M5_Communication_Strategy_v6

More documents

Recommendations

Info

CULTURAL TOURISM TRAINING COURSE MODULE 5 - COMMUNICATION STRATEGY Rules and examples of assertive communication First rule: Authenticity “I am who I am and not who others want me to be. I show you my feelings and I would like you to show me yours. I want us to “hold a mirror up for each other” and learn. You can tell me what you think but also how you feel so that we can communicate” Second rule: Openness “I accept how you are and not how I want you to be. I offer you good intentions, respect, and affection and I expect the same from you.” Third rule: Setting limits “I wish to stay in a creative relationship with you with a clear line between you and me.” Fourth rule: The inevitability of disagreements “I don’t recognize losers and winners. Only different viewpoints and a battle of opinions exists. I wish to cooperate and communicate with you but I don’t want to submit myself to you. We will solve mutual disagreements with agreements and understandings, assertively and not aggressively. Let’s remain allies and colleagues even if our relationship is based on superiority or subordination.” 10
CULTURAL TOURISM TRAINING COURSE MODULE 5 - COMMUNICATION STRATEGY Exercise: How do I communicate? Assertiveness is the ability to express your wishes and beliefs in a positive way. Too little assertiveness can make you a “doormat”. Too much, and we can be bossy and aggressive. Think of a time when you were a doormat. What happened? ____________________________________________________________ What did you do? ____________________________________________________________ How did you feel? ____________________________________________________________ Now, think of a better way to handle that situation in the future. Write a better response and practice it. Think of a time when you were too bossy. What happened? _____________________________________________________________ What did you do? ____________________________________________________________ How did you feel? ____________________________________________________________ Now, think of a better way to handle that situation in the future. Write a better response and practice it. . 11
Page 1 and 2: MODULE 5 COMMUNICATION STRATEGY
Page 3 and 4: CULTURAL TOURISM TRAINING COURSE MO
Page 9: CULTURAL TOURISM TRAINING COURSE MO
Page 41: CULTURAL TOURISM TRAINING COURSE MO

M5_Communication_Strategy_v6

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?