FBR Issue 3 - 2020
Read about this year's Top Food Franchises, our Rockstar Franchisee award winners, and our first-annual Culture100 awards celebrating the best company cultures in franchising.
Read about this year's Top Food Franchises, our Rockstar Franchisee award winners, and our first-annual Culture100 awards celebrating the best company cultures in franchising.
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<strong>FBR</strong> SPECIAL REPORT<br />
Continued from page 13.<br />
swimming pool services such as installation<br />
and repairs, and outdoor services such as<br />
powerwashing. Pinch A Penny stores also<br />
offer backyard products, such as outdoor<br />
furniture, spas, and grills.<br />
Built on a reputation of providing superior<br />
customer service and expertise, the brand has<br />
been included in many top industry rankings,<br />
including Franchise Business Review’s Top<br />
Franchises for Women, Top Franchises for<br />
Veterans, and the Top 200 Best Franchises.<br />
Taking a family approach to business, Pinch A<br />
Penny provides its customers, franchisees, and<br />
employees with all the necessary resources to<br />
carry on its tradition of quality, reliability and<br />
expertise in a fun, family-oriented atmosphere.<br />
“The most important thing for us is: Do<br />
you have an attitude of service? Are you a<br />
giving person? Are you trying to help people?<br />
Our business is built on trust, said Michael<br />
Arrowsmith, CEO of Pinch A Penny. “When a<br />
franchisee comes into our system, we take care<br />
of them the way that we want them to take care<br />
of the customer. While our franchisees have<br />
to do their part in building their business, we<br />
offer the structure, expertise, and tools to help<br />
them from the beginning.”<br />
Pinch A Penny offers a month-long training<br />
that allows franchisees to receive a couple<br />
of national certifications, as well as a diploma<br />
from the Pinch A Penny ‘Pool School of<br />
Graduates. Through that process, franchisees<br />
start learning about the pool business and get<br />
to know other Pinch A Penny owners.<br />
The corporate office not only encourages<br />
prospective franchisees to talk with other<br />
franchisees—it requires them to do so before<br />
they can be approved as a new owner. From<br />
the beginning, Pinch A Penny has established<br />
a process of new and existing franchisees<br />
networking and interacting with one another,<br />
Arrowsmith said. In a nutshell, the foundation<br />
of the company is rooted in transparency and<br />
treating all involved like family.<br />
“Pinch A Penny is a family-owned business,<br />
our franchisees run their own family<br />
businesses, and our customers are families,”<br />
he said.<br />
INVEST IN OUTREACH<br />
The Learning Experience is a childcare<br />
center franchise that serves children in preschool<br />
through kindergarten in more than<br />
275 locations throughout the country and<br />
internationally. Just as it serves families at its<br />
centers, the corporate office treats franchise<br />
owners as family—underscoring its brand<br />
position—Happy Happens Here!<br />
Brad Wahl, SVP of the Florida-based<br />
brand, said The Learning Experience culture is<br />
driven by its brand mission: to have a positive<br />
impact in the lives of children, their families,<br />
and in the communities they serve.<br />
“Our business is dependent on a total commitment<br />
to this mission and our culture. It’s<br />
even more critical during this time because<br />
the health and safety of our little ones is of<br />
paramount importance,” Wahl said. “The<br />
ability of our entire brand family to recognize<br />
this and commit to this direction has been<br />
our focus throughout the pandemic. It comes<br />
down to communication, communication,<br />
communication.”<br />
The Learning Experience invested in<br />
new digital training and communications<br />
platforms at the corporate level to enhance<br />
communication with franchisees. To ensure<br />
consistency, the corporate office delivers<br />
simple messages frequently through multiple<br />
channels to ensure effective reach. And communications<br />
are not one way—franchisees<br />
are encouraged to voice their feedback, too.<br />
It is several brand committees of influence,<br />
including its curriculum committee, brand<br />
awareness fund committee, and diversity and<br />
inclusion committee, that drive corporate<br />
decision making.<br />
“When we see opportunities to improve<br />
the system, we include the entire Learning<br />
Experience community in that process,” Wahl<br />
said. “It helps drive our innovative mindset<br />
with the goal of positively impacting our<br />
entire community.”<br />
CULTURE FIRST<br />
Many franchise organizations “talk the talk”<br />
when it comes to culture, but it is clear that<br />
they don’t all “walk the walk.” A strong culture<br />
doesn’t just happen within a company—it has<br />
to be designed, built, and constantly maintained.<br />
The top franchise companies that have<br />
the honor of be named to our first-annual<br />
Culture100 list are clearly among the best of<br />
the best franchises in the business. We invite<br />
you to learn more about what makes them<br />
unique, and explore business ownership<br />
opportunities in your local market.<br />
Daniel Anisz<br />
Window Genie of Naples, FL<br />
Franchise owner since 2018<br />
FEATURED<br />
Franchisee<br />
Why did you invest in this franchise?<br />
Throughout the whole process, I have found<br />
Window Genie to be very transparent. I like<br />
having several things ready to go starting a<br />
business, so that you don’t have to reinvent the<br />
wheel. With Window Genie, you can follow<br />
proven steps and start bringing in money right<br />
away. The support from the corporate office and<br />
other franchisees is invaluable.<br />
Background prior to becoming a franchisee?<br />
I worked at the corporate office of a franchise<br />
prior to buying my Window Genie business.<br />
This helped me understand the value of following a<br />
process and getting help from others. It helped me<br />
avoid mistakes that others have made in the past.<br />
What do you like most?<br />
I like having the freedom to make my own<br />
decisions and run the business I see fit—that’s<br />
probably my favorite part. I also like having the<br />
ability to make my own schedule and be in charge<br />
of my day-to-day routine.<br />
How did you fund your franchise?<br />
I funded my business through a Small Business<br />
Administration (SBA) loan.<br />
Any advice for prospective franchisees?<br />
Know that it is hard work, but it can be very<br />
rewarding. Building a business takes grit and<br />
determination. Following a proven system works.<br />
Don’t buy into a franchise and try to reinvent<br />
the wheel.<br />
What else would you like to share?<br />
I moved my family from Toronto to Naples for this<br />
business. Failure is not an option for me. This is<br />
the hardest things I have ever done, but I am also<br />
very happy that I did it!<br />
For more information on Window Genie<br />
opportunities, call (800) 700-0022 or visit<br />
windowgeniefranchise.com.<br />
For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15