The Recycler Issue 333
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FEATURE<br />
TR: What is your USP that<br />
has seen you navigate thirty<br />
seven years?<br />
LH: Our USP is built on a family work<br />
environment with our people where we<br />
value our employees, and our employees<br />
are our ambassadors every day. That very<br />
personal relationship with our customers<br />
has become a part of who we are. We have<br />
a great group of workers, many who have<br />
been with us for many years. Alan and<br />
Alistair, our toner cartridge engineers<br />
and Directors; Pauline in accounts and<br />
admin; Damian our delivery driver;<br />
Mike our printer repair engineer and<br />
Nathan, from the special educational<br />
needs local school, in toner. It connects<br />
us with our community.<br />
FEATURED<br />
A R TIC L E<br />
Our USP is built on a family work environment<br />
with our people where we value our employees,<br />
and our employees are our ambassadors every day.<br />
TR: Fast forward to 2020<br />
and as Kleen Strike enters<br />
its 38 th year, what are the<br />
challenges you see?<br />
LH: Today everything is instant - the<br />
electronic age of processing. It takes<br />
seconds for a payment to be deposited<br />
in your Bank, e-signatures are on the rise<br />
and sending photographs and videos for<br />
clarification on a product or a problem.<br />
Now we are facing our biggest challenge<br />
yet. With sales down due to the Pandemic<br />
and many of our customers not - or hardly<br />
trading – so not printing. But we continue<br />
and have in place all the measures to manage<br />
the pandemic, and in recent weeks business<br />
has increased. Now all we can do is face<br />
this period of uncertainty and great concern<br />
with the same positivity, resolve and<br />
strength that has seen us through the past<br />
37 years. We, as well as the rest of the<br />
World will get through this terrible time<br />
that is upon us.<br />
TR: Any advice for<br />
the future?<br />
LH: It will be the most challenging time<br />
we have ever had but looking ahead we are<br />
never able to predict what will happen<br />
next, should a new concept or opportunity<br />
occur we’ll be sure to embrace it as we’ve<br />
always done.<br />
<strong>The</strong> great writer and philosopher Khalil<br />
Gibran said it best. “We all have rough<br />
days.... and get worried sometimes...Be Kind<br />
to Yourself... Rest, Breathe, and Wait - This<br />
Too Shall Pass”. And when it does, and it<br />
will, we will be more aware just how fragile<br />
the world we live in is and do whatever is<br />
needed to protect it for future generations. ■<br />
36 <strong>Issue</strong> <strong>333</strong> August 2020
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