Annual Report 2001-2002 - Western Australian Museum - The ...

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Outcomes, Outputs
and Performance Indicators
e. Ratio of collection items maintained in the Museum to cost of staff involved. The cost of
maintaining the Museum’s collections is central to its operations.
Cost per item maintained
2001–2002 2000–2001 1999–2000 1998–1999 1997–1998
$1.49 $1.29 $1.39 $1.03 $0.80
Note: The increase in cost ratios 2001-2002 is mainly due to the introduction of the Capital User
Charge, salaries increase through the government’s Framework agreement and the payment of
concurrent contributions for superannuation.
OUTPUT-BASED MANAGEMENT MEASURES
Output 3: Museum Services
Delivery and promotion of museum services through collections development and management,
research, education and visitor services.
These 2001–02 output-based management measures are provided for information only and are
not audited.
2001/02 2001/02
Actual Target Comment
Quantity
Interactions (visitors, Internet hits,
enquiries and exchanges)
Items maintained, which support
1,249,940 1,200,000
collection management 2,525,119 2,500,000
Quality
Satisfaction rate—products
Adherence to collection policy for
96.0% 97%
acquisition
Collection stored according to
100% 100%
appropriate standards 5% 5% Lack of appropriate
facilities
Satisfaction rate—interactions
Timeliness
Hours per week public has access
to collections:
98.2% 97% Good, very good and
excellent rating
• Perth site 52 52
• Fremantle History Museum 40 40
• Maritime Museum
Length of time from decision on
52 52
collection to time of use (days) 33 days 33 days
Cost
Average cost per interaction
Average cost per item in the
$9.62 $9.83
collection $3.89 $3.86
Key Effectiveness Indicator
Visitor numbers 751,795 752,000
WESTERN AUSTRALIAN MUSEUM ANNUAL REPORT 2001–2002