11.04.2018 Views

The Tricky Side Of Omni-Channel

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Aligned integrated cross platform<br />

customer visual communications<br />

Guide clients and consumer front of house towards the right channels and<br />

information, manage processes at their origin<br />

Inform along the customer journey from start to finish<br />

Make sure agents and consumers have access to the right info at the right<br />

moment – visual alignment back and front of house<br />

Closer collaboration between CC &CS and marketing !

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