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Tasmanian Business Reporter September 2018

Welcome to the September edition of the Tasmanian Business Reporter. After a crazy week in Federal politics, this month you'll read about the Tasmanian Chamber of Commerce's request to new Prime Minister Scott Morrison for action on more than $133 million of promises made to Braddon in July's by-election. You'll also find details of Tasmania's construction boom, which is predicted to continue for the foreseeable future, the launch of I-PREP, a University of Tasmania program set to align businesses with talented international students and a powerful column from TCCI Chair Susan Parr reinforcing the Chamber's call for local council amalgamation.

Welcome to the September edition of the Tasmanian Business Reporter.

After a crazy week in Federal politics, this month you'll read about the Tasmanian Chamber of Commerce's request to new Prime Minister Scott Morrison for action on more than $133 million of promises made to Braddon in July's by-election.

You'll also find details of Tasmania's construction boom, which is predicted to continue for the foreseeable future, the launch of I-PREP, a University of Tasmania program set to align businesses with talented international students and a powerful column from TCCI Chair Susan Parr reinforcing the Chamber's call for local council amalgamation.

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SEPTEMBER <strong>2018</strong><br />

T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY<br />

SHOW US<br />

THE<br />

MONEY<br />

An artist’s impression of the Devonport City<br />

Living Project which has been promised $10 million.<br />

Chambers call for action<br />

on by-election promises<br />

By TOM O’MEARA<br />

ONE of the first items to come<br />

across new Prime Minister Scott<br />

Morrison’s desk will be a letter<br />

from the <strong>Tasmanian</strong> Chamber of<br />

Commerce and Industry requesting<br />

action on more than $133 million<br />

of promises for Braddon.<br />

The staggering list of 27 commitments<br />

(see page 2) were<br />

made during the Super Saturday<br />

by-election campaign and start<br />

from the $30 million for assisting<br />

construction of the Cradle Mountain<br />

cableway project down to<br />

$20,000 for upgrades of the Irishtown<br />

Community Centre.<br />

The TCCI and three North West<br />

Chambers are putting pressure on<br />

Mr Morrison and his new ministers<br />

to release the timing of the<br />

infrastructure and community developments<br />

on the massive list.<br />

TCCI CEO Michael Bailey<br />

said with the support of Burnie,<br />

Devonport and Cradle Coast<br />

Chambers, the heat would be on<br />

the Government from now until<br />

the Federal election.<br />

Prime Minister Scott Morrison<br />

And while successful Labor<br />

candidate for Braddon, Justine<br />

Keay, doesn’t have to answer for<br />

the Opposition’s commitments<br />

she is working very hard for her<br />

electorate.<br />

In question time on August 16,<br />

in the House of Representatives,<br />

Ms Keay asked the Prime Minister<br />

and the appropriate Ministers,<br />

for a timeline<br />

around when<br />

each of the 27<br />

commitments<br />

would be<br />

honoured and<br />

if not, why<br />

not?<br />

The questions<br />

are unanswered<br />

at<br />

this stage but<br />

it is now on<br />

the agenda<br />

which is significant.<br />

Mr Bailey<br />

said the<br />

days of fake<br />

promises<br />

and commitments<br />

were now of the past and<br />

the Chamber movement would be<br />

holding government to account.<br />

“These commitments are in<br />

stone regardless of the individual<br />

changes in prime minister and<br />

ministers,” Mr Bailey told the <strong>Tasmanian</strong><br />

<strong>Business</strong> <strong>Reporter</strong>.<br />

Continued page 2<br />

How<br />

TCCI<br />

MEMBERSHIP<br />

benefits your business<br />

The <strong>Tasmanian</strong> Chamber of Commerce<br />

and Industry is an independent<br />

membership organisation that<br />

positively leads and supports the<br />

<strong>Tasmanian</strong> business community.<br />

TCCI provides valuable support to its members<br />

through advocacy and a range of programs<br />

and services including:<br />

> Customised membership to achieve<br />

your business objectives<br />

> Workplace relations advice<br />

> Workplace health and safety<br />

> Networking and promotion<br />

> Training and workforce development<br />

> Events<br />

<strong>Tasmanian</strong> Chamber<br />

of Commerce and Industry<br />

Hobart | Launceston<br />

Ph: 1300 559 122 www.tcci.com.au<br />

JOIN TODAY!


2 <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong><br />

NEWS<br />

High hopes for pilot school<br />

THE odds have shortened<br />

for Launceston to become<br />

home to hundreds<br />

of pilot trainees after Qantas<br />

announced its $20<br />

million Pilot Academy<br />

would be built across two<br />

locations.<br />

Nine regional cities<br />

across Australia – Alice<br />

Springs, Bendigo, Busselton,<br />

Dubbo, Launceston,<br />

Mackay, Tamworth,<br />

Toowoomba and Wagga<br />

Wagga – have been shortlisted,<br />

with a decision imminent.<br />

Plans for the Qantas<br />

Group Pilot Academy<br />

were announced in February<br />

this year and it’s<br />

expected the first site will<br />

be operational during<br />

2019 with the second site<br />

expected to be operational<br />

in 2020.<br />

Qantas Group CEO<br />

Alan Joyce said that initial<br />

scoping had shown<br />

that two locations would<br />

be needed to reach the<br />

academy’s potential.<br />

“We’re aiming to train<br />

up to 100 pilots in year<br />

one but we expect this to<br />

grow to as many as 500 a<br />

year and that can only be<br />

achieved if we have more<br />

than one location,” Mr<br />

Joyce said.<br />

Launceston Airport is in the running as one<br />

of the locations for the planned Qantas Pilot<br />

Academy.<br />

“Adding up to 250<br />

students plus instructors<br />

and support staff to any<br />

of these places needs<br />

the right infrastructure at<br />

airports, but also in the<br />

towns themselves.<br />

“The academy represents<br />

a commercial opportunity<br />

for Qantas, but<br />

it’s also important for the<br />

future of Australian aviation.<br />

“We expect that pilots<br />

completing their training<br />

with the academy could<br />

fly for other airlines, the<br />

defence force or services<br />

like the Royal Flying<br />

Doctors.”<br />

The academy is part of<br />

the Qantas Group’s plans<br />

to build a long-term talent<br />

pipeline for its airlines<br />

and the broader industry<br />

to meet the increasing<br />

need for skilled aviators.<br />

Boeing’s latest estimates<br />

show that 790,000<br />

more pilots will be required<br />

globally over the<br />

next 20 years, around one<br />

third of them in Asia Pacific.<br />

e dition<br />

T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 1 2 , 0 0 0 M O N T H LY<br />

<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> can now be delivered directly to your inbox. With our 30,000-strong monthly print<br />

readership, our new up-to-date digital distribution will keep <strong>Tasmanian</strong>s abreast of the all latest in local business<br />

news. From this month we will distribute electronic editions of the <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> as we go to print.<br />

To confirm your copy sign up to our mailing list via<br />

tbreditorial@fontpr.com.au<br />

T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY<br />

Tasmania’s business newspaper is published monthly by the<br />

<strong>Tasmanian</strong> Chamber of Commerce and Industry. It is distributed<br />

to businesses in Tasmania as well as key decision-makers.<br />

Circulation: 12,000<br />

Chambers call for<br />

action on pledges<br />

From page 1<br />

“We will also be reminding<br />

Opposition<br />

Leader Bill Shorten of<br />

his very generous and<br />

creative commitments<br />

for Braddon if his party<br />

wins the up-coming<br />

Federal election.”<br />

Mr Bailey said the<br />

TCCI, the NW Chambers<br />

and the national<br />

body, the Australian<br />

Chamber of Commerce<br />

and Industry have played<br />

a role to bring business<br />

back to the agenda.<br />

“Local issues are<br />

where the power sits<br />

at elections and we are<br />

playing a major a role for<br />

our members, listening<br />

to their issues and opportunities<br />

that governments<br />

overlook, or are simply<br />

unaware of.<br />

“The forums we have<br />

held before the by-election<br />

were terrific because<br />

we heard the questions<br />

that our members and<br />

the community wanted,<br />

not just froth from candidates<br />

and their leaders.<br />

“We recently had a<br />

constructive brief of the<br />

Braddon by-election and<br />

I can guarantee that the<br />

chamber will be very active<br />

through the Federal<br />

election campaign.<br />

“Already ACCI has<br />

agreed to adopt our approach<br />

throughout the<br />

nation.<br />

“But the big win for<br />

Tasmania is we will introduce<br />

the <strong>Tasmanian</strong><br />

issues which were lost in<br />

the last Federal election<br />

and left Tasmania without<br />

a government seat.<br />

“We need to bring<br />

business to the forum<br />

and will do this city by<br />

city, town by town and<br />

region by region,” Mr<br />

Bailey said.<br />

o<br />

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Commitments<br />

Federal Government promises during the July by-election in<br />

Braddon<br />

$30 million towards construction of the Cradle<br />

Mountain cableway project<br />

$60 million for work on the Bass Highway between<br />

Wynyard and Marrawah<br />

$10 million toward work on the Murchison Highway<br />

$20,000 for upgrades to the Irishtown<br />

Community Centre<br />

$95,000 for new indoor training centre at Ulverstone<br />

District Cricket Club<br />

$200,000 for upgrades and safety measures to<br />

Wynyard BMX Park club.<br />

$60,000 for new electronic scoreboard at West Park<br />

before the start of the <strong>2018</strong>-19 cricket season<br />

$65,000 to Coastal Motocross Club before the<br />

National championships on <strong>September</strong> 30<br />

$300,000 to Devonport Gymnastics Club new facilities<br />

$500,000 for synthetic turf field, lighting and<br />

construction of junior areas at Montello Soccer grounds<br />

$3.4 million for flood barriers and walls at Latrobe township<br />

$50,000 for the consultation of location of two<br />

artificial reefs and fish aggregation devices in NW<br />

$700,000 to improve phone coverage in the<br />

West Coast Council region<br />

$750,000 to establish an advanced training centre in Burnie<br />

$2.4 million to UTAS Centre in Burnie for research<br />

to prevent health issues in the area<br />

$600,000 for new psychology service for Burnie<br />

$200,000 for additional complex mental health in<br />

far NW and King Is<br />

$4 million to Brave Foundation for a trial to reduce<br />

welfare dependency among young parents<br />

$3.9 million for job ready package for collaboration<br />

between business and TAFE up skill 600 NW <strong>Tasmanian</strong>s<br />

$1 million toward upgrade facilities at Meercroft, Devonport<br />

$2.5 million to Central Coast Council for Ulverstone<br />

Cultural Precinct<br />

$55,000 Ulverstone Rotary Club for storage and meeting place<br />

$301,320 for King Is childcare and early learning centre<br />

$10 million to Devonport City Council Living City project.<br />

$2.4 million for Devonport Mental Health Nursing service<br />

$1.6 million for mental health issues in Devonport<br />

and surrounding areas<br />

$25,000 to Ridgley Cricket and Football Clubs<br />

Managing Editor: Tom O’Meara<br />

0418 135 822<br />

Editor: Becher Townshend<br />

0418 370 661<br />

Advertising and Special Projects<br />

Gil Sellars 0448 901 371<br />

gil@thetrustedmediaco.com<br />

Editorial & Advertising<br />

TBReditorial@fontpr.com.au<br />

www.tasmanianbusinessreporter.com.au<br />

Publisher:<br />

<strong>Tasmanian</strong> Chamber of Commerce and Industry<br />

309 Liverpool St, Hobart, TAS 7000<br />

Ph: 6236 3600 Fax: 6231 1278 admin@tcci.com.au<br />

The Old Post Office, 68-72 Cameron St,<br />

Launceston TAS 7250<br />

Ph: 6331 1144 laun@tcci.com.au<br />

Production:<br />

aldridge.media<br />

Ph: 0431 241 775<br />

aldridge.media@iinet.net.au<br />

Printer: Mercury<br />

Level 1, 2 Salamanca Square, Hobart, 7000


<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 3<br />

Building<br />

activity<br />

through<br />

the roof<br />

TASMANIAN building<br />

approvals and construction<br />

activity are through<br />

the roof with statistics<br />

indicating the boom<br />

will continue for the<br />

foreseeable future.<br />

There are $1.8 billion<br />

worth of commercial<br />

projects under construction<br />

across the state and<br />

a further $2.8 billion are<br />

in the planning stages,<br />

Building and Construction<br />

Minister Guy Barnett<br />

said.<br />

Mr Barnett said employment<br />

in the building<br />

and construction<br />

sector was at its highest<br />

ever level, with an average<br />

of 23,200 employed<br />

in the industry.<br />

The Government has<br />

set a target to increase<br />

the number of people<br />

employed in the building<br />

and construction<br />

sector by 25 per cent<br />

over the next five years<br />

and also boost the number<br />

of apprentices by 40<br />

per cent by 2025.<br />

“The latest ABS figures<br />

show that Tasmania<br />

has recorded the<br />

highest growth rate in<br />

the nation in respect<br />

to new residential construction,<br />

with a 22 per<br />

cent increase in the value<br />

of new residential<br />

work done in the 2017-<br />

18 financial year, compared<br />

to the previous<br />

year,” Mr Barnett said.<br />

Cranes are a welcme addition to the Hobart skyline.<br />

<strong>Business</strong> open to international students<br />

BUSINESS has responded<br />

to the opportunity to<br />

open their doors to talented<br />

and enthusiastic<br />

international UTAS and<br />

TasTAFE students.<br />

The formal launch<br />

of I-PREP at the IMAS<br />

Waterfront Building,<br />

Battery Point, recently<br />

welcomed the first 19<br />

participating employers<br />

who are being encouraged<br />

to offer international<br />

students internships.<br />

Close to 100 people attended<br />

the launch by Department<br />

of State Growth<br />

Secretary Kim Evans<br />

representing Treasurer<br />

Peter Gutwein.<br />

Mr Evans said the <strong>Tasmanian</strong><br />

Government financially<br />

supported the<br />

project because of the<br />

range of opportunities<br />

it presented - giving international<br />

students the<br />

opportunity to engage in<br />

and make a valuable contribution<br />

to <strong>Tasmanian</strong><br />

workplaces.<br />

“For business to grow,<br />

they must be willing to<br />

“Not only is this the<br />

highest growth rate in<br />

innovate and explore<br />

new ideas and ways of<br />

thinking,” Mr Evans<br />

said.<br />

“I-Prep helps <strong>Tasmanian</strong><br />

businesses open<br />

their doors to talented<br />

and enthusiastic international<br />

students, unlocking<br />

benefits for both the<br />

students and their businesses.<br />

It connects business<br />

with people that<br />

bring with them fresh<br />

ideas and enthusiasm.<br />

“And of course, it<br />

gives students, both<br />

the country, but it is also<br />

five times higher than<br />

UTAS and TasTAFE, a<br />

real world job experience<br />

and new skills.<br />

“We know from our<br />

Population Growth<br />

Strategy that for many<br />

international students<br />

there is a desire to remain<br />

in Tasmania following<br />

their graduation.<br />

“International education<br />

now contributes<br />

$376 million to the<br />

state’s economy, Tasmania’s<br />

fourth largest export<br />

earner.<br />

“Tasmania now hosts<br />

Writers<br />

head to<br />

Tamar<br />

TASMANIA on the Global<br />

Page is the theme for<br />

the biennial Tamar Valley<br />

Writers Festival, which returns<br />

this month.<br />

Since the inaugural festival<br />

in 2014, the Tamar<br />

Valley Writers Festival has<br />

grown to become one of<br />

Australia’s largest regional<br />

writers festivals - boosting<br />

tourism in the region.<br />

The Tamar Valley Writers<br />

Festival runs from<br />

Friday, 14 to Sunday, 16<br />

<strong>September</strong>, and further information<br />

is available at<br />

www.tamarvalleywritersfestival.com.au.<br />

the national growth rate<br />

of 4.4 per cent.”<br />

Housing finance<br />

commitments in Tasmania<br />

grew for the seventh<br />

month in a row, the<br />

total number of building<br />

approvals was 27<br />

per cent higher in June<br />

<strong>2018</strong> compared to the<br />

previous year, while<br />

dwelling commencements<br />

were nearly 10<br />

times the national average.<br />

“These results are<br />

fantastic, not just for<br />

the building and construction<br />

industry, but<br />

the entire <strong>Tasmanian</strong><br />

economy,” he said.<br />

“We have introduced<br />

our nation-leading and<br />

industry supported<br />

building reforms, which<br />

make it faster, fairer,<br />

simpler and cheaper to<br />

build in Tasmania.<br />

The independent<br />

Building Confidence<br />

report by Professor Peter<br />

Shergold and Bronwyn<br />

Weir, released earlier<br />

this year, shows that<br />

Tasmania is well ahead<br />

of the rest of Australia<br />

in ensuring the level of<br />

regulatory oversight for<br />

building work matches<br />

the risk to public health<br />

and safety.”<br />

The Housing Industry<br />

Association also<br />

has a positive outlook<br />

for Tasmania’s home<br />

building industry, forecasting<br />

a 4.8 per cent<br />

increase in new home<br />

starts during <strong>2018</strong>-19.<br />

about 5400 intentional<br />

students through University<br />

and TasTAFE.”<br />

The 19 inaugural<br />

business are Stornoway,<br />

Marinova, Crowe<br />

Horwath, Anglicare<br />

Tasmania, Australian<br />

Computer Society, Eastside<br />

Lutheran College,<br />

Houston’s Farm, Community<br />

Transport Services<br />

Tasmania, Hobart<br />

City Council, Enterprize,<br />

Cricket Tasmania, Glenorchy<br />

City Council,<br />

Oak Possability, Migrant<br />

Resource Centre,<br />

Masonic Care Tasmania,<br />

Honey&Fox, Leishman<br />

and Associates, Metro<br />

and Calvary Hospitals.<br />

The university’s new<br />

Industry Engagement<br />

Co-ordinator Penny<br />

Stringer is excited about<br />

the potential of the initiative<br />

and is aiming to<br />

enrol 100 internship positions<br />

by the end of the<br />

year.<br />

For more information<br />

email Leap.Connect@<br />

utas.edu.au<br />

NEWS<br />

Mac<br />

Point<br />

reveals<br />

first<br />

move<br />

CONSTRUCTION<br />

will soon begin on Mac<br />

Point’s first significant<br />

new development – a<br />

mixed use interim build<br />

incorporating innovative<br />

office space, a restaurant,<br />

an Aboriginal space,<br />

and cultural and creative<br />

community uses.<br />

Core Collective Architects<br />

has submitted a<br />

development application<br />

for the Long.House project<br />

on the corner of Davey<br />

and Evans Sts.<br />

If approved, the<br />

$700,000 project will<br />

stand for five years while<br />

planning continues for<br />

the permanent builds under<br />

the bold $2 billion<br />

Mona vision or 30-year<br />

reset master plan - which<br />

takes in sections of the<br />

working port, Cenotaph<br />

and Regatta Grounds.<br />

Architect Ryan Strating<br />

said the Long.House<br />

project was a unique<br />

“pop-up” mixed use creative<br />

Hobart hub exploring<br />

inter-cultural and<br />

inter-disciplinary co-creation.<br />

The central focus of<br />

the Long.House will be a<br />

community cooking and<br />

pop-up restaurant space<br />

by renowned chef Luke<br />

Burgess.<br />

The Long.House will<br />

include office space for<br />

start-ups, creative and architectural<br />

businesses, as<br />

well as businesses with a<br />

specific innovation and<br />

sustainability focus.<br />

The Long.House will<br />

also include a cultural<br />

and performance space.<br />

The project originated<br />

from a Registration of Interest<br />

process the Macquaire<br />

Point Development<br />

Corporation conducted<br />

during October 2017.


4 <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong><br />

THOUGHT LEADERSHIP<br />

Over-representation<br />

breeding self-interest<br />

Susan<br />

Parr<br />

TCCI Chair<br />

TASMANIA is growing like<br />

Topsy who is outgrowing her<br />

clothes, shoes and bed.<br />

Like Topsy, Tasmania now<br />

is outgrowing our governance<br />

systems and our capacity to<br />

manage and plan across a<br />

range of current and future<br />

challenges.<br />

Tasmania’s population is<br />

just over 500,000. We have<br />

29 councils with 263 elected<br />

members. The oft repeated<br />

motherhood statement that<br />

“local government is the tier<br />

of government closest to the<br />

people” and therefore is the<br />

“most representative” is too<br />

readily accepted.<br />

Having so many elected<br />

members for such a small<br />

state raises the question of<br />

“who is representing whom or<br />

what?”<br />

It is clear that with such a<br />

concentration of representation,<br />

self-interest, personal<br />

preferences and philosophies<br />

assume an importance that is<br />

disproportionate to the total<br />

community interest.<br />

I believe that it has encouraged<br />

<strong>Tasmanian</strong>s to think<br />

that, if as an individual, I do<br />

not like or approve of a proposal,<br />

then I can expect it to<br />

be stopped or significantly<br />

modified.<br />

Because a candidate for<br />

election only needs a very few<br />

votes to succeed, the whole<br />

community perspective is not<br />

rigorously considered.<br />

There is no incentive to<br />

consider how neighbouring<br />

municipalities might be impacted,<br />

so the whole state<br />

continues to have absurd differences<br />

in service provision.<br />

The recent deplorable results<br />

of local government<br />

performance in governance,<br />

financial planning and the<br />

provision of services is a<br />

By TOM O’MEARA<br />

THREE local authorities would<br />

replace the state’s 29 councils in a<br />

bold new plan floated by the <strong>Tasmanian</strong><br />

Chamber of Commerce<br />

and Industry.<br />

With the <strong>Tasmanian</strong> economy<br />

at its strongest in recent history,<br />

the state’s peak business organisation<br />

has called on the State Government<br />

and Labor Opposition to<br />

reform local government once and<br />

for all.<br />

TCCI CEO Michael Bailey<br />

said the chamber’s vision would<br />

improve efficiency and provide<br />

greater transparency.<br />

The TCCI has been a strong advocate<br />

to restore State Parliament<br />

to 35 seats, and now it wants to review<br />

what it says is an antiquated<br />

and inefficient local government<br />

sector.<br />

Mr Bailey said the system was<br />

not based on modern best practice.<br />

“The days have gone when every<br />

town in Tasmania needed a local<br />

council and it is time to ensure<br />

there is more transparency in the<br />

sector,” he said.<br />

“In Victoria rate capping is now<br />

a way of life, with consumers and<br />

business able to compare their<br />

council performance with others<br />

through the “Know Your Council”<br />

website.<br />

“Not only are consumers and<br />

business able to compare rates in<br />

their municipality with those paid<br />

T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY<br />

Call for council cull<br />

in neighbouring council areas,<br />

but they are also able to compare<br />

the services offered and make informed<br />

decisions about what their<br />

local government area delivers.<br />

“There is no way to do that in<br />

Tasmania.”<br />

Tasmania has 29 councils, and<br />

263 councillors, for a population<br />

of just over 500,000 people, ranging<br />

in size from under 1000 people<br />

on Flinders Island to more<br />

than 67,000 people in Launceston.<br />

“We have 4000 local government<br />

employees, 23,000 State<br />

Government employees and<br />

just under 3500 Commonwealth<br />

Government employees, which<br />

equates to one employee for every<br />

Continued page 2<br />

How<br />

TCCI<br />

MEMBERSHIP<br />

benefits your business<br />

The <strong>Tasmanian</strong> Chamber of Commerce<br />

and Industry is an independent<br />

membership organisation that<br />

positively leads and supports the<br />

<strong>Tasmanian</strong> business community.<br />

TCCI provides valuable support to its members<br />

through advocacy and a range of programs<br />

and services including:<br />

> Customised membership to achieve<br />

your business objectives<br />

> Workplace relations advice<br />

> Workplace health and safety<br />

> Networking and promotion<br />

> Training and workforce development<br />

> Events<br />

<strong>Tasmanian</strong> Chamber<br />

of Commerce and Industry<br />

Hobart | Launceston<br />

Ph: 1300 559 122 www.tcci.com.au<br />

AUGUST <strong>2018</strong><br />

AXE THEM<br />

O\<br />

TCCI floats<br />

radical reform<br />

29 to 3<br />

JOIN TODAY!<br />

Last month’s <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong>’s coverage<br />

of the TCCI campaign launch.<br />

warning that we cannot continue<br />

as we have. The system<br />

is broken and threatens the future.<br />

Tasmania has a unique<br />

opportunity to create a more<br />

capable, better skilled and<br />

informed local government<br />

system to serve the 500,000<br />

people who live here and to<br />

ensure that services provided<br />

by local government meet the<br />

current and future needs of all<br />

<strong>Tasmanian</strong>s.<br />

It is time to bite the bullet.<br />

www.tcci.com.au<br />

A fair price for<br />

your business<br />

Dean<br />

Demeyer<br />

<strong>Business</strong> Broker<br />

WHEN it’s time to sell<br />

your business who should<br />

advise you on the eventual<br />

asking price – an accountant<br />

or a business broker?<br />

Some accountants specialise<br />

and have appropriate<br />

qualifications in<br />

valuing businesses.<br />

There are other professionals<br />

however who are<br />

better at providing you<br />

with the market value.<br />

Professional business<br />

brokers deal every day<br />

with buying and selling<br />

businesses. They have<br />

access to databases of<br />

sales, current market<br />

multiples for all industries,<br />

and knowledge of<br />

lender’s idiosyncrasies -<br />

all necessary to evaluate<br />

what a buyer may offer<br />

for your business in the<br />

current market. Knowing<br />

how buyers are thinking is<br />

useful.<br />

For example, an accountant<br />

will generally evaluate<br />

your business on the basis<br />

of its value on paper. This<br />

process relies on historical<br />

financial data and<br />

commonly used return on<br />

investment multipliers.<br />

Let’s say the net profit<br />

is $100,000 and the ROI is<br />

33 per cent. The accountant<br />

will say the business is<br />

worth $300,000.<br />

A broker will use a<br />

similar process but also<br />

take into account current<br />

market trends, the bank’s<br />

appetite for lending to that<br />

industry, the number of<br />

buyers enquiring about that<br />

industry to obtain a more<br />

realistic price. So the 33<br />

per cent ROI may actually<br />

to be closer to 40 per cent<br />

altering the listing price to<br />

$250,000.<br />

Dean Demeyer is<br />

a chartered accountant<br />

and licensed business<br />

broker<br />

Supporting<br />

those making<br />

a better<br />

community.<br />

Just one reason why our<br />

members voted us number one<br />

for customer satisfaction<br />

in Australia, two years in a row! *<br />

Mitch McPherson<br />

Founder, SPEAK UP! Stay ChatTY<br />

We’re your number one health insurer. Talk to us today!<br />

1300 651 988 stlukes.com.au<br />

for Customer Satisfaction*<br />

two years in a row!<br />

* #1 Roy Morgan Customer Satisfaction Awards: Private Health Insurer of the Year – 2016 & 2017. St.LukesHealth ABN 81 009 479 618 180376


T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY<br />

<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 5<br />

THOUGHT LEADERSHIP<br />

www.tcci.com.au<br />

Never give up on WH&S Out-of-hours<br />

Craig<br />

Hortle<br />

Workplace Health & Safety<br />

ONCE a workplace<br />

health and safety system<br />

has been consulted on<br />

with workers and agreed<br />

on by management, the<br />

next step in the process is<br />

to implement it.<br />

The process can be difficult<br />

at times due to work<br />

schedules, apathy in the<br />

workplace for WHS, lack<br />

of management support<br />

and entrenched workplace<br />

culture.<br />

How are you able to<br />

address these issues and<br />

others when implementing<br />

a WHS system?<br />

The first and most important<br />

step is to ensure<br />

that management is supportive<br />

of the process.<br />

This is not merely a tacit<br />

support of WHS policy<br />

and procedure but being<br />

actively involved.<br />

This can be achieved<br />

by:<br />

• being involved in<br />

safety meetings;<br />

• implementing well<br />

thought out safety initiatives;<br />

• make WHS a topic<br />

of conversation in the<br />

workplace;<br />

• practicing what you<br />

require from workers;<br />

and<br />

• actively auditing the<br />

system.<br />

Work schedules can<br />

be an issue if there are<br />

varied starting times in a<br />

workplace, different sites<br />

for work activities and<br />

different types of work<br />

carried out.<br />

These situations can<br />

be overcome with some<br />

suggestions including:<br />

• varying information<br />

session times for employees<br />

to attend;<br />

China leads increase in export value<br />

THE value of Australia’s<br />

exports of goods and services<br />

rose 14.8 per cent<br />

to $386.7 billion in 2017,<br />

based on the DFAT publication<br />

‘Composition of<br />

Trade Australia 2017’.<br />

China was Australia’s<br />

largest export destination<br />

(valued at $116.0 billion)<br />

and import source (valued<br />

at $67.4 billion).<br />

Australia’s top five<br />

goods and services exports<br />

were:<br />

- iron ore and concentrates<br />

($63.1 billion)<br />

- coal ($57.1 billion)<br />

-education-related<br />

travel services – which<br />

includes foreign student<br />

expenditure on tuition<br />

fees and living expenses<br />

Sally<br />

Chandler<br />

Tradestart Adviser<br />

BUSINESS<br />

HOBART’S BEST RANGE OF<br />

QUALITY ERGONOMIC FURNITURE<br />

FOR THE HOME AND OFFICE<br />

We specialise in high quality ergonomic chairs,<br />

alternative seating and electronic sit/stand desks.<br />

Flair Office Furniture has been providing quality, affordable office<br />

furniture to homes and offices throughout the Hobart region<br />

for nearly 15 years. We’re a locally-based, family-run business<br />

specialising in all types of products, so why not visit us today to<br />

see our fantastic range?<br />

• ensuring consistency<br />

of message across all<br />

work activities (office,<br />

production, workshop or<br />

field work); and<br />

• if a work site is significantly<br />

different in<br />

make-up than other sites<br />

there may be a need to<br />

tailor specific information<br />

for that site.<br />

Worker apathy and entrenched<br />

culture may be<br />

the two single most difficult<br />

problems to overcome.<br />

There is no silver<br />

(30% share and 21.2%<br />

growth in 2017), Japan<br />

(12.2% share and 22.8%<br />

growth in 2017), South<br />

Korea (6% share and<br />

14.4% growth in 2017),<br />

USA (5.4% share and<br />

1.8% growth in 2017),<br />

India (5.2% share and<br />

32.6% growth in 2017),<br />

and Hong Kong (3.9%<br />

share and 17% growth in<br />

2017).<br />

Other countries in order<br />

of share of total were<br />

Phone 6234 1127<br />

p: 6212 2210<br />

e: elise@elisearcher.com<br />

260 Argyle Street,<br />

m: PO North Box 426, Hobart Moonah, 7009<br />

www.elisearcher.com<br />

www.flairofficefurniture.com.au<br />

in Australia – ($30.3 billion)<br />

- natural gas ($25.6 billion)<br />

and,<br />

- personal travel (excluding<br />

education) services<br />

– which includes<br />

short-term visitors’ expenditure<br />

in Australia<br />

mainly for recreational<br />

purposes – ($21.3 billion).<br />

Australia’s top export<br />

markets for goods<br />

Alcoholic<br />

and services were China<br />

2<br />

ADVERTISEMENT<br />

Elise<br />

Archer<br />

YOUR QUICK GUIDE TO SERVICES AND PRODUCTS FOR YOUR BUSINESS<br />

Your local Liberal<br />

Member for Denison<br />

62 Main Rd, Moonah<br />

Please contact me:<br />

NZ (3.6%), Singapore<br />

(3.1%), UK (3%) and Taiwan<br />

(2.7%).<br />

Interestingly, export<br />

sales to the UK retracted<br />

25.4% compared to the<br />

2016 year.<br />

BUSINESS<br />

Authorised by Elise Archer, 62 Main Rd, Moonah, 7009<br />

WH&S needs to be a topic of conversation in the workplace.<br />

Australia’s merchandise<br />

trade with China<br />

saw iron ore as the number<br />

one export followed<br />

by coal, wool and other<br />

animal hair, copper ores<br />

and concentrates, edible<br />

products and preparations<br />

(not separately recorded),<br />

barley, crude minerals<br />

(not separately recorded),<br />

gold, aluminium ores and<br />

concentrates, and copper.<br />

beverages<br />

came in 12th with 62.9%<br />

growth in 2017, and beef<br />

WANTED<br />

<strong>Business</strong><br />

movers and<br />

shakers<br />

• Promotions<br />

• Appointments<br />

• Awards<br />

• Celebrating<br />

success<br />

Share the news<br />

with the<br />

<strong>Tasmanian</strong><br />

business<br />

community<br />

Send your news<br />

snippets, with a<br />

high quality photo,<br />

to TBReditorial@<br />

fontpr.com.au<br />

To see your business here, call Kerri on 0419 750 267 or email kerri@thetrustedmediaco.com<br />

bullet or one solution that<br />

will solve these issues.<br />

Some suggestions are:<br />

• be consistent with the<br />

message that you trying<br />

to get across;<br />

• don’t reward bad<br />

safety behaviour;<br />

• provide adequate<br />

training in WHS principles<br />

and your system that<br />

you are implementing;<br />

• listen to concerns or<br />

problems that the system<br />

has caused and implement<br />

change when possible<br />

to address these problems;<br />

and<br />

• do not give up.<br />

Even though change in<br />

a workplace can be difficult<br />

it is not impossible<br />

and can be achieved.<br />

For information on<br />

how to achieve this<br />

please contact Craig<br />

Hortle or Janelle<br />

Whitehouse at the<br />

TCCI on 1300 559 122<br />

or safety@TCCI.com.<br />

au<br />

13th with 24.2% growth.<br />

Merchandise exports<br />

to Japan saw coal as the<br />

number one export in<br />

2017 followed by iron<br />

ores and concentrates,<br />

beef, copper ores and<br />

concentrates, and aluminium.<br />

The full document can<br />

be accessed on the DFAT<br />

website at https://dfat.<br />

gov.au/about-us/publications/Pages/composition-of-trade.aspx<br />

For international trade<br />

and investment assistance<br />

contact Trade-<br />

Start Adviser, Sally<br />

Chandler, at sally.<br />

chandler@tcci.com.au<br />

or 1300 559 122.<br />

Your Partner<br />

in Print.<br />

www.footandplaysted.com.au<br />

Now incorporating<br />

THE CRAFT LIVES ON.<br />

conduct<br />

also counts<br />

Abbey<br />

George<br />

Workplace Relations<br />

THE past month has been an interesting one<br />

with several decisions being made by the Fair<br />

Work Commission that may impact workplace<br />

relations in the future.<br />

In particular, out-of-hours conduct was found<br />

to be a valid reason for dismissal in the case of<br />

Oliver Bridgewater v Healthscope Operations<br />

Pty Ltd T/A Prince of Wales Private Hospital.*<br />

In this case the applicant was dismissed for<br />

serious misconduct after being found to have<br />

breached the employer’s sexual harassment<br />

policy by sending a highly offensive and unwelcome<br />

message of a sexual nature to a colleague.<br />

This was despite the message being sent out<br />

of work hours and not on work property.<br />

From 1 August <strong>2018</strong>, employees that are covered<br />

by Modern Awards will have access to five<br />

days unpaid family and domestic violence leave<br />

where an employee is:<br />

• experiencing domestic violence; and<br />

• needs to do something to deal with the impact<br />

of domestic violence; and<br />

• it is impractical for the employee to undertake<br />

that outside their ordinary hours of work.<br />

This leave is available “in full” at the beginning<br />

of each 12 month period of employment,<br />

applies to all employees (including casuals) but<br />

does not accrue from year to year.<br />

This amendment in turn places obligations<br />

on employers regarding the storage and access<br />

to relevant information regarding the taking of<br />

family and domestic violence leave.<br />

Finally, another case to note is the termination<br />

of an employee from Cricket Australia following<br />

tweets being made about abortion. This<br />

matter is listed with the Fair Work Commission<br />

and has also resulted in proposed new social<br />

media guidelines for public servants produced<br />

by the <strong>Tasmanian</strong> State Service Management<br />

Office.<br />

*(U<strong>2018</strong>/2872) http://classic.austlii.edu.au/au/cases/<br />

cth/FWC/<strong>2018</strong>/3921.html<br />

You can contact TCCI by the Helpline on<br />

1300 765 123 or the TCCI on 1300 59 122<br />

or workplacerelations@tcci.com.au where<br />

we can assist with your questions about<br />

employment matters generally as well as<br />

assisting with drafting any policies or procedures<br />

required within your business.


WP - Advert Mar17.indd 1<br />

4/04/2017 1:15:43 PM<br />

6 <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong><br />

THOUGHT LEADERSHIP<br />

www.tcci.com.au<br />

$200m to future-proof ports<br />

WORK will start on a major<br />

expansion of Tasmania’s port<br />

infrastructure later this year,<br />

after TasPorts outlined a $200<br />

million Port Master Plan.<br />

TasPorts Chairman Stephen<br />

Bradford said the developments<br />

would help the company<br />

meet customer demand,<br />

attract new business and provide<br />

the best value for customers.<br />

“The plans guide port infrastructure<br />

investment over the<br />

next 15 years and are expected<br />

to help inject hundreds of<br />

millions of dollars into Tasmania’s<br />

economy over the<br />

longer term,” Mr Bradford<br />

said.<br />

TasPorts CEO Paul Weedon<br />

said the Port Master Plan was<br />

a major long-term investment<br />

to ensure that Tasmania’s<br />

maritime trade system had the<br />

capacity to grow for the benefit<br />

of the entire state.<br />

“With more than 99 per<br />

Uni College offers flexible degree delivery<br />

LEARNING never ends<br />

and the most important<br />

thing for me is that people<br />

can enter and exit<br />

education at different<br />

points on their life journey<br />

– especially for those<br />

employed in industry positions<br />

and interested in<br />

up-skilling and gaining<br />

formal qualifications relevant<br />

to their industry.<br />

Flexible course delivery<br />

of Associate Degrees<br />

SOLUTIONS<br />

IN PRINT<br />

your print specialist for over 90 years<br />

6391 8481<br />

cent of the state’s freight coming<br />

and going by sea, ports<br />

are one of our most important<br />

infrastructure assets and it is<br />

vital we plan for the future to<br />

meet growing demand,” Mr<br />

Weedon said.<br />

Projects include:<br />

BELL BAY - A $10 million<br />

investment to improve berthing<br />

capacity at Bell Bay No.6<br />

berth, enabling forestry and<br />

mining exports from multiple<br />

berths, upgrade of fuel pipelines<br />

and increased capacity<br />

for fuel storage. A new transport<br />

and wash-down system<br />

will also assist forestry exports.<br />

BURNIE - About $80<br />

million will be invested at<br />

Burnie, including the proposed<br />

international container<br />

terminal. Work will also include<br />

a project to dredge the<br />

berth to provide for Toll’s<br />

larger Bass Strait vessels and<br />

improved cruise facilities to<br />

LeeWhiteley<br />

University College<br />

Chief Executive<br />

www.woolstonprinting.com.au<br />

enable more ship visits and<br />

tourism growth.<br />

DEVONPORT - A $50-<br />

$60 million development<br />

will extend berthing facilities<br />

for passengers, cargo and<br />

freight. Infrastructure will accommodate<br />

the new Spirit of<br />

Tasmania vessels arriving in<br />

2021, allowing an additional<br />

160,000 passengers annually<br />

to enter Devonport.<br />

HOBART - TasPorts will<br />

invest $50-$60 million to develop<br />

a new Antarctic logistics<br />

precinct to support the<br />

<strong>Tasmanian</strong> Antarctic Gateway<br />

Strategy and attract further<br />

international programs<br />

and provide a permanent base<br />

for RSV Nuyina, Australia’s<br />

latest ice breaker research<br />

vessel, which will arrive mid-<br />

2020. Plans include a reorganised<br />

cruise precinct at<br />

Macquarie Wharf with more<br />

berths for cruise vessels, allowing<br />

services to grow.<br />

makes it easier for employers<br />

to support their<br />

staff during their study.<br />

Full Off-Set,<br />

Digital and<br />

Wide Format<br />

Capabilities<br />

Binding and<br />

Finishing<br />

Variable Data<br />

and Mailing<br />

sales@paperstat.com.au<br />

Warehousing<br />

and Distribution<br />

Online Ordering<br />

and Inventory<br />

Management<br />

TasPorts<br />

CEO Paul<br />

Weedon,<br />

left,<br />

Transport<br />

Minister<br />

Jeremy<br />

Rockliff and<br />

TasPorts<br />

Chairman<br />

Stephen<br />

Bradford at<br />

Devonport .<br />

The two-year course<br />

offers online content and<br />

optional face-to-face tutorials<br />

and on-site industry<br />

workshops. Students are<br />

also able to base their assessments<br />

on their workplace.<br />

As these qualifications<br />

have been developed in<br />

consultation with <strong>Tasmanian</strong><br />

industry groups to<br />

ensure they are relevant<br />

and career orientated, employers<br />

can be confident<br />

that they will be relevant<br />

for their employees.<br />

HOBART’S BEST RANGE OF<br />

QUALITY ERGONOMIC FURNITURE<br />

FOR THE HOME AND OFFICE<br />

We specialise in high quality ergonomic chairs,<br />

alternative seating and electronic sit/stand desks.<br />

Flair Office Furniture has been providing quality, affordable office<br />

furniture to homes and offices throughout the Hobart region<br />

for nearly 15 years. We’re a locally-based, family-run business<br />

specialising in all types of products, so why not visit us today to<br />

see our fantastic range?<br />

www.flairofficefurniture.com.au<br />

Coastal shipping<br />

in the news again<br />

SOMETIMES I lament for<br />

those that ship or transport<br />

their goods. It is frustrating<br />

for me and I do this for a<br />

living.<br />

For the humble trader it<br />

must seem like every time<br />

you blink there is some<br />

new surcharge or complexity<br />

that seems designed to<br />

make your life difficult. I<br />

feel your pain – sorry for<br />

the next paragraph.<br />

Exporters of airfreight<br />

should be aware of the 100<br />

per cent piece screening<br />

protocol that is coming<br />

into effect in March 2019<br />

- exporters should expect<br />

delays and additional costs<br />

in the process of lodging<br />

goods for export per international<br />

flights (general<br />

and perishable).<br />

There is a process to<br />

avoid this by becoming a<br />

“known consignor” and<br />

if this is of interest to you<br />

then I strongly suggest you<br />

explore this process now as<br />

it is not simple from Tasmania<br />

– please feel free to<br />

contact me to guide you.<br />

Coastal shipping is<br />

raising its head again in<br />

Brett<br />

Charlton<br />

Agility Logistics<br />

the press and the Government<br />

with another attempt<br />

to smooth some of the<br />

processes for international<br />

vessels to carry domestic<br />

loads around the coast.<br />

The <strong>Tasmanian</strong> Logistics<br />

Committee has spent<br />

a considerable amount<br />

of time considering the<br />

ramifications for Tasmania<br />

should international ships<br />

be allowed to carry domestic<br />

cargo. Our collective<br />

position is that Tasmania<br />

should be considered separately<br />

to the “other island”<br />

as we have an established<br />

first-class coastal operation<br />

already in place.<br />

Some will say that the<br />

introduction of international<br />

ships carrying<br />

domestic cargoes will add<br />

to competition, but we are<br />

Phone 6234 1127<br />

260 Argyle Street,<br />

North Hobart<br />

of the opinion that with<br />

the investment of the three<br />

services across Bass Strait,<br />

any erosion of volume<br />

on these carriers could<br />

potentially see us suffer in<br />

the long run (consider if an<br />

international carrier secures<br />

enough volume to erode<br />

our current service and then<br />

due to international pressure<br />

pulls out.<br />

The <strong>Tasmanian</strong> Logistics<br />

Committee has met the Infrastructure<br />

and Transport<br />

Minister Michael McCormack<br />

in August to voice<br />

our position on this.<br />

I welcome any comment<br />

or communication on<br />

my articles – please feel<br />

free to contact me on<br />

bcharlton@agility.com or<br />

on phone 0421174680.<br />

The structure of these<br />

courses is unique in that<br />

they include industry onsite<br />

workshops.<br />

Everyone has a different<br />

approach to learning;<br />

some people take a more<br />

applied pathway.<br />

Therefore, by providing<br />

on-site workshops<br />

with local partners, we<br />

have found that our students<br />

benefit from being<br />

able to apply their knowledge<br />

in a real-world setting.<br />

Earlier this year, students<br />

studying Quality<br />

Management as part of<br />

their Associate Degrees<br />

visited Bell Bay Aluminium.<br />

These students gained<br />

insight about how manufacturing<br />

works in an<br />

organisation that has a<br />

culture focused on quality<br />

and continuous improvement<br />

and test their<br />

learnings about quality<br />

management during this<br />

on-site workshop.<br />

By providing these<br />

hands-on and work integrated<br />

learning opportunities,<br />

we are ensuring<br />

that our graduates are<br />

work-ready and meet the<br />

needs of industry.<br />

Applications for all<br />

Associate Degrees are<br />

now open, with Term 1<br />

commencing in February<br />

2019.<br />

For more<br />

information about<br />

University College<br />

Associate Degrees, visit<br />

utas.edu.au/college<br />

or call 1300 363 864.


<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 7<br />

NEWS<br />

Tick for aqua feed plant<br />

BIOMAR Australia’s $56<br />

million aqua feed production<br />

facility in the state’s North<br />

West has received the final<br />

tick of approval from Latrobe<br />

Council.<br />

A 14-month construction<br />

phase will soon begin on the<br />

site of a former particle board<br />

factory at Wesley Vale, generating<br />

up to 250 contractor jobs.<br />

The world-class fish feed<br />

production facility will supply<br />

Tasmania’s growing aquaculture<br />

industry.<br />

BioMar Australia Technical<br />

Customer Account Manager<br />

Alasdair Bradley said he was<br />

delighted to receive council<br />

approval for its Development<br />

Application.<br />

“As part of the DA approval<br />

process, the Environment Protection<br />

Authority approved the<br />

Development Proposal and Environmental<br />

Management Plan,<br />

ensuring BioMar’s production<br />

facility meets all required environmental<br />

responsibilities and<br />

practices,” Mr Bradley said.<br />

Latrobe<br />

Mayor Peter<br />

Freshney,<br />

left, and<br />

BioMar<br />

Australia<br />

Technical<br />

Customer<br />

Account<br />

Manager<br />

Alasdair<br />

Bradley take<br />

a tour of the<br />

Wesley Vale<br />

site.<br />

“The DA approval is also an<br />

important marker of industry,<br />

local council and community<br />

support for our organisation’s<br />

expansion into Australia, and<br />

importantly Tasmania.”<br />

The site’s redundant facilities<br />

have been dismantled and<br />

construction of the new facility<br />

will take up to 14 month’s.<br />

“We are also currently in the<br />

process of hiring more staff to<br />

join our current team on the<br />

ground in Tasmania,” Mr Bradley<br />

said.<br />

Bank of us<br />

celebrates<br />

good growth<br />

EIGHT months after a<br />

major change of branding,<br />

Bank of us has celebrated<br />

with the official<br />

opening of the Bank of<br />

us Centre at 108 Collins<br />

Street, Hobart by Treasurer<br />

Peter Gutwein.<br />

Bank of us CEO Paul<br />

Ranson said the first<br />

eight months operation<br />

since changing from<br />

B&E had seen outstanding<br />

results.<br />

“Bank of us has recorded<br />

a 51% increase<br />

in new customers –<br />

3025 customers up from<br />

1999 in 2017,” Mr Ranson<br />

said.<br />

“We’ve exceeded expectations,<br />

with our<br />

preliminary results indicating<br />

a record lending<br />

year.<br />

“Our overall loan<br />

approvals for the year<br />

were $215 million or<br />

26% on last year, mainly<br />

due to a 15% increase<br />

in our market share of<br />

owner occupied lending<br />

in Tasmania.<br />

“Our loan portfolio<br />

has grown by 12% to<br />

$704 million, which is a<br />

significant achievement<br />

in a highly competitive<br />

and challenging environment<br />

and is double<br />

system growth of 6%<br />

(national industry average).<br />

“Within those figures,<br />

about 50% of our lending<br />

is from new customers.<br />

Typically, loan activity<br />

is generated from<br />

existing customers.”<br />

Mr Ranson said Bank<br />

of us had seen great<br />

growth statewide in<br />

products and services,<br />

with a more than 100%<br />

increase in new customers<br />

in Southern Tasmania.<br />

It is this growth that<br />

has led to the investment<br />

in naming rights<br />

of the Collins St Centre.<br />

“It’s an investment<br />

in our business, but<br />

it’s also us, as a local<br />

customer owned bank,<br />

backing Tasmania,” said<br />

Mr Ranson.<br />

“We’re building a<br />

strong presence in Hobart.<br />

From here, we will<br />

continue to provide all<br />

<strong>Tasmanian</strong>’s a better<br />

banking experience and<br />

as a customer-owned<br />

bank, that is <strong>Tasmanian</strong><br />

owned and operated,<br />

we’re in great position<br />

to be able to do that.”<br />

Top gongs to Entura<br />

Deputy Premier Jeremy Rockliff, left, with<br />

Lyndon Johnson,Donald Vaughan and Entura<br />

Managing Director Tammy Chu.<br />

TWO Entura engineers<br />

have received top accolades<br />

at the Tasmania<br />

Engineering Excellence<br />

Awards.<br />

Donald Vaughan, Principal<br />

Consultant, Electrical<br />

Primary Systems,<br />

was named Professional<br />

Engineer of the Year, and<br />

while engineer Lyndon<br />

Johnson won the Young<br />

Professional Engineer of<br />

the Year award.<br />

The specialist power<br />

and water consulting firm<br />

is committed to creating<br />

safe and sustainable power<br />

and water solutions.<br />

“Donald is an industry<br />

authority on the connection<br />

of wind and solar<br />

farms to weak grids<br />

and the power system<br />

dynamics of low-inertia<br />

networks,” said Entura<br />

Managing Director Tammy<br />

Chu,<br />

“Donald’s knowledge<br />

and experience places<br />

him at the forefront<br />

of efforts in Australia<br />

to transition to a renewables-based<br />

energy sector<br />

and we’re very proud<br />

to have him as part of<br />

our technical leadership<br />

team.<br />

“Lyndon has pioneered<br />

powerful new 3D methods<br />

for presenting and interpreting<br />

data. His work<br />

will improve engineering<br />

efficiency and accuracy,<br />

and offers safety benefits<br />

for power and water<br />

assets and for communities.”<br />

Navigate your maritime<br />

career in Sydney with AMC<br />

The Australian Maritime College (AMC) is expanding into Sydney<br />

in <strong>2018</strong>, delivering postgraduate programs and professional short<br />

courses from the Australian National Maritime Museum, in the<br />

heart of Darling Harbour.<br />

Our team of leading maritime engineering, and maritime business and international<br />

logistics academics will be delivering the following postgraduate courses in <strong>2018</strong>:<br />

• Master of Engineering (Maritime Design)<br />

• Master of <strong>Business</strong> Administration (Advanced)<br />

(Maritime & Logistics Management)<br />

AMC Search will also offer a selection of short courses throughout the year.<br />

Enquire to study in Sydney in <strong>2018</strong>.<br />

amc.edu.au/sydney<br />

Cricos Provider Code 00586B


8 <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong><br />

FOCUS ON BUSINESS<br />

Investment in looking good<br />

More than ever, Australians are<br />

investing in looking and feeling<br />

their best. At Laser Clinics<br />

Australia, our vision is to provide<br />

affordable, effective and safe<br />

non-invasive cosmetic treatments<br />

to all Australians.<br />

LASER Clinics Australia<br />

CEO Anthea Muir says<br />

the company is seeking<br />

new and motivated franchise<br />

partners from a<br />

range of experiences to<br />

drive growth across Australia<br />

and New Zealand.<br />

She believes potential<br />

franchisees from all backgrounds<br />

will be attracted<br />

to three key elements of<br />

Laser Clinics Australia’s<br />

business model: ongoing<br />

support in key business<br />

areas such as marketing,<br />

IT and accounting; an enviable<br />

corporate culture;<br />

and the prospect of being<br />

involved in a growth<br />

sector.<br />

“They are elements<br />

that any franchisees in<br />

any sector should be targeting,”<br />

Muir says. “And<br />

in terms of the specific<br />

training you need to become<br />

familiar with the<br />

aesthetics industry, well,<br />

that’s what our team is<br />

here for.”<br />

Since 2008, Laser Clinics Australia has opened more than 100 clinics across the country.<br />

We are proud to be the<br />

leaders of our industry,<br />

because we partner with<br />

people who are just like<br />

us. Driven, passionate,<br />

success-seeking and allround<br />

nice positive people.<br />

When you partner<br />

with us you become a<br />

part of the family. It’s a<br />

unique franchise model<br />

with a 50/50 partnership<br />

and an attractive remuneration<br />

of $100,000 per<br />

annum for the nominated<br />

manager from day one.<br />

Despite rapid growth<br />

of the aesthetics sector<br />

across the nation, Muir<br />

has no doubt that there<br />

are still enormous opportunities<br />

to expand Laser<br />

Clinics Australia’s footprint.<br />

“We are your partner of<br />

choice if you are looking<br />

for a solid investment in<br />

a high-growth industry<br />

with an award-winning<br />

business.”<br />

A case in point is Michael<br />

Makris and Vitanos<br />

Vitanopoulos, brother-inlaw<br />

franchisees who own<br />

the Southland and Northland<br />

clinics, respectively,<br />

in Melbourne.<br />

Taking advantage of<br />

Makris’s experience in<br />

the fitness industry and<br />

Vitanopoulos’s management<br />

background in the<br />

corporate sector, they<br />

have a blend of business<br />

and client service skills.<br />

“It’s a good balance,”<br />

Makris says. He and Vitanopoulos<br />

assessed a<br />

range of franchise systems<br />

before settling on<br />

Laser Clinics Australia.<br />

“There are outstanding<br />

people in the network<br />

and that’s backed up by<br />

the quality of the people<br />

in the head office in Sydney,”<br />

Makris says.<br />

“They’ve been extremely<br />

good in working<br />

with us and supporting<br />

us and the Laser Clinics<br />

Australia brand benefits<br />

from a real team effort.”<br />

Makris and Vitanopoulos<br />

are among a growing<br />

number of men who are<br />

becoming Laser Clinics<br />

Australia franchisees.<br />

“We were looking for a<br />

great business opportunity,<br />

not a ‘male’ business<br />

opportunity and Laser<br />

Clinics Australia fits the<br />

bill,” Makris says.<br />

“Given the strength of<br />

the market, we have no<br />

doubt that we made the<br />

right decision.”<br />

Since launching in<br />

2008, Laser Clinics<br />

Australia has opened<br />

more than 100 clinics<br />

across Australia and<br />

was named the top franchise<br />

on SmartCompany’s<br />

Smart50 list in<br />

2016.<br />

It has prospered on<br />

the back of demand for<br />

its three key service areas<br />

– laser hair remov-<br />

al, cosmetic injectables<br />

and skin treatments.<br />

The provision of affordable,<br />

accessible and<br />

reliable cosmetic treatments<br />

has generated<br />

significant interest from<br />

prospective franchisees<br />

– from corporate executives<br />

wanting to make a<br />

career switch to couples<br />

and individuals seeking<br />

to run their own small<br />

business with the backing<br />

of a proven franchisor.<br />

The profile of franchisees<br />

is quickly evolving.<br />

Mother-and-daughter<br />

team, experienced beauty<br />

industry professional Melinda<br />

Olive and accountant<br />

Maddison Dargel have<br />

opened the Rockhampton<br />

clinic in Queensland.<br />

Laser Clinics Australia<br />

are now open in Tasmania.<br />

Visit franchisees Cameron<br />

at the Eastlands Shopping<br />

Centre (Rosny Park) and<br />

Katherine in Launceston<br />

(95 Brisbane Street).<br />

To discuss other<br />

options such as<br />

Cat & Fiddle Arcade in<br />

the Hobart CBD<br />

contact franchising@<br />

laserclinics.com.au


<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 9<br />

FOCUS ON BUSINESS<br />

Distrust erodes future value<br />

MICHELE<br />

LEVINE, CEO<br />

ROY MORGAN<br />

OUR private and business<br />

lives run on trust,<br />

but a prevalent culture of<br />

moral blindness is contributing<br />

to a tsunami of<br />

distrust.<br />

Trust and distrust are<br />

two of the most significant<br />

social imperatives<br />

of our age.<br />

Critically, they are not<br />

two hands in one glove.<br />

Distrust is not an absence<br />

of trust on a scale of positive<br />

sentiment. It is the<br />

opposite of trust — antithetical<br />

to trust.<br />

Trust requires a leadership<br />

that embraces and<br />

exhibits social ethics; to<br />

not just plan how to behave,<br />

but to believe it. If<br />

you don’t fundamentally<br />

feel that what you’re<br />

doing is the right thing it<br />

will never be believable.<br />

So why was no-one<br />

measuring and reporting<br />

distrust? Roy Morgan<br />

set about asking Australians<br />

what brands they<br />

trust and distrust — and<br />

Australia’s banks come<br />

out as the most trusted<br />

sector. But we also mea-<br />

sured distrust and it transpires<br />

that banks are the<br />

most distrusted category<br />

in Australia — more distrusted<br />

than trusted.<br />

Trust doesn’t really<br />

matter for sales next<br />

week, but it matters for<br />

a sustainable future for<br />

a brand. If you have insufficient<br />

trust you’re<br />

not going to get supporters<br />

or partners. Distrust<br />

erodes future value and<br />

that’s the big risk.<br />

Drivers of<br />

trust and distrust<br />

Why do Australians<br />

trust or distrust the nation’s<br />

favourite brands?<br />

The top driver of trust<br />

is customer service, but<br />

the highest aggregated<br />

drivers of trust coalesce<br />

around honesty, ethical<br />

behaviour and integrity.<br />

Roy Morgan says the top<br />

principal drivers of trust<br />

in <strong>2018</strong> are:<br />

1. Good customer service<br />

2. Honesty<br />

3. Ethical behaviour/<br />

integrity<br />

4. Previous good experience<br />

with company<br />

5. Reliability<br />

6. Transparency<br />

7. Social conscience/<br />

good corporate citizen<br />

8. Good quality products<br />

9. Long history<br />

10. Customer-focused.<br />

And distrust? According<br />

to the data, the main<br />

drivers of distrust coalesce<br />

around the belief<br />

A major survey reveals the top driver of trust is customer service.<br />

that brands are greedy,<br />

put their profits before<br />

customers, and are unethical<br />

or corrupt.<br />

The top three drivers<br />

of distrust are:<br />

1. Greed, self-interest,<br />

profits before customers<br />

2. Dishonest and deceitful,<br />

false and misleading<br />

advertising, making<br />

false product claims<br />

3. Being unethical,<br />

lacking integrity.<br />

The method<br />

Between October<br />

2017–May <strong>2018</strong>, Roy<br />

Morgan conducted four<br />

longitudinal surveys asking<br />

about 4000 Australians<br />

which brands they<br />

trusted and which they<br />

didn’t. Subtracting the<br />

distrust score of each<br />

nominated brand from<br />

its trust score gave a Net<br />

Trust Score (NTS).<br />

Every respondent was<br />

also asked why they trust<br />

or distrust their nominated<br />

brands.<br />

Brands with positive<br />

NTS have a strong<br />

positive sentiment base<br />

among consumers (and<br />

relatively low negative<br />

sentiment) from which<br />

to generate growth and<br />

brand value.<br />

Don’t just “look the<br />

other way”<br />

The Royal Commission<br />

into Misconduct in<br />

the Banking, Superannuation<br />

and Financial<br />

Services Industry is, at<br />

its core, an inquiry into<br />

the moral blindness of<br />

directors and executives<br />

charged with protecting<br />

our money.<br />

Directors need to constantly<br />

be conscious of<br />

their own ethics, their<br />

governance and corporate<br />

culture, to drive down<br />

distrust and eventually<br />

build trust in their brand.<br />

Unless directors, governments,<br />

banks, social<br />

media platforms<br />

and sporting leaders arrest<br />

distrust before they<br />

start to rebuild it, moral<br />

blindness will keep<br />

eroding our culture and<br />

socio-economically productive<br />

behaviour.<br />

OUR MEMBERSHIP<br />

OPENS DOORS<br />

Join more than 43,000 experienced directors and senior leaders by<br />

becoming a member of the Australian Institute of Company Directors.<br />

Membership provides you with exclusive access to our <strong>Business</strong> Centre<br />

and Member Lounges in Sydney, Melbourne, Canberra, Adelaide, Perth<br />

and Hobart CBDs, member-only events and a range of governance tools<br />

and resources.<br />

Take the next step in your career<br />

t: 1300 739 101 w: companydirectors.com.au/SWT<br />

06460-26_18


10 <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong><br />

FOCUS ON BUSINESS<br />

C-cell open for business<br />

Construction of<br />

the Copping C-cell<br />

is now complete,<br />

with Southern<br />

Waste Solutions<br />

expecting the<br />

first delivery to be<br />

made this month.<br />

AFTER requests from industry<br />

and with the support of the State<br />

Government, Southern Waste<br />

Solutions set about establishing<br />

the state’s first Category C-cell<br />

waste disposal site in 2012.<br />

After an extensive testing and<br />

approval process by the Environment<br />

Protection Authority it<br />

is now ready for operation.<br />

Tasmania has many industries<br />

including agriculture, aquaculture,<br />

mining and manufacturing<br />

that produce controlled waste.<br />

Much of this waste is temporarily<br />

stored at worksites,<br />

including built up areas and on<br />

the shorelines of various bodies<br />

of water, risking contamination<br />

of waterways and the urban<br />

environment.<br />

Southern Waste Solutions<br />

has been responsible for waste<br />

management solutions for much<br />

of Southern Tasmania and the<br />

East Coast since 2001 and is expanding<br />

to include a sustainable<br />

solution to managing controlled<br />

waste in the state.<br />

A cell is simply another word<br />

for a securely lined landfill,<br />

or a site that is used to safely<br />

bury waste. The waste material<br />

accepted into the C-cell will<br />

generally be soil and timber<br />

contaminated with metal, all<br />

of which will be subject to<br />

independent testing and EPA<br />

approval prior to delivery at the<br />

site.<br />

The purpose of the C-cell is<br />

to isolate waste from the surrounding<br />

environment (surface<br />

water and groundwater).<br />

It undergoes regular monitoring<br />

and testing to ensure it<br />

meets all regulations and this<br />

will continue indefinitely after<br />

the cell is closed and capped.<br />

The location of different types<br />

of waste will be mapped inside<br />

the cell using a 3D GPS system,<br />

with the goal of recycling or reusing<br />

it in the future should the<br />

opportunity present itself.<br />

The gate fee to use the Copping<br />

C-cell includes an amount<br />

that will be allocated to a trust<br />

to establish funds for ongoing<br />

monitoring and aftercare of the<br />

site once it’s been capped and<br />

closed.<br />

The Copping C-cell is a safe<br />

distance from any water course,<br />

located about 2.5km away from<br />

the nearest river and its buffer<br />

zones are well in excess of EPA<br />

recommendations.<br />

The C-cell design meets or<br />

exceeds all requirements of the<br />

EPA and relevant legislation.<br />

It also removes the need to<br />

export category C waste to the<br />

mainland, which is both costly<br />

and unsustainable for <strong>Tasmanian</strong><br />

businesses.<br />

Southern Waste Solutions<br />

welcomes all questions regarding<br />

the opening of the Copping<br />

C-cell and invites anyone with<br />

a genuine interest in the facility<br />

to attend one of our community<br />

reference group meetings.<br />

Nyrstar is set to be the first<br />

customer to make use of Tasmania’s<br />

only category C waste<br />

disposal facility, with additional<br />

contracts likely to be secured<br />

for further deliveries in the<br />

coming months.<br />

Southern Waste Solutions also<br />

offers free personalised tours<br />

of the Copping Landfill which<br />

can be scheduled on request and<br />

tailored to specific audiences.<br />

Further information about meetings on our website at swstas.com.au. To book a tour call 03 6273 9712 or email sws.finmanager@internode.on.net<br />

The Copping C-cell is now open<br />

and accepting enquiries from<br />

businesses across Tasmania.<br />

Southern Waste Solutions is pleased to be extending<br />

our services to include a sustainable solution to managing<br />

controlled waste in Tasmania.<br />

Please call 6273 9712 or email<br />

sws.finmanager@internode.on.net<br />

to discuss how we can assist your business<br />

with responsible waste management.


<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 11<br />

EVENTS NEWS<br />

Nan Zhao of Sultan Holdings, left, with<br />

Dr Damien Stringer of Marinova.<br />

Maree Lewis, left, and Frances D’Alessandro<br />

of Hobart City Council and Justin Clifford<br />

from the Department of Home Affairs.<br />

Tom O’Meara of <strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong>,<br />

left, Leila Daniels, I-PREP Project Manager and<br />

Adrian Pursell of the Australian Marketing<br />

Institute.<br />

What: University of Tasmania<br />

I-PREP launch<br />

Where: IMAS Waterfront Building,<br />

Salamanca<br />

When: Tuesday, August 14, <strong>2018</strong><br />

Marcus Di Martino of Calvary, left, Alayne Baker of<br />

Veolia and Briarna Hen of Houston’s Farm.<br />

Rebecca Hua, left, and Kim Evans of the<br />

Department of State Growth, Rob Wilson of UTAS<br />

and James Holden from the Department of<br />

State Growth.<br />

Big on learning,<br />

bigger on experience<br />

Study an associate degree and advance your career.<br />

Working at Blokker Pty Ltd, Taylor Franklin-Smith never considered<br />

higher education until receiving encouragement from her employer.<br />

“When looking for courses, I found the Associate Degree in Agribusiness.<br />

It’s local, I can study it part-time, and my boss said go for it.<br />

“The associate degree is supporting me in my ever-changing role within<br />

the company. The new-found awareness of the industry has given me a<br />

more in-depth understanding of how my workplace functions behind<br />

the scenes.”<br />

The new two-year associate degrees offered by University College are ideal<br />

for students who are already working in industry, as they can be studied<br />

full-time or part-time.<br />

To find out more about studying an associate degree or supporting<br />

your staff to undertake study, visit utas.edu.au/college or<br />

phone 1300 363 864.<br />

CRICOS Provider Code (University of Tasmania): 00586B.


PROPERTY MATTERS<br />

<strong>Tasmanian</strong> <strong>Business</strong> <strong>Reporter</strong> - SEPTEMBER <strong>2018</strong> 12<br />

Summer a time of rental demand<br />

Scott Newton<br />

Property Matters with<br />

Knight Frank<br />

Department Manager for the Residential<br />

Property Management team, Robbie<br />

Yeoland, gives a synopsis of the<br />

residential rental market in Tasmania.<br />

SINCE the beginning of <strong>2018</strong><br />

there has been a tremendous<br />

amount of media coverage regarding<br />

Hobart’s rental crisis.<br />

During the summer months<br />

we experience our greatest<br />

demand for rental accommodation<br />

in Hobart due to a<br />

number of factors. These include:<br />

-<br />

• families and individuals<br />

moving from interstate at the<br />

end of the school year;<br />

• students coming into the<br />

state and moving from the<br />

north to attend the University<br />

of Tasmania prior to semester<br />

starting in February;<br />

• overseas migrants coming<br />

to Hobart under skilled migrant<br />

visas; and<br />

• sea-changers or others<br />

seeking a new lifestyle.<br />

We have also seen a decrease<br />

in the number of rental<br />

properties due to the popularity<br />

of Airbnb with investors<br />

capitalising on their investment<br />

potential for the strong<br />

demand in holiday accommodation<br />

with travellers.<br />

According to the website<br />

insideairbnb.com there are<br />

859 entire homes/apartments<br />

listed on Airbnb in Hobart<br />

alone and 3,400 entire homes/<br />

apartments in Tasmania.<br />

While Airbnb has had some<br />

effect on the number of available<br />

properties for rent there<br />

are other factors that contribute<br />

to a shortage of affordable<br />

accommodation.<br />

These include:<br />

• rising rental prices due<br />

to strong interest in Hobart’s<br />

property market with many<br />

mainland investors wanting<br />

A number of factors contribute to Hobart’s seasonal increase in demand for rental<br />

properties including the return of university students.<br />

to enter the local market;<br />

• good returns on investment<br />

compared to other capital<br />

cities;<br />

• an increasing population<br />

– according to the Australian<br />

Bureau of Statistics (ABS)<br />

Hobart has had the fastest<br />

population growth in the past<br />

six years compared to other<br />

capital cities; and<br />

• a shortage of public housing.<br />

The Launceston market has<br />

seen similar trends with low<br />

stock levels and high demand<br />

for quality homes.<br />

This has put upward pressure<br />

on rents with most agencies<br />

experiencing vacancy<br />

rates under 1%.<br />

The ABC reported in July<br />

that the number of people<br />

waiting for public housing<br />

had increased to 3,412 and<br />

the wait time was about 18<br />

months.<br />

Earlier this year we experienced<br />

an extremely high demand<br />

for rental properties in<br />

the price bracket up to $400<br />

per week with up to 100 people<br />

turning up to property<br />

viewings and open homes.<br />

Vacancy rates in Hobart at<br />

this time of year were sitting<br />

at 1.4% and some agencies<br />

reported vacancy rates at less<br />

than 1%.<br />

Since late March, the market<br />

has cooled off and the<br />

level of demand for similar<br />

properties has diminished<br />

with vacancy rates currently<br />

at 1.6% in Hobart.<br />

This equates to only a<br />

handful of vacant properties<br />

at any given time during the<br />

period.<br />

The above figures clearly<br />

show that demand for rental<br />

properties in Hobart is seasonal<br />

with the greatest demand<br />

in the summer months.<br />

PROPERTY VIEW<br />

SEPTEMBER <strong>2018</strong><br />

For sale by expressions of interest<br />

STRONG STREET EXPOSURE<br />

130 Brighton Road, Brighton<br />

Outline indicative only<br />

• Light industrial property with strong exposure<br />

to Brighton Road<br />

• Land area of 5,000 sqm* with dual access<br />

from Brighton Road and Augustus Road<br />

• Large clearspan workshop of 450 sqm* with<br />

mezzanine of 80 sqm* and showroom/offices/<br />

amenities of 200 sqm*<br />

• Extensive hardstand, fully fenced and includes<br />

vehicle wash bay and on-site car parking<br />

• Short term leaseback to Onetrak provides<br />

holding income for developers or owner<br />

occupiers – rental of $61,500 net (*approx)<br />

Outline indicative only<br />

Ian Reed 0419 670 501<br />

Matthew Wright 0458 290 588<br />

View at KnightFrank.com.au/4401086<br />

Sold<br />

OCCUPY, INVEST, DEVELOP<br />

94 Grove Road, Glenorchy<br />

Sold<br />

PREMIER CBD DEVELOPMENT SITE<br />

179 Macquarie Street, Hobart<br />

SOLD<br />

• Large holding; land size 1.7 ha (approx)<br />

• Building area 4,615 sqm (approx) over all<br />

tenancies<br />

• Stoneman’s lease three years remaining plus<br />

two options of five years - long standing tenant<br />

leasing 40% of the site<br />

• Opportunities for remaining site include<br />

retaining existing month-by-month tenant, part<br />

or full owner-occupancy, further development<br />

(STCA)<br />

• Two street frontages to Grove Road<br />

SOLD<br />

• Iconic site, rare opportunity<br />

• DA for 30 m, 202-room hotel<br />

• Macquarie Street frontage of over 41 m,<br />

land area 2,162 sqm (approx)<br />

• Surrounded by significant hotel and<br />

commercial assets<br />

• Zoned ‘Central <strong>Business</strong>’, CBD gateway<br />

location<br />

• Potential for residential/serviced apartment<br />

conversion (STCA)<br />

Outline indicative only<br />

Richard Steedman 0408 559 046<br />

Ian Reed 0419 670 501<br />

View at KnightFrank.com.au/3582342<br />

Hayden Peck 0412 766 395<br />

Scott Newton 0409 186 261<br />

View at KnightFrank.com.au/4342530<br />

5 Victoria Street, Hobart 41 York Street, Launceston Shop 8, 48-54 Oldaker Street, Devonport<br />

P: 03 6220 6999 P: 03 6333 7888 P: 03 6424 3568

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