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2000 Annual Report - Yum!

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Tricon’s International<br />

business represents<br />

about one-third<br />

of our profits. We<br />

opened 929 new traditional<br />

restaurants<br />

internationally, driven<br />

by the significant<br />

growth of our Asia-<br />

Pacific businesses.<br />

up a new system to pay our vendors on time. This allowed us<br />

to continue to satisfy our customers by keeping our restau-<br />

rants open and having product available. That’s behind us<br />

now as we achieved the best possible outcome when McLane<br />

Company, Inc. finalized its purchase of AmeriServe. McLane,<br />

a division of Wal-Mart, is a financially solid, world-class<br />

distributor with a proven track record of excellent service.<br />

While this situation cost us significant financial and human<br />

capital, it also showed that we can weather even the most<br />

difficult times because of our financial strength and the capa-<br />

bility of our people.<br />

Our focus now is to put 100% of our efforts toward achiev-<br />

ing our superordinate business objective: sustainable sales<br />

growth. This means we have to become maniacal about doing<br />

a better job of satisfying customers, which will enable us<br />

to drive same store sales growth and add new units around<br />

2 TRICON GLOBAL RESTAURANTS<br />

the globe. In fact, we are striving to build a global restaurant<br />

system of over 725,000 Customer Maniacs, team members<br />

who are obsessed to go the extra mile to make sure we put<br />

a YUM on our customers’ faces every time they eat our food.<br />

This is the key to sales and profitability.<br />

In this report, the presidents of KFC, Pizza Hut, Taco Bell<br />

and Tricon Restaurants International will share with you what<br />

they are doing to drive sustainable sales growth and bring cus-<br />

tomer mania to life. Customer mania is taking hold!<br />

Going forward, we will continue to report on five key<br />

areas of our business that we believe are important to measur-<br />

ing our growth and progress in becoming a unique restaurant<br />

company and a great investment. During <strong>2000</strong>, we made sub-<br />

stantial progress in all these areas except U.S. blended same<br />

store sales growth.

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