FBR Issue 3 - 2018

FBR SPECIAL REPORT
As someone who holds the position once held
by Dale Carnegie, I aspire to lead as he did—
with insight, innovation and service to others.
Joe Hart
President & CEO
Dale Carnegie
“
Our brand’s culture is about seeing the inherent greatness that exists within people and our
mission is to help unlock that; it’s about the Dale Carnegie Principles—about putting people
first and teaching people ‘How to Win Friends and Influence People.’”
Trust is the basis of all relationships and,
in order to gain trust, you must be transparent
in both good times and in bad.
“
I am someone who is inspired by working side-by-side with people who are in it to win it!
People who take accountability for themselves, who I can trust and who have my back—
because I have theirs—and who are passionate about everything they do. Those are the
people that inspire me to be better and to help them be better.”
Debbie Fiorino
Senior Vice President
Dream Vacations
I am inspired by making a difference in people’s
lives. I get to do that every day in franchising,
helping our franchisees achieve the dream of
business ownership.
Catherine Monson
CEO
FASTSIGNS
“
I encourage every franchise leader to develop a positive culture and motivating environment where
people know and understand the company’s objectives and how what they do each day contributes
to achieving those goals. People are more motivated when they are well-trained, have the tools they
need, can share their ideas openly, take chances, and innovate or improve processes.”
For more information on this report, visit: www.FranchiseBusinessReview.com | 23