br />

“Our diversity is a happy accident,” she says. “We are<br />

more focused on how accessible a venue is and that in<br />

turn has driven an interesting diversity in membership.<br />

Our choir members like that they can grab a coldie, their<br />

music and have a chat before we get started. It’s part of<br />

the charm of the whole thing.”<br />

The choir will perform its first gig as “a roving<br />

performance group” at the Childers Festival in July.<br />

Both the Tattersalls Hotel and the Globe Hotel have<br />

welcomed the choir’s presence and extra custom at<br />

what is normally a quiet period. The pubs’ regulars also<br />

seem to be enjoying the novelty of having a live choir<br />

turning up on their doorstep.<br />

“There are two camps right now,” Dianne explains. “The<br />

odd spectator stroll-in who comes for a sticky-beak,<br />

as well as the bar crowd who like to place requests.<br />

Both are welcome and encouraged to join us but we<br />

hit a wall of ‘Nah, I can’t sing’. We’ve found that people<br />

are starting to bring their drinks into our area just to<br />

listen and enjoy. They don’t mind we’re learning and<br />

having a laugh, they just like the live music and positive<br />

atmosphere.”<br />

“We are literally doing a pub crawl by singing a song out<br />

the front of one hotel, popping in for a beverage then<br />

moving onto the next location.”<br />

But the key to more gigs is sponsorship.<br />

“The benefit of aligning ourselves with a corporate<br />

sponsor would enable our group to bring in guest<br />

conductors, perform alongside professionals and<br />

get more professional development for our choir<br />

conductors,” she says.<br />

“We move venues every three months to share the choir<br />

love and are on the lookout for our next venue starting<br />

in July. If you wouldn’t mind 30 to 40 folks turning up<br />

on your door every second Sunday arvo for a sing, then<br />

please get in touch!<br />

BUNDABERG PUB ROCK CHOIR<br />

SEEKS SPONSORSHIP<br />

If your business is interested in sponsoring the<br />

Bundaberg Pub Rock Choir contact Dianne Wills at<br />

Creative Regions at di@creativeregions.com.au or<br />

on 0416 335 470.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 33


SUPERANNUATION<br />

with Brendan O’Farrell<br />

CHANGES TO THE TRANSITION TO<br />

RETIREMENT STRATEGY<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 34<br />

Over the last year, I have spoken to many<br />

Queensland publicans about the upcoming reforms<br />

to superannuation. As I’ve touched on in previous<br />

columns, these reforms are possibly the biggest I’ve<br />

seen since the inception of the system. Many will<br />

be in place from 1 July <strong>2017</strong>. Contribution caps are<br />

reducing, a $1.6 million pension balance cap is being<br />

introduced, and the taxation of Transition to Retirement<br />

(TTR) pensions is changing.<br />

If you have already started, or are considering starting,<br />

a TTR pension, the superannuation reforms will affect<br />

you. From 1 July <strong>2017</strong>, the earnings on the assets<br />

in your TTR account will be taxed at 15 per cent.<br />

Currently, those earnings are not subject to tax. In<br />

many circumstances a TTR pension could still be an<br />

effective strategy for those nearing retirement age.<br />

However, it is important to be aware, this extra tax<br />

could impact the overall effectiveness of your TTR<br />

strategy.<br />

If you have started a TTR account, there are two<br />

important points to be considered.<br />

Firstly, if you haven’t yet met a condition of release<br />

(such as fully retiring or turning 65), you should<br />

consider if the TTR account is worth continuing after<br />

1 July. If you began a TTR pension to access extra<br />

income due to reduced working hours, or to help<br />

pay down debt, using a TTR pension could still be<br />

effective. However, if you are under 60 years of age<br />

and began a TTR pension purely for the tax-free<br />

returns, you may need to reconsider your situation.<br />

Secondly, if you have opened a TTR account and have<br />

since met a condition of release, it might be beneficial<br />

to convert your TTR account to a normal pension. By<br />

doing so, you will avoid paying 15 per cent tax on the<br />

underlying assets in the account.<br />

SALARY-SACRIFICE STRATEGY<br />

If you have been using a TTR and salary-sacrifice<br />

strategy, the superannuation reforms might also affect<br />

the financial benefit of this. The strategy involves salary<br />

sacrificing up to $35,000 to super. You are then able to<br />

draw a tax-free (for those over 60) or tax-advantaged<br />

(for those under 60) income from your TTR account to<br />

replace the salary-sacrificed income. The tax savings<br />

remain in your super account, boosting your retirement<br />

savings.<br />

However, the before-tax contribution caps are being<br />

reduced to $25,000 on 1 July <strong>2017</strong>. This means you<br />

will not be able to salary sacrifice as much as you’re<br />

able to now. Some of the tax benefits available in this<br />

strategy may, therefore, be lost to you. If you are over<br />

60, the TTR and salary sacrifice strategy may still be<br />

of benefit. If you are under 60 and have started a TTR<br />

pension purely for the tax-free returns, you may need<br />

to reconsider your situation.<br />

SEEK ADVICE<br />

It is important to know what’s best for you. If you<br />

are concerned about the benefits of continuing your<br />

TTR pension, get in touch with the financial advisers<br />

at Intrust360° on 1300 001 360. They will be able to<br />

ensure your strategy suits your financial needs by 1<br />

July.<br />

The information contained in this document is of a general nature only,<br />

and does not take into account your individual situation, objectives<br />

and needs. You should consider the appropriateness of the general<br />

information having regard to your own situation before making any<br />

investment decision. A Product Disclosure Statement is available at<br />

www.intrust.com.au or call us on 132 467 for a copy.<br />

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />

65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />

Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />

USI: HPP0100AU | RSE Registration No: R1004397<br />

Financial planning is provided by IS Financial Planning Pty Ltd ABN<br />

64 143 707 439 trading as Intrust360° is a wholly owned subsidiary<br />

of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a<br />

corporate authorised representative of Adviser Network Pty Ltd | ABN<br />

25056310 699 | AFSL 232729 | Corporate Authorised Representative<br />

Number 379207.


FEATURE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 27 35<br />

RM00230AB


FINANCE<br />

with Jeremy Wicht<br />

TACKLING THE CHALLENGE OF CHANGE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 36<br />

With the close of another financial year, it’s an<br />

opportunity to begin anew for the 2018 financial year,<br />

putting the tumultuous events of the year behind us.<br />

While no-one possesses a working crystal ball, I can<br />

safely predict that the coming year will see further<br />

uncertainty. Exactly what that change will be is an<br />

excellent topic to share over a beer.<br />

The nature of our industry means that we are far from<br />

immune from change. Some of the changes over<br />

the last year alone, whether they were a help or a<br />

hindrance, include:<br />

WHILE NO-ONE POSSESSES A WORKING CRYSTAL<br />

BALL, I CAN SAFELY PREDICT THAT THE COMING<br />

YEAR WILL SEE FURTHER UNCERTAINTY<br />

• Regulatory changes to trading hours, backpacker<br />

tax, 457 visas, penalty rates, to name but a few<br />

• Additional costs imposed on late night venues with<br />

ID scanning.<br />

• Regional venues exposure to drought, floods and<br />

mining pull-back.<br />

• Continued pressure on gaming and its role in<br />

society.<br />

• Continued scrutiny of alcohol and its role in society.<br />

• Continued technological disruption to the<br />

accommodation sector, gaming and entertainment<br />

offerings.<br />

And this doesn’t even address changes to taxation and<br />

superannuation laws which change almost daily.<br />

All this uncertainty makes planning difficult. But plan<br />

you must!<br />

Ask yourself: What worked well in the last year? What<br />

didn’t work well? Why?<br />

What worked well? And by “well” we mean what met or<br />

exceeded our expectations. Not just a gut feel, but the<br />

quantifiable goals that we set in a clear budget. After all<br />

if it can’t be measured, it can’t be managed - especially<br />

where performance and remuneration expectations<br />

diverge.<br />

What didn’t work well? And by “didn’t work well” we<br />

mean didn’t achieve the goals that we set for it. Did<br />

the additional gaming machines fulfil their expected<br />

net machine income? Did the renovations on the bistro<br />

achieve an increase in earnings sufficient to cover the<br />

cost of funds used to pay for them?<br />

If you haven’t set those goals, you need to speak with<br />

us.<br />

The “why” on the other hand will dictate the affirmations<br />

or corrections required for the year ahead.<br />

The budgets you set for your venues for next year and<br />

beyond are only part of the story. These assets power<br />

your personal budgets which directly and materially<br />

affect your family’s welfare.<br />

It’s at the nexus of maximising the return on your venue<br />

and maximising the after-tax return to you and your<br />

family where Hanrick Curran add value.<br />

This is where your family’s personal planning meet your<br />

tax planning so that your family’s goals, both short and<br />

long term, are met.<br />

We work with specialist hospitality lawyers, financiers,<br />

financial planners and you to chart a course through<br />

stormy seas not just for the coming year but into the<br />

next generation as well.<br />

Change is a constant. We can help you meet that<br />

challenge.<br />

Please contact me or another of my colleagues in<br />

our specialist hospitality team at Hanrick Curran<br />

Accountants on (07) 3218 3900 to be on the front foot<br />

with your 2018 planning.<br />

IT’S AT THE NEXUS OF MAXIMISING THE RETURN<br />

ON YOUR VENUE AND MAXIMISING THE AFTER-<br />

TAX RETURN TO YOU AND YOUR FAMILY WHERE<br />

HANRICK CURRAN ADD VALUE


Curt Schatz<br />

LEGAL MATTERS<br />

CHANGES TO THE<br />

457 VISA PROGRAM<br />

Many of you employ staff who come from overseas.<br />

I thought that the recent announcements on the<br />

proposed Visa changes may be of interest to you.<br />

A key point of this year’s federal budget was the<br />

government’s changes to Australia’s skilled sponsored<br />

visa program, and effective from 19 April <strong>2017</strong>, 457<br />

visas will be phased out.<br />

What is a 457 Visa?<br />

The 457 visa system was the key short-term working<br />

visa program in Australia, and allowed Australian<br />

employers to sponsor skilled overseas workers to<br />

work on a temporary basis in Australia. Under the old<br />

system, visa holders were able to be employed for a<br />

period of four years, and were required to meet English<br />

language, health and character standards before being<br />

granted a visa.<br />

What is the new system?<br />

While there will be no impact to 457 visas which<br />

have already been approved, the 457 visa system<br />

will be replaced with a new Temporary Skill Shortage<br />

(TSS) visa scheme. The new scheme is split into<br />

two streams, with the list of occupations for which<br />

skills shortages exist revised by the Department of<br />

Immigration and Border Protection (DIBP) to allow for<br />

two-year (short term) and four-year (medium term)<br />

visas, depending on the occupation. These lists are<br />

known as the Short Term Skilled Occupation List<br />

(STSOL) and Medium and Long Term Strategic Skills<br />

List (MLTSSL), and can be found on the DIBP website.<br />

Changes to the Occupation Lists<br />

Under the new system, 216 occupations have been<br />

removed entirely from the previous occupation lists,<br />

and applications relating to these occupations will<br />

be cancelled, with the application fees refunded to<br />

applicants. Applications removed from the lists include<br />

Licensed Club Managers, Training and Development<br />

Professionals, Bed and Breakfast Operators and Flight<br />

Attendants. A minimum of two years’ work experience<br />

in the skill will now be required for applications, and<br />

a number of occupations must also meet additional<br />

“caveat” requirements, which exclude applications for<br />

certain positions within these occupations based on<br />

the nature of the work or the employer business.<br />

KEY OCCUPATIONS IN THE INDUSTRY SUBJECT<br />

TO CAVEAT REQUIREMENTS INCLUDE HOTEL AND<br />

RESTAURANT MANAGERS, CHEFS AND COOKS<br />

What do the changes mean for Australian<br />

workers?<br />

The DIBP has made these changes with the goal<br />

of better aligning the permanent and temporary<br />

programmes, and by sharpening the focus of<br />

Australia’s migration programmes. It aims to ensure<br />

it better meets Australia’s skills needs, increases the<br />

contribution of skilled migrants and addresses public<br />

concerns about the shortage of jobs for Australian<br />

workers. The changes to the list of occupations, and<br />

introduction of caveat requirements, will have the<br />

effect of broadly reducing the jobs available to visa<br />

applicants, particularly those of an entry level or lowerskilled<br />

nature, and increasing the opportunities in these<br />

fields to Australian workers.<br />

What do the changes mean for my business?<br />

As the hospitality industry makes up a significant<br />

share of the sponsorships for skilled workers, while<br />

potentially reducing sponsorships and the associated<br />

fees for employers, the restrictions in the new visa<br />

program will present challenges in recruitment of<br />

staff, and encourage employers to provide entry level<br />

opportunities to Australian workers. Key occupations<br />

in the industry subject to caveat requirements include<br />

hotel and restaurant managers, chefs and cooks,<br />

and with many of these exclusions relating to limited<br />

service restaurants, owners of these businesses will<br />

need to source a number of these positions from the<br />

local labour market.<br />

Mullins Lawyers have two partners skilled in Migration<br />

law, being John Siong and Tony Hogarth. If you have<br />

any queries in relation to this topic, please do not<br />

hesitate to call me on my direct line, 07 3224 0230,<br />

and I will direct you to the appropriate person.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 37


ACCOMMODATION<br />

W Brisbane Exterior, North Quay - Rendoring<br />

W BRISBANE APPOINTS HALDON PHILP AS GM<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 38<br />

Marriott International subsidiary W Hotels’ highly<br />

anticipated newcomer to Queensland’s south-east<br />

corner, W Brisbane, will open early next year with<br />

Haldon Philp recently appointed as general manager.<br />

Haldon will be responsible for recruiting a team of over<br />

230 associates and managing all W Brisbane’s prelaunch<br />

activity before eventually overseeing the hotel’s<br />

day-to-day operations and being accountable for its<br />

commercial and operating strategy and performance.<br />

“I am delighted and honoured to lead the opening<br />

team for W Brisbane and facilitate the re-entry of the<br />

W Hotels brand into Australia,” he said.<br />

W Hotels has been a long-standing leader in the luxury<br />

market and I have no doubt that W Brisbane is going<br />

to re-energise Australia’s luxury hospitality scene.”<br />

Haldon has over 22 years in the premium hotels<br />

industry, working predominantly with Starwood Hotels<br />

& Resorts, which merged with Marriott International in<br />

2016.<br />

W Brisbane will bring “bold design and playful<br />

luxury” to the western end of the central business<br />

district and incorporate a whatever/whenever service<br />

philosophy that delivers guests whatever they want,<br />

whenever they want it. The hotel features 312 stylish<br />

guestrooms with custom furnishings and interiors<br />

inspired by its Queensland locale, 1100 square metres<br />

of contemporary event space, as well as a 24-hour<br />

WIRED business centre, AWAY Spa, FIT gym, WET<br />

Deck with swimming pool, and W Hotels The Store.<br />

The hotel will also house three unique restaurants and<br />

bars, including a signature restaurant, Pool Bar and<br />

the Living Room Bar.


ACCOMMODATION<br />

INDIGENOUS TOURISM<br />

OFFERINGS SHOWCASED<br />

UNDER ONE BANNER<br />

A CALL FOR MORE YOUNG<br />

LEADERS IN TOURISM<br />

An authentic “Welcome to Country” on the Great<br />

Barrier Reef, traditional painting, hunting, smoking<br />

ceremonies and bush tucker rainforest walks are just<br />

some of the experiences of Indigenous culture being<br />

promoted to entice more visitors to North Queensland.<br />

Tourism Tropical North Queensland (TTNQ) recently<br />

showcased these and many other Indigenous tourism<br />

offerings from around Cairns and the Great Barrier<br />

Reef under the banner “Timeless Experiences: Sharing<br />

our Reef & Rainforest stories” at the Australian Tourism<br />

Exchange (ATE) <strong>2017</strong> in Sydney.TTNQ Chief Executive<br />

Officer Alex de Waal said 20 companies, representing<br />

34 of the region’s Indigenous products were part of the<br />

Timeless Experiences cooperative network.<br />

“Many Indigenous-owned businesses are small<br />

family operations which makes it difficult to market<br />

internationally, but Timeless Experiences will help<br />

amplify their efforts,” he said. “These authentic<br />

experiences will not only connect people to nature,<br />

they will deepen their connection to the Reef and<br />

Rainforest through the timeless wisdom of the world’s<br />

oldest living culture.”<br />

He said operators participating in the campaign will<br />

use the Timeless Experiences logo on their collateral<br />

and marketing activities around Australia and overseas.<br />

“This will create demand for more unique Indigenous<br />

experiences and encourage more Indigenous-owned<br />

small businesses to develop in our region,” Alex said.<br />

An Indigenous tourism working group spent two<br />

years developing Timeless Experiences and together<br />

this group committed the equivalent of $500,000 to<br />

activate the brand.<br />

A Mossman Gorge guide shows visitors traditional dyes as<br />

part of a Kuku Yalanji experience with Down Under Tours.<br />

As part of its commitment to foster growth in statewide<br />

tourism, the Queensland Government has<br />

announced round two of its Young Tourism Leader<br />

program.<br />

Touted as a way of inspiring the next generation<br />

of Queenslanders to consider a career in tourism,<br />

the program asks employers, business leaders and<br />

community leaders to nominate inspirational young<br />

people to become champions of Queensland’s tourism<br />

industry.<br />

Minister for Tourism Kate Jones said that with around<br />

20,000 new jobs expected to be created in the tourism<br />

industry over the next three years, she wanted young<br />

people to know that tourism can offer more than a job,<br />

but a sustainable career with amazing opportunities.<br />

“With Queensland’s tourism industry going from<br />

strength-to-strength, now is the perfect time to<br />

encourage young people to forge a career path in<br />

tourism,” she said.<br />

“We need people with a range of skills, from<br />

communications specialists, graphic designers,<br />

business managers, tour guides, pilots, flight<br />

attendants, finance specialists and many more. This<br />

is the kind of career that can be a ticket to travel the<br />

world.”<br />

Ten young “tourism leaders” drawn from nominations<br />

in the first round of the program last year hail from<br />

locations as far-flung as Cairns, Townsville, Hervey<br />

Bay and the Gold Coast. In that time they’ve visited<br />

secondary schools in their respective regions to share<br />

their personal and professional journeys of working in<br />

the tourism industry.<br />

Kate said the program was a key priority in the<br />

Queensland Government’s Advancing Tourism 2016-<br />

20, which aims to maximise the benefits from tourism<br />

and “make Queensland the world’s leading tourism<br />

destination”.<br />

Nominations for round two of the Young Tourism<br />

Leaders program close on 11 July and can be made at<br />

www.youngtourismleaders.qld.gov.au/nominations.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 39


ACCOMMODATION UPDATE with Judy Hill<br />

WASTE MANAGEMENT -<br />

MARKETING STYLE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 40<br />

These days it’s inevitable that hotels will spend a lot<br />

of time looking for ways to reduce wastage in their<br />

businesses both from an environmental and financial<br />

standpoint. There will be many measures, strategies,<br />

initiatives and even key performance indicators in place<br />

with both hotel teams and guests to help achieve this.<br />

In areas such as housekeeping, amenities, food and<br />

beverage and utilities, conservation efforts can be<br />

easily seen. Even time wastage and “human” resource<br />

factors can be measured to ensure maximum impact<br />

with minimum effort.<br />

Waste levels can be more difficult to determine in<br />

areas like marketing. While collateral and tangible<br />

components are certainly manageable, others can<br />

prove harder to gauge effectively. It might come down<br />

to the potential of a guest lost rather than a more<br />

visible effect, but one which still damages the bottom<br />

line. What could that guest have been worth to the<br />

business over their entire stay lifecycle?<br />

It’s an old but true business adage that to retain a<br />

customer is far cheaper than acquiring a new one. If<br />

this is applied to every touch point in the customer<br />

journey with the hotel, there are many places in which<br />

to “recycle” a potential or actual guest. To identify<br />

where there might be wasted opportunity and reduce<br />

guest churn, there are a few logical areas to start.<br />

The first is follow-up. This may seem obvious, but<br />

are guests and potential guests being followed-up<br />

after each interaction with the hotel? Search engine<br />

optimisation and social media can be used to remarket<br />

to potential guests who have visited the<br />

website or booking engine but did not result in a<br />

booking. This could account for up to 95% of website<br />

traffic and 60% of booking engine visitors. With an<br />

average hotel experiencing repeat guest rates under<br />

25%, it becomes even more important to follow-up<br />

each visit with an email (the more personal the better)<br />

and to “check-in” with the guest between visits.<br />

Follow-up in these areas is particularly important in<br />

creating the direct-booking guest.<br />

The second is data collection and ongoing leverage of<br />

this information. It’s vitally important to collect as much<br />

information as possible at each contact point with<br />

visitors to the hotel, restaurant, bar, event, website<br />

and booking engine. Ensure that sign-up forms and<br />

social media links are obvious and easy to access for<br />

Mon Komo Hotel in Redcliffe is a shining<br />

light winnning the Best Marketed Hotel 1-99<br />

Employees at the 2016 <strong>QHA</strong> Awards for<br />

Excellence.<br />

all visitors on and off-line. Ensure front-desk teams<br />

are aware of the importance of gaining information at<br />

check-in, notably from guests who have not booked<br />

direct.<br />

Be aware of the wealth of data that exists in the<br />

various hotel systems and use all of it, both actively<br />

and passively collected, to form guest insights and, in<br />

turn, make informed digital decisions around search<br />

engine optimisation and social media.<br />

Thirdly, don’t fall into the trap of conveying onesize-fits-all<br />

messages to the whole audience at the<br />

expense of simple segmentation and personalisation.<br />

This counts as much for social media posts and<br />

online advertising as it does for more traditional<br />

email marketing. If visitors are exposed to the hotel<br />

on multiple platforms and in competition with many<br />

other messages, the content for each one needs to<br />

be unique, engaging and relevant to the recipient<br />

and channel. Segmentation of the audience and<br />

understanding the patterns of each segment is key.<br />

Lastly, collaboration. Are partners being used<br />

effectively? Collaborate with the hotel guest to harness<br />

their social media groups and audiences either<br />

organically or through alignment with influencers.<br />

Collaborate with other businesses, either destination or<br />

product, who are a good match with the hotel’s guest<br />

base.<br />

Ideally, minimising lost opportunity in some of these<br />

areas can result in reduced guest turnover and<br />

maximised conversion rates. Your hotel has worked<br />

hard to gain the attention of a potential guest, make<br />

sure these efforts are not wasted.


STAFFING MADE EASY?<br />

TRUE...A WAY DOES EXIST.<br />

AND WE ARE HERE TO HELP.<br />

Designed with busy hoteliers in mind, the <strong>QHA</strong> HR Manual helps you<br />

organise every challenge of managing a team of staff.<br />

The manual includes comprehensive human resources policies and<br />

helpful templates for everything from job descriptions, appointment<br />

letters, discipline and termination letters, payroll statements,<br />

timesheets, employer and employee forms<br />

and much, much more.<br />

The recently revised edition<br />

is available through the online<br />

<strong>QHA</strong> Shop at www.qha.org.au.<br />

$365 for members.<br />

$765 for non-members.


COMPASS<br />

Pub Moolooaba Pub by night<br />

MOORING IN MOOLOOLABA<br />

ALTHOUGH WEBSITES AND GUIDEBOOKS VARIOUSLY DESCRIBE MOOLOOLABA AS “A<br />

TOURIST RESORT DESTINATION”, THIS SUNSHINE COAST TOWNSHIP IS A LITTLE MORE<br />

GROUNDED THAN SUCH A DESCRIPTION WOULD SUGGEST.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 42<br />

Mooloolaba hums with genuine daily bustle and a lively<br />

community spirit like any other regional Queensland<br />

settlement, even though it’s technically a suburb<br />

of neighbouring Maroochydore. Given its laidback<br />

everydayness, it’s easy to forget paradise seekers<br />

the world over like to flock to Mooloolaba’s golden<br />

beaches, pristine surf, scuba diving adventures and<br />

picturesque headland with popular fishing spots.<br />

Originally called Mooloolah, a name derived from local<br />

indigenous words either for snapper (mulu) or redbellied<br />

black snake (mulla), the early settlement at the<br />

river heads of the same name was first a timber port<br />

in the 1860s then a fishing village and fruit-growing<br />

area. Its name was changed to Mooloolaba in 1919<br />

for marketing purposes when Thomas O’Connor<br />

subdivided land for sale there and didn’t want it<br />

confused with Mooloolah Valley township a little further<br />

inland on the North Coast Railway.<br />

As road and rail developed to replace water transport,<br />

the locale’s population steadily increased in the<br />

decades that followed. People enamoured with<br />

Mooloolaba’s coastal charm soon developed it into<br />

both a premier residential and holiday location with<br />

dwellings and businesses along the narrow spit by the<br />

lower banks of the Mooloolah river.<br />

Today the town has a population of around 7,500.<br />

The port near Mooloolah Heads now serves as a<br />

busy marina and yacht club that are popular among<br />

boaties as the heads are sheltered in the lee of<br />

Point Cartwright. Mooloolaba attractions include<br />

opportunities to scuba dive through the well-preserved<br />

wreck of the ex-HMAS Brisbane and seasonal swims<br />

with migrating Humpback Whales. For land based<br />

interactive experiences with marine life, Underwater<br />

World is Queensland’s largest tropical oceanarium.<br />

The town also has a collection of relaxed, no-fuss<br />

pubs. Three of which are members of the <strong>QHA</strong>.<br />

PUB MOOLOOLABA<br />

Pub Mooloolaba is located only a few minutes’<br />

walk from the famous Mooloolaba Beach. Having<br />

undergone an extensive refurbishment, the Pub has<br />

loads to offer. With a fresh new dining room and large<br />

comfortable outdoor dining space offering booth style


COMPASS<br />

The Wharf Tavern<br />

Central Hotel<br />

Pub Mooloolah<br />

Irish O’Malley’s<br />

The Wharf Tavern<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 43


COMPASS<br />

Day Trippers gathered on the Foreshore , Mooloolaba circa 1930<br />

seating. Function facilities can be geared to suit any<br />

size and budget.<br />

Among the numerous TV monitors in the Pub’s sports<br />

bar is a 105 inch LED monitor – apparently the biggest<br />

in Mooloolaba.<br />

THE WHARF TAVERN<br />

The Wharf Tavern sits mere metres above the stunning<br />

Mooloolah River. Its unbeatable location makes it one<br />

of the most appealing venues on the Sunshine Coast.<br />

Each section of the tavern displays its own personal<br />

style and caters not only to a selected audience but to<br />

entire crowds.<br />

Very few venues can boast the variety of entertainment<br />

offered at the Wharf Tavern’s seven lounges, bars and<br />

The Helm nightclub all under one roof.<br />

IRISH O’MALLEY’S<br />

This unashamedly Irish-themed pub is located<br />

right in the heart of the entertainment precinct of<br />

Mooloolaba. Patrons are invited to unwind with a<br />

Guinness at the bar or delight in a genuine Irish dining<br />

experience accompanied by entertainment and good<br />

old fashioned craic. Function space is suitable for small<br />

functions of most occasions. Their Sunday Karaoke<br />

open till 3am is legendary. Sláinte!<br />

DID YOU KNOW?<br />

• For 25 years the annual Mooloolaba Triathlon has<br />

attracted athletes and visitors from all over the globe.<br />

In this year’s event in March over 5,000 competitors<br />

and 11,000 visitors contributed an estimated $6.2<br />

million to the local economy.<br />

• Decommissioned in 2001, the ex-HMAS Brisbane<br />

was scuttled 6.7km off Point Cartwright in July<br />

2005 and now forms a conservation park and easily<br />

accessible scuba diving attraction as its funnels lie<br />

only 4m below the surface.<br />

• From 1870 to 1884, Mooloolah Heads was the<br />

gateway to the Maroochy District. Protected by<br />

Point Cartwright, it was favoured as a port over the<br />

Maroochy River, where the ocean swell and sand<br />

bars often made access hazardous.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 44


ND00349AA<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 45


EMPLOYMENT RELATIONS with Joanna Minchinton<br />

THE FAIR WORK OMBUDSMAN –<br />

IN PURSUIT OF NON-COMPLIANT EMPLOYERS AND<br />

MAKING NO APOLOGIES<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 46<br />

Many readers will have heard of the Fair Work<br />

Ombudsman (FWO). Its role is to promote harmonious,<br />

productive and cooperative workplace relations by<br />

monitoring, investigating and enforcing compliance<br />

with relevant Commonwealth workplace laws.<br />

The <strong>QHA</strong> has noted that, in recent times, the FWO<br />

has ramped up both the number and scope of<br />

investigations into alleged non-compliance with the<br />

Fair Work Act 2009. Further, where non-compliance<br />

has been found, it has made both the findings and the<br />

penalties applied highly visible by reporting them to the<br />

media.<br />

Brands such as 7-Eleven, Muffin Break, Coles<br />

Supermarkets, Rentokil and the National Union of<br />

Workers (General Branch) have been put under the<br />

FWO microscope. Some have received a clean bill of<br />

health, while others have been publicly put to task over<br />

their workplace practices.<br />

But it isn’t just these large organisations being<br />

examined by the FWO.<br />

WHO IS FWO TARGETING?<br />

In addition to investigating individual complaints, the<br />

FWO has run a number of campaigns over recent<br />

years across industry sectors as well as specific<br />

geographical areas of Australia.<br />

A few of the campaigns run in recent times include the<br />

National Hospitality Campaign conducted from 2012-<br />

2015, the Central Queensland regional campaign<br />

conducted in 2016, and Taskforce Cadena (run jointly<br />

with the Department of Immigration and Border<br />

Protection and Australian Border Force) specifically<br />

targeting karaoke bars in Melbourne and Perth in<br />

2016.<br />

A number of smaller campaigns were also run<br />

in 2016 including a campaign run jointly with the<br />

Australian Securities and Investments Commission<br />

(ASIC) targeting 50 businesses in Brisbane CBD,<br />

Fortitude Valley, South Brisbane and West End, and<br />

one specifically targeting restaurants, bars and cafes<br />

located on Glebe Point Road, Sydney. In <strong>2017</strong>, the<br />

FWO has undertaken random audits in the Wide Bay,<br />

Ipswich and Fortitude Valley regions.<br />

The campaigns are initiated based on data collected<br />

on the number and frequency of requests for<br />

assistance received by the FWO from individual<br />

employees over a period of time. When the data<br />

shows a trend towards non-compliance the FWO<br />

will generally start sending out inspectors to conduct<br />

audits to assess compliance levels. This includes data<br />

collected from alerts received via the FWO’s online<br />

“Anonymous Report” function launched in May last<br />

year, through which anyone can anonymously report<br />

alleged contraventions.<br />

WHAT ARE FWO INSPECTORS LOOKING FOR?<br />

As reported by the FWO, the inspectors are<br />

investigating whether businesses are complying with<br />

the requirements of the Act as well as applicable<br />

award provisions, including payment of correct<br />

minimum hourly wage rates, penalty rates, allowances<br />

and loadings, providing appropriate meal and<br />

other breaks, as well as record keeping, reporting<br />

requirements and provision of clear and accurate<br />

payslips to employees.<br />

But it isn’t just company entities that the FWO is<br />

targeting. Inspectors are also turning their attention<br />

to individuals within organisations who have<br />

responsibility for decision-making and who make<br />

and implement decisions in contravention to the Act.<br />

These individuals, who include directors, operational<br />

managers and HR managers have been issued with<br />

separate, individual fines where they’ve been found to<br />

have contravened the Act by their own actions.


Joanna Minchinton<br />

EMPLOYMENT RELATIONS<br />

AS REPORTED BY THE FWO, THE INSPECTORS<br />

ARE INVESTIGATING WHETHER BUSINESSES ARE<br />

COMPLYING WITH THE REQUIREMENTS OF THE ACT<br />

AS WELL AS APPLICABLE AWARD PROVISIONS<br />

NON-COMPLIANCE - THE OUTCOMES<br />

In addition to receiving orders to back-pay underpaid<br />

wages and entitlements to their employees, a number<br />

of employers have been issued with hefty fines. These<br />

include:<br />

• $532,900 in fines to a NSW café and its owneroperator<br />

for implementing an unlawful “cash back”<br />

scheme with two workers on 457 visas as well as<br />

underpayment of wages to three workers.<br />

• $19,500 penalty to the operators of a Queensland<br />

tavern for failure to pay out correct entitlements<br />

upon termination, as well as making unlawful<br />

deductions from wages for a training course.<br />

• $100,000 in fines to a Victorian restaurant for an<br />

underpayment of wages totalling over $30,000 in<br />

less than nine months, including non-payment of<br />

more than 770 hours of overtime, and failing to<br />

keep records and issue pay slips.<br />

IMPLICATIONS FOR EMPLOYERS (AND OTHERS)<br />

Employers must always ensure they comply with their<br />

legal obligations under the Act. This not only means<br />

paying minimum wages and entitlements correctly, but<br />

also maintaining full and accurate records of all wages<br />

and entitlements accrued and paid, as well as issuing<br />

pay slips to employees every pay period.<br />

It also means that decision-makers need to ensure<br />

that they don’t make and implement decisions in<br />

contravention of the Act, as they may be held jointly<br />

and severally liable for these actions and issued with<br />

individual fines under the accessorial provisions in<br />

Section 550 of the Act.<br />

The Fair Work Ombudsman, Natalie James, in an<br />

address in October 2016 admitted that the FWO was<br />

making life more difficult for employers, but that this<br />

would not deter them from continuing the work that<br />

they were established to perform.<br />

WHAT TO DO IF AN FWO INSPECTOR COMES<br />

KNOCKING AT THE DOOR<br />

1. Be cooperative. If FWO inspectors request<br />

information, comply with these requests wherever<br />

reasonably possible. Do not unreasonably obstruct<br />

or refuse access.<br />

2. If found to have been non-compliant with the Act,<br />

in the absence of a valid objection to it, take all<br />

action necessary to rectify the non-compliance<br />

as quickly as possible. In the situation where your<br />

business has been found to have underpaid by<br />

a significant amount, working with the FWO to<br />

set up a repayment plan may be a way to meet<br />

your obligations without causing undue financial<br />

hardship and stress to your business.<br />

3. If you suspect that there may be findings of noncompliance,<br />

disagree with a finding or are unsure<br />

about how to deal with a FWO inspection, contact<br />

the <strong>QHA</strong> for advice on how to respond in the most<br />

effective way to the FWO and/or rectify any issues<br />

that have been raised.<br />

FURTHER INFORMATION<br />

Financial <strong>QHA</strong> members seeking more information,<br />

or wishing to discuss a specific matter related to<br />

how the team can assist, are encouraged to<br />

contact the Employment Relations Department for a<br />

confidential discussion.<br />

Non-members can also obtain advice and assistance<br />

from the team for a nominal consultancy fee.<br />

Contact the <strong>QHA</strong> Employment Relations Department on<br />

telephone 07 3221 6999 or via<br />

email er@qha.org.au.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 47


TRAINING AND SAFETY with Ross Tims<br />

EMPLOYMENT WAGE SUBSIDIES:<br />

WHAT’S IN IT FOR YOU?<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 48<br />

The <strong>QHA</strong> recently won a government tender to train<br />

young job seekers aged between 15 and 24 from<br />

south-east Queensland who may be interested in hotel<br />

work. The program is called Youth PaTH (Prepare-Trial-<br />

Hire) Employment Skills Training. The tender is for a<br />

period of three years and the course (of three weeks’<br />

duration) is currently being delivered every second<br />

month out of the <strong>QHA</strong> Training Centre in Brisbane.<br />

When these students graduate they’ll be looking for a<br />

job in the hotel or hospitality sector.<br />

Government wage subsidies at a state and<br />

commonwealth level are available to encourage<br />

employers to take on young people on a permanent<br />

or part-time basis, including apprenticeships and<br />

traineeships. There are a number of schemes<br />

available and generally up to a $10,000 wage subsidy<br />

is available. Many of these programs relate to job<br />

seekers undertaking some form of entry level training<br />

and following on with a period of employment.<br />

In terms of Youth PaTH, the Commonwealth Youth<br />

Bonus Wage Subsidy is the most applicable scheme.<br />

It’s a financial incentive of up to $10,000 (GST<br />

inclusive) to help you employ eligible job seekers. A<br />

Jobactive or Transition to Work provider, which Youth<br />

PaTH job seekers use for placement services, can<br />

help you access the Youth Bonus Wage Subsidy when<br />

you hire eligible job seekers who are 15 to 24 years of<br />

age. Payments are available over a six-month period<br />

and you can negotiate how often you receive these.<br />

You can receive up to 40 per cent of the total wage<br />

subsidy after four weeks of a job starting.<br />

Your business is eligible for the Youth Bonus Wage<br />

Subsidy if it:<br />

• Has an Australian Business Number<br />

• Has not previously received a Youth Bonus wage<br />

subsidy for the same job seeker<br />

• Is not an Australian, state or territory government<br />

agency.<br />

The job can be full-time or part-time and needs to be:<br />

• For a minimum of 20 hours per week averaged over<br />

the six months<br />

• Ongoing<br />

• Work that complies with employment standards for<br />

the position (for example, is suitable work and pays<br />

as a minimum the national award wage).<br />

Apprenticeships, traineeships and some internships<br />

are eligible for this wage subsidy.<br />

For regional members, the Queensland government<br />

offers up to a $20,000 wage subsidy for similar aged<br />

job seekers called Youth Boost employer support<br />

payment. This program is available until 31 October<br />

<strong>2017</strong>. The employment period is 52 weeks for the full<br />

subsidy and the job can be either permanent or parttime.<br />

Similar conditions to the commonwealth scheme<br />

apply.<br />

In terms of Youth PaTH, the <strong>QHA</strong> isn’t an employment<br />

agency, but if you’re looking for young workers who<br />

have received quality training in hospitality skills<br />

focussing on service – bar, restaurant, gaming,<br />

housekeeping and customer service – please contact<br />

me on 07 3221 6999 or email rtims@qha.org.au. I<br />

might be able to recommend one of our graduates<br />

and a Jobactive provider to help you with any wage<br />

subsidy application.


with Damian Curt SteeleSchatz<br />

INDUSTRY ENGAGEMENT<br />

THE ERA OF DISCONTENT<br />

ONE WORD, DONALD TRUMP. THE ANTI-VOTE, WHERE<br />

PEOPLE ARE INCREASINGLY VOTING AGAINST A<br />

PERSON OR A PARTY, RATHER THAN POSITIVELY<br />

VOTING FOR ONE. IT IS THE “ANYONE EXCEPT THEM”<br />

MENTALITY, THE PROTEST VOTE.<br />

And make no mistake, the “times are a changing” here<br />

in Australia too, with minor political parties on the rise.<br />

One only has to look at the last federal election in 2016<br />

and compare these results to the mid 1950s. In the<br />

lower house the two major political parties held 96% of<br />

first preference votes in 1949 and there were only 4%<br />

independents. In 2016, 23% of first preference votes<br />

were for a party other than either of the two major<br />

parties.<br />

under-utilised strength of our industry considering we<br />

have constituents in every electorate across the state<br />

and the country.<br />

The <strong>QHA</strong> can assist with facilitating introductions<br />

between members and their local political<br />

representatives, and we will be seeking members<br />

across the state to accompany us in our political<br />

engagement meetings program.<br />

MINOR PARTIES ON THE RISE<br />

First Preferences - House Reps<br />

The story continues in the Senate where since the<br />

2016 election over 26% of the seats are now held by<br />

minority political parties. Of the 76 seats, 20 were won<br />

by a party other than either of the two major parties.<br />

1949 ALP + Coalition + 96% 2016 ALP + Coalition + 77%<br />

So what does this all mean for Queensland hoteliers<br />

and all the wider stakeholders in our industry? In a<br />

nutshell it requires our collective eternal vigilance<br />

and highlights the importance of engaging with all<br />

the players in the system irrespective of their political<br />

persuasion. In minority or slim majority government<br />

environments those crossbenchers can potentially<br />

influence, support or block legislative reforms which<br />

can directly affect the interests of our industry.<br />

<strong>QHA</strong> members are encouraged to meet with their<br />

local state and federal politicians irrespective of<br />

what “flavour” they may be. You don’t need to have<br />

an agenda. In the first instance it can be a simple<br />

introduction and a general offer of assistance as<br />

needed. As we know, our hotels do so much for their<br />

local communities, whether it’s hosting an event or<br />

providing a meeting place, highlighting the support<br />

for the local sporting teams, conducting raffles or a<br />

sausage sizzle. Getting to know local politicians is<br />

an important relationship building exercise and is an<br />

THE SENATE - MINOR PARTIES ON THE RISE<br />

ALP Coalition Other<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 49


TOP DROP<br />

BLOODY<br />

SHIRAZ GIN<br />

Four Pillars<br />

X HORISUMI<br />

- WINTER<br />

Archie Rose<br />

CHATEAU BEAUTRAND<br />

COTES D BERGERAC<br />

Semillon Sauvignon<br />

BORDEAUX<br />

SUPERIEUR<br />

Chateau Baratet<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 58<br />

<strong>June</strong> 10 marks World Gin<br />

Day so it is only befitting<br />

we review a couple of<br />

world class Australian<br />

boutique distilleries<br />

celebrating new releases.<br />

The Victorian Four<br />

Pillars distillery came up<br />

with the idea to steep<br />

uncrushed Shiraz grapes<br />

in high-proof gin a few<br />

years back. The spice<br />

and pepper notes of the<br />

Shiraz combine with the<br />

juniper and citrus notes<br />

of the gin resulting in pure<br />

magic that sold out in<br />

record time in 2015 and<br />

again in 2016. <strong>2017</strong> will<br />

be no different.<br />

This is the second<br />

in a series of four<br />

collaboration gins<br />

between Sydney distillery<br />

Archie Rose and tattoo<br />

artist Shodai Horisumi.<br />

Each of the gins pay<br />

homage to the seasons<br />

and the “Winter” gin has<br />

been crafted to reflect<br />

the purity of Japan’s cool<br />

winter air. Grassy and<br />

herbaceous it showcases<br />

locally grown Fuji apples,<br />

Sencha, Genmaicha and<br />

Tasmanian Kombu. In line<br />

with Japanese cuisine,<br />

the gin balances a<br />

complex sweet and salty<br />

taste with perfection.<br />

A particularly careful<br />

vinification has been<br />

made to this wine with<br />

traditional winemaking<br />

methods employed to<br />

produce a fine quality<br />

wine. It has a bright color<br />

and reveals aromas of<br />

candied fruits. The mouth<br />

is subtle with roundness<br />

and a beautiful aromatic<br />

freshness. Ideal as an<br />

aperitif, with foie gras,<br />

fish and some cheeses<br />

such as Roquefort. 60%<br />

Sémillon 30% Sauvignon<br />

10% Muscadelle.<br />

The owner, M. Dafre,<br />

has been producing<br />

organic wines since<br />

the 80s. His vineyard<br />

of 32 ha surrounded<br />

by woods sees vines<br />

grown under very strict<br />

rules held by ECO-CERT<br />

for all organic culture in<br />

France. This wine has<br />

a deep, ruby colour, a<br />

nose of ripe berries and<br />

a nice fruity round palate<br />

with smooth tannins.<br />

This Red Bordeaux is<br />

delicious with red meat,<br />

stews and cheeses. 70%<br />

Merlot, 25% Cabernet<br />

Sauvignon, 5% Cabernet<br />

Franc.


TOP DROP<br />

WHITE<br />

ALE<br />

White Rabbit Brewery<br />

3 QUARTER TIME<br />

SESSION ALE<br />

Newstead Brewing<br />

GLUTEN FREE<br />

PREMIUM LAGER<br />

O’Brien Beer<br />

BIGHEAD NO<br />

CARB LAGER<br />

Burleigh Brewing<br />

Oh my goodness. Talk<br />

about pulling a rabbit out<br />

of a hat. My tastebuds<br />

were in luck. This witbierinspired<br />

White Ale has<br />

taken its cues from the<br />

Belgian brewers of old<br />

and delivered in spades.<br />

Refreshing hints of<br />

coriander, bitter orange<br />

and juniper berry, which<br />

interestingly enough<br />

is more commonly<br />

associated with the<br />

making of gin. There is<br />

even a touch of local<br />

honey used to condition<br />

the ale. Perfect with<br />

freshly shucked oysters.<br />

Tutti frutti malooty. This<br />

beer packs a flavour<br />

punch. I couldn’t believe<br />

I was drinking a midstrength.<br />

Many may claim<br />

to taste like full strength<br />

beer but fail to deliver on<br />

the promise. This one<br />

most certainly did not.<br />

The flavour is described<br />

as being that of citrus,<br />

mainly orange but I<br />

thought I could distinctly<br />

taste a hit of rockmelon.<br />

3.4% alcohol. It’s the third<br />

quarter that wins games<br />

and this brew is a winner.<br />

This is a full-bodied beer<br />

naturally craft-brewed<br />

from the non-glutencontaining<br />

sorghum and<br />

millet, rather than malting<br />

barley or wheat. You<br />

would never know it has<br />

been made with nontraditional<br />

ingredients.<br />

There is a really nice<br />

bitterness to the beer. It<br />

has mild floral aroma and<br />

a clean crisp finish that<br />

lingers in the back of the<br />

mouth. If you are gluten<br />

intolerant, or not, this is a<br />

great beer to try.<br />

It’s been around a while<br />

but this one is a beauty.<br />

It’s amazing they haven’t<br />

got big heads about<br />

it because it is such a<br />

revelation. A full-strength<br />

beer with a full flavoured<br />

taste and absolutely<br />

no carbs. Brewed<br />

traditionally with an<br />

innovative twist it’s won<br />

a silver medal in both the<br />

2009 and 2011 World<br />

Beer Championships.<br />

100% natural with a<br />

good, clean, crisp taste<br />

that will leave you free<br />

from guilt… so have a<br />

couple.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 59


WINE with John Rozentals<br />

JORG AND JAN GARTELMANN...SOURCING FRUIT<br />

FROM A RANGE OF AREAS<br />

Jorg Gartelmann is a naturally curious fellow,<br />

something that, together with low yields in some years<br />

from his own Hunter Valley vineyard, has led him to<br />

look further afield to augment his grape supply.<br />

Initially it was to relatively nearby NSW regions such as<br />

Orange, Mudgee and Rylestone, but a couple of years<br />

ago the search was widened further.<br />

“The 2014 vintage began with promise, with some<br />

excellent fruit harvested, but the very low yields<br />

inspired us to look at various options for blending,”<br />

said Jorg.<br />

“We sourced a number of small parcels of fruit from<br />

outside of the region and experimented with various<br />

blends. A South Australian Clare Valley component<br />

complemented our Hunter Valley fruit beautifully,<br />

adding swaths of complexity and further depth of<br />

flavour to the Pokolbin material.”<br />

And so it was that Jorg and his wife Jan’s flagship red,<br />

the Gartelmann Diedrich Shiraz named in honour of his<br />

grandfather, which has been traditionally made from<br />

old-vine shiraz from the Hunter Valley for the 2014<br />

vintage, includes 44 per cent Clare Valley shiraz.<br />

As Jorg points out, while he is constantly aiming to<br />

create single vineyard wines he certainly isn’t the first<br />

to blend South Australian fruit into Hunter Valley wines.<br />

It’s something that was even done by the late, great,<br />

truly iconic Maurice O’Shea.<br />

Photo credit here<br />

Jorg’s other latest-release red, the Gartelmann 2013<br />

Jonathan Cabernet Sauvignon, is very much a singlevineyard<br />

wine — made from grapes grown on a<br />

particular high-elevation block in the south-eastern<br />

reaches of the Mudgee sub-region of Rylestone.<br />

The fruit was harvested in May at an elevation of 630<br />

metres — much later and higher than any Hunter<br />

Valley grapes — after a normal growing season and a<br />

relatively dry lead-up to vintage.<br />

With the wine being named after Jorg’s grandson,<br />

there is a span of five generations in the naming of the<br />

latest two Gartelmann reds.<br />

TOP SHELF<br />

with John Rozentals<br />

GARTELMANN 2014<br />

DIEDRICH<br />

SHIRAZ<br />

GARTELMANN 2013<br />

JONATHAN<br />

CABERNET<br />

SAUVIGNON<br />

SHAW VINEYARD<br />

ESTATE 2016<br />

SEMILLON<br />

SAUVIGNON<br />

BLANC<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 60<br />

The inclusion of Clare<br />

Valley material hasn’t<br />

detracted one jot from my<br />

love for this traditionally<br />

rich, opulent red that<br />

rightly sits at the top of<br />

the Gartelmann tree.<br />

For me, a Gartelmann<br />

newcomer that has<br />

immediately impressed<br />

with its lean, but fully ripe,<br />

high-altitude flavours.<br />

Ripe semillon provides<br />

full palate flavours,<br />

while sauvignon blanc<br />

adds aromatic punch<br />

to this Canberradistrict<br />

white.


Paul St John-Wood<br />

PUBTALK<br />

PROMOTIONS AND CELEBRATIONS<br />

Babinda State Hotel<br />

Discounted beverages until first try scored, footy<br />

food menus, complimentary bar snack, merchandise<br />

giveaways, and major prize draws – it must be State<br />

of Origin Time! Despite the challenges of a mid-week,<br />

late night event it is great to see so many hoteliers<br />

implementing promotions to lure patrons off their<br />

couches and into the pubs to enjoy the game. I hope<br />

Game One was a success at your venue and I look<br />

forward to seeing the promotions implemented for<br />

games two and three.<br />

The Licensees’ Meetings present an opportunity for<br />

hoteliers to gather and network with their counterparts<br />

and corporate partners from around the region. The<br />

meetings incorporate discussions and presentations<br />

aimed at assisting participants to boost their hotel<br />

trade. Specific meeting details have been sent to<br />

licensees in Ipswich and the surrounding area,<br />

however if you would like any further information or<br />

would like to register your attendance please contact<br />

the <strong>QHA</strong> office on 07 3221 6999 or info@qha.org.au.<br />

HAPPY BIRTHDAY TO BABINDA STATE HOTEL<br />

In May, the Babinda State Hotel celebrated its 100<br />

year anniversary. Built in 1917, it is the only Hotel in<br />

Queensland to be built by the State Government. With<br />

a construction cost of 18,000 pounds the hotel was<br />

part of a state enterprise scheme to boost the QLD<br />

economy. Current publicans Kitty and Harry Anning<br />

have owned the hotel since 1986 and have planned<br />

a street party to celebrate the 100th birthday of their<br />

beloved hotel. Photographs from the celebration will<br />

be published in the July edition of <strong>QHA</strong> Review.<br />

IPSWICH LICENSEES’ MEETING<br />

The Ipswich Licensees’ Meeting will be held at the<br />

Prince Alfred Hotel on Tuesday 20 <strong>June</strong>.<br />

WELCOME TO NEW MEMBERS<br />

The <strong>QHA</strong> would like to welcome new members<br />

Karalee Tavern – Karalee, Boonooroo Tavern<br />

& Golf Course – Boonooroo, The Irish Village<br />

– Emerald, Pig N Whistle – Redbank Plains,<br />

Phuc Deli Viet – West End, The Grove Tavern –<br />

Mackay, the Middlemount Hotel – Middlemount<br />

and The Bun Hotel – Kaimkillenbun. We wish you<br />

every success in the year ahead and look forward to<br />

assisting you in your hotel business endeavours.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 61


SHOWCASE<br />

Images: Rohrig Group<br />

Watermark Hotel GC<br />

Beenleigh Rum Distillery<br />

BARS<br />

SHOWCASE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 54<br />

Fitzy’s Toowoomba<br />

LAYOUT, LIGHTING, FEATURE CONSTRUCTION MATERIALS,<br />

FIXTURES, FURNITURE, EQUIPMENT, GLASSWARE AND<br />

CONNECTIVITY ARE JUST SOME OF THE IMPORTANT<br />

CONSIDERATIONS WHEN DESIGNING OR REFURBISHING BARS.<br />

IN THIS SPECIAL EDITORIAL SHOWCASE WE FEATURE DESIGN<br />

TRENDS AND INFORMATIVE INSIGHTS FROM BUSINESSES WHO<br />

ARE LEADERS IN THEIR FIELD.


LITMUS TEST YOUR NEXT KITCHEN / BAR PROJECT<br />

The relative cost (per m2) of fitting out a kitchen or<br />

bar space will generally be nearly double that of your<br />

dining and lounge areas. When committing significant<br />

funds to a new project or major renovation, it pays<br />

to reality test your new spaces, before they are<br />

manufactured.<br />

As an owner, GM or F&B Manager you may have a<br />

knack for reading and visualising architectural floor<br />

plans and elevations, but this may not be the case for<br />

those that will be operating the space on a day to day<br />

basis. Kitchen and bar areas need to be operationally<br />

efficient so that profits are not compromised by over<br />

resourcing of staff nor the purchase of unnecessary<br />

expensive equipment.<br />

Having the opportunity to walk through a full life size<br />

mock-up of your new food and beverage space will<br />

afford you and all other stakeholders the ability to test<br />

circulation, functionality, travel distances during typical<br />

activity cycles, product display exposure, shelving reach<br />

heights, storage and refrigerated space allocation, and<br />

equipment selection and sizes. Changes made prior to<br />

fabrication will save you money.<br />

As demographics in many areas rapidly change, so<br />

to do the menu expectations of your patrons. Kitchen<br />

and bar areas need to be flexible enough to allow F&B<br />

Managers to adapt when the goal posts move.<br />

If your facility is dated, struggling to maintain Local<br />

Authority Health standards, and not meeting your<br />

expected returns, then it may be time to consult a<br />

professional who can help you optimise your space,<br />

chose equipment which will create savings in energy<br />

consumption, ensure food safety is in check, improve<br />

output, offer flexibility with menu’s and reduce product<br />

wastage and equipment cleaning costs.<br />

The top five concerns of Food & Beverage<br />

Managers include;<br />

1. Not enough prep bench space<br />

2. Limited cold room capacity<br />

3. Too many staff required to operate kitchen / bar<br />

areas<br />

4. Kitchen space is disjointed from function areas<br />

5. Fridges do not cool product evenly, are inefficient<br />

from an energy use perspective, or they are noisy<br />

No matter what the solution, a focus on driving<br />

‘value’ for your spend, should be front and centre.<br />

Benchmarking your venue against best practice<br />

venues in your sector is one method of obtaining<br />

a high level review of the return on your proposed<br />

investment. Researching ratio’s such as FOH to BOH<br />

areas, or Total F&B space to Total Gross Floor Area of<br />

the venue, uncovers vast disparity, depending on the<br />

type of hotel, and their commitment to, and reliance<br />

on, a quality food offer.<br />

The Rohrig Group have been building and renovating<br />

Hotels for over 25 years, and understand your<br />

business. Check them out at www.rohrig.com.au.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 55


Increase production<br />

& Reduce costs<br />

Anets inbuilt filter systems, offer a quick<br />

and easy hands free - oil filtration<br />

solution. Frequent filtering of oil will<br />

extend its life providing customers with a<br />

consistently better tasting, fried product,<br />

every day!<br />

Anets gas filter fryers are based around<br />

the renowned 14GS.CS open pot high<br />

efficiency deep fryers. With their unique<br />

cross fire burner design and copper<br />

flashed heat studs, the frypot really holds<br />

the heat. This allows the fryer to reduce<br />

gas consumption and increase cooking<br />

production to 40kgs of 10mm frozen to<br />

cooked chips per hour.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 56<br />

At Stoddart, we understand that there is<br />

nothing that cannot be improved upon.


Mon Komo Hotel<br />

Finn McCool’s<br />

Eatons Hill Hotel<br />

The Charming Squire<br />

KENNEDY’S <strong>QHA</strong> AWARD WINNERS<br />

Award winning projects, use Kennedy’s Timbers.<br />

Indeed, the sheer array of projects Kennedy’s have<br />

worked on in the hospitality sector is truly remarkable.<br />

Whether its flooring, cladding, feature posts and<br />

beams or beautifully constructed bespoke joinery<br />

such as tables, seats, benchtops and bars, Kennedy’s<br />

Timbers are the star of the show.<br />

In addition to these award winners, Kennedy’s<br />

Timber have supplied numerous hospitality fitouts<br />

over the past 25 years such as; The Normanby Hotel,<br />

Mango Hill Hotel, Yaralla Sports Club, Redcliffe RSL,<br />

Watermark Hotel, Pier One in Sydney, the Hilton<br />

Hotel South Wharf, Rosstown Hotel in Melbourne;<br />

and that’s just the hospitality sector. Kennedy’s have<br />

an impressive history of signature projects with their<br />

timbers in high demand across both the commercial<br />

and residential building industry nationwide. It is<br />

well worth checking out their website at www.<br />

kennedystimbers.com.au to see the scale of projects<br />

they have been proudly associated with.<br />

A natural alternative to conventional building<br />

products, Kennedy’s provide the architect, designer,<br />

shop fitter and builder with a full spectrum of timber<br />

design possibilities. Their extensive range of timber<br />

applications includes everything from structural<br />

timbers, decorative timbers, feature posts and beams<br />

to flooring, decking, cladding, panelling, battening,<br />

screens, ceilings, stair rails and treads, architectural<br />

timber joinery and specialised orders.<br />

Hand selected by expert staff, all Kennedy’s timbers<br />

are tested in accordance with industry standards. As<br />

a team of passionate timber enthusiasts, Kennedy’s<br />

guarantees their clients receive expert advice and<br />

the delivery of quality products. You will see from<br />

the number, sheer scale and calibre of construction<br />

projects Kennedy’s have been involved in, why they<br />

are regarded as one of Australia’s leading suppliers of<br />

reclaimed and sustainable timbers.<br />

Keen to create eye-catching appeal to your next<br />

hotel fit-out? A talk with the knowledgeable team at<br />

Kennedy’s could well be in order.<br />

For more information contact Kennedy’s on<br />

3293 0528 or email sales@kennedystimbers.com.<br />

au www.kennedystimbers.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 57


SHOWCASE<br />

STUNNING TRANSFORMATION COMPLETE<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 58<br />

The Montague Hotel, also known as Monty’s, is<br />

destined to become the new ‘local’ for its surrounding<br />

West End natives, serving up a menu for all tastes.<br />

Transformed from an old office building, the overall<br />

intent was to provide a space where patrons could<br />

experience the full potential of the hotel and interact<br />

with a variety of spaces that exude a relaxed and<br />

comfortable aesthetic, reflective of the Southeast<br />

Queensland lifestyle.<br />

An appreciation of the existing structure is obvious<br />

upon entry, with focus placed on exposing the<br />

existing upper floor concrete slab. By revealing and<br />

showcasing this element, the architectural history of<br />

the building can be appreciated by all. Complimentary<br />

form, structure and materials such as steel, glass,<br />

brick and copper create a raw yet sophisticated<br />

aesthetic. These materials are carried throughout the<br />

interior spaces with timber furniture and fabrics and<br />

flooring in warm tones.<br />

Custom-made furniture and fittings are used<br />

throughout the project including large suspended<br />

copper beer kegs and beer fonts that weave atop<br />

the bar, providing patrons with a selection of over 17<br />

premium and craft beers on tap. Paying homage to the<br />

community, Monty’s commissioned local street artist<br />

Stewart Shuker to create a stunning mural along an<br />

entire wall of the hotel.<br />

The exterior zones take advantage of both street<br />

frontages, exuding a relaxed and contemporary<br />

feel with vibrant fabrics, lighting and vegetation<br />

that contrast the warmth of inside. The interior and<br />

exterior spaces merge seamlessly with new floor to<br />

ceiling glazing and bi-folding doors creating a strong<br />

visual and physical connection between the two<br />

spaces, creating flexibility for both the operational and<br />

functional aspects of the hotel. The harmonization of<br />

these areas plays an integral role in the success of this<br />

project, and is a delight to both the Monty’s team and<br />

patrons alike.<br />

For more information<br />

www.brandandslater.com.au


SHOWCASE<br />

ANYTHING BUT PLAIN!<br />

Ridgemill’s ongoing association with the Mantle Group<br />

has seen the completion of another successful project<br />

– the new Pig ’N’ Whistle venue at Redbank Plains.<br />

The newly constructed project offers a mix of<br />

contemporary design and traditional English features –<br />

ornate ceiling panelling, bespoke cornicing, handmade<br />

glass light fittings and monochrome mosaic floor tiles.<br />

The venue’s expansive footprint includes an internal fitout<br />

incorporating a 14m main bar and 5m solid Tasmanian<br />

Oak side bar, a 650+ patron indoor restaurant, an<br />

outdoor dining area, with wood-fired smoker, surrounded<br />

by green walls and banquette seating.<br />

With an extensive menu ranging from traditional<br />

pub fare through to delicious recipes with a global<br />

influence, patrons can enjoy the comforts of dining in<br />

the indoor restaurant or opt for a more relaxed outdoor<br />

bistro experience. The recently opened venue provides<br />

the local community with a destination for both<br />

intimate and large group dining, and has the capacity<br />

to host functions.<br />

The Pig ’N’ Whistle establishments are a favourite<br />

with sports fans and the new Redbank Plains location<br />

is no exception. The Town Square Shopping Centre<br />

location provides a central meeting place to watch a<br />

variety of live sports on high-definition, wide screens<br />

situated around the venue. Patrons can also enjoy a<br />

39+ machine, state-of-the-art gaming lounge and a<br />

dedicated entertainment zone for live music.<br />

Ridgemill provided a full range of project management<br />

services for the development including: managing<br />

the consultant selection process and the design<br />

phase; tender management and selection of principal<br />

contractor; master programming, project planning<br />

and control; stakeholder management; contract<br />

administration and budget control; construction<br />

administration & superintendent services.<br />

The works also required Ridgemill’s services in<br />

managing the ongoing communication with numerous<br />

consultants including: Liquor Licencing consultant,<br />

gaming consultant, and management of DA for<br />

external signage.<br />

For more information<br />

www.ridgemillprojectmanagment.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 59


Starline is proud of its flexibility and the fact<br />

that the Starline range of products has been<br />

installed in various commercial kitchens,<br />

electric conveyor oven equipment.<br />

Our aim is to combine the talents of our<br />

technical staff with the latest equipment to<br />

into the future.<br />

For more information, visit the Stoddart<br />

website.<br />

RM00210AB<br />

60 <strong>QHA</strong> <strong>REVIEW</strong><br />

PIG’N’WHISTLE<br />

REDBANK PLAINS<br />

MANTLE GROUP<br />

ridgemill<br />

A fresh approach<br />

to project management.<br />

www.ridgemillprojectmanagement.com.au


SHOWCASE<br />

ANETS FILTERMATE FRYING OIL SOLUTION<br />

Frequently filtering of oil will extend its life providing<br />

customers with a consistently better tasting, fried product,<br />

every day! Fast food restaurants across the world maximise<br />

the benefits of frequent filtration of oil and have done so<br />

for over 30 years. The million-dollar question is, “When<br />

should the oil be changed?” The decision should be based<br />

on the finished food quality and flavour of the product as<br />

well as colour and appearance of the oil. If the oil is very<br />

dark, lazy, smoking or foaming, then it is time for a change.<br />

Anets inbuilt filter systems offer a quick and easy hands<br />

free oil filtration solution. Filtering fryers involves some very<br />

important processes, including filter pads and possibly filter<br />

powder.<br />

Anets quality filter pads are envelopes which work more<br />

effectively than a single sheet. The average cost per<br />

envelope is $3.00 and one filter pad will filter all of the frying<br />

system fryers. Filter powder help removes impurities such<br />

as fatty acids and total polar materials, which change the<br />

surface tension of oil, resulting in the food soaking up more<br />

oil and becoming greasier. Products such as MAGNESOL®<br />

are an activated filter powder that attracts and extracts<br />

soluble liquid impurities that contributes to reduction in<br />

flavour and increase in odours. MAGNESOL® acts like a<br />

magnet, so the impurities are caught in the filter media<br />

allowing only filtered oil to pass through.<br />

Anets FilterMate Systems are designed to fit under the<br />

base system of two of the renowned Anets 14GS.CS<br />

fryers. Additionally, it is possible to bank 2, 3 or 4 fryers<br />

off the same 50 litre oil capacity filter machine. Using<br />

quick disconnects, the filter is simple to disassemble<br />

for cleaning and can even slide out to be utilised as a<br />

portable filter or an oil disposal unit. The filter intake<br />

leaves no oil residue in the tank, with its easy to identify<br />

handles making filtering a simple and hands free<br />

process. The FilterMate system promotes longer oil<br />

life, ensuring you are cooking in cleaner oil, providing<br />

a better tasting and higher quality end product and<br />

significantly reducing costs. FilterMate also has an oil<br />

bypass system, allowing oil to be pumped out of the<br />

filter into waste containers with the included discharge<br />

hose.<br />

For more information on the Anets Fryer and<br />

Filter range, contact Stoddart on 1300 79 1954,<br />

or email info@stoddart.com.au<br />

www.stoddart.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 61


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 62<br />

ACCOUNTING/ TAX<br />

FTI Consulting<br />

Ph: 07 3225 4900<br />

www.fticonsulting.com<br />

Hanrick Curran - Chartered<br />

Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

HLB Mann Judd -<br />

Chartered Accountants<br />

Ph: 07 3001 8800<br />

www.hlb.com.au<br />

McGrath Nicol<br />

Ph: 07 3333 9800<br />

www.mcgrathnicol.com<br />

PJT Accountants &<br />

Business Advisors<br />

Ph: 07 5413 9300<br />

www.pjtaccountants.com.au<br />

Professional Client Services<br />

(QLD) P/L- Accountants &<br />

Business Advisors<br />

Ph: 07 3209 4452<br />

www.pcsqld.com.au<br />

Prosperity Advisers QLD<br />

Ph: 07 3007 1971<br />

www.prosperityadvisers.com.au<br />

ARCHITECTS /<br />

REFURBISHMENT/<br />

RECONSTRUCTION /<br />

REPAIRS<br />

Brand & Slater<br />

Architects P/L<br />

Ph: 07 3252 8899<br />

www.brandandslater.com.au<br />

Club Bar Concepts<br />

Ph: 1300 426 637<br />

clubbarconcepts.com.au<br />

Hot Concepts Design and<br />

Construction<br />

Ph: 07 3277 7740<br />

www.hotconcepts.com.au<br />

One Alliance Project<br />

Consulting<br />

Ph: 1300 853 123<br />

www.oneallianceprojects.<br />

com.au<br />

Paynter Dixon - Design &<br />

Construction<br />

Ph: 07 3368 5500<br />

www.paynter.com.au<br />

Rohrig Hospitality<br />

Ph: 07 3257 4411<br />

www.rohrlg.com.au<br />

Unita Group<br />

Ph: 1300 659 399<br />

www.unita.com.au<br />

BEVERAGES<br />

Accolade Wines,<br />

Ph: 07 3252 7933<br />

www.accolade-wlnes.com<br />

Asahi Premium<br />

Beverages<br />

Ph: 07 3868 2388<br />

www.schweppes.com.au<br />

Brown-Forman<br />

Australia P/L<br />

Ph: 07 3010 2000<br />

www.brown-forman.com<br />

Carlton & United Breweries<br />

Ph: 07 3666 4104<br />

www.cub.com.au<br />

Coca-Cola Amatil<br />

Ph: 13 26 53<br />

www.ccamatil.com<br />

Diageo<br />

Ph: 07 3257 0800<br />

www.diageo.com<br />

Lion<br />

Ph: 07 3361 7400<br />

www.lion-nathan.com.au<br />

Liquor Marketing Group<br />

Ph: 07 3246 5272<br />

www.bottlemart.com.au<br />

Red Bull Australia<br />

Ph: 02 9023 2892<br />

www.redbull.com.au<br />

Samuel Smith & Son<br />

Ph: 07 3373 5777<br />

www.samsmith.com<br />

Sirromet Wines<br />

Ph: 07 3206 2999<br />

www.sirromet.com<br />

Treasury Wine Estates<br />

Ph: 03 9685 8000<br />

www.treasurywineestates.<br />

com<br />

EDUCATION, TRAINING<br />

& EMPLOYMENT<br />

AvailioPty Ltd<br />

Ph: 07 3218 3900<br />

www.availio.com<br />

Best Security - Security<br />

and Training<br />

Ph: 07 3212 8460<br />

www.bestsecurlty.net.au<br />

Clear to Work - Police Checks<br />

Ph: 07 3899 1123<br />

www.cleartowork.com.au<br />

Frontier Leadership<br />

Ph: 0423 097 246<br />

www.frontierleadership.edu.au<br />

Foundation Education<br />

Ph: 1300 130 157<br />

www.foundationeducation.<br />

com.au<br />

Industry Graduates<br />

Ph: 1300 038 000<br />

www.industrygraduates.com<br />

Nystrom Relief Managers<br />

Ph: 0487 205 285<br />

www.nystromreliefmanagers.<br />

com.au<br />

St John Ambulance Australia<br />

Ph: 07 3253 0552<br />

www.stjohnqld.com.au<br />

ENERGY GAS/POWER<br />

ELGAS<br />

Ph: 131161<br />

www.elgas.com.au<br />

Leading Edge Energy<br />

Ph: 1300 852 770<br />

www.leadingedgeenergy.<br />

com.au<br />

TransTasman Energy Group<br />

Ph: 1300 118 834<br />

www.tteg.com.au<br />

FINANCES,<br />

BANKING,INSURANCE<br />

& INVESTMENTS<br />

AON Risk Services -<br />

<strong>QHA</strong> Insurance Brokers<br />

Ph: 07 3223 7512<br />

www.aon.com.au<br />

Ausure Insurance Brokers<br />

SEQ<br />

Ph: 1300 450 663<br />

www.ausureseq.com.au<br />

Banktech<br />

Ph: 1800 080 910<br />

www.banktech.com.au<br />

Bepoz Retail Solutions<br />

Ph: 1300 023 769<br />

www.bepoz.com.au<br />

BUPA - health insurance<br />

Ph: 134135 (quote ID<br />

2109197)<br />

www.bupa.com.au<br />

CashPoint Payment Solutions<br />

Ph: 1300 286 626<br />

www.cashpoint.com.au<br />

Green Finance Group<br />

Ph: 0457 883 700<br />

www.greenfinancegroup.<br />

com.au<br />

Hanrick Curran –<br />

Chartered Accountants<br />

Ph: 07 3218 3900<br />

www.hanrickcurran.com.au<br />

lnCash ATMS<br />

Ph: 1300 800 660<br />

www.incash.com.au<br />

Integrity Corporate Finance<br />

Ph: 02 9268 3088<br />

www.integrityfinancegroup.<br />

com.au<br />

Silverchef<br />

Ph: 07 3335 3392<br />

www.silverchef.com.au<br />

St. George Corporate &<br />

Business Bank<br />

Ph: 07 3232 8911<br />

www.stgeorge.com.au/<br />

corporate-business<br />

Westpac Banking<br />

Corporation<br />

Ph: 07 3350 7750<br />

www.westpac.com.au<br />

FOOD & ASSCOCIATED<br />

BUSINESSES<br />

Bitesize Coffee Treats<br />

Ph: 02 9723 6500<br />

www.bitesizecoffeetreats.com<br />

PFD Food Services<br />

Ph: 07 3906 9726<br />

www.pfdfoods.com.au<br />

GAMING AND RACING<br />

Ainsworth Game<br />

Technology P/L<br />

Ph: 07 3209 6210<br />

www.ainsworth.com.au<br />

Aristocrat Leisure industries<br />

Ph: 07 3801 4444<br />

www.aristocrat.com.au<br />

Scientific Gaming<br />

Ph: 02 9773 0299<br />

www.scientiflcgames.com<br />

Bytecraft Systems -<br />

Gaming Machine Service<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

Casino Consoles Australia<br />

Ph: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

IGT<br />

Ph: 07 3890 5622<br />

www.igt.com.au<br />

Karo - gaming stools<br />

Ph: 02 9980 1431<br />

www.karo.com.au<br />

Konami Australia<br />

Ph: 02 9666 3111<br />

www.konamiaustralia.<br />

com.au<br />

Maxgaming Queensland<br />

Ph: 07 3637 1235<br />

www.maxgaming.com.au<br />

National Poker League<br />

Ph: 02 9662 2023<br />

www.npl.com.au<br />

Tabcorp Keno<br />

Ph: 07 3243 4113<br />

www.tabcorp.com.au<br />

UBET<br />

Ph: 07 3637 1370<br />

www.ubet.com<br />

HOSPITALITY<br />

CONSULTANTS<br />

Commercial Licensing<br />

Specialists<br />

Ph: 07 5526 0112<br />

www.clslicensing.com.au<br />

DWS Hospitality<br />

Specialists<br />

Ph: 07 3878 9355<br />

www.dws.net<br />

Graham Brown - Liquor<br />

& Gaming Licences<br />

Ph: 07 3300 1578<br />

Professional Hospitality<br />

Ph: 07 3160 8132<br />

www.professionalhospitality.<br />

com.au<br />

HOTEL ENTERTAINMENT<br />

Fox Sports<br />

Ph: 0403 061 412<br />

www.foxsports.com.au<br />

Foxtel for Business<br />

Ph: 1300 720 630<br />

www.austar.com.au<br />

Nightlife - Music & Video<br />

Freecall: 1800 679 748<br />

www.nightlife.com.au<br />

Pro Score - Sporting<br />

Promotions<br />

Ph: 0431 366 800<br />

www.proscore.com.au<br />

Recharge DJs<br />

Ph: 1300 836 832<br />

www.rechargedjs.com<br />

Sky Channel<br />

Ph: 07 3228 6344<br />

Freecall: 1800 251 710<br />

www.skychannel.com.au<br />

HOTEL & BAR SUPPLIES<br />

Andale Beverage Systems<br />

Ph: 07 3421 5200<br />

www.andale.com.au<br />

Ausworld Commercial<br />

Furniture & Design<br />

Ph: 0409 264 212<br />

www.ausworldfurniture.com.au


<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />

BOC Limited -Gas/<br />

Reticulation Supply<br />

Ph: 07 3212 4322<br />

www.boc.com.au<br />

Hunter Technologies<br />

Ph: 1300 693 357<br />

www.cellarcontrol.com.au<br />

Challenger Services Group<br />

Ph: 07 5668 3133<br />

www.csgroup.com.au<br />

CMBM Facility Services<br />

Ph: 07 3391 1040 /<br />

0419 708 715<br />

www.cmbm.com.au<br />

<strong>QHA</strong> PLATINUM PARTNERS<br />

HOTEL BROKERS / REAL ESTATE /<br />

PROPERTY VALUERS<br />

MVS National Mackay Whitsundays<br />

Ph: 07 4847 0737<br />

www.mvsvaluers.com.au<br />

CBRE Hotels<br />

Ph: 0418 886 525<br />

www.cbrehotels.com<br />

Just Cleaning<br />

Ph: 07 3348 6770<br />

www.justcleaning.com.au<br />

Tru Security Services<br />

Phone: 0452 377 662<br />

Web: www.trusecurity.com.au<br />

SUPERANNUATION<br />

<strong>QHA</strong> DIAMOND PARTNERS<br />

Knight Frank Australia<br />

Ph: 07 3246 8888<br />

www.knightfrank.com.au<br />

Knight Frank Valuations<br />

Ph: 07 3193 6800<br />

www.knightfrank.com.au<br />

Power Jeffrey & Co -<br />

Hotel Brokers<br />

Ph: 07 3832 6000<br />

www.powerjeffrey.com.au<br />

Ray White Hotels<br />

Ph: 02 8016 3810<br />

www.raywhite.com.au<br />

LEGAL<br />

lntrust Super Fund<br />

Ph: 07 3013 8700<br />

www.intrust.com.au<br />

TECHNOLOGICAL PRODUCTS<br />

& SERVICES<br />

Big Ass Fans<br />

Ph: 1300 244 277<br />

www.bigassfans.com.au<br />

Bytecraft Systems<br />

Ph: 07 3456 3345<br />

www.bytecraft.com.au<br />

First2Click<br />

Ph: 1300 765 385<br />

www.unidapsolutions.com.au<br />

<strong>QHA</strong> GOLD PARTNERS<br />

Bennett & Philp Lawyers<br />

Ph: 07 3001 2999<br />

www.bennettphilp.com.au<br />

Corrs Chambers<br />

Westgarth - Lawyers<br />

Ph: 07 3228 9778<br />

www.corrs.com.au<br />

McMahon Clarke<br />

Ph: 07 3831 8999<br />

www.mcmahonclarke.com<br />

Mullins Lawyers<br />

Ph: 07 3224 0222<br />

Curt Schatz - direct<br />

Ph: 07 3224 0230<br />

www.mullinslaw.com.au<br />

JB Hi-Fi Commercial<br />

Division<br />

Ph: 07 3360 9925<br />

www.jbhifi.com.au<br />

Time Target<br />

Ph: 07 3137 1133<br />

www.timetarget.com<br />

QIKID<br />

Ph: 1300 553 256<br />

www.qikid.com<br />

Scantek Solutions<br />

Ph: 1300 552 106<br />

www.scantek.com.au<br />

TRANSPORT<br />

LIQUOR BUYING GROUPS<br />

Liquor Legends Retail<br />

Buying Group<br />

Ph: 07 3107 74 22<br />

www.liquorlegends.com.au<br />

Liquor Marketing Group (Bottlemart)<br />

Ph: 1300 733 504<br />

www.bottlemart.com.au<br />

A.P. Eagers Limited<br />

Ph: 07 3109 6731<br />

www.apeagers.com.au<br />

Black and White Cabs<br />

Ph: 07 3860 1800<br />

www.blackandwhltecabs.<br />

com.au<br />

<strong>QHA</strong> SILVER PARTNERS<br />

Green Finance Group<br />

LIQUOR WHOLESALE GROUPS<br />

ALM (Australian Liquor Marketers)<br />

Brisbane: Ph: 07 3489 3600<br />

Townsville: Ph: 07 4799 4022<br />

Cairns: Ph: 07 4041 6070<br />

www.almliquor.com.au<br />

SECURITY / CLEANING<br />

Best Security<br />

Ph: 07 3212 8460<br />

www.bestsecurity.net.au<br />

Cap Security Services Pty Ltd<br />

Ph: 07 3892 7777<br />

www.capsecurity.com.au<br />

WASTE MANAGEMENT<br />

Bottlecycler<br />

Ph: 0434 416 540<br />

www.bottlecycler.com<br />

PRINTING / GRAPHIC DESIGN<br />

Easil - Graphic Design<br />

Ph: 1300 032 745<br />

www.easil.com<br />

Platypus<br />

Ph 07 3352 0300<br />

www.platypusgraphics.com<br />

<strong>QHA</strong> BRONZE PARTNERS<br />

Power Jeffrey and Company<br />

Best Security<br />

Black & White Cabs<br />

Rohrig Group<br />

St George Bank<br />

Red Bull Australia<br />

Brand+Slater Architects<br />

BOC Limited<br />

Paynter Dixon<br />

Prosperity Advisers QLD<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 63


TRADE DIRECTORY<br />

CASINO CONSOLES<br />

Footrest, slimline and cashless bases<br />

available. Casino Consoles, the only<br />

name you need when it comes to<br />

professional poker machine bases<br />

and screening.<br />

P: 07 3890 2969<br />

www.casinoconsoles.com.au<br />

COMMERCIAL FITOUTS<br />

Bars, Clubs, Cafes, Restaurants.<br />

Specialists in unique and premium<br />

nationwide commercial fitouts for<br />

clubs, bars, cafes and restaurants.<br />

P: 1300 426 637 (1300 HAMMER)<br />

E: sales@clubbarconcepts.com.au<br />

www.clubbarconcepts.com.au<br />

SCIENTIFIC GAMES<br />

This new generation of exciting game<br />

content draws on the strength of<br />

Scientific Games to create one of the<br />

most dynamic game libraries in the<br />

market.<br />

P: 07 3458 9180<br />

www.sggaming.com/australia<br />

REFRIGERATION SYSTEMS<br />

Time to upgrade your beverage and refrigeration systems?<br />

Call us for expert advice and all your requirements including:<br />

Quality beer dispensing equipment | Ice machines |<br />

Refrigeration | Custom solutions for all venue sizes | AS5034<br />

Compliancing | Sales, Installation, 24/7 Service.<br />

Phone: 07 3422 0011 www.allsocool.com.au<br />

BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />

Refrigeration | Glycol Equipment | Beer Gas Equipment<br />

| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />

Maintenance, Servicing and Repairs. Australia’s largest<br />

manufacturer, installer and suppler to beer dispensing<br />

equipment. Proudly Australian Owned and Operated.<br />

5 Holden Street, Woolloongabba, QLD 4102<br />

Phone: 07 3421 5200 www.andale.com.au<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 64<br />

PRESTIGE GAMING STOOLS<br />

Comfort at Play<br />

Karo Australia Pty Ltd<br />

P: 02 9980 1431<br />

E: info@karo.com.au<br />

www.karo.com.au<br />

DOWNTOWN DOMESTICS<br />

Too busy to get domestic?<br />

Window cleaning | Building washing<br />

Housekeeping | Carpet / Upholstery<br />

Cleaning | Bond / Spring cleaning |<br />

Emergency cleaning | Pest control.<br />

P: 1300 386 963<br />

www.downtowndomestics.com<br />

CITY PROPERTY SERVICES<br />

Over 25 years of commercial cleaning<br />

services | Compliant with ISA 9001<br />

| Quality assurance | EcoClean<br />

Certified using environmentally<br />

friendle products | Free quotations.<br />

P: 07 3391 2005<br />

www.citypropertyservices.co


TRADE DIRECTORY<br />

PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />

FOOD PHOTOGRAPHY<br />

We do more than create beautiful images of how your food<br />

looks. We show how your food tastes!<br />

Specialising in food, venue interiors, hospitality.<br />

Award-winning service – <strong>QHA</strong> member discounts.<br />

P: 0474 111 797 E: paul@goldcoastfoodphotographer.com<br />

www.goldcoastfoodphotographer.com<br />

COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />

Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />

Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />

cleaning specialist, Hotel refurbishments, Lawns & ground<br />

maintenance, Property & asset management, High pressure<br />

cleaning/ non slip solution specialists.<br />

P: 1800 262 637<br />

www.cmbm.com.au<br />

TANKSEC<br />

Is your current CCTV good enough to convict, terminate or<br />

defend your name, reputation and Liquor Licence? Upgrade<br />

your CCTV to HDCVI... Today! 720p/1080p run over your<br />

existing coax cable.<br />

P: 07 5564 6331 E: sales@tanksec.com.au<br />

www.tanksec.com.au<br />

GLASS RECYCLING MANAGEMENT<br />

Save time, space, money, people and the environment.<br />

Reduce bottle noise inside and outside your venue, Improve<br />

worksplace health and safety, Reduce space needed for<br />

glass waste bins, Save money on your current waste charges<br />

Free trial call 1300 306 039 E: info@bottlecycler.com<br />

www.bottlecycler.com<br />

INTEGRATED POS SOLUTIONS<br />

As used by Award Winning Hotels. New Compact<br />

10” Touch Screens available. 10” & 15” Hotel and Bar<br />

POS Solutions.<br />

P: 1300 BIZSTAR 1300 249 782<br />

E: reg@bizstar.com.au<br />

www.uniwell4pos.com.au to find out more.<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 65


TRADE DIRECTORY<br />

PUBLIC<br />

NOTICE<br />

BIG SCREEN VIDEO<br />

Leading the big screen revolution.<br />

Indoor and outdoor LED Screens<br />

P: 1300 BIG SCREEN<br />

E: admin@bigscreenvideo.com.au<br />

www.bigscreenvideo.com.au<br />

PUBLIC NOTICE SIGNS<br />

For all Gaming and Liquor Notice of<br />

Application signage in compliance<br />

with Act. Please phone for a free<br />

quotation to create, install, remove,<br />

sign on your site.<br />

P: 07 3862 2426<br />

E: veronica@publicanoticesigns.com.au<br />

TAKE CONTROL OF COLD 24/7<br />

Coldrooms/Freezers, Refrigeration,<br />

Wine rooms, Kit rooms, Ice machines<br />

- 24/7 Service.<br />

P: 07 3245 5777<br />

subzeroprojects.com.au<br />

GAMING MACHINE SPECIALISTS<br />

Pokie Parts | Used Gaming Machines | Game Conversion Kits<br />

Gaming Machine Spare Parts | OLGR approved, cleaned,<br />

tested, ready to install and 100% guaranteed. Save thousands!<br />

Unit 3/35 Tradelink Road, Hillcrest, QLD 4118<br />

Phone: 07 3800 1665 Kyle Birks: 0418 765 877<br />

www.gamingservices.com.au<br />

MARKET LEADING BRANDS IN EQUIPMENT<br />

No matter the size, shape or demands placed on your<br />

business, we have the ability to deliver equipment that is<br />

functional, adaptable and reliable. Convotherm, Waldorf,<br />

Waldorf Bold, Turbofan, Washtech.<br />

Phone: 1800 023 953 E: info@moffat.com.au<br />

Service department: 1800 622 216<br />

<strong>QHA</strong> <strong>REVIEW</strong> | 66<br />

ADVERTISE<br />

For more information on advertising in <strong>QHA</strong> <strong>REVIEW</strong> contact<br />

David Swan: 0401 345 201, dave@horseandwater.com.au


<strong>QHA</strong> <strong>REVIEW</strong> | 67


<strong>QHA</strong> <strong>REVIEW</strong> | 68

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