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FBR Issue 3 - 2020

Read about this year's Top Food Franchises, our Rockstar Franchisee award winners, and our first-annual Culture100 awards celebrating the best company cultures in franchising.

Read about this year's Top Food Franchises, our Rockstar Franchisee award winners, and our first-annual Culture100 awards celebrating the best company cultures in franchising.

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<strong>FBR</strong> SPECIAL REPORT<br />

Continued from page 13.<br />

swimming pool services such as installation<br />

and repairs, and outdoor services such as<br />

powerwashing. Pinch A Penny stores also<br />

offer backyard products, such as outdoor<br />

furniture, spas, and grills.<br />

Built on a reputation of providing superior<br />

customer service and expertise, the brand has<br />

been included in many top industry rankings,<br />

including Franchise Business Review’s Top<br />

Franchises for Women, Top Franchises for<br />

Veterans, and the Top 200 Best Franchises.<br />

Taking a family approach to business, Pinch A<br />

Penny provides its customers, franchisees, and<br />

employees with all the necessary resources to<br />

carry on its tradition of quality, reliability and<br />

expertise in a fun, family-oriented atmosphere.<br />

“The most important thing for us is: Do<br />

you have an attitude of service? Are you a<br />

giving person? Are you trying to help people?<br />

Our business is built on trust, said Michael<br />

Arrowsmith, CEO of Pinch A Penny. “When a<br />

franchisee comes into our system, we take care<br />

of them the way that we want them to take care<br />

of the customer. While our franchisees have<br />

to do their part in building their business, we<br />

offer the structure, expertise, and tools to help<br />

them from the beginning.”<br />

Pinch A Penny offers a month-long training<br />

that allows franchisees to receive a couple<br />

of national certifications, as well as a diploma<br />

from the Pinch A Penny ‘Pool School of<br />

Graduates. Through that process, franchisees<br />

start learning about the pool business and get<br />

to know other Pinch A Penny owners.<br />

The corporate office not only encourages<br />

prospective franchisees to talk with other<br />

franchisees—it requires them to do so before<br />

they can be approved as a new owner. From<br />

the beginning, Pinch A Penny has established<br />

a process of new and existing franchisees<br />

networking and interacting with one another,<br />

Arrowsmith said. In a nutshell, the foundation<br />

of the company is rooted in transparency and<br />

treating all involved like family.<br />

“Pinch A Penny is a family-owned business,<br />

our franchisees run their own family<br />

businesses, and our customers are families,”<br />

he said.<br />

INVEST IN OUTREACH<br />

The Learning Experience is a childcare<br />

center franchise that serves children in preschool<br />

through kindergarten in more than<br />

275 locations throughout the country and<br />

internationally. Just as it serves families at its<br />

centers, the corporate office treats franchise<br />

owners as family—underscoring its brand<br />

position—Happy Happens Here!<br />

Brad Wahl, SVP of the Florida-based<br />

brand, said The Learning Experience culture is<br />

driven by its brand mission: to have a positive<br />

impact in the lives of children, their families,<br />

and in the communities they serve.<br />

“Our business is dependent on a total commitment<br />

to this mission and our culture. It’s<br />

even more critical during this time because<br />

the health and safety of our little ones is of<br />

paramount importance,” Wahl said. “The<br />

ability of our entire brand family to recognize<br />

this and commit to this direction has been<br />

our focus throughout the pandemic. It comes<br />

down to communication, communication,<br />

communication.”<br />

The Learning Experience invested in<br />

new digital training and communications<br />

platforms at the corporate level to enhance<br />

communication with franchisees. To ensure<br />

consistency, the corporate office delivers<br />

simple messages frequently through multiple<br />

channels to ensure effective reach. And communications<br />

are not one way—franchisees<br />

are encouraged to voice their feedback, too.<br />

It is several brand committees of influence,<br />

including its curriculum committee, brand<br />

awareness fund committee, and diversity and<br />

inclusion committee, that drive corporate<br />

decision making.<br />

“When we see opportunities to improve<br />

the system, we include the entire Learning<br />

Experience community in that process,” Wahl<br />

said. “It helps drive our innovative mindset<br />

with the goal of positively impacting our<br />

entire community.”<br />

CULTURE FIRST<br />

Many franchise organizations “talk the talk”<br />

when it comes to culture, but it is clear that<br />

they don’t all “walk the walk.” A strong culture<br />

doesn’t just happen within a company—it has<br />

to be designed, built, and constantly maintained.<br />

The top franchise companies that have<br />

the honor of be named to our first-annual<br />

Culture100 list are clearly among the best of<br />

the best franchises in the business. We invite<br />

you to learn more about what makes them<br />

unique, and explore business ownership<br />

opportunities in your local market.<br />

Daniel Anisz<br />

Window Genie of Naples, FL<br />

Franchise owner since 2018<br />

FEATURED<br />

Franchisee<br />

Why did you invest in this franchise?<br />

Throughout the whole process, I have found<br />

Window Genie to be very transparent. I like<br />

having several things ready to go starting a<br />

business, so that you don’t have to reinvent the<br />

wheel. With Window Genie, you can follow<br />

proven steps and start bringing in money right<br />

away. The support from the corporate office and<br />

other franchisees is invaluable.<br />

Background prior to becoming a franchisee?<br />

I worked at the corporate office of a franchise<br />

prior to buying my Window Genie business.<br />

This helped me understand the value of following a<br />

process and getting help from others. It helped me<br />

avoid mistakes that others have made in the past.<br />

What do you like most?<br />

I like having the freedom to make my own<br />

decisions and run the business I see fit—that’s<br />

probably my favorite part. I also like having the<br />

ability to make my own schedule and be in charge<br />

of my day-to-day routine.<br />

How did you fund your franchise?<br />

I funded my business through a Small Business<br />

Administration (SBA) loan.<br />

Any advice for prospective franchisees?<br />

Know that it is hard work, but it can be very<br />

rewarding. Building a business takes grit and<br />

determination. Following a proven system works.<br />

Don’t buy into a franchise and try to reinvent<br />

the wheel.<br />

What else would you like to share?<br />

I moved my family from Toronto to Naples for this<br />

business. Failure is not an option for me. This is<br />

the hardest things I have ever done, but I am also<br />

very happy that I did it!<br />

For more information on Window Genie<br />

opportunities, call (800) 700-0022 or visit<br />

windowgeniefranchise.com.<br />

For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 15

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