BizBahrain April 2016

Telecom
Zain Bahrain and Capital
Club Renew Ties
Zain Bahrain, the most innovative
operator in the Kingdom,
announced that it has renewed its
partnership with Capital Club Bahrain,
the Kingdom's Premier Private City
Club.
The partnership will focus on
benefiting Club Members and affiliates
by supporting a calendar of selected
events for sponsorship that will include
an exclusive series of business forums
and keynote speaker occasions, along
with social and networking events.
"2015 was a great year for Zain
Bahrain with a lot of new initiatives
taking place. This year is no different;
and we are driven to deliver innovative
Mohammed Zainalabedin, General Manager,
Zain Bahrain (left) with Dina Haikel, General
Manager, Capital Club
and best-in-class services and
products to our customer base," said
Mr. Zainalabedin adding that "Our
partnership with Capital Club allowed
us to add great value to our end-users
by partnering with key organizations
in the Kingdom and empowering the
business community. We look forward
to another successful year."
"We are happy to renew our Zain
Bahrain partnership, and look forward
to our future collaboration" said Dina
Haikel, General Manager of Capital
Club.
A signing ceremony was held at
the Capital Club and was attended by
Mrs. Haikel along with Zain Bahrain's
General Manager, Mr. Mohammed
Zainalabedin, Deputy GM & Director
of Membership Mr. Ziad Kehdy, along
with senior members of Zain Bahrain,
including Sales and Customer Care
Director, Mr. Arslan Khan, Corporate
Communications Manager, Mrs. Samya
Hussein.
Kalaam Telecom and
Gulf CX sign continuing
Partnership
Kalaam Telecom, the second largest
telecommunications provider
for corporate services in Bahrain,
announced its partnership with
Gulf Customer Experience (Gulf CX),
the new leader in Digital Business
Process Outsourcing (BPO) in the GCC.
This partnership enables Gulf CX to
seamlessly engage with customers
across multiple channels, utilizing a
cloud contact center infrastructure
to provide a seamless customer
experience.
Kalaam’s redundant solution
ecosystem with The-Next-Generation-
Technology provides co-location with
multiple datacenters, MPLS links over
fiber and microwave connectivity, local
and International voice services that
support inbound and outbound calls,
two way SMS services and business
continuity planning (BCP).
Mr. Veer Passi, CEO of Kalaam
Telecom stated: “Kalaam intends to
play a significant role in meeting the
Economic Vision 2030 by facilitating
and supporting the growth of
emerging industry segments like
BPOs in Bahrain. The flexible network
deployment allows startups like Gulf
CX easy scalability based on business
needs and aligns with Kalaam’s
product portfolio, offering a one-stop
solution to this sector.”
As the first provider of a fully
cloud based omni-channel contact
center, Gulf CX integrates CRM,
social media marketing, ticketing,
geo-fencing and analytics solutions.
According to Rami Sweis, CEO of
Gulf CX, “Our clients engage with us
for reliable and innovative customer
experience solutions, and they have
high expectations in terms of business
continuity and quality of service.
We are committed to deliver on our
promises and have offered superior
service from day one.”
Top HRD Award for Zain
Bahrain
Zain Bahrain received the Best
Human Resource Innovation
Strategy Award on behalf of Anatolian
Inventions and Inventors Association
during the International Inventions Fair
Award held in Turkey Amina Hawaj,
organizational innovation and human
resources Manager at Zain Bahrain
received the award on behalf of the
company.
It is worth mentioning that
Zain Bahrain purses creativity and
innovation as a main pillar in its
strategy and will continue to position
itself as the most innovative telecom
company in the kingdom.
66 May 2016