5 months ago

The Tricky Side Of Omni-Channel

In other words: the

In other words: the steep growth in CC & CS technology can create as many obstacles to performance as it creates opportunities and lower performance. WHY?

Some potential causes to look into 1. Dispersed and non available data hinders performance 2. Right point of entry 3. More complex voice contacts – need for right support and info 4. Lack of employee engagement