Tasmanian Business Reporter September 2018

Welcome to the September edition of the Tasmanian Business Reporter. After a crazy week in Federal politics, this month you'll read about the Tasmanian Chamber of Commerce's request to new Prime Minister Scott Morrison for action on more than $133 million of promises made to Braddon in July's by-election. You'll also find details of Tasmania's construction boom, which is predicted to continue for the foreseeable future, the launch of I-PREP, a University of Tasmania program set to align businesses with talented international students and a powerful column from TCCI Chair Susan Parr reinforcing the Chamber's call for local council amalgamation.

Welcome to the September edition of the Tasmanian Business Reporter.

After a crazy week in Federal politics, this month you'll read about the Tasmanian Chamber of Commerce's request to new Prime Minister Scott Morrison for action on more than $133 million of promises made to Braddon in July's by-election.

You'll also find details of Tasmania's construction boom, which is predicted to continue for the foreseeable future, the launch of I-PREP, a University of Tasmania program set to align businesses with talented international students and a powerful column from TCCI Chair Susan Parr reinforcing the Chamber's call for local council amalgamation.


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T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY




An artist’s impression of the Devonport City

Living Project which has been promised $10 million.

Chambers call for action

on by-election promises


ONE of the first items to come

across new Prime Minister Scott

Morrison’s desk will be a letter

from the Tasmanian Chamber of

Commerce and Industry requesting

action on more than $133 million

of promises for Braddon.

The staggering list of 27 commitments

(see page 2) were

made during the Super Saturday

by-election campaign and start

from the $30 million for assisting

construction of the Cradle Mountain

cableway project down to

$20,000 for upgrades of the Irishtown

Community Centre.

The TCCI and three North West

Chambers are putting pressure on

Mr Morrison and his new ministers

to release the timing of the

infrastructure and community developments

on the massive list.

TCCI CEO Michael Bailey

said with the support of Burnie,

Devonport and Cradle Coast

Chambers, the heat would be on

the Government from now until

the Federal election.

Prime Minister Scott Morrison

And while successful Labor

candidate for Braddon, Justine

Keay, doesn’t have to answer for

the Opposition’s commitments

she is working very hard for her


In question time on August 16,

in the House of Representatives,

Ms Keay asked the Prime Minister

and the appropriate Ministers,

for a timeline

around when

each of the 27


would be

honoured and

if not, why


The questions

are unanswered


this stage but

it is now on

the agenda

which is significant.

Mr Bailey

said the

days of fake


and commitments

were now of the past and

the Chamber movement would be

holding government to account.

“These commitments are in

stone regardless of the individual

changes in prime minister and

ministers,” Mr Bailey told the Tasmanian

Business Reporter.

Continued page 2




benefits your business

The Tasmanian Chamber of Commerce

and Industry is an independent

membership organisation that

positively leads and supports the

Tasmanian business community.

TCCI provides valuable support to its members

through advocacy and a range of programs

and services including:

> Customised membership to achieve

your business objectives

> Workplace relations advice

> Workplace health and safety

> Networking and promotion

> Training and workforce development

> Events

Tasmanian Chamber

of Commerce and Industry

Hobart | Launceston

Ph: 1300 559 122 www.tcci.com.au


2 Tasmanian Business Reporter - SEPTEMBER 2018


High hopes for pilot school

THE odds have shortened

for Launceston to become

home to hundreds

of pilot trainees after Qantas

announced its $20

million Pilot Academy

would be built across two


Nine regional cities

across Australia – Alice

Springs, Bendigo, Busselton,

Dubbo, Launceston,

Mackay, Tamworth,

Toowoomba and Wagga

Wagga – have been shortlisted,

with a decision imminent.

Plans for the Qantas

Group Pilot Academy

were announced in February

this year and it’s

expected the first site will

be operational during

2019 with the second site

expected to be operational

in 2020.

Qantas Group CEO

Alan Joyce said that initial

scoping had shown

that two locations would

be needed to reach the

academy’s potential.

“We’re aiming to train

up to 100 pilots in year

one but we expect this to

grow to as many as 500 a

year and that can only be

achieved if we have more

than one location,” Mr

Joyce said.

Launceston Airport is in the running as one

of the locations for the planned Qantas Pilot


“Adding up to 250

students plus instructors

and support staff to any

of these places needs

the right infrastructure at

airports, but also in the

towns themselves.

“The academy represents

a commercial opportunity

for Qantas, but

it’s also important for the

future of Australian aviation.

“We expect that pilots

completing their training

with the academy could

fly for other airlines, the

defence force or services

like the Royal Flying


The academy is part of

the Qantas Group’s plans

to build a long-term talent

pipeline for its airlines

and the broader industry

to meet the increasing

need for skilled aviators.

Boeing’s latest estimates

show that 790,000

more pilots will be required

globally over the

next 20 years, around one

third of them in Asia Pacific.

e dition

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T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY

Tasmania’s business newspaper is published monthly by the

Tasmanian Chamber of Commerce and Industry. It is distributed

to businesses in Tasmania as well as key decision-makers.

Circulation: 12,000

Chambers call for

action on pledges

From page 1

“We will also be reminding


Leader Bill Shorten of

his very generous and

creative commitments

for Braddon if his party

wins the up-coming

Federal election.”

Mr Bailey said the

TCCI, the NW Chambers

and the national

body, the Australian

Chamber of Commerce

and Industry have played

a role to bring business

back to the agenda.

“Local issues are

where the power sits

at elections and we are

playing a major a role for

our members, listening

to their issues and opportunities

that governments

overlook, or are simply

unaware of.

“The forums we have

held before the by-election

were terrific because

we heard the questions

that our members and

the community wanted,

not just froth from candidates

and their leaders.

“We recently had a

constructive brief of the

Braddon by-election and

I can guarantee that the

chamber will be very active

through the Federal

election campaign.

“Already ACCI has

agreed to adopt our approach

throughout the


“But the big win for

Tasmania is we will introduce

the Tasmanian

issues which were lost in

the last Federal election

and left Tasmania without

a government seat.

“We need to bring

business to the forum

and will do this city by

city, town by town and

region by region,” Mr

Bailey said.





























Federal Government promises during the July by-election in


$30 million towards construction of the Cradle

Mountain cableway project

$60 million for work on the Bass Highway between

Wynyard and Marrawah

$10 million toward work on the Murchison Highway

$20,000 for upgrades to the Irishtown

Community Centre

$95,000 for new indoor training centre at Ulverstone

District Cricket Club

$200,000 for upgrades and safety measures to

Wynyard BMX Park club.

$60,000 for new electronic scoreboard at West Park

before the start of the 2018-19 cricket season

$65,000 to Coastal Motocross Club before the

National championships on September 30

$300,000 to Devonport Gymnastics Club new facilities

$500,000 for synthetic turf field, lighting and

construction of junior areas at Montello Soccer grounds

$3.4 million for flood barriers and walls at Latrobe township

$50,000 for the consultation of location of two

artificial reefs and fish aggregation devices in NW

$700,000 to improve phone coverage in the

West Coast Council region

$750,000 to establish an advanced training centre in Burnie

$2.4 million to UTAS Centre in Burnie for research

to prevent health issues in the area

$600,000 for new psychology service for Burnie

$200,000 for additional complex mental health in

far NW and King Is

$4 million to Brave Foundation for a trial to reduce

welfare dependency among young parents

$3.9 million for job ready package for collaboration

between business and TAFE up skill 600 NW Tasmanians

$1 million toward upgrade facilities at Meercroft, Devonport

$2.5 million to Central Coast Council for Ulverstone

Cultural Precinct

$55,000 Ulverstone Rotary Club for storage and meeting place

$301,320 for King Is childcare and early learning centre

$10 million to Devonport City Council Living City project.

$2.4 million for Devonport Mental Health Nursing service

$1.6 million for mental health issues in Devonport

and surrounding areas

$25,000 to Ridgley Cricket and Football Clubs

Managing Editor: Tom O’Meara

0418 135 822

Editor: Becher Townshend

0418 370 661

Advertising and Special Projects

Gil Sellars 0448 901 371


Editorial & Advertising




Tasmanian Chamber of Commerce and Industry

309 Liverpool St, Hobart, TAS 7000

Ph: 6236 3600 Fax: 6231 1278 admin@tcci.com.au

The Old Post Office, 68-72 Cameron St,

Launceston TAS 7250

Ph: 6331 1144 laun@tcci.com.au



Ph: 0431 241 775


Printer: Mercury

Level 1, 2 Salamanca Square, Hobart, 7000

Tasmanian Business Reporter - SEPTEMBER 2018 3




the roof

TASMANIAN building

approvals and construction

activity are through

the roof with statistics

indicating the boom

will continue for the

foreseeable future.

There are $1.8 billion

worth of commercial

projects under construction

across the state and

a further $2.8 billion are

in the planning stages,

Building and Construction

Minister Guy Barnett


Mr Barnett said employment

in the building

and construction

sector was at its highest

ever level, with an average

of 23,200 employed

in the industry.

The Government has

set a target to increase

the number of people

employed in the building

and construction

sector by 25 per cent

over the next five years

and also boost the number

of apprentices by 40

per cent by 2025.

“The latest ABS figures

show that Tasmania

has recorded the

highest growth rate in

the nation in respect

to new residential construction,

with a 22 per

cent increase in the value

of new residential

work done in the 2017-

18 financial year, compared

to the previous

year,” Mr Barnett said.

Cranes are a welcme addition to the Hobart skyline.

Business open to international students

BUSINESS has responded

to the opportunity to

open their doors to talented

and enthusiastic

international UTAS and

TasTAFE students.

The formal launch

of I-PREP at the IMAS

Waterfront Building,

Battery Point, recently

welcomed the first 19

participating employers

who are being encouraged

to offer international

students internships.

Close to 100 people attended

the launch by Department

of State Growth

Secretary Kim Evans

representing Treasurer

Peter Gutwein.

Mr Evans said the Tasmanian

Government financially

supported the

project because of the

range of opportunities

it presented - giving international

students the

opportunity to engage in

and make a valuable contribution

to Tasmanian


“For business to grow,

they must be willing to

“Not only is this the

highest growth rate in

innovate and explore

new ideas and ways of

thinking,” Mr Evans


“I-Prep helps Tasmanian

businesses open

their doors to talented

and enthusiastic international

students, unlocking

benefits for both the

students and their businesses.

It connects business

with people that

bring with them fresh

ideas and enthusiasm.

“And of course, it

gives students, both

the country, but it is also

five times higher than

UTAS and TasTAFE, a

real world job experience

and new skills.

“We know from our

Population Growth

Strategy that for many

international students

there is a desire to remain

in Tasmania following

their graduation.

“International education

now contributes

$376 million to the

state’s economy, Tasmania’s

fourth largest export


“Tasmania now hosts


head to


TASMANIA on the Global

Page is the theme for

the biennial Tamar Valley

Writers Festival, which returns

this month.

Since the inaugural festival

in 2014, the Tamar

Valley Writers Festival has

grown to become one of

Australia’s largest regional

writers festivals - boosting

tourism in the region.

The Tamar Valley Writers

Festival runs from

Friday, 14 to Sunday, 16

September, and further information

is available at


the national growth rate

of 4.4 per cent.”

Housing finance

commitments in Tasmania

grew for the seventh

month in a row, the

total number of building

approvals was 27

per cent higher in June

2018 compared to the

previous year, while

dwelling commencements

were nearly 10

times the national average.

“These results are

fantastic, not just for

the building and construction

industry, but

the entire Tasmanian

economy,” he said.

“We have introduced

our nation-leading and

industry supported

building reforms, which

make it faster, fairer,

simpler and cheaper to

build in Tasmania.

The independent

Building Confidence

report by Professor Peter

Shergold and Bronwyn

Weir, released earlier

this year, shows that

Tasmania is well ahead

of the rest of Australia

in ensuring the level of

regulatory oversight for

building work matches

the risk to public health

and safety.”

The Housing Industry

Association also

has a positive outlook

for Tasmania’s home

building industry, forecasting

a 4.8 per cent

increase in new home

starts during 2018-19.

about 5400 intentional

students through University

and TasTAFE.”

The 19 inaugural

business are Stornoway,

Marinova, Crowe

Horwath, Anglicare

Tasmania, Australian

Computer Society, Eastside

Lutheran College,

Houston’s Farm, Community

Transport Services

Tasmania, Hobart

City Council, Enterprize,

Cricket Tasmania, Glenorchy

City Council,

Oak Possability, Migrant

Resource Centre,

Masonic Care Tasmania,

Honey&Fox, Leishman

and Associates, Metro

and Calvary Hospitals.

The university’s new

Industry Engagement

Co-ordinator Penny

Stringer is excited about

the potential of the initiative

and is aiming to

enrol 100 internship positions

by the end of the


For more information

email Leap.Connect@









will soon begin on Mac

Point’s first significant

new development – a

mixed use interim build

incorporating innovative

office space, a restaurant,

an Aboriginal space,

and cultural and creative

community uses.

Core Collective Architects

has submitted a

development application

for the Long.House project

on the corner of Davey

and Evans Sts.

If approved, the

$700,000 project will

stand for five years while

planning continues for

the permanent builds under

the bold $2 billion

Mona vision or 30-year

reset master plan - which

takes in sections of the

working port, Cenotaph

and Regatta Grounds.

Architect Ryan Strating

said the Long.House

project was a unique

“pop-up” mixed use creative

Hobart hub exploring

inter-cultural and

inter-disciplinary co-creation.

The central focus of

the Long.House will be a

community cooking and

pop-up restaurant space

by renowned chef Luke


The Long.House will

include office space for

start-ups, creative and architectural

businesses, as

well as businesses with a

specific innovation and

sustainability focus.

The Long.House will

also include a cultural

and performance space.

The project originated

from a Registration of Interest

process the Macquaire

Point Development

Corporation conducted

during October 2017.

4 Tasmanian Business Reporter - SEPTEMBER 2018



breeding self-interest



TCCI Chair

TASMANIA is growing like

Topsy who is outgrowing her

clothes, shoes and bed.

Like Topsy, Tasmania now

is outgrowing our governance

systems and our capacity to

manage and plan across a

range of current and future


Tasmania’s population is

just over 500,000. We have

29 councils with 263 elected

members. The oft repeated

motherhood statement that

“local government is the tier

of government closest to the

people” and therefore is the

“most representative” is too

readily accepted.

Having so many elected

members for such a small

state raises the question of

“who is representing whom or


It is clear that with such a

concentration of representation,

self-interest, personal

preferences and philosophies

assume an importance that is

disproportionate to the total

community interest.

I believe that it has encouraged

Tasmanians to think

that, if as an individual, I do

not like or approve of a proposal,

then I can expect it to

be stopped or significantly


Because a candidate for

election only needs a very few

votes to succeed, the whole

community perspective is not

rigorously considered.

There is no incentive to

consider how neighbouring

municipalities might be impacted,

so the whole state

continues to have absurd differences

in service provision.

The recent deplorable results

of local government

performance in governance,

financial planning and the

provision of services is a


THREE local authorities would

replace the state’s 29 councils in a

bold new plan floated by the Tasmanian

Chamber of Commerce

and Industry.

With the Tasmanian economy

at its strongest in recent history,

the state’s peak business organisation

has called on the State Government

and Labor Opposition to

reform local government once and

for all.

TCCI CEO Michael Bailey

said the chamber’s vision would

improve efficiency and provide

greater transparency.

The TCCI has been a strong advocate

to restore State Parliament

to 35 seats, and now it wants to review

what it says is an antiquated

and inefficient local government


Mr Bailey said the system was

not based on modern best practice.

“The days have gone when every

town in Tasmania needed a local

council and it is time to ensure

there is more transparency in the

sector,” he said.

“In Victoria rate capping is now

a way of life, with consumers and

business able to compare their

council performance with others

through the “Know Your Council”


“Not only are consumers and

business able to compare rates in

their municipality with those paid

T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY

Call for council cull

in neighbouring council areas,

but they are also able to compare

the services offered and make informed

decisions about what their

local government area delivers.

“There is no way to do that in


Tasmania has 29 councils, and

263 councillors, for a population

of just over 500,000 people, ranging

in size from under 1000 people

on Flinders Island to more

than 67,000 people in Launceston.

“We have 4000 local government

employees, 23,000 State

Government employees and

just under 3500 Commonwealth

Government employees, which

equates to one employee for every

Continued page 2




benefits your business

The Tasmanian Chamber of Commerce

and Industry is an independent

membership organisation that

positively leads and supports the

Tasmanian business community.

TCCI provides valuable support to its members

through advocacy and a range of programs

and services including:

> Customised membership to achieve

your business objectives

> Workplace relations advice

> Workplace health and safety

> Networking and promotion

> Training and workforce development

> Events

Tasmanian Chamber

of Commerce and Industry

Hobart | Launceston

Ph: 1300 559 122 www.tcci.com.au




TCCI floats

radical reform

29 to 3


Last month’s Tasmanian Business Reporter’s coverage

of the TCCI campaign launch.

warning that we cannot continue

as we have. The system

is broken and threatens the future.

Tasmania has a unique

opportunity to create a more

capable, better skilled and

informed local government

system to serve the 500,000

people who live here and to

ensure that services provided

by local government meet the

current and future needs of all


It is time to bite the bullet.


A fair price for

your business



Business Broker

WHEN it’s time to sell

your business who should

advise you on the eventual

asking price – an accountant

or a business broker?

Some accountants specialise

and have appropriate

qualifications in

valuing businesses.

There are other professionals

however who are

better at providing you

with the market value.

Professional business

brokers deal every day

with buying and selling

businesses. They have

access to databases of

sales, current market

multiples for all industries,

and knowledge of

lender’s idiosyncrasies -

all necessary to evaluate

what a buyer may offer

for your business in the

current market. Knowing

how buyers are thinking is


For example, an accountant

will generally evaluate

your business on the basis

of its value on paper. This

process relies on historical

financial data and

commonly used return on

investment multipliers.

Let’s say the net profit

is $100,000 and the ROI is

33 per cent. The accountant

will say the business is

worth $300,000.

A broker will use a

similar process but also

take into account current

market trends, the bank’s

appetite for lending to that

industry, the number of

buyers enquiring about that

industry to obtain a more

realistic price. So the 33

per cent ROI may actually

to be closer to 40 per cent

altering the listing price to


Dean Demeyer is

a chartered accountant

and licensed business



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T A S M A N I A’ S L E A D I N G B U S I N E S S P U B L I C A T I O N . C I R C U L A T I O N 12,000 M O N T H LY

Tasmanian Business Reporter - SEPTEMBER 2018 5



Never give up on WH&S Out-of-hours



Workplace Health & Safety

ONCE a workplace

health and safety system

has been consulted on

with workers and agreed

on by management, the

next step in the process is

to implement it.

The process can be difficult

at times due to work

schedules, apathy in the

workplace for WHS, lack

of management support

and entrenched workplace


How are you able to

address these issues and

others when implementing

a WHS system?

The first and most important

step is to ensure

that management is supportive

of the process.

This is not merely a tacit

support of WHS policy

and procedure but being

actively involved.

This can be achieved


• being involved in

safety meetings;

• implementing well

thought out safety initiatives;

• make WHS a topic

of conversation in the


• practicing what you

require from workers;


• actively auditing the


Work schedules can

be an issue if there are

varied starting times in a

workplace, different sites

for work activities and

different types of work

carried out.

These situations can

be overcome with some

suggestions including:

• varying information

session times for employees

to attend;

China leads increase in export value

THE value of Australia’s

exports of goods and services

rose 14.8 per cent

to $386.7 billion in 2017,

based on the DFAT publication

‘Composition of

Trade Australia 2017’.

China was Australia’s

largest export destination

(valued at $116.0 billion)

and import source (valued

at $67.4 billion).

Australia’s top five

goods and services exports


- iron ore and concentrates

($63.1 billion)

- coal ($57.1 billion)


travel services – which

includes foreign student

expenditure on tuition

fees and living expenses



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• ensuring consistency

of message across all

work activities (office,

production, workshop or

field work); and

• if a work site is significantly

different in

make-up than other sites

there may be a need to

tailor specific information

for that site.

Worker apathy and entrenched

culture may be

the two single most difficult

problems to overcome.

There is no silver

(30% share and 21.2%

growth in 2017), Japan

(12.2% share and 22.8%

growth in 2017), South

Korea (6% share and

14.4% growth in 2017),

USA (5.4% share and

1.8% growth in 2017),

India (5.2% share and

32.6% growth in 2017),

and Hong Kong (3.9%

share and 17% growth in


Other countries in order

of share of total were

Phone 6234 1127

p: 6212 2210

e: elise@elisearcher.com

260 Argyle Street,

m: PO North Box 426, Hobart Moonah, 7009



in Australia – ($30.3 billion)

- natural gas ($25.6 billion)


- personal travel (excluding

education) services

– which includes

short-term visitors’ expenditure

in Australia

mainly for recreational

purposes – ($21.3 billion).

Australia’s top export

markets for goods


and services were China






Your local Liberal

Member for Denison

62 Main Rd, Moonah

Please contact me:

NZ (3.6%), Singapore

(3.1%), UK (3%) and Taiwan


Interestingly, export

sales to the UK retracted

25.4% compared to the

2016 year.


Authorised by Elise Archer, 62 Main Rd, Moonah, 7009

WH&S needs to be a topic of conversation in the workplace.

Australia’s merchandise

trade with China

saw iron ore as the number

one export followed

by coal, wool and other

animal hair, copper ores

and concentrates, edible

products and preparations

(not separately recorded),

barley, crude minerals

(not separately recorded),

gold, aluminium ores and

concentrates, and copper.


came in 12th with 62.9%

growth in 2017, and beef



movers and


• Promotions

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• Celebrating


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snippets, with a

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to TBReditorial@


To see your business here, call Kerri on 0419 750 267 or email kerri@thetrustedmediaco.com

bullet or one solution that

will solve these issues.

Some suggestions are:

• be consistent with the

message that you trying

to get across;

• don’t reward bad

safety behaviour;

• provide adequate

training in WHS principles

and your system that

you are implementing;

• listen to concerns or

problems that the system

has caused and implement

change when possible

to address these problems;


• do not give up.

Even though change in

a workplace can be difficult

it is not impossible

and can be achieved.

For information on

how to achieve this

please contact Craig

Hortle or Janelle

Whitehouse at the

TCCI on 1300 559 122

or safety@TCCI.com.


13th with 24.2% growth.

Merchandise exports

to Japan saw coal as the

number one export in

2017 followed by iron

ores and concentrates,

beef, copper ores and

concentrates, and aluminium.

The full document can

be accessed on the DFAT

website at https://dfat.


For international trade

and investment assistance

contact Trade-

Start Adviser, Sally

Chandler, at sally.


or 1300 559 122.

Your Partner

in Print.


Now incorporating



also counts



Workplace Relations

THE past month has been an interesting one

with several decisions being made by the Fair

Work Commission that may impact workplace

relations in the future.

In particular, out-of-hours conduct was found

to be a valid reason for dismissal in the case of

Oliver Bridgewater v Healthscope Operations

Pty Ltd T/A Prince of Wales Private Hospital.*

In this case the applicant was dismissed for

serious misconduct after being found to have

breached the employer’s sexual harassment

policy by sending a highly offensive and unwelcome

message of a sexual nature to a colleague.

This was despite the message being sent out

of work hours and not on work property.

From 1 August 2018, employees that are covered

by Modern Awards will have access to five

days unpaid family and domestic violence leave

where an employee is:

• experiencing domestic violence; and

• needs to do something to deal with the impact

of domestic violence; and

• it is impractical for the employee to undertake

that outside their ordinary hours of work.

This leave is available “in full” at the beginning

of each 12 month period of employment,

applies to all employees (including casuals) but

does not accrue from year to year.

This amendment in turn places obligations

on employers regarding the storage and access

to relevant information regarding the taking of

family and domestic violence leave.

Finally, another case to note is the termination

of an employee from Cricket Australia following

tweets being made about abortion. This

matter is listed with the Fair Work Commission

and has also resulted in proposed new social

media guidelines for public servants produced

by the Tasmanian State Service Management


*(U2018/2872) http://classic.austlii.edu.au/au/cases/


You can contact TCCI by the Helpline on

1300 765 123 or the TCCI on 1300 59 122

or workplacerelations@tcci.com.au where

we can assist with your questions about

employment matters generally as well as

assisting with drafting any policies or procedures

required within your business.

WP - Advert Mar17.indd 1

4/04/2017 1:15:43 PM

6 Tasmanian Business Reporter - SEPTEMBER 2018



$200m to future-proof ports

WORK will start on a major

expansion of Tasmania’s port

infrastructure later this year,

after TasPorts outlined a $200

million Port Master Plan.

TasPorts Chairman Stephen

Bradford said the developments

would help the company

meet customer demand,

attract new business and provide

the best value for customers.

“The plans guide port infrastructure

investment over the

next 15 years and are expected

to help inject hundreds of

millions of dollars into Tasmania’s

economy over the

longer term,” Mr Bradford


TasPorts CEO Paul Weedon

said the Port Master Plan was

a major long-term investment

to ensure that Tasmania’s

maritime trade system had the

capacity to grow for the benefit

of the entire state.

“With more than 99 per

Uni College offers flexible degree delivery

LEARNING never ends

and the most important

thing for me is that people

can enter and exit

education at different

points on their life journey

– especially for those

employed in industry positions

and interested in

up-skilling and gaining

formal qualifications relevant

to their industry.

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of Associate Degrees



your print specialist for over 90 years

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cent of the state’s freight coming

and going by sea, ports

are one of our most important

infrastructure assets and it is

vital we plan for the future to

meet growing demand,” Mr

Weedon said.

Projects include:

BELL BAY - A $10 million

investment to improve berthing

capacity at Bell Bay No.6

berth, enabling forestry and

mining exports from multiple

berths, upgrade of fuel pipelines

and increased capacity

for fuel storage. A new transport

and wash-down system

will also assist forestry exports.

BURNIE - About $80

million will be invested at

Burnie, including the proposed

international container

terminal. Work will also include

a project to dredge the

berth to provide for Toll’s

larger Bass Strait vessels and

improved cruise facilities to


University College

Chief Executive


enable more ship visits and

tourism growth.


$60 million development

will extend berthing facilities

for passengers, cargo and

freight. Infrastructure will accommodate

the new Spirit of

Tasmania vessels arriving in

2021, allowing an additional

160,000 passengers annually

to enter Devonport.

HOBART - TasPorts will

invest $50-$60 million to develop

a new Antarctic logistics

precinct to support the

Tasmanian Antarctic Gateway

Strategy and attract further

international programs

and provide a permanent base

for RSV Nuyina, Australia’s

latest ice breaker research

vessel, which will arrive mid-

2020. Plans include a reorganised

cruise precinct at

Macquarie Wharf with more

berths for cruise vessels, allowing

services to grow.

makes it easier for employers

to support their

staff during their study.

Full Off-Set,

Digital and

Wide Format


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Rockliff and




Bradford at

Devonport .

The two-year course

offers online content and

optional face-to-face tutorials

and on-site industry

workshops. Students are

also able to base their assessments

on their workplace.

As these qualifications

have been developed in

consultation with Tasmanian

industry groups to

ensure they are relevant

and career orientated, employers

can be confident

that they will be relevant

for their employees.




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Coastal shipping

in the news again

SOMETIMES I lament for

those that ship or transport

their goods. It is frustrating

for me and I do this for a


For the humble trader it

must seem like every time

you blink there is some

new surcharge or complexity

that seems designed to

make your life difficult. I

feel your pain – sorry for

the next paragraph.

Exporters of airfreight

should be aware of the 100

per cent piece screening

protocol that is coming

into effect in March 2019

- exporters should expect

delays and additional costs

in the process of lodging

goods for export per international

flights (general

and perishable).

There is a process to

avoid this by becoming a

“known consignor” and

if this is of interest to you

then I strongly suggest you

explore this process now as

it is not simple from Tasmania

– please feel free to

contact me to guide you.

Coastal shipping is

raising its head again in



Agility Logistics

the press and the Government

with another attempt

to smooth some of the

processes for international

vessels to carry domestic

loads around the coast.

The Tasmanian Logistics

Committee has spent

a considerable amount

of time considering the

ramifications for Tasmania

should international ships

be allowed to carry domestic

cargo. Our collective

position is that Tasmania

should be considered separately

to the “other island”

as we have an established

first-class coastal operation

already in place.

Some will say that the

introduction of international

ships carrying

domestic cargoes will add

to competition, but we are

Phone 6234 1127

260 Argyle Street,

North Hobart

of the opinion that with

the investment of the three

services across Bass Strait,

any erosion of volume

on these carriers could

potentially see us suffer in

the long run (consider if an

international carrier secures

enough volume to erode

our current service and then

due to international pressure

pulls out.

The Tasmanian Logistics

Committee has met the Infrastructure

and Transport

Minister Michael McCormack

in August to voice

our position on this.

I welcome any comment

or communication on

my articles – please feel

free to contact me on

bcharlton@agility.com or

on phone 0421174680.

The structure of these

courses is unique in that

they include industry onsite


Everyone has a different

approach to learning;

some people take a more

applied pathway.

Therefore, by providing

on-site workshops

with local partners, we

have found that our students

benefit from being

able to apply their knowledge

in a real-world setting.

Earlier this year, students

studying Quality

Management as part of

their Associate Degrees

visited Bell Bay Aluminium.

These students gained

insight about how manufacturing

works in an

organisation that has a

culture focused on quality

and continuous improvement

and test their

learnings about quality

management during this

on-site workshop.

By providing these

hands-on and work integrated

learning opportunities,

we are ensuring

that our graduates are

work-ready and meet the

needs of industry.

Applications for all

Associate Degrees are

now open, with Term 1

commencing in February


For more

information about

University College

Associate Degrees, visit


or call 1300 363 864.

Tasmanian Business Reporter - SEPTEMBER 2018 7


Tick for aqua feed plant

BIOMAR Australia’s $56

million aqua feed production

facility in the state’s North

West has received the final

tick of approval from Latrobe


A 14-month construction

phase will soon begin on the

site of a former particle board

factory at Wesley Vale, generating

up to 250 contractor jobs.

The world-class fish feed

production facility will supply

Tasmania’s growing aquaculture


BioMar Australia Technical

Customer Account Manager

Alasdair Bradley said he was

delighted to receive council

approval for its Development


“As part of the DA approval

process, the Environment Protection

Authority approved the

Development Proposal and Environmental

Management Plan,

ensuring BioMar’s production

facility meets all required environmental

responsibilities and

practices,” Mr Bradley said.


Mayor Peter


left, and








Bradley take

a tour of the

Wesley Vale


“The DA approval is also an

important marker of industry,

local council and community

support for our organisation’s

expansion into Australia, and

importantly Tasmania.”

The site’s redundant facilities

have been dismantled and

construction of the new facility

will take up to 14 month’s.

“We are also currently in the

process of hiring more staff to

join our current team on the

ground in Tasmania,” Mr Bradley


Bank of us


good growth

EIGHT months after a

major change of branding,

Bank of us has celebrated

with the official

opening of the Bank of

us Centre at 108 Collins

Street, Hobart by Treasurer

Peter Gutwein.

Bank of us CEO Paul

Ranson said the first

eight months operation

since changing from

B&E had seen outstanding


“Bank of us has recorded

a 51% increase

in new customers –

3025 customers up from

1999 in 2017,” Mr Ranson


“We’ve exceeded expectations,

with our

preliminary results indicating

a record lending


“Our overall loan

approvals for the year

were $215 million or

26% on last year, mainly

due to a 15% increase

in our market share of

owner occupied lending

in Tasmania.

“Our loan portfolio

has grown by 12% to

$704 million, which is a

significant achievement

in a highly competitive

and challenging environment

and is double

system growth of 6%

(national industry average).

“Within those figures,

about 50% of our lending

is from new customers.

Typically, loan activity

is generated from

existing customers.”

Mr Ranson said Bank

of us had seen great

growth statewide in

products and services,

with a more than 100%

increase in new customers

in Southern Tasmania.

It is this growth that

has led to the investment

in naming rights

of the Collins St Centre.

“It’s an investment

in our business, but

it’s also us, as a local

customer owned bank,

backing Tasmania,” said

Mr Ranson.

“We’re building a

strong presence in Hobart.

From here, we will

continue to provide all

Tasmanian’s a better

banking experience and

as a customer-owned

bank, that is Tasmanian

owned and operated,

we’re in great position

to be able to do that.”

Top gongs to Entura

Deputy Premier Jeremy Rockliff, left, with

Lyndon Johnson,Donald Vaughan and Entura

Managing Director Tammy Chu.

TWO Entura engineers

have received top accolades

at the Tasmania

Engineering Excellence


Donald Vaughan, Principal

Consultant, Electrical

Primary Systems,

was named Professional

Engineer of the Year, and

while engineer Lyndon

Johnson won the Young

Professional Engineer of

the Year award.

The specialist power

and water consulting firm

is committed to creating

safe and sustainable power

and water solutions.

“Donald is an industry

authority on the connection

of wind and solar

farms to weak grids

and the power system

dynamics of low-inertia

networks,” said Entura

Managing Director Tammy


“Donald’s knowledge

and experience places

him at the forefront

of efforts in Australia

to transition to a renewables-based

energy sector

and we’re very proud

to have him as part of

our technical leadership


“Lyndon has pioneered

powerful new 3D methods

for presenting and interpreting

data. His work

will improve engineering

efficiency and accuracy,

and offers safety benefits

for power and water

assets and for communities.”

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The Australian Maritime College (AMC) is expanding into Sydney

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Our team of leading maritime engineering, and maritime business and international

logistics academics will be delivering the following postgraduate courses in 2018:

• Master of Engineering (Maritime Design)

• Master of Business Administration (Advanced)

(Maritime & Logistics Management)

AMC Search will also offer a selection of short courses throughout the year.

Enquire to study in Sydney in 2018.


Cricos Provider Code 00586B

8 Tasmanian Business Reporter - SEPTEMBER 2018


Investment in looking good

More than ever, Australians are

investing in looking and feeling

their best. At Laser Clinics

Australia, our vision is to provide

affordable, effective and safe

non-invasive cosmetic treatments

to all Australians.

LASER Clinics Australia

CEO Anthea Muir says

the company is seeking

new and motivated franchise

partners from a

range of experiences to

drive growth across Australia

and New Zealand.

She believes potential

franchisees from all backgrounds

will be attracted

to three key elements of

Laser Clinics Australia’s

business model: ongoing

support in key business

areas such as marketing,

IT and accounting; an enviable

corporate culture;

and the prospect of being

involved in a growth


“They are elements

that any franchisees in

any sector should be targeting,”

Muir says. “And

in terms of the specific

training you need to become

familiar with the

aesthetics industry, well,

that’s what our team is

here for.”

Since 2008, Laser Clinics Australia has opened more than 100 clinics across the country.

We are proud to be the

leaders of our industry,

because we partner with

people who are just like

us. Driven, passionate,

success-seeking and allround

nice positive people.

When you partner

with us you become a

part of the family. It’s a

unique franchise model

with a 50/50 partnership

and an attractive remuneration

of $100,000 per

annum for the nominated

manager from day one.

Despite rapid growth

of the aesthetics sector

across the nation, Muir

has no doubt that there

are still enormous opportunities

to expand Laser

Clinics Australia’s footprint.

“We are your partner of

choice if you are looking

for a solid investment in

a high-growth industry

with an award-winning


A case in point is Michael

Makris and Vitanos

Vitanopoulos, brother-inlaw

franchisees who own

the Southland and Northland

clinics, respectively,

in Melbourne.

Taking advantage of

Makris’s experience in

the fitness industry and

Vitanopoulos’s management

background in the

corporate sector, they

have a blend of business

and client service skills.

“It’s a good balance,”

Makris says. He and Vitanopoulos

assessed a

range of franchise systems

before settling on

Laser Clinics Australia.

“There are outstanding

people in the network

and that’s backed up by

the quality of the people

in the head office in Sydney,”

Makris says.

“They’ve been extremely

good in working

with us and supporting

us and the Laser Clinics

Australia brand benefits

from a real team effort.”

Makris and Vitanopoulos

are among a growing

number of men who are

becoming Laser Clinics

Australia franchisees.

“We were looking for a

great business opportunity,

not a ‘male’ business

opportunity and Laser

Clinics Australia fits the

bill,” Makris says.

“Given the strength of

the market, we have no

doubt that we made the

right decision.”

Since launching in

2008, Laser Clinics

Australia has opened

more than 100 clinics

across Australia and

was named the top franchise

on SmartCompany’s

Smart50 list in


It has prospered on

the back of demand for

its three key service areas

– laser hair remov-

al, cosmetic injectables

and skin treatments.

The provision of affordable,

accessible and

reliable cosmetic treatments

has generated

significant interest from

prospective franchisees

– from corporate executives

wanting to make a

career switch to couples

and individuals seeking

to run their own small

business with the backing

of a proven franchisor.

The profile of franchisees

is quickly evolving.


team, experienced beauty

industry professional Melinda

Olive and accountant

Maddison Dargel have

opened the Rockhampton

clinic in Queensland.

Laser Clinics Australia

are now open in Tasmania.

Visit franchisees Cameron

at the Eastlands Shopping

Centre (Rosny Park) and

Katherine in Launceston

(95 Brisbane Street).

To discuss other

options such as

Cat & Fiddle Arcade in

the Hobart CBD

contact franchising@


Tasmanian Business Reporter - SEPTEMBER 2018 9


Distrust erodes future value




OUR private and business

lives run on trust,

but a prevalent culture of

moral blindness is contributing

to a tsunami of


Trust and distrust are

two of the most significant

social imperatives

of our age.

Critically, they are not

two hands in one glove.

Distrust is not an absence

of trust on a scale of positive

sentiment. It is the

opposite of trust — antithetical

to trust.

Trust requires a leadership

that embraces and

exhibits social ethics; to

not just plan how to behave,

but to believe it. If

you don’t fundamentally

feel that what you’re

doing is the right thing it

will never be believable.

So why was no-one

measuring and reporting

distrust? Roy Morgan

set about asking Australians

what brands they

trust and distrust — and

Australia’s banks come

out as the most trusted

sector. But we also mea-

sured distrust and it transpires

that banks are the

most distrusted category

in Australia — more distrusted

than trusted.

Trust doesn’t really

matter for sales next

week, but it matters for

a sustainable future for

a brand. If you have insufficient

trust you’re

not going to get supporters

or partners. Distrust

erodes future value and

that’s the big risk.

Drivers of

trust and distrust

Why do Australians

trust or distrust the nation’s

favourite brands?

The top driver of trust

is customer service, but

the highest aggregated

drivers of trust coalesce

around honesty, ethical

behaviour and integrity.

Roy Morgan says the top

principal drivers of trust

in 2018 are:

1. Good customer service

2. Honesty

3. Ethical behaviour/


4. Previous good experience

with company

5. Reliability

6. Transparency

7. Social conscience/

good corporate citizen

8. Good quality products

9. Long history

10. Customer-focused.

And distrust? According

to the data, the main

drivers of distrust coalesce

around the belief

A major survey reveals the top driver of trust is customer service.

that brands are greedy,

put their profits before

customers, and are unethical

or corrupt.

The top three drivers

of distrust are:

1. Greed, self-interest,

profits before customers

2. Dishonest and deceitful,

false and misleading

advertising, making

false product claims

3. Being unethical,

lacking integrity.

The method

Between October

2017–May 2018, Roy

Morgan conducted four

longitudinal surveys asking

about 4000 Australians

which brands they

trusted and which they

didn’t. Subtracting the

distrust score of each

nominated brand from

its trust score gave a Net

Trust Score (NTS).

Every respondent was

also asked why they trust

or distrust their nominated


Brands with positive

NTS have a strong

positive sentiment base

among consumers (and

relatively low negative

sentiment) from which

to generate growth and

brand value.

Don’t just “look the

other way”

The Royal Commission

into Misconduct in

the Banking, Superannuation

and Financial

Services Industry is, at

its core, an inquiry into

the moral blindness of

directors and executives

charged with protecting

our money.

Directors need to constantly

be conscious of

their own ethics, their

governance and corporate

culture, to drive down

distrust and eventually

build trust in their brand.

Unless directors, governments,

banks, social

media platforms

and sporting leaders arrest

distrust before they

start to rebuild it, moral

blindness will keep

eroding our culture and

socio-economically productive




Join more than 43,000 experienced directors and senior leaders by

becoming a member of the Australian Institute of Company Directors.

Membership provides you with exclusive access to our Business Centre

and Member Lounges in Sydney, Melbourne, Canberra, Adelaide, Perth

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Take the next step in your career

t: 1300 739 101 w: companydirectors.com.au/SWT


10 Tasmanian Business Reporter - SEPTEMBER 2018


C-cell open for business

Construction of

the Copping C-cell

is now complete,

with Southern

Waste Solutions

expecting the

first delivery to be

made this month.

AFTER requests from industry

and with the support of the State

Government, Southern Waste

Solutions set about establishing

the state’s first Category C-cell

waste disposal site in 2012.

After an extensive testing and

approval process by the Environment

Protection Authority it

is now ready for operation.

Tasmania has many industries

including agriculture, aquaculture,

mining and manufacturing

that produce controlled waste.

Much of this waste is temporarily

stored at worksites,

including built up areas and on

the shorelines of various bodies

of water, risking contamination

of waterways and the urban


Southern Waste Solutions

has been responsible for waste

management solutions for much

of Southern Tasmania and the

East Coast since 2001 and is expanding

to include a sustainable

solution to managing controlled

waste in the state.

A cell is simply another word

for a securely lined landfill,

or a site that is used to safely

bury waste. The waste material

accepted into the C-cell will

generally be soil and timber

contaminated with metal, all

of which will be subject to

independent testing and EPA

approval prior to delivery at the


The purpose of the C-cell is

to isolate waste from the surrounding

environment (surface

water and groundwater).

It undergoes regular monitoring

and testing to ensure it

meets all regulations and this

will continue indefinitely after

the cell is closed and capped.

The location of different types

of waste will be mapped inside

the cell using a 3D GPS system,

with the goal of recycling or reusing

it in the future should the

opportunity present itself.

The gate fee to use the Copping

C-cell includes an amount

that will be allocated to a trust

to establish funds for ongoing

monitoring and aftercare of the

site once it’s been capped and


The Copping C-cell is a safe

distance from any water course,

located about 2.5km away from

the nearest river and its buffer

zones are well in excess of EPA


The C-cell design meets or

exceeds all requirements of the

EPA and relevant legislation.

It also removes the need to

export category C waste to the

mainland, which is both costly

and unsustainable for Tasmanian


Southern Waste Solutions

welcomes all questions regarding

the opening of the Copping

C-cell and invites anyone with

a genuine interest in the facility

to attend one of our community

reference group meetings.

Nyrstar is set to be the first

customer to make use of Tasmania’s

only category C waste

disposal facility, with additional

contracts likely to be secured

for further deliveries in the

coming months.

Southern Waste Solutions also

offers free personalised tours

of the Copping Landfill which

can be scheduled on request and

tailored to specific audiences.

Further information about meetings on our website at swstas.com.au. To book a tour call 03 6273 9712 or email sws.finmanager@internode.on.net

The Copping C-cell is now open

and accepting enquiries from

businesses across Tasmania.

Southern Waste Solutions is pleased to be extending

our services to include a sustainable solution to managing

controlled waste in Tasmania.

Please call 6273 9712 or email


to discuss how we can assist your business

with responsible waste management.

Tasmanian Business Reporter - SEPTEMBER 2018 11


Nan Zhao of Sultan Holdings, left, with

Dr Damien Stringer of Marinova.

Maree Lewis, left, and Frances D’Alessandro

of Hobart City Council and Justin Clifford

from the Department of Home Affairs.

Tom O’Meara of Tasmanian Business Reporter,

left, Leila Daniels, I-PREP Project Manager and

Adrian Pursell of the Australian Marketing


What: University of Tasmania

I-PREP launch

Where: IMAS Waterfront Building,


When: Tuesday, August 14, 2018

Marcus Di Martino of Calvary, left, Alayne Baker of

Veolia and Briarna Hen of Houston’s Farm.

Rebecca Hua, left, and Kim Evans of the

Department of State Growth, Rob Wilson of UTAS

and James Holden from the Department of

State Growth.

Big on learning,

bigger on experience

Study an associate degree and advance your career.

Working at Blokker Pty Ltd, Taylor Franklin-Smith never considered

higher education until receiving encouragement from her employer.

“When looking for courses, I found the Associate Degree in Agribusiness.

It’s local, I can study it part-time, and my boss said go for it.

“The associate degree is supporting me in my ever-changing role within

the company. The new-found awareness of the industry has given me a

more in-depth understanding of how my workplace functions behind

the scenes.”

The new two-year associate degrees offered by University College are ideal

for students who are already working in industry, as they can be studied

full-time or part-time.

To find out more about studying an associate degree or supporting

your staff to undertake study, visit utas.edu.au/college or

phone 1300 363 864.

CRICOS Provider Code (University of Tasmania): 00586B.


Tasmanian Business Reporter - SEPTEMBER 2018 12

Summer a time of rental demand

Scott Newton

Property Matters with

Knight Frank

Department Manager for the Residential

Property Management team, Robbie

Yeoland, gives a synopsis of the

residential rental market in Tasmania.

SINCE the beginning of 2018

there has been a tremendous

amount of media coverage regarding

Hobart’s rental crisis.

During the summer months

we experience our greatest

demand for rental accommodation

in Hobart due to a

number of factors. These include:


• families and individuals

moving from interstate at the

end of the school year;

• students coming into the

state and moving from the

north to attend the University

of Tasmania prior to semester

starting in February;

• overseas migrants coming

to Hobart under skilled migrant

visas; and

• sea-changers or others

seeking a new lifestyle.

We have also seen a decrease

in the number of rental

properties due to the popularity

of Airbnb with investors

capitalising on their investment

potential for the strong

demand in holiday accommodation

with travellers.

According to the website

insideairbnb.com there are

859 entire homes/apartments

listed on Airbnb in Hobart

alone and 3,400 entire homes/

apartments in Tasmania.

While Airbnb has had some

effect on the number of available

properties for rent there

are other factors that contribute

to a shortage of affordable


These include:

• rising rental prices due

to strong interest in Hobart’s

property market with many

mainland investors wanting

A number of factors contribute to Hobart’s seasonal increase in demand for rental

properties including the return of university students.

to enter the local market;

• good returns on investment

compared to other capital


• an increasing population

– according to the Australian

Bureau of Statistics (ABS)

Hobart has had the fastest

population growth in the past

six years compared to other

capital cities; and

• a shortage of public housing.

The Launceston market has

seen similar trends with low

stock levels and high demand

for quality homes.

This has put upward pressure

on rents with most agencies

experiencing vacancy

rates under 1%.

The ABC reported in July

that the number of people

waiting for public housing

had increased to 3,412 and

the wait time was about 18


Earlier this year we experienced

an extremely high demand

for rental properties in

the price bracket up to $400

per week with up to 100 people

turning up to property

viewings and open homes.

Vacancy rates in Hobart at

this time of year were sitting

at 1.4% and some agencies

reported vacancy rates at less

than 1%.

Since late March, the market

has cooled off and the

level of demand for similar

properties has diminished

with vacancy rates currently

at 1.6% in Hobart.

This equates to only a

handful of vacant properties

at any given time during the


The above figures clearly

show that demand for rental

properties in Hobart is seasonal

with the greatest demand

in the summer months.



For sale by expressions of interest


130 Brighton Road, Brighton

Outline indicative only

• Light industrial property with strong exposure

to Brighton Road

• Land area of 5,000 sqm* with dual access

from Brighton Road and Augustus Road

• Large clearspan workshop of 450 sqm* with

mezzanine of 80 sqm* and showroom/offices/

amenities of 200 sqm*

• Extensive hardstand, fully fenced and includes

vehicle wash bay and on-site car parking

• Short term leaseback to Onetrak provides

holding income for developers or owner

occupiers – rental of $61,500 net (*approx)

Outline indicative only

Ian Reed 0419 670 501

Matthew Wright 0458 290 588

View at KnightFrank.com.au/4401086



94 Grove Road, Glenorchy



179 Macquarie Street, Hobart


• Large holding; land size 1.7 ha (approx)

• Building area 4,615 sqm (approx) over all


• Stoneman’s lease three years remaining plus

two options of five years - long standing tenant

leasing 40% of the site

• Opportunities for remaining site include

retaining existing month-by-month tenant, part

or full owner-occupancy, further development


• Two street frontages to Grove Road


• Iconic site, rare opportunity

• DA for 30 m, 202-room hotel

• Macquarie Street frontage of over 41 m,

land area 2,162 sqm (approx)

• Surrounded by significant hotel and

commercial assets

• Zoned ‘Central Business’, CBD gateway


• Potential for residential/serviced apartment

conversion (STCA)

Outline indicative only

Richard Steedman 0408 559 046

Ian Reed 0419 670 501

View at KnightFrank.com.au/3582342

Hayden Peck 0412 766 395

Scott Newton 0409 186 261

View at KnightFrank.com.au/4342530

5 Victoria Street, Hobart 41 York Street, Launceston Shop 8, 48-54 Oldaker Street, Devonport

P: 03 6220 6999 P: 03 6333 7888 P: 03 6424 3568

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