2000 Annual Report - Yum!
2000 Annual Report - Yum!
2000 Annual Report - Yum!
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Tricon’s International<br />
business represents<br />
about one-third<br />
of our profits. We<br />
opened 929 new traditional<br />
restaurants<br />
internationally, driven<br />
by the significant<br />
growth of our Asia-<br />
Pacific businesses.<br />
up a new system to pay our vendors on time. This allowed us<br />
to continue to satisfy our customers by keeping our restau-<br />
rants open and having product available. That’s behind us<br />
now as we achieved the best possible outcome when McLane<br />
Company, Inc. finalized its purchase of AmeriServe. McLane,<br />
a division of Wal-Mart, is a financially solid, world-class<br />
distributor with a proven track record of excellent service.<br />
While this situation cost us significant financial and human<br />
capital, it also showed that we can weather even the most<br />
difficult times because of our financial strength and the capa-<br />
bility of our people.<br />
Our focus now is to put 100% of our efforts toward achiev-<br />
ing our superordinate business objective: sustainable sales<br />
growth. This means we have to become maniacal about doing<br />
a better job of satisfying customers, which will enable us<br />
to drive same store sales growth and add new units around<br />
2 TRICON GLOBAL RESTAURANTS<br />
the globe. In fact, we are striving to build a global restaurant<br />
system of over 725,000 Customer Maniacs, team members<br />
who are obsessed to go the extra mile to make sure we put<br />
a YUM on our customers’ faces every time they eat our food.<br />
This is the key to sales and profitability.<br />
In this report, the presidents of KFC, Pizza Hut, Taco Bell<br />
and Tricon Restaurants International will share with you what<br />
they are doing to drive sustainable sales growth and bring cus-<br />
tomer mania to life. Customer mania is taking hold!<br />
Going forward, we will continue to report on five key<br />
areas of our business that we believe are important to measur-<br />
ing our growth and progress in becoming a unique restaurant<br />
company and a great investment. During <strong>2000</strong>, we made sub-<br />
stantial progress in all these areas except U.S. blended same<br />
store sales growth.