CANADA 2018 BROCHURE

The following pages give information relevant to certain
Restricted Areas: Travel on non-public, unpaved or gravel/
Guests needing any form of assistance and those who are
products and services in this brochure. Please read it as
logging roads are not permitted at any time. Travel
physically disabled must be accompanied by someone who
it forms part of your contract with us.
restrictions apply to Yukon, NWT, Nunavut & Alaska
will take full responsibility for any needed assistance during
1. Avis Car Rental pages 184-185
Fuel Policy: All cars are rented with a full tank of fuel. You can
choose to pay for the fuel at the time of rental (Fuel Purchase
Option) in which case you would return the car empty.
Alternatively the car must be returned with a full tank of fuel
(if it isn’t a refuelling charge is levied).
Loss Damage Waiver: All our rates include Loss Damage
Waiver. This reduces the renter’s financial responsibility for
loss or damage to the rental vehicle due to collision, theft or
vandalism from full value to $500
Liability Protection: All rates include the renter and
authorised drivers up to an aggregate of CA$1,000,000 for
claims that may be made by others against the renter and
authorised drivers for bodily injury/death and or property
damage arising out of the use or operation of the rental
vehicle. Rates do not include Uninsured Motorist Protection
which is only available locally (certain locations excluded).
An optional liability insurance (ELI) is available; details will be
advised when collecting your vehicle.
Roadside Safety Net (RSN): RSN includes the following: Key
delivery for lost keys, Tire replacement, battery boost, towing
of vehicle (excluding collision), and Fuel delivery (Up to $6 of
fuel). RSN costs vary by location and are payable locally. Full
details are available on request.
Restricted Areas: Driving on roads that are unpaved or
not government maintained voids your contract and the
Loss Damage Waiver cover. Vehicles cannot be taken into
Northwest Territories or Nunavut. Cars may be taken into the
USA (except Alaska) with prior agreement.
Smoking: All vehicles are 100% non-smoking. A cleaning
penalty of $250 will be charged if smoking is detected.
Parking/Traffic Violations: You are responsible for reporting
and paying all parking/traffic violations when returning your
vehicle. Your credit card will be charged for any charges/
fines/penalties incurred, in addition to an administration fee,
if you do not report a parking/traffic violation when returning
your vehicle.
Refunds: We regret that we cannot provide any refund for any
unused rental days shown on a voucher.
2. CanaDream Motorhomes page 187
Security Deposit: You will be required to present a credit card
on collection (debit and prepaid cards are not accepted) and
a security deposit equal to the insurance excess will be held
against it. On return any charges outstanding will be balanced
against it and the difference refunded.
Prohibited Travel Areas: Travel in these areas is prohibited at
all times. Logging and non-public roads; The Dalton Highway
(north of Livengood); Mexico; North Canol Highway in the
Yukon; Denali Highway in Alaska; Death Valley between
May 1 – September 30; Any and all un-numbered roads and
highways
Driver Requirements: ALL drivers must have a full valid
driver’s licence and credit card in order to drive the vehicle
and be over 21. A passport will also be required at time of
collection. All drivers must sign the rental agreement.
Arrival day: You must spend the night in a hotel on the day
you arrive in Canada before you collect your vehicle.
Collections and returns: Telephone CanaDream on the
number provided on the morning of vehicle pick up to
arrange your transfer time from your airport hotel to your
pick up location. If you are not using the CanaDream transfer
please still call your location to confirm what time your vehicle
will be ready. Canadreams pick up times take place between
1300-1600 Return of vehicle is between 0800-1000.
Vehicle Substitution: CanaDream reserve the right to
upgrade to a larger vehicle at no cost should operational
circumstances dictate.
Rental Agreement: You will be required to sign a legal rental
agreement detailing all the terms and conditions applicable
to the contract between you and CanaDream when collecting
the vehicle. If you would like to see a copy please contact us.
3. Fraserway RV motorhome rentals page 186
Canadian taxes: Taxes: Vancouver 12%, Toronto 13%, Halifax
15%, Calgary & Whitehorse - 5% apply to all rental costs and
will be added to your invoice. The tax rate is determined by
the rental location the vehicle is collected from, regardless of
where it is driven or returned to.
Security Deposit: You will be asked to leave a security deposit
equal to the insurance excess at pick up (payable by credit
card.) On returning the vehicle any extra charges incurred will
be balanced against the deposit and a refund (if applicable)
will be issued.
Driver Requirements: The minimum age is 21 years. There is
no charge for extra drivers but all must possess a full and valid
UK driver’s licence, a passport and all must be present at pick
up to sign the rental contract. A valid major credit card (not a
Debit card) is also required in the name of the main driver.
Arrival Day: Motorhome companies insist that you spend your
first night in Canada in a hotel (to avoid collecting & driving
vehicles with Jetlag).
Collecting & returning your vehicle: Vehicles can be collected
between 9am & 3pm and must be returned between 9am &
noon.
Fraserway reserve the right, at their discretion, to upgrade the
motorhome to a larger model.
Terms & Conditions: The information shown in this brochure
is a brief summary of the rental conditions. Full details are
available on our website or on request. When collecting your
vehicle you will sign a rental agreement, please make sure
you understand the full rental conditions before signing as
this forms a legal contract. Cancellation terms differ to those
shown on page 193 – details on request
4. Coach tours
APT & Travelmarvel deposit: On all tours with a cruise
a £400 per person deposit is required in addition to our
standard deposit.
APT & Travelmarvel cancellation terms: All tours
100 or more days before departure – loss of deposit
99 – 60 days before departure 50% charge
59 days or less before departure, including no-show, 100%
Jonview – deposit, payment and cancellation terms:
Tours including Holland America Line
An additional deposit of £350pp in addition to our normal
deposit is required.
Name and date changes are classed as cancellation
5a. Rail Services: Rocky Mountaineer
Deposits: Rail Service Only: A non-refundable deposit of 20%
of the railfare per person is payable at time of booking in
addition to our standard deposit.
Rocky Mountaineer Packages: A non-refundable deposit of
20% of the package price is required at the time of booking
in addition to our normal deposit; if a cruise is involved an
additional £750 per person is required.
Cancellation terms: NOT including a cruise or VIA Rail:
More than 90 days – loss of deposit | 89 – 46 days – 50% fee
45 days or less – 100% fee
Including a cruise or VIA Rail:
More than 90 days - loss of deposit | 89 – 71 days - 50% fee
70 days or less 100% fee
5b. Rail Services: VIA Rail
Sleeping accommodation, particularly on the Canadian, is
very popular; it is recommended that you book early.
Concessions: Seniors aged over 60 years and children aged
2-11 years, may receive a discount, details on request.
Baggage: On trans-continental trains up to 23 kg of personal
baggage may be checked in free. Baggage must be checked
in at least 60 minutes prior to departure. (There is no access
to checked baggage during the rail journey - an overnight
bag will be required). VIA Rail offers an entirely smokefree
service. Smoking is not permitted anywhere on any
of the trains. All fares shown on pages 20 & 21 include an
administration fee. Carriage is subject to the full terms and
conditions of relevant supplier. Prices shown are subject to
change and are valid only if used in conjunction with other
arrangements shown in this brochure. All fares and timings
will be confirmed at the time of booking.
Rail Travel Delays: Rail travel in Canada can be subject to
delays and we cannot accept responsibility for any costs
associated with disruption to your travel plans caused by
rail delays. We strongly recommend that you DO NOT make
any onward travel arrangements on any day that involves rail
travel either with VIA Rail or Rocky Mountaineer.
6. Un-Cruise Adventures, Pages 127-129
Health and Disability Declaration: Guests must notify us
in writing at the time of booking of any physical or mental
illness, disability or other conditions for which special
accommodations or the use of a wheelchair is necessary
or contemplated. Also we must be notified of any medical
treatment that may render the guest unfit for travel or
constitute a risk or danger to the guest or anyone else onboard.
the cruise and in the event of an emergency.
Un-Cruise Adventures reserve the right to refuse passage
to anyone who, in their sole opinion, may affect the health,
safety or enjoyment of other guests. Guests requiring a
wheelchair must provide their own collapsible wheelchair.
7. Flight Information
All flights are non-smoking
Flight tickets - Where possible, we will issue e-tickets for
your flights, which are electronic paperless tickets, meaning
no worries about losing part of your travel documents. An
itinerary will be issued with your documents showing all your
flight arrangements that you can present at check in.
Checking in - You must check in for your international flights
approximately 3 hours prior to departure time on your ticket
or e-ticket. Please note that due to increased security
measures, some airlines may request personal information on
check in such as home address or address for your initial stay.
Special Requests - Unfortunately, we have no control over the
allocation of seats on a flight and cannot guarantee that you
will be sitting with your travelling companion. If you require
special seating for medical reasons, please let us know. Some
airlines allow you to pre-book your seats for a small charge,
please call us for more information.
Airlines/Aircraft - Airlines reserve the right to substitute
carriers, aircraft types, configuration and classes on their
flights. A schedule change may range from five minutes to
a day or more. If a schedule change does occur, and we are
told about it before departure, we will offer a revised itinerary
and holiday cost to reflect that change. Please note that
the holiday price could be higher or lower, depending on the
flight affected. Notwithstanding the above, the provisions of
paragraph 10 of our Booking Terms & Conditions apply. Some
airlines may still consider an intermediary touchdown on a
flight as a ‘direct’ flight.
Alcohol Policy - All airlines operate a zero tolerance policy for
excess consumption of alcohol on board their flights. Some
airlines may or may not serve alcohol on their flights, and
some will charge for alcoholic and soft drinks.
Delays - Liability for flight delays are as per the airline’s own
conditions of carriage. Please see our terms and conditions or
call for more information.
Seat reservations - Advance seat requests can be made,
charges may apply.
Arrival in Canada - Customs & immigration formalities are
carried out at your first entry point into Canada. Therefore
if the journey to your final destination involves a change
of aircraft in Canada, you will be required to re-claim your
baggage to complete the formalities.
Schedule Changes - Flight schedules are arranged
many months in advance, and although rare, some flight
rescheduling does occur. In most instances, the changes are
kept to a minimum and we will do our best to inform you as
soon as possible. Your return flight should be reconfirmed
with your airline 72 hours before departure. Please note that
schedule changes are made by the airline, not by First Class
Holidays. We cannot accept liability for any extra charges
incurred as a result of a rescheduled flight.
Taxes - Taxes and service charges including airport
improvement fees in effect at the time of printing are included
in our prices.
Baggage Allowance - Luggage allowances vary depending
on your chosen airline and the fare purchased. Please ask for
details.
Meal Requests - All international flights include a meal
service; however flights within Canada may not include meals.
Your Airline will provide any special meals that you may
require (vegetarian, diabetic etc.). Please request your special
meal with your reservations consultant at the time of booking.
Local Departures (Air Canada, BA) - We have special add on
fares to allow you to travel from your local airport to London
Heathrow to connect with your transatlantic flight. Available
from; Belfast, Edinburgh, Glasgow, Aberdeen & Manchester.
Please call for details
Children’s Discounts (Air Canada & BA only) -
Children 2-11 years pay 75% of the adult fare. Infants under
2 and not occupying a seat pay 10% of the adult fare if the
return date is prior to their 2nd birthday.
IMPORTANT INFORMATION
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