2000 Annual Report - Yum!

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“ On behalf of all the restaurant operators around the world, we want all of our shareholders to know we’re committed to one thing – building an operating culture where everything is centered on our customers. Together, we’re creating a force of over 725,000 CUSTOMER MANIACS in KFC, Pizza Hut and Taco Bell restaurants around the world – focused on satisfying our customers better than any other restaurant company. We are custo 6 TRICON GLOBAL RESTAURANTS “Going forward, we’ll be absolutely committed to becoming true Customer Maniacs. We want to be so maniacal about satisfying our customers that we think about it all the time. We wake up every morning so PUMPED UP and PASSIONATE about pleasing them that we’re OBSESSED with how we can better serve them. “As Customer Maniacs, we do whatever it takes to make sure that every time customers enjoy our food, they’ve had
the best possible experience – every customer, every restaurant, every time. “And we’re driving this message home by executing the basics – focusing on CHAMPS, our core program for training, measuring and rewarding employee performance against key customer metrics. CHAMPS aligns all of our systems and processes around one set of standards and encourages everyone, at every level, to take accountability for not mer maniacs! only meeting but exceeding customer expectations. And when we execute the basics well, we’re making our customers happy – that’s JOB #1 for us. “Over the next few pages, you’ll read about some true Customer Maniacs who walk the talk of Customer Mania in their restaurants every day. I think you’ll see why Tricon is on its way to becoming the most customer- focused restaurant company in the world!” Aylwin Lewis Chief Operating Officer CHAMPS = Cleanliness Hospitality Accuracy Maintenance Product Quality Speed of Service
Page 1 and 2: 2000 Annual Report TRICON GLOBAL RE
Page 3 and 4: Dear Partners As you’ll see on th
Page 5 and 6: 1. International Expansion Our Inte
Page 7: eturn on invested capital improving
Page 11 and 12: Jianzhong Tang was turning five. He
Page 13 and 14: “We’ve been focused on growing
Page 15 and 16: mile! Just about all 10,000 people
Page 17 and 18: Pizza Hut was named the #1 national
Page 19 and 20: customers
Page 21 and 22: generation of chicken lovers; accel
Page 23 and 24: Team member Jeff Shine brightens th
Page 25 and 26: Taco Bell continues to drive custom
Page 27 and 28: U.S. Sales by Daypart (% of Sales)
Page 29 and 30: Depending upon the facts and circum
Page 31 and 32: Results of Operations Worldwide Res
Page 33 and 34: Worldwide Other (Income) Expense 20
Page 35 and 36: U.S. System Sales System sales were
Page 37 and 38: International System Sales System s
Page 39 and 40: Financing Activities Our primary ba
Page 41 and 42: subject to tax considerations and l
Page 43 and 44: Consolidated Statements of Cash Flo
Page 45 and 46: Consolidated Statements of Sharehol
Page 47 and 48: To the extent we participate in ind
Page 49 and 50: previously closed stores. These cos
Page 51 and 52: Confidence level means the likeliho
Page 53 and 54: The following table summarizes the
Page 55 and 56: At December 30, 2000, we had unused
Page 57 and 58: The components of net periodic bene
Page 59 and 60:
We estimated the fair value of each
Page 61 and 62:
This description of the rights is q
Page 63 and 64:
the ultimate cost of the AmeriServe
Page 65 and 66:
Due to the inherent volatility of o
Page 67 and 68:
Note 22 Selected Quarterly Financia
Page 69 and 70:
Selected Financial Data Fiscal Year
Page 71 and 72:
A B C D E F G H I J K L Board of Di
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2000 Annual Report - Yum!

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