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JULY/AUGUST 20<strong>19</strong> • sellingtravel.co.uk<br />
TRAVEL TRADE PUBLICATION OF THE YEAR 2018<br />
CANARY ISLANDS • THE ALGARVE & MADEIRA • BALEARIC ISLANDS • MAINLAND SPAIN<br />
CROATIA & MONTENEGRO • GREECE • CYPRUS • TURKEY • ITALY • MALTA & GOZO<br />
WELCOME TO<br />
INDULGENT<br />
ESCAPES<br />
BOOK FOR ONLY<br />
£60<br />
DEPOSIT<br />
PER PERSON<br />
*<br />
COMPLIMENTARY<br />
IN-FLIGHT DRINKS<br />
LUXURY<br />
5 STAR HOTELS<br />
25KG BAGGAGE<br />
ALLOWANCE<br />
PRIVATE TRANSFERS<br />
INCLUDED<br />
COMPLIMENTARY<br />
LUXURY GIFT<br />
*Terms and conditions apply. Please see you local travel agent for full details.
JULY/AUGUST 20<strong>19</strong> • SELLINGTRAVEL.CO.UK<br />
TRAVEL TRADE PUBLICATION OF THE YEAR 2018<br />
DESERT<br />
ISLAND<br />
MIX<br />
Why a cruise offers the perfect<br />
introduction to the countries of<br />
the Caribbean<br />
how to sell...<br />
Mediterranean<br />
South Africa<br />
Middle East<br />
California<br />
Canada<br />
Namibia<br />
Be inspired<br />
TOURING<br />
HOLIDAYS<br />
Page 83<br />
and more...
THE WORLD'S<br />
ONLY<br />
Luxury Included ®<br />
HONEYMOON<br />
Sandals offers all the luxuries of a 5-star<br />
resort with so much more, because here,<br />
the best of everything is included. Every<br />
land and water sport. Exclusive 5-Star<br />
Global Gourmet dining at up to 16<br />
restaurants per resort, and endless pours<br />
of premium spirits and Robert Mondavi<br />
Twin Oaks wines. Our resorts are set on<br />
the Caribbean’s best beaches, and our<br />
rooms & suites are some of the most<br />
romantic in the world. These are just some<br />
of the reasons Sandals has been voted<br />
the World’s Leading All-Inclusive Resorts<br />
23 years in a row, and the perfect choice<br />
for your clients' dream honeymoon.<br />
2 0 1 8<br />
23 Years Running<br />
VOTED THE WORLD’S LEADING ALL-INCLUSIVE RESORTS (22)<br />
23<br />
YEARS IN A ROW AT THE WORLD TRAVEL AWARDS<br />
LUXURY INCLUDED ®<br />
Sandals has the grandest<br />
of pools, most spectacular<br />
beaches, extraordinary<br />
amenities, and sumptuously<br />
appointed accommodation.<br />
But it’s the unrivaled 5-star<br />
service provided by our staff<br />
that keeps our guests coming<br />
back time after time.<br />
THE MOST<br />
EXCLUSIVE SUITES<br />
Our 5-star accommodation,<br />
called Love Nest Butler Suites ® ,<br />
are ranked among the finest<br />
and most romantic in the world.<br />
From Over-the-Water Villas to<br />
Millionaire Suites, our guests<br />
will enjoy luxurious amenities,<br />
private plunge pools and<br />
world-class concierge<br />
and butler service.<br />
MASTERS OF EXCELLENCE<br />
IN THE CULINARY ARTS<br />
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Guests will enjoy unlimited dining at up to<br />
16 restaurants! From freshly rolled sushi<br />
at Soy, to Filet Mignon steak cooked to<br />
perfection at Butch’s Chophouse, we<br />
serve cuisine to please even the toughest<br />
foodie! Your clients will enjoy unlimited<br />
premium brand drinks at up to 11 bars per<br />
resort. From cocktails at the swim-up<br />
pool bar to a glass of fizz on a<br />
rooftop bar overlooking<br />
the Caribbean sunset,<br />
it’s all included in the<br />
price of your clients'<br />
honeymoon.<br />
LOVE IS ALL YOU NEED<br />
TO BOOK CALL 0808 164 3459<br />
VISIT SANDALS.CO.UK/AGENTS<br />
*Mandatory caddies or carts at cost. ^Cost includes two free dives<br />
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MORE QUALITY LAND & WATER SPORTS<br />
THAN ANY OTHER RESORTS IN THE CARIBBEAN<br />
From championship golf* to motorised water sports like waterskiing and scuba<br />
diving^, only Sandals includes more quality land and water sports than any other<br />
resorts in the Caribbean. It’s all included, all unlimited!
contents 3<br />
this issue<br />
WE TRAVEL FURTHER TO BRING YOU MORE<br />
FEATURES<br />
08 Cruising the<br />
Caribbean: Perfect for<br />
Island hopping<br />
32 The Mediterranean:<br />
A people pleaser<br />
39 Middle East: How to<br />
switch-sell to it now<br />
78 South Africa: Slow<br />
down on the Blue Train<br />
76<br />
57<br />
53<br />
36<br />
08<br />
32<br />
71<br />
39<br />
30<br />
QUICK READS<br />
11 Profile: Namibia<br />
30 48 hours in: Bangkok<br />
36 My Journey: St Vincent<br />
& the Grenadines<br />
71 Introducing: Ethiopia<br />
72 How to sell: New South<br />
Wales<br />
76 My Journey: California<br />
TALKING SHOP<br />
13 Agent news and views<br />
11<br />
78<br />
72<br />
CANADA<br />
48 Show report: Rendezvous<br />
20<strong>19</strong><br />
52 <strong>Travel</strong> talk: Destination<br />
Canada<br />
53 City profile:Toronto<br />
54 My Trip in: Ontario<br />
57 Spotlight on: Alberta<br />
THE REVIEW<br />
61 News & show reports<br />
TOURING<br />
84 Trends in touring<br />
89 Touring four ways<br />
91 Interview: Shearings<br />
94 Fresh touring ideas<br />
97 Take five: Off-thebeaten-track<br />
tours<br />
TOURING<br />
83<br />
NAMIBIA<br />
11<br />
MIDDLE EAST<br />
39<br />
SOUTH AFRICA<br />
78<br />
MED HOLIDAYS<br />
32<br />
Please note that <strong>Selling</strong> <strong>Travel</strong>, owned and<br />
published by BMI Publishing Ltd., is not<br />
connected in any way to <strong>Selling</strong> <strong>Travel</strong><br />
e-magazine published by SMP Training Co.<br />
and based in British Columbia, Canada. The<br />
latter online publication focuses exclusively on<br />
sales skills and all aspects of professional<br />
selling within the travel and tourism sectors.<br />
To benefit from this travel industry sales<br />
training resource visit sellingtravel.net<br />
ALBERTA<br />
57<br />
sellingtravel.co.uk
4<br />
welcome<br />
A Greek tragedy<br />
WINNER<br />
TRADE PUBLICATION OF<br />
THE YEAR – PRINT & ONLINE<br />
(almost)<br />
EDITORIAL<br />
EDITOR<br />
Laura Gelder<br />
laura.gelder@sellingtravel.co.uk<br />
JOURNALISTS<br />
Jessica Pook, Sasha Wood<br />
& April Waterston<br />
CONTRIBUTING EDITORS:<br />
Andy Hoskins & Julie Baxter<br />
EDITORIAL DIRECTOR<br />
Steve Hartridge<br />
SALES<br />
PUBLISHERS<br />
Steve Thompson<br />
steven.thompson@sellingtravel.co.uk<br />
Sally Parker<br />
sally.parker@sellingtravel.co.uk<br />
ADVERTISING MANAGER<br />
Lisa Merrigan<br />
lisa.merrigan@sellingtravel.co.uk<br />
DESIGN & PRODUCTION<br />
SENIOR DESIGNER<br />
Louisa Horton<br />
DESIGNERS<br />
Ross Clifford, Caitlan Francis<br />
& Zoe Tarrant<br />
PRODUCTION & STUDIO MANAGER<br />
Clare Hunter<br />
Laura Gelder<br />
EDITOR<br />
Last week, as I lay on my sunbed on the beautiful Greek<br />
island of Kefalonia, I realised I had became a traveller<br />
cliché in more ways than one.<br />
First of all I was one of many, many people reading a dogeared<br />
copy of Captain Correlli's Mandolin. Secondly, I was not<br />
only British but also horribly sun-burnt thanks to my new<br />
eco-friendly, but useless, sun screen. And thirdly, I'd consulted<br />
Google on what was the loveliest beach.<br />
Consequentially I was sharing it with hundreds of other<br />
clichés, booming Ibiza-style beats and several thousand wasps,<br />
buzzing amidst the packed and baking bodies - it may have<br />
been lovely once, but not now!<br />
I left shortly after and happened upon a smaller, quieter beach, with the same smooth<br />
white pebbles and clear lapping water but less stinging insects and a gentler soundtrack<br />
of Greek music wafting out of the taverna along with the smell of roasting souvlaki.<br />
Aside from Louis de Bernier's novel, it was a travel agent who made me yearn for this<br />
particular Greek isle, our former columnist Barbara Charlton. If only I'd spoken to her<br />
again before I went I'd never have visited that over-hyped, over-packed beach!<br />
If you read our current columnists' page this month (page 24) you can hear their<br />
opinions on over-tourism and how to handle it - from recommending more off-thebeaten-track<br />
itineraries to switching clients to travel in low season.<br />
As well as writing her column for us, Sandy Murray ran the 22nd Yorkshire <strong>Travel</strong> Ball<br />
this <strong>July</strong> (see page 22) and we were delighted to attend, along with 200 agents. In true<br />
travel industry style, much fun was had but the event also raised £8,500 for charity. In<br />
this case it was animal charities, including one dedicated to Greek cats, a cause even<br />
closer to my heart since I Ieft three kittens behind in Kefalonia.<br />
PRODUCTION ADMINISTRATOR<br />
Steve Hunter<br />
BMI PUBLISHING<br />
MANAGING DIRECTOR<br />
Matt Bonner<br />
CEO<br />
Martin Steady<br />
(PRINT) ISSN 2056-93<strong>19</strong>. ©BMI PUBLISHING LTD 20<strong>19</strong>.<br />
SELLING TRAVEL IS PUBLISHED BY BMI PUBLISHING<br />
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sellingtravel.co.uk
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5143 <strong>Selling</strong> <strong>Travel</strong> 136x<strong>19</strong>0.indd 1 10/07/20<strong>19</strong> 14:04
the big picture 7<br />
Sri Lanka<br />
back in business<br />
All aboard<br />
We wouldn’t usually feature the same<br />
destination twice in one year here,<br />
but Sri Lanka has been through a lot.<br />
The Easter terror attacks derailed<br />
tourism but since the FCO ban was<br />
lifted the travel trade has rallied<br />
round to help bookings recover<br />
quickly – with or without government<br />
help. Visitor numbers are already<br />
increasing, from 37,802 in May to<br />
63,072 in June, so the comeback is<br />
firmly on track. See p51 for details.<br />
srilanka.travel; lovesrilanka.org<br />
sellingtravel.co.uk
8<br />
xxxxx cruising the caribbean<br />
island<br />
Hopping<br />
The Caribbean’s many islands present the perfect canvas for<br />
a cruise and the chance to really appreciate its diversity by<br />
taking in several destinations on one trip, says Jane Archer<br />
carlos ojeda photography<br />
I’ve just realised the plane I’ve<br />
seen in the distance is landing<br />
in Canouan, the little Grenadine<br />
island we were anchored off yesterday.<br />
Clearly we didn’t cruise very far<br />
overnight.<br />
I’m on SeaDream Yacht Club’s<br />
112-passenger SeaDream I, on a Caribbean<br />
cruise with a difference. Since setting sail<br />
from Barbados, we’ve anchored off every<br />
island we’ve visited (Martinique, St Lucia,<br />
Bequia, Canouan and today Union Island),<br />
not seen any other ships and bumped into<br />
just a handful of tourists.<br />
It’s a perfect way to enjoy the ‘other’<br />
Caribbean, the one away from the crowds,<br />
where life is unhurried and simple<br />
pleasures such as swimming, snorkelling<br />
or reading a book fill the days. I’ve visited<br />
a turtle sanctuary in Bequia, put the world<br />
to rights with Rastafarian Ezra at his beach<br />
bar in Canouan and hiked up to a fort on<br />
St Lucia’s Pigeon Island.<br />
On board I’ve tucked into some of<br />
the tastiest food afloat and passed fun<br />
evenings at the al-fresco top-of-the-yacht<br />
bar. Because there are so few of us,<br />
waiters and bar staff soon got to know our<br />
names, likes and dislikes.<br />
Whenever they see me, they veer off<br />
and return with a glass of Champagne.<br />
Extravagant? Not really. As with all drinks<br />
on SeaDream, it is included in the fare, as<br />
are tips. It pushes up the price, but makes<br />
things super friendly – and with just 112 of<br />
us on board, that is important.<br />
Market update<br />
One of the things that makes Caribbean<br />
cruises such an easy sell for agents is<br />
that there is a holiday for everyone. If the<br />
small ship, getaway-from-it-all experience<br />
does not appeal, clients have plenty more<br />
vessels and itineraries to choose from.<br />
Families can sail with Royal Caribbean<br />
International on the world’s biggest cruise<br />
ships or race go-karts on Norwegian Cruise<br />
Line vessels; there are ultra-luxury ships<br />
and sailing vessels, even cruises from the<br />
UK with P&O Cruises, Saga Cruises and<br />
Fred Olsen Cruise Lines for those who<br />
don’t want to fly.<br />
There are budget fares or all-inclusive<br />
prices with Regent Seven Seas Cruises;<br />
one or two-week voyages, port-intensive<br />
sellingtravel.co.uk
Eastern and Western Caribbean itineraries.<br />
Ritz-Carlton makes its cruising debut<br />
in February with the yacht-like Azora.<br />
It holds 298 passengers and sails from<br />
Fort Lauderdale to Barbados, Aruba, St.<br />
Maarten and St Lucia.<br />
Scarlet Lady, Virgin Voyages’ first new<br />
ship, launches in April 2020. An adults-only<br />
vessel, it will offer five-night sailings to<br />
Mexico and four-night short breaks to Key<br />
West and Bimini in the Bahamas, roundtrip<br />
from Miami.<br />
Itineraries: Carnival Cruise Line has new<br />
seven-night sailings from Port Canaveral to<br />
Mexico, Puerto Rico and Turks and Caicos,<br />
starting October 2020 on Mardi Gras, a<br />
new ship launching in <strong>August</strong> next year.<br />
From £624pp cruise-only.<br />
Royal Caribbean’s Independence of the<br />
Seas is sailing new five-night cruises<br />
from Fort Lauderdale to CocoCay, the<br />
company’s just-opened Bahamian private<br />
island, from May to November 2020. From<br />
£6<strong>19</strong>pp cruise-only.<br />
Celebrity Cruises has a new sevencruising<br />
the caribbean xxxx xxxx 9<br />
itineraries and cruises with multiple sea<br />
days for those who love life at sea.<br />
The Caribbean is a perennial favourite<br />
with British cruisers, attracting some<br />
295,000 passengers in 2018 – 7% more<br />
than 2017. “Thanks to the mix of fabulous<br />
destinations and cultures, breathtaking<br />
scenery and the opportunity to see a<br />
different island every day, it’s a fantastic<br />
cruise destination,” said CLIA UK and<br />
Ireland Director Andy Harmer.<br />
CLIA Chair Tony Roberts told the<br />
association’s Southampton conference in<br />
May that the cruise market is down due to<br />
the uncertainty of Brexit.<br />
However, Roberts, who is also Princess<br />
Cruises’ UK & Ireland Vice-President, added<br />
that the Caribbean remains one of his<br />
company’s ‘fastest-growing destinations’.<br />
“It’s always a popular cruise destination<br />
… because of the range of itineraries<br />
that encompass so many of the islands<br />
as well as the guarantee of white sandy<br />
beaches, plenty of sunshine and the warm<br />
Caribbean sea.”<br />
Silversea UK Managing Director Peter<br />
Shanks said the Caribbean will always<br />
do well due to its ‘unique mixture of<br />
relaxation and culture’.<br />
He said: “A cruise is the best way to see<br />
the Caribbean, visiting both famous and<br />
‘out of the way’ islands.” As an added<br />
incentive, Silversea is offering free shore<br />
excursions on selected cruises booked by<br />
<strong>July</strong> 31 20<strong>19</strong>.<br />
Shanks added: “Silversea’s smaller ships<br />
access more of those ‘out of the way’<br />
places and travel deeper to experience the<br />
very best of the Caribbean.”<br />
What’s new<br />
Ships: Norwegian Cruise Line’s new<br />
Norwegian Encore, launching November<br />
20<strong>19</strong>, makes its Caribbean debut this<br />
winter with a go-kart circuit and Italian<br />
restaurant called Onda.<br />
Sky Princess enters service for Princess<br />
Cruises this autumn with new features<br />
including French restaurant La Mer and<br />
Sky Suites. It will spend the winter sailing<br />
sellingtravel.co.uk
msc rights<br />
10<br />
xxxxx cruising the caribbean<br />
combine cruising and a private island stay with msc<br />
royal owned<br />
snorkelling in cozumel, the mexican caribbean<br />
danny lehman<br />
Royal Caribbean’s flowrider<br />
norwegian breakaway<br />
Royal Caribbean in labadee, haiti<br />
night Eastern Caribbean cruise roundtrip<br />
from Fort Lauderdale on Celebrity Edge<br />
that visits Puerto Rico, the British Virgin<br />
Islands and St. Maarten. From £1,269pp<br />
cruise-only.<br />
Shore excursions: MSC Cruises has<br />
partnered with US lifestyle guru Martha<br />
Stewart to offer celebrity-branded tours<br />
in the Caribbean such as cooking classes,<br />
garden visits and market trips.<br />
Starting this winter, clients on Marella<br />
Cruises’ seven-night Pride of Panama<br />
voyage can take a tour from Santa Marta<br />
in Columbia into the foothills of the<br />
Sierra Nevada to meet and dine with the<br />
country’s indigenous Kogi tribe.<br />
Top experiences<br />
Discover what’s cooking: Celebrity<br />
Cruises’ five-hour chef-led tour from<br />
Philipsburg, St. Maarten takes visitors to<br />
fish and produce markets to pick up<br />
ingredients for an exclusive dinner on the<br />
ship, as well as tasting French specialities<br />
at La Plantation Hotel. From £245pp.<br />
Life balance: A four-hour tour from<br />
Charlotte Amalie in St. Thomas with<br />
Crystal Cruises includes paddle-boarding,<br />
yoga and snorkelling in search of stingrays<br />
in a mangrove lagoon and marine reserve.<br />
Price not yet set.<br />
Climbing Dunn’s River Falls: The<br />
Jamaican icon is one of Caribbean’s<br />
most sought-after experiences. The<br />
boulders are slippery, the water is gushing<br />
and you certainly get wet, wet, wet. Most<br />
lines go there. Carnival’s six-hour tour<br />
from Ocho Rios, pairing the falls with a<br />
jeep safari, costs from $108pp.<br />
Snuba at Pigeon Island: The St.<br />
Lucia spot is a favourite for snuba<br />
diving, a cross between snorkelling and<br />
scuba that allows beginners to dive to 20<br />
feet without struggling with tanks as they<br />
follow on a raft on the surface. Oceania<br />
Cruises’ three-hour snuba adventure costs<br />
from £77pp.<br />
Where to book it<br />
Seabourn – 0344 338 8615<br />
For 14 nights of all-inclusive luxury the<br />
Classic Caribbean Yacht Harbours cruise<br />
round-trip from Barbados departs January<br />
4, 2020. Fares from £5,298pp for cruiseonly<br />
but including all meals, drinks and<br />
staff gratuities.<br />
seabourn.com<br />
MSC Cruises – 0203 426 3000<br />
Tick off six islands in one trip and enjoy<br />
two days on MSC’s new Ocean Cay private<br />
island with the cruise line’s 14-night<br />
Southern Caribbean cruise, round-trip<br />
from Miami, departing January 11, 2020.<br />
Fares are from £1,449pp, cruise-only but<br />
including all meals.<br />
mscbook.com <br />
sellingtravel.co.uk
country profile<br />
11<br />
Namibia<br />
What Namibia lacks in tourist numbers it makes up for in wow factors such as giant<br />
sand dunes, stark salt pans, wild coastlines and bucket-list wildlife, says Debbie Ward<br />
Don’t miss...<br />
Soussusvlei<br />
A photographer’s dream,<br />
the national park here has<br />
spectacular dunes whipped<br />
into pleasing shapes by<br />
the wind, some footed by<br />
dramatically twisted and<br />
desiccated trees. Climb the<br />
most accessible dunes at<br />
dawn for knockout views.<br />
Etosha<br />
A safari in a shimmering<br />
saltpan makes for great<br />
game viewing. Elephant,<br />
giraffe, springbok and zebra<br />
are common, along with<br />
ostriches and birds of prey,<br />
while it’s possible to see<br />
cheetah and leopards. It’s an<br />
easy place to self-drive, best<br />
visited <strong>July</strong> to October.<br />
Damaraland<br />
Amid the rugged scenery of<br />
Southern Damarkand see<br />
UNESCO-listed Bushman<br />
rock art thousands of years<br />
old at Twyfelfontein. Take<br />
a game drive to search<br />
for the desert-adapted<br />
elephants seen in David<br />
Attenborough’s Planet Earth.<br />
Swakopmund<br />
Germanic-style coastal<br />
base Swakopmund offers<br />
activities like sand-surfing<br />
and paragliding. The huge<br />
seal colony at Cape Cross is<br />
a half-day trip away. Sleepy<br />
neighbour Walvis Bay is the<br />
gateway to prolific birdlife<br />
hangout Sandwich Harbour.<br />
BOOK IT WITH... KUONI<br />
Kuoni’s Namibia Explorer is a 14-night small<br />
group tour, taking in Etosha National Park,<br />
Damaraland, Swakopmund, Soussevlei<br />
and Windhoek. A special offer of £3,898pp<br />
applies to the October 26 20<strong>19</strong> departure.<br />
The operator also offers Namibia self-drives.<br />
agents.kuoni.co.uk<br />
It’s only as I turn to make a 360° video<br />
at the top of ‘Big Daddy’ dune that the<br />
height hits me. I giddily sink to the sand<br />
to take a breather. The view is nothing<br />
short of spectacular. In every direction<br />
are ripples of golden and reddish<br />
dunes, dramatic in the light and shade<br />
of dawn.<br />
In Dead Vlei, an arid valley far below me,<br />
I know the moving dots I see are people<br />
photographing the stark skeletons of<br />
antique trees that were left behind when a<br />
river changed course. This is Soussusvlei,<br />
long on my travel wish list, and it has<br />
managed to exceed my high expectations.<br />
Namibia may not receive the high tourist<br />
numbers of some of its neighbours, but it’s<br />
not for lack of any wow factor.<br />
Epic dune-filled Soussusvlei, within<br />
Namib-Naukluft National Park, is just<br />
one of the attractions. The country also<br />
has renowned safaris on the salt pan of<br />
Etosha National Park, while the coastline,<br />
with its own wildlife, makes a pleasant<br />
respite from the desert. There’s also tribal<br />
heritage in the Damarland region.<br />
Namibia is generally best visited May<br />
to October. Common advice is to avoid<br />
January, but early that month I found<br />
temperatures manageable and just<br />
handfuls of people at the key sights.<br />
In fact, with a low population and less<br />
advanced tourism, Namibia’s hotspots are<br />
quieter than South Africa’s at any time of<br />
year. With the Namibian dollar pegged to<br />
its neighbour’s weak rand, it’s also a goodvalue<br />
destination, while a time difference<br />
of just two hours means no jetlag.<br />
SELF DRIVE IS EASY IN NAMIBIA<br />
A YOUNG HIMBA WOMAN<br />
NEW LODGES<br />
Namibia has accommodation to suit<br />
many budgets. At the luxury end, new last<br />
year were Omaanda, a lodge on a private<br />
reserve near Windhoek; eight-room<br />
Shipwreck Lodge, on the Skeleton Coast;<br />
and its sister, Hoanib Valley Camp, with<br />
six tented rooms, in the North West. This<br />
year retro-themed Sonop has debuted<br />
at Karas in the southern Namib Desert.<br />
ACCESS OPTIONS<br />
Access is indirect from the UK. Look out<br />
for competitive fares via Frankfurt but<br />
it’s an attractive twin with Cape Town.<br />
Most fly in and out of the low-key capital,<br />
Windhoek, but limited international<br />
services to coastal Walvis Bay offer<br />
an attractive open jaw option.<br />
With low crime and just a few straight<br />
roads traversing the country, Namibia is<br />
an easy place to self-drive and appeals to<br />
independent travellers.Those headed for<br />
Soussevlei should expect rough surfaces.<br />
Escorted tours are offered by operators<br />
including <strong>Travel</strong> 2, Kuoni, Abercrombie &<br />
Kent, G Adventures, Intrepid and Exodus.<br />
ITINERARIES<br />
Typical itineraries of two weeks or less<br />
take in Etosha, Soussevlei, Damaraland<br />
and the coast. Those with more time can<br />
reach Fish River Canyon in the South -<br />
Africa’s deepest - plus the eerie Skeleton<br />
Coast, so named for its shipwrecks<br />
caused by rocks and fog before GPS. <br />
sellingtravel.co.uk
DIFFERENT COLOURS,<br />
SAME FEEL<br />
Fly direct twice daily London to Bangkok with<br />
the combined, bigger network of THAI and Thai Smile.<br />
Enjoy smooth as silk service levels,<br />
all priviledges and more destinations.<br />
#FlySmootherWithOurSmiles<br />
thaiairways.com<br />
thaismileair.com
Talking Shop<br />
INSPIRED BY YOU<br />
The inside track on travel<br />
Find out what<br />
agents learnt from our<br />
River Cruise Dialogue on<br />
page 18<br />
This time it's<br />
personal<br />
THIS year's <strong>Selling</strong> <strong>Travel</strong><br />
Agents Choice Awards sees<br />
several new categories but<br />
it's worth giving a special<br />
mention to the new trade<br />
rep award. Make sure<br />
you take the time to vote<br />
for that helpful person<br />
who makes your job<br />
easier. We are giving<br />
away an award for the<br />
best reps working for a tour<br />
operator, airline, cruise line, hotel and tourist office. Turn<br />
over to find out more about this years' awards...<br />
Save £800 with APT charter<br />
APT is offering an £800pp saving for new<br />
bookings on its Majestic Danube Luxury River<br />
Cruise when booked by <strong>August</strong> 31, 20<strong>19</strong>. APT<br />
will charter the AmaMagna on June 14, 2020<br />
for the one-off summer departure, sailing from Romania to<br />
Germany. aptouring.co.uk<br />
Contents<br />
27<br />
ON LOCATION<br />
29<br />
Park passes<br />
with JA Resorts<br />
DISNEY<br />
October 7, 8 & 9<br />
SELLING TRAVEL AGENTS CHOICE AWARDS EVENTS<br />
Come and meet your <strong>Selling</strong> <strong>Travel</strong> Agents Choice Awards finalists at<br />
our networking events in London (October 7), Leeds (October<br />
8) and Manchester (October 5) and be in with a chance to win<br />
some fantastic prizes. Register online at sellingtravel.co.uk<br />
KIDS aged three to 16<br />
years can enjoy various<br />
Dubai Parks free when<br />
agents book a stay at<br />
a JA Resorts & Hotels<br />
property before <strong>August</strong> 31.<br />
jaresortshotels.com<br />
IN THE OFFICE<br />
FOUR-SIGHT<br />
24<br />
sellingtravel.co.uk
14<br />
The 20<strong>19</strong><br />
awards<br />
finalists<br />
Airlines & Airports<br />
AIRLINE TO THE FAR EAST:<br />
Cathay Pacific , Japan Airlines,<br />
Singapore Airlines, Thai Airways,<br />
Vietnam Airlines<br />
AIRLINE TO NORTH AMERICA: Air Canada,<br />
British Airways , Delta Air Lines, United<br />
Airlines, Virgin Atlantic<br />
AIRLINE TO LATIN AMERICA & THE<br />
CARIBBEAN: Air Europa Lineas Aereas,<br />
British Airways, LATAM Airlines, Norwegian,<br />
Virgin Atlantic<br />
AIRLINE TO THE MIDDLE EAST: Emirates,<br />
Etihad Airways , Gulf Air, Oman Air,<br />
Qatar Airways<br />
AIRLINE TO INDIA & THE INDIAN OCEAN:<br />
Air Mauritius, Air Seychelles, Emirates, Etihad<br />
Airways, Qatar Airways<br />
AIRLINE TO EUROPE: Air Malta,<br />
British Airways, easyJet, Jet2, Croatia Airlines<br />
AIRLINE TO AFRICA: Royal Air Maroc,<br />
Ethiopian Airlines, Kenya Airways,<br />
South African Airways, Tunisair<br />
AIRLINE TO AUSTRALASIA & THE PACIFIC:<br />
Air New Zealand , Fiji Airways, Korean Air,<br />
Philippine Airlines, Qantas Airways<br />
AIRLINE FOR BUSINESS CLASS:<br />
All Nippon Airways (ANA), Etihad Airways,<br />
Garuda Indonesia, Hainan Airlines,<br />
Qatar Airways<br />
AIRLINE FOR PREMIUM CLASS:<br />
Air New Zealand, British Airways, China<br />
Southern Airlines, Lufthansa, Virgin Atlantic<br />
AIRLINE FOR ECONOMY CLASS:<br />
El AL Israel Airlines, EVA Air, South African<br />
Airways, Thai Airways, Turkish Airlines<br />
OVERSEAS REGIONAL AIRLINE:<br />
Avianca, Bangkok Airways, Fiji Airways,<br />
Westjet Airlines, Virgin Australia<br />
OVERSEAS AIRPORT: Amsterdam Schiphol,<br />
DFW Airport , Dubai International Airport,<br />
Hartsfield-Jackson Atlanta International<br />
Airport, Singapore Changi<br />
UK AIRPORT: East Midlands , Liverpool John<br />
Lennon Airport, London City Airport, London<br />
Gatwick, Manchester<br />
Destinations<br />
CITY BREAK: Abu Dhabi, Hong<br />
Kong, Lisbon, Macao, Tel Aviv<br />
DESTINATION FOR BEACH – LONG HAUL:<br />
Bali, Cook Islands, Mauritius, Philippines,<br />
St Lucia<br />
DESTINATION FOR BEACH – SHORT HAUL:<br />
Bulgaria, Cyprus, Greece, Israel, Jersey<br />
DESTINATION FOR WILDLIFE & NATURE:<br />
Belize, Botswana, Costa Rica, Peru,<br />
South Africa<br />
DESTINATION FOR SOFT ADVENTURE:<br />
Australia, Canada, Chile, Namibia,<br />
New Zealand<br />
DESTINATION FOR SPA & WELLNESS:<br />
Dubai, India, Malta, Maldives, Thailand<br />
DESTINATION FOR WEDDINGS &<br />
HONEYMOONS: Barbados, Cyprus, Jamaica,<br />
Mauritius, St. Kitts<br />
DESTINATION FOR ECO FRIENDLY<br />
HOLIDAYS: Australia, Costa Rica, Kenya,<br />
Nicaragua, Norway<br />
sellingtravel.co.uk
15<br />
FAVOURITE TRAINING EVENT/<br />
ROADSHOW: Caribbean Tourism<br />
Organization, The Amazing Thailand<br />
Roadshow, Visit New South Wales, Visit<br />
Orlando, Visit USA<br />
Tour Operators<br />
TOUR OPERATOR TO AFRICA:<br />
Africa Pride, Cosmos, Gambia<br />
Experience, Kuoni, Somak Holidays<br />
TOUR OPERATOR TO AUSTRALASIA & THE<br />
FAR EAST: APT, Collette,<br />
G Adventures, Jetset Holidays,<br />
Premier Holidays<br />
TOUR OPERATOR TO EUROPE & NORTH<br />
AFRICA: Balkan Holidays, Inghams, Jet2<br />
Holidays, Shearings, Titan <strong>Travel</strong><br />
TOUR OPERATOR TO INDIA & THE INDIAN<br />
OCEAN: If Only, Explore, Osborne & Ebel,<br />
Premier Holidays, <strong>Travel</strong>pack<br />
TOUR OPERATOR TO LATIN AMERICA &<br />
THE CARIBBEAN: Cox & Kings,<br />
G Adventures, Journey Latin America, Latin<br />
Routes, Wendy Wu Tours<br />
TOUR OPERATOR TO THE MIDDLE EAST:<br />
Emirates Holidays, Gold Medal, If Only,<br />
Mercury Holidays, <strong>Travel</strong> 2<br />
TOUR OPERATOR TO NORTH AMERICA:<br />
Cosmos, Funway Holidays , North America<br />
<strong>Travel</strong> Service , Premier Holidays, USAirtours<br />
FOR LONG HAUL ESCORTED TOURS:<br />
Cosmos, G Adventures, Riviera <strong>Travel</strong>,<br />
Titan <strong>Travel</strong>, Wendy Wu Tours<br />
FOR SHORT HAUL ESCORTED TOURS:<br />
Newmarket Holidays , Riviera <strong>Travel</strong>, Scenic<br />
Cruises & Tours, Saga Holidays, Shearings<br />
FOR SENIOR TRAVELLERS: Fred. Olsen<br />
Cruise Lines, Leger Holidays, Inghams,<br />
Saga Holidays, Shearings<br />
FOR SOLO TRAVELLERS: G Adventures,<br />
Just You, Saga Holidays, Trafalgar Holidays,<br />
Titan <strong>Travel</strong><br />
Cruising<br />
OCEAN CRUISING – SHORT<br />
HAUL: Cruise & Maritime<br />
Voyages, Hurtigruten, Fred.Olsen Cruise<br />
Lines, MSC Cruises, Saga Holidays<br />
OCEAN CRUISING - LONG HAUL:<br />
Cunard Line , Celebrity Cruises, Princess<br />
Cruises, Royal Caribbean, Silversea<br />
RIVER CRUISING - SHORT HAUL: A-ROSA,<br />
CroisiEurope, Riviera <strong>Travel</strong>, Fred.Olsen<br />
Cruise Lines, Newmarket Holidays<br />
RIVER CRUISING – LONG HAUL:<br />
Crystal Cruises, Viking Cruises, Scenic<br />
Cruises & Tours, Titan <strong>Travel</strong>, Uniworld<br />
Boutique River Cruise Collection<br />
Hotels<br />
HOTEL/GROUP IN AFRICA:<br />
Accor Hotels, Hilton, Protea<br />
Hotels, Sun International, Taj Hotels<br />
HOTEL/GROUP IN AUSTRALASIA & THE<br />
FAR EAST: Dusit Hotels & Resorts,<br />
Centara Hotels & Resorts , Hyatt Hotels &<br />
Resorts, Meritus Hotels & Resorts,<br />
Shangri-La Hotel & Resorts<br />
HOTEL/GROUP IN EUROPE & NORTH<br />
AFRICA: Hyatt Hotels & Resorts, Iberostar<br />
Hotels & Resorts , Movenpick Hotels &<br />
Resorts, Maritim Hotels , NH Hotel Group<br />
HOTEL/GROUP IN NORTH AMERICA:<br />
Fairmont Hotels and Resorts, Hyatt Hotels &<br />
Resorts, Kimpton Hotels & Restaurants,<br />
Marriott International, Wyndham Hotel<br />
Group<br />
HOTEL/GROUP IN LATIN AMERICA & THE<br />
CARIBBEAN: AM Resorts, Belmond, Elegant<br />
Hotels, Iberostar Hotels & Resorts, Sandals<br />
HOTEL/GROUP IN INDIA & THE INDIAN<br />
OCEAN: Attitude Hotels, Beachcomber,<br />
Fairmont Hotels, Lux Hotels, Sun Resorts<br />
HOTEL/GROUP IN THE MIDDLE EAST:<br />
Atlantis, Dukes Dubai, JA Jebel Ali Beach<br />
Resort, Ritz Carlton, W Hotels<br />
HOTEL/GROUP ALL-INCLUSIVE:<br />
AM Resorts, Club Med , Hard Rock Hotels,<br />
bodyholiday Saint Lucia , Sandals<br />
Best of the Rest<br />
TICKET PROVIDER: Attraction<br />
World, Do Something Different,<br />
Holiday Extras , Super Break<br />
RAIL: Belmond, Blue Train, Eurostar,<br />
Great Rail Journeys , Rocky Mountaineer<br />
CAR HIRE: Avis Budget Group, Affordable<br />
Car Hire, Alamo, Flexible Autos, Your<br />
Car Hire<br />
UK HOLIDAYS: Butlins, Hoseasons,<br />
Shearings, Super Break, Warner Leisure<br />
Hotels<br />
Congratulations<br />
to all our awards<br />
finalists!<br />
sellingtravel.co.uk
16<br />
Once you've<br />
voted for the best<br />
in the business, it's<br />
time to meet<br />
them face to face!<br />
• Amazing prizes •<br />
The <strong>Selling</strong> <strong>Travel</strong> Agents Choice<br />
Awards networking parties are<br />
back! And this year we're crossing<br />
the country to get to you.<br />
Join us in: London (October 7)<br />
Leeds (October 8) and<br />
Manchester (October 9)<br />
and put yourself in the frame to<br />
win a fantastic prize.<br />
Meet with tour operators, hotels<br />
and resorts, airlines and airports,<br />
cruising representatives and<br />
more, all in one fun-filled evening.<br />
Best of all, every supplier present<br />
is giving away at least one<br />
prize - that's a lot of prizes!<br />
Sign up now at:<br />
sellingtravel.co.uk/events<br />
MANCHESTER<br />
OCTOBER 9<br />
LONDON<br />
OCTOBER 7<br />
LEEDS<br />
OCTOBER 8<br />
Our prize giveaway!<br />
There's never been an easier way to win! Vote for your<br />
favourites in the <strong>Selling</strong> <strong>Travel</strong> Agents Choice Awards and<br />
you could be rewarded with a stay at a new five-star<br />
property, a food tour for two or some must-have travel<br />
goodies. Here's what's on offer so far...<br />
A stay at Ness Walk,<br />
Scotland<br />
Experience luxurious Scottish living<br />
with a one-night stay in the new fivestar<br />
Ness Walk hotel in Inverness.<br />
Guests will enjoy Champagne and<br />
canapes on arrival, a fine<br />
dining experience at<br />
Torrish restaurant and a<br />
complimentary breakfast.<br />
nesswalk.com<br />
A stay at Reef Villa &<br />
Spa, Sri Lanka<br />
Reef Villa & Spa is giving away a stay<br />
at its peaceful retreat spread over<br />
three acres of tropical gardens.<br />
Guests can enjoy the private<br />
beachfront, yoga lessons in the<br />
grounds or herbal salt scrubs at the<br />
Reefresh Spa. reefvilla.com<br />
DEADLINE FOR VOTING: OCTOBER 11<br />
Two food tour tickets<br />
with Eating Europe<br />
Treat your tastebuds with two<br />
tickets for a food tour with Eating<br />
Europe (worth around £180).<br />
You can choose from locations<br />
including Rome, Florence, London,<br />
Amsterdam, Prague, Paris, Lisbon,<br />
Naples, and Strasbourg.<br />
eatingeurope.com<br />
<strong>Travel</strong> essentials from<br />
Destination NSW<br />
Win a Vivid Sydney iPad case,<br />
featuring an image of the festival<br />
of light which takes place in Sydney<br />
from the end of May to mid-June<br />
each year. Plus, style it out on holiday<br />
with a lightweight Sydney-themed<br />
beach towel - the ultimate Aussie<br />
accessory. visitnswcom<br />
sellingtravel.co.uk
Who stands out<br />
from the crowd?<br />
NEW FOR 20<strong>19</strong>:<br />
Nominate your<br />
best TRADE REP<br />
This new category in the 20<strong>19</strong><br />
<strong>Selling</strong> <strong>Travel</strong> Agents Choice Awards<br />
will recognise the very important<br />
role of trade reps. We want you to<br />
nominate those people that support<br />
you most and go the extra mile to<br />
help you sell more travel.<br />
You can nominate just one of<br />
your favourite trade reps or a<br />
different rep in each of the sub<br />
categories which recognise those<br />
representing airlines, cruise lines,<br />
hotels & resorts, tour operators<br />
and tourist offices<br />
Visit sellingtravel.co.uk/awards/<br />
tradereps<br />
Trade Rep
18<br />
River cruise<br />
Dialogue<br />
The<br />
event<br />
The event<br />
WHAT: <strong>Selling</strong> <strong>Travel</strong> River<br />
Cruise Dialogue<br />
WHERE: London & Manchester<br />
WHEN: <strong>July</strong> 9 & <strong>July</strong> 10<br />
WHY: River cruising is a<br />
fast-growing sector, so we<br />
brought together top operators<br />
– A-ROSA, CrosiEurope, Fred.<br />
Olsen, Leger Holidays, Pandaw,<br />
Sanctuary Retreats, Scenic,<br />
Shearings and Titan – to talk<br />
about their products and give<br />
away some fantastic prizes.<br />
“CLIENTS MAY FEEL<br />
SAFER AS THEY CAN<br />
ALWAYS SEE LAND,<br />
WHICH CAN BE<br />
COMFORTING”<br />
Sanctuary Retreats<br />
Did you know?<br />
Shearings offers door-to-door<br />
service on its river cruises<br />
CroisiEurope is the only operator<br />
to cruise the Loire Valley in France<br />
Pandaw’s ultra-shallow<br />
vessel makes for great soft<br />
adventure river cruising”<br />
Children under 15 travel free on all<br />
A-ROSA river cruises and most<br />
offer free kids’ clubs<br />
Fred.Olsen offers FAMS and<br />
agent concessions as well as online<br />
training modules<br />
Leger<br />
offers 15-50% agent<br />
discounts on cruises, and, where<br />
possible, the chance for agents to<br />
experience the product<br />
Scenic’s Space Ship fleet features<br />
electronic beds and Vitality Pools,<br />
also every passenger has a butler<br />
service included<br />
Don't miss our next event coming near you. Visit sellingtravel.co.uk/events<br />
sellingtravel.co.uk
River cruise<br />
Dialogue<br />
<strong>19</strong><br />
How to sell...<br />
CrosiEurope<br />
“Learn your rivers so that you can<br />
cater to your client. For example,<br />
Douro cruises are very scenic and<br />
rural whereas Rhine cruises stop at<br />
multiple cities”<br />
A-ROSA<br />
“Sell it like a city break where you<br />
get to see multiple cities but only<br />
have to unpack once”<br />
Titan<br />
“It’s a completely different market<br />
to ocean cruising. River cruisers<br />
go for the range of excursions and<br />
destinations rather than the cruise<br />
experience itself”<br />
Sanctuary Retreats<br />
“You can experience developing<br />
countries such as Burma but still<br />
have the luxury and comfort of<br />
your cabin throughout”<br />
River cruise<br />
is a huge<br />
focus for Titan<br />
because of the<br />
expansion in the<br />
market”<br />
“RIVER CRUISING IS<br />
VERY SIMILAR TO<br />
ESCORTED TOURING. IF<br />
YOU HAVE TOURING<br />
CUSTOMERS YOU HAVE<br />
RIVER CRUISE<br />
CUSTOMERS”<br />
Leger Holidays<br />
Follow us on instagram @sellingtravel and twitter @sellingtravmag<br />
sellingtravel.co.uk
20<br />
River cruise<br />
Dialogue<br />
Fast<br />
facts<br />
Fred.<br />
Olsen’s<br />
Brexit promise<br />
offers a full<br />
refund and a<br />
free cruise if<br />
Brexix affects<br />
travel”<br />
Words used<br />
to describe<br />
river cruising<br />
included:<br />
nature<br />
culture<br />
city break<br />
laid-back<br />
exotic<br />
expensive<br />
relaxing<br />
pensioners<br />
food & wine<br />
50%<br />
were not very<br />
confident in<br />
selling a river<br />
cruise BEFORE the<br />
event<br />
40%<br />
had sold a river<br />
cruise in the last<br />
year<br />
77%<br />
said that <strong>Selling</strong><br />
<strong>Travel</strong> River Cruise<br />
events helped<br />
them to better sell<br />
60%<br />
have seen AN<br />
INCREASE in river<br />
cruise enquiries<br />
The most popular<br />
river cruise<br />
destination was:<br />
83.2%<br />
Europe<br />
11.1%<br />
Asia<br />
5.6%<br />
America<br />
2%<br />
Africa<br />
sellingtravel.co.uk
Event<br />
partners<br />
River cruise<br />
Dialogue<br />
21<br />
FRED OLSEN CRUISE LINES<br />
AROSA<br />
A-ROSA’s E-Motion ship, due for<br />
delivery in spring 2021, features<br />
large family cabins, a kids’ club and<br />
a separate kids’ pool. New battery<br />
propulsion technology enables<br />
emission-free sailing in and out of cities,<br />
and air bubble technology reduces fuel<br />
consumption. arosa-cruises.com<br />
CroisiEurope<br />
CroisiEurope offers all-inclusive drinks<br />
onboard all European cruises. The<br />
operator is expanding its worldwide<br />
river cruise programme in 2020 to<br />
include more exotic itineraries such as<br />
the Ganges in India and the Chobe in<br />
Africa. Clients can also cruise on a canal<br />
barge. croisieuroperivercruises.com<br />
Fred. Olsen<br />
As most of its passengers are from the<br />
UK, Fred. Olsen prides itself on offering<br />
a home away from home feel. The<br />
operator is looking to add Luxembourg<br />
on the Moselle to its portfolio and<br />
is setting up Global Distribution<br />
System for the Amazon and the Nile.<br />
fredolsencruises.com<br />
Leger Holidays<br />
Leger works alongside Silver Service<br />
and Luxuria coaches to offer local<br />
pick-ups for clients who don’t want to<br />
fly. New itineraries include Andalucia<br />
& Guadalquivir, a Danube to Black Sea<br />
Cruise, the Douro on CroisiEurope’s<br />
new ships and the Rhine & Moselle.<br />
leger.co.uk<br />
Pandaw<br />
Pandaw has launched a new 14-cabin<br />
K-class ship to sail the rivers in<br />
Myanmar. The operator is also offering<br />
free travel for under 18s on selected<br />
dates during the UK school holidays<br />
with activities to suit all ages including<br />
movie nights and free mountain bike<br />
hire. pandaw.com<br />
Sanctuary Retreats<br />
Excursions are included on sailings to<br />
Egypt, China and Myanmar as well as<br />
Egyptology guides, an onboard doctor<br />
and private docks in Luxor and Aswan.<br />
The Sanctuary Nile Adventurer will join<br />
the refurbished Sanctuary Sunboat IV for<br />
regular four-night Aswan-Luxor sailings<br />
in September. sanctuaryretreats.com<br />
Scenic<br />
For 20<strong>19</strong> all Rhine, Main and Danube<br />
vessels now include Salt Therapy<br />
Lounges. Each of the Royal Owner’s<br />
Suites has also been renovated,<br />
including baths with a river view. New<br />
for 2020 is an 11-day South of France<br />
itinerary and an eight-day Lower<br />
Danube Explorer tour. scenic.co.uk<br />
Shearings<br />
Shearings offers three-, four- and<br />
five-star river cruises. Most itineraries<br />
also include air, rail or road transport<br />
and porterage all the way on the luxury<br />
coach option. The operator has taken<br />
larger allocations on A-ROSA vessels<br />
and now offers a five-star option on<br />
Amadeus vessels. shearings.com<br />
Titan <strong>Travel</strong><br />
Titan offers a VIP door-to-door return<br />
travel service on all river cruise<br />
bookings. The operator also charters<br />
two of its ships: Serenade 1 along the<br />
Rhine and the Bellejour along the<br />
Danube. Its Uniworld ships cruise in<br />
Europe, North Africa, Russia and the<br />
Far East. titantravel.co.uk<br />
sellingtravel.co.uk
22<br />
BEEN THERE, DONE THAT<br />
Training, events and fam trips<br />
Northern agents have<br />
animal welfare in mind<br />
Over 200 agents attended the<br />
annual Yorkshire <strong>Travel</strong> Ball in<br />
<strong>July</strong>, which raises money for<br />
animal charities across the<br />
globe. The event, which has<br />
been organised for the last 22<br />
years by <strong>Selling</strong> <strong>Travel</strong> columnist<br />
Sandy Murray, gives agents the<br />
chance to network and catch up<br />
with operators and win some<br />
fantastic prizes.<br />
This year the ball raised money<br />
for Born Free, Elephant and<br />
Dog sanctuary in India, Soi Dog<br />
Foundation, Hull Greyhound<br />
Dogs, Donkey Sanctuary and<br />
the Greek Cat Rescue.<br />
Carnival Cruise<br />
rocks in Ibiza<br />
A group of 50 top-performing agents<br />
were rewarded with a three-night trip<br />
to Ibiza as part of Carnival Cruise Line<br />
UK’s Loyalty Rocks Club.<br />
The agents stayed at the Ibiza Rocks<br />
Hotel where they enjoyed exclusive<br />
access to a DJ Jax Jones pool party, a<br />
sunset cruise around the island and<br />
dinner and after-show party at Pikes<br />
Hotel. Surprise guest Dr Alex George<br />
from Love Island 2018 was on hand<br />
to present agents with their awards.<br />
carnival.com<br />
Agents head down under<br />
Malaysia Airlines hosted a group of 11 agents<br />
from STA, ITC, Hays and Austravel on a trip to<br />
discover Australia’s Natural Coast, thanks to<br />
Tourism Events Queensland, Visit Sunshine<br />
Coast and Fraser Coast Tourism and Events.<br />
After landing in Brisbane, the agents enjoyed<br />
scuba diving, everglades tours (the region<br />
has one of only two everglades systems in<br />
the world) and a trip to the Noosa National<br />
Park before taking a ferry to Fraser Island to<br />
enjoy its seventy-five mile beach, unique lakes<br />
and huge sand dunes. Agents finished the<br />
adventure-packed trip in Hervey Bay.<br />
malaysiaairlines.com<br />
Record numbers<br />
for Abu Dhabi<br />
The Department of Culture<br />
and Tourism – Abu Dhabi<br />
hosted 178 travel agents<br />
across Chester, Manchester<br />
and London in what was its<br />
biggest roadshow yet.<br />
Agents heard from 17 Abu<br />
Dhabi suppliers and were<br />
presented with the latest<br />
news, including information<br />
about the new Qasr Al<br />
Watan, a palace offering<br />
an interactive journey<br />
through the emirate's<br />
Arabic heritage, and more<br />
Etihad Airways’ airlift from<br />
Heathrow. visitabudhabi.ae<br />
Have you enjoyed an interesting trade event or been on<br />
a trip or fam that you would like to see featured on this<br />
page? Email editorial@bmipublishing.co.uk<br />
sellingtravel.co.uk
Salt Plage<br />
Meet... MAGGIE O'NEIL<br />
Executive <strong>Travel</strong> Consultant at CJL <strong>Travel</strong><br />
and an Azure Ambassador<br />
<strong>Travel</strong> Training for Success debuts<br />
Homeworkers and independant agents heard from six<br />
trade partners including LJR Consultancy, Small Luxury<br />
Hotels, Azure Collection and Sunrise Marketing at the<br />
latest <strong>Travel</strong> Training for Success event in London. Agents<br />
attending the event organised by Jenny Jackson, a Classic<br />
<strong>Travel</strong> homeworker, included Not Just <strong>Travel</strong>, The Freedom<br />
<strong>Travel</strong> Group, Independent <strong>Travel</strong> Experts, Hays <strong>Travel</strong> and<br />
Explorer <strong>Travel</strong>. jenny@luxurytravelgurus.com<br />
Agents enjoy Premier trip to Jersey<br />
Premier Holidays took 18 agents on a mega-fam to Jersey<br />
for two nights, with activities including visits to the Jersey<br />
War Tunnels and Jersey Zoo, wine tasting at La Mare Wine<br />
Estate and a tour of some of the island’s hot spots such as<br />
Gorey, St Ouen’s Bay and Corbiere Lighthouse.<br />
premierholidays.co.uk<br />
BEACH BAR BLISS AT SALT PLAGE<br />
I'm so busy enjoying the cool breeze of the sea air that the<br />
jetty ahead seems to come out of nowhere! As we dock at Salt<br />
Plage, overlooking Whitehouse Bay, the first word that comes<br />
to mind is 'chic'. Barefoot sophistication is the theme and<br />
this is reflected in the stylish hammocks suspended over the<br />
water. It's already a highlight on our fam trip to St. Kitts and<br />
it's not long before there's talk of sinking into one of the plush<br />
daybeds to enjoy the ocean view.<br />
We're welcomed with music and dancers in colourful<br />
costumes, their warm smiles infectious, and it's easy to see<br />
how this chilled daytime oasis transforms into the go-to party<br />
place once the sun goes down. Full moon parties and DJs are<br />
popular among the locals<br />
and a signature cocktail,<br />
the SALT Plage Jumbie<br />
– a concoction of spiced<br />
rum with fresh pineapple,<br />
oranges, cherries and<br />
grated nutmeg – also<br />
helps to get you in the<br />
mood for a dance.<br />
FAMILY APPEAL<br />
The adults don't get to have all the fun<br />
though, children are welcomed and eagerly come to spot fish<br />
swimming in the crystal clear waters from the jetty.<br />
There's also a menu serving island favourites such as plantain<br />
chips, fish tacos and lobster wraps to keep their hunger at bay.<br />
To say the least, I'm impressed by this trendy yet laid-back<br />
bar, but nothing could prepare me for what was still to come.<br />
Salt Plage is often described as the best spot to watch the<br />
sunset on the island and I watch in awe as wisps of pink and<br />
orange start to fade beyond the darkening horizon. I can't help<br />
but agree.<br />
Get cash incentives for your bookings at<br />
stkittsrewards.co.uk<br />
sellingtravel.co.uk
24<br />
FOUR-SIGHT<br />
Our columnists<br />
With a cruise<br />
ship crashing<br />
in Venice and<br />
unseemly queues<br />
to climb the<br />
once remote<br />
and inaccessible<br />
Everest, we ask:<br />
is overtourism<br />
out of control<br />
and what can<br />
agents do?<br />
Anneka in off-thebeaten-track<br />
Yukon...<br />
...and her Welsh<br />
country retreat<br />
We should be<br />
encouraging<br />
off-thebeaten-track<br />
itineraries<br />
OVERTOURISM is a growing problem,<br />
personified by that photo of climbers<br />
queuing on Everest. As an agency, we send<br />
travellers all over the world daily, and it does<br />
trouble me that we add to the problem.<br />
The question is, how do we ensure the<br />
world is kept open for all to explore, whilst<br />
also protecting the people, wildlife, flora<br />
and fauna that exist in all these popular<br />
destinations? It could be an idea to limit the<br />
number of visitors to national parks, for<br />
example, or enact special laws like those that<br />
restrict visitor numbers to the Galapagos<br />
Islands. But does this then make visiting such<br />
destinations an elitist experience, just for<br />
those that can afford it?<br />
I do believe that agents can certainly play<br />
a role in easing overcrowding in tourism<br />
destinations by switch-selling to a different<br />
one and encouraging people to explore more<br />
off-the-beaten-track places.<br />
A lot of my repeat Canada customers are<br />
keen to explore further afield away from<br />
British Columbia or Alberta and ask me to<br />
arrange more varied itineraries that include<br />
Saskatchewan, Atlantic Canada or, my<br />
favourite, Yukon Territory.<br />
Talking of Canada, I really enjoyed<br />
CanadaFest last month, a day of training,<br />
food, comedy and music with a festival<br />
theme. I’ve also been invited on a fam trip to<br />
the Maldives, and have just booked a break<br />
in Wales – not as glamorous as the Indian<br />
Ocean, but just a little ‘off the beaten track’,<br />
so I’m doing my small bit for overtourism!<br />
A RECENT article in a U.S. <strong>Travel</strong> Journal listed<br />
the Galapagos, Majorca, Amsterdam, Angkor<br />
Wat, Machu Picchu, Santorini, Iceland, Bali,<br />
Barcelona, Venice and Mount Everest as the<br />
destinations most affected by overtourism<br />
- to which I would personally add Dubrovnik,<br />
Boracay and Rudesheim!<br />
As a cruise agent, I know the impact that<br />
large cruise ships can have when two or three<br />
visit a destination at once - both on the place<br />
visited and for the passengers who see the<br />
place in a crowded, unfavourable light. As<br />
a river cruise specialist, I am aware that the<br />
recent explosion of river cruise numbers is<br />
now leading to claims of 'too many ships' in<br />
some mooring locations.<br />
Several operators have looked to vary<br />
We must look<br />
to operators<br />
who are being<br />
creative about<br />
schedules<br />
sailing dates, find alternative moorings and<br />
are now exploring lesser-known towns and<br />
villages. For example, AmaWaterways now<br />
focuses on Vilshofen rather than Passau or<br />
Nuremberg as the starting point of many of<br />
its Danube sailings. We must look to steer<br />
clients to operators who are being creative<br />
about schedules to avoid overtourism.<br />
My early May cycling weekend in Lake<br />
Bled was a good example of going out of<br />
season to somewhere that can suffer from<br />
excess tourists in high season. Lake Bled was<br />
deserted as the weather was too bad for any<br />
boating, and we cycled up empty mountain<br />
roads, well wrapped up against the snow!<br />
THE FAMILY BUSINESS<br />
Anneka Desrosiers<br />
Southern Cross <strong>Travel</strong>,<br />
East Sussex<br />
THE CRUISE SPECIALIST<br />
James Hill<br />
Go Cruise, Cruise specialist,<br />
Worcestershire<br />
sellingtravel.co.uk
FOUR-SIGHT<br />
25<br />
Our columnists<br />
I'd never<br />
send anyone<br />
somewhere I<br />
would not go to<br />
myself<br />
I ALWAYS try to steer my clients away<br />
from the large resorts as there is nothing<br />
worse than an early morning 'stampede' for<br />
sunbeds or crammed beaches.<br />
When my clients go on holiday, it is to<br />
enjoy some quality family time, relax and<br />
experience some local culture, therefore my<br />
philosophy has always been to never send<br />
anyone to a resort, hotel or destination I<br />
would not go to myself.<br />
Outside the large hotels you can find<br />
wonderful family-run guest houses and local<br />
restaurants waiting to welcome tourists<br />
with open arms. And nothing beats the<br />
atmosphere of a Greek taverna with fresh<br />
wholesome food, and knowing you are<br />
helping their business to thrive.<br />
Meanwhile, I've been busy with my<br />
latest venture, <strong>Travel</strong> Training for Success,<br />
a training day for homeworkers and<br />
independent agents. These educational days<br />
are a great opportunity for agents to get<br />
together and hear from key trade partners<br />
about what they have to offer.<br />
At the event each partner has time to talk<br />
about their product portfolio, answer any<br />
questions and engage with the group.<br />
It's all about learning something new in this<br />
constantly evolving industry.<br />
So far we have welcomed agents from<br />
Not Just <strong>Travel</strong>, The Freedom <strong>Travel</strong> Group,<br />
Independent <strong>Travel</strong> Experts, Mid Counties<br />
<strong>Travel</strong> Group, Hays <strong>Travel</strong> Group and<br />
Explorer <strong>Travel</strong>, and I am currently working<br />
on some great venues outside of London.<br />
THE LUXURY SPECIALIST<br />
Jenny Jackson<br />
Luxury <strong>Travel</strong> Guru<br />
OVERTOURISM has such a negative impact<br />
on the travel industry, yet it goes on day<br />
after day without much thought to the effect<br />
on the locals and the animals that are often<br />
associated with popular tourist attractions.<br />
For example, the treatment of the poor<br />
donkeys on Santorini has got even worse. In<br />
summer up to five cruise ships a day bring<br />
1,200 tourists to the island. These tourists<br />
pay to ride the donkeys and as a result they<br />
are being crippled, with locals resorting to<br />
cross-breeding to produce mules so they can<br />
carry heavier tourists!<br />
However, there are signs that authorities<br />
are beginning to fight back. Popular Thai<br />
beach Maya Bay, which was made famous<br />
by the film The Beach, has been closed until<br />
2020 to allow the eco-system time to recover.<br />
There have been protests against cruise ships<br />
docking in Venice after a recent collision and<br />
now even the Statue of Liberty and Ellis Island<br />
in New York are limiting some tours.<br />
The Taj Mahal has also increased prices and<br />
set time limits. I would recommend looking<br />
at lowseasontraveller.com, a great tool for<br />
those who enjoy travelling out of season.<br />
Aside from a holiday in Crete, I've spent<br />
much of the last few months organising the<br />
annual Yorkshire <strong>Travel</strong> Ball, which again<br />
has attracted over 200 attendees. This year<br />
proceeds go towards helping the donkeys<br />
mentioned above as well as the Greek Cat<br />
Welfare Society, Soi Dog Foundation and<br />
Wildlife SOS for Elephants & Dogs.<br />
And my thought of the month: 'One thing<br />
you can give and still keep is your word’.<br />
We should be<br />
promoting low<br />
season travel<br />
to clients<br />
THE HOME WORKER<br />
Sandy Murray<br />
Sandy's <strong>Travel</strong> Escapes<br />
Jenny at her<strong>Travel</strong><br />
Training for Success<br />
day<br />
Sunset in Crete<br />
Sandy with the owner<br />
of her favourite place<br />
in Crete, Anfield Bar<br />
Next month our<br />
columnists talk<br />
about: Training<br />
and how to keep<br />
progressing<br />
professionally<br />
sellingtravel.co.uk
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27<br />
Tobago Tourism Fam Trip<br />
Taken with Tobago<br />
BY SANDY MURRAY, HOMEWORKER<br />
It really is amazing the opportunities<br />
we get as travel agents. One minute I'm<br />
at an event talking to Tobago Tourism<br />
Sales and Marketing Manager, Stephen<br />
Smith (who it turned out had hosted<br />
me on a Cayman Islands trip 16 years<br />
ago!), the next I'm at Manchester Airport<br />
about to embark on the most amazing<br />
trip to Tobago – an island which<br />
claims to be unspoilt.<br />
Putting my watch back<br />
four hours to the local<br />
time, I settled into my<br />
flight with Thomas<br />
Cook, dreaming of<br />
sandy beaches and palm<br />
trees. I wasn't disappointed<br />
when I arrived at Le<br />
Grand Courlan Spa, which<br />
overlooks Stonehaven Bay, an<br />
uncommercial beach that attracts<br />
turtles for six months from March to <strong>August</strong>.<br />
Excited to make the most of this<br />
Caribbean adventure, I was surprised to<br />
hear that we would be attending Sunday<br />
School at 21.30 that evening – but I soon<br />
learnt this was no ordinary Sunday service!<br />
Instead of hymns and a stuffy church I<br />
turned up at a vibrant street party, complete<br />
with a steel drum band, rum punches and<br />
no religious element whatsoever. My kind of<br />
Sunday School!<br />
The next day we visited historical sites Fort<br />
Bennett and Fort James before attempting<br />
to decipher the Mystery Tombstone of Betty<br />
James, which reads: ' She was a mother<br />
without knowing it, and a wife without letting<br />
her husband know it except by her kind<br />
indulgence to him'. Curious!<br />
Our next stop proved perfect<br />
for bird watchers: the Adventure<br />
Nature Park is home to a huge<br />
number of hummingbirds that flock<br />
around feeders – perfect for that<br />
close-up photo.<br />
Hungry for some traditional Tobago<br />
food, we headed to the Blue Crab<br />
restaurant, run by long-term couple Kenneth<br />
and Alison Sardinha. Not only were we<br />
served a delicious meal, but by chance we<br />
also managed to look in on the couple whilst<br />
they filmed with celebrity chef<br />
Ainsley Harriott!<br />
As an animal welfare<br />
ambassador, I was keen to<br />
TOBAGO<br />
visit Corbin Local Wildlife Park the<br />
next day. Having checked into Mt<br />
Irvine Bay Resort, another lovely hotel<br />
set in 154 acres and overlooking the sea, we<br />
explored this park which rescues and breeds<br />
endangered local wildlife. I was thrilled<br />
to learn about the ‘breed and release’<br />
programme and we even saw an ocelot cat<br />
that had been rescued.<br />
The trip ended with a boat tour of Buccoo<br />
Reef with its turquoise Nylon Pool and, of<br />
course, time spent at Pigeon Point, which is<br />
often considered Tobago's most beautiful<br />
beach and great for people watching.<br />
I left already wanting to return.<br />
Tobago really is unspoilt, untouched<br />
and undiscovered.<br />
Clockwise from top left: A hummingbird at the Adventure Nature Park;<br />
Tobago sunset; Sandy (centre) with Kenneth and Alison Sardinha at the<br />
Blue Crab restaurant; Pigeon Point Heritage Centre,; an ocelot at the Corbin<br />
Local Wildlife Park.<br />
sellingtravel.co.uk
28<br />
agents talk<br />
<strong>Selling</strong> <strong>Travel</strong> listens<br />
This month #agentstalk about...<br />
Get social with us: <strong>Selling</strong><strong>Travel</strong> <strong>Selling</strong><strong>Travel</strong>mag @sellingtravmag<br />
"I LOVE IT! Las Vegas is clearly<br />
an all-occasions destination."<br />
<strong>Travel</strong> Agent rants & raves<br />
This month Jenny Jackson asked: "New divorce packages to Las Vegas from Virgin<br />
Holidays...Tacky or genius?<br />
Jenny Jackson<br />
Founder of Luxury<br />
<strong>Travel</strong> Guru<br />
Agents<br />
overheard<br />
"When a customer<br />
shows you a hotel<br />
they've found in Ibiza<br />
and it's actually San<br />
Antonio, Texas!"<br />
"Get drunk, meet a girl and<br />
do it all over again, like Ross<br />
Geller from Friends."<br />
“But does it include Prosecco<br />
by the gallon for the ladies?"<br />
"I'm not sure how many people<br />
want to 'celebrate' a divorce,<br />
but I guess any excuse to<br />
head to the entertainment<br />
capital of the world!"<br />
"Personally I made this the<br />
last stop of my honeymoon,<br />
so Vegas really is an all<br />
rounder!"<br />
"TACKY, TACKY, TACKY!"<br />
"I know a really good divorce<br />
counsellor if anyone is<br />
interested, which is probably<br />
better than this"<br />
"Nobody takes marriage<br />
seriously anymore! My<br />
grandparents have been<br />
married 60 years and my<br />
parents 25 years! People used<br />
to work through problems,<br />
nowadays any<br />
little argument seems to end<br />
in a divorce!"<br />
"Vegas sees it all, weddings,<br />
stag and hen parties,<br />
honeymoons, so why not add<br />
divorce to the list?"<br />
"If you can't go and forget<br />
about your problems in<br />
Vegas then seriously, where<br />
can you?"<br />
“I had a client<br />
complain that<br />
the hash browns<br />
were the wrong<br />
shape”<br />
"A woman asked if there was<br />
another way to get to Florida<br />
as she is too scared to fly. She<br />
called Flight Centre though..."<br />
"My client asked if<br />
they could take haggis<br />
in their hand luggage<br />
to Spain"<br />
8nts, Sri Lanka Tour &<br />
5nts, SAii Lagoon Maldives, Curio Collection by Hilton<br />
0208 585 4020<br />
holidays@travelpack.com<br />
fr£2159pp<br />
Highlights: Kandy • Nuwara Eliya • Udawalawa • Beruwala • Maldives<br />
<strong>Travel</strong>: 1 Sep <strong>19</strong> - 30 Sep <strong>19</strong><br />
Package includes flights, accommodation & transfers.
IN THE OFFICE<br />
29<br />
with Ushma Valerio - Not Just <strong>Travel</strong><br />
Consultant becomes travel's radio star<br />
Not Just <strong>Travel</strong> consultant Ushma<br />
Valerio proved live on air that luxury<br />
'Instagrammable' travel doesn't mean<br />
breaking the bank.<br />
"I overheard two Kiss FM presenters talking<br />
about a prize draw to win £40,000 and how<br />
they would spend the entire sum of money<br />
on an overwater villa in the Maldives. I<br />
knew that was an outrageous amount of<br />
money to pay and found myself calling<br />
the station and quoting £4,700 for the trip<br />
- meaning the pair could go eight times<br />
for the same money! I think an important<br />
part of our job is to educate people and<br />
reassure them that their dream holiday<br />
is achievable, so it was a really good way<br />
to open up that conversation, even if they<br />
were slightly taken aback."<br />
Is sharing caring?<br />
"There's this misconception that luxury<br />
travel is reserved for those<br />
with a lot of money or for<br />
influencers to post on<br />
their social media, but<br />
people's perception<br />
People's perception<br />
of luxury is<br />
changing<br />
of luxury is changing.<br />
Clients will often<br />
be open to adding<br />
a touch of luxury<br />
even to a standard<br />
city break. For example,<br />
perhaps they like the idea of<br />
adding a VIP lounge, a seat upgrade or even<br />
a private transfer. That’s what elevates the<br />
holiday to make it seamless and luxurious.<br />
"Instagram has been a game changer<br />
in travel and hugely influences where<br />
people go. Consumers will often see a<br />
destination or hotel on social media and<br />
want to stay there purely on that one post.<br />
It’s up to us as travel specialists to<br />
accommodate those requests<br />
and deliver these<br />
high expectations.<br />
"It’s no longer good<br />
enough to just offer a nice<br />
all-inclusive; customers are<br />
demanding an exact location<br />
and asking what else they get<br />
included in the price. There’s<br />
a culture of trying to outdo your<br />
friends nowadays and experience<br />
something that is very different to day-today<br />
life. It's great because it gives people<br />
a desire to travel, but it also demonstrates<br />
DISNEY<br />
why it's so important to meet with suppliers<br />
regularly and stay up-to-date with new<br />
product and the latest openings."<br />
Feeling the love<br />
"Bali has been a big seller in 20<strong>19</strong>; people<br />
are realising they don't have to compromise<br />
their standards because they're in a<br />
different country. I'm also seeing more<br />
demand for multi- generation holidays – it's<br />
great to be able to help families reconnect.<br />
"I love the time just before a client is due<br />
to go on holiday. It doesn't matter if I've<br />
invested four months on the most amazing<br />
safari booking or spent a few hours on a<br />
city break, It's just as exciting. I want to hear<br />
all about the trip and see all the photos<br />
when they get back. It’s so important to me<br />
to give that personal, friendly service.”<br />
ushmavalerio.notjusttravel.com<br />
MATT WILSON PHOTOGRAPHY<br />
The ultimate luxury train travel<br />
experiences in India<br />
0208 585 4020<br />
holidays@travelpack.com<br />
fr£6759pp fr£4999pp fr£2599pp<br />
8nts, Maharaja Express<br />
9nts, Palace on Wheels<br />
7nts, The Deccan Odyssey<br />
<strong>Travel</strong> : 27 Sep, 22 Nov <strong>19</strong>, 14 Feb, 3 Mar 20 <strong>Travel</strong> : 16 Oct, 20 Nov <strong>19</strong>, 26 Feb, 15 Apr 20 <strong>Travel</strong> : 9 Sep <strong>19</strong><br />
Package includes flights, accommodation & transfers.
30<br />
48 hours in<br />
Bangkok<br />
Thailand’s capital is a large, bustling city that is as cultural as it is colourful and<br />
as trendy as it is traditional. From shopping to spas and Buddhas to bars,<br />
boredom is not an option, says Jo Gardner<br />
TAKE IN THE VIEWS FROM THE THREE SIXTY ROOF TOP BAR<br />
THE GRAND PALACE<br />
EXPLORE LIFE ON THE RIVER<br />
SAVOUR THE STREET FOOD FLAVOURS<br />
Day 1: Get your bearings<br />
Morning: Start with a bird’s eye<br />
view of the city to get your<br />
bearings. Many of the city’s<br />
high-rise hotels offer incredible views but if<br />
your clients aren’t up In the clouds, tell<br />
them to head to Spectrum for a coffee, a<br />
three-level bar atop the new Hyatt Regency<br />
Sukhumvit Hotel (hyatt.com).<br />
Taxi to MSW Pier and from here hop<br />
on a canal boat and cruise along the<br />
Chao Phraya river to Phan Pia. You’ll<br />
pass locals going about their daily life on<br />
the riverbank, temples gleaming in the<br />
sunlight, and boats selling local food all<br />
along the way.<br />
Afternoon: From Phan Pia Pier,<br />
walk up to Wat sa Ket (Golden<br />
Mount) and admire the striking<br />
white and gold temple that was built in<br />
1350-1767AD. The gardens set around the<br />
temple feature mature trees and typical<br />
Bhuddist structures such as the main<br />
chapel, ordination hall and library.<br />
Back at the bottom, hail a tuk-tuk and<br />
whiz across to Chinatown for lunch. This<br />
area of Bangkok is packed with food<br />
outlets, shops selling gold, hotels, bars<br />
and market stalls. Shun the restaurants<br />
and order some street food – the dim sum<br />
and noodle dishes are local favourites<br />
and particularly delicious (they are also as<br />
cheap as chips).<br />
Evening: For the best cut of steak in<br />
the city, head to The Rib Room in the<br />
Landmark Hotel (landmarkbangkok.<br />
com) and watch your steak being cooked<br />
on a large flame in an open kitchen. Then<br />
choose your sauce: blue cheese, garlic,<br />
mustard or Dijon.<br />
For a nightcap, get a tuk-tuk to Ironballs<br />
(ironballsparlour.com), a tiny gin bar with<br />
live music that wouldn’t be out of place<br />
in Soho. Try the elderflower and pink<br />
peppercorn speciality after a distillery tour.<br />
Day 2: Get set and shop<br />
Morning: Use the cool of the<br />
morning to be outside. Dating<br />
back to the <strong>19</strong>20s, Lumpini Park<br />
offers plenty of forestry shade as well as<br />
pretty flora and fauna in a whopping<br />
500,000 metres of space. People come<br />
here to jog, row or paddleboat on the lake,<br />
picnic, play basketball, practice Tai Chi,<br />
work the open-air gym, and listen to live<br />
jazz performed here on Sundays.<br />
Afternoon: Escape the midday<br />
heat and blow the baht in the<br />
air-conditioned comfort of a<br />
sellingtravel.co.uk
48 hours in 31<br />
gleaming mall. Head to Siam Paragon<br />
(siamparagon.co.th), for example, to buy<br />
fashion, high-end gadgets, homeware and<br />
even sports cars in modern luxury; or<br />
CentralWorld (centralworld.co.th) boasts<br />
100 restaurants, a 15-screen cinema and<br />
an ice-skating rink; while MBK (mbk-center.<br />
co.th) is famous for affordable and fake; or<br />
EmQuartier offers labels galore.<br />
Evening: Head to Cultural Centre<br />
MRT station and from here walk<br />
to the Rot Fai Market. It's split<br />
into long avenues with antiques, secondhand<br />
toys and curios in the central strips;<br />
clothes, handbags and snack stalls around<br />
the periphery. For dinner, hunt out Leng<br />
Zapp where Leng, a traditional clear soup<br />
made from pork bones and dressed with<br />
chillies, herbs and spices, is a speciality.<br />
End how you started at a rooftop bar –<br />
Vertigo (on the 66th floor of the Banyan<br />
Tree Bangkok), Octave Rooftop bar (on<br />
the 45th floor of Bangkok Marriott Hotel<br />
Sukhumvit) or Three Sixty (on the 32nd<br />
floor of the Millennium Hilton Bangkok). <br />
ADMIRE THE MIGHTY CHAO PHRAYA RIVER<br />
SHOP THE MANY MALLS<br />
“Use the cool of the morning<br />
to be outside. Lumpini Park<br />
offers plenty of shade as<br />
well as pretty flora and<br />
fauna in a whopping<br />
500,000 metres of space”<br />
BOOK IT... WITH PREMIER HOLIDAYS<br />
Combine two nights in the Rembrandt Hotel,<br />
Bangkok (superior room) with eight nights<br />
in Hua Hin from £999pp, including a Bangkok<br />
by Night tour and Bangkok City and Temple<br />
tour, plus flights from London with Eva Air and<br />
transfers, departing October.<br />
trade.premierholidays.co.uk
32<br />
the mediterranean<br />
out of the<br />
Blue<br />
The Mediterranean is an enduring British<br />
favourite but there’s nothing tired or old<br />
about its current offering, says<br />
Jeannine Williamson<br />
the caves of comino island, malta<br />
I<br />
feel as if I’m at home as I stroll<br />
through the charming cobbled<br />
streets of Valletta in the afternoon<br />
sunshine. Around me are familiar red<br />
postboxes, well-known high street shops<br />
and cars driving on the left.<br />
Although Malta has been independent for<br />
more than 50 years, the British influence is<br />
part of its enduring appeal. After browsing<br />
through a market selling inexpensive handmade<br />
lace, knitwear and honey, I head to<br />
Upper Barrakka Gardens, the highest point<br />
in the Maltese capital, with panoramic views<br />
across Grand Harbour. Right on 16.00 local<br />
history society members dressed in British<br />
artillery uniforms fire a gun salute. It’s a<br />
stirring sight and a throwback to the days<br />
when cannons protected the island against<br />
attacks and signalled the time of day.<br />
Next morning I take a 25-minute ferry<br />
ride to small, neighbouring Gozo, where life<br />
ticks by at a leisurely pace. Sea salt has been<br />
produced here for centuries and the salt<br />
pans glisten in the sun at Marsalforn.<br />
Afterwards I enjoy an al fresco lunch at<br />
Ta’Mena Estate in the countryside.<br />
Overlooking an orange grove, I tuck into<br />
platters of local cheese, salads bursting with<br />
flavour and oven-fresh rosemary-scented<br />
bread with wine from the estate. It provides<br />
a real taste of these beautiful islands, less<br />
than three hours from London.<br />
sellingtravel.co.uk
the mediterranean 33<br />
reliable cyprus<br />
dramatic Puglia, italy<br />
colourful turkey<br />
Numbers game<br />
In 2018 the number of UK tourists visiting<br />
Malta reached 640,570, up 14.2% from<br />
2017. This strong performance is likely<br />
to continue, with Air Malta offering an<br />
increased 16 flights a week from London<br />
Heathrow, as well as from Manchester,<br />
Birmingham, Southend and Bristol.<br />
Peter Vella, Director UK & Ireland, Malta<br />
Tourism Authority, said: “Last year was a<br />
busy year as Valletta was the European<br />
Capital of Culture and the island hosted<br />
the first European TropOut [gay traveller]<br />
Festival as well as the annual calendar of<br />
festivals and events. Boasting 300 days of<br />
sun a year, the archipelago has a wealth of<br />
history, culture and stunning landscapes,<br />
which makes Malta appealing.”<br />
Elsewhere, Exsus <strong>Travel</strong> reports that<br />
Turkey is back on the radar with a rise in<br />
bookings. “As a result, we have revamped<br />
our Turkey product,” said Neil Sutton,<br />
Senior Account Manager for Europe. “We<br />
recommend the Six Senses Kaplankaya and<br />
Amanruya on the Bodrum Peninsula for<br />
their location and impressive facilities. And<br />
in Spain, the new Menorca Experimental, a<br />
pretty finca set in pine forests with private<br />
villas with pools, opens this summer. These<br />
villas are perfect for a weekend break or<br />
couple’s holiday.”<br />
Classic Collection has seen an increase<br />
in two- or multi-centre holidays, elegant<br />
rail journeys and rail and ferry transfers<br />
between resorts. Gary Boyer, Head of<br />
Purchasing, added: “The Mediterranean<br />
is ideal for combining a cultural stay in<br />
a city with a few relaxing days in the sun<br />
by the sea or in<br />
com) is a short stroll away from the coffee<br />
houses, bars and restaurants of Gran Via<br />
and within walking distance of attractions<br />
including the Marques de Don Aguas Palace<br />
and market. The hotel has a direct Metro<br />
link to the airport, providing short and<br />
easy transfers on a<br />
the countryside.<br />
weekend break.<br />
“The Mediterranean is<br />
Agents can enjoy the<br />
Majorca’s capital,<br />
extra commission ideal for combining a Palma, is 15 minutes<br />
from these highervalue<br />
cultural stay in a city with a from the airport and<br />
bookings and<br />
demonstrate the<br />
few relaxing days in the<br />
sun by the sea or in the<br />
also good for short<br />
breaks. The new<br />
value they bring to<br />
boutique property<br />
countryside”<br />
the holiday booking<br />
Palacio Can Marques<br />
Gary Boyer, Classic Collection<br />
process.”<br />
(palaciocanmarques.<br />
com) has 13 designer<br />
The weekend break<br />
From cultural city breaks to a few days on<br />
the beach, and the majority of flight times<br />
suites with Murano lighting. Built in 1760, it<br />
was previously a grand private home and<br />
retains many original features.<br />
less than three hours, the Mediterranean is<br />
perfect for weekend breaks.<br />
Malaga’s landmark Gran Hotel Miramar<br />
(granhotelmiramarmalaga.com) has<br />
Sell it: Kirker Holidays offers a three-night weekend<br />
break in Malaga at the Grand Hotel Miramar from<br />
£783. kirkerholidays.com<br />
launched new two-day Indulge + Detox<br />
packages combining relaxation, pampering<br />
and healthy menus. Treatments include<br />
a Dead Sea salt scrub, seaweed wrap and<br />
choice of massages.<br />
Staying in Spain, NH Hotel Group recently<br />
opened a 47-room property in Valencia. The<br />
NH Collection Valencia Colon (nh-hotels.<br />
The relaxing couples holiday<br />
Sales opportunities abound with a raft of<br />
new openings. In Cyprus adult-only Amavi<br />
Hotel (amavihotel.com), offering couples<br />
side-by-side massages, cocktails by the pool<br />
and romantic meals, is the first member<br />
of Made For Two Hotels, a brand<br />
sellingtravel.co.uk
34<br />
the mediterranean<br />
Spanish flamenco in action<br />
Balearic charms<br />
launched by Kanika Hotels & Resorts.<br />
Pierre & Vacances (pierreetvacances.com)<br />
has opened the self-catering P&V Premium<br />
Residence Menorca Binibeca. Some of the<br />
149 rooms have private rooftops and there<br />
is a free spa area. In Corfu, MarBella Hotels<br />
has unveiled the MarBella Nido Suite Hotel<br />
& Villas property (marbellanido.gr) featuring<br />
70 suites and villas. And on the north-east<br />
coast of Sardinia the new Gabbiano Azzurro<br />
Suites is being offered by Just Sardinia<br />
(justsardinia.co.uk).<br />
Simpson <strong>Travel</strong> (simpsontravel.com)<br />
has introduced Katouna Suites, a stylish,<br />
adult-only retreat on Lefkada with<br />
accommodation cut into the hillside.<br />
Sell it: <strong>Travel</strong>2 offers seven nights in Paphos at the<br />
Amavi Hotel from £1,089. travel2.com<br />
The fun family holiday<br />
Mark Warner (markwarner.co.uk) has<br />
opened the Paleros Beach Resort on the<br />
Greek mainland. A multi-million pound<br />
refurbishment of an existing property brings<br />
130 contemporary doubles, suites and<br />
family rooms set in beachside gardens to an<br />
unspoilt stretch of coastline.<br />
New activities for youngsters include<br />
exciting robotics workshops with 3D printing<br />
at MarBella Corfu (marbella.gr). And at<br />
Crete’s Elounda Peninsula All Suite Hotel<br />
(eloundapeninsula.com) there are children’s<br />
yoga classes and Greek dancing lessons. At<br />
the Kempinski Hotel Bahia (kempinski.com)<br />
they can take Andalusian cookery classes.<br />
Just Sardinia (justsardinia.com) has<br />
introduced S’Incantu Resort on the southeast<br />
coast, offering studio, one- and<br />
two-bedroom self-catering apartments<br />
with a pool, snack bar and mini club; while<br />
Simpson <strong>Travel</strong> (simpsontravel.com) has a<br />
new nanny service in Corfu.<br />
Portugal’s Algarve won the award for<br />
Europe’s Leading Beach Destination at the<br />
20<strong>19</strong> World <strong>Travel</strong> Awards for a recordbreaking<br />
sixth time. Its calmer beaches are<br />
perfect for small children, whilst older kids<br />
can enjoy watersports.<br />
Sell it: Just Sardina offers seven nights near<br />
Villasimius at the S’Incantu Resort from £898 for up<br />
to four sharing. justsardina.co.uk<br />
A touring adventure<br />
Matera in Basilicata is European Capital<br />
of Culture 20<strong>19</strong> and Red Savannah<br />
(redsavannah.com) has a new self-drive tour<br />
through this little-known southern Italian<br />
region. Taking in neighbouring Puglia, the<br />
week-long itinerary includes B&B hotel<br />
accommodation, car hire, entrance fees to<br />
attractions and a cookery class.<br />
As Italy celebrates a year of ‘Slow<br />
Tourism’ in 20<strong>19</strong>, Planetrail (planetrail.<br />
co.uk) offers the new week-long Flavours<br />
of Tuscany itinerary combining rail travel<br />
to the Tuscan coast with a self-drive tour<br />
including wine and cheese tastings. Its other<br />
Mediterranean tours include a 10-night railand<br />
fly-holiday visiting Madrid, Malaga and<br />
Gibraltar.<br />
G Adventures (gadventures.co.uk) has a<br />
new 10-day crewed voyage from Venice<br />
to Zadar inspired by an ancient trading<br />
route, on a yacht sleeping up to eight.<br />
Unforgettable Croatia (unforgettablecroatia.<br />
co.uk), which recently launched a new<br />
eco-friendly initiative with the Blue<br />
World Institute of Marine Research and<br />
Conservation, offers seven-night sailings<br />
and 10-night cruise-and-stay packages in<br />
the Adriatic. <br />
Sell it: Inntravel offers a six-night self-guided<br />
walking tour on Andros, Greece, from £635pp.<br />
inntravel.co.uk<br />
algarve, portugal<br />
sellingtravel.co.uk
36<br />
my journey<br />
St. Vincent & the<br />
At Dark View<br />
Fallls<br />
Grenadines<br />
From islands designed for billionaires to movie star cays surrounded by turtles,<br />
Kathryn Liston hops between St. Vincent and a few of the Grenadines<br />
Tobago Cays<br />
I<br />
’m face-to-face with a huge hawksbill turtle,<br />
its shell and cream belly so close to my mask<br />
I can almost count its markings. It turns and<br />
glides to join two others feeding on tufts of sea<br />
grass, but as I turn for the shore a huge stingray<br />
emerges, flapping its gigantic wings.<br />
I am snorkelling in the protected Baradal Turtle<br />
Sanctuary of the Tobago Cays, a cluster of five tiny,<br />
uninhabited cays, so remote that the desert scene<br />
of Pirates of the Caribbean: Curse of the<br />
Black Pearl was filmed on nearby<br />
Petit Tabac.<br />
My island hopping<br />
adventure starts in St.<br />
Vincent as we drive<br />
north along the Leeward<br />
coast, the narrowing<br />
road clinging tightly to<br />
the cliff edge. Lush forests<br />
and prettily painted houses in<br />
pastel pinks, blues and greens<br />
tumble down the mountainside onto<br />
black-sand beaches and looking-glass seas.<br />
We must inch our jelly-like legs across the long<br />
swinging bamboo bridge over the Richmond River<br />
to reach Dark View Falls, a magnificent waterfall<br />
cascading 110 ft down acliff face.<br />
The ice-cold water is a welcome relief from the<br />
intense heat but, unbeknowst to us, there’s more<br />
to come. We follow ranger Maxwell Robertson’s<br />
magnificent head of dreds up a flight of<br />
57 steep steps, clambering over slippery<br />
boulders, jagged rocks and fast-running<br />
rivulets until we reach a second waterfall<br />
– a 229-foot thundering beauty directly<br />
above the first.<br />
Sadly, we don’t have time for the fourhour<br />
hike to the crater of the active<br />
Soufriere Saint Vincent volcano - a<br />
The turquoise sea<br />
glows brighter and the<br />
powder sands whiter<br />
rite of passage for island boys, which Maxwell did<br />
when he was 10 - but enroute to our hotel we enjoy<br />
views from Fort Charlotte.<br />
At private Young Island we find 29 secluded<br />
cottages, sparsely laid out and surrounded by the<br />
deafening din of tree frogs. Mine comes with a<br />
plunge pool, hammock and gorgeous sea views<br />
thanks to the 160 steep steps I have to climb to<br />
reach it. Thankfully, this works off the delicious<br />
homemade coconut bread I devour.<br />
A rum time<br />
It’s rum for breakfast! The<br />
sweet aroma of molasses<br />
greets our arrival at St<br />
Vincent Distillers, which<br />
was a sugar factory in the<br />
<strong>19</strong>20s and now offers tours<br />
and tastings of its five rums.<br />
For lunch, we feast on<br />
finger-licking jerk chicken in<br />
Kingstown, the capital, before taking<br />
the 45-minute ferry to Bequia, one of 32 islands<br />
(only nine inhabited) in The Grenadines.<br />
Pretty Port Elizabeth exudes a laid-back<br />
Caribbean vibe. Yachts bob gently in the harbour<br />
and bright wooden shacks lining the waterfront<br />
sell ‘fresh coconut - natural viagra’, rum<br />
punch, books and colourful rattan baskets. We<br />
are whisked in an open-sided 4WD to the Bequia<br />
Beach Hotel, where owner Bengt Mortstedt has<br />
dotted retro posters and quirky lamps promoting<br />
‘Island Time’ and ‘Parrot Party’ around the<br />
sumptuous colonial lounge and bedrooms.<br />
We visit the recently-opened Boat Museum to<br />
learn about the island’s whaling heritage and<br />
on our way to lunch at Coco’s Place, we stop at<br />
British-built Fort Hamilton for views of Admiralty<br />
Bay, before devouring jumbo shrimp and conch.<br />
An exhilarating 10-minute flight in a six-seater<br />
aircraft takes us to Mustique and the only hotel on<br />
the island, the colonial-style Cotton House, which<br />
boasts opulent villas owned (or rented out) by the<br />
rich and famous, including Mick Jagger.<br />
At a cocktail party that evening, Executive Chef<br />
sellingtravel.co.uk
my journey 37<br />
Sailing<br />
Empty beaches and swaying<br />
palms<br />
Adam Steer uncovers the pig he has buried and<br />
cooked in the sand for several hours - it’s delicious.<br />
Beautiful bird song is my alarm call for a morning<br />
swim. Their beauty palls somewhat when one of<br />
them steals my melon at breakfast.<br />
My next hop, Canuoan, is nicknamed ‘the<br />
Caribbean island where the billionaires go to escape<br />
the millionnaires’. No expense has been spared on<br />
the exclusive 1,200-acre Canuoan Estate - even<br />
the 17th-century church was brought over from<br />
England. Opulence also exudes from the all-suite<br />
Mandarin Oriental Hotel overlooking gorgeous<br />
Godahl Beach, where I control the curtains, TV and<br />
air-conditioning from an iPad (from $1,400 a night).<br />
There are also 13 luxury rental villas, an 18-hole golf<br />
course and, nearby, the new Sandy Lane Marina.<br />
Raising the fl ag<br />
Our catamaran cruise through the Grenadines to<br />
Petit St. Vincent the following morning is a highlight.<br />
As we near the private island, the turquoise sea<br />
glows brighter and the powder sands whiter - it’s<br />
picture-perfect.<br />
Matt, the general manager, whisks us around the<br />
hilly, wooded island in a open-top buggy, including<br />
in his tour his pride and joy, a 6,000 bottle wine<br />
cellar with vintages costing up to $1,500 a bottle.<br />
It’s easy to relax here. There are no keys or wifi in<br />
the 22 beautiful and secluded cottages. You don’t<br />
even have to leave for meals - just raise a yellow flag<br />
outside for complimentary room service.<br />
I enjoy a superb Balinese massage with fragrant<br />
lemongrass in the tree-top spa and a West Indies<br />
beer tasting, including unusual coffee and chocolate<br />
varieties, precedes an excellent dinner of freshlycaught<br />
scallops and snapper.<br />
Will Palm Island, my final stop, live up to this?<br />
Here I find barefoot chic: soft powder sands,<br />
swaying palms and turquoise seas are a hop from<br />
my day bed. There are hammocks, spa treatments<br />
using home-grown frangipani, a pool, gym, yoga<br />
and boat trips.<br />
Just like Robinson Crusoe, I feel like I have this<br />
island all to myself - apart from the resident iguanas<br />
that is, who I’m happy to share my paradise with. •<br />
St. Vincent<br />
Rum Distillery<br />
Mayreau<br />
WHERE TO BOOK IT<br />
Lusso <strong>Travel</strong> has a seven-nights-for theprice-of<br />
fi ve offer at Petit St. Vincent,<br />
saving £1,305 and starting from £4,780pp,<br />
based on two people sharing a one-bedroom<br />
cottage, full-board and including boat<br />
transfers, fl ights with Virgin Atlantic and<br />
fl ights to Union Island. It’s valid for stays<br />
from November 1 to December <strong>19</strong> 20<strong>19</strong><br />
and 2020 and in April and May 2020 and<br />
2021. lussotravel.com<br />
sellingtravel.co.uk<br />
Snorkelling turquoise<br />
seas<br />
Luxury Villa
RARE, INDIGENOUS, CAPTIVATING<br />
Experience the alluring, golden desert landscape, the captivating silence of nature, the free-roaming<br />
wildlife in the reserve, all enjoyed from your private suite and pool. Indulge in a luxurious desert<br />
adventure with camel treks, horseback riding, falconry, archery, dune drives and more.<br />
HOTELS THAT DEFINE THE DESTINATION<br />
FOR RESERVATIONS, PLEASE CALL 971 4 832 9900<br />
OR VISIT THELUXURYCOLLECTION.COM/ALMAHA
middle east 39<br />
like that?<br />
Try this!<br />
Adam Coulter looks at how agents can switch-sell to<br />
the Middle East for everything from a beach holiday to<br />
scuba diving to a food and culture-focused city break<br />
Everybody told me: “Oh you must<br />
dive the Red Sea, why haven’t<br />
you dived the Red Sea yet?” Hand<br />
on heart, I had no idea. My travels had<br />
taken me to the Caribbean, Mexico,<br />
Thailand and the Canary Islands, but<br />
never the Red Sea.<br />
I had the idea of experiencing this scuba<br />
hotspot from Jeddah, Saudi Arabia - a new<br />
country for me. My thinking was the coral<br />
and the sea life around those popular<br />
parts of the Red Sea - Aqaba, Sharm and El<br />
Gouna – might be ‘over-dived’, so why not<br />
try out somewhere where dive tourism is<br />
still in its infancy?<br />
I was not disappointed. As well as crystalclear<br />
waters, the spots we dived, Table<br />
Mountain and Chicken Wreck, had an<br />
abundance of marine life – squirrel fish,<br />
grouper, wrasse, jacks, trevellies, pufferfish<br />
and a blue-spotted ray; as well as big<br />
growth corals – fan and brain – all good<br />
signs of the health of these waters.<br />
The only thing missing was large marine<br />
life, specifically sharks, and for that one<br />
spot kept coming up, again and again –<br />
the Musandam Peninsula in Oman. This<br />
rugged region, sliced in half by Ras al<br />
Khaimah, and jutting into the Strait of<br />
Hormuz, is the main thoroughfare for<br />
marine life going into and out of the Gulf<br />
of Oman to the Persian Gulf. I resolved: My<br />
next dive trip would be Oman.<br />
Market snapshot<br />
Iain Raeper, If Only’s (now former)<br />
Commercial & Product Manager for the<br />
Middle East region, said: “The Gulf has<br />
performed fantastically well as an overall<br />
destination for If Only since the beginning<br />
of 20<strong>19</strong>.<br />
“Specific ‘heroes’ have been Abu Dhabi<br />
and Ras Al Khaimah, where room night<br />
production up to June 20<strong>19</strong> exceeded the<br />
whole of 2018. Increased flight capacity<br />
to the region from the UK and Ireland, as<br />
well as supportive partnership campaigns<br />
with tourist boards have helped contribute<br />
towards this growth.<br />
“Dubai remains a popular destination,<br />
and will continue to grow into 2020 thanks<br />
to the eagerly anticipated World Expo.<br />
PEARLING IN RAS AL KHAIMAH<br />
sellingtravel.co.uk<br />
PICTURE CAPTION<br />
OMAN’S RUGGED MUSANDAM REGION
40<br />
middle east<br />
A FOUR WHEEL DRIVE TOUR - PERFECT FOR THRILL SEEKERS<br />
CABANA DINNER, RAS AL KHAIMAH<br />
SHEIKH ZAYED GRAND MOSQUE, ABU DHABI<br />
A TRADITIONAL ARAB DHOW BOAT<br />
FALCONRY IS ABU DHABI’S NATIONAL SPORT<br />
“Ajman is fast becoming the choice<br />
of sun worshippers who don’t want to be<br />
too far away from the action of Dubai,<br />
whilst Fujairah offers some of the most<br />
spectacular beaches in the UAE.”<br />
Latest figures from the Ras Al Khaimah<br />
Tourism Authority reveal that visitor<br />
numbers are up by 10% in 2018 compared<br />
to 2017. The emirate welcomed one million<br />
visitors in 2018.<br />
Ras al Khaimah sees the opening of the<br />
Bear Grylls Survival Academy in Q1 2020,<br />
on Jebel Jais, which is already home to the<br />
world’s longest zip-line.<br />
Qatar National Tourism Council and<br />
Qatar Airways have launched a summer<br />
in Qatar partnership, with savings of up<br />
to 25% on flights to Doha for travel up to<br />
<strong>August</strong> 16 20<strong>19</strong> (qatarairways.com), and<br />
25% off participating hotels’ daily rates<br />
(summerinqatar.qa/hotels).<br />
The 233-room Anantara Resort from<br />
luxury hospitality group Minor Hotels is<br />
due to open in a prime beachfront location<br />
in Sharjah next year.<br />
Grand Prix, which takes place over four<br />
days from November 28.<br />
You’ll have to persuade your client to<br />
change their travel dates (bringing forward<br />
their May dates to November), and take a<br />
mid-haul flight (seven hours as opposed to<br />
an hour-and-a-half to Nice), but apart from<br />
that there are many similarities – a rich city<br />
state governed by an absolute monarchy,<br />
on the coast, with lovely weather and a<br />
wide selection of top-end hotels.<br />
Shearings (shearingsagent.com) has<br />
a four-night holiday at the Park Rotana<br />
Hotel in Abu Dhabi, on a B&B basis, return<br />
transfers in resort, a three-day South<br />
Grandstand ticket to the Grand Prix,<br />
pit lane walk entry, access to the afterrace<br />
concerts, a one-day pass to Ferrari<br />
World plus an Etihad Race Pack. Based<br />
on two sharing and departing the UK on<br />
November 27, prices start at £1,972pp,<br />
including return flights.<br />
Alternative option: You could also suggest the<br />
Bahrain Grand Prix, which takes place in April.<br />
The client asks for F1 in Monaco…<br />
…You suggest F1 in Abu<br />
Dhabi<br />
The Formula 1 Grand Prix takes place in<br />
Abu Dhabi at the end of November, and<br />
marks the end of the season. This year will<br />
be the 10th year Abu Dhabi has hosted the<br />
The client asks for a long weekend city<br />
break with a focus on arts and dining<br />
in Europe…<br />
…You suggest Muscat<br />
The capital of Oman offers a culturally-rich<br />
mix of history, heritage and culture, which<br />
is celebrated and preserved. A Muscat city<br />
sellingtravel.co.uk
middle east 41<br />
DESERT TRACKS IN OMAN<br />
MIDDLE EAST FEAST IN AJMAN<br />
tour would include a visit to the Grand<br />
Mosque, the markets and souk in Muttrah<br />
and the Sultan’s Palace, which is flanked<br />
by the Portuguese forts Jalali and Mirani,<br />
before finishing with a visit to the Bait Al<br />
Zubair Museum for a look back in time at<br />
Oman’s past. Oman’s cuisine is also topnotch,<br />
whether fine hotel-based dining or<br />
more humble street food.<br />
Gold Medal (goldmedal.co.uk) has three<br />
nights at the five-star Al Bandar at Shangri<br />
La Barr Al Jissah, staying in a deluxe room<br />
on a B&B basis, including return economy<br />
flights with Oman Air from Heathrow and<br />
the Muscat City Tour. Prices start from<br />
£906pp, up to September 30.<br />
Alternative Option: The tiny, oil- and gas-rich<br />
nation of Qatar is gradually increasing its cultural<br />
offerings, including various art galleries and the<br />
National Museum of Qatar.<br />
The client asks for an action-packed<br />
beach holiday in the Mediterranean…<br />
... You suggest Ras Al<br />
Khaimah<br />
Ras al Khaimah, or RAK, is fast-becoming<br />
the adventure capital of the Gulf. The Jebel<br />
Jais Flight zipline is 1.76 miles long and<br />
takes adrenaline junkies on a three-minute<br />
ride over spectacular rocky terrain.<br />
RAK is the northernmost emirate and<br />
the nearest to Oman. If your client wants<br />
an idea of how Dubai was 30 years ago<br />
suggest here. It has the desert and beach<br />
but without the high-rises and traffic. It<br />
also has a burgeoning luxury hotel scene,<br />
with a focus on eco-resorts. Next year sees<br />
the opening of The Anantara Resort in<br />
Mina Al Arab. An eco-sanctuary, It will have<br />
300 rooms, suites and over-water villas in<br />
sthe style of a property in the Maldives.<br />
An InterContinental is also due to open<br />
in Mina al Arab, followed by eight more<br />
hotels in 2021.<br />
If Only (ifonly.net) has five nights at the<br />
five-star deluxe Waldorf Astoria Ras Al<br />
Khaimah, in a Classic Room, including<br />
complimentary half-board and return<br />
flights with Emirates from £939pp.<br />
Alternative Option: Neighbouring Oman is even<br />
less developed, especially in the rugged Musandam<br />
Peninsula, and is world famous for its spectacular<br />
scuba diving.<br />
The client asks for a luxury break in<br />
the Caribbean with lots of activities<br />
for the kids…<br />
…You suggest Dubai<br />
Compared to the Caribbean, Dubai<br />
involves a shorter flight and often more<br />
competitive deals for flights and hotels.<br />
Sheryl Makin, Director of the Luxury<br />
<strong>Travel</strong> Boutique, was asked to find a beach<br />
holiday for a family with musts including<br />
“The Gulf has performed<br />
fantastically well as an<br />
overall destination since<br />
the beginning of 20<strong>19</strong>”<br />
Iain Raeper, If Only<br />
a warm climate, a golf destination, some<br />
interest for foodies and lots of activities<br />
for young adults. She says: “They were<br />
thinking Caribbean but I quoted four hotels<br />
in Dubai and they liked the new Mandarin<br />
Oriental best. This option is perfect for<br />
them as they have a huge choice of golf<br />
courses and packages which I can pre-book<br />
for them. They are also keen on racing<br />
so I’m looking in to a day at Meyden race<br />
course for them.<br />
“There are endless suggestions for<br />
activities and days out for the adult sons,<br />
from a snow dome to water parks and<br />
dune buggy excursions.”<br />
Lusso <strong>Travel</strong> (lussotravel.com) is offering<br />
six nights at the Mandarin Oriental Dubai<br />
for four people, half-board with transfers,<br />
and return economy flights with Emirates<br />
for £3,415pp, departing in December 20<strong>19</strong>.<br />
Alternative option: Ajman is also worth<br />
considering for a fly-and-flop holiday with hotelbased<br />
activities. It’s easily accessible from Dubai,<br />
just a 40-minute drive along the coast, but still<br />
relatively unknown. <br />
sellingtravel.co.uk
Visit USA News<br />
THIS MONTH'S TOP STORIES FROM VISIT USA MEMBERS • VISITUSA.ORG.UK<br />
COSMOS<br />
READY FOR<br />
TALL U.S.<br />
STORIES<br />
Cosmos has<br />
launched new<br />
North America<br />
tours with 2020<br />
departures. A<br />
special<br />
departure, The<br />
Classic New<br />
England - 400th<br />
Mayflower<br />
Anniversary tour,<br />
departs <strong>August</strong><br />
31. Guests will<br />
step aboard the<br />
Mayflower II, a<br />
full-scale<br />
reproduction of<br />
the tall ship.<br />
Prices start from<br />
£1,665pp (tour<br />
only) for the<br />
10-day tour.<br />
cosmos.co.uk.<br />
Visit USA plans UK road trip<br />
The popular annual Visit USA Roadshow will be making stops in three<br />
UK cities this autumn. The events – in Glasgow (October 1), Leeds<br />
(October 2) and London (October 3) – will include a speed-networking<br />
format designed to maximise the networking opportunities.<br />
Over 30 Visit USA exhibitors and agents will exchange information<br />
and discuss business opportunities.<br />
But the Roadshow is not all about improving USA product knowledge:<br />
food and drink will be provided and goody bags and a holiday to the<br />
USA will be up for grabs at each location.<br />
Prizes include United Airlines flights to New York, a seven-night<br />
Cruise America RV Rental and a stay at the Moxy NYC Times Square<br />
(Glasgow); Virgin Atlantic flights to Las Vegas, staying at Planet<br />
Hollywood Las Vegas Resort and Casino (Leeds); and Delta Air Lines<br />
flights to Boston, staying at the Moxy Boston Downtown (London).<br />
Agents can register for the roadshows at: visitusaroadshow.com<br />
Pittsburgh spin<br />
Kennywood Amusement<br />
Park, located a short drive<br />
from downtown Pittsburgh, opened<br />
The Steel Curtain roller-coaster this<br />
summer. The ride sets a North<br />
American record for the most<br />
inversions (nine) and a world record<br />
for the tallest inversion.<br />
visitpittsburgh.com<br />
Mammoth on a high<br />
Mammoth Lakes, California,<br />
has opened the steepest zipline<br />
experience in the U.S. The<br />
Mammoth Mega Zip sees riders hitting<br />
speeds of up to 60mph as they drop<br />
2,100ft in either a seated or ‘Supermanstyle’<br />
harness. There are two parallel<br />
cables, which means riders can race<br />
down the high wire side by side during<br />
the one-mile acceleration to the<br />
resort’s Adventure Centre.<br />
mallofamerica.com<br />
Delta's seat pitch<br />
Delta will launch its new<br />
Business Class seat and its<br />
new international Premium Economy<br />
cabin, Premium Select, on UK routes<br />
in November. They will feature on the<br />
Heathrow to Atlanta route from<br />
November 13, Heathrow to New York<br />
JFK, November 17, and Heathrow to<br />
Boston, November 21. delta.com<br />
BLOG With iconic sites in every state,<br />
great food representing just about every<br />
country in the world, world-class theme<br />
parks, waterparks, wildlife refuges and<br />
even an interactive national museum<br />
devoted to the history of toys (in New<br />
York State), there's no better choice for a<br />
family holiday than the USA.<br />
More Blog content at visitusa.org.uk/Blog<br />
Look out for our Visit USA (UK) online <strong>Travel</strong> Update for the pick of members' news
SPOTLIGHT<br />
ON...<br />
IN CELEBRATION OF ITS THRIVING ARTS SCENE,<br />
FORT LAUDERDALE UNVEILED THE FIRST<br />
VISIT LAUDERDALE X LONDON ART SWAP THIS<br />
SUMMER. IT FEATURES UK STREET ARTISTS<br />
THE GRAFFITI KINGS, WHO VISITED FORT<br />
LAUDERDALE AND THEN CREATED A MURAL<br />
FOR A UK AUDIENCE sunny.org<br />
FOR THE<br />
ULTIMATE<br />
BIRD'S EYE<br />
VIEW OF U.S.<br />
ICONS LIKE<br />
NIAGARA<br />
FALLS AND<br />
THE STATUE<br />
OF LIBERTY...<br />
Check out these<br />
flight-seeing<br />
members of<br />
Visit USA UK<br />
• Maverick Aviation<br />
Group, Grand<br />
Canyon & Las Vegas<br />
• Papillon Grand<br />
Canyon Helicopters<br />
• Skydive the Grand<br />
Canyon<br />
• Sundance<br />
Helicopters<br />
Visitors love pull of Virginia<br />
Half a century after the ‘Virginia is For Lovers’ slogan was first created, it<br />
remains one of the best-known of tourism slogans.<br />
So said Rita McClenny, President & CEO at Virginia Tourism Corporation,<br />
during a recent visit to London for trade and media appointments.<br />
“Our For Lovers slogan is all-encompassing and has meant a lot of<br />
different things to a lot of different people over the years.<br />
"It also means a love of our mountains, a love of our beaches, a love of<br />
our wineries…and so much more,” added McClenny.<br />
To celebrate this milestone anniversary, cities and counties across<br />
Virginia are joining in the fun in their own special ways.<br />
For example, located along Virginia’s Heritage Music Trail, The Crooked<br />
Road, Floyd County, will celebrate 50 Years of Love with 50 days of<br />
special events, promotions and products. The celebration kicks off on<br />
<strong>July</strong> 27 at FloydFest and closes on September 14 at the County Fair.<br />
capitalregionusa.org<br />
Discover<br />
Puerto Rico<br />
LEAH CHANDLER<br />
CHIEF MARKETING OFFICER<br />
DISCOVER PUERTO RICO<br />
When did Discover Puerto<br />
Rico join Visit USA?<br />
We were a member in the<br />
past but rejoined in <strong>July</strong>.<br />
What did you join?<br />
We need to increase brand<br />
awareness amongst the UK<br />
travel trade and ensure key<br />
trade contacts are aware<br />
that Discover Puerto Rico<br />
has representation in the<br />
UK. Other benefits include<br />
joining the Visit USA<br />
Roadshow and being<br />
included in the Visit USA<br />
<strong>Travel</strong> Planner, read by both<br />
the trade and consumers.<br />
How well do you think the<br />
trade know Puerto Rico?<br />
Having conducted a trade<br />
forum at our offices in <strong>July</strong>,<br />
it's apparent that Puerto<br />
Rico is a destination which<br />
is not well known amongst<br />
the UK trade. Education is a<br />
key initial step in our<br />
upcoming trade activity. We<br />
will be conducting various<br />
training, webinars and<br />
hosting product managers<br />
on a FAM trip to experience<br />
Puerto Rico first-hand.<br />
Sum up Puerto Rico for us<br />
There's a rich history and<br />
culture which has emerged<br />
from a mix of Taíno,<br />
Spanish and African<br />
traditions. Also, exceptional<br />
food, pristine beaches, a<br />
tropical rainforest and a<br />
vibrant music scene.<br />
discoverpuertorico.com<br />
Subscribe to the Visit USA (UK) online <strong>Travel</strong> Update at visitusa.org.uk
DON'T<br />
MISS OUT...<br />
Register<br />
today!<br />
Develop your USA experience<br />
REGISTER NOW TO ATTEND • VISITUSAROADSHOW.COM<br />
Win one of<br />
three fantastic<br />
trips to the<br />
USA!<br />
NEW YORK, BOSTON<br />
OR LAS VEGAS<br />
GLASGOW<br />
• United Airlines<br />
to NEW YORK<br />
• 7 nights Cruise<br />
America RV Rental<br />
• Stay at the Moxy<br />
NYC Times Sqaure<br />
LEEDS<br />
• Virgin Atlantic<br />
to LAS VEGAS<br />
• Stay at the Planet<br />
Hollywood Las<br />
Vegas Resort &<br />
Casino<br />
LONDON<br />
• Delta Air Lines<br />
to BOSTON<br />
• Stay at the Moxy<br />
Boston Downtown<br />
THE VISIT USA 20<strong>19</strong> ROADSHOW will<br />
take place in Glasgow, Leeds and London<br />
during the early evening of October 1, 2<br />
and 3 respectively. The popular events<br />
have been designed to maximise the<br />
networking opportunities for both agents<br />
and exhibitors. All three Roadshows are<br />
being held in selected premium hotels where<br />
GLASGOW<br />
Tuesday October 1<br />
RADISSON BLU GLASGOW<br />
THE VENUES<br />
LEEDS<br />
Wednesday October 2<br />
LEEDS MARRIOTT HOTEL<br />
30 Visit USA exhibitors and agents can<br />
exchange information and discuss business<br />
development opportunities. Food and drink<br />
will be provided. The format will include<br />
speed networking - which will see agents<br />
visiting all exhibitors – goody bags and a<br />
holiday to the USA will be up for grabs at<br />
each location (see left for prize details).<br />
Early evening, from 6pm onwards<br />
20<strong>19</strong> EXHIBITORS<br />
LONDON<br />
Thursday October 3<br />
CANARY RIVERSIDE PLAZA HOTEL<br />
AMTRAK VACATIONS • BRADLEY INTERNATIONAL AIRPORT, CONNECTICUT • BRAND USA UK & IRELAND • BROADWAY INBOUND •<br />
CAESARS ENTERTAINMENT • COLORADO TOURISM OFFICE • CRUISE AMERICA RV RENTALS • EXPERIENCE KISSIMMEE • EXPERIENCE SCOTTSDALE •<br />
FLORIDA KEYS & KEY WEST • GREATER MIAMI CONVENTION & VISITORS BUREAU • HANDLERY HOTELS • KENNEDY SPACE CENTRE VISITOR COMPLEX •<br />
MASSACHUSETTS OFFICE OF TRAVEL & TOURISM • MAVERICK AVIATION GROUP, GRAND CANYON & LAS VEGAS • NEW ORLEANS & COMPANY AND<br />
LOUISIANA OFFICE OF TOURISM • NEW SYMRNA BEACH AREA VISITORS BUREAU • PAPILLON GRAND CANYON HELICOPTERS •<br />
SANTA MONICA TRAVEL AND TOURISM • TENNESSEE TOURISM • THE BEACHES OF FORT MYERS & SANIBEL • TRAVEL PORTLAND •<br />
TRAVEL TEXAS • UNITED AIRLINES • UNIVERSAL PARKS & RESORTS • VIRGIN ATLANTIC/DELTA AIR LINES • VISIT HOUSTON •<br />
VISIT NORTH CAROLINA • VISIT SEATTLE • VISIT WEST HOLLYWOOD<br />
Register now<br />
Attend one of the Roadshows by visiting<br />
visitusaroadshow.com
spotlight on 45<br />
Talking...<br />
JA<br />
Resorts<br />
& Hotels<br />
In conversation with... Thomas Grundner, Vice<br />
President Sales & Marketing, JA Resorts and Hotels<br />
QTell us about the JA brand<br />
A: With a 38-year history as a<br />
homegrown hospitality brand, we’ve now<br />
announced major expansion plans. Our<br />
company vision is to be recognised as<br />
the leading provider of unique getaway<br />
experiences in remarkable<br />
locations around the Indian<br />
Ocean and key global<br />
destinations. We<br />
create memories<br />
across eight distinct<br />
properties, from<br />
snorkelling in<br />
a coral reef to<br />
mountain ziplining<br />
to exploring<br />
global cuisines.<br />
QCan you sum<br />
up the ethos of JA<br />
Resorts & Hotels?<br />
A: Do the work you love<br />
and love the work you do. Our<br />
management style is ‘the JA Way’, which<br />
encourages associates to embrace<br />
individuality and work with positivity–<br />
because they truly love what they do.<br />
It helps us stand out and be fluid as we<br />
navigate change.<br />
QWhat are your USPs?<br />
A: The variety of unique experiences<br />
we offer, the relaxed JA Way service<br />
and our locations. JA Hatta Fort Hotel is<br />
Dubai’s only mountain resort; we have two<br />
luxurious private islands in the Seychelles<br />
and Maldives, and two prime Dubai<br />
locations in Jumeirah Beach Residence and<br />
Dubai’s largest experiential resort,<br />
JA The Resort.<br />
QHow do you help<br />
agents?<br />
A: We recently<br />
launched an online<br />
training course for<br />
UK travel agents<br />
to highlight our<br />
product. We have<br />
strong UK sales<br />
representation<br />
through Gill Shannon<br />
and Louisa Smith,<br />
ensuring the trade is<br />
educated on the portfolio.<br />
Fam trips are hosted throughout the<br />
year and we offer verified agent discounts<br />
on jaresorts.com using the code JATRAV.<br />
QWhat is JA’s policy on sustainability?<br />
A: It’s very important. We are<br />
removing all plastic bottles, replacing them<br />
with our own bottling plants and glassware<br />
and rolling out a food wastage programme<br />
which will reduce our waste drastically.<br />
QWhat are the latest developments<br />
agents need to know?<br />
A: JA The Resort is Dubai’s largest<br />
experience resort, and by September<br />
20<strong>19</strong> JA Beach Hotel will be completely<br />
renovated and the new JA Lake View Hotel<br />
will open. These additions make it a world<br />
class, all-encompassing resort with one<br />
million square metres of land and private<br />
beach, a 104-berth marina and a nine-hole<br />
golf course. There are over 40 activities like<br />
water sports, fishing, seaplanes, tennis and<br />
shooting, plus 25 restaurants and bars.<br />
QWhat does the future hold for JA and<br />
do you plan to expand anywhere else?<br />
A: We are expanding into China in a joint<br />
venture and are launching five or six very<br />
upscale hotels, as well as 30-plus upper<br />
midscale lifestyle hotels called ‘Big Bed by<br />
JA’. We will also open two luxury lodges in<br />
Tanzania and are exploring a 500-room<br />
property in Sri Lanka. <br />
sellingtravel.co.uk
YOUR GUIDE TO<br />
selling Canada<br />
TOURISM PEI/PAUL BAGLOLE<br />
CONTENTS • 48 Rendez-vous trade show news • 52 <strong>Travel</strong> talk: Maureen Riley,<br />
Destination Canada • 53 City profile: Toronto • 54 My trip in... Ontario<br />
• 57 Alberta • 58/60 In the Gallery: <strong>Travel</strong> Counsellors and Prestige Holidays<br />
sellingtravel.co.uk
SELLING CANADA<br />
48<br />
Rendez-vous 20<strong>19</strong><br />
TORONTO, CANADA, MAY 28-31<br />
Canada is all heart<br />
Steve Hartridge reports from Canada’s annual tourism marketplace<br />
UK numbers fall<br />
but leisure visitors<br />
remain robust<br />
Overall UK visitor arrivals in<br />
Canada in 2018 were down<br />
by 3.3% – but the number of<br />
leisure travellers reached a<br />
five-year peak of 292,000.<br />
While Brexit concerns<br />
weighed on consumer<br />
confidence and acted as a<br />
drag on long-haul outbound<br />
travels for business trips<br />
and trips to visit friends and<br />
relatives, holidaymakers<br />
kept travelling to Canada.<br />
Demand for travel to<br />
Canada was the highest<br />
between May and June for<br />
leisure travellers.<br />
PARKS CANADA/DALE WILSON<br />
New brand goes with glow<br />
Destination Canada’s new-look<br />
logo and marketing slogan<br />
taps into travellers’ passion for<br />
Canada and better connects them<br />
to the emotional side of their<br />
experiences in the country, said<br />
tourism officials.<br />
The new slogan, ‘for glowing hearts/<br />
le coeur grand ouvert,’” replaces the<br />
old tagline, ‘keep exploring/explorez<br />
sans fin’, which was in use for more<br />
than a decade.<br />
“Nike and Apple are both<br />
examples of companies that<br />
have nurtured an emotional<br />
attachment to their brands but<br />
Canada is also a brand, a ‘passion<br />
brand’,” said David Goldstein,<br />
Heritage Park shows visitors plenty of summer spirit<br />
Destination Canada’s departing<br />
Chief Executive.<br />
“Previously travel was about<br />
destination icons, then it became<br />
about collecting travel experiences<br />
but now it is transformative, in that<br />
travel helps both change you and<br />
becomes a part of you,” he said.<br />
“<strong>Travel</strong> should change you and<br />
our promise is that Canada will<br />
leave a lasting mark on your heart.”<br />
“In the last five years we have seen<br />
phenomenal visitor growth of an<br />
average of 6% year on year. I would<br />
like to think we have portrayed<br />
Canada as open, welcoming and<br />
receptive – a place for glowing<br />
hearts,” Goldstein added.<br />
Heritage Park, Canada’s largest living historic<br />
theme park, has a new after-hours tour this<br />
summer that shows plenty of spirit. Starting from<br />
Wainwright Saloon, in the Calgary park’s <strong>19</strong>10<br />
Village, guests on the Spirits of the West Ghost Tour<br />
and Whisky Tasting enjoy a Prohibition-era whisky<br />
cocktail before being taken to spooky locations,<br />
including many where guests or staff claim to<br />
have experienced some ‘paranormal activity’. The<br />
evening ends with a gourmet three-course dinner.<br />
heritagepark.ca<br />
RVC 20<strong>19</strong> IN BRIEF<br />
Tourism Toronto’s new<br />
destination marketing<br />
campaign, ‘Let Yourself<br />
In’ was launched as the<br />
city celebrated another<br />
record year in visitation,<br />
having welcomed 44<br />
million travellers in 2018.<br />
“Toronto is the front<br />
door to Canada, and our<br />
message to travellers is<br />
simple – Let Yourself In,”<br />
said Jon Mamela, Executive<br />
Vice President and Chief<br />
Marketing Officer.<br />
seetorontonow.com<br />
Rivers Edge is a 12-room,<br />
four-star hotel earmarked<br />
for the waterfront area in<br />
Whitehorse, Yukon. The First<br />
Nations-themed project will<br />
start construction next spring.<br />
Westjet flies to Whitehorse<br />
from Calgary four times a<br />
week, until September 22.<br />
trade.travelyukon.com<br />
‘Neanderthal’ is a major<br />
new exhibition at the<br />
Canadian Museum of<br />
History, in Gatineau, Québec.<br />
The rare fossils and artifacts<br />
include four Neanderthal<br />
skulls and a hand axe made<br />
of rock crystal. ‘Neanderthal’<br />
runs until January 26, 2020.<br />
historymuseum.ca<br />
For the third year running<br />
Rendez-Vous Canada set<br />
a new attendance record<br />
with over 1,900 delegates<br />
including 46 UK buyers. The<br />
31,600 appointments was<br />
also a record. Next year’s<br />
show will be held in Québec<br />
City, Québec, from May 5-8.<br />
sellingtravel.co.uk
SELLING CANADA<br />
Rendez-vous 20<strong>19</strong> 49<br />
UK visitors are<br />
loving cruising in<br />
Canada<br />
Toronto is proving a hit<br />
among UK visitors renting<br />
an RV vehicle, says Tracy<br />
Thompson, Cruise Canada’s<br />
International Sales &<br />
Marketing Manager.<br />
“Our 11-day Classic Ontario<br />
Circle Tour, which also takes<br />
in Georgian Bay, Algonquin,<br />
1000 Islands, Ottawa and<br />
the Muskoka Lakes region is<br />
selling well,” said Thompson.<br />
Agents can book the tour<br />
through operators such as<br />
Canadian Affair, <strong>Travel</strong>pack<br />
and First Class Holidays.<br />
“Last year was our best yet<br />
out of the UK market - and<br />
we have been here for 47<br />
years. And 20<strong>19</strong> will be up<br />
again. Camping, glamping<br />
and sleeping under the stars<br />
in the heart of the Canadian<br />
wilderness is really growing<br />
in popularity right now.”<br />
cruiseamerica.com<br />
Older travellers have day<br />
Destination Canada UK’s main<br />
consumer target audience is to<br />
shift from Millennials – those<br />
aged between 22-37 – to those 45<br />
and over, Rupert Peters, Regional<br />
Managing Director, Europe and<br />
to do that are the Generation Xers<br />
(those born between the mid-<br />
<strong>19</strong>60s and the early-<strong>19</strong>80s) and<br />
the Baby Boomers (born between<br />
<strong>19</strong>46 and <strong>19</strong>64),” Peters added.<br />
“Finally, our key tour operator<br />
India told <strong>Selling</strong> <strong>Travel</strong>.<br />
partners and our Canada<br />
“We are going to go after a Specialist travel agents also have<br />
slightly older audience than the over-45s as their core target<br />
previously. After drilling down<br />
our data we know that about twothirds<br />
of our existing travellers<br />
fall into the over-45 bracket.<br />
“Also, I think Millennials are<br />
more likely to be spooked by<br />
the Brexit uncertainty than an<br />
older audience. We have other<br />
challenges, such as encouraging<br />
more travellers to visit in our<br />
audience, so we need to ensure<br />
our approach is the same to create<br />
as much synergy there as we can.”<br />
Peters noted that older travellers<br />
are more likely to be ‘cultural<br />
explorers or learners’, that is<br />
people who want to discover or<br />
learn something on their holiday.<br />
“Another of our themes is that if<br />
you learn something about Canada<br />
‘shoulder seasons’, and the you will likely learn something<br />
demographic groups most likely about yourself,” he said.<br />
Trade is Canadian<br />
Affair’s new love<br />
Canadian Affair has<br />
partnered with Cunard to<br />
offer a Vancouver and Alaska<br />
Cruise Holiday combination<br />
in its 2020 programme,<br />
which is now on sale.<br />
The 12-night Journey<br />
of Discovery tour, which<br />
has prices starting from<br />
£1,568pp, includes two<br />
nights in Vancouver, a<br />
10-night full-board Alaska<br />
Cruise with Cunard, and<br />
direct return flights from<br />
Gatwick to Vancouver.<br />
Meanwhile, Canadian<br />
Affair, which started selling<br />
through the trade only last<br />
October, has had such a<br />
favourable pick up from<br />
operators and agents that it<br />
has boosted its trade team.<br />
Helen Tate and Stephanie<br />
Robertson are new<br />
regional <strong>Travel</strong> Trade Sales<br />
Executives, reporting to the<br />
company’s new <strong>Travel</strong> Trade<br />
Manager, Jane Fraser.<br />
canadianaffair.com<br />
GREG FUNNELL<br />
SAVE ON 4<br />
TOP ATTRACTIONS<br />
JOURNEY BEHIND THE FALLS<br />
NIAGARA’S FURY · WHITE WATER WALK<br />
HORNBLOWER NIAGARA CRUISES<br />
BEGINS HERE<br />
PLUS · Two consecutive days of WEGO transportation<br />
All prices in Canadian dollars. Taxes not included.<br />
All information subject to change without notice.<br />
sellingtravel.co.uk<br />
FOR MORE INFORMATION OR TO BOOK,<br />
CONTACT GROUPS@NIAGARAPARKS.COM
SELLING CANADA<br />
Rendez-vous 20<strong>19</strong> 51<br />
Le Boat has early<br />
incentives for 2020<br />
In Pursuit of Rockies tours<br />
Take the Scenic<br />
way to Canada<br />
Le Boat, the self-drive river<br />
Scenic Luxury Cruises &<br />
cruise operator, has an early-<br />
Tours has plenty of Canada<br />
bird incentive for trips on<br />
tour options in its new 2020<br />
Ontario’s Rideau Canal.<br />
Natural Wonders of The<br />
Its 2020 Canada<br />
Americas touring collection.<br />
programme has a booking<br />
New is a 17-day Western<br />
discount of up to 20%<br />
Canada Wildlife, Wineries &<br />
for travel secured before<br />
the Rockies itinerary.<br />
September 2 20<strong>19</strong> for<br />
The tour will see visitors<br />
departures next year.<br />
exploring the Okanagan<br />
The offer applies to all boat<br />
wine country, including a visit<br />
types, including the state-of-<br />
to a Syilx First Nations band<br />
the art Horizon models.<br />
winery. A stay at the Knight<br />
For example, a seven-night<br />
Inlet floating lodge should<br />
self-catered stay on the<br />
offer close encounters with<br />
Rideau Canal, starting and<br />
wildlife like grizzly bears,<br />
finishing at Le Boat’s base<br />
The Pursuit Collection, parent<br />
hour slow cooked barbecue beef<br />
seals, dolphins and more.<br />
at Smith Falls, on board the<br />
company of Brewster Touring,<br />
brisket, smoked baked pork ribs<br />
Other highlights include<br />
Horizon 1 (which sleeps five),<br />
unveiled several new products<br />
and wild Pacific salmon, amongst<br />
joining astronomers from<br />
and arriving April 11 2020 is<br />
and a key new partnership at<br />
other things.<br />
Jasper Planetarium in Jasper<br />
priced from £1,968 per boat,<br />
Rendez-vous.<br />
The evening, which is bookable<br />
National Park for a Dark Sky<br />
that’s £394pp (was £2,179<br />
New for 20<strong>19</strong>/20 is a Banff<br />
through operators such as<br />
Experience and a twilight<br />
per boat, saving 20%).<br />
winter sightseeing tour on which<br />
Prestige and Premier, also<br />
supper and a trail ride on<br />
Flights and transfer to the<br />
guests get to sample several iconic<br />
features story-telling and live<br />
horseback or wagon along<br />
boat are not included in the<br />
Canadian winter experiences.<br />
entertainment.<br />
the Bow River, near Banff.<br />
above price.<br />
leboat.co.uk<br />
These include donning<br />
snowshoes at Lake MInnewanka,<br />
Pursuit also announced a new<br />
partnership with Mountain Park<br />
The tour departs May,<br />
June, <strong>July</strong> and September<br />
walking along the steaming<br />
thermal waters of the hot springs<br />
Lodges, which has added seven<br />
hotel properties to Pursuit’s<br />
2020. Priced from £7,445pp.<br />
Scenic.co.uk<br />
and stopping at the best photo-<br />
Banff Jasper Collection: The<br />
spots in Banff. The daily tour will<br />
run from December 1, 20<strong>19</strong> to<br />
March 31, 2020.<br />
Also new is a five-star rustic<br />
dining experience, the Maligne<br />
Canyon Wilderness Kitchen.<br />
Crimson Hotel, Chateau Jasper,<br />
Lobstick Lodge, Marmot Lodge,<br />
Pocahontas Cabins, Pyramid Lake<br />
Resort and Sawridge Inn.<br />
“Pursuit now offers guests<br />
unforgettable and inspiring<br />
PARKS CANADA/SCOTT MUNN<br />
Located close to Jasper, at the<br />
experiences and world-class<br />
trailhead of the canyon, the<br />
lodging,” said David Barry,<br />
restaurant offers a smokehouseinspired<br />
menu that features 16-<br />
President, Pursuit.<br />
pursuitcollection.com<br />
A view to thrill<br />
Niagara Helicopters Flightseeing Tours<br />
Niagara Helicopters<br />
905 357 5672<br />
niagarahelicopters.com
SELLING CANADA<br />
52<br />
travel talk<br />
Trading places<br />
Steve Hartridge catches up with Maureen Riley, Vice<br />
President International, Destination Canada<br />
QWhen did you start your current role?<br />
A: January 6 20<strong>19</strong>. Previously my<br />
title was Executive Director Industry<br />
Partnerships, Destination Canada.<br />
QWhat are your main responsibilities?<br />
A: My main brief is to work closely<br />
with our nine international offices, with a<br />
focus on the travel trade. I aim to ensure<br />
that each market is properly aligned with<br />
our main marketing and media messages.<br />
QSo the trade is a key channel for you?<br />
A: Absolutely. My background is in<br />
the travel trade. I started off, back in my<br />
university days, as a tour guide. I have<br />
also worked for a receptive tour operator,<br />
so I have an understanding how that<br />
works, and in a travel trade capacity for<br />
Destination Canada in Japan. This has<br />
given me a well-rounded understanding<br />
of what tour operators are looking for<br />
when they are trying to develop a strong<br />
Canadian programme.<br />
QWhat goals have you set yourself?<br />
A: I think it is crucial that more of<br />
our industry understands the value of the<br />
trade and the value it brings to Canada.<br />
And our Canadian partners need to<br />
better understand how they can be more<br />
proactive and efficient when working with<br />
international tour operators.<br />
It is wonderful to have beautiful<br />
campaigns that resonate with consumers,<br />
but if after whetting their interest those<br />
people can’t turn around and book that trip<br />
to Canada, we are not fulfilling our full brief.<br />
So I want to see, over the next couple<br />
of years, the travel trade and consumers<br />
more in step, so that we are not just<br />
driving ideas and products towards<br />
consumers but are also working with tour<br />
operators to better understand what their<br />
clients are looking for. Ultimately this will<br />
result in better product and more effective<br />
marketing campaigns for all of us.<br />
QAnything else on your ‘wish list’?<br />
A: Over the last three years or so<br />
I have worked very closely with the<br />
Indigenous Tourism Association of<br />
Canada (ITA). I have had some wonderful<br />
opportunities to engage with First Nations<br />
communities and experience some of<br />
the new and upcoming product, which is<br />
really exciting.<br />
I always leave these experiences with<br />
a different perspective. It is my fervent<br />
wish that more of these products become<br />
known to our international visitors.<br />
QDo you identify any main challenges?<br />
A: We need to boost visitation in our<br />
shoulder seasons or ‘off months’.<br />
The challenge is that travellers want to<br />
travel when they want to travel. Also, they<br />
might not be aware of what is available in<br />
Canada year round, so my aim is to help<br />
grow that awareness. We also have to<br />
work closely with our partners to make<br />
sure enough desirable product is actually<br />
available in those slower months.<br />
QDo you have any favourite Canadian<br />
travel memories to share with us?<br />
A: I have been lucky enough to live in or<br />
travel to most regions of the country.<br />
I am originally from Montréal (pictured)<br />
and that city will always have my heart.<br />
When I was young I used to explore a lot<br />
of Canada with my family; we were big<br />
into camping.<br />
I love the Muskoka Lakes area<br />
(big picture) of Ontario, with<br />
its wide-open spaces. It also<br />
has some excellent hotels and<br />
lodges. I am not a hardcore<br />
outdoors person and like to<br />
combine Canada’s great outdoors<br />
with some creature comforts!<br />
I also always enjoy the Canadian<br />
Rockies. The mountains seem to go on<br />
and on, and always inspire me.<br />
Q What’s top of your still-to-see list?<br />
A: I would like to do some hiking in<br />
Tombstone Territorial Park in Yukon in<br />
the autumn. It is where the tundra and<br />
the forest meet and the colours are<br />
spectacular. At night there’s the chance to<br />
see the colours of the aurora borealis. <br />
sellingtravel.co.uk
SELLING CANADA<br />
city profile 53<br />
Toronto<br />
Take a sporting chance on Canada’s most diverse and<br />
well-rounded city says Steve Hartridge<br />
CANADIAN TOURISM COMMISSION<br />
Top stops<br />
Historic Distillery<br />
District<br />
This artsy enclave of<br />
galleries, boutique<br />
shops – buy designer<br />
footwear<br />
at Fluevog –and<br />
restaurants is set<br />
amongst red-brick<br />
Victorian buildings.<br />
St. Lawrence<br />
Market<br />
A real bustling<br />
working market in a<br />
historic building, this<br />
is the place for those<br />
souvenir bottles of<br />
maple syrup,<br />
mustards, jams and<br />
more.<br />
Museum of<br />
Illusions<br />
Designed to ‘trick’ your<br />
senses this interactive<br />
attraction with 80<br />
visual and sensual<br />
illusions is a one-stop<br />
visit for fun and<br />
entertainment.<br />
Theatre land<br />
Toronto makes a<br />
great alternative to<br />
Broadway. Among<br />
the shows playing<br />
this summer are<br />
Come From Away and<br />
Waitress, Hamilton<br />
starts a run<br />
next February.<br />
Square One<br />
Shopping Centre<br />
Near the airport, the<br />
centre has 320-plus<br />
outlets. It runs a<br />
Tourist Privileges<br />
scheme, with savings<br />
– pick up a pamphlet<br />
from an information<br />
kiosk and promotions.<br />
There are few things that can pull a<br />
city or nation closer together than a<br />
sporting triumph – and Toronto was<br />
a city whose residents seemed to<br />
be collectively living and breathing<br />
basketball when I visited in May.<br />
Sporting life<br />
Its professional basketball team had<br />
reached the National Basketball<br />
Association’s (NBA) final for the first time,<br />
and Toronto was literally in Raptors.<br />
The sports bars in the lively<br />
Entertainment District and the pubs down<br />
by the Waterfront were overflowing with<br />
people wearing t-shirts with the team’s ‘We<br />
The North’ motif. The parties got longer<br />
and louder after I left, as the Raptors<br />
became the first Canadian team to win the<br />
title, setting off an outpouring of city and<br />
national pride.<br />
Although Toronto doesn’t have<br />
to go through hoops to<br />
attract visitors – last year<br />
was another record year<br />
with the city welcoming<br />
44 million travellers –<br />
sport is one of its many<br />
draw cards. The Raptors<br />
and ice hockey’s Maple<br />
Leaves both play in the<br />
Scotiabank Arena, on the<br />
edge of downtown, whilst<br />
baseball’s Blue Jays pitch up at the<br />
Rogers Centre.<br />
My hotel is the Royal York Hotel, a<br />
Fairmont property, which is coming to the<br />
end of a huge refurbishment. Royal York<br />
is ideally located and immediately across<br />
from Union Station, the starting point for<br />
the epic cross-country train,The Canadian.<br />
Toronto’s islands<br />
Leaving Royal York, I stroll down Front<br />
Street, to the recently renovated CN<br />
Tower. A glass-fronted elevator takes me<br />
to the lookout level, 1,116 feet above the<br />
ground, in less than a minute.<br />
From the three new observation level<br />
windows, the views of the city and planes<br />
taking off from the domestic Billy Bishop<br />
City Airport are sensational.<br />
A little-known fact is that Toronto has<br />
islands, located just a few minutes away<br />
from downtown. So after leaving Ripley’s<br />
Aquarium of Canada, with its sharks and<br />
stingrays, to another day, I make the short<br />
walk down to the ferry terminal at The<br />
Waterfront for the 10-minute<br />
crossing to Toronto Island Park.<br />
I pick up my bike and<br />
cycle past some of the 260<br />
cottage-style homes on the<br />
island – actually more than<br />
a dozen small islands linked<br />
by bridges - along the seawall<br />
that protects the park from a<br />
black and restless Lake Ontario.<br />
There are walking and bike trails,<br />
a wading pool, beaches, restaurants and a<br />
petting farm. But perhaps the best reason<br />
for visiting are the views across the water<br />
of Toronto’s skyline.<br />
If the shoe fits<br />
Back on the ‘mainland’ I take the subway<br />
line to Ontario’s Parliament buildings and<br />
then make the short walk to the Royal<br />
Ontario Museum, with its collection of<br />
dinosaurs and ancient artifacts.<br />
I drop into the Gardiner Museum, with<br />
its cool ceramic art, and the Bata Show<br />
Museum, which traces the history of<br />
footwear from Neanderthal deerskin slipons<br />
to the boots worn by astronauts on<br />
the moon. torontonow.com <br />
sellingtravel.co.uk
SELLING CANADA<br />
54<br />
my trip in...Ontario<br />
great<br />
outdoors<br />
Touring options aplenty await just a few<br />
hours’ drive from Toronto, discovers<br />
Steve Hartridge<br />
Iam standing on the edge of<br />
woodland, sipping a digestionassisting<br />
tea made from infused wild<br />
mint and raspberries, the fruits of our<br />
afternoon ‘medicine walk’ with a First<br />
Nations-owned tour company called the<br />
Great Spirit Circle Trail.<br />
As we nibble on ‘bannock bread’, made<br />
from ground roots, corn, wheat and berries,<br />
I hear all about the health-enhancing<br />
properties of the herbs, plants and shrubs<br />
in the forest.<br />
“It took me seven years to understand the<br />
benefits of the botanicals that surround<br />
us. These have been passed down through<br />
the generations,” said our host and<br />
guide, Falcon Migwans, an Ojibway of the<br />
M’Chigeeng First Nation.<br />
“They are the gift of life itself, and help us<br />
connect to the spirits around us. Everything,<br />
even the tiniest flower or wild herb, is<br />
connected and has a spirit, That is why we<br />
start each walk with a spiritual cleanse,<br />
where we inhale the burning essence of<br />
white cedar, sweetgrass, sage and tobacco.”<br />
After peeling a small layer of cedar bark,<br />
Falcon applies the sap to his forearm and<br />
says: “This is a natural skin adhesive, and<br />
works faster than stitches.”<br />
I am on Manitoulin Island, the world’s<br />
largest freshwater island, in Northeastern<br />
Ontario. Botanists think that more than 80%<br />
of all the herbs, plants and flower varieties<br />
in Canada can be found on Manitoulin.<br />
About six driving hours north of Toronto,<br />
the island is also home to six First Nations<br />
tribes, who are slowly gearing up to tourism.<br />
Visitors can sign up for the medicine<br />
walks – “everything in the forest has either<br />
a spiritual, healing, practical or edible use,”<br />
says Falcon – or hike the ‘Cup and Saucer<br />
Trail,’ which leads to the 70-metre-high East<br />
Lookout, a part of the Niagara Escarpment.<br />
Or they can enrol in an outdoor wilderness<br />
experience camp or enjoy a one-hour<br />
moon teaching, where a guide explains<br />
the Aboriginal Calendar and the 13 moon<br />
teachings by using a turtle’s shell.<br />
Heartbeat of a Nation<br />
In summer, Canoe Heritage Tours help<br />
visitors connect with the spirits of water<br />
and sunsets as they paddle through the<br />
heart of Manitoulin on a labyrinth of inland<br />
lakes and rivers. Guides on this Canadian<br />
Signature Experience (CSP) reveal much<br />
about the island’s history and folklore and<br />
pass on wilderness survival techniques.<br />
For a more immersive experience, guests<br />
can drop into one of the several annual<br />
pow wows (or gatherings) between June<br />
and September, featuring drums, dances,<br />
‘heritage interpretations’ and local foods.<br />
There’s also a glamping option, in a Tee<br />
Pee, which includes a ‘Voice of the Drum’<br />
experience.<br />
Earlier that morning, on the two-hour ferry<br />
crossing from Tobermory, Falcon explained<br />
to a captive audience the significant role<br />
drums play in First Nations’ culture.<br />
Tapping out a series of beats on a circle of<br />
taught white-tailed deerskin, he illustrated<br />
how the central rhythm is just like a<br />
heartbeat – one, two… one, two…one, two…<br />
one, two... one, two.<br />
“The heartbeat is at the centre of<br />
everything – the heartbeat of our existence,<br />
the heartbeat of mother earth, the<br />
heartbeat of our nation…even our dancers,<br />
who stand in the centre of a circle of people,<br />
take two steps on every foot, to replicate the<br />
same rhythm,” he said.<br />
The Great Spirit Circle Trail has big growth<br />
plans: it is to develop a woodlands area<br />
into a First Nations museum and hopes to<br />
introduce wig-wam style lodges next year.<br />
Great Spirit Circle Trail is a member of<br />
the Indigenous Tourism Ontario (ITO)<br />
organisation that works to promote<br />
indigenous-owned tourism products and<br />
experiences. According to ITO’s Executive<br />
Director, Kevin Eshkawakogan, there are<br />
now more than 600 such tourism products<br />
CANADIAN TOURISM COMMISSION<br />
FLOWERPOT ISLAND<br />
sellingtravel.co.uk
SELLING CANADA<br />
my trip in...Ontario 55<br />
CANADIAN TOURISM COMMISSION<br />
BLUE HERON CRUISES, TOBERMORY<br />
HIKING ON MANITOULIN ISLAND<br />
in Ontario although only around 35 of these<br />
are ‘export ready’, meaning geared up for<br />
the international market.<br />
Tobermory<br />
Tobermory is a small town located at the tip<br />
of the Bruce Peninsula. Once a lumber and<br />
fishing community, today it is best-known as<br />
the gateway to two national parks: Fathom<br />
Five National Marine Park (Canada’s first<br />
national marine park) and Bruce Peninsula<br />
National Park.<br />
Restaurants, gift shops, unique stores, a<br />
brewery and an all-you-can-eat fish and chip<br />
shop horseshoe around the town’s quaint<br />
Little Tub Harbour.<br />
One of the popular ways to experience<br />
the park’s crystal-clear waters and rocky<br />
shorelines is by taking a glass-bottom<br />
boat tour around several islands that sit in<br />
Fathom Five National Park.<br />
This is an area of over 20 shipwrecks,<br />
many close to the water’s surface, and a few<br />
minutes out of Little Tub Harbour on our<br />
Blue Heron Cruise we see two of these.<br />
FALCON MIGWANS ON A MEDICINE WALK<br />
The Sweepstakes was a<br />
two-masted schooner that ran<br />
aground in 1885, she was towed into an<br />
inlet and stripped of most of her rigging,<br />
equipment and cargo of coal before she<br />
sank. But her 36.3-metre hull is intact and<br />
our boat passes what seems like just metres<br />
above it.<br />
Close by is another sunken vessel, The<br />
City of Grand Rapids, a 37-metre passenger<br />
steamship that once called in at ports on<br />
Lake Huron and Georgian Bay. It caught fire<br />
in <strong>19</strong>07 and was towed out of Tobermory<br />
harbour and released.<br />
The cruise stops at Flowerpot island,<br />
where guests can get off and stroll the<br />
15 minutes to the flowerpot-shaped<br />
limestone formations. Some of the cedar<br />
trees clinging to the cliffs are over 1,500<br />
years old, making them among the oldest<br />
living trees in the world. Animals like red<br />
squirrels, snowshoe hares, otter and<br />
beavers inhabit most of the islands.<br />
We see bald eagles, ospreys and turkey<br />
vultures. But not any of the black bears<br />
which live on Cove Island, the largest<br />
island in Fathom Five. The bears have been<br />
spotted swimming across to the mainland.<br />
A five-minute drive out of Tobermory<br />
brings us to the visitor centre of Bruce<br />
Peninsula National Park – and an impressive<br />
one it is too, with a short video and walkthrough<br />
gallery that explains the geology,<br />
history and wildlife of the park.<br />
Several walking trails fan out from here<br />
and from other access points further down<br />
Highway Six. They all lead to majestic cliffs<br />
and bright-blue waters. It’s also a home<br />
to orchids, ferns, cliffside cedars and<br />
endangered flowers. Trails have the same<br />
difficulty designation as Canada’s ski runs:<br />
Top tips<br />
How to get there<br />
British Airways (batraveltrade.<br />
com) operates daily flights to Toronto<br />
International Airport from both Heathrow<br />
and Gatwick. The flying time is around eight<br />
hours. The Toronto Express to downtown<br />
departs the airport every 30 minutes.<br />
Ontario Touring<br />
Suggest a seven-day touring itinerary<br />
that takes in Blue Mountain Resort,<br />
Tobermory and Bruce Peninsula National<br />
Park, Manitoulin Island and Toronto. For<br />
extra days recommend the Muskoka Lakes<br />
region, one of Ontario’s premier ‘getaway’<br />
destinations. For clients with more time<br />
on their hands, Niagara Falls is an easy<br />
add-on to a Toronto city stay.<br />
ontariotravel.net<br />
Where to book it<br />
Prestige Holidays can offer a 12-night<br />
trip, with three nights at the Fairmont<br />
Royal York Toronto, three nights<br />
at Blue Mountain Village, one<br />
night at Tobermory Princess, two nights<br />
at Manitoulin Island Hotel and<br />
three nights at Hidden Valley Huntsville.<br />
Priced from £2605pp, the deal is based on<br />
a June 10 2020 departure and includes<br />
flights from Heathrow with Air Canada, a<br />
full-size four-door car rental.<br />
prestigeholidays.co.uk<br />
GREAT SPIRIT CIRCLE TRAIL<br />
sellingtravel.co.uk
SELLING CANADA<br />
56<br />
my trip in...Ontario<br />
CANADIAN TOURISM COMMISSION<br />
SCANDINAVE SPA<br />
BLUE MOUNTAIN RESORT<br />
black for difficult, blue for a challenge<br />
and green for an easy stroll.<br />
On this Friday there is a steady<br />
stream of walkers strolling the<br />
easy Georgian Bay Trail, through<br />
woodland and past a marshy<br />
landscape which leads to the<br />
Georgian Bay shoreline and rock<br />
formations called Grotto, and<br />
Natural Arch.<br />
Blue Mountain<br />
It’s around a two-hour drive from<br />
Tobermory to Blue Mountain Resort, an<br />
adventure getaway just three hours north<br />
of Toronto.<br />
Once a smallish resort for domestic skiers,<br />
Blue Mountain has been adding attractions<br />
over the last 10 years or so and is now a<br />
four-season resort, with its international<br />
visitors growing by around 1% each year and<br />
the UK one of its top three markets.<br />
In summer they come for activities that<br />
include mountain walking trails, a mini-golf<br />
course, a zipline and the Ridge Runner<br />
Mountain Coaster. At its centre is a village,<br />
with a small lake and various shops,<br />
boutique outlets, bars – including a craft<br />
brewery – restaurants and a square that<br />
hosts summer concerts.<br />
The resort’s 1,000-plus rooms are split<br />
between a Westin hotel, the Blue Mountain<br />
Inn and various village suites,<br />
I take a gondola to the top of the mountain<br />
for gorgeous views of the southern shores<br />
of Georgian Bay and the resort’s golf course.<br />
Mississauga Lake is just 22 kms away and<br />
is a hotspot for watersports, including<br />
kayaking and fishing for bass and lake trout.<br />
This is also an area for mountain biking,<br />
rock climbing and caves that burrow into<br />
the Niagara Escarpment. These include<br />
Scenic Caves Nature Adventures, where<br />
you can try to squeeze through a small gap<br />
called ‘Fatman’s Misery’.<br />
My visit ends at Scandinave Spa, moving<br />
gingerly between a collection of hot and<br />
(very) cold pools, saunas, steam rooms,<br />
hammocks and quiet relaxation areas set<br />
amongst a wooded area. <br />
Take me to the top<br />
Enjoy the #1 Ski Resort in Eastern North America!<br />
Come and enjoy a unique global destination<br />
and its many attractions and live an exhilarating<br />
experience at the heart of a picturesque<br />
pedestrian village with undeniable charm.<br />
$31 million investment since 20<strong>19</strong>:<br />
• Increased snowmaking capacity<br />
• New lift<br />
• Additional trails<br />
• Enhanced activity offer<br />
• And much more!<br />
Book your stay now through your favourite tour operator.<br />
<strong>19</strong> YEARS<br />
Untitled-3 1 01/07/20<strong>19</strong> 09:20
selling canada<br />
alberta 57<br />
Spotlight on...<br />
Calgary’s<br />
First Nations<br />
Princess<br />
Steve Hartridge meets Astokomii Smith, an ambassador<br />
and role model for five southern Albertan indigenous tribes<br />
Spirit of Canada’s west<br />
Visitors to this <strong>July</strong>’s Calgary Stampede<br />
(5-14) would have spotted the striking<br />
figure of the event’s First Nations Princess.<br />
The honour this year went to <strong>19</strong>-yearold<br />
Astokomii Smith, who was chosen<br />
to represent five of Southern Alberta’s<br />
indigenous nations – Kainai, Tsuut’ina,<br />
Stoney Nakoda, Siksika and Piikani – as<br />
well as the indigenous-themed<br />
Elbow River Camp located on<br />
the Stampede grounds.<br />
The selection process<br />
was tough: over a<br />
two-week period<br />
Astokomii – whose<br />
name in Blackfoot<br />
translates to<br />
‘Calling Thunder’<br />
– took part in a<br />
contest which<br />
included public<br />
speaking, dancing,<br />
an exam on Treaty 7<br />
(an agreement between<br />
the Canadian government<br />
and several indigenous tribes in<br />
southern Alberta) and the history of the<br />
Calgary Stampede. She also had to submit<br />
an essay on why she wanted to be the 20<strong>19</strong><br />
Calgary Stampede First Nations Princess.<br />
Her mission statement is a heartfelt<br />
one: “I will strive to be a role model for<br />
the younger generation. I believe that our<br />
mental and physical health should be put<br />
first and that education is our new way of<br />
survival,” she said.<br />
At Alberta’s much-loved annual Western<br />
themed event, Astokomii, a Fancy Shawl<br />
dancer from the Siksika First Nation, met<br />
with visitors from around the world to talk<br />
about the people, the animals, the land,<br />
the traditions and the values that make up<br />
the unique spirit of Canada’s west.<br />
Tribe Days<br />
During Stampede week, Elbow<br />
River Camp provides the<br />
venue for each tribe to<br />
share part of their<br />
culture with the<br />
public on a specific<br />
day, comprising<br />
Tribe Days. The<br />
demonstrations<br />
include dancing,<br />
storytelling, meat<br />
cutting, beadwork<br />
and other traditions.<br />
The camp’s 26 tipis<br />
each have a unique<br />
design on the outside and<br />
beadwork, buckskin outfits<br />
and artifacts are displayed on the<br />
inside. When visitors enter the camp, they<br />
can experience many important aspects<br />
of First Nations peoples, like interpretive<br />
programmes, flag raising, powwows,<br />
traditional storytelling and games.<br />
And although the dust has now settled<br />
on the Stampede for another year<br />
Astokomii’s role, as an ambassador and<br />
role model, will continue throughout 20<strong>19</strong>.<br />
She will make many appearances locally,<br />
nationally and internationally throughout<br />
her reign, educating those she meets about<br />
First Nations cultures and sharing her<br />
knowledge of Treaty 7, as well as attending<br />
many First Nation events, powwows,<br />
ceremonies and ‘honourings’ in Alberta.<br />
First Nations experiences<br />
Outside of Stampede Week, there are<br />
many opportunities for visitors to immerse<br />
themselves in First Nations culture.<br />
For example, in Tipi Village at Blackfoot<br />
Crossing on the Siksika Nation, about<br />
100km east of Calgary, they can enjoy a tipi<br />
sleepover and learn about survival skills,<br />
meat smoking and hide tanning.<br />
The Glenbow Museum, in downtown<br />
Calgary, has a year-round exhibition about<br />
the Blackfoot people called Niitsitapiisini:<br />
Our Way of Life, where you can learn how<br />
the Blackfoot people live.<br />
Or visit the site at Head-Smashed-In<br />
Buffalo Jump, where buffaloes were<br />
hunted and learn why they were so<br />
important to First Nations people.<br />
Those looking to take home authentic,<br />
traditional native art, such as jewellery,<br />
moccasins and beadwork by local and<br />
Canadian artists. should visit Moonstone<br />
Creation in Inglewood, a Calgary<br />
neighbourhood. A family-run gallery and<br />
gift shop of curated and created native<br />
goods, Moonstone Creation also offers<br />
classes where you can learn traditional<br />
beadwork, dream catcher and moccasin<br />
making, porcupine quillwork and medicine<br />
wheel teaching. <br />
sellingtravel.co.uk
SELLING CANADA<br />
58<br />
gallery: travel counsellors<br />
Canada Takeover<br />
<strong>Travel</strong> Counsellors worked alongside<br />
Destination Canada to host two Canada<br />
‘Takeover Days’ for agents in<br />
Birmingham and London. The events<br />
provided an opportunity for agents to<br />
meet with suppliers and learn more<br />
about what Canada has to offer,<br />
sparking new ideas and knowledge to<br />
inspire and secure future bookings.<br />
“I took so much away from the day and<br />
learned loads. I loved the format and the<br />
itinerary planning – that was genius!”<br />
Heidi Kemsley, TC<br />
JOHANN WALL<br />
Our <strong>Travel</strong> Counsellors departed our<br />
Canada days armed with a wealth of<br />
new ideas and knowledge - which will<br />
stimulate future bookings”<br />
Samantha Spencer, Commercial Partnerships, <strong>Travel</strong> Counsellors<br />
TOURISM JASPER<br />
A key takeaway from the day was that<br />
Canada can be sold as a city break,<br />
with flights from the UK to Canada’s<br />
east coast taking less than five hours<br />
JOHAN LOLOS<br />
sellingtravel.co.uk
A BREATHTAKING LANDSCAPE.<br />
A JAW-DROPPING OFFER.<br />
Have clients planning their 2020 vacation? They won’t want to miss our Unforgettable 4 promotion!<br />
Valid for packages on 5+ nights, they’ll receive up to four of our favourite perks, including<br />
additional hotel nights, airport transfers and dinner, making their time in Western Canada truly<br />
unforgettable! This offer is valid for bookings made before <strong>August</strong> 31, 20<strong>19</strong>.<br />
rockymountaineer.com | 0800 088 5541<br />
ALL ABOARD AMAZING
SELLING CANADA<br />
60<br />
gallery: prestige holidays<br />
Prestige celebrates<br />
Canada Day<br />
To mark Canada Day on <strong>July</strong> 1, Prestige<br />
Holidays hosted 48 agents at BelowZero<br />
in London for an evening of networking<br />
and celebrations. Attendees were<br />
invited to test their knowledge in a<br />
Canada quiz, and were treated to<br />
cocktails from the Ice Bar and classic<br />
Canadian dishes, including poutine.<br />
“Cannon <strong>Travel</strong> works closely with Prestige<br />
Holidays and has done so for many years. It’s<br />
great to be invited to such an event”<br />
Tracy Williams, Cannon <strong>Travel</strong><br />
“We have sold a number of Canada holidays<br />
through other operators but are now looking to build<br />
stronger relationships. We used this event to meet<br />
some of the Prestige team”<br />
Mike Silford, Suitcase <strong>Travel</strong><br />
“Canada is a key destination for<br />
Prestige Holidays. We were delighted<br />
with the response from our travel<br />
agents and partners and will definitely<br />
make this an annual event”<br />
Denise Hunn, Director – Canada Tour Operations, Prestige<br />
DESTINATION CANADA<br />
NEED SOME MORE INSPIRATION?<br />
Prestige’s 13-day Atlantic Maritimes escorted coach tour, which takes<br />
in Nova Scotia, New Brunswick and Prince Edward Island, starts from<br />
£3,090pp. Highlights include the Bay of Fundy, Hopewell Rocks, St.<br />
Andrews by-the-sea, Halifax and Charlottetown. prestigecanada.co.uk<br />
sellingtravel.co.uk
THE TRAVEL NEWS THAT REALLY MATTERS<br />
JERUSALEM: ISRAEL’S HOLY CITY WIDENS ITS APPEAL<br />
62<br />
62<br />
65<br />
68<br />
LUXURY BOTSWANA<br />
WILDERNESS’ NEW KING’S POOL<br />
CULTURAL CRUISES<br />
A&K’s IMMERSIVE EXPEDITIONS<br />
SHOW REPORT: IPW<br />
HAVE YOU MET PUERTO RICO?<br />
GET ONLINE – READ ALL OUR MAGAZINES AND CHECK OUT OUR DAILY SELLING TIPS AT SELLINGTRAVEL.CO.UK
62<br />
the review<br />
Premier gift-wraps<br />
festive breaks to<br />
Channel Islands<br />
Premier Holidays has<br />
launched a selection of<br />
Christmas breaks to the<br />
Channel Islands.<br />
The four-night festive break<br />
packages start from £359pp,<br />
based on two adults sharing,<br />
travelling by ferry from Poole<br />
on December 23, or flying<br />
from a range of regional<br />
airports on December 24.<br />
Jersey Christmas breaks<br />
include the four-star Radisson<br />
Blu Waterfront Hotel, with<br />
B&B and half-board on<br />
Christmas Day, from £359pp<br />
by sea or £399pp by air.<br />
In Guernsey, agents can<br />
book Christmas at St Pierre<br />
Park Hotel from £5<strong>19</strong>pp by<br />
sea or £649pp by air, on a halfboard<br />
basis with full-board<br />
on Christmas Day. Agents<br />
earn £5 in vouchers for every<br />
booking (£10 if booked online<br />
before September 30).<br />
trade.premierholidays.co.uk<br />
Jerusalem an all-round city<br />
BY STEVE HARTRIDGE<br />
Jerusalem is fast shedding its<br />
image of a city that appeals to<br />
mainly religious pilgrims and is<br />
now a top city-break destination<br />
scheduled to open in 20<strong>19</strong> and a<br />
major new attraction, the Museum<br />
of Tolerance, should be welcoming<br />
visitors by the year’s close.<br />
with a line-up of world-class “For a long time the view<br />
attractions, says the destination’s of Jerusalem was very onedimensional:<br />
tourism boss.<br />
Eli Nahmias, Director – Incoming that it is a holy city for<br />
religious visitors but lacking appeal<br />
Tourism and International for more mainstream tourists.<br />
Relations for the Jerusalem “But increasingly we are being<br />
Development Authority, hosted a<br />
trade event in London to highlight<br />
the ‘new Jerusalem’ and recent<br />
developments in the city.<br />
These include a high-speed rail<br />
line between Ben Gurion Airport in<br />
Tel Aviv and Jerusalem city centre,<br />
seen as an international destination<br />
brimming with cultural attractions,<br />
top hotels and museums, arts,<br />
nightlife and a calendar of great<br />
events,” he added.<br />
Jerusalem’s culinary scene is also<br />
booming, with ‘chef-restaurants’<br />
which opened late last year. A opening at a rapid rate.<br />
billion-pound project, it links A new daily Virgin Atlantic flight<br />
Israel’s two main cities in around<br />
20 minutes.<br />
between Heathrow and Tel Aviv<br />
starts on September 25.<br />
Eighteen new hotels are itraveljerusalem.com<br />
Raffles opens first<br />
Indian Ocean hotel<br />
Raffles has opened its first<br />
Indian Ocean hotel – Raffles<br />
Maldives Meradhoo.<br />
The luxury hotel is located<br />
in the rare Maldivian oasis of<br />
Gaafu Alifu Atoll.<br />
The main island is home<br />
to Beach Villas and Beach<br />
Residences, which opened<br />
this summer with private<br />
pools and a marble bathroom<br />
with a sunken bathtub and<br />
outdoor shower. In each of<br />
the terraces, guests can view<br />
the marine life below through<br />
glass flooring panels.<br />
The Raffles Royal<br />
Residence and a secluded<br />
collection of overwater<br />
villas and residences, which<br />
lie adjacent to one of the<br />
house reefs, reached by a<br />
traditional Maldivian Dhoni<br />
boat, will launch during the<br />
last quarter of this year.<br />
raffles.com<br />
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Wilderness reopens luxury Botswana lodge<br />
Wilderness Safaris’ King’s Pool<br />
Camp has reopened in Botswana’s<br />
Linyanti Wildlife Concession.<br />
The lodge, which has nine<br />
luxurious thatched-roof rooms,<br />
has been built with ecotourism<br />
principles in mind. In keeping<br />
with the company’s commitment<br />
to operating with a light ecofootprint,<br />
the camp is 100% solarpowered.<br />
Activities include game drives,<br />
game walks and helicopter flights.<br />
wilderness-safaris.com
the review 63<br />
Sri Lanka’s fast return<br />
FILITHEYO ISLAND RESORT MALDIVES<br />
JETWING HOTELS<br />
One of the best spots for Diving<br />
INCREDIBLE SUMMER OFFER<br />
Book by 31 Aug <strong>19</strong> and receive<br />
40% Discount on Room Rates!<br />
PLUS Reduced Seaplane Transfers<br />
PLUS One Child Stays Free<br />
Valid for stays from now – 30 Sep <strong>19</strong><br />
BY STEVE HARTRIDGE<br />
Bookings for Sri Lanka are<br />
returning faster than expected<br />
on a wave of goodwill towards<br />
the country, according to the<br />
chairman of one of its leading<br />
hotel groups.<br />
After the Easter Sunday<br />
bombings, tourist arrivals<br />
slumped 70% in May and 57%<br />
in June compared with a year<br />
earlier, but the green shoots<br />
of a recovery – evidenced by<br />
numbers increasing from 37,802<br />
in May to 63,072 in June – are<br />
already being seen, said Hiran<br />
Cooray, Chairman of Jetwing,<br />
“Our bookings immediately<br />
took a big hit, and we lost<br />
around 500,000 room nights,<br />
but after the Foreign and<br />
Commonwealth Office lifted its<br />
travel advisory to Sri Lanka in<br />
early June we have seen 10,000<br />
new bookings for <strong>August</strong> alone.”<br />
Jetwing has 23 hotels in Sri<br />
Lanka – including six in Negombo,<br />
one of the cities targeted by the<br />
bombers – and a range of villas.<br />
The renovated Jetwing<br />
Lighthouse in Galle is scheduled<br />
for an <strong>August</strong> 1 reopening and<br />
a brand-new Jetwing hotel in<br />
Kandy remains on track to be<br />
welcoming guests by the end of<br />
the year, reassured Cooray.<br />
“The support we have received<br />
from UK tour operators, agents,<br />
the media and others has been<br />
overwhelming,” said Cooray.<br />
Turquoise Holidays has a<br />
seven-night stay at Anantara<br />
Tangalle, on the southern<br />
tip of the island, priced from<br />
£1,389pp, on a half-board basis.<br />
VAKARUFALHI MALDIVES<br />
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Valid for stays until 31 Oct <strong>19</strong><br />
Sponsored content - Osborne & Ebel<br />
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Osborne & Ebel has a special<br />
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a full-board basis, including<br />
return speedboat transfers,<br />
for travel May 1 to September<br />
30 20<strong>19</strong>. The resort is a short<br />
boat transfer from Male Airport, with excellent access to great<br />
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details contact: sales@osborneandebel.com<br />
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Stay 11 nights or more and receive<br />
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PLUS Exclusive Discounts on SPA and Excursions<br />
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All above offers are subject to availability | Terms & Conditions Apply
64<br />
the review<br />
Inghams looks to<br />
summer 2020<br />
Agents can save their clients<br />
up to £85 per couple for<br />
holidays booked before<br />
September 30 from Inghams’<br />
summer 2020 programme.<br />
A seven-night holiday, on<br />
a half-board basis, at the<br />
five-star Hotel Elisabeth in<br />
Mayrhofen, Austria, starts<br />
from £949pp, based on two<br />
sharing and including flights,<br />
airport transfers and the<br />
early booking discount.<br />
Seven nights at the threediamond,<br />
Inghams-run Hotel<br />
La Sapiniere, in Chamonix,<br />
France, on a catered basis<br />
(including breakfasts,<br />
afternoon tea and evening<br />
meals with complimentary<br />
wine is from £616pp.<br />
inghams.co.uk<br />
BY JESSICA POOK<br />
Rail Discoveries’ Europe & UK<br />
2020 Preview Brochure features<br />
over 50 escorted tours and an<br />
early booking offer.<br />
New for 2020 is the seven-day<br />
Cities & Palaces of Andalucia tour,<br />
from £745pp. The fly-rail holiday<br />
features time in Ronda, guided<br />
tours of Seville and Cordoba, a<br />
tour in Granada, and a visit to<br />
the Alhambra Palace. Included<br />
are flights, internal transport,<br />
breakfast, and three- or four-star<br />
accommodation.<br />
Also new is the six-day Oban,<br />
South African wine estate offers vintage Cape experience<br />
BABYLONSTOREN<br />
Rail travel a true discovery<br />
Isle of Skye & the Sound of Mull,<br />
priced from £545pp. Starting in<br />
Glasgow, the itinerary includes<br />
a journey through the Scottish<br />
Highlands on the West Highland<br />
Line and a trip on the Jacobite<br />
Steam Train (pictured). There’s also<br />
a cruise along the Sound of Mull.<br />
Customers can save up to £60<br />
per booking when selling a 2020<br />
departure on or before <strong>August</strong> 20<br />
20<strong>19</strong>. Departures from various<br />
regional UK airports are available<br />
at no additional cost.<br />
raildiscoveries.com<br />
One of South Africa’s leading ‘resort’ wine estates<br />
invited operators and agents to a summer soirée<br />
in London to showcase its latest rosé and put the<br />
word out about one of the Winelands’ leading<br />
visitor attractions.<br />
Babylonstoren’s Cellar Master Charl Coetzee<br />
launched its 20<strong>19</strong> harvest of Mourvèdre Rosé<br />
with an epic rosé tower centrepiece.<br />
Located near Franschhoek, Babylonstoren –<br />
which is listed on the UK Condé Naste Gold List –<br />
also features a boutique hotel and spa, a farm<br />
shop and a restaurant with a farm-to-fork menu.<br />
Agents can book the estate – the oldest fruit<br />
farm and vineyard in South Africa, dating back to<br />
1652 – direct or via a specialist UK tour operator.<br />
babylonstoren.com<br />
NEWS TO USE IN BRIEF<br />
November will be a good<br />
time for visitors to be in<br />
Havana, Cuba’s capital. The<br />
city will be celebrating the<br />
500th anniversary of its<br />
founding with street fairs<br />
and festivals. Hotels across<br />
Havana are also planning<br />
their own events.<br />
travel2cuba.co.uk<br />
Prestige Holidays’ new<br />
Madeira and The Algarve<br />
brochure includes the fivestar<br />
Savoy Palace Hotel in<br />
Funchai for the first time.<br />
Prices for a seven-night<br />
B&B stay start from £650pp,<br />
with flights and transfers.<br />
prestigeholidays.co.uk<br />
Kenya, Zambia and South<br />
Africa are featured in a<br />
new three-country tour<br />
from Saga. Masai Mara,<br />
Victoria Falls, the Zambezi<br />
River and Table Mountain<br />
are the highlights of a<br />
13-night option that is<br />
priced from £3,<strong>19</strong>9pp.<br />
The next two departures<br />
are on November 5 20<strong>19</strong><br />
and January 14 2020.<br />
saga.co.uk<br />
The Red Carnation Hotel<br />
Collection is to open its<br />
first hotel in Scotland. The<br />
group’s <strong>19</strong>th property<br />
worldwide – its portfolio<br />
includes Ruebens in London<br />
and Twelve Apostles in<br />
Cape Town – will occupy<br />
the current 100 Princes<br />
Street Hotel, with views<br />
of Edinburgh Castle.<br />
redcarnation.com<br />
Also in Scotland, Ness<br />
Walk, an exclusive five-star<br />
hotel, has opened in the<br />
Highlands capital, Inverness.<br />
In the heart of the city, the<br />
hotel features Torrish, a<br />
fine-dining restaurant which<br />
uses only local ingredients.<br />
nesswalk.com
the review: cruise 65<br />
Cruise Update<br />
A&K’s cultural cruises<br />
CRUISE NEWS IN BRIEF<br />
ANDY HARMER,<br />
CLIA UK &<br />
Ireland Director<br />
Cruise lines are increasingly<br />
focussing on delivering<br />
the best possible cruise<br />
experience, asking ‘what<br />
will our guests love?’ to<br />
create holidays that offer<br />
extraordinary experiences<br />
both onboard and ashore.<br />
Conversations are moving<br />
away from the physical<br />
narrative of a cruise – for<br />
example, sailing across the<br />
Atlantic for a week – towards<br />
what happens onboard and<br />
during the sailing.<br />
When listening to<br />
customers talk about cruises<br />
you’re more likely to hear<br />
experiential references first,<br />
such as visits to private<br />
Caribbean islands, bars<br />
staffed by robots, food<br />
cooked in the restaurant<br />
of a celebrity chef, visiting<br />
relatively unknown and<br />
exotic climes, and a raft of<br />
adventurous adrenalinefilled<br />
sports such as ziplining.<br />
In order to reach yet-tocruise<br />
travellers, we should<br />
change our language to focus<br />
on these experiences, rather<br />
than focussing too much on<br />
‘maritime language’, such as<br />
how many decks a ship has<br />
and the size of the cabins.<br />
So entice more people<br />
to cruise for the first time<br />
by pointing out innovation<br />
in both the onboard<br />
experience and the landbased<br />
excursions.<br />
cruiseexperts.org<br />
BY STEVE HARTRIDGE<br />
Abercrombie & Kent has<br />
expanded its 2020 portfolio of<br />
Luxury Expedition Cruises, a<br />
move it says is in response to<br />
fast-growing interest in immersive<br />
cultural journeys.<br />
The new Cruising the Baltic Sea:<br />
Copenhagen to St. Petersburg (<strong>July</strong><br />
16-28, 2020) aboard Le Dumont<br />
d’Urville (limited to 148 guests), will<br />
stop in seven countries: Denmark,<br />
Poland, Lithuania, Sweden, Estonia,<br />
Finland and Russia. Guests will<br />
choose from a range of experiences<br />
such as a Nordic food experience<br />
in Stockholm sampling Swedish<br />
specialties from local purveyors, a<br />
Finnish sauna and nature walk and<br />
a cooking class and palace visits in<br />
St. Petersburg. The 13-day cruise<br />
starts from £13,050pp.<br />
A Wonders of Japan Cruise (June<br />
13-26, 2020) will explore Japan’s<br />
four main islands. Those aboard<br />
Le Soleal (limited to <strong>19</strong>9 guests)<br />
will be treated to a private geisha<br />
performance in Kanazawa’s<br />
Higashi Chaia district, as well as a<br />
private performance by the worldrenowned<br />
Kodo taiko drummers.<br />
The 14-day cruise, priced from<br />
£15,999, also visits Gyeongju,<br />
South Korea.<br />
“Our approach to expedition<br />
cruising is culturally immersive,”<br />
said Bob Simpson, Abercrombie<br />
& Kent’s Vice President, Expedition<br />
Cruising. “We start with selecting<br />
the best ship for a destination, then<br />
craft a thoughtful itinerary that<br />
provides ample time in each port<br />
and offers a good understanding<br />
of the region’s history.”<br />
abercrombiekent.co.uk<br />
Winnie the Whale splashes down on Princess Cruises<br />
Princess Cruises has opened<br />
a family water playground on<br />
the top deck of its 3,140-guest<br />
Caribbean Princess.<br />
The Reef Family Splash Zone<br />
includes a water play area, a pool<br />
and a lounge.<br />
Key features are an interactive<br />
water playground (called Winnie<br />
the Whale’s splashpad) with water<br />
sprays and showers, and a spa<br />
and bar area including a family<br />
pool and jacuzzi.<br />
French-owned cruise line<br />
PONANT has joined forces<br />
with Relais & Châteaux to<br />
offer three gourmet cruises in<br />
2020. Relais & Châteaux chefs<br />
will be onboard cruises to<br />
Brittany (September 11),<br />
Canary Islands & Cape Verde<br />
(October 11) and China and<br />
Vietnam (October 28).<br />
ponant.com<br />
Regent Seven Seas Cruises<br />
is to debut more than 200<br />
gourmet plant-based<br />
selections on menus across<br />
its fleet, beginning October 1<br />
20<strong>19</strong>. New dishes will include<br />
wild mushroom tart, poke<br />
bowls and falafel fritters. rssc.<br />
com<br />
Canadian cruise line One<br />
Ocean Expeditions (OOE) will<br />
again run its eight-day<br />
Scotland and Ireland Golf<br />
Expedition Cruise next<br />
summer after a successful<br />
first sailing this June. Priced<br />
from $5,595pp, it will sail<br />
from Dublin to Leith from<br />
June 6-13.<br />
oneoceanexpeditions.com<br />
The two-day annual CLIA<br />
River Cruise Conference will<br />
return to Amsterdam this<br />
November (10-11) after being<br />
staged in Paris in 2018.<br />
cruiseexperts.org<br />
‘Morgan’s Bar’ has a new childfriendly<br />
mocktail menu with drinks<br />
on offer such as ‘Crazy Coconut’<br />
and ‘Berry Nice to Meet You’ .<br />
A 14-day ‘Circle Caribbean’<br />
voyage on Caribbean Princess is<br />
priced from £1,599pp. It departs<br />
from Fort Lauderdale on February<br />
2, 2020 and ports of call include<br />
St. Thomas, St. Maarten, St. Kitts,<br />
Martinique, Barbados, Trinidad<br />
and Tobago, Bonaire and Aruba.<br />
princess.com<br />
sellingtravel.co.uk
your<br />
CARIBBEAN NEWS<br />
THIS MONTH’S TOP STORIES FROM THE CARIBBEAN<br />
MEET THE CTO MEMBER<br />
PETER GRACE<br />
Founder and<br />
Owner at Bespoke<br />
<strong>Travel</strong> Marketing<br />
QWHAT don’t readers<br />
know about your<br />
company? We are the<br />
General Sales Agent in<br />
the UK and Europe of<br />
Atlantis Paradise Island,<br />
Bahamas, and have been<br />
for nearly five years. We<br />
have the simple objective<br />
of showcasing the resort<br />
and ensuring agents and<br />
operators match it with the<br />
right client.<br />
QWHAT are the<br />
benefits of being<br />
a CTO member? Being<br />
part of a community that<br />
is focused on marketing<br />
the entire Caribbean;<br />
great opportunities for<br />
networking; and working<br />
with the CTO on destination<br />
marketing initiatives and<br />
travel agent training.<br />
QWHAT CTO activities<br />
do you get involved<br />
in? We participate in most<br />
CTO events, including 13<br />
UK travel agent roadshow<br />
events this year.<br />
QWHAT’S your top<br />
Caribbean tip?<br />
Look beyond the beach to<br />
understand the depth of<br />
cultural, sporting, culinary<br />
and other activities each<br />
island has to offer. Each has<br />
its own distinct personality,<br />
history and appeal. An<br />
island hopping holiday is a<br />
great way to explore many<br />
destinations in one trip.<br />
The JTB is rewarding agents for selling Jamaica<br />
Win a place on a Jamaica fam<br />
AGENTS already selling holidays to Jamaica have the<br />
chance to win one of 50 places on a fam trip, hosted<br />
by the Jamaica Tourist Board.<br />
The incentive is part of a ‘Sell It & See It’ campaign,<br />
giving agents the chance to experience Jamaica firsthand<br />
so that they can continue to sell the island.<br />
A dedicated romance-themed fam for wedding and<br />
honeymoon specialists will depart from September<br />
12-17 as well as a regular fam from October 10-15.<br />
To be entered into the prize draw, agents need to<br />
make a booking to Jamaica and register it at<br />
jamaicarewards.co.uk. The tourist board<br />
is also rewarding agents with cash<br />
for bookings made.<br />
Jamaica Rewards also provides<br />
access to training sessions,<br />
allowing agents to become<br />
Jamaica <strong>Travel</strong> Specialists.<br />
BELIZE<br />
has made<br />
rapid steps to<br />
establish itself as a<br />
‘must-see<br />
destination’ among<br />
visitors, says Karen<br />
Leo to make his mark in Belize Bevans, Director of<br />
Tourism for the<br />
Belize Tourism Board. Forthcoming new<br />
product includes a ‘restorative eco-resort’<br />
conceived by actor and environmental<br />
warrior Leonardo DiCaprio, who hopes to<br />
open his property on Blackadore Caye in<br />
2020. travelbelize.org<br />
don’t miss<br />
Agents can meet<br />
with key partners<br />
at the Jamaica <strong>Travel</strong><br />
Market B2B tradeshow<br />
in September.<br />
visitjamaica.com<br />
’GREEN FINS’ FOR<br />
ECO-DIVERS<br />
Antigua & Barbuda has<br />
become the second Caribbean<br />
country to implement a<br />
sustainable diving initiative.<br />
Green Fins, an organisation that<br />
aims to protect and conserve<br />
coral reefs, will provide training<br />
to dive operators to help reduce<br />
the environmental impact on<br />
reefs as well as help sustain the<br />
marine tourism industry. It is<br />
thought that 10,000 tourists will<br />
dive under the new guidelines in<br />
the next year. greenfins.net<br />
ROOM SALE FOR<br />
SAINT LUCIA<br />
Agents can save up to<br />
60% off hotel rates as part of the<br />
Saint Lucia Tourist Board’s<br />
‘Summer Specials’ campaign. Bay<br />
Gardens Beach Resort & Spa,<br />
Bay Gardens Hotel, Bay Gardens<br />
Inn and Bay Gardens Marina<br />
Haven are all offering 40% off<br />
when booking and staying<br />
between now and December <strong>19</strong>.<br />
Meanwhile, East Winds is offering<br />
25% off as part of a Winter Early<br />
Bird deal, valid for stays<br />
between January 1 - 31 and<br />
March 1 - 31, 2020 when<br />
booked before October 31.<br />
20<strong>19</strong>. stlucia.org<br />
HAVING<br />
undergone a fiveyear<br />
renovation,<br />
Cobblers Cove in<br />
Barbados is due to<br />
unveil its new look<br />
in October. The<br />
New look for Cobblers Cove transformation<br />
includes the<br />
refurbishment of all rooms, suites and public<br />
spaces, with influences from furniture<br />
designer Soane Britain. The hotel has been<br />
described as ‘one of the chicest places in the<br />
Caribbean’ and embodies British elegance<br />
with Caribbean charm. cobblerscove.com<br />
HOTTEST NEWS<br />
caribbean.co.uk<br />
Sign up to the CTO’s training programme at caribbeantravelguru.com
68<br />
the review: trade show report<br />
CALIFORNIA<br />
Golden state of mind<br />
Representatives from all 50 U.S. states met up in Anaheim, California, for<br />
the IPW trade show. Jessica Pook and Sally Parker round up the news JUNE 1-5 20<strong>19</strong><br />
Easy travel a<br />
priority for U.S.<br />
<strong>Travel</strong> Association<br />
The U.S. <strong>Travel</strong> Association<br />
spoke of plans to reduce<br />
security wait lines and make<br />
the visa system more efficient<br />
by expanding the Visa Waiver<br />
Programme for visitors.<br />
The association, which<br />
stressed how important<br />
international travel is to the<br />
U.S., especially at a time when<br />
America is experiencing a<br />
decline in the global travel<br />
market, has adopted a new<br />
mantra: ‘<strong>Travel</strong> is trade. <strong>Travel</strong><br />
is security. And travel is<br />
commerce’.<br />
U.S. <strong>Travel</strong> President and<br />
CEO Roger Dow said: “We are<br />
supporting Congress in its<br />
efforts to pass bills such as<br />
the JOLT Act, which would<br />
enable countries like Poland,<br />
Israel, Brazil and others to join<br />
the Visa Waiver Programme.”<br />
Destination D.C. President<br />
and CEO Elliott L. Ferguson II,<br />
said: “We want to encourage<br />
international visitors and<br />
have been working with<br />
officials in Washington to cut<br />
down on wait times and to<br />
make the visa application<br />
system more efficient.”<br />
ustravel.org<br />
New VR tools for Orlando<br />
Virtual tours, including 12 ride<br />
experiences, are now available on<br />
the Visit Orlando website.<br />
personalised recommendations,<br />
discounted tickets.<br />
George Aguel, President and<br />
The visually enhanced site CEO of Visit Orlando said: “Orlando<br />
features 88 virtual reality tours hosted 75 million visitors in 2018,<br />
with 360-degree access.<br />
making it the most visited<br />
Agents can get a ‘taster’ of 12 destination in America. It’s<br />
popular theme park attractions<br />
and ground tours of Downtown<br />
Orlando, as well as the city’s<br />
Convention Centre.<br />
The Visit Orlando <strong>Travel</strong> Academy<br />
is also to undergo a refresh, with<br />
updated webinars, more video<br />
content and interactive workshops.<br />
Agents can download Visit<br />
Orlando’s new free app to receive<br />
important that agents are fully<br />
aware of all the new experiences<br />
on offer.”<br />
Orlando will host IPW in 2022,<br />
when delegates will experience<br />
new attractions such as Epcot’s<br />
nighttime spectacular and the Star<br />
Wars: Galaxy’s Edge area, which<br />
opens in <strong>August</strong>.<br />
visitorlando.com<br />
Puerto Rico asks ‘Have we met yet?’<br />
SHOW SHORTS<br />
Jurassic World: The Ride<br />
has opened at Universal<br />
Studios Hollywood.<br />
Riders get to experience<br />
the Indominus Rex and<br />
aquatic Mosasaurus up<br />
close as they peak from<br />
behind a aquarium<br />
observatory tank.<br />
universalorlando.com<br />
The Academy Museum<br />
of Motion Pictures,<br />
designed to celebrate the<br />
making of film, is due to<br />
open at the end of the<br />
year in Los Angeles. It will<br />
feature behind the scenes<br />
footage, props, costumes<br />
and more.<br />
academymuseum.org<br />
Fly Linq in Las Vegas,<br />
the Strip’s only zipline<br />
experience, has just<br />
opened. Adrenalin<br />
enthusiasts can fly 12<br />
storeys above the ground<br />
and land at the world’s<br />
tallest observation wheel,<br />
the High Roller.<br />
caesars.com/linq<br />
Discover Puerto Rico has<br />
launched a new brand<br />
campaign called “Have we met<br />
yet?”<br />
It aims to re-introduce Puerto<br />
Rico to the world following the<br />
devastation caused by<br />
Hurricane Maria in 2017. By<br />
positioning itself as the U.S.<br />
mainland’s “friendly neighbour<br />
to the south” the organisation<br />
hopes to market the island as<br />
‘familiar yet unique’ and<br />
encourage inbound travel.<br />
“Puerto Rico has recovered<br />
and passenger arrivals are now<br />
on par with pre-hurricane<br />
levels,” said Brad Dean, CEO of<br />
Discover Puerto Rico.<br />
discoverpuertorico.com<br />
sellingtravel.co.uk
the review: trade show report 69<br />
INTERVIEW<br />
Ernest Woode,<br />
CEO of Los Angeles<br />
Tourism, tells<br />
<strong>Selling</strong> <strong>Travel</strong> why L.A. is for<br />
food and sport lovers.<br />
What’s new in town?<br />
Los Angeles has established<br />
itself as a culinary capital - as<br />
evidenced by the city<br />
dominating the 20<strong>19</strong> Michelin<br />
Guide California. We<br />
accounted for 18 of the 27<br />
new restaurants with a onestar<br />
distinction, while six were<br />
awarded two-star status.<br />
Going forward, we plan to use<br />
these credentials to stimulate<br />
demand for food tours and<br />
culinary experiences.<br />
We also have some major<br />
sporting events coming up.<br />
The new Rams stadium, due<br />
to open in 2020, will host the<br />
2022 Super Bowl. L.A. will also<br />
host the opening ceremony<br />
for the 2026 World Cup as<br />
well as the Olympics in 2028.<br />
How key is the UK market?<br />
L.A. is experiencing its eighth<br />
consecutive year of visitor<br />
growth. We’ve actually met<br />
our goal of 50,000 million<br />
visitors two years in advance!<br />
This year we’ve seen a 3%<br />
increase in UK arrivals and are<br />
expecting a subsequent<br />
increase in global visitation<br />
when we host the 2024 IPW<br />
conference. Brand USA is<br />
working hard to ensure that<br />
America is a must-see<br />
destination and I do believe<br />
that the U.S. as a whole will<br />
experience visitor growth,<br />
despite recent (poor) figures.<br />
Food for thought<br />
The 20<strong>19</strong> Michelin Guide California -<br />
the first Michelin guide to focus on<br />
across the state are a true<br />
testament to the diverse and<br />
a specific region of the U.S. - was creative culinary scene in<br />
publicised during IPW in Anaheim<br />
at a ‘reveal event’ in Huntington<br />
Beach, and includes 90 Michelinstar<br />
California,” said Visit California<br />
President & CEO Caroline Beteta.<br />
“From three-star restaurants to<br />
eateries state-wide.<br />
hole-in-the-wall taco shops,<br />
Until this year, the guide only<br />
covered restaurants in the San<br />
California’s cuisine is fuelled by<br />
an abundance of freshness, a<br />
Francisco Bay area but has now fearless attitude and an<br />
expanded to include Los Angeles,<br />
San Diego, Orange County, Santa<br />
excitement for experimentation<br />
and innovation.”<br />
Barbara, Monterey and Visit California is also<br />
Sacramento as well.<br />
Included is the world’s only twostar<br />
highlighting the state’s self-drive<br />
appeal as part of its ‘Road Trip<br />
Mexican restaurant: Republic’ initiative.<br />
Californios (Chef Val Cantu) in San<br />
Francisco, and the world’s only<br />
Visitors can choose from 50<br />
road excursions including the<br />
two-star Indian restaurant: popular Highway One and Route<br />
Campton Place (Chef Srijith 66 to the lesser-known Modoc<br />
Gopinathan) also in San Francisco. County and Wild North Coast.<br />
The guide also features 24 The initiative follows a 79%<br />
restaurants in L.A.<br />
“The stars awarded to the<br />
world-class chefs and restaurants<br />
increase in international travellers<br />
choosing to embark on a road-trip.<br />
visitcalifornia.com<br />
Brand USA unites with new mobile content<br />
SHOW SHORTS<br />
Virginia Tourism<br />
Corporation has launched<br />
a campaign to celebrate<br />
the 50th anniversary of<br />
its ‘Virginia is for lovers’<br />
slogan. The campaign will<br />
last until <strong>August</strong> 10 and<br />
features <strong>19</strong>69-inspired<br />
meals at restaurants,<br />
bottled ‘lovers lagers’ and<br />
various programmes and<br />
events. The state also<br />
features heavily in the<br />
upcoming Wonder Woman<br />
movie, which is due for<br />
release in 2020.<br />
virginia.org<br />
The Colorado tourist<br />
board highlighted its<br />
Historic Hot Spring Loop<br />
at IPW. The trail includes<br />
five natural mineral hot<br />
spring spots as part of a<br />
720-mile loop in the<br />
western part of the state.<br />
Clients can soak in<br />
relaxing baths at<br />
Glenwood Springs,<br />
considered the world’s<br />
largest mineral hot<br />
springs pool, as well as<br />
stopping off at Steamboat<br />
Springs, Ouray, Pagosa<br />
Springs and Chaffee<br />
County. colorado.com/<br />
hotspringsloop<br />
The next IPW will be<br />
held in the Las Vegas<br />
Convention Centre from<br />
May 30 to June 3, 2020.<br />
How do you work with<br />
travel agents?<br />
We believe that travel agents<br />
are an extension of L.A.<br />
tourism and that is why we<br />
continue to assist the trade in<br />
selling with our robust<br />
educational programmes, of<br />
which we now have more<br />
than 5,000 graduates.<br />
The latest United Stories<br />
campaign from Brand USA<br />
uses visual content to offer a<br />
first-person insight into the<br />
U.S.<br />
Created by locals, influencers<br />
and travellers alike, the short<br />
videos can be downloaded via<br />
a free app and will be used to<br />
inspire international travellers.<br />
“In the last year we have<br />
hosted fam trips to all 50 states<br />
and continue to grow our<br />
toolkit with new content,” said<br />
Brand USA’s Christopher L.<br />
Thompson.<br />
“Our goal is to be the go-to<br />
channel for content featuring<br />
U.S. destinations.”<br />
thebrandusa.com<br />
sellingtravel.co.uk
70<br />
the review: trade show report<br />
Experience Latin America<br />
The latest edition of ELA, the UK’s only travel trade show dedicated to this<br />
region, was the most successful yet. Laura Gelder rounds up the news<br />
JUNE<br />
10-12 20<strong>19</strong><br />
Green Guyana<br />
gets the go-ahead<br />
from LATA<br />
The Guyana Tourism<br />
Authority (GTA) won<br />
Sustainable Destination of<br />
the Year at the 20<strong>19</strong> LATA<br />
Achievement Awards,<br />
announced at ELA.<br />
According to LATA, the GTA<br />
was awarded ‘for its<br />
comprehensive approach to<br />
sustainable tourism and for<br />
launching a community-led<br />
framework and toolkit aimed<br />
at helping indigenous<br />
communities to access the<br />
benefits of tourism.’<br />
Brian T. Mullis, Director of<br />
the Guyana Tourism<br />
Authority, said: “Guyana has<br />
expended considerable effort<br />
in recent years, not only to<br />
develop an eco-friendly<br />
tourism product but also to<br />
incorporate sustainable<br />
tourism best practice into all<br />
aspects of its tourism<br />
strategy.<br />
“Guyana is committed to<br />
maximising the positive<br />
socio-economic and<br />
conservation outcomes from<br />
tourism and it is a<br />
tremendous honour for us to<br />
receive this award in<br />
recognition of that.”<br />
guyanatourism.com<br />
Cruise shows growth<br />
There was plenty of cruiserelated<br />
news at ELA 20<strong>19</strong>.<br />
Anakonda Amazon Cruises<br />
(anakondaamazoncruises.com) is<br />
now the umbrella brand for two<br />
luxury cruise ships – the<br />
36-passenger Anakonda and<br />
28-capacity Manatee, the latter<br />
the more adventurous option in<br />
the Ecuadorian Amazon. It works<br />
with indigenous communities,<br />
offering cultural tours, wildlife<br />
watching, canoeing and onboard<br />
lectures and activities.<br />
Antarctica 21’s (antarctica21.<br />
com) new polar vessel, Magellan<br />
Explorer, launches November 28,<br />
with private balconies and a gym.<br />
It’s the third in its fly/cruise fleet.<br />
There’s a new fly/cruise<br />
programme from One Ocean<br />
(oneoceanexpeditions.com), with<br />
flights from Punta Arenas to King<br />
George Island and Santiago to<br />
Stanley in the Falkland Islands.<br />
Aqua<br />
Expeditions’<br />
(aquaexpeditions.com) new<br />
20-suite Aqua Nera (pictured)<br />
begins cruising the Peruvian<br />
Amazon in <strong>August</strong> 2020, but is on<br />
sale now, with a choice of six<br />
itineraries.<br />
DMC opens new experience in Ecuador’s Yasuni<br />
Adventure Journeys has a new<br />
experience in the Amazon Basin.<br />
The Amazon Explorer Campsite<br />
is reached by kayak and linked<br />
with the local Kichwa tribal<br />
community. It’s strongly focused<br />
on conservation, offering<br />
activities like tree-planting as<br />
well as wildlife watching and<br />
kayaking.adventurejourneys.com<br />
SHOW SHORTS<br />
DMC Argentina <strong>Travel</strong><br />
Partners has a new oneday<br />
tour of the jungle<br />
around Iguazu Falls,<br />
accompanied by a botanist.<br />
atpdmc.com<br />
Boutique hotel<br />
Achamaqui in Northern<br />
Peru touts the<br />
archeological site<br />
Chachapoyas as a less<br />
crowded alternative to<br />
Macchu Picchu. The<br />
31-room hotel works with<br />
communites near the preincan<br />
site, where the main<br />
attractions are the Kuelap<br />
fortress and Karajia<br />
tombs. achamaqui.pe<br />
Specialist DMC Bolivia<br />
Milenaria offers a new<br />
glamping experience. The<br />
bespoke accommodation<br />
takes guests to areas less<br />
touched by tourism in<br />
tents, offering safari-style<br />
comfort with double beds.<br />
Locations include the salt<br />
flats, Lake Titicaca and<br />
Madidi National Park.<br />
boliviamilenaria.com<br />
Amazonas Explorer<br />
refuses to sell the popular<br />
Rainbow Mountain site in<br />
Peru. The DMC claims that<br />
it’s being damaged due to<br />
over tourism.<br />
amazonas-explorer.com<br />
Experience Latin<br />
America will be named the<br />
LATA Expo in 2020 and<br />
located at Chelsea Football<br />
Club again. lata.travel<br />
sellingtravel.co.uk
introducing 71<br />
Ethiopia<br />
Ethiopia is renowned for its religious celebrations and rock- hewn churches.<br />
Lynn Houghton joins Far and Wild for the Timket festival in Addis Ababa<br />
The day dawns bright and warm for<br />
Timket. About 60% of this Amharic<br />
population are Eastern Orthodox and so<br />
celebrate Epiphany (the coming of the<br />
three kings from the east) in January.<br />
After arriving in Addis Ababa I<br />
immediately participated in a stirring<br />
procession with chanting, drumming,<br />
marching and loud throaty singing<br />
from local church members, attired in<br />
matching clothing and with synchronised<br />
choreography. It was truly uplifting.<br />
Now I am travelling up to Meda for<br />
the main Timket service. The glint of the<br />
early-morning sun shines off soaring<br />
skyscrapers and what appear to be<br />
Bedouin camps have goats milling about<br />
and donkeys sheltering under tents as we<br />
pass under the just-opened light rail.<br />
This juxtaposition of rural and modern is<br />
strange to foreigners but the norm here.<br />
My tour guide, Assefa, warns me that<br />
security will be tight. The church elders<br />
are treated like celebrities, plus the Tabot<br />
(Ark of the Covenant), will be protected<br />
like the crown jewels. The one we will see<br />
is a facsimile - the original is said to be in<br />
Axum in the far north.<br />
Red, green and yellow bunting is<br />
fluttering and many are attired in the<br />
national colours too, but most are wearing<br />
white cotton embroidered robes. We arrive<br />
at a compound where the faithful are<br />
descending in droves.<br />
Let the festival begin<br />
I manage to manoeuvre my way toward<br />
the enormous baptismal pool. The security<br />
seems to generally ignore tourists once<br />
THE DETAILS<br />
TIME ZONE: GMT +3<br />
CURENCY: Birr. £1 = 36 Birr<br />
VISAS: Online/on arrival, $50<br />
CAPITAL: Addis Ababa<br />
LANGUAGES: English, Amharic<br />
CLIMATE: Ethiopian Highlands'<br />
dry season is September-June,<br />
rainy season is <strong>July</strong>-<strong>August</strong><br />
BOOK IT: Far & Wild <strong>Travel</strong><br />
A CROSS BEARING ELDER<br />
specialise in tailor-made<br />
holidays plus small group<br />
tours to Ethiopia with a Timket<br />
Festival Tour priced from<br />
£3,685pp (farandwild.travel/<br />
africa/ethiopia)<br />
GETTING THERE: Ethiopian<br />
Airlines fly daily from<br />
Heathrow and four times per<br />
through the initial frisk down. Elders<br />
attired in golden brocaded robes carry<br />
filigree silver crosses that represent the<br />
religious centres: Lalibela, Axum and<br />
Gondar. The service entails low chanting<br />
and singing of texts by these elders. Soon,<br />
however, there is a loud commotion. A<br />
soberly dressed churchman is dousing the<br />
entire group of congregants with a hose! It<br />
is a messy group baptism and young and<br />
old alike push forward to participate.<br />
week from Manchester to<br />
Addis Ababa, starting at £455<br />
return (ethiopianairlines.com)<br />
STAY: The eco Simien Mountain<br />
Lodge, located high in the<br />
Simien National Park, helps<br />
fund local community projects<br />
and is close to wildlife such as<br />
gelada baboons.<br />
SHEPHERDS IN THE SIMIEN MOUNTAINS<br />
CRUCIFORM CHURCH, LALIBELA<br />
Now the festivities begin in earnest with<br />
everyone taking part. Football pitches<br />
are erected, and children ride farmers'<br />
donkeys as if on a fairground ride. Tiny<br />
BBQs are lit as Tibs (grilled meat) is<br />
prepared and coffee beans roasted.<br />
Injera, a spongy sour bread, is being<br />
divvied up amongst family members. This<br />
unusual pancake-like staple is used as<br />
both a plate and an eating utensil.<br />
Ethiopia is where coffee originated,<br />
though its beginnings are disputed. Many<br />
locals believe it was a goat herder more<br />
than a thousand years ago who noticed<br />
that his flock became agitated after eating<br />
the ripe red beans. Hundreds of years ago,<br />
Ethiopian warriors chewed the beans for<br />
an adrenaline rush before a battle.<br />
These days, there is a whole ritual<br />
around making coffee and it is quite<br />
the social occasion. Beans are roasted<br />
on a fire, ground, mixed with water and<br />
returned to the fire. The resulting divine<br />
dark concoction is truly delicious and<br />
never forgotten. <br />
sellingtravel.co.uk
72<br />
how to sell<br />
New South Wales<br />
It has Australia’s urban crown as its main draw, but visitors who arrive in Australia via Sydney<br />
might not know that New South Wales has enough to fill an entire holiday, says Laura Gelder<br />
Why sell it<br />
New South Wales (NSW) has a long coastline<br />
dotted with numerous beaches and laidback<br />
surf towns, plus sub-tropical rainforest,<br />
a wine region, a red outback and even snowy<br />
mountains – in short, plenty for agents in<br />
the know to recommend to clients looking to<br />
experience the state beyond the city.<br />
Most people heading to Australia for the<br />
first time are interested in Sydney and may<br />
have heard of the Blue Mountains and<br />
Hunter Valley, but despite it being home to<br />
Australia’s most iconic city much of NSW is<br />
usually unexplored.<br />
This presents an opportunity for agents – a<br />
destination with a famous, desirable and<br />
easily accessible gateway combined with a<br />
surrounding region which still manages to<br />
offer off-the-beaten-track experiences.<br />
Who to sell to<br />
In short, everyone who wants to go to<br />
Australia. But each region has a different<br />
appeal and it will depend on where else in<br />
Australia the client wishes to go, how much<br />
time they have and if they've been before.<br />
The Blue Mountains and outback region<br />
of NSW offer old-fashioned charm and<br />
historic interest, while the Hunter Valley<br />
and Lord Howe Island are great for those<br />
seeking indulgence and relaxation. Families<br />
will appreciate beautiful beaches north and<br />
south of the city, as well as in Sydney itself,<br />
but the south is wilder and will appeal to<br />
those looking to get away from the crowds.<br />
JERVIS BAY<br />
LORD HOWE ISLAND<br />
<strong>Selling</strong> the city<br />
Sydney could occupy travellers for several<br />
weeks alone, offering cosmopolitan draws<br />
like shopping, art galleries and fine dining,<br />
as well its many bays and beaches.<br />
Icons like the Opera House and Sydney<br />
Harbour Bridge sell themselves, and<br />
beaches like Bondi and Manly are always<br />
a hit, but agents who get to know the<br />
city’s less obvious areas will attract repeat<br />
visitors and travellers looking to break away<br />
from the obvious. Up-and-coming areas<br />
include artsy Chippendale, hip and historic<br />
Paddington and foodie Surrey Hills.<br />
CULTURAL TOUR IN DUBBO<br />
Agents can impress clients and up their<br />
commission by adding value to classic<br />
attractions. A behind-the-scenes tour of<br />
the Sydney Opera House with lunch, or<br />
breakfast in the koala enclosure at Wild Life<br />
Sydney Zoo, are two examples.<br />
A more unusual way to see the city is an<br />
aboriginal tour with Dreamtime Southern X,<br />
where visitors learn the city’s sacred spots<br />
and take part in an ancient ceremony.<br />
<strong>Selling</strong> the coast<br />
NSW’ Central Coast, between Sydney and<br />
the state’s second-biggest city, Newcastle,<br />
further north. Visitors can expect great<br />
watersports opportunities, wildlife<br />
spotting and plenty of charming towns for<br />
swimming, fishing and surfing.<br />
Wildlife lovers can head to the Australian<br />
Walkabout Wildlife Park and stay overnight<br />
in a cabin among the native animals.<br />
Close by, the Australian Reptile Park has<br />
demonstrations of snake handling and how<br />
to milk venom from funnel-web spiders.<br />
North of Newcastle coastal stops include<br />
Port Stephens, where visitors can tour the<br />
towering sand on quad bikes or 4WD; Coffs<br />
Harbour which is a jumping-off point for<br />
the Solitary Islands Marine Park and scuba<br />
diving trips with turtles or dolphin watching;<br />
sellingtravel.co.uk
how to sell 73<br />
Port Macquarie, where a hospital treats<br />
injured and sick koalas and welcomes<br />
visitors; and Byron Bay, home to Australia’s<br />
most easterly point and combining great<br />
beaches and surf culture with a laid-back<br />
but top-quality café scene and hippy vibes.<br />
South of Sydney visit discover uncrowded<br />
beaches, marine and national parks and<br />
seaside towns and fishing villages like Eden,<br />
which is stuffed to the gills with seafood<br />
restaurants. The rugged coastline offers<br />
adventures such as swimming with seals,<br />
deep-sea fishing, coastal walks and surfing.<br />
Top sights south from Sydney include<br />
Wollongong, NSW’s third-largest city and<br />
home to the largest Buddhist temple<br />
in the Southern Hemisphere, as well as<br />
adventure activities like hang gliding and<br />
sky diving; Kiama and its blowhole, which<br />
spouts seawater 20 metres into the air; the<br />
attractive village of Berry, in the Shoalhaven<br />
wine region and renowned for its local<br />
produce markets and restaurants; and<br />
Jervis Bay, which claims Australia’s whitest<br />
sand and is a haven for dolphins, whales<br />
and penguins.<br />
Another seaside option is the exclusive<br />
Lord Howe Island, where only 400 visitors<br />
are allowed at a time. The island lies 600km<br />
east of the mainland and is World Heritagelisted<br />
thanks to its abundance of nesting<br />
seabirds, corals and marine creatures.<br />
Activities here include relaxing in luxury<br />
accommodation with spa treatments,<br />
enjoying the island's rainforest trails<br />
(including or climbing Mount Gower for<br />
panoramic views), and watersports like<br />
scuba diving, paddle-boarding and kayaking<br />
<strong>Selling</strong> the country<br />
There are lots of great places which are a<br />
short hop or even possible as a day tour<br />
from the coast. From Sydney the Blue<br />
Mountains are a popular option. These<br />
get their name from the natural blue haze<br />
PORT MACQUARIE<br />
SHOAL BAY, PORT STEPHENS<br />
created by vast eucalypt forests whose oil<br />
mixes with water vapour and sunlight to<br />
produce a distinctive haze.<br />
The area’s iconic sights include the Three<br />
Sisters rock formation at Katoomba and the<br />
limestone crystals and underground rivers<br />
of the Jenolan Caves. Visitors can ride the<br />
world’s steepest passenger railway through<br />
ancient rainforest or take a glass-floored<br />
cable car over a steep gorge.<br />
The World Heritage-listed Gondwana<br />
Rainforests are just off the North Coast<br />
and encompass Dorrigo National Park near<br />
Coffs Harbour, with waterfalls, walking and<br />
bird watching.<br />
From Byron Bay visitors can climb an<br />
extinct volcano, Mount Warning, and be<br />
the first in Australia to see the sun rise.<br />
Just off the south coast is the Minnamurra<br />
Rainforest. Inland from Newcastle is the<br />
NSW’s oldest wine region, the Hunter Valley,<br />
where visitors can tour vineyards and<br />
sample local wines at cellar doors, including<br />
Tyrrell’s, Brokenwood and McGuigan.<br />
Other draws include award-winning<br />
restaurants, championship golf courses,<br />
gardens, farmers’ markets , food and music<br />
festivals and activities like hot air balloon<br />
rides and biking.<br />
Further inland, Mudgee and Orange are<br />
also wine regions, with numerous cellar<br />
doors, wine bars and fine restaurants.<br />
Much further inland, the vast NSW<br />
outback has featured in films such as<br />
the post-apocalyptic Mad Max 2 and<br />
encompasses the ochre and red landscapes<br />
Australia is known for, as well as wetlands<br />
teeming with wildlife.<br />
Remote mining town Broken Hill is 13<br />
hours by train from Sydney and offers<br />
heritage trails and film location tours.<br />
There’s also othe pal mining town White<br />
Cliffs, with its underground motel.<br />
There’s also lots of Aboriginal history,<br />
including ancient rock art in Mutawintji<br />
National Park and Mungo National Park’s<br />
famous remains of Mungo Man and Mungo<br />
Lady, tens of thousands of years old.<br />
How to sell it<br />
Distances are vast in NSW but airlines,<br />
including Qantas, fly to smaller cities<br />
and towns including Coffs Harbour and<br />
country music capital, Tamworth, and there<br />
are trains to the Hunter Valley and Blue<br />
Mountains from Sydney.<br />
For self-drivers there are official<br />
drive routes to follow, like the Legendary<br />
Pacific Coast route, north from Sydney,<br />
and Grand Pacific Drive south from<br />
Sydney, which link attractions and<br />
towns together. <br />
BOOK IT WITH... AUSTRAVEL<br />
A 14-night Sydney, Coast, Wines and Mountains tour<br />
is from £3,449pp with Emirates fiights. It includes<br />
nights in Sydney at the QT Hotel, glamping in Jervis Bay,<br />
Lilianfels Resort & Spa in the Blue Mountains, Zoofari<br />
Lodge in Dubbo, Hunter Valley Resort, and Peppers<br />
Anchorage in Port Stephens, plus a wine tour, and 12<br />
days Avis car hire. austravel.com – 0808 250 4889<br />
sellingtravel.co.uk
traveluni.com<br />
GDS | TRAINING | REWARDS<br />
Training, competitions, events<br />
THIS MONTH'S TOP STORIES <strong>July</strong>/<strong>August</strong> 20<strong>19</strong><br />
Saga launches its<br />
Spirit of Discovery<br />
Quick Quiz<br />
Are you an<br />
Alaska<br />
Expert?<br />
1. Alaska is<br />
home to the<br />
tallest mountain<br />
in America<br />
TRUE / FALSE<br />
NEWS<br />
SAGA welcomed the latest<br />
edition to its fleet, Spirit of<br />
Discovery, by inviting hundreds of<br />
trade partners aboard in Dover this<br />
<strong>July</strong> for a showcase and party.<br />
The ship, and its sister, Spirit of<br />
Adventure, due to launch in <strong>August</strong><br />
2020, are the only small new luxury<br />
ships being built for the British<br />
market. Spirit of Discovery will sail<br />
up to 1,000 passengers around the<br />
world, along with 500 crew.<br />
Trending<br />
City break appeal<br />
for Jerusalem<br />
2. In Alaska<br />
there is one<br />
bear to every<br />
person<br />
TRUE / FALSE<br />
sagaexperts.com<br />
Experience Jerusalem I Modules: 3<br />
Jerusalem has established itself as a popular citybreak<br />
destination as it attracts more mainstream<br />
tourists. Eli Nahmias, of the Jerusalem Development<br />
Authority, says it has shed its image of a city<br />
that appeals to just religious pilgrims, saying:<br />
"Now increasingly we are recognised as an<br />
international destination brimming with cultural<br />
attractions, top hotels and museums, arts,<br />
nightlife and a calendar of great events.”<br />
Eighteen new hotels are scheduled to open this<br />
year and a major new attraction, the Museum of<br />
Tolerance, which will 'promote unity and respect<br />
among Jews and people of all faiths’, should open<br />
before the end of 20<strong>19</strong>. experiencejerusalem.co.uk<br />
Find the answer at:<br />
alaskacertifiedexperts.com<br />
VaKaVa by Jumeirah<br />
News<br />
Jumeirah at Etihad<br />
Towers in Abu Dhabi has<br />
teamed up with Mexican<br />
celebrity chef Richard Sandoval<br />
to open new restaurant VaKaVa<br />
Pan Latin Grill & Lounge.<br />
Taking the place of Toro Toro,<br />
VaKaVa enjoys the same two-storey<br />
views and has a new menu that<br />
offers Latin dishes, sharing platters<br />
and personalised cocktails.<br />
jumeirah.com<br />
Register and complete the TAWASH Online<br />
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Training courses to help travel agents and advisers sell more!<br />
Working in partnership<br />
Summer seller<br />
Incentive<br />
BOURNE Leisure is each<br />
week giving away £100 in<br />
Love2Shop vouchers as part of its<br />
latest 'Unwrap the Great British<br />
Summer' incentive.<br />
Every agent that registers a<br />
Butlin’s, Haven or Warner Leisure<br />
Hotels booking for guests travelling<br />
through <strong>July</strong> and <strong>August</strong> will be in<br />
with a chance of winning.<br />
Three agents can scoop a share of<br />
the £100 voucher prize pot each<br />
week, with the amount given to<br />
each agent varying from week to<br />
week. During the incentive period<br />
all winners will be chosen at<br />
random and announced on a<br />
weekly basis via Bourne’s Brainz<br />
Agent Hub Facebook page. The<br />
incentive runs until <strong>August</strong> 11.<br />
bourneexpert.co.uk<br />
Honeymoon offer<br />
News<br />
Veranda Resorts has a<br />
honeymoon offer of up to<br />
40% off for stays until January<br />
2020. Agents can book both the<br />
Veranda Paul et Virginie and<br />
Veranda Pointe aux Biches, both in<br />
Mauritius, for 40% less, with free<br />
gifts in the room upon arrival. The<br />
deal is applicable in Superior and<br />
Privilege room categories on a halfboard<br />
basis when booking five<br />
nights. veranda-resorts.com<br />
News<br />
Matai Fiji I Modules: 4<br />
Fiji Airways'<br />
stopover deal<br />
Passengers can enjoy a<br />
stopover in Singapore for 20%<br />
less when they travel to Fiji<br />
with Fiji Airways. The carrier<br />
is promoting a two-day-onenight<br />
Singapore stopover<br />
package consisting of<br />
accommodation, local SIM<br />
card and a one-way transfer from<br />
the airport to the hotel, priced from SGD $62.50pp.<br />
To take advantage of the deal, agents must book a multi-city<br />
itinerary, with a night in Singapore, then use the code FLYFIJI20<br />
to save 20% on select Changi stopover packages. Their clients<br />
can then enjoy attractions such as Sentosa Island, Gardens by<br />
the Bay, Marina Bay Sands and Singapore Zoo.<br />
matai.fiji.travel<br />
COURSE LIST<br />
A-Z of available<br />
courses<br />
ABTA<br />
Alaska<br />
Aruba<br />
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Resorts<br />
Cirque de Soleile<br />
Costa Rica<br />
Elegant Hotels<br />
Essential Detail<br />
Fiji<br />
Finland<br />
Flanders<br />
Fort Myers & Sanibel<br />
Haven Hotels<br />
Hawaii<br />
Heritage Resort<br />
Jerusalem<br />
Jumeirah Hotels<br />
& Resorts<br />
Journey Beyond<br />
Las Vegas<br />
Macao<br />
Melia Hotels &<br />
Resorts<br />
New York state<br />
Newmarket Holidays<br />
Ontario<br />
Qatar<br />
Railbookers<br />
SAGA<br />
Saint Lucia<br />
Sandals Resorts<br />
Seychelles<br />
Simon Malls<br />
St Kitts<br />
Thailand<br />
TIPTO<br />
US Airtours<br />
Veranda Resorts<br />
Windjammer Landing<br />
Hotel<br />
Yas Island<br />
traveluni.com<br />
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76<br />
my journey<br />
Carson Pass on<br />
the crest of the<br />
Sierra Nevada<br />
On the road in<br />
California<br />
From the depths of Lake Tahoe to the panoramic views of Yosemite National Park,<br />
Jessica Pook takes to the road to discover the natural allure of the Golden State.<br />
Shaded by a<br />
sequoia<br />
Highway 1’s iconic<br />
cliffhanger views<br />
There’s a country song playing on the radio<br />
about a guy who’s drinking whiskey to<br />
soothe his broken heart. Normally I’d<br />
sympathise, but today I’m in a Mustang with the<br />
top down, winding my way along the west coast of<br />
California, the scent of pine wafting through the<br />
car like a natural air freshener.<br />
On one side the trees are so dense I can<br />
barely see beyond the first row<br />
of trunks and on the other<br />
side the Pacific Ocean<br />
spans forever. I’m having<br />
a Thelma and Louise<br />
moment and no country<br />
crooner can dampen my<br />
mood!<br />
As we cruise further up<br />
Highway 1 we pull over<br />
at a viewpoint just north<br />
of San Simeon and join the<br />
gathering of muscle cars that seem<br />
to dominate this stretch of road. I soon realise why<br />
this is such a popular pit stop. The radio is drowned<br />
out by a loud chorus of honking caused by hundreds,<br />
possibly thousands, of elephant seals, all wallowing<br />
along the shoreline, fighting for that perfect<br />
sunbathing spot.<br />
Tahoe treasures<br />
An eagle skims<br />
the water’s edge before<br />
taking fl ight in front<br />
of me<br />
The journey inland towards Lake Tahoe makes for<br />
a dramatic change in scenery. During the winter<br />
months the lake serves as a popular ski resort and<br />
it’s blanketed in snow from November until April.<br />
Now it’s the middle of June, which sees highs of 25C<br />
– but we’re still seeing patches of snow.<br />
In reality, Lake Tahoe is 75 miles in length and<br />
North America’s largest alpine lake, but search<br />
for it on a map of California and it looks no bigger<br />
than a teardrop! All that fresh water makes it too<br />
tempting to take out a kayak and paddle around.<br />
The clear water of the shallows turn eerily black<br />
the deeper the patches I paddle through. The depth<br />
of the lake has also tempted scuba divers and the<br />
new Emerald Bay Maritime Heritage Trail explores<br />
sunken boats and barges which lie undisturbed up<br />
to 60 feet below the surface.<br />
Back on shore we’re met by Mike Frye from the<br />
South Lake Tahoe Tourist Board and<br />
taken on a gentle hike through a<br />
forest floor scattered with wild<br />
flowers and pine cones the<br />
size of a rugby ball!<br />
While we’re rambling I’m<br />
so busy intently listening to<br />
tales of bears breaking into<br />
houses and wrecking cars that<br />
I nearly miss a break in the trees<br />
offering the most breathtaking<br />
view of the smaller Fallen Leaf Lake,<br />
the reflection of snow-covered mountains<br />
rippling on the surface.<br />
The bear stories continue and I learn that this area<br />
is a hive of wildlife activity in the spring, thanks to<br />
the salmon that gets caught in the weir. As if on cue,<br />
an eagle skims the water’s edge before taking flight<br />
in front of me. It might not be a bear but I’m ok<br />
about that considering my current situation.<br />
South Lake Tahoe teeters on the state line between<br />
California and Nevada and a trip across the border<br />
to Heavenly Valley, just a 10-minute drive from the<br />
quiet, lakeside views of the Azure Hotel where I’m<br />
staying, gives a small insight into a state known for<br />
its blackjack and roulette.<br />
Call of the wild<br />
While I was impressed with Highway 1 and its<br />
ocean views, the journey from Tahoe to Sonora<br />
takes me completely by surprise. What started off<br />
sellingtravel.co.uk
my journey 77<br />
Refl ections on nature<br />
at Lake Tahoe<br />
The awesome power of water at<br />
Yosemite Falls<br />
as an A to B drive turns into the most breathtakingly<br />
scenic passage – dare I say it, even more so than the<br />
Big Sur. We stop at Caples Lake and I can’t help but<br />
investigate what looks like white foam floating on the<br />
surface. Upon closer inspection I realise its ice and<br />
I’m somewhat confused to be standing in shorts and<br />
a t-shirt next to a lake that has blocks of frozen water<br />
floating across the surface!<br />
When we reach Sonora it feels as if we’ve stepped<br />
back in time to the days of the Wild West. The Sonora<br />
Inn, just an hour from Yosemite National Park, has the<br />
charm of days gone by and I half expect to encounter<br />
a cowboy in the corridor as he saunters to the very<br />
real saloon across the road.<br />
Yosemite National Park has been on my bucket list<br />
since I first heard about the giant sequoia trees that<br />
have been rooted here for thousands of years. While<br />
Mariposa Grove is the largest and most popular in the<br />
park - home to characters such as the Grizzly Giant,<br />
the Faithful Couple and The Bachelor and Three<br />
Graces - Tuolume Grove, near the west edge of the<br />
park, offers just as impressive trunks but is generally<br />
less busy so you can enjoy these majestic giants<br />
without the crowds.<br />
Aside from the trees, the park offers visitors a<br />
natural oasis of scenic hikes, towering waterfalls and<br />
sheer cliff edges, most recently highlighted in the<br />
National Geographic documentary film Free Solo.<br />
which follows rock climber Alex Honnold on his quest<br />
to perform a climb of El Capitan without ropes – it’s<br />
not easy watching.<br />
The view from the top of Glacier Point certainly<br />
commands your attention. With panoramic vistas of<br />
the park, it’s worth the half-hour drive to get to.<br />
The drama of Half Dome, with its distinct stone face<br />
looming and the pounding Yosemite Falls, leaves me<br />
questioning if they are actually real. It’s a view that no<br />
camera can do justice to.<br />
As we leave the park, which takes a solid hour due<br />
to the sheer size of it, I feel naive that I’ve tried to ‘do’<br />
Yosemite in two days and find myself determined to<br />
return for a dedicated week-long camping trip. But<br />
before we reach the exit, something catches my eye<br />
in one of the meadows. Sure enough, it’s a grizzly<br />
bear, chomping away at the grass, undeterred by the<br />
audience that it has now attracted. It may not be as<br />
impressive as Mike’s story, but I’m just chuffed to<br />
have enjoyed and survived my own bear encounter. •<br />
Open roads<br />
and beautiful<br />
views<br />
Our shiny<br />
Mustang<br />
WHERE TO BOOK IT<br />
Vacations to America has two road trips,<br />
both starting in San Francisco, which<br />
offer elements of this trip. The 14-day<br />
Classic California, from £2,769pp,<br />
takes in Highway 1 including Monterey,<br />
Carmel and Big Sur, before ending in Los<br />
Angeles.<br />
The 11-day Golden West, from £2,385pp,<br />
has three nights in Yosemite before<br />
heading to Death Valley and Las Vegas.<br />
vacationstoamerica.com<br />
sellingtravel.co.uk<br />
Sunbathing next to<br />
snow at Caples Lake
78<br />
south africa<br />
all<br />
aboard!<br />
As South Africa’s Blue Train moves from a one- to a two-night<br />
experience, Phoebe Smith jumps onboard to discover the<br />
ultimate slow travel experience<br />
sellingtravel.co.uk
south africa 79<br />
There’s something mesmerising<br />
about the sound of a train<br />
pushing its way along a track.<br />
I remember when I was a little girl, my<br />
mother would tell me to listen carefully<br />
to hear the locomotive talking to itself,<br />
uttering the words ‘I think I can, I know<br />
I can’ as it went.<br />
As I got older trains somehow lost their<br />
magic, being merely a means to an end,<br />
crammed full of commuters. So when<br />
I received an invitation to travel across<br />
the expanse of South Africa on a twonight<br />
journey by rail it was – perhaps<br />
understandably - met with a certain<br />
amount of trepidation. But this was no<br />
ordinary train.<br />
Palace on wheels<br />
First established back in <strong>19</strong>23 as the<br />
Union Express, it was a vital link between<br />
Johannesburg and Cape Town, allowing<br />
post to reach the waiting mail ships.<br />
The journey back then was all about<br />
function until, following a suspended<br />
service during WWII, it was resurrected<br />
in <strong>19</strong>46 with its distinct blue-and-cream<br />
livery, a luxury overhaul and a new name –<br />
The Blue Train. This was to be a true ‘palace<br />
on wheels’ and large on luxury.<br />
From the private lounge at Cape<br />
Town station, where we toast with pink<br />
Champagne as a jazz musician plays the<br />
saxophone, a blue-blazered butler leads<br />
me to my cabin. He opens the door to<br />
reveal a sumptuous suite consisting of two<br />
large armchairs that fold into twin beds,<br />
a table where a bottle of fizz chills, and a<br />
bathroom complete with a walk-in shower.<br />
But the real show-stopper is the huge<br />
picture window that makes the in-room<br />
entertainment system instantly redundant.<br />
As we roll out of the city, with the cloud<br />
spooling over the top of Table Mountain,<br />
the urban sprawl gives way to farmland,<br />
vineyards and mountain passes. I’m<br />
mesmerised by the ever-changing palette –<br />
from greens to golds, grape to granite.<br />
“It used to be a bit of a rushed journey<br />
– luxurious but fast,” explains the train<br />
manager as we sit in the lounge car<br />
enjoying an aperitif before dinner.<br />
“Now, however, with the two-night<br />
journey time. it’s about allowing guests to<br />
have the space to properly unwind.”<br />
The food is as glorious as the scenery.<br />
Dishes of smoked salmon, pan-fried steak<br />
and biltong flakes are whipped out from<br />
a kitchen smaller than my cabin, each<br />
paired with lovely local wines and followed<br />
by a dessert bonanza of chocolate cigars,<br />
hot fudge pudding and deconstructed<br />
lemon meringue.<br />
Despite the mesmerising flavours, I can’t<br />
help but gaze out at the mountains as we<br />
reach the Karoo plateau, where the grey is<br />
transformed into pink as dusk falls.<br />
I wake early, raise my blind and lie in bed,<br />
simply watching the world go by. Breakfast<br />
is not at a set time so I head to the dining<br />
car when I feel hungry and later call my<br />
butler for an in-room coffee.<br />
“Cape Town is perfect for<br />
slowing down. You could<br />
spend a few nights in<br />
downtown then head out to<br />
Camps Bay for gorgeous<br />
sunsets and endless<br />
coastal walks”<br />
Jonny May, Audley <strong>Travel</strong><br />
Precious gem<br />
The one stop on this journey is at<br />
Kimberley, famed for its diamond mines. A<br />
waiting tour bus whisks us away from the<br />
train to the Big Hole. This massive mining<br />
crater is 214 metres deep and filled with<br />
water that has a surface area the same<br />
size as five football fields.<br />
As I look down at this man-made<br />
excavation I notice my usual hurried<br />
pace has been replaced by a much more<br />
laid-back meander – it’s as though I’m<br />
channelling the speed of the train despite<br />
having left it. By the time I step back<br />
onboard I’m ready to do more of what this<br />
whole experience is about – nothing at all.<br />
I head to the observation car at the back<br />
of the train and, with a drink in hand,<br />
watch the setting sun. My journey will<br />
come to an end the following morning,<br />
rolling back towards the urban, as I pass<br />
through Johannesburg to end in Pretoria.<br />
From there I will head four hours west, for<br />
a safari in Madikwe Reserve. But you<br />
THE BLUE TRAIN<br />
sellingtravel.co.uk
80<br />
south africa<br />
WILDLIFE SPOTTING IN MADIKWE NATURE RESERVE<br />
can combine the Blue Train with Kruger<br />
National Park, the Garden Route along the<br />
Eastern Cape, as well as the Hoedspruit<br />
and Sabie areas of the north coast of<br />
KwaZulu-Natal.<br />
For now, I watch a cluster of pink<br />
flamingos on the lake. With our<br />
increasingly fast-paced lives, slow travel<br />
offers something that no other experience<br />
really can; the chance to disconnect<br />
from technology, to reconnect with the<br />
landscape, and to realise that the journey<br />
really can be the destination.<br />
Ideas for slow South Africa<br />
A sidecar tour from Cape Town:<br />
Someone else worries about the<br />
driving while guests simply sit back and<br />
take in the sights, smells and sounds as<br />
the little motorcycles travel down the<br />
coast at a leisurely speed, taking in views<br />
(including a stop for a Champagne<br />
breakfast), Victorian seaside towns and<br />
South African penguins at Boulders Beach,<br />
before ending with a toast and local wine<br />
in Stellenbosch.<br />
A multi-day safari: Just four hours<br />
on good roads from Jo’burg is<br />
Madikwe Nature Reserve, a place where<br />
the Magnificent Seven roam – including<br />
elephant, rhinos, lion, buffalo, leopard,<br />
cheetah and African wild dog. Royal<br />
Madikwe Lodge is situated by a prime<br />
waterhole where, after undertaking<br />
sunrise and sunset drives, guests are<br />
encouraged to grab a sundowner and<br />
watch the wildlife come to them.<br />
Tuk-tuk tour in Soweto: Sick of<br />
being gawped at by coach tour<br />
tourists snapping photos of them as<br />
though on a human safari, locals in<br />
Soweto decided it was time for a change<br />
and provide a more authentic experience.<br />
Buying a fleet of bikes and three tuk-tuks,<br />
they now offer visitors a local view of the<br />
famous township, telling stories and<br />
offering the chance to actually meet and<br />
talk to the locals too.<br />
Where to book it<br />
CARRIER – 0161 492 1353<br />
The seven-night Window to the Soul of<br />
South Africa holiday is priced from £3,185pp,<br />
based on two adults sharing. It includes<br />
two nights’ B&B in a one-bedroom luxury<br />
apartment at More Quarters in Cape Town,<br />
two nights’ full-board in a Deluxe Suite on<br />
The Blue Train from Cape Town to Pretoria,<br />
two nights’ all-inclusive in a Luxury Suite at<br />
Royal Madikwe Luxury Safari Lodge and one<br />
night B&B in a Luxury Suite at The Saxon<br />
Boutique Hotel & Spa in Johannesburg.<br />
Plus fast track service and lounge access at<br />
Heathrow, return flights with South African<br />
Airways and private road transfers within<br />
the destination. carrier.co.uk. <br />
BLUE TRAIN SERVICE WITH A SMILE<br />
THE PICTURESQUE VILLAGE STATION OF MATJIESFONTEIN<br />
sellingtravel.co.uk
the final word 81<br />
the quirky side of travel<br />
Tea for TUI<br />
As a tea-loving nation it comes as no<br />
surprise that we drink an excessive<br />
amount of the stuff, and this doesn't<br />
change when we take flight. According<br />
to TUI, British travellers love nothing<br />
more than a nice brew. The airline<br />
estimates that over the summer period<br />
TUI Airways customers will drink<br />
enough English breakfast tea to fill 920<br />
bathtubs. We are also a fan of snacking<br />
and are expected to eat enough ham<br />
and cheese toasties to feed Wembley<br />
Stadium twice, along with a marathon<br />
amount of Sour Cream & Chive Pringle<br />
- literally! Put back-to-back, the pots<br />
would span the entire London Marathon<br />
route. You know what they say - once<br />
you pop, you can't stop...<br />
tui.co.uk<br />
Train strains<br />
Around 80% of Brits have experienced<br />
a life-changing 'sliding doors moment',<br />
says rail company LNER, referring to<br />
the film Sliding Doors which shows two<br />
versions of a life, depending on whether<br />
a train was missed or not. LNER's survey<br />
revealed that one in 20 came home<br />
earlier than expected and caught their<br />
partner cheating, just like poor Gwyneth<br />
Paltrow in the film. lner.co.uk<br />
Mum over mates<br />
First Choice has revealed that over<br />
three-quarters of young adults are<br />
opting to go on holiday with their<br />
parents. Whilst 23% admitted it's to<br />
save money (thanks to the bank of<br />
mum and dad), 62% simply enjoy<br />
spending quality time with their<br />
parents. They’re not taking mum to<br />
Magaluf, though – parents are finding<br />
new confidence to travel to long-haul<br />
destinations. firstchoice.co.uk<br />
Top 5... most<br />
expensive taxi fares<br />
According to Taxi2airport.com, the country<br />
with the most expensive taxi fare is<br />
Switzerland, at £20.25 for 5km, compared to<br />
just 75 pence for the same journey in Egypt!<br />
Here's a list of the most pricey 5km drives...<br />
1 Switzerland: £20.25<br />
2 Japan: £13.97<br />
3 Germany: £12.32<br />
4 Netherlands: £11.97<br />
5 Belgium: £11.52<br />
THE SEPTEMBER 20<strong>19</strong> ISSUE OF SELLING TRAVEL WILL FEATURE: Cyprus • Over 50s travel • Peru • South Florida • South Pacific • Weddings & Honeymoons •<br />
CONTACT US sales@bmipublishing.co.uk; editorial@bmipublishing.co.uk<br />
PLUS ONLINE Daily <strong>Selling</strong> Tips • Destination Guides • Photo Galleries • <strong>Travel</strong> Uni<br />
sellingtravel.co.uk
SAVE A<br />
GUARANTEED<br />
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Choose to book with Scenic on an escorted tour of The Americas, where<br />
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23-Day The Best of America’s National Parks<br />
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13-Day Tales of the Deep South<br />
Atlanta > New Orleans Departing April – <strong>August</strong> 2020<br />
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22-Day Icons of South America & Amazon Cruise<br />
Lima > Buenos Aires Departing May & October 2020<br />
25-Day Icons of South America & Galápagos Cruise<br />
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From £6,745pp<br />
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Return flights from Heathrow, as<br />
well as selected regional airports<br />
The intimacy of smaller group sizes<br />
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Book the ultimate in luxury, call: 0808 115 0463<br />
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from. For guests who live outside of 75 miles, an additional supplement of £2.00 per mile will be charged. Loyalty members who already receive this benefit will receive an additional discount.
Be inspired by...<br />
TOURING<br />
Trends in touring • Touring four ways • Interview: Shearings Holidays<br />
• Fresh touring ideas • Take five: off-the-beaten track tours •
84<br />
TOURING<br />
TRENDS IN TOURING<br />
Once synonymous with passive 'herded' groups, there’s now a touring product to<br />
fit a wider range of clients, and a growing demand to tap into, says Debbie Ward<br />
The touring market continues<br />
to break down into tighter<br />
segments with size, transport and<br />
demographics still fragmenting.<br />
“The concept of touring has evolved over<br />
recent years, from the traditional escorted<br />
coach tour carrying 50-plus passengers to a<br />
more flexible and dynamic product range,”<br />
explains <strong>Travel</strong> 2’s Senior Product and<br />
Commercial Manager for Touring, Europe<br />
and Cruise, Mark Henderson.<br />
Anything from rail to trekking and many<br />
special interests are now covered, he points<br />
out, adding, “a key change is the degree of<br />
flexibility now available within tours. This<br />
includes more time for customers to add on<br />
experiences tailored to their interests.”<br />
This is part of a wider shift towards smallgroup<br />
touring, believes Explore Worldwide’s<br />
Global Head of Sales, Ben Ittensohn, with<br />
even traditional coach operators having to<br />
fragment and personalise their product to<br />
meet demand.<br />
“People are now seeing how much closer<br />
you can get to destinations, culture and<br />
local life in a small group,” he says.<br />
The shift appears to be influenced by the<br />
wider trend for authenticity. “Experiential<br />
tours, whether food-, walking-, cultural- or<br />
multi-sport-based are consistently growing<br />
as travellers are interested in experiencing<br />
the real day-to-day atmosphere and<br />
ambience of a destination,” says Henderson.<br />
Experiential travel<br />
In response to demand for more varied<br />
tours Ramblers Walking Holidays has added<br />
mindfulness and wellbeing, bird watching,<br />
and skills like navigation.<br />
“Clients are also looking for memorable,<br />
low-impact, environmentally aware<br />
experiences," says Sales and Reservations<br />
Manager, Paco Gonzalez. “They expect to<br />
come back from the break with the feeling<br />
they’ve gained a sense of accomplishment.”<br />
Increasingly, socially conscious travellers<br />
seek out community projects, says <strong>Travel</strong> 2.<br />
And Explore notes that responsible travel<br />
is now ‘more relevant’ to consumers than<br />
it was even five years ago. Though social<br />
awareness is a factor, the experiential travel<br />
boom is also fuelled by bragging rights,<br />
admits Ittensohn.<br />
“This year we launched a trip to Lebanon<br />
and sales have just gone through the roof.<br />
It’s social currency to say you’ve just done<br />
eight days in Lebanon or five in Chernobyl,”<br />
he explains.<br />
Touring operators’ high repeat booking<br />
rates also drive innovation. “Some 21% of<br />
our travellers last year had done 10 or more<br />
trips with us so you can see we have a real<br />
need to keep developing programmes,”<br />
says Ittensohn.<br />
Widening horizons<br />
Northern Peru is among the off-the-beaten<br />
track destinations tipped for growth by<br />
Journey Latin America.<br />
South Africa, Japan, Jordan and Lebanon<br />
are, meanwhile, selling strongly for Explore.<br />
It anticipates further Middle East growth<br />
and hopes for a return to form for Sri<br />
Lanka too. Good-value Turkey is also doing<br />
well and operators predict other shorthaul<br />
demand will bounce back as ‘Brexit<br />
wariness’ eases.<br />
As ever, film and TV coverage has an<br />
effect. Demand for Explore’s Chernobyl<br />
tour quadrupled after the HBO/Sky miniseries<br />
about the nuclear disaster.<br />
Judi Dench's recent programme about<br />
Borneo and its lovable orangutans has<br />
driven significant sales to the Malaysian<br />
sellingtravel.co.uk
TOURING 85<br />
CLOCKWISE FROM TOP LEFT: Jordan's famous lost city of Petra; Turkish resort Oludeniz; bird watching is becoming more popular; Thailand's Koh Lipe<br />
sellingtravel.co.uk
86<br />
touring<br />
island, according to Mercury Holidays<br />
and Shearings Holidays.<br />
Self-drives are increasingly popular with<br />
those who enjoy travelling independently<br />
while tapping into an operators’<br />
expert know-how, and infrastructure<br />
improvements help boost this market.<br />
“Over the decades, improvements to Latin<br />
America’s growing network of paved roads<br />
have really opened up the region to this<br />
style of holiday,” says Journey Latin America<br />
ABOVE: Lost City of Kuelap, Northern Peru<br />
Business Development Manager, Laura<br />
Rendell-Dunn. “In Ecuador, for example,<br />
recent improvements to Route 45 mean that<br />
places once almost inaccessible to visitors<br />
are now brought within easy reach of<br />
popular Quito and the country’s principal<br />
highland cities.”<br />
Time poor but tech savvy<br />
Today’s travellers want to maximise their<br />
experiences of a destination by being on<br />
tighter schedules.<br />
“Nowadays, clients usually travel for two<br />
or three weeks at a time where 40 years ago<br />
we offered a six-week escorted group tour<br />
that covered Brazil, Paraguay, Bolivia and<br />
Peru and was hugely popular,” points out<br />
Rendell-Dunn.<br />
Clients are also better informed. Ramblers<br />
says even its predominantly 50+ customers<br />
do thorough internet research before<br />
booking. A recent survey of 2,000 millennial<br />
travellers by TrekAmerica meanwhile found<br />
Instagram was a travel driver for 25% of this<br />
age group – something agents could use to<br />
their own advantage when targeting sales.<br />
ABOVE: Lebanon's appeal includes bragging rights<br />
Flying solo… or as a family<br />
Solo travel is a key recent touring trend.<br />
Explore’s Ittensohn says that although<br />
the reasons are unclear, female client<br />
numbers have also risen, perhaps because<br />
women like the security of travelling with<br />
others. He adds that with more short tours<br />
available, those with partners with different<br />
travel interests feel comfortable taking a<br />
few days away on their own.<br />
Agents can court this market by<br />
WORLDWIDE<br />
ESCORTED TOURS<br />
✔<br />
NO-ONE INCLUDES MORE<br />
FOR LESS<br />
Unbeatable value escorted tours you won’t<br />
find elsewhere<br />
✔<br />
✔<br />
✔<br />
COMPLETE CUSTOMER<br />
SATISFACTION<br />
Over 91% would travel with us again<br />
OUR PRICE PROMISE #<br />
The lowest prices you’ll find or your money<br />
back<br />
OVER 39 YEARS OF TRAVEL<br />
EXPERTISE<br />
Award-winning service from travel specialists<br />
you can trust<br />
Included in all<br />
our tours:<br />
• Local English Speaking guides<br />
• All excursions and entry fees<br />
• Accomodation and selected<br />
meal plans<br />
• Return flights from UK airports<br />
• All internal travel included<br />
• Full holiday protection<br />
CONTACT AGENCY SALES FOR MORE DETAILS: 01732 775 009<br />
#Applies to like-to-like holidays, documentary proof of lower price must be provided within 24 hour. See website for full terms & conditions.<br />
Untitled-1 1 10/07/20<strong>19</strong> 08:58
TOURING 87<br />
ABOVE: Chenobyl - seeing strong growth since the TV mini-series<br />
understanding single supplement options.<br />
Some small group operators waive this<br />
for travellers who will share rooms. Some<br />
have no single supplements on certain<br />
departure dates.<br />
Family touring is also on the rise. <strong>Travel</strong> 2<br />
is expanding product to meet what it sees as<br />
the key 20<strong>19</strong>/2020 trend.<br />
“Families are now looking to travel on<br />
more experiential-based holidays and we<br />
have some great partners that we work with<br />
to deliver this,” says Henderson.<br />
Explore also notes the boom, with<br />
Thailand and Turkey proving popular.<br />
“We’ve seen double-digit growth this year.<br />
People want to get their children away from<br />
their screen and out doing fun activities like<br />
kayaking,” says Ittensohn.<br />
Agents can entice families by stressing<br />
how group touring takes the strain off<br />
parents, he advises.<br />
The age demographic is also shifting. “The<br />
average age of a tour customer is midfifties<br />
but this is something that’s certainly<br />
changing. I was recently on a Vietnam tour<br />
and I happened to be the oldest person<br />
at 40,” says Henderson. “The youngest<br />
customer was <strong>19</strong> but the group was<br />
harmonious as we all had similar interests.”<br />
He predicts average ages will continue to<br />
drop thanks to today’s more immersive tour<br />
opportunities.<br />
Agent tips<br />
Agents often need to be proactive to sell<br />
tours. Explore encourages retailers to use<br />
the demand for new experiences to their<br />
advantage, tempting clients with unusual<br />
destinations and activities they can access<br />
most easily with organised tours. Agents<br />
should also join touring associations<br />
to network with specialists, Explore’s<br />
Ittensohn advises.<br />
And <strong>Travel</strong> 2’s Henderson suggests agents<br />
ask clients their interests and hobbies and<br />
then match them to tours designed with the<br />
same niche in mind.<br />
Titan’s Head of Trade Sales Edwina<br />
Coppock points out that touring is a quick<br />
and easy way for agents to sell a multicentre<br />
holiday without days of research.<br />
She adds: “Don’t just wait for a customer<br />
to ask for an escorted tour. They may<br />
initially only know that they want to visit a<br />
certain country.”<br />
ABOVE: South Africa is a classic touring destination<br />
sellingtravel.co.uk
Spirit of Discovery is here!<br />
Book online at sagaagents.co.uk, call FREE on 0800 074 8021<br />
or contact Trade Support FREE on 0800 068 8732<br />
Visit our online training platform at sagaexperts.co.uk<br />
Find us on social media Saga Trade Team<br />
Image credit: Chris Ison<br />
Saga holidays and cruises are exclusively for the over 50s. A travel companion may be 40+. NTA-SC2851
TOURING 89<br />
TOURING FOUR WAYS<br />
Agents can sell tours under many different guises and for varied tastes and<br />
interests, Debbie Ward outlines four styles<br />
ADVENTURE TOURING<br />
Trekking Tanzania's Kilimanjaro is a popular G Adventures trip<br />
G Adventures (gadventures.co.uk) includes many active<br />
tours, some specifically for ‘18 to 30-somethings’,<br />
including serious trekking options in Kilimanjaro,<br />
Nepal and Patagonia, the latter offering clients the<br />
chance to raft in Glacier National Park.<br />
Intrepid (intrepidtravel.com) encourages<br />
adventurous travellers to take to two wheels, with<br />
cycling tours in the Balkans, Vietnam, Cuba, Iran,<br />
Tanzania and the lesser-cycled but trending Japan.<br />
Routes here link Kyoto with Tokyo and the Noto<br />
Peninsula, with optional electric bikes to take some of<br />
the strain.<br />
Medium-haul Costa Rica is a manageable adventure<br />
holiday for families offered by Explore (explore.co.uk)<br />
and Exodus (exodus.co.uk). Explore’s 14-night Family<br />
Rainforest Adventure includes treks to see sloths<br />
and howler monkeys. An 11-day trip to Borneo with<br />
Intrepid <strong>Travel</strong> (intrepidtravel.com) takes in an orangutan<br />
rehabilitation centre plus proboscis monkeys.<br />
SELF DRIVE<br />
Journey Latin America (journeylatinamerica.co.uk) has<br />
a newly-launched tour called Self-drive Ecuador: The<br />
Back Road of the Andes. This heads off the beaten<br />
track, winding its way south from Quito’s high Andean<br />
plateau to the rainforest of the Amazon basin in 10<br />
days. It uses the newly improved scenic Route 45, with<br />
clients staying in forest lodges on the way and taking<br />
opportunities for wildlife spotting and river rafting.<br />
Closer to home, Regent Holidays (regent-holidays.<br />
co.uk) has self-drive itineraries around the mountain<br />
passes and glaciers of Norway and the ancient villages<br />
and beaches of Montenegro, both over eight days.<br />
Kuoni’s (kuoni.co.uk) flexible Australian self-drive<br />
holidays can be made by car, with pre-booked,<br />
accommodation, or by motorhome. Among the less<br />
obvious suggested routes is an Outback self-drive<br />
over 22 nights from Perth to Darwin, taking in Karinji<br />
National Park, the striped rock formations of the Bungle<br />
Bungles and staying two nights at El Questro ranch,<br />
besides coastal stays at Broome and Monkey Mia.<br />
Regent Holidays offers self-drive options in Norway<br />
sellingtravel.co.uk
90<br />
TOURING<br />
SOLO TOURING<br />
While many escorted tours are likely to include a mix<br />
of solos, couples and friends, Saga (saga.co.uk) is one of<br />
the operators offering dedicated solo departures.<br />
Options include a Southern Italian and Sicilian<br />
Adventure over 12 nights, covering the trending but<br />
lesser-known area at the heel of Italy. Wine tasting on<br />
the foothills of Mount Vesuvius is among the highlights.<br />
Further off the beaten track it also has a 10-night Heart<br />
of the Silk Route solo tour of Uzbekistan, which takes in<br />
Samarkand, famed for its Islamic mosaic work.<br />
Solo departures from Titan <strong>Travel</strong> (titantravel.co.uk)<br />
include California and the Golden West in the US,<br />
incorporating Vegas and Yosemite, and trips to the<br />
Foothills of the Himalayas in India.<br />
Great-value Turkey is among the solo departures for<br />
On the Go tours (onthegotours.com), which has a 10-day<br />
‘Unplugged’ trip taking in Istanbul, Cappadocia and the<br />
WWI landing site at Gallipoli, with no single supplement<br />
if clients room share with another of the same sex.<br />
Client ages range from 18 to 70-plus.<br />
Riviera (rivieratravel.co.uk) has a solo travellers forum<br />
for online travel chat and no single supplement on its<br />
solo departures. These include several Italy options<br />
plus New York, Sri Lanka and a Grand Tour of China.<br />
Saga offers a solo tour of Uzbekistan<br />
LUXURY TOURING<br />
South Africa continues to trend this year, partly thanks<br />
to improved airlift. Kuoni (kuoni.co.uk) has a sevennight<br />
escorted Essential South Africa tour combining<br />
three nights in Cape Town with two at Stellenbosch in<br />
the Winelands and an optional Eastern Cape safari, visit<br />
to Victoria Falls, or a three-night add-on in Mauritius.<br />
For the ultimate cash-rich- time-poor clients,<br />
Abercrombie & Kent (abercrombiekent.co.uk) has a<br />
new round-the-world by private jet tour for 20<strong>19</strong>,<br />
stopping at Kyoto in Japan; the Gobi Desert in Mongolia;<br />
Kathmandu and Mount Everest in Nepal; Bhutan; the<br />
Taj Mahal in India; Abu Dhabi; Petra and Wadi Rum in<br />
Jordan; Sicily; and Seattle and Boston in the U.S..<br />
Less typical places to see in style include Albania,<br />
featured by Cox & Kings (coxandkings.co.uk) in its<br />
eight-night Land of the Eagle tour, and Moldova and the<br />
Ukraine, including caviar tasting.<br />
Many luxury-slanted operators offer private touring<br />
with a drive/guide on certain itineraries.<br />
And for something totally different, Wendy Wu<br />
(wendywutours.co.uk) has a unique Big Fat Indian<br />
Wedding trip departing this November that includes an<br />
invite to a lavish wedding reception.<br />
Be a guest at a lavish Indian wedding with Wendy Wu<br />
sellingtravel.co.uk
TOURING 91<br />
TALKING TO... SHEARINGS HOLIDAYS<br />
Don’t define your customers<br />
by their age, it’s all about<br />
mindset and their personal<br />
passions and interests<br />
Touring is in vogue! People lead busy lives<br />
so they’re looking for a holiday that’s easy<br />
and touring makes sure they can get the best<br />
value, money-wise but also in terms of time, because<br />
they can more easily pack in all the must-see sights.<br />
There’s a misconception about coach tours because<br />
people remember what they travelled in for school.<br />
Our coaches are up-to-date Mercedes Benz; the seat<br />
pitch is larger than an airline’s and seats have lateral<br />
movement. We also offer wifi and an entertainment<br />
system, Roadshow, which lets travellers access films,<br />
TV, podcasts and more through their own devices.<br />
Trending now<br />
Today it’s all about personalisation, so we offer Tour<br />
and Explore packages which travel from place to<br />
place; or Stay and Discover itineraries based in one<br />
hotel with tours going out every day. There are pre- or<br />
post-tour stays available too.<br />
The perception of coach touring is that you’re<br />
herded around in a big crowd and that’s the myth<br />
Yellowstone National Park<br />
JANE ATKINS<br />
Managing Director<br />
Shearings Holidays<br />
YEARS IN THE<br />
INDUSTRY: 30<br />
FAVOURITE<br />
HOLIDAY<br />
DESTINATION: Italy<br />
(love the food & wine)<br />
TRAVEL DISASTER :<br />
Forgetting my driving<br />
licence on a fly-drive<br />
(hubby took the wheel!)<br />
that agents need to dispell. The only thing that’s<br />
prescriptive about a coach tour is the travel itself.<br />
Once you reach the destination you have freedom<br />
– some people might do a walking tour, some will<br />
explore independently and others may have prebooked<br />
an extra excursion. If they wish, travellers can<br />
just use the coach as a way to get from A to B.<br />
Our Grand Tourer brochure is all about authenticity.<br />
It has all the traditional stops like the Vatican in Rome<br />
or the Eiffel Tower in Paris, but we’ve added curated<br />
elements that give a touch of local authenticity, such<br />
as wine tasting in a chateau.<br />
America is our most popular touring destination but<br />
in Europe Italy comes top and in the UK, Scotland.<br />
Borneo, launched a year ago, is growing in popularity<br />
and has been boosted by Judi Dench’s documentary.<br />
TV is a big influencer and agents should pay close<br />
attention to what their customers may be watching.<br />
The future of touring<br />
We have lots of ideas on how to make tours more<br />
individual and by 2020 agents will see more ways<br />
to de-package, meaning they can mix and match<br />
elements for a bespoke holiday. We’ll also be utilising<br />
technology in our tours.<br />
The goal is to broaden our appeal, although our core<br />
market remains the over 55s. But don't define your<br />
customers by their age, it’s all about mindset and their<br />
personal passions and interests and our brochure<br />
signposting aims to highlight each tours' focus.<br />
An escorted tour is an end-to-end experience<br />
and agents can get commission on all of it. We offer<br />
great trade concessions because there’s nothing like<br />
experiencing the product and if agents can offer firsthand<br />
feedback that’s much more compelling<br />
than a website. It’s all about adding value<br />
and understanding what’s included.<br />
sellingtravel.co.uk
This is<br />
Escorted Touring<br />
From Antrim to Antarctica, whether you dream of seeing Orangutans in the jungles of Borneo or<br />
learning about the history of Budapest, a Shearings escorted tour provides you with the freedom,<br />
fl exibility and opportunity to explore all corners of the world. With over 1,000 expertly-planned<br />
itineraries visiting almost 200 destinations on all seven continents, the world is waiting!<br />
Fancy taking to the water or visiting somewhere closer to home, then look no further. We are one of the best in the<br />
business for our Britain and Ireland escorted tours, in addition to offering an unrivalled range of 62 European and<br />
worldwide river cruise itineraries across 32 stunning ships, plus 20 ocean cruises.<br />
Sit back, relax and let us handle the details whilst you marvel at famous sights, natural wonders<br />
and hidden treasures- all brought to life by our tour managers and specialist local guides.<br />
17 DAYS FROM<br />
£2,065PP<br />
Scandinavia & Land Of Midnight Sun<br />
Join our epic journey beyond the Arctic<br />
Circle, through some of the most breathtaking<br />
and unspoilt scenery. Passing stunning fjord<br />
landscapes and quaint fi shing villages along<br />
our way, this will give us a wonderful taste of<br />
what Scandinavia has to offer. Explore historic<br />
capital cities, each with a unique character<br />
and experience the spectacular natural<br />
phenomenon of the ‘Midnight Sun’.<br />
16 DAYS FROM<br />
£1,628PP<br />
Rome, Sorrento & Amalfi Coast<br />
Join us on this fantastic holiday and enjoy<br />
a stay in the stylish resort of Sorrento with<br />
its cafes and shops. Admire the stunning<br />
Amalfi coast, home to some of the<br />
most breath-taking scenery in the world<br />
and discover the iconic sights of the<br />
‘Eternal City’ of Rome, one of the most<br />
photographed cities in the world.<br />
Best of Enchanting Ireland<br />
13/15 DAYS FROM<br />
£1,069PP<br />
A land built on myths and legends and<br />
sustained by local charm and hospitality,<br />
the Emerald Isle is a place of stories.<br />
Create your own with our tour around the<br />
wild landscapes. dramatic seascapes and<br />
the charismatic towns, and perhaps share<br />
a tale or two over a pint of the ‘black stuff’.<br />
May – <strong>July</strong> 2020<br />
BY COACH<br />
Also available by air<br />
April – October 2020<br />
BY COACH<br />
May – September 2020 BY COACH<br />
Also available by air<br />
13 DAYS FROM<br />
£2,589PP<br />
22 DAYS FROM<br />
£5,499PP<br />
12 DAYS FROM<br />
£1,829PP<br />
Eastern Discovery<br />
From the big cities, rural countryside and<br />
history of the USA’s East Coast we cross<br />
the border to Canada’s historic eastern<br />
cities and the majesty of Niagara Falls that<br />
spans the borders. We travel from city to<br />
monument to natural wonders, immersed<br />
in the beauty of these two countries.<br />
New Zealand By Rail, Cruise & Coach<br />
Discover both of New Zealand’s beautiful<br />
islands on this tour, which includes 4<br />
breathtaking rail journeys and 4 cruises.<br />
From Maori traditions to British treaties, we<br />
travel by rail, cruise and coach to see<br />
geyers, glaciers and wildlife to give you an<br />
authentic experience of the land of the<br />
long white cloud.<br />
Borneo Wilderness<br />
From tropical rainforests to idyllic beaches,<br />
experience exotic Borneo’s nature and<br />
wilderness fi rst hand. With no less than 3<br />
included river cruises, you will have plenty<br />
of chances to spot the array of wildlife<br />
that inhabits this mesmerising land, not to<br />
mention the chance to view the infamous<br />
Sepiok Orangutan.<br />
April – September 2020<br />
BY AIR<br />
Sep - Nov 20<strong>19</strong> - Jan - May 2020 • BY AIR<br />
8 Sept 20<strong>19</strong>, 10 Jun & 15 Sept 2020 • BY AIR
Why choose<br />
Shearings?<br />
The UK’s largest escorted tour company<br />
SHEARINGS<br />
Over 100 years<br />
of experience<br />
Award-winning<br />
holidays<br />
Low deposits,<br />
from £65pp *<br />
Trusted hotels in<br />
excellent<br />
locations<br />
Over 600<br />
pick up points<br />
nationwide<br />
Over 200<br />
destinations<br />
worldwide<br />
Flexible travel options by<br />
coach, car, air and rail<br />
Up to 20kg luggage<br />
included in price †<br />
Award Winning Holidays<br />
facebook.com/groups/shearingstradeteam<br />
Need to talk to us online – visit shearingsagent.com<br />
and talk to us via webchat<br />
Terms and conditions apply. All prices are from prices and based on 2 people sharing a standard twin/double room.<br />
Single/room/cabin/fl ight supplements may apply. *£65pp deposit is based on UK coach holidays of 2 - 5 days only. †On UK and<br />
European coach holidays only. Prices correct as of 01/07/<strong>19</strong>. E&OE
94<br />
TOURING<br />
FRESH TOURING IDEAS<br />
BORNEO<br />
CROATIA<br />
Off the back of Judi Dench's Wild Borneo Adventure,<br />
Titan <strong>Travel</strong> has launched a 13-day Wild Borneo<br />
tour. Exploring both the rivers and rainforest, it<br />
offers wildlife encounters with orangutan and the<br />
world's smallest bear. titantravel.co.uk<br />
Dream Yacht Charters offers<br />
seven-day sailing itineraries<br />
across the Mediterranean.<br />
Island hopping around Croatia<br />
involves exploring uninhabited<br />
islands and protected coves,<br />
avoiding all the tourist traps.<br />
dreamyachtsales.com<br />
TUSCANY, ITALY<br />
As Italy celebrates the year of 'slow tourism', why<br />
not ease the pace and enjoy Tuscany by rail. Planet<br />
Rail offers six nights at the Relais dei Molini, a<br />
rural house set among olive trees. planetrail.co.uk<br />
SOUTH AFRICA<br />
Dine in period-style cars and sleep in luxurious<br />
Gold category rooms on Rovos Rail’s new<br />
Shongololo Express during an 18-night luxury<br />
journey across South Africa. saga.co.uk<br />
© SAGA/ SHONGOLOLO EXPRESS<br />
FRENCH<br />
POLYNESIA<br />
Dive Worldwide offers yearround<br />
diving in the UNESCO<br />
Biosphere Reserve at Fakarava<br />
atoll, part of the Tuamotu<br />
group. Expect shark encounters<br />
and humpback whales.<br />
diveworldwide.com<br />
sellingtravel.co.uk
TOURING 95<br />
COLOMBIA<br />
Rainbow Tours' new 12-day Colours of Colombia small-group<br />
tour begins in Bogotá before heading through the coffee region’s<br />
emerald hills to Caribbean Cartagena. Highlights include the<br />
underground Zipaquira Salt Cathedral. rainbowtours.co.uk<br />
COLOGNE, GERMANY<br />
Is there anything more festive than a German Christmas<br />
market tour featuring Aled Jones? The four-day trip features<br />
a Christmas concert in Cologne’s Trinitatiskirche church,<br />
featuring The Snowman singer himself. arenatravel.com<br />
AROUND THE WORLD<br />
BALTIC STATES<br />
Shearings Holidays has an Around the<br />
World in 30 Days tour. The whirlwind<br />
trip includes visits to New York and Los<br />
Angeles before clients jet off to New<br />
Zealand’s North Island. Clients will<br />
also get to see the Blue Mountains, just<br />
outside of Sydney, followed by Hong<br />
Kong and Singapore, before finishing on<br />
safari in South Africa. shearingsagent.com<br />
Thanks to its mainly flat terrain, cycling<br />
is a great way to explore Latvia, Lithuania<br />
and Estonia. The 11-day Cycle Tour in the<br />
Baltics starts in Lithuania's capital, Vilnius,<br />
and ends in Estonia's capital, Tallin. It also<br />
takes in Latvia's capital, Riga, a national<br />
park, beaches, Soviet architecture, a<br />
medieval castle and a meteorite crater.<br />
baltictravelcompany.com<br />
sellingtravel.co.uk
CRUISE LINES INTERNATIONAL ASSOCIATION<br />
32 NEW TOURS<br />
New brochure out now!<br />
Find a Golden Ticket to WIN!<br />
We have hidden 50 Golden Tickets in our latest Holidays & Tours Collection<br />
brochure packs! Order now for your chance to win a wonderful prize!<br />
To redeem your prize, send a selfie with your voucher and tag Nic<br />
Newmarket on Facebook. Enter by 31st <strong>July</strong> 20<strong>19</strong>. T&C’s apply.<br />
Prizes include:<br />
• 1x Lake Garda Holiday for 2<br />
• 1x Samsung Galaxy Tablet<br />
• 1x 6 bottles of wine<br />
• 47x £20 Love2Shop Vouchers<br />
Your Escorted Tour Specialists<br />
For bookings, late availability offers, brochures, personalised posters & more,<br />
visit www.newmarketholidays.co.uk/agents-login<br />
or email us at travelagents@newmarketholidays.co.uk<br />
Order our 20<strong>19</strong>-2021 brochure at www.tradegate.co.uk
TOURING 97<br />
1<br />
2<br />
FIVE OFF-THE-<br />
BEATEN-TRACK<br />
TOURS<br />
ISLAND HOPPING IN IRELAND. This<br />
guided hiking adventure from Wilderness<br />
Ireland (wildernessireland.com) includes<br />
rambles along Inis Meáin in the Aran Islands;<br />
Burren National Park, said to have inspired<br />
Tolkien’s Middle Earth; and Killary Fjord, home<br />
to friendly pods of dolphins.<br />
3<br />
CAPTAIN COOK’S NEW ZEALAND. A new<br />
29-day self-drive from Silver Fern Holidays<br />
(silverfernholidays.com) marks the 250th<br />
anniversary of Captain Cook landing in New<br />
Zealand. Designed to entice intrepid explorers,<br />
it visits Ship Cove in Abel Tasman National<br />
Park, accessible only by boat or on foot.<br />
THE SWEDISH LAKE DISTRICT. Sunvil’s<br />
(sunvil.co.uk) seven-night self-drive begins in<br />
Southern Sweden’s rural Småland province. As<br />
well as the pretty Lake Möckeln and the dense<br />
forests of Store Mosse National Park, there’s<br />
time to visit the IKEA museum in Älmhult and<br />
discover more about those famous meatballs!<br />
4<br />
MONGOLIA EXPEDITION. Intrepid’s<br />
(intrepid.com) 15-day Wilderness of the West<br />
tour immerses guests in nomadic Mongolian<br />
culture. Stay with families in traditional gers<br />
and hear khoomii (traditional throat singing)<br />
before joining Kazakh eagle hunters.<br />
IN SEARCH OF THE SNOW LEOPARD.<br />
Follow the tracks of this elusive cat in Natural<br />
World Safaris' (naturalworldsafaris.com) journey<br />
through the mountains of Ladakh, India. Along<br />
the way, stop off at hilltop monasteries to<br />
experience the tranquil life of the Buddhist<br />
monks who meditate there.<br />
5<br />
sellingtravel.co.uk
98<br />
TOURING<br />
WYOMING<br />
Is there anywhere more evocative of the<br />
journey itself than the American West?<br />
Its endless prairies, rushing rivers,<br />
deep canyons and soaring mountains,<br />
so sacred to Native Americans, proved<br />
the ultimate challenge to settlers from<br />
Europe. Now the ultimate touring<br />
destination, Wyoming's wide-open roads<br />
call to travellers from around the world.<br />
travelwyoming.com<br />
sellingtravel.co.uk
second edition<br />
brochure<br />
Our second edition features brand-new tours in Zimbabwe and southern<br />
India, plus all 2020 departure dates (and 2021 departures on a selection<br />
of long-haul holidays). Don’t forget, booking early guarantees your<br />
customers the best price possible.<br />
• VIP door-to-door travel service †<br />
• Fly from an airport near you*<br />
• Price Promise<br />
• Guaranteed departures<br />
Book online at www.titanagents.co.uk<br />
†Mainland UK only. *Supplements may apply
GREAT LATE<br />
GETAWAYS<br />
FOR JULY & AUGUST<br />
*Terms and conditions apply. Please see your local travel agent for full details.
BOOK NOW FOR<br />
SUMMER 2020<br />
BOOK FOR JUST<br />
OVER 50,000<br />
FREE CHILD<br />
DEPOSIT * PLACES *<br />
PER PERSON<br />
*Terms and conditions apply. Please see your local travel agent for full details.