QHA REVIEW June_2017
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q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
j u n e 2 0 1 7 e d i t i o n<br />
A DAY BY THE BAY<br />
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BEHIND THE BAR<br />
TRENDS & DESIGN
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<strong>QHA</strong> <strong>REVIEW</strong> | 2<br />
HEAD OFFICE: 228 Potassium Street, Narangba, Queensland 4504 Australia Phone : +61 (07) 3293 0528<br />
MELBOURNE OFFICE: 45 Fabio Court, Campbellfield, Victoria 3061 Australia Phone : +61 (03) 9359 0300<br />
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AFFINITY FOR OUR INDUSTRY<br />
WHAT IS MOST CONCERNING<br />
IS THAT AFTER MANY MONTHS<br />
OF SUPPOSEDLY “LISTENING TO<br />
QUEENSLANDERS”, THERE IS<br />
NO SIGN OF ANY AFFINITY WITH<br />
OUR INDUSTRY.<br />
As this edition of the <strong>QHA</strong> Review goes to print, our industry is being<br />
faced with a curious decision that threatens businesses, employment<br />
and Queensland’s reputation. ID scanning of patrons as they enter<br />
approximately 240 venues across Queensland is scheduled to start on the<br />
1st of July, <strong>2017</strong>.<br />
In so many ways, this decision shows a complete disconnect of our<br />
elected politicians with the hospitality industry. The <strong>QHA</strong> is approached<br />
daily by members and non-members who are distraught with how they are<br />
expected to find thousands of dollars extra a year in their marketplace for a<br />
system that has no certainty of being ready or working.<br />
What is most concerning is that after many months of supposedly “listening<br />
to Queenslanders”, there is no sign of any affinity with our industry. There<br />
appears to be a stout belief that scanning the IDs of thousands of patrons<br />
will cure many of society’s ills – despite there being little evidence that these<br />
ills are actually occurring on licensed premises.<br />
The <strong>QHA</strong> accept that we bear some responsibility in ensuring Governments<br />
of all persuasions understand the key role our members businesses play in<br />
delivering the employment that every politicians claims to create, particularly<br />
in regional Queensland. This was a key feature in our recent State of the<br />
Industry event highlighting that <strong>QHA</strong> cannot afford to stand by as elected<br />
parliamentarians blindly devalue businesses with little consideration to the<br />
consequences on the hard-working entrepreneurs across the state.<br />
Whether it is reducing the hours your business can operate, increasing<br />
your staff costs or imposing additional costs in ID scanning, we urge<br />
every member to contact their local member and ask how these decisions<br />
are supposed to keep doors open. Importantly, we all must urge the<br />
Government to delay this implementation to get it right – not the rushed,<br />
impractical solution we are now faced with.<br />
BERNIE HOGAN<br />
<strong>QHA</strong> CHIEF EXECUTIVE/EDITOR<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 3
3 EDITOR’S LETTER<br />
J u n e 2 0 1 7 e d i t i o n<br />
5 CONTRIBUTORS<br />
6 NEWS<br />
<strong>QHA</strong><br />
Level 14, 270 Adelaide Street<br />
Brisbane, Queensland 4000<br />
GPO Box 343<br />
Brisbane, Queensland 4001<br />
Phone: 07 3221 6999<br />
1800 177 594<br />
Fax: 07 3221 6649<br />
Web: www.qha.org.au<br />
Email: info@qha.org.au<br />
Office Hours<br />
8.30am – 5.00pm Monday to Friday<br />
Associate Editor<br />
Mr Ben Weston<br />
Email: bweston@qha.org.au<br />
President<br />
Mr Tom McGuire<br />
Senior Vice President<br />
Mr Richard Deery<br />
Vice Presidents<br />
Mr Scott Armstrong<br />
Mr John Douglas<br />
Mr Brad Fitzgibbons<br />
Secretary/Treasurer<br />
Mr Tony Condon<br />
Trustees<br />
Mr Will Cordwell<br />
Mr Peter Britain<br />
Chief Executive and Editor<br />
Mr Bernie Hogan<br />
www.qha.org.au<br />
16 LATEST & GREATEST<br />
18 FEATURE:<br />
The Belvedere Hotel, Woody Point<br />
28 INSIGHTS:<br />
Black Nugget Hotel Motel<br />
The Shamrock Hotel, Mackay<br />
32 FOCUS:<br />
First2Click<br />
Singing up a storm<br />
38 ACCOMMODATION<br />
42 COMPASS:<br />
Mooloolaba<br />
50 TOP DROP<br />
54 SHOWCASE:<br />
Behind the bar<br />
62 PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 4<br />
<strong>QHA</strong> <strong>REVIEW</strong> is published by the Queensland<br />
Hotels Association ABN 54 878 166 941.<br />
All information is correct at time of going to press.<br />
The publishers cannot accept responsibility for<br />
errors in articles or advertisements, or unsolicited<br />
manuscripts, photographs or illustrations.<br />
The opinions and words of the authors do not<br />
necessarily represent those of the publisher. All<br />
rights reserved. Reproduction in part or whole is<br />
strictly prohibited without prior permission.<br />
64 TRADE DIRECTORY
DAMIAN STEELE<br />
<strong>QHA</strong> Industry<br />
Engagement<br />
Manager<br />
A hospitality industry<br />
professional with over<br />
30 years’ experience<br />
in liquor, gaming and<br />
operations. Damian<br />
has a strong focus<br />
on compliance and<br />
legislation.<br />
ROSS TIMS<br />
<strong>QHA</strong> Training and<br />
Safety Manager<br />
Ross manages the<br />
development and<br />
delivery of industry<br />
related training courses<br />
and the provision of<br />
workplace health and<br />
safety services to<br />
<strong>QHA</strong> member hotels<br />
and other hospitality<br />
venues.<br />
PAUL ST JOHN-WOOD<br />
Membership Officer<br />
Paul is the face of the<br />
Association to many<br />
<strong>QHA</strong> members as he<br />
travels the length and<br />
breadth of the state<br />
visiting, advising and<br />
assisting publicans.<br />
JUDY HILL<br />
<strong>QHA</strong> Accommodation<br />
Division Manager<br />
As professional<br />
advocate for the<br />
accommodation sector<br />
of the hotel industry,<br />
Judy advises and<br />
represents members<br />
on matters including<br />
tourism legislation,<br />
marketing strategy,<br />
risk management and<br />
airline regulation.<br />
JOANNA MINCHINTON<br />
<strong>QHA</strong> Employment<br />
Relations Manager<br />
Joanna has spent her<br />
career developing a<br />
broad knowledge and<br />
skill base, providing<br />
formal representation<br />
in jurisdictions such as<br />
Fair Work Commission,<br />
the QIRC, and the<br />
ADCQ.<br />
THE HON YVETTE D’ATH<br />
Attorney-General and<br />
Minister for Justice<br />
and Minister for<br />
Training and Skills<br />
Yvette D’Ath is a<br />
Labor member of the<br />
Legislative Assembly<br />
of Queensland<br />
representing the seat of<br />
Redcliffe.<br />
MIKE SARQUIS<br />
Executive Director of<br />
Liquor and Gaming<br />
Regulation<br />
Mike’s responsibilities<br />
include managing the<br />
gaming and liquor<br />
regulatory licensing and<br />
compliance regimes,<br />
and implementing the<br />
responsible gambling<br />
strategy and harm<br />
minimisation programs.<br />
NICK BAINBRIGGE<br />
State Manager (Qld)<br />
Aristocrat<br />
Nick has a proven<br />
history in wholesale<br />
liquor, electronic<br />
gaming, and hotel and<br />
restaurant operation.<br />
He now heads up the<br />
state team for one<br />
of Australia’s leading<br />
manufacturers of<br />
gaming machines.<br />
BRENDAN O’FARRELL<br />
Chief Executive<br />
Officer, Intrust Super<br />
Brendan is responsible<br />
for overall management<br />
of the fund and<br />
providing advice to the<br />
board of directors. He<br />
passionately believes<br />
education is critical in<br />
super due to the everchanging<br />
nature of the<br />
industry.<br />
CURT SCHATZ<br />
Managing Partner,<br />
Mullins Lawyers<br />
With over 30 years’<br />
experience in property,<br />
liquor and gaming law,<br />
Curt is recognised<br />
as a leader in this<br />
field. He advises<br />
pub, club, nightclub,<br />
restaurant, resort and<br />
accommodation venue<br />
owners and operators.<br />
JEREMY WICHT<br />
Director Hanrick<br />
Curran Chartered<br />
Accountants<br />
Jeremy is a business<br />
advisory director. His<br />
background includes a<br />
stint at ALH as group<br />
analyst performing<br />
detailed business<br />
analysis, budgeting<br />
and capex, and profit<br />
optimisation.<br />
JOHN ROZENTALS<br />
Wine Writer<br />
John Rozentals is a<br />
freelance writer who<br />
has penned travel, food<br />
and wine articles for<br />
a range of Australian<br />
newspapers and<br />
websites including our<br />
very own <strong>QHA</strong> Review.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 5
NEWS<br />
Concept image: Destination Brisbane Consortium<br />
BY ROYAL DECREE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 06<br />
Unveiling their most recent Urban Design Masterplan<br />
for Queens Wharf Brisbane (QWB), the Destination<br />
Brisbane Consortium has heralded the project<br />
presents, “a once-in-a-generation opportunity to<br />
shape the future vibrancy and success of almost 20<br />
per cent of the city centre”. Indeed, the consortium<br />
has requested the planning approval stand for 30<br />
years to facilitate construction, such is the scale of this<br />
massive project.<br />
The $3 billion integrated resort development will<br />
cover 12ha of prime riverfront land running along the<br />
northern bank of the Brisbane River from Queen Street<br />
to the parliamentary precinct, including George Street<br />
and William Street.<br />
Regarded as the city’s biggest private single<br />
development, the most recent planning documents<br />
for Queens Wharf propose to now build up to 2000<br />
apartments, 1600 hotel rooms, along with a purposebuilt<br />
casino, upgraded heritage buildings and a walking<br />
bridge to Southbank. The existing Treasury building<br />
will be converted to a Ritz-Carlton hotel. The Queen’s<br />
Wharf development will also include 50 new bars and<br />
restaurants, retail space and a 100m high Sky Deck.<br />
DESTINATION BRISBANE<br />
CONSORTIUM HAS TOLD US TO,<br />
“GET READY FOR BRISBANE’S NEW<br />
ENTERTAINMENT AND LIFESTYLE<br />
PRECINCT”.<br />
Described by the consortium as, “A new world-class<br />
integrated resort development” that will “put Brisbane<br />
on the map as a tourism, leisure and entertainment<br />
destination”, Queen’s Wharf will no doubt play a huge<br />
part in shaping the future cityscape of Brisbane’s CBD.
<strong>QHA</strong> PREPARES NEW RECRUITS FOR THE INDUSTRY<br />
Ten eager job seekers from around the Brisbane area<br />
gained key hotel industry skills as part of the <strong>QHA</strong>’s<br />
inaugural youth employment training programme in<br />
May.<br />
The course is part of the Federal Government’s<br />
new Youth Jobs Prepare-Trial-Hire (PaTH) program<br />
designed to provide young unemployed people with<br />
skills and work experience they need to get a job.<br />
The 10 aspiring hospitality workers quickly got to grips<br />
with hands-on tasks associated with hotel operations<br />
such as bar service, table service, room preparation<br />
and working a till as well as acquiring accredited<br />
competencies such as Responsible Service of Alcohol<br />
and Responsible Service of Gambling qualifications.<br />
They then got the opportunity to get out of the<br />
classroom with industry awareness experiences at<br />
Rydges South Bank Hotel and the Breakfast Creek<br />
Hotel.<br />
The three-week course, called #HospitalityFirstStep,<br />
was developed and delivered by our experienced<br />
training staff at the <strong>QHA</strong> Training Centre in the<br />
Brisbane CBD, and the Association has been awarded<br />
a tender to run this course every second month for<br />
three years.<br />
<strong>QHA</strong> Training and Safety Manager Ross Tims said he<br />
was confident many good quality job-ready candidates<br />
would come out of the program.<br />
“I’ve been surprised at both the keenness and quality<br />
of these young people. They turned up ready to learn<br />
core hospitality skills and have actively taken part in<br />
this training,” he said.<br />
“I thought we might have difficulty keeping some of<br />
them engaged for the whole three weeks but that<br />
wasn’t the case at all. Credit goes to our training staff<br />
for achieving this result.”<br />
The <strong>QHA</strong> is always on the lookout for hotel and pub<br />
venues to host familiarisation visits for the course, or<br />
indeed for any potential placements. If you’re keen<br />
to help, contact Ross Tims on 07 3221 6999 or email<br />
rtims@qha.org.au.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 07
GAMING with Nick Bainbrigge<br />
NEWS<br />
DESIGNING INNOVATIVE<br />
GAMING SOLUTIONS<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 08<br />
Delivering on our promises and designing<br />
innovative gaming solutions beyond the<br />
immediate future as we push the boundaries of<br />
content, cabinets and enabling technology for<br />
a long-term sustainable industry has remained<br />
a strong focus for <strong>2017</strong>. Queensland is having<br />
a tremendous year with the recent release of<br />
the Wild Fortune family, with some highly<br />
anticipated products still yet to come.<br />
Players have been going wild for Wild<br />
Fortune with performance at over 140% floor<br />
average after two months in the market (Data:<br />
Maxgaming Reports May <strong>2017</strong>). The family<br />
adopts current market trends such as player<br />
selectable multi- denomination and scaling<br />
bonus prizes whilst offering an alternative<br />
experience to Lightning Cash and Dragon<br />
Cash.<br />
Dragon Link is still the #one performing linked<br />
progressive and standalone progressive family<br />
in Queensland with over 260% floor average<br />
performance after six months in market. We are<br />
pleased to see that Dragon Link in Queensland<br />
Hotels represents 4% of total market share<br />
and contributes to a staggering 11% revenue<br />
share. Aristocrat Hold & Spin titles, Lightning<br />
Link and Dragon Link, now represent 20% of<br />
the Queensland Hotel market and contributes to<br />
an astounding 46% of the total revenue share.<br />
We will be expanding the Dragon Link family<br />
soon with two new follow up titles, Peacock<br />
Princess and Spring Festival.<br />
Coming soon to Queensland is Pure Cash;<br />
Aristocrat’s dedicated multi-mid denomination<br />
standalone progressive range. Two titles will be<br />
available on launch, both with scalable bonus<br />
prizes and wilds scalable to the denomination.<br />
Pure Cash features big dollar prizes on the<br />
reels and a five of a kind trigger familiar to middenomination<br />
players.<br />
We thank you for your continued support and<br />
look forward to the release of some innovative<br />
products to Queensland over the coming<br />
months.<br />
BUSINESS LEADERS SET TO TACKLE<br />
HOMELESSNESS<br />
<strong>QHA</strong> Chief Executive Bernie Hogan will be sleeping<br />
rough on the longest night of the year to raise funds<br />
and awareness for homelessness as part of the<br />
Vinnies annual CEO Sleepout on 22 <strong>June</strong>. Each year<br />
the Vinnies CEO Sleepout provides an opportunity for<br />
CEOs and business and community leaders to show<br />
leadership in addressing the cycle of homelessness.<br />
The CEO Sleepout began as a local community<br />
venture in 2006 and now raises over $5M nationally to<br />
provide crucial assistance.<br />
The Brisbane event will see Bernie join over 150 other<br />
local CEOs rolling out sleeping bags and kipping out<br />
under the Story Bridge with nothing but a sheet of<br />
cardboard for a roof.<br />
“I was shocked to hear about the sheer numbers<br />
of Australians that are homeless, considering that<br />
homelessness takes so many forms,” Bernie said.<br />
“For one night’s relative discomfort for me, I hope<br />
our members and community can help those less<br />
fortunate.”<br />
Donations from previous Vinnies CEO Sleepouts have<br />
directly assisted people experiencing homelessness<br />
by funding new projects, assisting with the provision<br />
of existing homeless services and allowing program<br />
expansions.<br />
St Vincent de Paul Society’s Acting CEO Adele Stewart<br />
said Vinnies was asking business leaders to not<br />
only raise money for its homelessness services, but<br />
become advocates who influence decision-making in<br />
the area of homelessness.<br />
“The CEO Sleepout is the largest source of funding for<br />
Vinnies homeless services and its success is crucial to<br />
the Society continuing its work,” she said.<br />
If you’d like to sponsor Bernie’s night of roughing it,<br />
visit www.ceosleepout.org.au/ceos/qld-ceos/<br />
bernie-hogan/<br />
To find out more about Vinnies CEO Sleepout visit<br />
www.ceosleepout.org.au.
NEWS<br />
QUEENSLAND<br />
BREWERS FROTHING<br />
At the Australian International<br />
Beer Awards, Queensland<br />
brewers claimed the Champion<br />
Small and Medium Australian<br />
Brewery titles along with two<br />
major trophies and no fewer than<br />
six Sunshine State breweries were<br />
awarded 13 brewing gold medals<br />
out of a total 116 awarded.<br />
Notably, Balter Brewing of<br />
the Gold Coast was named<br />
Champion Medium Australian<br />
Brewery and Best New Exhibitor.<br />
Brisbane’s Green Beacon won<br />
the award for Champion Small<br />
Australian Brewery as well as four<br />
gold medals.<br />
Salisbury-based Ballistic won<br />
three medals despite only<br />
opening this year. Black Hops<br />
won two gold medals and other<br />
Queensland medalists included<br />
Fortitude Brewing and 4 Hearts.<br />
<strong>2017</strong> AIBA Champion Trophies<br />
Champion Australian Beer<br />
White Rabbit Ale (Draught) –<br />
White Rabbit Brewery, VIC<br />
Champion International Beer<br />
Feral One (Packaged) – Firestone<br />
Walker Brewing Co., USA<br />
Champion Large Australian<br />
Brewery<br />
Stone & Wood Brewing Co., NSW<br />
Champion Large International<br />
Brewery<br />
DAGON Beverages Co., Myanmar<br />
Champion Medium Australian<br />
Brewery<br />
Balter Brewing Company, QLD<br />
Champion Medium<br />
International Brewery<br />
Pelican Brewing Co., USA<br />
Champion Small Australian<br />
Brewery<br />
Green Beacon Brewing Co., QLD<br />
Champion Small International<br />
Brewery<br />
Deep Creek Brewing Company,<br />
New Zealand<br />
Garry Sheppard Memorial<br />
Trophy for Best New Exhibitor<br />
Balter Brewing Company, QLD<br />
Best Stout<br />
Sligo Extra Stout (Draught) –<br />
Foghorn Brewhouse, NSW<br />
Best Reduced / Low alcohol<br />
beer<br />
Happiness (Draught) – 2 Brothers<br />
Brewery, VIC<br />
Best Wheat Beer<br />
White Rabbit White Ale (Draught)<br />
– White Rabbit Brewery, VIC<br />
Best Belgian / French Ale<br />
Feral One (Packaged) – Firestone<br />
Walker Brewing Co., USA<br />
Best Scotch Ale / Barley Wine<br />
SEAMASTER Imperial Ale<br />
(Packaged) – Bach Brewing, NZ<br />
Best Specialty Beer<br />
Raspberry Stout (Packaged) –<br />
Hardywood Park Craft Brewery,<br />
USA<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 09
NEWS<br />
JOIN US TRACKSIDE ON WEDNESDAY 19 JULY<br />
Ladies, let your style shine. Gents, step out in your best suits.<br />
Enjoy the clink of glasses and the thunder of hooves at this year’s Aristocrat & <strong>QHA</strong> Race Day<br />
at Doomben Racecourse.<br />
Take this golden opportunity to network with industry friends, have a punt and enjoy first class<br />
hospitality that includes a premium beverage package, canape lunch, oyster shucking bar, lucky<br />
door prizes and of course a punters’ club all in an exclusive trackside marquee.<br />
Get set for one of the biggest events on the <strong>QHA</strong> calendar!<br />
Tickets are now on sale at www.qha.org.au/events-1/ or email kmott@qha.com.au<br />
PLEASE<br />
NOTE<br />
NEW<br />
LOCATION<br />
HOW TO TELL<br />
YOU’RE GETTING<br />
THE FRESHEST<br />
OYSTERS<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 10<br />
When removed from their natural environment, live<br />
Pacific Oysters can survive for five to seven days<br />
when refrigerated between 4-10 degrees. The shell<br />
of a fresh live oyster when tapped will sound ‘solid’.<br />
It will be held firmly closed by its abductor muscle,<br />
requiring an oyster knife to open. Once opened<br />
the meat of a fresh oyster will appear plump, shiny<br />
and ivory in colour. The surrounding liquor (the<br />
juice within the oyster) will be clear in appearance,<br />
with the nose characteristics likened to a fresh<br />
salty sea breeze. When served natural (fresh,<br />
half shell opened) the pallet experience can vary<br />
considerably depending on regionality and growing<br />
conditions. Many descriptors including umami,<br />
salty, sweet, melon, mineral and earthy are used by<br />
oyster aficionados to describe differences, in much<br />
the same way wine is critiqued.<br />
For most, access to fresh oysters is made difficult<br />
by the remoteness of oyster farms. Instead, it<br />
is recommended to source fresh oysters from<br />
a reputable seafood processor like PFD who<br />
maintains preferred supply arrangements and<br />
constant turnover.<br />
You can sample PFD’s fresh oysters at the<br />
Aristocrat & <strong>QHA</strong> Race Day.
MORALITY<br />
BUSTER<br />
F-BOMBS BANNED IN BRIT PUBS<br />
English brewery chain Samuel Smith has copped a<br />
bit of s*%# over its attempts to ban foul language in<br />
its 200-plus pubs. A company-wide memo in April<br />
ordered all its pubs to implement a “zero tolerance”<br />
of profanity policy and display notices to this effect.<br />
Some managers seem to have been so disgruntled<br />
by this imposition they’ve displayed the entire memo,<br />
“As manager(s) of our pubs, you are responsible for<br />
ensuring that they are run in a proper and orderly<br />
manner and this includes preventing the use of bad<br />
language.” Meanwhile Sam Smith’s HQ is yet to<br />
respond to media enquiries asking exactly which,<br />
and how many expletives, would result in a<br />
customer being banned from a pub?<br />
GOOD TIMES MAY FINALLY RETURN<br />
TO MURPHY’S IN IPSWICH<br />
Ipswich’s damaged historic Murphy’s Town Pub may<br />
finally be getting a new lease on life. The pub was shut<br />
in 2014 after it was discovered that its foundations<br />
were being undermined by an unknown water source.<br />
But according to the Queensland Times, just last<br />
month an Ipswich City Council-owned company<br />
lodged a development application for extensive<br />
structural renovations to the building. It reported that<br />
heritage elements of the 107 year old pub would be<br />
preserved such as original ornate ceilings that had<br />
been covered up by past renovations.<br />
POLICE EVICT PYTHON PATRON<br />
All Sid the python wanted to do was hang out at the<br />
pub. But according to the Cairns Post his visits weren’t<br />
welcome at Atherton’s Carrington Hotel and the police<br />
were called to evict him. “This patron had outstayed<br />
his welcome from the night before and was being<br />
evicted,” said senior constable Aleda Day. To keep Sid<br />
out of trouble officers relocated him to Mt Baldy on the<br />
outskirts of town.
NEWS<br />
Vannary Iman and Vicki McGuire<br />
SPARKLE & STYLE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 12<br />
The annual Women in Hotels Luncheon was kicked<br />
off in style with the soulful sounds of local band,<br />
Gee’d Up. Nearly 200 ladies (and a few men) enjoyed<br />
the hospitality of the Hotel Grand Chancellor as<br />
they celebrated women in the hotel industry with a<br />
delicious two-course lunch and a special dessert bar<br />
courtesy of Priestley’s Gourmet Delights and PFD<br />
Food Services.<br />
Guests sipped premium beverages throughout<br />
the day as motivational speaker Julie Cross had<br />
attendees laughing and crying throughout her<br />
sparkling set. The Brisbane Lions Women’s Team set<br />
an inspiring benchmark for what women can achieve<br />
when they work together.<br />
Lucky door prizes, generously provided by Yalumba,<br />
Pol Roger, Rydges Southbank and Flower Haul saw<br />
guests dancing through the aisles as they carried their<br />
gift bags containing luxury hand-poured candles from<br />
Lumen & Luxe.<br />
WOMEN IN HOTELS is generously supported by<br />
major sponsors ALM and Intrust Super.<br />
Joanna Minchinton, Sarah Tilby, Phaedra Crowle
NEWS<br />
Celeste Withey, Bernie Hogan and Peter Withey<br />
Fotis Ladis, Grant Olsen and Renee Johnston<br />
ARISTOCRAT<br />
& <strong>QHA</strong><br />
RACE DAY<br />
JOIN US<br />
FOR A THRILLING DAY OF LIVE RACING<br />
AT THE ARISTOCRAT & <strong>QHA</strong> RACE DAY<br />
WEDNESDAY 19 JULY <strong>2017</strong> • 12.30PM<br />
THE GROVE MARQUEE • DOOMBEN RACECOURSE<br />
PLEASE NOTE NEW LOCATION<br />
Bookings can be made online at <strong>QHA</strong> Shop<br />
at www.qha.org.au<br />
Enquiries to: Kelly-Anne Mott at Queensland<br />
Hotels Association Call 07 3221 6999<br />
or email kmott@qha.org.au<br />
Annie Lu and Kathy Caddy<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 13
NEWS<br />
9 TH ANNUAL <strong>QHA</strong> EMPLOYMENT RELATIONS CONFERENCE<br />
JAM PACKED WITH A FULL DAY OF PRACTICAL LEARNING, INCLUDING A MOOT PROCEEDING AT THE FAIR WORK<br />
COMMISSION (FWC), THE ALL DAY CONFERENCE WILL BE FOLLOWED WITH A NETWORKING FUNCTION WHERE DELEGATES<br />
WILL HAVE THE OPPORTUNITY TO CHAT WITH FELLOW ATTENDEES AS WELL AS CONFERENCE PRESENTERS.<br />
SEMINAR PRESENTATIONS:<br />
Penalty Rates, Implementation of the Reductions<br />
and the Union “Appeal”<br />
The “penalty rates” decision of 23 February <strong>2017</strong><br />
has been a topical one for many both within and<br />
outside of the hospitality industry. During this session<br />
Joanna Minchinton, the <strong>QHA</strong>’s Employment Relations<br />
Manager, will discuss the FWC decision with respect<br />
to the public holiday and Sunday penalty rates<br />
reductions, the implementation schedule, and the<br />
impact of the impending United Voice sought Judicial<br />
Review of the decision (to the Federal Court of<br />
Australia) and what that could mean for the reductions.<br />
Beyond the 457: Visa Changes and What It Means<br />
for the Industry<br />
Tony Hogarth, a Partner with Mullins Lawyers, is a<br />
lawyer and registered migration agent. He will be<br />
discussing the recently announced changes to 457<br />
Visas, the new Visa arrangements to be implemented,<br />
and what it will mean, particularly with respect to the<br />
application process, market salary requirements and<br />
retention of skilled staff in your workplace.<br />
Anti-Bullying and General Protections Applications<br />
Overview<br />
During this session Wesley Davey, the <strong>QHA</strong>’s Senior<br />
Workplace Relations Advisor, will discuss the<br />
processes for dealing with anti-bullying applications<br />
once received by the FWC, as well as the matters<br />
considered by the FWC’s “triage” team when<br />
assessing its merits. Wesley will then discuss<br />
the general protections application that can be<br />
made whilst still employed. Using an FWC general<br />
protections application, Wesley will take attendees<br />
through the relevant aspects of the application – in<br />
preparation for the Moot Conference.<br />
Moot Conference at the Fair Work Commission<br />
Commissioner Paula Spencer, FWC, will preside over<br />
a Moot General Protections conference that is based<br />
on the application discussed earlier in the Conference.<br />
Attendees will watch the Conference, and gain a<br />
better understanding of the FWC process for handling<br />
an application, and running a Conference. Special<br />
guest presenters will appear at the Conference as<br />
representatives for the Applicant employee and the<br />
Respondent employer.<br />
SPEAKERS INCLUDE:<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 14<br />
JOANNA MINCHINTON<br />
Penalty Rates<br />
TONY HOGARTH<br />
Beyond the<br />
457 Visa<br />
WESLEY DAVEY<br />
Anti-Bullying and<br />
Unfair Dismissal<br />
PAULA SPENCER<br />
Moot Conference<br />
SAM MCIVOR<br />
Sexual Harassment<br />
in Hospitality
NEWS<br />
Sexual Harassment in Hospitality<br />
Sam McIvor, Partner and Head of Employment and<br />
Safety team at Mullins Lawyers, will discuss a recent<br />
Queensland Civil and Administrative Tribunal (“QCAT”)<br />
case involving sexual harassment - in a hotel group.<br />
As a result of a sexual harassment finding, the parent<br />
company was ordered by QCAT Member Fitzpatrick to<br />
pay the applicant $313,316.10 in compensation.<br />
Sam will provide attendees with an overview of sexual<br />
harassment laws in Queensland and practical advice<br />
that can help to defend against a finding of vicarious<br />
liability. Sam will also discuss the new procedural<br />
arrangements in place as a result of the Queensland<br />
Industrial Relations Commission now determining<br />
work related discrimination and sexual harassment<br />
complaints.<br />
Domestic Violence PANEL DISCUSSION<br />
During this panel discussion, panel members from<br />
hospitality venues will discuss the topical matter of<br />
domestic violence and its impact in a workplace<br />
environment. Domestic violence doesn’t always stop in<br />
the home.<br />
Discussion will also centre on the steps these venues<br />
are taking to provide support to staff who are affected<br />
by domestic violence situations, including policy<br />
development and EAPs.<br />
An Unfair Dismissal Application Has Been Lodged….<br />
What’s Next?<br />
Wesley returns to the podium to discuss the next<br />
development with the earlier anti-bullying and general<br />
protections application and Moot Conference – the<br />
Unfair Dismissal application that has been lodged with<br />
the Fair Work Commission.<br />
Wesley will discuss what has been claimed, the merits<br />
of the case and the process moving forward.<br />
The <strong>2017</strong> <strong>QHA</strong> Employment Relations<br />
Conference is not to be missed!<br />
EXQUISITE<br />
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De Maine Fine Wine Merchants source rare wines from<br />
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is from Maison Riviere de Bordeaux.<br />
Begin your appreciation for these beautiful wines<br />
by ordering a superb wine tasting pack. Select your<br />
own pack of 6 or 12 bottles.<br />
For more, see two of our lastest wines reviewed<br />
in Top Drop on page 58 of this edition.<br />
D E M A<br />
I N E<br />
WHEN Thursday, 10 August, 9am-4.45pm<br />
WHERE Hilton Brisbane, 190 Elizabeth Street<br />
TICKETS From $205 per person, inc gst for <strong>QHA</strong><br />
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I N E<br />
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<strong>QHA</strong> <strong>REVIEW</strong> | 15
LATEST & GREATEST<br />
CHECK OUT THIS, PUNK!<br />
Inspired by the steam-punk aesthetics, this restaurant and bar in Jakarta, Indonesia takes patrons back to a bygone<br />
Victorian era with one cool fitout featuring all kinds of gizmos, machines and piping. Hide & Seek Swillhouse was cleverly<br />
designed by HighStreetStudio. Photography by Indra Koesnady. www.highstreetstudios.com<br />
For more interesting bar fitouts go to our Bar Showcase editorial feature on page 52 of this edition.<br />
GET DOWN<br />
Pressed for space in your restaurant or bar? Well<br />
how about going underground with a trap door<br />
spiral cellar. Incredible. This unbelievable creation<br />
by Signature Cellars in Leichhardt, Sydney.<br />
www.signaturecellars.com.au<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 16
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<strong>QHA</strong> <strong>REVIEW</strong> | 17<br />
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Subject to regulatory approval
FEATURE<br />
THE BELVEDERE<br />
WITH AN INVITING RELAXED ATMOSPHERE,<br />
GOOD FOOD AND A PRIME POSITION OVERLOOKING<br />
BRAMBLE BAY, THE BELVEDERE HAS PEOPLE<br />
COMING FROM NEAR AND FAR.<br />
Photographer: Jared Vethaak<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 18<br />
Positioned at Woody Point on the Redcliffe Peninsula<br />
about half an hour’s drive north of Brisbane’s CBD,<br />
The Belvedere first began as a boarding house in the<br />
1890s before it was turned into a hotel and pub in<br />
1901.<br />
The iconic venue underwent a substantial $2 million<br />
refurbishment in 2016 with KP Architects at the helm<br />
and the result is nothing short of outstanding. From the<br />
minute you walk in you just want to sit yourself down,<br />
grab a cool drink or a bite to eat and waste your day<br />
away.<br />
The view is unforgettable, in fact the sunsets over<br />
Bramble Bay are rated by National Geographic as one<br />
of the top ten sunsets in the world. So, as you can<br />
gather, it is pretty spectacular. As for the food, well<br />
it’s a major focus. A large part of the refurbishment<br />
focused on building a much larger kitchen to meet<br />
the owners’ aspirations of a quality waterfront dining<br />
venue. Restaurant Manager Mitchell Paul enlightened<br />
us on their food philosophy.<br />
“We want to create a quality dining culture. Our menu<br />
is seasonal so that we can focus on bringing out the<br />
natural flavours in our deliciously simple dishes. Our<br />
aim is to deliver beautiful meals made only from the<br />
very finest fresh, local seafood and produce.<br />
“At heart, we are a big family waterfront restaurant but<br />
we wish to appeal to anyone who is up for a day out,<br />
whether they are from Brisbane, or the Sunshine Coast<br />
or the Gold Coast. We have come to realise Redcliffe<br />
is only a very small portion of where we draw people<br />
from.<br />
“Our kitchen is open from 7.30am right through to<br />
9pm and the renovations enable us to now service
<strong>QHA</strong> <strong>REVIEW</strong> | 19
FEATURE<br />
AIMING HIGH<br />
Great food and service are a<br />
major focus of The Belvedere<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 20<br />
700 people. Indeed, on Mother’s Day we served<br />
2000 people for the day. The previous year we did<br />
1200 covers. That is huge for any restaurant but for a<br />
new team that is aiming for success, it shows we are<br />
working really hard to make it happen.<br />
“We are pushing hard to make the most of this<br />
renovation. The complete redo of our kitchen and new<br />
Chef Dale Tait has enabled us to take the bull by the<br />
horns to make sure what we offer coincides with what<br />
the public expects from a waterfront venue. We are<br />
working hard to ensure the kitchen is performing in all<br />
areas. Dale is showing off what he can do. In coming<br />
months, we will rotate out some of the older style<br />
meals and bring in a new exciting menu, which will<br />
appeal to a wider variety of diners.<br />
“What’s also encouraging is our customers are now<br />
getting involved in bringing this whole hotel to life<br />
and are making it a staple. We want to make The<br />
Belvedere the best hotel in Queensland. It’s a great<br />
place – it really is. Just look around, the view is so<br />
picturesque and there are plenty of people here. We<br />
are obviously doing something right.”<br />
The renovations focused on the main dining areas,<br />
being The Pavilion, made up of four decks and the<br />
centrally-positioned Jetty Bar, a much larger kitchen<br />
as previously mentioned, and The Lounge and Lounge<br />
Bar.<br />
Custom commercial furniture specialists Ferrier &<br />
Co worked with KP Architects on the refurbishment<br />
manufacturing a range of custom timber dining tables,<br />
chairs, stools and bench seats. Blackbutt stools and<br />
high tables were custom made for the front bar, 12<br />
large tile-top tables and matching bench seats were<br />
crafted for the bistro, and several large Blackbutt high<br />
tables feature in the outdoor dining area.<br />
“The renovation went off without a hitch. There were<br />
no issues really. We went into construction within a<br />
couple of months of the plans being sent through and<br />
the renovations were complete in a grand total of three
<strong>QHA</strong> <strong>REVIEW</strong> | 21
FEATURE<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
a p r i l 2 0 1 7 e d i t i o n<br />
BOWEN<br />
THERAPY<br />
ALL FOR ONE:<br />
PAYNTER DIXON'S ONE-STOP-SHOP<br />
TURNKEY CLIENT SOLUTIONS<br />
KEEN TO BE FEATURED IN<br />
RESERVED SEATING:<br />
THE NEW INCHCOLM HOTEL'S<br />
RESTAURANT PROVES POPULAR<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
m a g a z i n e<br />
befitting<br />
the<br />
crown<br />
THE REBIRTH<br />
OF ROMA’S<br />
ROYAL HOTEL<br />
THE RESILIENT CHARM<br />
OF THE GRAND VIEW<br />
HOTEL IN BOWEN<br />
DALBY DELIGHTS:<br />
AN INSIGHT INTO THE RURAL HUB<br />
OF THE DARLING DOWNS<br />
TOUGH GOING:<br />
RUNNING A RESORT ON A TINY<br />
TROPICAL ISLAND<br />
q u e e n s l a n d h o T E L S a s s o c i a t i o n<br />
M A Y 2 0 1 7 e d i t i o n<br />
WINNING INSIGHTS:<br />
RYDGES SOUTH BANK AND<br />
THE CAXTON HOTEL<br />
<strong>QHA</strong>_April_Cover.indd 1 7/04/<strong>2017</strong> 7:24 PM<br />
Ask for our<br />
PORT DOUGLAS:<br />
WE VISIT SOME <strong>QHA</strong> MEMBERS<br />
2 0 1 7 / 1 8 m e d i a G U I D E<br />
Detailing our planned editorial showcases for the year ahead.<br />
IN PARADISE<br />
All queries, be it in relation to editorial, advertising,<br />
production or distribution can be directed to<br />
Dave Swan 0401 345 201 or dave@horseandwater.com.au<br />
months. We were up and trading by November last<br />
year. Kon (Kon Panagopoulos - architect and founder<br />
of KP Architects) was fantastic in overseeing the<br />
project and ensuring a seamless transition from the old<br />
to the new.”<br />
The new look has proved popular with the patrons.<br />
Beautiful in the morning, it is absolutely stunning at<br />
sunset and in the evening the venue takes on a whole<br />
new feeling with festoon lights and a lit up Pandanus<br />
tree out front. Another talking point amongst patrons<br />
are the tap fixtures, all done through Lion Nathan.<br />
“They helped fit out the bar. The only place I have<br />
seen them other than here is the Mooloolaba Surf<br />
Club. It actually filters through there (the transparent<br />
chamber) before coming down out of the tap. It takes<br />
a lot of questions out of the equation. Customers<br />
are able to answer their own questions, in relation to<br />
whether it is a dark beer for example just by looking at<br />
the taps.”<br />
The hotel also boasts a Gaming Lounge that<br />
conveniently maps through to the TAB, which is<br />
separate to the main sports bar, allowing you the ease<br />
of hearing all your favourite races. There are also plans<br />
afoot to further the renovations throughout the hotel.<br />
“This is the first stage of what is going to be an<br />
ongoing renovation. We are looking at putting a<br />
pizzeria in next door and then showcasing the central
<strong>QHA</strong> <strong>REVIEW</strong> | 23
FEATURE<br />
“BEAUTIFUL IN THE MORNING, IT IS<br />
ABSOLUTELY STUNNING AT SUNSET<br />
AND IN THE EVENING THE VENUE<br />
TAKES ON A WHOLE NEW FEELING...<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 24<br />
part of the hotel, which is the original part of the<br />
hotel. It is still quite old. We will be looking to ensure<br />
it is all in keeping with what we have created here in<br />
The Pavillion and Lounge Bar. We will then have this<br />
seamless flow throughout the hotel.”<br />
The Belvedere is also proving particularly popular<br />
as a wedding venue and for special celebratory and<br />
corporate events. Boasting the only sunset seen<br />
directly over the ocean on the Eastern Seaboard of<br />
Australia makes it an idyllic and incredibly romantic<br />
venue. Being 30 minutes from the CBD it presents<br />
itself as somewhat of an escape for guests as well.<br />
Both outdoor and indoor receptions can be catered for<br />
and there are various packages that can be tailored to<br />
suit all types of budgets.<br />
“Being an event venue, there’s always something<br />
going on at The Bel. From weddings as we have<br />
said to corporate events, birthday parties, formals<br />
and Christmas dos, what better place is there with a<br />
reception by the sea surrounded by your family, friends<br />
or work colleagues. We’re building a strong reputation<br />
as the perfect venue for special events.<br />
“A lot of what we have done is certainly based on our<br />
incredible view. Being voted one of the best sunsets in<br />
the world a few years back provided the inspiration as<br />
to what we needed to do with our renovations. And I<br />
guess sunsets don’t change do they?<br />
“It’s certainly been a massive project and it is<br />
ongoing. The renovation so far has been a success<br />
and the proof is in the pudding with us now<br />
consistently doing 600 covers for Sunday lunch<br />
and Saturday dinner. Our aim going forward is to<br />
continue to build our weekday trade.”<br />
Without doubt The Belvedere provides a relaxed and<br />
unpretentious environment to sit back and enjoy a<br />
drink or two with friends and share an exquisite meal.<br />
There’s virtually a view from every seat in the house<br />
and the location is undeniably spectacular.
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<strong>QHA</strong> <strong>REVIEW</strong> | 25
MP ATTORNEY GENERAL<br />
The Hon. Yvette D’Ath<br />
SCAN IN FOR A SAFE NIGHT OUT<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 26<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 26<br />
We want all Queenslanders to feel that they can go out<br />
and enjoy our vibrant nightlife in a safe environment,<br />
without the danger of alcohol-fuelled violence.<br />
That’s why from 1July, the Palaszczuk Government<br />
will be asking people who enter some hotels in<br />
Queensland’s 13 safe night precincts to “scan in for a<br />
safe night out”.<br />
To help hoteliers communicate this new requirement to<br />
their patrons, an awareness campaign – featuring six<br />
animations and a Spotify advertisement – will run for<br />
about two months on popular social media channels<br />
(Facebook, Twitter and Instagram) from mid-<strong>June</strong>.<br />
We know that ID scanning is a familiar concept to<br />
patrons, with some hoteliers already using stand-alone<br />
scanners as part of their own security measures.<br />
This campaign will instead highlight the purpose<br />
of networked ID scanners and the role they have<br />
alongside police and court banning orders to prevent<br />
HOTELS REQUIRED TO OPERATE A<br />
NETWORKED ID SCANNING SYSTEM<br />
CAN APPLY FOR THE ONE-OFF<br />
ASSISTANCE PAYMENT OF $4,000<br />
(EX GST) FROM THE QUEENSLAND<br />
GOVERNMENT.<br />
repeat offenders from engaging in anti-social and<br />
violent behaviour.<br />
To coincide with the public awareness campaign, the<br />
Office of Liquor and Gaming Regulation (OLGR) will<br />
also provide downloadable posters for licensees to<br />
display at venue entry points.<br />
I encourage you to keep an eye and ear out for the<br />
advertisements, and to share these with your patrons<br />
and colleagues – they are short, catchy and get the<br />
message across that if you act inappropriately in a safe<br />
night precinct, you’ll miss out.<br />
ID scanner funding<br />
It has been pleasing to hear about licensees who have<br />
been installing ID scanners and working with other<br />
venues to promote safe and vibrant nightlife.<br />
Hotels required to operate a networked ID scanning<br />
system can apply for the one-off assistance payment<br />
of $4,000 (ex GST) from the Queensland Government.<br />
The OLGR posted an application form to all relevant<br />
hoteliers last month.<br />
It is important to note that this funding is only available<br />
to those hoteliers who are required by law to install an<br />
ID scanner by 1 July (i.e. hotels in a safe night precinct<br />
who are permanently approved to trade past midnight).<br />
This does not include those who may choose to join<br />
the scheme at a later date.<br />
For further information, including contact details of the<br />
approved operators, please refer to the information on<br />
ID scanners available at www.business.qld.gov.au/<br />
liquor-gaming.
Michael Sarquis OLGR<br />
OFFICE OF LIQUOR AND GAMING REGULATION UPDATE<br />
ID scanners update<br />
On 1 July <strong>2017</strong> it will be mandatory for non-exempt<br />
hoteliers who permanently trade past midnight within a<br />
safe night precinct to operate a networked ID scanner at<br />
their licensed premises.<br />
The following classes of licence are exempt:<br />
• A commercial special facility licence, if the principal<br />
activity of the business conducted under the licence is<br />
a casino or a convention centre.<br />
• A subsidiary on-premises licence (meals) (that is, a<br />
restaurant).<br />
• A subsidiary on-premises licence if the principal activity<br />
of the business conducted under the licence is the<br />
provision of accommodation (i.e. a motel).<br />
You can also request to have your premises, or part of<br />
the premises, declared not regulated (or exempt) from<br />
ID scanning. The Commissioner for Liquor and Gaming<br />
will consider the request and if approved, a condition will<br />
be endorsed on your liquor licence declaring part of the<br />
premises as “not regulated”.<br />
Please refer to Guideline 59: Declaration of licensed<br />
premises (or part of) as “not regulated for ID scanning”<br />
which is available at www.business.qld.gov.au/liquorgaming.<br />
Who needs to have their ID scanned?<br />
Generally you are required to scan the ID of patrons who<br />
enter your premises after 10pm.<br />
However, the following people are not required to have<br />
their ID scanned:<br />
• Employees of the licensee. This includes contractors<br />
and entertainers who enter the premises after 10pm<br />
for the purpose of conducting business.<br />
• People attending a function at the premises. Those<br />
whose sole purpose of the visit to your premises is<br />
to attend a function (i.e. a 21st birthday which is not<br />
open to the public, or a wedding).<br />
• People attending the premises for the sole purpose<br />
of dining/meals. Those whose sole purpose is to eat<br />
a meal in a part of your premises ordinarily set aside<br />
for dining. However, this only applies if your current<br />
licence type is a:<br />
• commercial hotel<br />
• subsidiary on-premises licence if the principal activity<br />
of the business conducted under the licence is the<br />
provision of accommodation, and<br />
• community club.<br />
• Residents of the premises. This includes both<br />
temporary (i.e. hotel guests) and permanent residents.<br />
ANNUAL FEE SELF-ASSESSMENT NOTICES<br />
DUE LATE JUNE<br />
This month, the Office of Liquor and<br />
Gaming Regulation (OLGR) will send out<br />
annual fee self-assessment notices to all<br />
hotel licensees.<br />
No doubt you understand how<br />
important it is to pay your annual licence<br />
fees by the due date of 31 July <strong>2017</strong>.<br />
Remember, OLGR does not accept<br />
credit card details by email or fax,<br />
including PDF attachments. This is in<br />
accordance with the Payment Card<br />
Industry Data Security Standard.<br />
The easiest way to pay your licence fees<br />
is through the OLGR client portal. To<br />
use the client portal you must register<br />
using your access key, which is the<br />
8-letter key provided in your annual<br />
licence fee summary.<br />
If you have questions or need any<br />
clarification you can contact us via email<br />
at liquorandgaminglicensing@justice.qld.<br />
gov.au.<br />
RESPONSIBLE GAMBLING<br />
AWARENESS WEEK <strong>2017</strong><br />
Queensland’s Responsible Gambling<br />
Awareness Week (RGAW) will be<br />
held from 24 to 30 July <strong>2017</strong> with the<br />
theme, “Is your gambling getting out of<br />
hand?”<br />
In May, gambling providers would<br />
have received updated copies of<br />
player information and Gambling Help<br />
materials to display in their venues.<br />
Additional copies are available online,<br />
as well as six LCD displays designed to<br />
help you promote RGAW.<br />
For signage, more information on<br />
our gambling harm minimisation<br />
activities or to review the Queensland<br />
Responsible Gambling Code of<br />
Practice, including a step-bystep<br />
resource manual to assist in<br />
implementing the Code at your hotel,<br />
visit www.business.qld.gov.au/liquorgaming.<br />
SAVE THE DATE<br />
1 July <strong>2017</strong>—online<br />
link opens for excluded<br />
persons report<br />
From 1 July <strong>2017</strong>, an<br />
online link will open to<br />
allow you to report your<br />
exclusions data for the<br />
period 1 January to<br />
30 <strong>June</strong> <strong>2017</strong> (www.<br />
surveymonkey.com/r/<br />
exclusions).<br />
Using the online link is<br />
quick and easy and does<br />
away with the need to fax<br />
or mail forms to the Office<br />
of Regulatory Policy.<br />
For assistance, please<br />
phone 3033 0015 or<br />
email gamingstatistics@<br />
justice.qld.gov.au.<br />
Your exclusions report is<br />
due by 21 July <strong>2017</strong>.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 27
INSIGHTS<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 28<br />
RARE NUGGET<br />
COAL IS GOLD TO THE PEOPLE OF<br />
MORANBAH. OVER THE YEARS<br />
GLOBAL FLUCTUATIONS IN THE<br />
DEMAND FOR THE ENERGY-RICH<br />
ROCK HAVE SEEN FORTUNES<br />
RISE AND FALL. THE BLACK<br />
NUGGET HOTEL HAS ALWAYS BEEN<br />
DETERMINED TO SUPPORT THE<br />
COMMUNITY THROUGH THE<br />
HIGHS AND LOWS.<br />
While there are a range of Moranbah Motels to choose<br />
from, the Black Nugget Hotel Motel is the only true hotel<br />
in the Isaac Region town, 150km south-west of Mackay.<br />
Manager Brendan Fenlon says “The Nugget” offers all<br />
the features you’d expect from a leading motel, but with<br />
the personal service only offered at a family owned and<br />
operated hotel.<br />
“It was one of the first buildings ever built in the town,<br />
and it’s always been a vital part of the Moranbah<br />
community,” Brendan says. “As a family-owned<br />
and operated business, we’re extremely proud<br />
to be involved with many community groups and<br />
organisations. We immerse ourselves in our community<br />
and build solid two-way relationships.”<br />
The core of this involvement has seen the Nugget offer<br />
sponsorships, fundraising opportunities and discounted<br />
events catering to the town’s footy clubs over the years<br />
– the Moranbah Miners Rugby League Club, Moranbah<br />
Bulls Rugby Union Club and the Moranbah Bulldogs<br />
AFL Club.<br />
“Over this time, we estimate we have assisted the clubs<br />
with hundreds of thousands of dollars,” Brendan says.<br />
“Times are tough in the town of Moranbah, but we have<br />
continued to support these clubs to ensure that our<br />
long term partnerships continue. We have just had to<br />
get a little more savvy about how we work together.”<br />
And it’s not just local sports clubs that have benefited
INSIGHTS<br />
Wikimedia Commons Moranbah Water Tower<br />
from the Black Nugget Hotel’s commitment to assisting<br />
community endeavours. Moranbah Arts, a not-forprofit<br />
organisation bringing arts and culture to the<br />
community, enjoys free use of the venue for meetings<br />
and rehearsals. The Nugget also sponsors many of<br />
the club’s events including annual multicultural shows,<br />
cabarets and plays. Recently, the hotel was Gold<br />
Sponsor of the annual Mayor’s Ball where around<br />
$10,000 was raised to support the White Ribbon antiviolence<br />
campaign.<br />
The hotel has also hosted hugely successful fundraising<br />
events for the local Sunshine Community Daycare<br />
Centre and the Moranbah Scouts Group and assisted<br />
a score of charities with their collecting activities. These<br />
include Beyond Blue, Queensland Drought Relief,<br />
Central Queensland Rescue Helicopter and the Royal<br />
Brisbane Women’s Hospital.<br />
Brendan says that while the hotel and hospitality<br />
industry is tougher it’s more important than ever for the<br />
hotel to have a community presence.<br />
“Being part of the community helps the Black Nugget<br />
Hotel remain alive and valid. We are placing more of<br />
an effort on sponsorship partnerships, engaging and<br />
sponsoring a variety of clubs for all members of the<br />
family. It also gives our staff opportunities to be involved<br />
in different clubs and to have a place to play and<br />
socialise in Moranbah.”<br />
AT A GLANCE<br />
• The Black Nugget Hotel Motel recently won the<br />
<strong>QHA</strong> 2016 Award for Excellence for Outstanding<br />
Community Service (1-99 Employees).<br />
• In addition to providing top quality hotel amenities<br />
that include a bar, restaurant, gaming, bottle shop<br />
and function rooms, “The Nugget” also offers 32<br />
pristine motel units for every type of traveller.<br />
• The Fenlon Family has operated motels and hotels<br />
for over 40 years in the Central Queensland region<br />
and has owned and operated the Black Nugget<br />
Hotel Motel since 2003.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 29
INSIGHTS<br />
PREMIUM GAMING<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 30<br />
PATRON COMFORT AND ENJOYMENT<br />
IS PLACED AT THE FOREFRONT OF<br />
THE RECENTLY RENOVATED GAMING<br />
LOUNGE AT THE SHAMROCK HOTEL<br />
IN MACKAY. IT TOOK JUST A<br />
GLANCE FOR JUDGES OF THE <strong>QHA</strong><br />
2016 AWARDS FOR EXCELLENCE TO<br />
REALISE THEY’D HIT A WINNER FOR<br />
BEST GAMING VENUE.<br />
The gaming room has ease of access to the Shamrock<br />
Hotel’s bar and restaurant while possessing its own<br />
separate entrance, smoking area and restrooms so<br />
patrons can enjoy the comfort of the gaming lounge<br />
without feeling excluded from the rest of the venue.<br />
The premium gaming lounge provides a safe and<br />
comfortable environment to relax and enjoy the gaming<br />
experience. Staff are well informed and on-hand at all<br />
times to offer friendly and responsible service.<br />
When you enter the gaming room you automatically<br />
feel at home. Gaming attendants control the ambience<br />
of the lounge and ensure that all sound, lighting and<br />
temperature are adjusted to maximise comfort. The<br />
hotel works closely with music and video maestros<br />
Nightlife for playlists to maintain the perfect tempo.<br />
Luxurious custom designed chairs complete the<br />
experience. Customer feedback is always encouraged<br />
and is overwhelmingly positive.<br />
The Shamrock Hotel offers daily promotions and<br />
specials throughout the whole venue, from giveaways<br />
in the bar, to meal specials and promotions in the<br />
restaurant. Within the gaming room a variety of<br />
interactive promotions are offered throughout the week,<br />
including a rewards program where points become<br />
redeemable for cash and drinks.<br />
The hotel treats gaming lounge patrons with<br />
complimentary tea, coffee, bottled water, soft drink and
INSIGHTS<br />
fruit at all times of the day – all delivered with tray service<br />
and a smile. The hotel also runs a courtesy bus for<br />
patrons on Friday and Saturday nights.<br />
The venue has ample seating both indoors and in a<br />
courtyard. There’s also a small niche directly opposite<br />
the gaming lounge where patrons can sit back, relax<br />
and enjoy a complimentary coffee and read the<br />
newspaper.<br />
A bar located centrally in the gaming room is convenient<br />
for all patrons and allows staff to see the whole room at<br />
all times. Staff offer wait service to patrons throughout<br />
the day, ensuring they receive VIP service to go with the<br />
five-star room.<br />
All Shamrock Hotel staff go through informative<br />
inductions and training which covers all aspects of the<br />
venue. They take pride in their appearance and treat all<br />
patrons with the same professional attitude. The staff<br />
are constantly improving their skills by attending regular<br />
meetings and taking on feedback.<br />
All staff members are trained in responsible gaming<br />
service – a message that’s reinforced with signage in the<br />
lounge. Staff and management are approachable at any<br />
time for patrons to discuss any concerns surrounding<br />
gambling. Patrons also have access to self-exclude<br />
themselves and attend counselling. Our gaming<br />
supervisor has built a close relationship with Shannon<br />
Wilson, a gambling help service counsellor with<br />
Relationships Australia, and attend bi-monthly meetings<br />
to keep up to date with her skills and knowledge.<br />
AT A GLANCE<br />
• The Shamrock Hotel won the <strong>QHA</strong> 2016 Award for<br />
Excellence for Best Gaming Venue.<br />
• Just a short drive from Mackay Airport, the<br />
Shamrock Hotel is a multi-purpose destination<br />
venue with extensive bar, dining, gaming, sports bar<br />
and function facilities.<br />
• Running in tandem with the hotel, the Shamrock<br />
Gardens Motel offers modern furnishings and a<br />
private balcony off its well-appointed units.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 31
FOCUS<br />
REACHING OUT ALONG A NEW FRONTIER<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 32<br />
Effective marketing is often about putting your product<br />
before the biggest crowd you can find. As we shoot<br />
deeper into the 21st Century, that crowd is increasingly<br />
found tapping and scrolling mobile apps and forcing<br />
us to rethink things like customer loyalty, redemption<br />
and reach. If your venue is stepping into the brave new<br />
world of mobile marketing, there’s a good place to start.<br />
When it comes to sourcing an app to engage<br />
customers there are a few options hotel venues can<br />
explore, but decently customisable products are elusive.<br />
Now a Brisbane-based company is offering venues<br />
something they can call their own.<br />
First2Click began its foray into an app service for<br />
hospitality venues with a one-size-fits-all solution.<br />
But, as First2Click’s marketing whizz Zanda Strofield<br />
explains, it wasn’t long before they wanted something<br />
more.<br />
“Venues would load offers, incentives or deals into the<br />
app that would then enter a public marketplace. We<br />
had around 200 venues that were using this service but<br />
found out pretty quickly that they wanted to control who<br />
had their app. They wanted to brand the app as theirs<br />
and to own the data for future use. So it was essentially<br />
a process of pretty exhaustive market research that got<br />
us to an app venues own, manage and market how<br />
they wish.”<br />
The strategy around the app is essentially to place a<br />
direct line of contact with people that are either regulars<br />
or potential customers. The best way to achieve that,<br />
First2Click found, was to allow venues to brand,<br />
update and edit the app’s functions through a content<br />
management system (CMS) - thus alleviating the hassle<br />
of having to tap a tech developer on the shoulder<br />
every time you want to make changes. The CMS also<br />
allows some control of the ”interest segmenting” of<br />
your customer-base, so you can target different offers<br />
or deals only at those who you think would be most<br />
interested. The back-end of the app also offers useful<br />
data and revenue reporting to give an overview of the<br />
app’s success.<br />
“One challenge we work on daily is usability,” Zanda says.<br />
“The ideal product for venues should involve no ongoing<br />
input from us and take no time out of your day to set up.”<br />
With the world on mobile, he believes venues need at<br />
least some kind of mobile channel as part of their suite<br />
of marketing tools.<br />
“We not only talk on mobile, we now bank, shop,<br />
date, research and navigate as well. The mobile is<br />
the TV and radio of this generation and venues are<br />
starting to see that. We promote the idea that an app<br />
is not just a mobile application: it’s a complete mobile<br />
marketing solution. If it’s executed correctly, a venue<br />
will see a significant increase in revenue and customer<br />
engagement.”<br />
When First2Click launched its hospitality venue app<br />
earlier this year they approached companies identified<br />
as “leaders” particularly in marketing, who jumped on<br />
board instantly.<br />
“I think we have all been surprised at the uptake. We<br />
are seeing returns of $10 per user in revenue per week.”<br />
Zanda attributes the app’s popularity simply to the<br />
bottom line. “Traditionally the cost to build and the<br />
expertise required to execute have been prohibitive.<br />
We believe we’ve solved both those problems.”<br />
If you want to find out more about First2Click’s<br />
cost effective and customisable venue app visit<br />
www.yourapp.first2click.com.au or contact Zanda<br />
Strofield at zstrofield@unidapsolutions.com.
FOCUS<br />
SINGING A FEW BARS<br />
It’s a live pub rock gig with a twist. And although the<br />
Bundaberg Pub Rock Choir is yet to officially perform<br />
live, it’s attracting a lot of attention and audience<br />
participation each time it meets up at a local pub to belt<br />
out some hits.<br />
Every second Sunday afternoon a gathering of<br />
Bundaberg locals can be heard offering robust<br />
renditions of rock anthems such as Summer of 69 and<br />
Livin’ on a Prayer at either the Tattersalls Hotel or Globe<br />
Hotel.<br />
The Bundaberg Pub Rock Choir grew out of a Creative<br />
Regions project where audience members who loved<br />
hearing contemporary music wanted a chance to sing<br />
in a group at a place that was accessible. Creative<br />
producer Dianne Wills says the choir hit the ground<br />
running in January with 40 members and has averaged<br />
35 each fortnight, encompassing young and old from<br />
various walks of life.<br />
“Our diversity is a happy accident,” she says. “We are<br />
more focused on how accessible a venue is and that in<br />
turn has driven an interesting diversity in membership.<br />
Our choir members like that they can grab a coldie, their<br />
music and have a chat before we get started. It’s part of<br />
the charm of the whole thing.”<br />
The choir will perform its first gig as “a roving<br />
performance group” at the Childers Festival in July.<br />
Both the Tattersalls Hotel and the Globe Hotel have<br />
welcomed the choir’s presence and extra custom at<br />
what is normally a quiet period. The pubs’ regulars also<br />
seem to be enjoying the novelty of having a live choir<br />
turning up on their doorstep.<br />
“There are two camps right now,” Dianne explains. “The<br />
odd spectator stroll-in who comes for a sticky-beak,<br />
as well as the bar crowd who like to place requests.<br />
Both are welcome and encouraged to join us but we<br />
hit a wall of ‘Nah, I can’t sing’. We’ve found that people<br />
are starting to bring their drinks into our area just to<br />
listen and enjoy. They don’t mind we’re learning and<br />
having a laugh, they just like the live music and positive<br />
atmosphere.”<br />
“We are literally doing a pub crawl by singing a song out<br />
the front of one hotel, popping in for a beverage then<br />
moving onto the next location.”<br />
But the key to more gigs is sponsorship.<br />
“The benefit of aligning ourselves with a corporate<br />
sponsor would enable our group to bring in guest<br />
conductors, perform alongside professionals and<br />
get more professional development for our choir<br />
conductors,” she says.<br />
“We move venues every three months to share the choir<br />
love and are on the lookout for our next venue starting<br />
in July. If you wouldn’t mind 30 to 40 folks turning up<br />
on your door every second Sunday arvo for a sing, then<br />
please get in touch!<br />
BUNDABERG PUB ROCK CHOIR<br />
SEEKS SPONSORSHIP<br />
If your business is interested in sponsoring the<br />
Bundaberg Pub Rock Choir contact Dianne Wills at<br />
Creative Regions at di@creativeregions.com.au or<br />
on 0416 335 470.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 33
SUPERANNUATION<br />
with Brendan O’Farrell<br />
CHANGES TO THE TRANSITION TO<br />
RETIREMENT STRATEGY<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 34<br />
Over the last year, I have spoken to many<br />
Queensland publicans about the upcoming reforms<br />
to superannuation. As I’ve touched on in previous<br />
columns, these reforms are possibly the biggest I’ve<br />
seen since the inception of the system. Many will<br />
be in place from 1 July <strong>2017</strong>. Contribution caps are<br />
reducing, a $1.6 million pension balance cap is being<br />
introduced, and the taxation of Transition to Retirement<br />
(TTR) pensions is changing.<br />
If you have already started, or are considering starting,<br />
a TTR pension, the superannuation reforms will affect<br />
you. From 1 July <strong>2017</strong>, the earnings on the assets<br />
in your TTR account will be taxed at 15 per cent.<br />
Currently, those earnings are not subject to tax. In<br />
many circumstances a TTR pension could still be an<br />
effective strategy for those nearing retirement age.<br />
However, it is important to be aware, this extra tax<br />
could impact the overall effectiveness of your TTR<br />
strategy.<br />
If you have started a TTR account, there are two<br />
important points to be considered.<br />
Firstly, if you haven’t yet met a condition of release<br />
(such as fully retiring or turning 65), you should<br />
consider if the TTR account is worth continuing after<br />
1 July. If you began a TTR pension to access extra<br />
income due to reduced working hours, or to help<br />
pay down debt, using a TTR pension could still be<br />
effective. However, if you are under 60 years of age<br />
and began a TTR pension purely for the tax-free<br />
returns, you may need to reconsider your situation.<br />
Secondly, if you have opened a TTR account and have<br />
since met a condition of release, it might be beneficial<br />
to convert your TTR account to a normal pension. By<br />
doing so, you will avoid paying 15 per cent tax on the<br />
underlying assets in the account.<br />
SALARY-SACRIFICE STRATEGY<br />
If you have been using a TTR and salary-sacrifice<br />
strategy, the superannuation reforms might also affect<br />
the financial benefit of this. The strategy involves salary<br />
sacrificing up to $35,000 to super. You are then able to<br />
draw a tax-free (for those over 60) or tax-advantaged<br />
(for those under 60) income from your TTR account to<br />
replace the salary-sacrificed income. The tax savings<br />
remain in your super account, boosting your retirement<br />
savings.<br />
However, the before-tax contribution caps are being<br />
reduced to $25,000 on 1 July <strong>2017</strong>. This means you<br />
will not be able to salary sacrifice as much as you’re<br />
able to now. Some of the tax benefits available in this<br />
strategy may, therefore, be lost to you. If you are over<br />
60, the TTR and salary sacrifice strategy may still be<br />
of benefit. If you are under 60 and have started a TTR<br />
pension purely for the tax-free returns, you may need<br />
to reconsider your situation.<br />
SEEK ADVICE<br />
It is important to know what’s best for you. If you<br />
are concerned about the benefits of continuing your<br />
TTR pension, get in touch with the financial advisers<br />
at Intrust360° on 1300 001 360. They will be able to<br />
ensure your strategy suits your financial needs by 1<br />
July.<br />
The information contained in this document is of a general nature only,<br />
and does not take into account your individual situation, objectives<br />
and needs. You should consider the appropriateness of the general<br />
information having regard to your own situation before making any<br />
investment decision. A Product Disclosure Statement is available at<br />
www.intrust.com.au or call us on 132 467 for a copy.<br />
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier:<br />
65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE<br />
Licence No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/<br />
USI: HPP0100AU | RSE Registration No: R1004397<br />
Financial planning is provided by IS Financial Planning Pty Ltd ABN<br />
64 143 707 439 trading as Intrust360° is a wholly owned subsidiary<br />
of IS Industry Fund Pty Ltd ABN45 010 814 623. Intrust 360° is a<br />
corporate authorised representative of Adviser Network Pty Ltd | ABN<br />
25056310 699 | AFSL 232729 | Corporate Authorised Representative<br />
Number 379207.
FEATURE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 27 35<br />
RM00230AB
FINANCE<br />
with Jeremy Wicht<br />
TACKLING THE CHALLENGE OF CHANGE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 36<br />
With the close of another financial year, it’s an<br />
opportunity to begin anew for the 2018 financial year,<br />
putting the tumultuous events of the year behind us.<br />
While no-one possesses a working crystal ball, I can<br />
safely predict that the coming year will see further<br />
uncertainty. Exactly what that change will be is an<br />
excellent topic to share over a beer.<br />
The nature of our industry means that we are far from<br />
immune from change. Some of the changes over<br />
the last year alone, whether they were a help or a<br />
hindrance, include:<br />
WHILE NO-ONE POSSESSES A WORKING CRYSTAL<br />
BALL, I CAN SAFELY PREDICT THAT THE COMING<br />
YEAR WILL SEE FURTHER UNCERTAINTY<br />
• Regulatory changes to trading hours, backpacker<br />
tax, 457 visas, penalty rates, to name but a few<br />
• Additional costs imposed on late night venues with<br />
ID scanning.<br />
• Regional venues exposure to drought, floods and<br />
mining pull-back.<br />
• Continued pressure on gaming and its role in<br />
society.<br />
• Continued scrutiny of alcohol and its role in society.<br />
• Continued technological disruption to the<br />
accommodation sector, gaming and entertainment<br />
offerings.<br />
And this doesn’t even address changes to taxation and<br />
superannuation laws which change almost daily.<br />
All this uncertainty makes planning difficult. But plan<br />
you must!<br />
Ask yourself: What worked well in the last year? What<br />
didn’t work well? Why?<br />
What worked well? And by “well” we mean what met or<br />
exceeded our expectations. Not just a gut feel, but the<br />
quantifiable goals that we set in a clear budget. After all<br />
if it can’t be measured, it can’t be managed - especially<br />
where performance and remuneration expectations<br />
diverge.<br />
What didn’t work well? And by “didn’t work well” we<br />
mean didn’t achieve the goals that we set for it. Did<br />
the additional gaming machines fulfil their expected<br />
net machine income? Did the renovations on the bistro<br />
achieve an increase in earnings sufficient to cover the<br />
cost of funds used to pay for them?<br />
If you haven’t set those goals, you need to speak with<br />
us.<br />
The “why” on the other hand will dictate the affirmations<br />
or corrections required for the year ahead.<br />
The budgets you set for your venues for next year and<br />
beyond are only part of the story. These assets power<br />
your personal budgets which directly and materially<br />
affect your family’s welfare.<br />
It’s at the nexus of maximising the return on your venue<br />
and maximising the after-tax return to you and your<br />
family where Hanrick Curran add value.<br />
This is where your family’s personal planning meet your<br />
tax planning so that your family’s goals, both short and<br />
long term, are met.<br />
We work with specialist hospitality lawyers, financiers,<br />
financial planners and you to chart a course through<br />
stormy seas not just for the coming year but into the<br />
next generation as well.<br />
Change is a constant. We can help you meet that<br />
challenge.<br />
Please contact me or another of my colleagues in<br />
our specialist hospitality team at Hanrick Curran<br />
Accountants on (07) 3218 3900 to be on the front foot<br />
with your 2018 planning.<br />
IT’S AT THE NEXUS OF MAXIMISING THE RETURN<br />
ON YOUR VENUE AND MAXIMISING THE AFTER-<br />
TAX RETURN TO YOU AND YOUR FAMILY WHERE<br />
HANRICK CURRAN ADD VALUE
Curt Schatz<br />
LEGAL MATTERS<br />
CHANGES TO THE<br />
457 VISA PROGRAM<br />
Many of you employ staff who come from overseas.<br />
I thought that the recent announcements on the<br />
proposed Visa changes may be of interest to you.<br />
A key point of this year’s federal budget was the<br />
government’s changes to Australia’s skilled sponsored<br />
visa program, and effective from 19 April <strong>2017</strong>, 457<br />
visas will be phased out.<br />
What is a 457 Visa?<br />
The 457 visa system was the key short-term working<br />
visa program in Australia, and allowed Australian<br />
employers to sponsor skilled overseas workers to<br />
work on a temporary basis in Australia. Under the old<br />
system, visa holders were able to be employed for a<br />
period of four years, and were required to meet English<br />
language, health and character standards before being<br />
granted a visa.<br />
What is the new system?<br />
While there will be no impact to 457 visas which<br />
have already been approved, the 457 visa system<br />
will be replaced with a new Temporary Skill Shortage<br />
(TSS) visa scheme. The new scheme is split into<br />
two streams, with the list of occupations for which<br />
skills shortages exist revised by the Department of<br />
Immigration and Border Protection (DIBP) to allow for<br />
two-year (short term) and four-year (medium term)<br />
visas, depending on the occupation. These lists are<br />
known as the Short Term Skilled Occupation List<br />
(STSOL) and Medium and Long Term Strategic Skills<br />
List (MLTSSL), and can be found on the DIBP website.<br />
Changes to the Occupation Lists<br />
Under the new system, 216 occupations have been<br />
removed entirely from the previous occupation lists,<br />
and applications relating to these occupations will<br />
be cancelled, with the application fees refunded to<br />
applicants. Applications removed from the lists include<br />
Licensed Club Managers, Training and Development<br />
Professionals, Bed and Breakfast Operators and Flight<br />
Attendants. A minimum of two years’ work experience<br />
in the skill will now be required for applications, and<br />
a number of occupations must also meet additional<br />
“caveat” requirements, which exclude applications for<br />
certain positions within these occupations based on<br />
the nature of the work or the employer business.<br />
KEY OCCUPATIONS IN THE INDUSTRY SUBJECT<br />
TO CAVEAT REQUIREMENTS INCLUDE HOTEL AND<br />
RESTAURANT MANAGERS, CHEFS AND COOKS<br />
What do the changes mean for Australian<br />
workers?<br />
The DIBP has made these changes with the goal<br />
of better aligning the permanent and temporary<br />
programmes, and by sharpening the focus of<br />
Australia’s migration programmes. It aims to ensure<br />
it better meets Australia’s skills needs, increases the<br />
contribution of skilled migrants and addresses public<br />
concerns about the shortage of jobs for Australian<br />
workers. The changes to the list of occupations, and<br />
introduction of caveat requirements, will have the<br />
effect of broadly reducing the jobs available to visa<br />
applicants, particularly those of an entry level or lowerskilled<br />
nature, and increasing the opportunities in these<br />
fields to Australian workers.<br />
What do the changes mean for my business?<br />
As the hospitality industry makes up a significant<br />
share of the sponsorships for skilled workers, while<br />
potentially reducing sponsorships and the associated<br />
fees for employers, the restrictions in the new visa<br />
program will present challenges in recruitment of<br />
staff, and encourage employers to provide entry level<br />
opportunities to Australian workers. Key occupations<br />
in the industry subject to caveat requirements include<br />
hotel and restaurant managers, chefs and cooks,<br />
and with many of these exclusions relating to limited<br />
service restaurants, owners of these businesses will<br />
need to source a number of these positions from the<br />
local labour market.<br />
Mullins Lawyers have two partners skilled in Migration<br />
law, being John Siong and Tony Hogarth. If you have<br />
any queries in relation to this topic, please do not<br />
hesitate to call me on my direct line, 07 3224 0230,<br />
and I will direct you to the appropriate person.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 37
ACCOMMODATION<br />
W Brisbane Exterior, North Quay - Rendoring<br />
W BRISBANE APPOINTS HALDON PHILP AS GM<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 38<br />
Marriott International subsidiary W Hotels’ highly<br />
anticipated newcomer to Queensland’s south-east<br />
corner, W Brisbane, will open early next year with<br />
Haldon Philp recently appointed as general manager.<br />
Haldon will be responsible for recruiting a team of over<br />
230 associates and managing all W Brisbane’s prelaunch<br />
activity before eventually overseeing the hotel’s<br />
day-to-day operations and being accountable for its<br />
commercial and operating strategy and performance.<br />
“I am delighted and honoured to lead the opening<br />
team for W Brisbane and facilitate the re-entry of the<br />
W Hotels brand into Australia,” he said.<br />
W Hotels has been a long-standing leader in the luxury<br />
market and I have no doubt that W Brisbane is going<br />
to re-energise Australia’s luxury hospitality scene.”<br />
Haldon has over 22 years in the premium hotels<br />
industry, working predominantly with Starwood Hotels<br />
& Resorts, which merged with Marriott International in<br />
2016.<br />
W Brisbane will bring “bold design and playful<br />
luxury” to the western end of the central business<br />
district and incorporate a whatever/whenever service<br />
philosophy that delivers guests whatever they want,<br />
whenever they want it. The hotel features 312 stylish<br />
guestrooms with custom furnishings and interiors<br />
inspired by its Queensland locale, 1100 square metres<br />
of contemporary event space, as well as a 24-hour<br />
WIRED business centre, AWAY Spa, FIT gym, WET<br />
Deck with swimming pool, and W Hotels The Store.<br />
The hotel will also house three unique restaurants and<br />
bars, including a signature restaurant, Pool Bar and<br />
the Living Room Bar.
ACCOMMODATION<br />
INDIGENOUS TOURISM<br />
OFFERINGS SHOWCASED<br />
UNDER ONE BANNER<br />
A CALL FOR MORE YOUNG<br />
LEADERS IN TOURISM<br />
An authentic “Welcome to Country” on the Great<br />
Barrier Reef, traditional painting, hunting, smoking<br />
ceremonies and bush tucker rainforest walks are just<br />
some of the experiences of Indigenous culture being<br />
promoted to entice more visitors to North Queensland.<br />
Tourism Tropical North Queensland (TTNQ) recently<br />
showcased these and many other Indigenous tourism<br />
offerings from around Cairns and the Great Barrier<br />
Reef under the banner “Timeless Experiences: Sharing<br />
our Reef & Rainforest stories” at the Australian Tourism<br />
Exchange (ATE) <strong>2017</strong> in Sydney.TTNQ Chief Executive<br />
Officer Alex de Waal said 20 companies, representing<br />
34 of the region’s Indigenous products were part of the<br />
Timeless Experiences cooperative network.<br />
“Many Indigenous-owned businesses are small<br />
family operations which makes it difficult to market<br />
internationally, but Timeless Experiences will help<br />
amplify their efforts,” he said. “These authentic<br />
experiences will not only connect people to nature,<br />
they will deepen their connection to the Reef and<br />
Rainforest through the timeless wisdom of the world’s<br />
oldest living culture.”<br />
He said operators participating in the campaign will<br />
use the Timeless Experiences logo on their collateral<br />
and marketing activities around Australia and overseas.<br />
“This will create demand for more unique Indigenous<br />
experiences and encourage more Indigenous-owned<br />
small businesses to develop in our region,” Alex said.<br />
An Indigenous tourism working group spent two<br />
years developing Timeless Experiences and together<br />
this group committed the equivalent of $500,000 to<br />
activate the brand.<br />
A Mossman Gorge guide shows visitors traditional dyes as<br />
part of a Kuku Yalanji experience with Down Under Tours.<br />
As part of its commitment to foster growth in statewide<br />
tourism, the Queensland Government has<br />
announced round two of its Young Tourism Leader<br />
program.<br />
Touted as a way of inspiring the next generation<br />
of Queenslanders to consider a career in tourism,<br />
the program asks employers, business leaders and<br />
community leaders to nominate inspirational young<br />
people to become champions of Queensland’s tourism<br />
industry.<br />
Minister for Tourism Kate Jones said that with around<br />
20,000 new jobs expected to be created in the tourism<br />
industry over the next three years, she wanted young<br />
people to know that tourism can offer more than a job,<br />
but a sustainable career with amazing opportunities.<br />
“With Queensland’s tourism industry going from<br />
strength-to-strength, now is the perfect time to<br />
encourage young people to forge a career path in<br />
tourism,” she said.<br />
“We need people with a range of skills, from<br />
communications specialists, graphic designers,<br />
business managers, tour guides, pilots, flight<br />
attendants, finance specialists and many more. This<br />
is the kind of career that can be a ticket to travel the<br />
world.”<br />
Ten young “tourism leaders” drawn from nominations<br />
in the first round of the program last year hail from<br />
locations as far-flung as Cairns, Townsville, Hervey<br />
Bay and the Gold Coast. In that time they’ve visited<br />
secondary schools in their respective regions to share<br />
their personal and professional journeys of working in<br />
the tourism industry.<br />
Kate said the program was a key priority in the<br />
Queensland Government’s Advancing Tourism 2016-<br />
20, which aims to maximise the benefits from tourism<br />
and “make Queensland the world’s leading tourism<br />
destination”.<br />
Nominations for round two of the Young Tourism<br />
Leaders program close on 11 July and can be made at<br />
www.youngtourismleaders.qld.gov.au/nominations.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 39
ACCOMMODATION UPDATE with Judy Hill<br />
WASTE MANAGEMENT -<br />
MARKETING STYLE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 40<br />
These days it’s inevitable that hotels will spend a lot<br />
of time looking for ways to reduce wastage in their<br />
businesses both from an environmental and financial<br />
standpoint. There will be many measures, strategies,<br />
initiatives and even key performance indicators in place<br />
with both hotel teams and guests to help achieve this.<br />
In areas such as housekeeping, amenities, food and<br />
beverage and utilities, conservation efforts can be<br />
easily seen. Even time wastage and “human” resource<br />
factors can be measured to ensure maximum impact<br />
with minimum effort.<br />
Waste levels can be more difficult to determine in<br />
areas like marketing. While collateral and tangible<br />
components are certainly manageable, others can<br />
prove harder to gauge effectively. It might come down<br />
to the potential of a guest lost rather than a more<br />
visible effect, but one which still damages the bottom<br />
line. What could that guest have been worth to the<br />
business over their entire stay lifecycle?<br />
It’s an old but true business adage that to retain a<br />
customer is far cheaper than acquiring a new one. If<br />
this is applied to every touch point in the customer<br />
journey with the hotel, there are many places in which<br />
to “recycle” a potential or actual guest. To identify<br />
where there might be wasted opportunity and reduce<br />
guest churn, there are a few logical areas to start.<br />
The first is follow-up. This may seem obvious, but<br />
are guests and potential guests being followed-up<br />
after each interaction with the hotel? Search engine<br />
optimisation and social media can be used to remarket<br />
to potential guests who have visited the<br />
website or booking engine but did not result in a<br />
booking. This could account for up to 95% of website<br />
traffic and 60% of booking engine visitors. With an<br />
average hotel experiencing repeat guest rates under<br />
25%, it becomes even more important to follow-up<br />
each visit with an email (the more personal the better)<br />
and to “check-in” with the guest between visits.<br />
Follow-up in these areas is particularly important in<br />
creating the direct-booking guest.<br />
The second is data collection and ongoing leverage of<br />
this information. It’s vitally important to collect as much<br />
information as possible at each contact point with<br />
visitors to the hotel, restaurant, bar, event, website<br />
and booking engine. Ensure that sign-up forms and<br />
social media links are obvious and easy to access for<br />
Mon Komo Hotel in Redcliffe is a shining<br />
light winnning the Best Marketed Hotel 1-99<br />
Employees at the 2016 <strong>QHA</strong> Awards for<br />
Excellence.<br />
all visitors on and off-line. Ensure front-desk teams<br />
are aware of the importance of gaining information at<br />
check-in, notably from guests who have not booked<br />
direct.<br />
Be aware of the wealth of data that exists in the<br />
various hotel systems and use all of it, both actively<br />
and passively collected, to form guest insights and, in<br />
turn, make informed digital decisions around search<br />
engine optimisation and social media.<br />
Thirdly, don’t fall into the trap of conveying onesize-fits-all<br />
messages to the whole audience at the<br />
expense of simple segmentation and personalisation.<br />
This counts as much for social media posts and<br />
online advertising as it does for more traditional<br />
email marketing. If visitors are exposed to the hotel<br />
on multiple platforms and in competition with many<br />
other messages, the content for each one needs to<br />
be unique, engaging and relevant to the recipient<br />
and channel. Segmentation of the audience and<br />
understanding the patterns of each segment is key.<br />
Lastly, collaboration. Are partners being used<br />
effectively? Collaborate with the hotel guest to harness<br />
their social media groups and audiences either<br />
organically or through alignment with influencers.<br />
Collaborate with other businesses, either destination or<br />
product, who are a good match with the hotel’s guest<br />
base.<br />
Ideally, minimising lost opportunity in some of these<br />
areas can result in reduced guest turnover and<br />
maximised conversion rates. Your hotel has worked<br />
hard to gain the attention of a potential guest, make<br />
sure these efforts are not wasted.
STAFFING MADE EASY?<br />
TRUE...A WAY DOES EXIST.<br />
AND WE ARE HERE TO HELP.<br />
Designed with busy hoteliers in mind, the <strong>QHA</strong> HR Manual helps you<br />
organise every challenge of managing a team of staff.<br />
The manual includes comprehensive human resources policies and<br />
helpful templates for everything from job descriptions, appointment<br />
letters, discipline and termination letters, payroll statements,<br />
timesheets, employer and employee forms<br />
and much, much more.<br />
The recently revised edition<br />
is available through the online<br />
<strong>QHA</strong> Shop at www.qha.org.au.<br />
$365 for members.<br />
$765 for non-members.
COMPASS<br />
Pub Moolooaba Pub by night<br />
MOORING IN MOOLOOLABA<br />
ALTHOUGH WEBSITES AND GUIDEBOOKS VARIOUSLY DESCRIBE MOOLOOLABA AS “A<br />
TOURIST RESORT DESTINATION”, THIS SUNSHINE COAST TOWNSHIP IS A LITTLE MORE<br />
GROUNDED THAN SUCH A DESCRIPTION WOULD SUGGEST.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 42<br />
Mooloolaba hums with genuine daily bustle and a lively<br />
community spirit like any other regional Queensland<br />
settlement, even though it’s technically a suburb<br />
of neighbouring Maroochydore. Given its laidback<br />
everydayness, it’s easy to forget paradise seekers<br />
the world over like to flock to Mooloolaba’s golden<br />
beaches, pristine surf, scuba diving adventures and<br />
picturesque headland with popular fishing spots.<br />
Originally called Mooloolah, a name derived from local<br />
indigenous words either for snapper (mulu) or redbellied<br />
black snake (mulla), the early settlement at the<br />
river heads of the same name was first a timber port<br />
in the 1860s then a fishing village and fruit-growing<br />
area. Its name was changed to Mooloolaba in 1919<br />
for marketing purposes when Thomas O’Connor<br />
subdivided land for sale there and didn’t want it<br />
confused with Mooloolah Valley township a little further<br />
inland on the North Coast Railway.<br />
As road and rail developed to replace water transport,<br />
the locale’s population steadily increased in the<br />
decades that followed. People enamoured with<br />
Mooloolaba’s coastal charm soon developed it into<br />
both a premier residential and holiday location with<br />
dwellings and businesses along the narrow spit by the<br />
lower banks of the Mooloolah river.<br />
Today the town has a population of around 7,500.<br />
The port near Mooloolah Heads now serves as a<br />
busy marina and yacht club that are popular among<br />
boaties as the heads are sheltered in the lee of<br />
Point Cartwright. Mooloolaba attractions include<br />
opportunities to scuba dive through the well-preserved<br />
wreck of the ex-HMAS Brisbane and seasonal swims<br />
with migrating Humpback Whales. For land based<br />
interactive experiences with marine life, Underwater<br />
World is Queensland’s largest tropical oceanarium.<br />
The town also has a collection of relaxed, no-fuss<br />
pubs. Three of which are members of the <strong>QHA</strong>.<br />
PUB MOOLOOLABA<br />
Pub Mooloolaba is located only a few minutes’<br />
walk from the famous Mooloolaba Beach. Having<br />
undergone an extensive refurbishment, the Pub has<br />
loads to offer. With a fresh new dining room and large<br />
comfortable outdoor dining space offering booth style
COMPASS<br />
The Wharf Tavern<br />
Central Hotel<br />
Pub Mooloolah<br />
Irish O’Malley’s<br />
The Wharf Tavern<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 43
COMPASS<br />
Day Trippers gathered on the Foreshore , Mooloolaba circa 1930<br />
seating. Function facilities can be geared to suit any<br />
size and budget.<br />
Among the numerous TV monitors in the Pub’s sports<br />
bar is a 105 inch LED monitor – apparently the biggest<br />
in Mooloolaba.<br />
THE WHARF TAVERN<br />
The Wharf Tavern sits mere metres above the stunning<br />
Mooloolah River. Its unbeatable location makes it one<br />
of the most appealing venues on the Sunshine Coast.<br />
Each section of the tavern displays its own personal<br />
style and caters not only to a selected audience but to<br />
entire crowds.<br />
Very few venues can boast the variety of entertainment<br />
offered at the Wharf Tavern’s seven lounges, bars and<br />
The Helm nightclub all under one roof.<br />
IRISH O’MALLEY’S<br />
This unashamedly Irish-themed pub is located<br />
right in the heart of the entertainment precinct of<br />
Mooloolaba. Patrons are invited to unwind with a<br />
Guinness at the bar or delight in a genuine Irish dining<br />
experience accompanied by entertainment and good<br />
old fashioned craic. Function space is suitable for small<br />
functions of most occasions. Their Sunday Karaoke<br />
open till 3am is legendary. Sláinte!<br />
DID YOU KNOW?<br />
• For 25 years the annual Mooloolaba Triathlon has<br />
attracted athletes and visitors from all over the globe.<br />
In this year’s event in March over 5,000 competitors<br />
and 11,000 visitors contributed an estimated $6.2<br />
million to the local economy.<br />
• Decommissioned in 2001, the ex-HMAS Brisbane<br />
was scuttled 6.7km off Point Cartwright in July<br />
2005 and now forms a conservation park and easily<br />
accessible scuba diving attraction as its funnels lie<br />
only 4m below the surface.<br />
• From 1870 to 1884, Mooloolah Heads was the<br />
gateway to the Maroochy District. Protected by<br />
Point Cartwright, it was favoured as a port over the<br />
Maroochy River, where the ocean swell and sand<br />
bars often made access hazardous.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 44
ND00349AA<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 45
EMPLOYMENT RELATIONS with Joanna Minchinton<br />
THE FAIR WORK OMBUDSMAN –<br />
IN PURSUIT OF NON-COMPLIANT EMPLOYERS AND<br />
MAKING NO APOLOGIES<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 46<br />
Many readers will have heard of the Fair Work<br />
Ombudsman (FWO). Its role is to promote harmonious,<br />
productive and cooperative workplace relations by<br />
monitoring, investigating and enforcing compliance<br />
with relevant Commonwealth workplace laws.<br />
The <strong>QHA</strong> has noted that, in recent times, the FWO<br />
has ramped up both the number and scope of<br />
investigations into alleged non-compliance with the<br />
Fair Work Act 2009. Further, where non-compliance<br />
has been found, it has made both the findings and the<br />
penalties applied highly visible by reporting them to the<br />
media.<br />
Brands such as 7-Eleven, Muffin Break, Coles<br />
Supermarkets, Rentokil and the National Union of<br />
Workers (General Branch) have been put under the<br />
FWO microscope. Some have received a clean bill of<br />
health, while others have been publicly put to task over<br />
their workplace practices.<br />
But it isn’t just these large organisations being<br />
examined by the FWO.<br />
WHO IS FWO TARGETING?<br />
In addition to investigating individual complaints, the<br />
FWO has run a number of campaigns over recent<br />
years across industry sectors as well as specific<br />
geographical areas of Australia.<br />
A few of the campaigns run in recent times include the<br />
National Hospitality Campaign conducted from 2012-<br />
2015, the Central Queensland regional campaign<br />
conducted in 2016, and Taskforce Cadena (run jointly<br />
with the Department of Immigration and Border<br />
Protection and Australian Border Force) specifically<br />
targeting karaoke bars in Melbourne and Perth in<br />
2016.<br />
A number of smaller campaigns were also run<br />
in 2016 including a campaign run jointly with the<br />
Australian Securities and Investments Commission<br />
(ASIC) targeting 50 businesses in Brisbane CBD,<br />
Fortitude Valley, South Brisbane and West End, and<br />
one specifically targeting restaurants, bars and cafes<br />
located on Glebe Point Road, Sydney. In <strong>2017</strong>, the<br />
FWO has undertaken random audits in the Wide Bay,<br />
Ipswich and Fortitude Valley regions.<br />
The campaigns are initiated based on data collected<br />
on the number and frequency of requests for<br />
assistance received by the FWO from individual<br />
employees over a period of time. When the data<br />
shows a trend towards non-compliance the FWO<br />
will generally start sending out inspectors to conduct<br />
audits to assess compliance levels. This includes data<br />
collected from alerts received via the FWO’s online<br />
“Anonymous Report” function launched in May last<br />
year, through which anyone can anonymously report<br />
alleged contraventions.<br />
WHAT ARE FWO INSPECTORS LOOKING FOR?<br />
As reported by the FWO, the inspectors are<br />
investigating whether businesses are complying with<br />
the requirements of the Act as well as applicable<br />
award provisions, including payment of correct<br />
minimum hourly wage rates, penalty rates, allowances<br />
and loadings, providing appropriate meal and<br />
other breaks, as well as record keeping, reporting<br />
requirements and provision of clear and accurate<br />
payslips to employees.<br />
But it isn’t just company entities that the FWO is<br />
targeting. Inspectors are also turning their attention<br />
to individuals within organisations who have<br />
responsibility for decision-making and who make<br />
and implement decisions in contravention to the Act.<br />
These individuals, who include directors, operational<br />
managers and HR managers have been issued with<br />
separate, individual fines where they’ve been found to<br />
have contravened the Act by their own actions.
Joanna Minchinton<br />
EMPLOYMENT RELATIONS<br />
AS REPORTED BY THE FWO, THE INSPECTORS<br />
ARE INVESTIGATING WHETHER BUSINESSES ARE<br />
COMPLYING WITH THE REQUIREMENTS OF THE ACT<br />
AS WELL AS APPLICABLE AWARD PROVISIONS<br />
NON-COMPLIANCE - THE OUTCOMES<br />
In addition to receiving orders to back-pay underpaid<br />
wages and entitlements to their employees, a number<br />
of employers have been issued with hefty fines. These<br />
include:<br />
• $532,900 in fines to a NSW café and its owneroperator<br />
for implementing an unlawful “cash back”<br />
scheme with two workers on 457 visas as well as<br />
underpayment of wages to three workers.<br />
• $19,500 penalty to the operators of a Queensland<br />
tavern for failure to pay out correct entitlements<br />
upon termination, as well as making unlawful<br />
deductions from wages for a training course.<br />
• $100,000 in fines to a Victorian restaurant for an<br />
underpayment of wages totalling over $30,000 in<br />
less than nine months, including non-payment of<br />
more than 770 hours of overtime, and failing to<br />
keep records and issue pay slips.<br />
IMPLICATIONS FOR EMPLOYERS (AND OTHERS)<br />
Employers must always ensure they comply with their<br />
legal obligations under the Act. This not only means<br />
paying minimum wages and entitlements correctly, but<br />
also maintaining full and accurate records of all wages<br />
and entitlements accrued and paid, as well as issuing<br />
pay slips to employees every pay period.<br />
It also means that decision-makers need to ensure<br />
that they don’t make and implement decisions in<br />
contravention of the Act, as they may be held jointly<br />
and severally liable for these actions and issued with<br />
individual fines under the accessorial provisions in<br />
Section 550 of the Act.<br />
The Fair Work Ombudsman, Natalie James, in an<br />
address in October 2016 admitted that the FWO was<br />
making life more difficult for employers, but that this<br />
would not deter them from continuing the work that<br />
they were established to perform.<br />
WHAT TO DO IF AN FWO INSPECTOR COMES<br />
KNOCKING AT THE DOOR<br />
1. Be cooperative. If FWO inspectors request<br />
information, comply with these requests wherever<br />
reasonably possible. Do not unreasonably obstruct<br />
or refuse access.<br />
2. If found to have been non-compliant with the Act,<br />
in the absence of a valid objection to it, take all<br />
action necessary to rectify the non-compliance<br />
as quickly as possible. In the situation where your<br />
business has been found to have underpaid by<br />
a significant amount, working with the FWO to<br />
set up a repayment plan may be a way to meet<br />
your obligations without causing undue financial<br />
hardship and stress to your business.<br />
3. If you suspect that there may be findings of noncompliance,<br />
disagree with a finding or are unsure<br />
about how to deal with a FWO inspection, contact<br />
the <strong>QHA</strong> for advice on how to respond in the most<br />
effective way to the FWO and/or rectify any issues<br />
that have been raised.<br />
FURTHER INFORMATION<br />
Financial <strong>QHA</strong> members seeking more information,<br />
or wishing to discuss a specific matter related to<br />
how the team can assist, are encouraged to<br />
contact the Employment Relations Department for a<br />
confidential discussion.<br />
Non-members can also obtain advice and assistance<br />
from the team for a nominal consultancy fee.<br />
Contact the <strong>QHA</strong> Employment Relations Department on<br />
telephone 07 3221 6999 or via<br />
email er@qha.org.au.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 47
TRAINING AND SAFETY with Ross Tims<br />
EMPLOYMENT WAGE SUBSIDIES:<br />
WHAT’S IN IT FOR YOU?<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 48<br />
The <strong>QHA</strong> recently won a government tender to train<br />
young job seekers aged between 15 and 24 from<br />
south-east Queensland who may be interested in hotel<br />
work. The program is called Youth PaTH (Prepare-Trial-<br />
Hire) Employment Skills Training. The tender is for a<br />
period of three years and the course (of three weeks’<br />
duration) is currently being delivered every second<br />
month out of the <strong>QHA</strong> Training Centre in Brisbane.<br />
When these students graduate they’ll be looking for a<br />
job in the hotel or hospitality sector.<br />
Government wage subsidies at a state and<br />
commonwealth level are available to encourage<br />
employers to take on young people on a permanent<br />
or part-time basis, including apprenticeships and<br />
traineeships. There are a number of schemes<br />
available and generally up to a $10,000 wage subsidy<br />
is available. Many of these programs relate to job<br />
seekers undertaking some form of entry level training<br />
and following on with a period of employment.<br />
In terms of Youth PaTH, the Commonwealth Youth<br />
Bonus Wage Subsidy is the most applicable scheme.<br />
It’s a financial incentive of up to $10,000 (GST<br />
inclusive) to help you employ eligible job seekers. A<br />
Jobactive or Transition to Work provider, which Youth<br />
PaTH job seekers use for placement services, can<br />
help you access the Youth Bonus Wage Subsidy when<br />
you hire eligible job seekers who are 15 to 24 years of<br />
age. Payments are available over a six-month period<br />
and you can negotiate how often you receive these.<br />
You can receive up to 40 per cent of the total wage<br />
subsidy after four weeks of a job starting.<br />
Your business is eligible for the Youth Bonus Wage<br />
Subsidy if it:<br />
• Has an Australian Business Number<br />
• Has not previously received a Youth Bonus wage<br />
subsidy for the same job seeker<br />
• Is not an Australian, state or territory government<br />
agency.<br />
The job can be full-time or part-time and needs to be:<br />
• For a minimum of 20 hours per week averaged over<br />
the six months<br />
• Ongoing<br />
• Work that complies with employment standards for<br />
the position (for example, is suitable work and pays<br />
as a minimum the national award wage).<br />
Apprenticeships, traineeships and some internships<br />
are eligible for this wage subsidy.<br />
For regional members, the Queensland government<br />
offers up to a $20,000 wage subsidy for similar aged<br />
job seekers called Youth Boost employer support<br />
payment. This program is available until 31 October<br />
<strong>2017</strong>. The employment period is 52 weeks for the full<br />
subsidy and the job can be either permanent or parttime.<br />
Similar conditions to the commonwealth scheme<br />
apply.<br />
In terms of Youth PaTH, the <strong>QHA</strong> isn’t an employment<br />
agency, but if you’re looking for young workers who<br />
have received quality training in hospitality skills<br />
focussing on service – bar, restaurant, gaming,<br />
housekeeping and customer service – please contact<br />
me on 07 3221 6999 or email rtims@qha.org.au. I<br />
might be able to recommend one of our graduates<br />
and a Jobactive provider to help you with any wage<br />
subsidy application.
with Damian Curt SteeleSchatz<br />
INDUSTRY ENGAGEMENT<br />
THE ERA OF DISCONTENT<br />
ONE WORD, DONALD TRUMP. THE ANTI-VOTE, WHERE<br />
PEOPLE ARE INCREASINGLY VOTING AGAINST A<br />
PERSON OR A PARTY, RATHER THAN POSITIVELY<br />
VOTING FOR ONE. IT IS THE “ANYONE EXCEPT THEM”<br />
MENTALITY, THE PROTEST VOTE.<br />
And make no mistake, the “times are a changing” here<br />
in Australia too, with minor political parties on the rise.<br />
One only has to look at the last federal election in 2016<br />
and compare these results to the mid 1950s. In the<br />
lower house the two major political parties held 96% of<br />
first preference votes in 1949 and there were only 4%<br />
independents. In 2016, 23% of first preference votes<br />
were for a party other than either of the two major<br />
parties.<br />
under-utilised strength of our industry considering we<br />
have constituents in every electorate across the state<br />
and the country.<br />
The <strong>QHA</strong> can assist with facilitating introductions<br />
between members and their local political<br />
representatives, and we will be seeking members<br />
across the state to accompany us in our political<br />
engagement meetings program.<br />
MINOR PARTIES ON THE RISE<br />
First Preferences - House Reps<br />
The story continues in the Senate where since the<br />
2016 election over 26% of the seats are now held by<br />
minority political parties. Of the 76 seats, 20 were won<br />
by a party other than either of the two major parties.<br />
1949 ALP + Coalition + 96% 2016 ALP + Coalition + 77%<br />
So what does this all mean for Queensland hoteliers<br />
and all the wider stakeholders in our industry? In a<br />
nutshell it requires our collective eternal vigilance<br />
and highlights the importance of engaging with all<br />
the players in the system irrespective of their political<br />
persuasion. In minority or slim majority government<br />
environments those crossbenchers can potentially<br />
influence, support or block legislative reforms which<br />
can directly affect the interests of our industry.<br />
<strong>QHA</strong> members are encouraged to meet with their<br />
local state and federal politicians irrespective of<br />
what “flavour” they may be. You don’t need to have<br />
an agenda. In the first instance it can be a simple<br />
introduction and a general offer of assistance as<br />
needed. As we know, our hotels do so much for their<br />
local communities, whether it’s hosting an event or<br />
providing a meeting place, highlighting the support<br />
for the local sporting teams, conducting raffles or a<br />
sausage sizzle. Getting to know local politicians is<br />
an important relationship building exercise and is an<br />
THE SENATE - MINOR PARTIES ON THE RISE<br />
ALP Coalition Other<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 49
TOP DROP<br />
BLOODY<br />
SHIRAZ GIN<br />
Four Pillars<br />
X HORISUMI<br />
- WINTER<br />
Archie Rose<br />
CHATEAU BEAUTRAND<br />
COTES D BERGERAC<br />
Semillon Sauvignon<br />
BORDEAUX<br />
SUPERIEUR<br />
Chateau Baratet<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 58<br />
<strong>June</strong> 10 marks World Gin<br />
Day so it is only befitting<br />
we review a couple of<br />
world class Australian<br />
boutique distilleries<br />
celebrating new releases.<br />
The Victorian Four<br />
Pillars distillery came up<br />
with the idea to steep<br />
uncrushed Shiraz grapes<br />
in high-proof gin a few<br />
years back. The spice<br />
and pepper notes of the<br />
Shiraz combine with the<br />
juniper and citrus notes<br />
of the gin resulting in pure<br />
magic that sold out in<br />
record time in 2015 and<br />
again in 2016. <strong>2017</strong> will<br />
be no different.<br />
This is the second<br />
in a series of four<br />
collaboration gins<br />
between Sydney distillery<br />
Archie Rose and tattoo<br />
artist Shodai Horisumi.<br />
Each of the gins pay<br />
homage to the seasons<br />
and the “Winter” gin has<br />
been crafted to reflect<br />
the purity of Japan’s cool<br />
winter air. Grassy and<br />
herbaceous it showcases<br />
locally grown Fuji apples,<br />
Sencha, Genmaicha and<br />
Tasmanian Kombu. In line<br />
with Japanese cuisine,<br />
the gin balances a<br />
complex sweet and salty<br />
taste with perfection.<br />
A particularly careful<br />
vinification has been<br />
made to this wine with<br />
traditional winemaking<br />
methods employed to<br />
produce a fine quality<br />
wine. It has a bright color<br />
and reveals aromas of<br />
candied fruits. The mouth<br />
is subtle with roundness<br />
and a beautiful aromatic<br />
freshness. Ideal as an<br />
aperitif, with foie gras,<br />
fish and some cheeses<br />
such as Roquefort. 60%<br />
Sémillon 30% Sauvignon<br />
10% Muscadelle.<br />
The owner, M. Dafre,<br />
has been producing<br />
organic wines since<br />
the 80s. His vineyard<br />
of 32 ha surrounded<br />
by woods sees vines<br />
grown under very strict<br />
rules held by ECO-CERT<br />
for all organic culture in<br />
France. This wine has<br />
a deep, ruby colour, a<br />
nose of ripe berries and<br />
a nice fruity round palate<br />
with smooth tannins.<br />
This Red Bordeaux is<br />
delicious with red meat,<br />
stews and cheeses. 70%<br />
Merlot, 25% Cabernet<br />
Sauvignon, 5% Cabernet<br />
Franc.
TOP DROP<br />
WHITE<br />
ALE<br />
White Rabbit Brewery<br />
3 QUARTER TIME<br />
SESSION ALE<br />
Newstead Brewing<br />
GLUTEN FREE<br />
PREMIUM LAGER<br />
O’Brien Beer<br />
BIGHEAD NO<br />
CARB LAGER<br />
Burleigh Brewing<br />
Oh my goodness. Talk<br />
about pulling a rabbit out<br />
of a hat. My tastebuds<br />
were in luck. This witbierinspired<br />
White Ale has<br />
taken its cues from the<br />
Belgian brewers of old<br />
and delivered in spades.<br />
Refreshing hints of<br />
coriander, bitter orange<br />
and juniper berry, which<br />
interestingly enough<br />
is more commonly<br />
associated with the<br />
making of gin. There is<br />
even a touch of local<br />
honey used to condition<br />
the ale. Perfect with<br />
freshly shucked oysters.<br />
Tutti frutti malooty. This<br />
beer packs a flavour<br />
punch. I couldn’t believe<br />
I was drinking a midstrength.<br />
Many may claim<br />
to taste like full strength<br />
beer but fail to deliver on<br />
the promise. This one<br />
most certainly did not.<br />
The flavour is described<br />
as being that of citrus,<br />
mainly orange but I<br />
thought I could distinctly<br />
taste a hit of rockmelon.<br />
3.4% alcohol. It’s the third<br />
quarter that wins games<br />
and this brew is a winner.<br />
This is a full-bodied beer<br />
naturally craft-brewed<br />
from the non-glutencontaining<br />
sorghum and<br />
millet, rather than malting<br />
barley or wheat. You<br />
would never know it has<br />
been made with nontraditional<br />
ingredients.<br />
There is a really nice<br />
bitterness to the beer. It<br />
has mild floral aroma and<br />
a clean crisp finish that<br />
lingers in the back of the<br />
mouth. If you are gluten<br />
intolerant, or not, this is a<br />
great beer to try.<br />
It’s been around a while<br />
but this one is a beauty.<br />
It’s amazing they haven’t<br />
got big heads about<br />
it because it is such a<br />
revelation. A full-strength<br />
beer with a full flavoured<br />
taste and absolutely<br />
no carbs. Brewed<br />
traditionally with an<br />
innovative twist it’s won<br />
a silver medal in both the<br />
2009 and 2011 World<br />
Beer Championships.<br />
100% natural with a<br />
good, clean, crisp taste<br />
that will leave you free<br />
from guilt… so have a<br />
couple.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 59
WINE with John Rozentals<br />
JORG AND JAN GARTELMANN...SOURCING FRUIT<br />
FROM A RANGE OF AREAS<br />
Jorg Gartelmann is a naturally curious fellow,<br />
something that, together with low yields in some years<br />
from his own Hunter Valley vineyard, has led him to<br />
look further afield to augment his grape supply.<br />
Initially it was to relatively nearby NSW regions such as<br />
Orange, Mudgee and Rylestone, but a couple of years<br />
ago the search was widened further.<br />
“The 2014 vintage began with promise, with some<br />
excellent fruit harvested, but the very low yields<br />
inspired us to look at various options for blending,”<br />
said Jorg.<br />
“We sourced a number of small parcels of fruit from<br />
outside of the region and experimented with various<br />
blends. A South Australian Clare Valley component<br />
complemented our Hunter Valley fruit beautifully,<br />
adding swaths of complexity and further depth of<br />
flavour to the Pokolbin material.”<br />
And so it was that Jorg and his wife Jan’s flagship red,<br />
the Gartelmann Diedrich Shiraz named in honour of his<br />
grandfather, which has been traditionally made from<br />
old-vine shiraz from the Hunter Valley for the 2014<br />
vintage, includes 44 per cent Clare Valley shiraz.<br />
As Jorg points out, while he is constantly aiming to<br />
create single vineyard wines he certainly isn’t the first<br />
to blend South Australian fruit into Hunter Valley wines.<br />
It’s something that was even done by the late, great,<br />
truly iconic Maurice O’Shea.<br />
Photo credit here<br />
Jorg’s other latest-release red, the Gartelmann 2013<br />
Jonathan Cabernet Sauvignon, is very much a singlevineyard<br />
wine — made from grapes grown on a<br />
particular high-elevation block in the south-eastern<br />
reaches of the Mudgee sub-region of Rylestone.<br />
The fruit was harvested in May at an elevation of 630<br />
metres — much later and higher than any Hunter<br />
Valley grapes — after a normal growing season and a<br />
relatively dry lead-up to vintage.<br />
With the wine being named after Jorg’s grandson,<br />
there is a span of five generations in the naming of the<br />
latest two Gartelmann reds.<br />
TOP SHELF<br />
with John Rozentals<br />
GARTELMANN 2014<br />
DIEDRICH<br />
SHIRAZ<br />
GARTELMANN 2013<br />
JONATHAN<br />
CABERNET<br />
SAUVIGNON<br />
SHAW VINEYARD<br />
ESTATE 2016<br />
SEMILLON<br />
SAUVIGNON<br />
BLANC<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 60<br />
The inclusion of Clare<br />
Valley material hasn’t<br />
detracted one jot from my<br />
love for this traditionally<br />
rich, opulent red that<br />
rightly sits at the top of<br />
the Gartelmann tree.<br />
For me, a Gartelmann<br />
newcomer that has<br />
immediately impressed<br />
with its lean, but fully ripe,<br />
high-altitude flavours.<br />
Ripe semillon provides<br />
full palate flavours,<br />
while sauvignon blanc<br />
adds aromatic punch<br />
to this Canberradistrict<br />
white.
Paul St John-Wood<br />
PUBTALK<br />
PROMOTIONS AND CELEBRATIONS<br />
Babinda State Hotel<br />
Discounted beverages until first try scored, footy<br />
food menus, complimentary bar snack, merchandise<br />
giveaways, and major prize draws – it must be State<br />
of Origin Time! Despite the challenges of a mid-week,<br />
late night event it is great to see so many hoteliers<br />
implementing promotions to lure patrons off their<br />
couches and into the pubs to enjoy the game. I hope<br />
Game One was a success at your venue and I look<br />
forward to seeing the promotions implemented for<br />
games two and three.<br />
The Licensees’ Meetings present an opportunity for<br />
hoteliers to gather and network with their counterparts<br />
and corporate partners from around the region. The<br />
meetings incorporate discussions and presentations<br />
aimed at assisting participants to boost their hotel<br />
trade. Specific meeting details have been sent to<br />
licensees in Ipswich and the surrounding area,<br />
however if you would like any further information or<br />
would like to register your attendance please contact<br />
the <strong>QHA</strong> office on 07 3221 6999 or info@qha.org.au.<br />
HAPPY BIRTHDAY TO BABINDA STATE HOTEL<br />
In May, the Babinda State Hotel celebrated its 100<br />
year anniversary. Built in 1917, it is the only Hotel in<br />
Queensland to be built by the State Government. With<br />
a construction cost of 18,000 pounds the hotel was<br />
part of a state enterprise scheme to boost the QLD<br />
economy. Current publicans Kitty and Harry Anning<br />
have owned the hotel since 1986 and have planned<br />
a street party to celebrate the 100th birthday of their<br />
beloved hotel. Photographs from the celebration will<br />
be published in the July edition of <strong>QHA</strong> Review.<br />
IPSWICH LICENSEES’ MEETING<br />
The Ipswich Licensees’ Meeting will be held at the<br />
Prince Alfred Hotel on Tuesday 20 <strong>June</strong>.<br />
WELCOME TO NEW MEMBERS<br />
The <strong>QHA</strong> would like to welcome new members<br />
Karalee Tavern – Karalee, Boonooroo Tavern<br />
& Golf Course – Boonooroo, The Irish Village<br />
– Emerald, Pig N Whistle – Redbank Plains,<br />
Phuc Deli Viet – West End, The Grove Tavern –<br />
Mackay, the Middlemount Hotel – Middlemount<br />
and The Bun Hotel – Kaimkillenbun. We wish you<br />
every success in the year ahead and look forward to<br />
assisting you in your hotel business endeavours.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 61
SHOWCASE<br />
Images: Rohrig Group<br />
Watermark Hotel GC<br />
Beenleigh Rum Distillery<br />
BARS<br />
SHOWCASE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 54<br />
Fitzy’s Toowoomba<br />
LAYOUT, LIGHTING, FEATURE CONSTRUCTION MATERIALS,<br />
FIXTURES, FURNITURE, EQUIPMENT, GLASSWARE AND<br />
CONNECTIVITY ARE JUST SOME OF THE IMPORTANT<br />
CONSIDERATIONS WHEN DESIGNING OR REFURBISHING BARS.<br />
IN THIS SPECIAL EDITORIAL SHOWCASE WE FEATURE DESIGN<br />
TRENDS AND INFORMATIVE INSIGHTS FROM BUSINESSES WHO<br />
ARE LEADERS IN THEIR FIELD.
LITMUS TEST YOUR NEXT KITCHEN / BAR PROJECT<br />
The relative cost (per m2) of fitting out a kitchen or<br />
bar space will generally be nearly double that of your<br />
dining and lounge areas. When committing significant<br />
funds to a new project or major renovation, it pays<br />
to reality test your new spaces, before they are<br />
manufactured.<br />
As an owner, GM or F&B Manager you may have a<br />
knack for reading and visualising architectural floor<br />
plans and elevations, but this may not be the case for<br />
those that will be operating the space on a day to day<br />
basis. Kitchen and bar areas need to be operationally<br />
efficient so that profits are not compromised by over<br />
resourcing of staff nor the purchase of unnecessary<br />
expensive equipment.<br />
Having the opportunity to walk through a full life size<br />
mock-up of your new food and beverage space will<br />
afford you and all other stakeholders the ability to test<br />
circulation, functionality, travel distances during typical<br />
activity cycles, product display exposure, shelving reach<br />
heights, storage and refrigerated space allocation, and<br />
equipment selection and sizes. Changes made prior to<br />
fabrication will save you money.<br />
As demographics in many areas rapidly change, so<br />
to do the menu expectations of your patrons. Kitchen<br />
and bar areas need to be flexible enough to allow F&B<br />
Managers to adapt when the goal posts move.<br />
If your facility is dated, struggling to maintain Local<br />
Authority Health standards, and not meeting your<br />
expected returns, then it may be time to consult a<br />
professional who can help you optimise your space,<br />
chose equipment which will create savings in energy<br />
consumption, ensure food safety is in check, improve<br />
output, offer flexibility with menu’s and reduce product<br />
wastage and equipment cleaning costs.<br />
The top five concerns of Food & Beverage<br />
Managers include;<br />
1. Not enough prep bench space<br />
2. Limited cold room capacity<br />
3. Too many staff required to operate kitchen / bar<br />
areas<br />
4. Kitchen space is disjointed from function areas<br />
5. Fridges do not cool product evenly, are inefficient<br />
from an energy use perspective, or they are noisy<br />
No matter what the solution, a focus on driving<br />
‘value’ for your spend, should be front and centre.<br />
Benchmarking your venue against best practice<br />
venues in your sector is one method of obtaining<br />
a high level review of the return on your proposed<br />
investment. Researching ratio’s such as FOH to BOH<br />
areas, or Total F&B space to Total Gross Floor Area of<br />
the venue, uncovers vast disparity, depending on the<br />
type of hotel, and their commitment to, and reliance<br />
on, a quality food offer.<br />
The Rohrig Group have been building and renovating<br />
Hotels for over 25 years, and understand your<br />
business. Check them out at www.rohrig.com.au.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 55
Increase production<br />
& Reduce costs<br />
Anets inbuilt filter systems, offer a quick<br />
and easy hands free - oil filtration<br />
solution. Frequent filtering of oil will<br />
extend its life providing customers with a<br />
consistently better tasting, fried product,<br />
every day!<br />
Anets gas filter fryers are based around<br />
the renowned 14GS.CS open pot high<br />
efficiency deep fryers. With their unique<br />
cross fire burner design and copper<br />
flashed heat studs, the frypot really holds<br />
the heat. This allows the fryer to reduce<br />
gas consumption and increase cooking<br />
production to 40kgs of 10mm frozen to<br />
cooked chips per hour.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 56<br />
At Stoddart, we understand that there is<br />
nothing that cannot be improved upon.
Mon Komo Hotel<br />
Finn McCool’s<br />
Eatons Hill Hotel<br />
The Charming Squire<br />
KENNEDY’S <strong>QHA</strong> AWARD WINNERS<br />
Award winning projects, use Kennedy’s Timbers.<br />
Indeed, the sheer array of projects Kennedy’s have<br />
worked on in the hospitality sector is truly remarkable.<br />
Whether its flooring, cladding, feature posts and<br />
beams or beautifully constructed bespoke joinery<br />
such as tables, seats, benchtops and bars, Kennedy’s<br />
Timbers are the star of the show.<br />
In addition to these award winners, Kennedy’s<br />
Timber have supplied numerous hospitality fitouts<br />
over the past 25 years such as; The Normanby Hotel,<br />
Mango Hill Hotel, Yaralla Sports Club, Redcliffe RSL,<br />
Watermark Hotel, Pier One in Sydney, the Hilton<br />
Hotel South Wharf, Rosstown Hotel in Melbourne;<br />
and that’s just the hospitality sector. Kennedy’s have<br />
an impressive history of signature projects with their<br />
timbers in high demand across both the commercial<br />
and residential building industry nationwide. It is<br />
well worth checking out their website at www.<br />
kennedystimbers.com.au to see the scale of projects<br />
they have been proudly associated with.<br />
A natural alternative to conventional building<br />
products, Kennedy’s provide the architect, designer,<br />
shop fitter and builder with a full spectrum of timber<br />
design possibilities. Their extensive range of timber<br />
applications includes everything from structural<br />
timbers, decorative timbers, feature posts and beams<br />
to flooring, decking, cladding, panelling, battening,<br />
screens, ceilings, stair rails and treads, architectural<br />
timber joinery and specialised orders.<br />
Hand selected by expert staff, all Kennedy’s timbers<br />
are tested in accordance with industry standards. As<br />
a team of passionate timber enthusiasts, Kennedy’s<br />
guarantees their clients receive expert advice and<br />
the delivery of quality products. You will see from<br />
the number, sheer scale and calibre of construction<br />
projects Kennedy’s have been involved in, why they<br />
are regarded as one of Australia’s leading suppliers of<br />
reclaimed and sustainable timbers.<br />
Keen to create eye-catching appeal to your next<br />
hotel fit-out? A talk with the knowledgeable team at<br />
Kennedy’s could well be in order.<br />
For more information contact Kennedy’s on<br />
3293 0528 or email sales@kennedystimbers.com.<br />
au www.kennedystimbers.com.au<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 57
SHOWCASE<br />
STUNNING TRANSFORMATION COMPLETE<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 58<br />
The Montague Hotel, also known as Monty’s, is<br />
destined to become the new ‘local’ for its surrounding<br />
West End natives, serving up a menu for all tastes.<br />
Transformed from an old office building, the overall<br />
intent was to provide a space where patrons could<br />
experience the full potential of the hotel and interact<br />
with a variety of spaces that exude a relaxed and<br />
comfortable aesthetic, reflective of the Southeast<br />
Queensland lifestyle.<br />
An appreciation of the existing structure is obvious<br />
upon entry, with focus placed on exposing the<br />
existing upper floor concrete slab. By revealing and<br />
showcasing this element, the architectural history of<br />
the building can be appreciated by all. Complimentary<br />
form, structure and materials such as steel, glass,<br />
brick and copper create a raw yet sophisticated<br />
aesthetic. These materials are carried throughout the<br />
interior spaces with timber furniture and fabrics and<br />
flooring in warm tones.<br />
Custom-made furniture and fittings are used<br />
throughout the project including large suspended<br />
copper beer kegs and beer fonts that weave atop<br />
the bar, providing patrons with a selection of over 17<br />
premium and craft beers on tap. Paying homage to the<br />
community, Monty’s commissioned local street artist<br />
Stewart Shuker to create a stunning mural along an<br />
entire wall of the hotel.<br />
The exterior zones take advantage of both street<br />
frontages, exuding a relaxed and contemporary<br />
feel with vibrant fabrics, lighting and vegetation<br />
that contrast the warmth of inside. The interior and<br />
exterior spaces merge seamlessly with new floor to<br />
ceiling glazing and bi-folding doors creating a strong<br />
visual and physical connection between the two<br />
spaces, creating flexibility for both the operational and<br />
functional aspects of the hotel. The harmonization of<br />
these areas plays an integral role in the success of this<br />
project, and is a delight to both the Monty’s team and<br />
patrons alike.<br />
For more information<br />
www.brandandslater.com.au
SHOWCASE<br />
ANYTHING BUT PLAIN!<br />
Ridgemill’s ongoing association with the Mantle Group<br />
has seen the completion of another successful project<br />
– the new Pig ’N’ Whistle venue at Redbank Plains.<br />
The newly constructed project offers a mix of<br />
contemporary design and traditional English features –<br />
ornate ceiling panelling, bespoke cornicing, handmade<br />
glass light fittings and monochrome mosaic floor tiles.<br />
The venue’s expansive footprint includes an internal fitout<br />
incorporating a 14m main bar and 5m solid Tasmanian<br />
Oak side bar, a 650+ patron indoor restaurant, an<br />
outdoor dining area, with wood-fired smoker, surrounded<br />
by green walls and banquette seating.<br />
With an extensive menu ranging from traditional<br />
pub fare through to delicious recipes with a global<br />
influence, patrons can enjoy the comforts of dining in<br />
the indoor restaurant or opt for a more relaxed outdoor<br />
bistro experience. The recently opened venue provides<br />
the local community with a destination for both<br />
intimate and large group dining, and has the capacity<br />
to host functions.<br />
The Pig ’N’ Whistle establishments are a favourite<br />
with sports fans and the new Redbank Plains location<br />
is no exception. The Town Square Shopping Centre<br />
location provides a central meeting place to watch a<br />
variety of live sports on high-definition, wide screens<br />
situated around the venue. Patrons can also enjoy a<br />
39+ machine, state-of-the-art gaming lounge and a<br />
dedicated entertainment zone for live music.<br />
Ridgemill provided a full range of project management<br />
services for the development including: managing<br />
the consultant selection process and the design<br />
phase; tender management and selection of principal<br />
contractor; master programming, project planning<br />
and control; stakeholder management; contract<br />
administration and budget control; construction<br />
administration & superintendent services.<br />
The works also required Ridgemill’s services in<br />
managing the ongoing communication with numerous<br />
consultants including: Liquor Licencing consultant,<br />
gaming consultant, and management of DA for<br />
external signage.<br />
For more information<br />
www.ridgemillprojectmanagment.com.au<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 59
Starline is proud of its flexibility and the fact<br />
that the Starline range of products has been<br />
installed in various commercial kitchens,<br />
electric conveyor oven equipment.<br />
Our aim is to combine the talents of our<br />
technical staff with the latest equipment to<br />
into the future.<br />
For more information, visit the Stoddart<br />
website.<br />
RM00210AB<br />
60 <strong>QHA</strong> <strong>REVIEW</strong><br />
PIG’N’WHISTLE<br />
REDBANK PLAINS<br />
MANTLE GROUP<br />
ridgemill<br />
A fresh approach<br />
to project management.<br />
www.ridgemillprojectmanagement.com.au
SHOWCASE<br />
ANETS FILTERMATE FRYING OIL SOLUTION<br />
Frequently filtering of oil will extend its life providing<br />
customers with a consistently better tasting, fried product,<br />
every day! Fast food restaurants across the world maximise<br />
the benefits of frequent filtration of oil and have done so<br />
for over 30 years. The million-dollar question is, “When<br />
should the oil be changed?” The decision should be based<br />
on the finished food quality and flavour of the product as<br />
well as colour and appearance of the oil. If the oil is very<br />
dark, lazy, smoking or foaming, then it is time for a change.<br />
Anets inbuilt filter systems offer a quick and easy hands<br />
free oil filtration solution. Filtering fryers involves some very<br />
important processes, including filter pads and possibly filter<br />
powder.<br />
Anets quality filter pads are envelopes which work more<br />
effectively than a single sheet. The average cost per<br />
envelope is $3.00 and one filter pad will filter all of the frying<br />
system fryers. Filter powder help removes impurities such<br />
as fatty acids and total polar materials, which change the<br />
surface tension of oil, resulting in the food soaking up more<br />
oil and becoming greasier. Products such as MAGNESOL®<br />
are an activated filter powder that attracts and extracts<br />
soluble liquid impurities that contributes to reduction in<br />
flavour and increase in odours. MAGNESOL® acts like a<br />
magnet, so the impurities are caught in the filter media<br />
allowing only filtered oil to pass through.<br />
Anets FilterMate Systems are designed to fit under the<br />
base system of two of the renowned Anets 14GS.CS<br />
fryers. Additionally, it is possible to bank 2, 3 or 4 fryers<br />
off the same 50 litre oil capacity filter machine. Using<br />
quick disconnects, the filter is simple to disassemble<br />
for cleaning and can even slide out to be utilised as a<br />
portable filter or an oil disposal unit. The filter intake<br />
leaves no oil residue in the tank, with its easy to identify<br />
handles making filtering a simple and hands free<br />
process. The FilterMate system promotes longer oil<br />
life, ensuring you are cooking in cleaner oil, providing<br />
a better tasting and higher quality end product and<br />
significantly reducing costs. FilterMate also has an oil<br />
bypass system, allowing oil to be pumped out of the<br />
filter into waste containers with the included discharge<br />
hose.<br />
For more information on the Anets Fryer and<br />
Filter range, contact Stoddart on 1300 79 1954,<br />
or email info@stoddart.com.au<br />
www.stoddart.com.au<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 61
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
<strong>QHA</strong> PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.<br />
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE <strong>QHA</strong> ENCOURAGES<br />
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A <strong>QHA</strong><br />
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, <strong>QHA</strong> INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 62<br />
ACCOUNTING/ TAX<br />
FTI Consulting<br />
Ph: 07 3225 4900<br />
www.fticonsulting.com<br />
Hanrick Curran - Chartered<br />
Accountants<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
HLB Mann Judd -<br />
Chartered Accountants<br />
Ph: 07 3001 8800<br />
www.hlb.com.au<br />
McGrath Nicol<br />
Ph: 07 3333 9800<br />
www.mcgrathnicol.com<br />
PJT Accountants &<br />
Business Advisors<br />
Ph: 07 5413 9300<br />
www.pjtaccountants.com.au<br />
Professional Client Services<br />
(QLD) P/L- Accountants &<br />
Business Advisors<br />
Ph: 07 3209 4452<br />
www.pcsqld.com.au<br />
Prosperity Advisers QLD<br />
Ph: 07 3007 1971<br />
www.prosperityadvisers.com.au<br />
ARCHITECTS /<br />
REFURBISHMENT/<br />
RECONSTRUCTION /<br />
REPAIRS<br />
Brand & Slater<br />
Architects P/L<br />
Ph: 07 3252 8899<br />
www.brandandslater.com.au<br />
Club Bar Concepts<br />
Ph: 1300 426 637<br />
clubbarconcepts.com.au<br />
Hot Concepts Design and<br />
Construction<br />
Ph: 07 3277 7740<br />
www.hotconcepts.com.au<br />
One Alliance Project<br />
Consulting<br />
Ph: 1300 853 123<br />
www.oneallianceprojects.<br />
com.au<br />
Paynter Dixon - Design &<br />
Construction<br />
Ph: 07 3368 5500<br />
www.paynter.com.au<br />
Rohrig Hospitality<br />
Ph: 07 3257 4411<br />
www.rohrlg.com.au<br />
Unita Group<br />
Ph: 1300 659 399<br />
www.unita.com.au<br />
BEVERAGES<br />
Accolade Wines,<br />
Ph: 07 3252 7933<br />
www.accolade-wlnes.com<br />
Asahi Premium<br />
Beverages<br />
Ph: 07 3868 2388<br />
www.schweppes.com.au<br />
Brown-Forman<br />
Australia P/L<br />
Ph: 07 3010 2000<br />
www.brown-forman.com<br />
Carlton & United Breweries<br />
Ph: 07 3666 4104<br />
www.cub.com.au<br />
Coca-Cola Amatil<br />
Ph: 13 26 53<br />
www.ccamatil.com<br />
Diageo<br />
Ph: 07 3257 0800<br />
www.diageo.com<br />
Lion<br />
Ph: 07 3361 7400<br />
www.lion-nathan.com.au<br />
Liquor Marketing Group<br />
Ph: 07 3246 5272<br />
www.bottlemart.com.au<br />
Red Bull Australia<br />
Ph: 02 9023 2892<br />
www.redbull.com.au<br />
Samuel Smith & Son<br />
Ph: 07 3373 5777<br />
www.samsmith.com<br />
Sirromet Wines<br />
Ph: 07 3206 2999<br />
www.sirromet.com<br />
Treasury Wine Estates<br />
Ph: 03 9685 8000<br />
www.treasurywineestates.<br />
com<br />
EDUCATION, TRAINING<br />
& EMPLOYMENT<br />
AvailioPty Ltd<br />
Ph: 07 3218 3900<br />
www.availio.com<br />
Best Security - Security<br />
and Training<br />
Ph: 07 3212 8460<br />
www.bestsecurlty.net.au<br />
Clear to Work - Police Checks<br />
Ph: 07 3899 1123<br />
www.cleartowork.com.au<br />
Frontier Leadership<br />
Ph: 0423 097 246<br />
www.frontierleadership.edu.au<br />
Foundation Education<br />
Ph: 1300 130 157<br />
www.foundationeducation.<br />
com.au<br />
Industry Graduates<br />
Ph: 1300 038 000<br />
www.industrygraduates.com<br />
Nystrom Relief Managers<br />
Ph: 0487 205 285<br />
www.nystromreliefmanagers.<br />
com.au<br />
St John Ambulance Australia<br />
Ph: 07 3253 0552<br />
www.stjohnqld.com.au<br />
ENERGY GAS/POWER<br />
ELGAS<br />
Ph: 131161<br />
www.elgas.com.au<br />
Leading Edge Energy<br />
Ph: 1300 852 770<br />
www.leadingedgeenergy.<br />
com.au<br />
TransTasman Energy Group<br />
Ph: 1300 118 834<br />
www.tteg.com.au<br />
FINANCES,<br />
BANKING,INSURANCE<br />
& INVESTMENTS<br />
AON Risk Services -<br />
<strong>QHA</strong> Insurance Brokers<br />
Ph: 07 3223 7512<br />
www.aon.com.au<br />
Ausure Insurance Brokers<br />
SEQ<br />
Ph: 1300 450 663<br />
www.ausureseq.com.au<br />
Banktech<br />
Ph: 1800 080 910<br />
www.banktech.com.au<br />
Bepoz Retail Solutions<br />
Ph: 1300 023 769<br />
www.bepoz.com.au<br />
BUPA - health insurance<br />
Ph: 134135 (quote ID<br />
2109197)<br />
www.bupa.com.au<br />
CashPoint Payment Solutions<br />
Ph: 1300 286 626<br />
www.cashpoint.com.au<br />
Green Finance Group<br />
Ph: 0457 883 700<br />
www.greenfinancegroup.<br />
com.au<br />
Hanrick Curran –<br />
Chartered Accountants<br />
Ph: 07 3218 3900<br />
www.hanrickcurran.com.au<br />
lnCash ATMS<br />
Ph: 1300 800 660<br />
www.incash.com.au<br />
Integrity Corporate Finance<br />
Ph: 02 9268 3088<br />
www.integrityfinancegroup.<br />
com.au<br />
Silverchef<br />
Ph: 07 3335 3392<br />
www.silverchef.com.au<br />
St. George Corporate &<br />
Business Bank<br />
Ph: 07 3232 8911<br />
www.stgeorge.com.au/<br />
corporate-business<br />
Westpac Banking<br />
Corporation<br />
Ph: 07 3350 7750<br />
www.westpac.com.au<br />
FOOD & ASSCOCIATED<br />
BUSINESSES<br />
Bitesize Coffee Treats<br />
Ph: 02 9723 6500<br />
www.bitesizecoffeetreats.com<br />
PFD Food Services<br />
Ph: 07 3906 9726<br />
www.pfdfoods.com.au<br />
GAMING AND RACING<br />
Ainsworth Game<br />
Technology P/L<br />
Ph: 07 3209 6210<br />
www.ainsworth.com.au<br />
Aristocrat Leisure industries<br />
Ph: 07 3801 4444<br />
www.aristocrat.com.au<br />
Scientific Gaming<br />
Ph: 02 9773 0299<br />
www.scientiflcgames.com<br />
Bytecraft Systems -<br />
Gaming Machine Service<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
Casino Consoles Australia<br />
Ph: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
IGT<br />
Ph: 07 3890 5622<br />
www.igt.com.au<br />
Karo - gaming stools<br />
Ph: 02 9980 1431<br />
www.karo.com.au<br />
Konami Australia<br />
Ph: 02 9666 3111<br />
www.konamiaustralia.<br />
com.au<br />
Maxgaming Queensland<br />
Ph: 07 3637 1235<br />
www.maxgaming.com.au<br />
National Poker League<br />
Ph: 02 9662 2023<br />
www.npl.com.au<br />
Tabcorp Keno<br />
Ph: 07 3243 4113<br />
www.tabcorp.com.au<br />
UBET<br />
Ph: 07 3637 1370<br />
www.ubet.com<br />
HOSPITALITY<br />
CONSULTANTS<br />
Commercial Licensing<br />
Specialists<br />
Ph: 07 5526 0112<br />
www.clslicensing.com.au<br />
DWS Hospitality<br />
Specialists<br />
Ph: 07 3878 9355<br />
www.dws.net<br />
Graham Brown - Liquor<br />
& Gaming Licences<br />
Ph: 07 3300 1578<br />
Professional Hospitality<br />
Ph: 07 3160 8132<br />
www.professionalhospitality.<br />
com.au<br />
HOTEL ENTERTAINMENT<br />
Fox Sports<br />
Ph: 0403 061 412<br />
www.foxsports.com.au<br />
Foxtel for Business<br />
Ph: 1300 720 630<br />
www.austar.com.au<br />
Nightlife - Music & Video<br />
Freecall: 1800 679 748<br />
www.nightlife.com.au<br />
Pro Score - Sporting<br />
Promotions<br />
Ph: 0431 366 800<br />
www.proscore.com.au<br />
Recharge DJs<br />
Ph: 1300 836 832<br />
www.rechargedjs.com<br />
Sky Channel<br />
Ph: 07 3228 6344<br />
Freecall: 1800 251 710<br />
www.skychannel.com.au<br />
HOTEL & BAR SUPPLIES<br />
Andale Beverage Systems<br />
Ph: 07 3421 5200<br />
www.andale.com.au<br />
Ausworld Commercial<br />
Furniture & Design<br />
Ph: 0409 264 212<br />
www.ausworldfurniture.com.au
<strong>QHA</strong> PARTNERS & CORPORATE MEMBERS<br />
BOC Limited -Gas/<br />
Reticulation Supply<br />
Ph: 07 3212 4322<br />
www.boc.com.au<br />
Hunter Technologies<br />
Ph: 1300 693 357<br />
www.cellarcontrol.com.au<br />
Challenger Services Group<br />
Ph: 07 5668 3133<br />
www.csgroup.com.au<br />
CMBM Facility Services<br />
Ph: 07 3391 1040 /<br />
0419 708 715<br />
www.cmbm.com.au<br />
<strong>QHA</strong> PLATINUM PARTNERS<br />
HOTEL BROKERS / REAL ESTATE /<br />
PROPERTY VALUERS<br />
MVS National Mackay Whitsundays<br />
Ph: 07 4847 0737<br />
www.mvsvaluers.com.au<br />
CBRE Hotels<br />
Ph: 0418 886 525<br />
www.cbrehotels.com<br />
Just Cleaning<br />
Ph: 07 3348 6770<br />
www.justcleaning.com.au<br />
Tru Security Services<br />
Phone: 0452 377 662<br />
Web: www.trusecurity.com.au<br />
SUPERANNUATION<br />
<strong>QHA</strong> DIAMOND PARTNERS<br />
Knight Frank Australia<br />
Ph: 07 3246 8888<br />
www.knightfrank.com.au<br />
Knight Frank Valuations<br />
Ph: 07 3193 6800<br />
www.knightfrank.com.au<br />
Power Jeffrey & Co -<br />
Hotel Brokers<br />
Ph: 07 3832 6000<br />
www.powerjeffrey.com.au<br />
Ray White Hotels<br />
Ph: 02 8016 3810<br />
www.raywhite.com.au<br />
LEGAL<br />
lntrust Super Fund<br />
Ph: 07 3013 8700<br />
www.intrust.com.au<br />
TECHNOLOGICAL PRODUCTS<br />
& SERVICES<br />
Big Ass Fans<br />
Ph: 1300 244 277<br />
www.bigassfans.com.au<br />
Bytecraft Systems<br />
Ph: 07 3456 3345<br />
www.bytecraft.com.au<br />
First2Click<br />
Ph: 1300 765 385<br />
www.unidapsolutions.com.au<br />
<strong>QHA</strong> GOLD PARTNERS<br />
Bennett & Philp Lawyers<br />
Ph: 07 3001 2999<br />
www.bennettphilp.com.au<br />
Corrs Chambers<br />
Westgarth - Lawyers<br />
Ph: 07 3228 9778<br />
www.corrs.com.au<br />
McMahon Clarke<br />
Ph: 07 3831 8999<br />
www.mcmahonclarke.com<br />
Mullins Lawyers<br />
Ph: 07 3224 0222<br />
Curt Schatz - direct<br />
Ph: 07 3224 0230<br />
www.mullinslaw.com.au<br />
JB Hi-Fi Commercial<br />
Division<br />
Ph: 07 3360 9925<br />
www.jbhifi.com.au<br />
Time Target<br />
Ph: 07 3137 1133<br />
www.timetarget.com<br />
QIKID<br />
Ph: 1300 553 256<br />
www.qikid.com<br />
Scantek Solutions<br />
Ph: 1300 552 106<br />
www.scantek.com.au<br />
TRANSPORT<br />
LIQUOR BUYING GROUPS<br />
Liquor Legends Retail<br />
Buying Group<br />
Ph: 07 3107 74 22<br />
www.liquorlegends.com.au<br />
Liquor Marketing Group (Bottlemart)<br />
Ph: 1300 733 504<br />
www.bottlemart.com.au<br />
A.P. Eagers Limited<br />
Ph: 07 3109 6731<br />
www.apeagers.com.au<br />
Black and White Cabs<br />
Ph: 07 3860 1800<br />
www.blackandwhltecabs.<br />
com.au<br />
<strong>QHA</strong> SILVER PARTNERS<br />
Green Finance Group<br />
LIQUOR WHOLESALE GROUPS<br />
ALM (Australian Liquor Marketers)<br />
Brisbane: Ph: 07 3489 3600<br />
Townsville: Ph: 07 4799 4022<br />
Cairns: Ph: 07 4041 6070<br />
www.almliquor.com.au<br />
SECURITY / CLEANING<br />
Best Security<br />
Ph: 07 3212 8460<br />
www.bestsecurity.net.au<br />
Cap Security Services Pty Ltd<br />
Ph: 07 3892 7777<br />
www.capsecurity.com.au<br />
WASTE MANAGEMENT<br />
Bottlecycler<br />
Ph: 0434 416 540<br />
www.bottlecycler.com<br />
PRINTING / GRAPHIC DESIGN<br />
Easil - Graphic Design<br />
Ph: 1300 032 745<br />
www.easil.com<br />
Platypus<br />
Ph 07 3352 0300<br />
www.platypusgraphics.com<br />
<strong>QHA</strong> BRONZE PARTNERS<br />
Power Jeffrey and Company<br />
Best Security<br />
Black & White Cabs<br />
Rohrig Group<br />
St George Bank<br />
Red Bull Australia<br />
Brand+Slater Architects<br />
BOC Limited<br />
Paynter Dixon<br />
Prosperity Advisers QLD<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 63
TRADE DIRECTORY<br />
CASINO CONSOLES<br />
Footrest, slimline and cashless bases<br />
available. Casino Consoles, the only<br />
name you need when it comes to<br />
professional poker machine bases<br />
and screening.<br />
P: 07 3890 2969<br />
www.casinoconsoles.com.au<br />
COMMERCIAL FITOUTS<br />
Bars, Clubs, Cafes, Restaurants.<br />
Specialists in unique and premium<br />
nationwide commercial fitouts for<br />
clubs, bars, cafes and restaurants.<br />
P: 1300 426 637 (1300 HAMMER)<br />
E: sales@clubbarconcepts.com.au<br />
www.clubbarconcepts.com.au<br />
SCIENTIFIC GAMES<br />
This new generation of exciting game<br />
content draws on the strength of<br />
Scientific Games to create one of the<br />
most dynamic game libraries in the<br />
market.<br />
P: 07 3458 9180<br />
www.sggaming.com/australia<br />
REFRIGERATION SYSTEMS<br />
Time to upgrade your beverage and refrigeration systems?<br />
Call us for expert advice and all your requirements including:<br />
Quality beer dispensing equipment | Ice machines |<br />
Refrigeration | Custom solutions for all venue sizes | AS5034<br />
Compliancing | Sales, Installation, 24/7 Service.<br />
Phone: 07 3422 0011 www.allsocool.com.au<br />
BEER DISPENSING SYSTEMS - Sales - Service - Installation<br />
Refrigeration | Glycol Equipment | Beer Gas Equipment<br />
| Beerline Cleaning | Electronic Spirit Dispensers | 24/7<br />
Maintenance, Servicing and Repairs. Australia’s largest<br />
manufacturer, installer and suppler to beer dispensing<br />
equipment. Proudly Australian Owned and Operated.<br />
5 Holden Street, Woolloongabba, QLD 4102<br />
Phone: 07 3421 5200 www.andale.com.au<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 64<br />
PRESTIGE GAMING STOOLS<br />
Comfort at Play<br />
Karo Australia Pty Ltd<br />
P: 02 9980 1431<br />
E: info@karo.com.au<br />
www.karo.com.au<br />
DOWNTOWN DOMESTICS<br />
Too busy to get domestic?<br />
Window cleaning | Building washing<br />
Housekeeping | Carpet / Upholstery<br />
Cleaning | Bond / Spring cleaning |<br />
Emergency cleaning | Pest control.<br />
P: 1300 386 963<br />
www.downtowndomestics.com<br />
CITY PROPERTY SERVICES<br />
Over 25 years of commercial cleaning<br />
services | Compliant with ISA 9001<br />
| Quality assurance | EcoClean<br />
Certified using environmentally<br />
friendle products | Free quotations.<br />
P: 07 3391 2005<br />
www.citypropertyservices.co
TRADE DIRECTORY<br />
PROUD PLATINUM PARTNERS OF THE <strong>QHA</strong>.<br />
FOOD PHOTOGRAPHY<br />
We do more than create beautiful images of how your food<br />
looks. We show how your food tastes!<br />
Specialising in food, venue interiors, hospitality.<br />
Award-winning service – <strong>QHA</strong> member discounts.<br />
P: 0474 111 797 E: paul@goldcoastfoodphotographer.com<br />
www.goldcoastfoodphotographer.com<br />
COMPLETE FACILITY MANAGEMENT SPECIALISTS<br />
Brisbane | Gladstone | Gold Coast | Sunshine Coast |<br />
Mackay | Toowoomba | Townsville | Wide Bay. Hospitality<br />
cleaning specialist, Hotel refurbishments, Lawns & ground<br />
maintenance, Property & asset management, High pressure<br />
cleaning/ non slip solution specialists.<br />
P: 1800 262 637<br />
www.cmbm.com.au<br />
TANKSEC<br />
Is your current CCTV good enough to convict, terminate or<br />
defend your name, reputation and Liquor Licence? Upgrade<br />
your CCTV to HDCVI... Today! 720p/1080p run over your<br />
existing coax cable.<br />
P: 07 5564 6331 E: sales@tanksec.com.au<br />
www.tanksec.com.au<br />
GLASS RECYCLING MANAGEMENT<br />
Save time, space, money, people and the environment.<br />
Reduce bottle noise inside and outside your venue, Improve<br />
worksplace health and safety, Reduce space needed for<br />
glass waste bins, Save money on your current waste charges<br />
Free trial call 1300 306 039 E: info@bottlecycler.com<br />
www.bottlecycler.com<br />
INTEGRATED POS SOLUTIONS<br />
As used by Award Winning Hotels. New Compact<br />
10” Touch Screens available. 10” & 15” Hotel and Bar<br />
POS Solutions.<br />
P: 1300 BIZSTAR 1300 249 782<br />
E: reg@bizstar.com.au<br />
www.uniwell4pos.com.au to find out more.<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 65
TRADE DIRECTORY<br />
PUBLIC<br />
NOTICE<br />
BIG SCREEN VIDEO<br />
Leading the big screen revolution.<br />
Indoor and outdoor LED Screens<br />
P: 1300 BIG SCREEN<br />
E: admin@bigscreenvideo.com.au<br />
www.bigscreenvideo.com.au<br />
PUBLIC NOTICE SIGNS<br />
For all Gaming and Liquor Notice of<br />
Application signage in compliance<br />
with Act. Please phone for a free<br />
quotation to create, install, remove,<br />
sign on your site.<br />
P: 07 3862 2426<br />
E: veronica@publicanoticesigns.com.au<br />
TAKE CONTROL OF COLD 24/7<br />
Coldrooms/Freezers, Refrigeration,<br />
Wine rooms, Kit rooms, Ice machines<br />
- 24/7 Service.<br />
P: 07 3245 5777<br />
subzeroprojects.com.au<br />
GAMING MACHINE SPECIALISTS<br />
Pokie Parts | Used Gaming Machines | Game Conversion Kits<br />
Gaming Machine Spare Parts | OLGR approved, cleaned,<br />
tested, ready to install and 100% guaranteed. Save thousands!<br />
Unit 3/35 Tradelink Road, Hillcrest, QLD 4118<br />
Phone: 07 3800 1665 Kyle Birks: 0418 765 877<br />
www.gamingservices.com.au<br />
MARKET LEADING BRANDS IN EQUIPMENT<br />
No matter the size, shape or demands placed on your<br />
business, we have the ability to deliver equipment that is<br />
functional, adaptable and reliable. Convotherm, Waldorf,<br />
Waldorf Bold, Turbofan, Washtech.<br />
Phone: 1800 023 953 E: info@moffat.com.au<br />
Service department: 1800 622 216<br />
<strong>QHA</strong> <strong>REVIEW</strong> | 66<br />
ADVERTISE<br />
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<strong>QHA</strong> <strong>REVIEW</strong> | 67
<strong>QHA</strong> <strong>REVIEW</strong> | 68