Multibranding - Yum!
Multibranding - Yum!
Multibranding - Yum!
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2003 was another solid year for Taco Bell —<br />
filled with terrific products and results. Our<br />
Customer Mania culture helped drive company<br />
same-store sales growth of 2% — and for the<br />
first time — our system average unit volume<br />
® exceeded $1,000,000.<br />
Mexican-inspired products like our delicious tacos, filling<br />
burritos, signature quesadillas, and innovative Border Bowls®<br />
had customers coming back for that “Taco Bell taste” you can’t<br />
get anywhere else. And 2004 promises some great specialty<br />
items as part of our new Big Bell Value Menu.<br />
The Taco Bell team is also delighting our customers with<br />
a more consistent, satisfying experience every time they<br />
visit — and we’re seeing particular progress during Late Night.<br />
We’re proud of the fact that QSR Magazine rated us second<br />
in the overall drive-thru experience in their 2003 Drive-Thru<br />
Survey. And even our internal operations measurement — or<br />
CHAMPS performance — tells us that we’re on the right track<br />
and providing a more consistent customer experience.<br />
We’re thrilled to see our customer compliments up 59% over<br />
last year — and our employees are telling us they’re more satisfied<br />
as well! In fact, we’re proud our team member turnover is<br />
down to 107% in 2003 from 221% in 2001.<br />
I hope you’ll agree we’ve made solid progress this year, but<br />
we believe many opportunities remain — and we’re committed<br />
to even better results in 2004. It’s our passion around People<br />
Capability, Operations Excellence,<br />
Innovative Products and Marketing,<br />
that will entice more and more hungry<br />
customers to Think Outside the Bun!<br />
Emil Brolick<br />
President and Chief Concept Offi cer, Taco Bell<br />
15.