The Recycler Issue 317

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AROUND THE INDUSTRY
EUROPE Static, Awards, Blog
Static Control: On customer
service and cartridges
This month, Static Control has been offering some helpful tips on cartridge page
yields, as well as celebrating its recent Customer Service of the Year Award,
received at Paperworld 2019.
On the technical side of things, the
company has published a blog explaining
the ins and outs of cartridge page yields and
the “variables” that can affect them.
As the company describes, page yield is “the
number of pages a toner or inkjet cartridge
prints until it runs out of toner or ink” and
each cartridge SKU “has an advertised
expected page yield.”
These will determine how often
cartridges must be replaced, and the page
yield will vary according to the size of the
cartridge, with high yield cartridges being
able to print more pages than standard yield
versions.
Static states, “The aftermarket sometimes
also offers extended yield cartridges” which
“typically print 30 percent more than
standard or high yield cartridges sold by
the OEM”.
However, the company continues, “It’s
important to note that there are many
variables that can impact how many pages
your cartridge will print”. These variables
include the paper size and type, and even
the temperature and humidity of the printer
environment.
Static Control reveals that there are two
industry test procedures that have been
designed to “evaluate the page yield of a
toner cartridge: ISO 19752:2004 & ISO
19798:2006.”
In addition, the company says it has
evolved its own page yield testing
procedures which are “specifically designed
to evaluate print performance through the
entire life of the cartridge in various
environmental conditions.”
As well as revealing its methods behind
the testing of its cartridges, Static Control
has also been celebrating in recent weeks,
having won the Customer Service of the
Year Award at The Recycler Awards, during
this year’s Remanexpo show in Frankfurt,
Germany.
It was the second time that Static Control
had been named winners of the award, and
the latest in a remarkable run of success
that has seen the company win a Recycler
Award every year since the ceremony’s
inception in 2015; previous accolades
include Innovation of the Year, and being
named Supplier of the Year twice.
THE RECYCLER • ISSUE 317 • APRIL 2019
Ken Lalley receiving the award at
Paperworld 2019
“We’re absolutely delighted,” explained
Static Control’s CEO Ken Lalley, who
accepted the award for the company. “It’s a
reflection of our commitment to our
customers. We’re thrilled – thank you to our
customers, and all who voted for us!”
“Without the continued support of the
remanufacturing industry, we wouldn’t
have been nominated,” Lalley added. “We
will continue our deep commitment to
working hard and maintaining the highest
level of service our customers deserve.”
The award was “the zenith” for the
company during a successful Remanexpo
show, during which Static Control played
host to a consistently packed stand, with
many face-to-face meetings between
customers and sales team members.
Static Control’s General Sales Manager
Paul Needham presented information at the
show about the DecaBDE issue rippling
through the industry.
“The issue is widespread, and it impacts
compatible and remanufactured cartridges,
along with components. As an industry, we
must work together to hold plastic suppliers
to the standards that have been set forth in
environmental regulations,” Needham
explained, adding that Static Control’s
European cartridge and component
offering complies with RoHS and REACH
standards.
“For us, it is a great opportunity to meet
with a lot of our European partners,”
Needham reflected on Remanexpo
generally. “It’s an important time in our
industry, and it’s a great opportunity to
discuss the many changes along with the
growth opportunities, with our customers.”
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