7 months ago

The Tricky Side Of Omni-Channel

Internal communications

Internal communications with impact Inform, inspire, involve, connect … engage Use intellignt visual communications to reshape the working environment and create a more immersive and productive culture Use social media as a connector creating a bridge and giving employees an active role in the communications strategy, making them a participant rather than a spectator

Aligned integrated cross platform customer visual communications Guide clients and consumer front of house towards the right channels and information, manage processes at their origin Inform along the customer journey from start to finish Make sure agents and consumers have access to the right info at the right moment – visual alignment back and front of house Closer collaboration between CC &CS and marketing !