The Tricky Side Of Omni-Channel
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Aligned integrated cross platform<br />
customer visual communications<br />
Guide clients and consumer front of house towards the right channels and<br />
information, manage processes at their origin<br />
Inform along the customer journey from start to finish<br />
Make sure agents and consumers have access to the right info at the right<br />
moment – visual alignment back and front of house<br />
Closer collaboration between CC &CS and marketing !