BizBahrain April 2016
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Telecom<br />
VIVA introduces<br />
‘Connected Life’ home<br />
solutions<br />
VIVA Bahrain, is introducing Home<br />
Automation devices under Bahrain’s<br />
first-ever connected solutions, “VIVA<br />
Connected Life”.<br />
VIVA is addressing home security by<br />
introducing cameras programmed to send<br />
intelligent alerts with high-definition<br />
video and audio directly to smartphones.<br />
The Canary all-in-one home security<br />
system is armed with multiple sensors<br />
and a high-quality camera that enables<br />
customers to live stream and record<br />
events when motion is detected. It also<br />
monitors air quality, humidity levels and<br />
Bahrain’s first Mobile<br />
Health device<br />
As a part of its host of Smart digital<br />
solutions under VIVA Connected Life,<br />
VIVA Bahrain is introducing its customers<br />
to VIVA Mobile Health Kit in partnership<br />
temperature in the house. Customers can<br />
also enjoy the Netatmo home security<br />
camera with face recognition technology,<br />
which notifies them via high quality<br />
videos when a visitor is at home.<br />
Complementing the cameras, VIVA<br />
is also introducing one of the strongest,<br />
most intelligent Bluetooth enabled locks<br />
available in the market; the Schlage Sense<br />
smart deadbolt, which offers access to<br />
the house with an access code on its<br />
illuminated touchscreen or via mobile<br />
device.<br />
Moreover, the Ecobee 3 Smart Wi-<br />
Fi thermostat offered by VIVA allows<br />
customers to save an average of 23%<br />
of their yearly energy costs, while<br />
enjoying improved heating and cooling<br />
with King Hamad University Hospital<br />
(KHUH) and iHealth®. The kit comprises<br />
of an award-winning blood pressure<br />
monitor and glucose monitor that sync<br />
directly with free mobile applications,<br />
helping customers monitor, store and<br />
share their health vitals on-the-go.<br />
In addition to making it easy and<br />
convenient to check blood pressure and<br />
glucose levels anytime and anywhere,<br />
the VIVA Mobile Health Kit automatically<br />
keeps a history of data and provides<br />
customers the option to share it with<br />
doctors and caregivers. Ensuring accuracy<br />
and reliability, the monitors are FDA<br />
approved in USA, CE compliant in Europe,<br />
TGA approved in Australia and approved<br />
by Health Canada.<br />
performance at their homes. In addition,<br />
the intelligent wireless lighting system by<br />
Phillips Hue allows easy control of colour<br />
and brightness of the lights. Choosing<br />
from 16 million colours and synching light<br />
to music and movies, VIVA customers can<br />
discover endless possibilities with their<br />
lights.<br />
Customers can get the VIVA Mobile<br />
Health Kit for only BD 75 and benefit from<br />
a complimentary 50 per cent discount<br />
voucher on the first private clinic visit<br />
charge to Dr. Dalal Al Romaihi, Consultant<br />
Endroconologist, KHUH. In addition,<br />
customers are given 50 per cent discount<br />
on six different laboratory tests at KHUH.<br />
iHealth® is a leader in the design<br />
and development of mobile personal<br />
healthcare solutions that focus on heart<br />
health, diabetes and wellness. The<br />
company focuses on creating innovative<br />
health solutions that combine easy-touse,<br />
FDA approved devices with powerful<br />
mobile apps to simplify consumers’ lives<br />
and empower them to manage their health<br />
and wellness.<br />
Scam and spam callers<br />
targeted<br />
In line with its longstanding<br />
commitment to safeguard the trust of its<br />
customers, VIVA Bahrain is taking the lead<br />
against the recent breakout of fraudsters<br />
that have appeared on the surge of scam<br />
calls targeting customers. The company<br />
is reaching out to combat the issues on<br />
rise by first raising awareness among its<br />
customers.<br />
The three most prevalent matters<br />
witnessed among VIVA customers are<br />
international ghost calls, lottery calls<br />
and calls from fraudsters disguised as<br />
VIVA employees on mobile messaging<br />
applications like WhatsApp or IMO Instant<br />
Messenger. All are known as scam and<br />
involve imposters requesting sensitive<br />
details in a variety of ways to steal.<br />
As a part of VIVA’s preventive<br />
approach, customers are urged to not<br />
share CPR numbers, confidential pin<br />
codes, credit or debit card details or<br />
any personal details over the phone on<br />
suspicious occasions. Scammers may<br />
use this information to commit different<br />
acts of theft that involves stealing directly<br />
from the customers’ banking accounts or<br />
redeem prepaid vouchers.<br />
VIVA also advises customers to<br />
reject international calls from unknown<br />
numbers and avoid dialing them<br />
back even through mobile messaging<br />
applications. In an effort to crack down on<br />
the number of scammers and put the issue<br />
to an end, VIVA is requesting customers<br />
to report a complaint against any case of<br />
spam or scam to VIVA’s customer care line<br />
124. Details including the scam number,<br />
method of use as well as the time and date<br />
of call or message are of high importance<br />
in combating the issue.<br />
VIVA has clarified that it only calls its<br />
customers through its official customer<br />
care channels.<br />
May <strong>2016</strong><br />
65
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