M5_Communication_Strategy_v6

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CULTURAL TOURISM TRAINING COURSE MODULE 5 - COMMUNICATION STRATEGY Establishing and maintaining a dialogue with your partners and clients “Sharing is caring” : Causing attention online Viral marketing & direct feedback / discussion Social Media = “Edutainment”! Social Media needs to follow a clear communication strategy in order to be successful. Please refer to more detailed examples, and guidelines for Social Media & digital communication technologies, in the EUROPETOUR Social Media Guidelines. 38
CULTURAL TOURISM TRAINING COURSE MODULE 5 - COMMUNICATION STRATEGY Exercise Improving Social Media <strong>Communication</strong> Think about the different Social Media channels available to you and your business, and which you y would like to use in the future. Then make up a list of the key demographics, and their characteristics, you wish to address : i.e. special interest travellers, religious heritage, creative tourism, etc. Which networks / keywords, such as #hashtags, do they use to find and communicate information? (#Winelover, #CreativeTravel, #Culture, #Museum, etc.) What digital communication technologies are used by your competitors, to address their clients and networks? Why? Are they successful, and why / why not? Which message do you promote on your website and / or Social Media channels? What are areas of improvement? How will you evaluate, and monitor, success? Where do you see yourself and your digital communication efforts in: o Six months o One year o Two years from now? 39
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M5_Communication_Strategy_v6

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