Annual Report 2001-2002 - Western Australian Museum - The ...

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70 Corporate and Commercial Development 1. All complaints need to be given to the Director of Visitor Services. If a verbal comment is given, the staff member concerned is to transcribe it on a Visitor Comment Form including the date, name, address and phone number of the customer. 2. The Director of Visitor Services will pass the complaint to the most appropriate divisional head or section of the Museum for a draft response addressing the complaint. This is to occur within one week of receiving the complaint. (If the appropriate person is on fieldwork or leave, a statement noting that the complaint has been scheduled for attention as soon as possible will be sent to the Director of Visitor Services. 3. If the complaint is straightforward, no further action will be required and the Director of Visitor Services will respond to the customer. 4. For complex complaints requiring additional time to resolve, a letter will be drafted by the relevant section and passed to the Director of Visitor Services to send to the complainant. Additional details need to be supplied by the relevant section, including what will be required to resolve the issue, the anticipated time required for final resolution and any additional resources or costs. 5. Resolution of issues and a final draft response to the customer are to occur within four weeks of receiving the complaint. This draft letter is to contain full details of how the situation has been resolved and when changes, if necessary, will be completed. During the financial year 2001–02, the Western Australian Museum, Perth, received a total of eleven customer comments. WORKERS COMPENSATION PERFORMANCE 2001–2002 2000–2001 Lost time– 1.68 30.7 injury/disease (LT/D*) claims Frequency rate 11.14 8.38 Estimated cost of $0.88 $0.7776 claims per $100 of wage roll Premium rate 0.63% 0.67% Rehabilitation N/A N/A success rate * Light duties WESTERN AUSTRALIAN MUSEUM ANNUAL REPORT 2001–2002
71 Corporate and Commercial Development EMPLOYMENT SUMMARY OF THE ORGANISATION 2001–02 As at 30 June 2002 Salary Range ($) (Includes permanent and fixed-term employees, not casuals) Total Women Men 0 - 35,951 83 55 28 35,952 - 41,420 29 19 10 41,421 - 46,640 12 9 3 46,641 - 51,883 28 14 14 51,884 - 60,377 19 9 10 60,378 - 70,355 16 6 10 70,356 - 79,686 10 1 9 79,687 - 91,298 5 1 4 91,299 - 103,693 0 0 0 greater than 103,693 1 0 1 Total 203 114 89 Employment Type Permanent full-time 124 64 60 Permanent part-time 48 35 13 Fixed-term full-time 25 10 15 Fixed-term part-time 6 5 1 Casual paid on 30 June 35 28 7 Other 0 0 0 Trainee 0 0 0 Total 238 142 96 Senior Executive Service (SES) 1 0 1 Management Profile *Tier 1 Management reserved for position of Director General, Department of Culture and the Arts Tier 1 Management* 0 0 0 Tier 2 Management 1 0 1 Tier 3 Management 5 1 4 Total 6 1 5 Age 45 years (Mature workers) 130 75 55 WESTERN AUSTRALIAN MUSEUM ANNUAL REPORT 2001–2002
Page 1 and 2:
New Museum building - Geraldton Wes
Page 3 and 4:
contents 3 Letter to the Minister 5
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DR KEN MICHAEL AM CitWA 5 Letter to
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7 A Message from the Minister I am
Page 9 and 10:
9 Introducing the Western Australia
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11 The Museum’s Vision, Mission,
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13 Executive Director’s Review OV
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Visitors to Western Australian Muse
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17 Trustees, Boards and Committees
Page 19 and 20: 19 Trustees, Boards and Committees
Page 21 and 22: 21 Western Australian Museum Founda
Page 23 and 24: 23 Western Australian Museum Founda
Page 25 and 26: 25 Friends of the Western Australia
Page 27 and 28: PART 2 The Year Under Review 27 WES
Page 29 and 30: 29 Western Australian Museum- Scien
Page 39 and 40: Western Australian Maritime Museum
Page 41 and 42: 41 Western Australian Maritime Muse
Page 43 and 44: 43 Western Australian Maritime Muse
Page 45 and 46: Regional Sites 45 Three titles publ
Page 47 and 48: 47 Western Australian Museum-Albany
Page 49 and 50: 49 Western Australian Museum-Gerald
Page 51 and 52: 51 Western Australian Museum-Gerald
Page 53 and 54: 53 Western Australian Museum- Kalgo
Page 55 and 56: Visitor Services 55 Senior Preparat
Page 57 and 58: 57 Visitor Services heritage, learn
Page 59 and 60: 59 Visitor Services Overseen by Exe
Page 61 and 62: 61 Visitor Services over 10 years.
Page 63 and 64: Museum Services 63 Principal Conser
Page 65 and 66: 65 Museum Services The Museum Assis
Page 67 and 68: 67 Corporate and Commercial Develop
Page 69: 69 Corporate and Commercial Develop
Page 73 and 74: PART 3 Compliance Requirements 73 W
Page 75 and 76: 75 Accounts and Financial Statement
Page 77 and 78: Accounts and Financial Statements S
Page 79 and 80: Accounts and Financial Statements N
Page 81 and 82: Accounts and Financial Statements T
Page 83 and 84: Accounts and Financial Statements 2
Page 87 and 88: Accounts and Financial Statements (
Page 89 and 90: Accounts and Financial Statements (
Page 93 and 94: 93 Outcomes, Outputs and Performanc
Page 95 and 96: 95 Outcomes, Outputs and Performanc
Page 97 and 98: Appendices 97 WESTERN AUSTRALIAN MU
Page 99 and 100: appendix A 99 Sponsors, Benefactors
Page 101 and 102: appendix B 101 Volunteers Tarrant,
Page 103 and 104: appendix C Staff List Fremantle His
Page 105 and 106: appendix C Media and Public Relatio
Page 107 and 108: appendix D • Executive Committee
Page 109 and 110: appendix E FELLOWS Mr John Banniste
Page 111 and 112: appendix F Harvey, M. S. (2002). No
Page 113 and 114: appendix F F. W., Spalding, M., Wel
Page 115 and 116: appendix F Systematic Biologists an
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