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BUSINESS
The dictionary defines a cruise as
“a pleasure voyage on a ship, usually
with stops at various ports.”
According to Michael Decker, franchise
partner and owner of Expedia
CruiseShipCenters Shingle Creek,
it can and should be so much more
than that.
Decker’s 45 independent agents are
“navigators of spectacular vacation experiences.”
Building relationships with
their clients and knowing their individual
needs are what set them apart.
“Having your clients’ best interests
at heart is what builds a remarkable
travel experience.”
Decker is well-equipped to do just
that. His 35 years in the travel industry
have allowed him to visit 40 countries
and their most beautiful cities. One of his
favorite cities to travel to is Vancouver.
However, “each city has its own beauty
and unique history,” he said.
Expedia CruiseShipCenters, located
near the Orange County Convention
Center, opened in March 2015. Prior
to that, Decker was director of sales
for Expedia Inc. and vice president of
Cape Canaveral Cruises.
He said he and his associates are
“the eyes and ears of Expedia in the
local community.”
Seventy-five percent of the business
that Decker and his associates handle
is cruise travel, and 25 percent is land
travel. According to Decker, the cruise
ship industry is growing by leaps and
bounds. There are 85 new cruise ships
scheduled for launch in the next few
years.
In order to emphasize how Expedia
CruiseShipCenters personalizes each
cruise for each individual traveler,
Decker likes to tell the story of a recent
widow who contacted him about taking
her first cruise as a single person.
She wanted to take a river cruise with
a group of people similar to herself.
Decker organized a group of widows
who wanted to experience a river
cruise. In doing so, he helped these
single ladies network and make new
PROFILE
Bon Voyage!
Set Sail With Expedia CruiseShipCenters
Michael Decker, franchise partner and
owner of Expedia CruiseShipCenters
Shingle Creek, makes dreams come true
with the perfect getaways.
friends. In addition, he customized the
ports of call to the interests of the women
and the pace at which they wanted
to travel. Now Decker has a relationship
with this group and is their own
trusted agent.
There are multiple testimonials
singing the praises of each specific
agent in Decker’s organization.
They can be found by going
to CruiseShipCenters International
Inc.’s website, cruiseshipcenters.
com/en-US/ShingleCreek. The best
endorsements also come from previous
travelers. Decker enjoys putting cruisers,
who are about to embark upon
a specific cruise, together with those
who have previously enjoyed the same
destination. They chat, and often these
travelers become a travel group for a
future cruise.
He mentioned the Expedia
CruiseShipCenters Promise that is provided
to all guests, which is as follows:
• Advice customers can trust.
Expedia agents are more than trained
experts. Its vacation consultants are
also passionate travelers and cruise
enthusiasts who can share their experiences
to create the best vacation
experiences for their customers.
• The best choices and prices.
Expedia offers every cruise option,