QHA_Review March_2021

q u e e n s l a n d h o T E L S a s s o c i a t i o n 

M a r c h 2 0 2 1 e d i t i o n 

affordable 

lux 

THE GOLD COAST’S JW MARRIOTT RESORT 

FEATURE: 

STAYING TRUE 

COLMSLIE HOTEL’S MATT MCGUIRE 

LATEST & GREATEST: 

HOLIDAY HERE THIS YEAR 

CAMPAIGN COMMENCES 

CRAFTY BUNCH: 

SLIPSTREAM BREWING 

OPENS THEIR NEW BREWPUB

Bernie Hogan and Michael Nasser of the Barron Valley Hotel, Atherton 

LET’S GET BACK TO BUSINESS 

AS CRAZY AS IT 

MAY SEEM, IN 

SOME AREAS 

OF THE STATE 

IT IS ALMOST 

IMPOSSIBLE TO 

FIND STAFF. 

2021 started with a degree of optimism. We saw the back of 2020 and were hoping 

to be able to rebuild our battered industry. Our accommodation members and hotels 

expressed this to the QHA clearly over the past couple of months. Most importantly, 

members simply want business back. 

Queensland has been fortunate that public sentiment has remained positive toward 

the constant COVID restrictions. Outbreaks of the disease have been minimal and 

contained on the back of excellent work by the quarantine hotels throughout the state, 

Queensland Health and the broader hospitality industry. 

However, to see more Queenslanders get back to work this year, we need our industry 

running at full capacity. Accommodation providers need business travel to resume. 

Domestic tourism will not replace this vital business as well as the drop in international 

tourism. The third burning issue is having an available workforce. As crazy as it may 

seem, in some areas of the state it is almost impossible to find staff. 

So how do we do this? It is time to revisit capacity limits at venues and functions. 

We have been told many times that our quarantine system and the border controls 

are there to keep us safe. Well, let us trust the system. QHA will continue to talk to 

the Queensland Government about proportionate responses to outbreaks and how 

we can build capacity. Confidence across the state plummeted after the lockdown of 

Greater Brisbane in January; we must reduce the possibility of this happening again. 

QHA are making suggestions to Government on the best practices we see throughout 

the world. Travel promotion, quarantine standards or contact tracing technology – 

nothing is off the table as long as we can safely get back to business. 

BERNIE HOGAN 

QHA CHIEF EXECUTIVE/EDITOR 

QHA REVIEW | 3

o u r c o v e r : 

JW MARRIOTT 

3 EDITOR’S LETTER 

M a r c h 2 0 2 1 e d i t i o n 

5 CONTRIBUTORS 

6 NEWS 

QHA 

Level 14, 270 Adelaide Street 

Brisbane, Queensland 4000 

GPO Box 343 

Brisbane, Queensland 4001 

Phone: 07 3221 6999 

1800 177 594 

Fax: 07 3221 6649 

Web: www.qha.org.au 

Email: info@qha.org.au 

Office Hours 

8.30am – 5.00pm Monday to Friday 

President 

Mr Tom McGuire AM 

Senior Vice President 

Mr Richard Deery 

Vice Presidents 

Mr Scott Armstrong 

Mr Brad Fitzgibbons 

Mr Matthew Coorey 

Chief Executive and Editor 

Mr Bernie Hogan 

www.qha.org.au 

20 LATEST & GREATEST 

22 FEATURE: 

THE COLMSLIE HOTEL 

38 INSIGHTS: 

JW MARRIOTT 

46 ACCOMMODATION UPDATE 

52 TOP DROP 

54 A CRAFTY BUNCH 

58 WINE & PUB TALK 

62 TRADE DIRECTORY 

64 PARTNERS & CORPORATE MEMBERS 

QHA REVIEW | 4 

QHA REVIEW is published by the Queensland 

Hotels Association ABN 54 878 166 941. 

All information is correct at time of going to press. 

The publishers cannot accept responsibility for 

errors in articles or advertisements, or unsolicited 

manuscripts, photographs or illustrations. 

The opinions and words of the authors do not 

necessarily represent those of the publisher. All 

rights reserved. Reproduction in part or whole is 

strictly prohibited without prior permission. 

EDITORIAL & ADVERTISING 

For all editorial and advertising queries: 

Simon Cross 0413 698 630 

qhareview@qha.org.au

DAMIAN STEELE 

QHA Industry 

Engagement 

Manager 

A hospitality industry 

professional with over 

30 years’ experience 

in liquor, gaming and 

operations. Damian 

has a strong focus 

on compliance and 

legislation. 

ROSS TIMS 

QHA Training and 

Safety Manager 

Ross manages the 

development and 

delivery of industry 

related training courses 

and the provision of 

workplace health and 

safety services to 

QHA member hotels 

and other hospitality 

venues. 

PAUL ST JOHN-WOOD 

QHA Membership Officer 

Paul is the face of the 

Association to many QHA 

members as he travels the 

length and breadth of the 

state visiting, advising and 

assisting publicans. 

JUDY HILL 

QHA Accommodation 

Division Manager 

As a professional 

advocate for the 

accommodation sector 

of the hotel industry, 

Judy advises and 

represents members 

on matters including 

tourism legislation, 

marketing strategy, 

risk management and 

airline regulation. 

JOANNA MINCHINTON 

QHA Employment 

Relations Manager 

Joanna has spent her 

career developing a 

broad knowledge and 

skill base, providing 

formal representation 

in jurisdictions such as 

Fair Work Commission, 

the QIRC, and the 

ADCQ. 

THE HON SHANNON 

FENTIMAN MP 

Attorney-General and 

Minister for Justice 

Shannon Fentiman 

is the Labor member 

for Waterford in the 

Queensland Legislative 

Assembly. She is also 

the Minister for Women 

and the Minister for the 

Prevention of Domestic 

and Family Violence. 

VICTORIA THOMSON 

Commissioner for 

Office of Liquor and 

Gaming Regulation 

Queensland 

Victoria is responsible 

for the regulatory policy 

and strategic direction 

of product safety, 

licensing, compliance 

and enforcement 

activitiestoprotect market 

integrity and keep 

Queenslanders safe. 

CURT SCHATZ 

Managing Partner, 

Mullins 

With over 30 years’ 

experience in property, 

liquor and gaming law, 

Curt is recognised 

as a leader in this 

field. He advises 

pub, club, nightclub, 

restaurant, resort and 

accommodation venue 

owners and operators. 

BRENDAN O’FARRELL 

Chief Executive 

Officer, Intrust Super 

Brendan is responsible 

for overall management 

of the fund and 

providing advice to the 

board of directors. He 

passionately believes 

education is critical in 

super due to the everchanging 

nature of the 

industry. 

JOHN ROZENTALS 

Wine Writer 

John Rozentals is a 

freelance writer who 

has penned travel, food 

and wine articles for 

a range of Australian 

newspapers and 

websites including our 

very own QHA Review. 

NICK BAINBRIGGE 

State Manager (Qld) 

Aristocrat 

Nick has a proven 

history in wholesale 

liquor, electronic 

gaming, and hotel and 

restaurant operation. 

He now heads up the 

state team for one 

of Australia’s leading 

manufacturers of 

gaming machines. 


NEWS 

Hotel 

Symposium 

20 21 


Queensland’s new Attorney-General, The Honourable 

Shannon Fentiman MP joined more than 110 QHA 

Members at the annual Hotel Symposium on Monday 

9 February. 

Held at The Paddo Tavern, the Attorney-General 

kicked off the event with an address to industry, 

followed by a Q&A session, both of which received 

excellent feedback from attendees. Commissioner 

Victoria Thomson from the Office of Liquor and 

Gaming Regulation also joined the group, answering 

many questions from attendees before engaging in a 

discussion on potential process improvements for the 

department. 

The day also included presentations from event 

partners IGT, Westpac, Mullins Lawyers and HLB 

Mann Judd on topics such as Business Scam 

Awareness, Designing a Modern Gaming Environment, 

Demographic Analysis on Pubs, a Post Budget Tax 

Update, Post-Pandemic Strategies and Insolvency 

Reforms. Thank you to everyone who attended.

NEWS 

Here's 

cheers 

The 

QHA Podcast 

HERE’S CHEERS TO OUR NEW PODCAST 

At the QHA we continuously strive to keep you 

informed and up to date with the latest developments 

impacting our industry, as well as providing interesting 

insights from the people who make it tick. In doing so, 

we enlist all manner of means from the QHA Review 

and QHA Update to various forums, in person and 

online, along with industry alerts and the like. 

With all of us leading increasingly busy lives, we have 

now developed yet another way by which you can 

engage with the QHA and stay informed. We’re proud 

to announce the QHA’s Here’s Cheers podcast will 

kick off later this month. 

Now you can sit back, relax (even grab a cold drink 

if you’re not driving) and listen to the dulcet tones of 

Bernie and the QHA crew as they introduce you to 

some truly fascinating characters involved with our 

industry. 

Queenslanders are known for enjoying a good 

old chat and that’s exactly what this is – no 

highbrow pontificating, just honest, down-to-earth 

conversations. We aim to seek out the intriguing 

backstory behind the individual success stories, the 

latest product releases and even get to know the 

decision-makers that impact our industry 

QUEENSLANDERS ARE KNOWN FOR ENJOYING 

A GOOD OLD CHAT AND THAT’S EXACTLY WHAT 

THIS IS – NO HIGHBROW PONTIFICATING, JUST 

HONEST, DOWN-TO-EARTH CONVERSATIONS. 

WE AIM TO SEEK OUT THE INTRIGUING 

BACKSTORIES BEHIND INDIVIDUAL SUCCESS 

STORIES AND THE LIKE. 

Chief Executive Bernie Hogan was pleased to soon 

commence the series saying, “With so much going on 

in our industry and so many people with interesting 

insights, we thought this was another way by which 

you can stay informed and entertained.” 

So stay tuned, pardon the pun, the QHA podcast will 

be available later this month on: apple iTunes / Apple 

Podcasts, Spotify and Buzzsprout. 

You can also listen in on our website at qha.org.au for 

additional links and show notes. 


NEWS 

GREEN LIGHT FOR 

SECOND TOWER 

AT THE STAR GOLD 

COAST 


The Star Entertainment Group has today confirmed 

another $400 million development project for South 

East Queensland (SEQ) with a “Tower for Tourism” to 

start construction on the Gold Coast in the next few 

weeks. 

The ASX Top 100 company and its joint venture 

partners have approved the latest addition to The 

Star Gold Coast integrated resort development – 

a 63-storey mixed-use tower that will include an 

internationally-recognised five-star hotel brand with 

whom final negotiations are taking place. 

The Star’s CEO Matt Bekier announced the green 

light for the new development as works continue 

on the Dorsett hotel and apartments tower – the 

inaugural project in a $2 billion-plus masterplan for the 

Broadbeach Island property. 

The now approved Tower 2 will deliver a fourth 

hotel to The Star Gold Coast; create around 2300 

additional construction, operational, and indirect jobs; 

and provide a much-needed recovery stimulus for a 

tourism sector decimated during COVID-19. 

Planned for a mid-to-late 2024 opening, Tower 2 will 

be built on the most south-eastern part of Broadbeach 

Island, and will feature 210 five-star hotel rooms, 

plus 457 apartments that will form part of The Star 

Residences Gold Coast. 

Seventy per cent of the one, two, and threebedroom 

apartments have already been sold since 

pre-sales began in May 2019. Prices range from 

$596,000 to around $1.8 million. A high percentage 

of the apartments are likely to deliver further tourism 

accommodation via a managed serviced apartment 

program. 

The State Government-approved masterplan for The 

Star Gold Coast is being overseen by Destination Gold 

Coast Consortium – the joint venture between The Star, 

Chow Tai Fook Enterprises, and Far East Consortium. 

Along with the $400 million, 53-storey Dorsett hotel 

and apartments tower – and the soon-to-commence 

Tower 2 – the masterplan provides potential for a 

further three towers on Broadbeach Island. 

The masterplan also allows for significant additional 

resort facilities, dining precincts, bars and cafes, and 

entertainment areas. 

Tourism Minister Stirling Hinchliffe welcomed the 

consortium’s decision to proceed with this significant 

investment in the Gold Coast. 

“This is an outstanding win for the Gold Coast and the 

Palaszczuk Government’s focus on jobs and helping 

the tourism industry to rebuild better after COVID-19,” 

Mr Hinchliffe said. 

“We approved the consortium’s $2 billion+ masterplan 

in 2018.

NEWS 

“Today’s decision to proceed with a second mixed-use 

tower for locals and visitors shows confidence in Gold 

Coast tourism’s economic recovery. 

“Construction of the tower is expected to deliver 1,800 

direct and indirect jobs, and once operational, another 

500 job opportunities across The Star Gold Coast.” 

Destination Gold Coast Consortium Chairman and 

The Star Entertainment Group Chairman John O’Neill 

AO said the second mixed-use tower was a show of 

confidence from the consortium. 

“While we continue to work through and manage the 

serious impacts of domestic and international border 

restrictions on our business and the industry more 

broadly, the decision to proceed with our second tower 

is part of our unwavering commitment to the Gold 

Coast,” Mr O’Neill said. 

“This city has unique and appealing characteristics 

that make it an internationally sought-after tourism 

destination. 

“Domestically, we all know how strongly the Gold Coast 

resonates as a premier holiday location, particularly for 

those from the southern states. 

“There is also a growing number of Australians who 

want to work, live, and play here. It all helps underpin 

our confidence in the Gold Coast and SEQ tourism. 

“Our focus has never wavered. We are creating 

a world-class tourism, leisure, and entertainment 

destination that Gold Coast locals can be proud 

of, while working towards our vision of becoming 

Australia’s leading integrated resort company.” 

In Tower 2, the 210 hotel rooms will feature across 

the lower levels, while the 457 residential apartments 

ranging from 55sqm to 168sqm will form the upper 

levels. 

Starting from level seven and spanning 14 levels, the 

new hotel will sit above a six-level podium featuring an 

active retail concourse, with direct connectivity to The 

Star Gold Coast’s other integrated resort offerings. 

The second tower’s retail offerings, when combined 

with the Dorsett hotel and apartments tower, will 

feature more than 12,050sqm of retail and resort 

facilities. 

These are proposed to include a luxurious day spa 

and wellness centre; food and beverage; and a range 

of speciality lifestyle services. 

An additional sub-tropical recreation deck for use 

by residents and visitors will connect to The Star 

Gold Coast, and is designed to create a world-class 

experience. 

A large lagoon pool, sundecks, private cabanas, 

alfresco dining areas, subtropical gardens, function 

lawns, and outdoor spaces will bring the iconic 

landmark to life. 

Global construction company, Multiplex, has been 

awarded the contractor role for the build with site 

establishment works commencing this week, followed 

by initial demolition works starting in the next few 

weeks. 

A LARGE LAGOON POOL, SUNDECKS, 

PRIVATE CABANAS, ALFRESCO DINING AREAS, 

SUBTROPICAL GARDENS, FUNCTION LAWNS, 

AND OUTDOOR SPACES WILL BRING THE ICONIC 

LANDMARK TO LIFE. 


NEWS 

QUEEN’S WHARF STRIKES 

DEAL FOR JAW-DROPPING 

LUXURY SHOPPING PRECINCT 

QUEEN’S WHARF BRISBANE WILL DELIVER ONE OF THE WORLD’S FINEST LUXURY SHOPPING PRECINCTS AFTER 

SECURING A DEAL WITH A RETAIL GIANT THAT BOASTS 750 OF THE MOST SOUGHT-AFTER BRANDS ON THE PLANET. 


Part of the Moet Hennessy Louis Vuitton (LVMH) 

Group, DFS is a global leader in luxury retail offerings. 

As part of an agreement announced in February, DFS 

will create its largest shopping footprint in Oceania at 

Queen’s Wharf Brisbane. 

The Brisbane development is one of the most 

significant future projects for DFS, which will open a 

flagship offering – Samaritaine Paris Pont-Neuf by DFS 

– on Rue de Rivoli in the French capital later this year. 

DFS’ three-level T Galleria Emporium in the historic 

Printery Building on George Street – plus a wealth 

of its luxury brands, including Louis Vuitton, housed 

across 16 free-standing stores – will deliver a shopping 

oasis at Queen’s Wharf featuring destination retail 

products from more than 100 prestigious brands. 

The development will also showcase several highprofile 

international brands new to Brisbane. 

In total, DFS will create around 6,000m2 of luxury retail 

floorspace – part of nearly 40,000m2 of retail, food 

and beverage and entertainment floorspace to be 

delivered across the Queen’s Wharf precinct. 

DFS Group Chairman and CEO Benjamin Vuchot said 

the deal with Destination Brisbane Consortium – a 

joint venture led by The Star Entertainment Group 

with its Hong Kong-based partners, Chow Tai Fook 

Enterprises and Far East Consortium – was the latest 

in a series of recent DFS expansions. 

“Our approach has always been to create destinations 

within destinations,” Mr Vuchot said.

NEWS 

“As a future iconic tourism, leisure, and entertainment 

destination, we saw Queen’s Wharf as a global priority 

for our business, sitting high on our list alongside 

significant ventures in Europe and Asia. 

“In January, we opened a new store on Hainan Island, 

China, in partnership with a domestic duty-free 

operator; and we’re also on track to open our largest 

and most significant project to date, Samaritaine Paris 

Pont-Neuf by DFS, later this year. 

“We choose locations where our customers want to 

visit and then create stores of a quality and richness 

that elevate the local retail offering to a world-class 

level. 

“We’re delighted to join Queen’s Wharf Brisbane’s 

multitude of attractions and look forward to welcoming 

our customers to this exciting city in the future. 

The Star Entertainment Group CEO Matt Bekier said 

the landmark partnership with DFS will transform the 

city’s retail offering. 

“Queen’s Wharf will deliver world-class experiences on 

so many levels,” he said. 

“With DFS on board, our luxury retail shopping 

precinct will not only be globally competitive, but the 

biggest they have in Australia. 

“This will deliver the wow factor for locals, as well as 

interstate and international travellers. 

“We have talked about four hotels, scores of 

restaurants, cafes and bars, 12 football fields of open 

space, the Sky Deck, moonlight cinema, the Neville 

Bonner Bridge and residential apartments. Now the 

detail of the Queen’s Wharf retail shopping offering 

is taking shape and it further fuels the excitement of 

what this transformational development will deliver for 

Queensland and Queenslanders.” 

DFS’ suite of luxury brands and stores will become 

fully operational as part of a staged opening of 

Queen’s Wharf from late-2022. 

Mr Bekier said DFS’ arrival also has the potential to 

provide further economic stimulus for Brisbane and 

positive flow-on benefits for others in the tourism, 

hospitality and retail sectors. 


NEWS 

VIRTUAL WINE EXPO 

SPRUIKING AUSTRALIAN WINES TO OVERSEAS MARKETS IN A WORLD WHERE INTERNATIONAL TRAVEL IS NOT 

PRESENTLY ALLOWED IS ALMOST IMPOSSIBLE. HOLDING LARGE SCALE EVENTS HAS BECOME INCREASINGLY 

CHALLENGING TOO. THIS IS WHAT HAS DRIVEN WINE AUSTRALIA ONLINE. 


Final touches are being put in place this month in the 

lead up to the March 31 launch of a new 24 hour, 

7-day-a-week virtual platform – Australian Wine 

Connect – which will showcase our wine community to 

the world. 

Wine Australia’s Chief Executive Officer Andreas Clark 

said the new platform would feature wineries from 

across 65 regions and connect winemakers, buyers, 

importers, distributors, media, educators and more. 

“We’re proud to bring this same spirit of innovation 

to the way we do business and have been working 

hard to develop a valuable opportunity for Australian 

wineries to continue marketing and selling their wines 

overseas this year,” Mr Clark said. 

“Australian Wine Connect has been designed to offer 

similar benefits to an international trade show, however 

it also enables wineries to reach and engage with 

multiple markets across the globe and it will be live and 

offering various virtual business opportunities for a full 

twelve months.” 

The site will aim to showcase our products to markets 

in the UK, Europe, USA, Canada and Asia and will also 

promote a diverse program of engaging events and 

experiences. 

It will allow buyers from across the world to network 

and meet producers, discover new wines, link up with 

distributors and enable sales conversations. 

Other elements of the virtual platform include live 

thought-leadership sessions, tasting sessions, and 

variety and regional explorations to showcase the 

people, places and processes that make Australian 

wine unique. 

Registrations for the virtual showcase are now open 

to Australian wineries and eligible wineries can apply 

for the Wine Export Grant to help cover the cost of 

participation. 

For more information and to register see 

wineaustralia.com/australian-wineconnect/exhibit.

KENO CONTINUES TO 

STRENGTHEN VENUE 

RELATIONSHIPS 

VENUE PARTNERS BELIEVE THEY HAVE A GOOD 

RELATIONSHIP WITH KENO, ACCORDING TO ITS 

LATEST BUSINESS CUSTOMER SURVEY. 

The results also show how Keno has supported 

venues through the challenging COVID-19 trading 

period strengthening relationships and advocacy. 

The survey was aimed at understanding how venues 

view their relationship with Keno and how it can 

improve. 

Keno has again improved its relationships and 

advocacy across the board, with its Net Promotor 

Score (NPS) increasing from +26 in July/August 2019 

to +45 in October/November 2020. 

All states have seen an increase in NPS, including 

when comparing between hotel and club venues. 

Additionally, relationships across key accounts have 

strengthened when compared to national results 

(53 per cent versus 46 per cent). 

Keno is continuing to see significant increases, year 

on year, in its NPS due to a strengthening of its 

relationships and recorded the highest NPS score ever 

for any Tabcorp business unit. 

More venues are also saying they feel like they have 

a strategic relationship with Keno. The strength of 

Keno’s partnerships is evidenced by 7 per cent more 

venues viewing Keno as strategic or business partner. 

Participation in the survey was strong, particularly 

given the timing of the survey, with more senior 

decision-makers (41 per cent), including General 

Managers (22 per cent) and Venue Managers (33 per 

cent) participating. 

Venues evaluated Keno on four key criteria: value, 

simplicity, trust, and enjoyment. 

FREE ENERGY 

SAVING 

ASSESSMENT 

POTENTIAL SAVING 

20% TO 40% OFF 

YOUR BILL 

New Patented Technology for 

Package Inclusions - Value in excess of $2,750 

• Zero Upfront & Installation Costs 

• Ongoing Support 

• Equipment - Rent then Own (3 or 5 year plan) 

• No habit changes or staff training 

• Continue as normal and let us take care of everything 

• Free Electricity Contract Procurement 

• Online Energy Reports 

• Personal Account Manager 

It Works! 

Helensvale Rugby Union Club 

Pub in Rockhampton 

Gym in Orange NSW 

Car Dealership in QLD 

Office Block in Sydney 

Savings of $12,000 p.a. 


Savings of 20 / 25% in total energy bills. 


NEW FREE SERVICE -Now helping 

venues unlock idle capacity using 

alternate payment sources 

Talk to us now to find out how you can convert your idle 

business capacity into a digital revenue source 

you can use to offset everyday expenses and lifestyle costs, 

convert to cash, or retain for potential future growth 

Interested? 

Call today, the next steps are easy! 

Mick Robinson 

0422 218 375 

mick@buildingtuner.com.au 

www.buildingtuner.com.au

NEWS 

AHG EXPO POSTPONED 

THE UNCERTAINTY SURROUNDING THE TYPES OF RESTRICTIONS AND QUARANTINE PROCEDURES EXHIBITORS 

AND GUESTS AT THE MAX AUSTRALASIAN HOSPITALITY & GAMING (AHG) EXPO MIGHT ENDURE DUE TO POTENTIAL 

COVID-19 OUTBREAKS, HAS UNFORTUNATELY SEEN THE EVENT POSTPONED UNTIL 2022. 


With 45 per cent of visitors to the event travelling 

from interstate, along with 35 per cent of exhibitors, 

proceeding with the event under such a cloud became 

untenable. 

In a statement released on the day the decision was 

made, the AGH Board said it was a tough call to 

cancel the event for 2021 which had been scheduled 

to be held at the Brisbane Exhibition and Convention 

Centre on March 10 and 11. Unfortunately the risk 

profile for the event during this time of ongoing 

uncertainty (specifically in relation to COVID-19 

restrictions and border closures) was just too great. 

The hard decision to postpone the Expo was made 

to minimise any further negative impacts should the 

decision be a forced one, closer to the event date. 

The decision was made in collaboration with key 

stakeholders’ best interests in mind – from both a 

health and a commercial perspective. 

There is a considerable cost in staging the event, both 

financially and from a resourcing perspective. There is 

also the health and safety of all visitors, exhibitors and 

staff involved in the event to consider. 

MAX Gaming Services Chief Operating Officer Paul 

Carew, whose business is the major sponsor of the 

Expo, said MAX would continue to support the event. 

“Whilst we are disappointed to see an important event 

like the AHG Expo cancelled, we acknowledge the 

continued health and safety risk posed by COVID.” 

“We remain committed to our ongoing partnership 

and look forward to a successful return of the event in 

2022.” 

The AHG Expo is set to return in 2022 at the Brisbane 

Convention & Exhibition Centre.

COVID CLOSURE REFRESH 

A SIX-MONTH COVID-ENFORCED CLOSURE WAS THE CATALYST FOR AN ASTONISHING REFRESH OF A BOUTIQUE 

INNER-CITY BRISBANE ART HOTEL. 

The Constance hotel in the heart of Brisbane’s 

Fortitude Valley has always renowned for its vibrancy 

and colour. However for the hotel’s General Manager, 

Jason Pratt, the uniquely decked out hotel interiors are 

now surpassed by the warmth of his staff. 

Hotel employees, who were on Jobkeeper at the 

time, extensively deep cleaned every guestroom: 

meticulously cleaning carpets, detailing guest 

bathrooms, painting and refreshing every inch of the 

rooms in readiness for its reopening. 

Thanks to this remarkable work by the hotel’s 

employees and some of the hotel’s suppliers, 

The Constance has made a stunning return with 

business booming thanks to many stay-cationers and 

roadtrippers. 

Originally constructed in 1955, the building certainly 

has an interesting past. It was first used as a 

clubhouse for the Brisbane chapter of a mysterious 

international secret society called the Royal 

Antediluvian Order of Buffalos (RAOB). It was later 

bought in 2008 but was not developed until 2013. 

During this time it became a haven for street artists. 

When work finally began on the hotel, both the 

developer and architect elected to preserve the street 

art, tracking down the original artists to artfully restore 

many of the original pieces and commission a few new 

ones. The street art now forms the foundation for the 

alluring aesthetic of the hotel. It is a stunning property 

- a sleek inner-city location fused masterfully with an 

edgy design. 

Striking pieces from world acclaimed artists such as 

Fintan Magee, Numskull, Rone and Beastman are 

blended with suave finishes, such as 150-year-old 

renewed timber flooring. The overarching design 

showcases the contrast between the building’s rustic 

elements and its clean lines and ultra-contemporary 

fittings. 

The property is now managed by renowned boutique 

operator Lancemore Hotels, who also used the 

downtime to develop The Constance’s vibrant new 

brand and name. 


NEWS 

High ROI 

M 

M 

O H 

OFF MARKET HOTELS 

HAVE AN EXTENSIVE DATABASE 

OF LOCAL, INTERSTATE & INTERNATIONAL 

BUYERS LOOKING FOR THEIR 

NEXT ACQUISITION 

O H 

OFF MARKET HOTELS 

Listing publicly or privately - Off Market Sales ensure 

minimum community hindrance 

US SPORTS LIVE 

SKY and TAB are thrilled to introduce a new US 

sports content package, increasing in-venue vision 

through exclusive live games and retail exclusive 24/7 

channels. 

Their strategic investment in this new US Sports offer 

will provide venues a point of differentiation and evolve 

retail, keeping customers entertained throughout the 

day as well as appealing to a younger demographic. 

With over 145,000 races broadcasted per year and 

adding in the best of the NBA basketball, MLB 

baseball and NFL football (loaded with live games, 

commentaries and replays) across three 24/7 

channels, SKY will become the new home to US 

sports and racing, in-venue. 

Contact your TAB Wagering Sales Executive or the 

Service Support Centre on 131 785 for information on 

how to subscribe. 

FOR A CONFIDENTIAL CHAT OR 

SALE APPRAISAL PLEASE CONTACT 

Chris Cameron 0477 271 875 | chris@offmarkethotels.com.au 

Shane Mullins 0447 185 001 | shane@offmarkethotels.com.au 

www.offmarkethotels.com.au

HYATT REGENCY BRISBANE 

THE HYATT BRAND HAS OFFICIALLY RETURNED TO QUEENSLAND WITH A NEWLY 

ACQUIRED QUEEN STREET PROPERTY 

Brisbane’s CBD became the home of the return of 

the Hyatt brand to Queensland on February 1 when 

the doors were officially opened on Hyatt Regency 

Brisbane at 72 Queen St in Brisbane. 

The Hyatt has taken over the lease and the operation 

of the Salters Brothers owned hotel that was 

previously operated by Next Hotel Brisbane. 

In the media on February 1 Hyatt Group’s President of 

Asia-Pacific, David Udell, said the hotel would undergo 

a full reburbishment of the guest rooms, public spaces, 

event spaces and dining areas over the next few 

months. 

“Hyatt has had a presence in Australia for over 30 

years. With Brisbane being one of the fastest growing 

cities in Australia, Hyatt Regency Brisbane will be 

a strategic addition to our growing portfolio in the 

country, complementing our current and future hotels 

in key destinations such as Sydney and Melbourne,” 

Mr Udell said. 

The hotel overlooks the Myer Centre on the Queen 

Street Mall and includes 292 rooms, an outdoor infinity 

pool, 24-hour fitness centre, all-day restaurant and 

more than 100sqm of function space. 


NEWS 

LET’S RAISE THE BAR 

AS PART OF DIAGEO’S $11.5 MILLION RELIEF FUND 

TO HELP THE HOSPITALITY INDUSTRY GET BACK ON 

ITS FEET FOLLOWING THE ADVERSE AND ONGOING 

IMPACT OF COVID-19, TARGETED SUPPORT HAS 

BEEN PROVIDED THAT PROMOTES SAFE INDOOR 

AND OUTDOOR SOCIALISING. 

The idea behind the initiative, which is being promoted 

in Australia under Diageo’s Bundaberg Rum brand, is 

to instil consumer confidence and get people to return 

to their local and increase patronage. 

Licensed venues around the country, no matter where 

they’re located, can apply for Bundaberg Raising the 

Bar funding. By providing different levels of support, it 

is hoped there will be something of interest to suit all 

types of venues. 

At the QHA we wish to facilitate access to this 

funding for our members specifically in relation to The 

Bundaberg Rum Bear Care Safety package and The 

Bundy Bear Garden package. 

QHA members can now register to receive one of the 

above packages, at no cost, by emailing their details 

to info@qha.org.au. Let’s get more patrons back to 

your venues to enjoy your food, drink and service in 

safe and comfortable surrounds. 

THE BEAR CARES SAFETY PACKAGE 

Will provide immediate support for 

safe socialising indoors and willprovide 

infrastructure such as: 

• Hand Sanitiser/Dispensers 

• Personal Protective Equipment 

• Thermal Scanners 

• Route Flows 

• Contactless Mobile Offerings 

THE BUNDY BEAR GARDEN 

Will provide immediate support for safe 

socialising outdoors and will provide 

infrastructure such as: 

• Mobile Bars/Barrels 

• Disposable Containers/Glassware 

• Umbrellas 

• Outdoor Furniture/Heaters 


NEWS 

STAY, PLAY, AND 

HAVE A HAPPY DAY ... 

OR TWENTY IN YOUR 

OWN BACKYARD 


That’s not the slogan that Tourism Australia 

went with for its week-long advertising blitz at 

the start of February to encourage Aussies to 

see their own country first – they opted instead 

for “Holiday Here This Year”. 

In the first activation of the Holiday Here This 

Year marketing campaign, Tourism Australia 

spent $5million on advertising to inspire people 

to take a well-deserved break and provide 

much-needed support to tourism operators and 

communities around the country. 

Tourism Australian Managing Director Phillipa 

Harrison said that with many Australians 

returning to work, now was the perfect time to 

provide them with the inspiration and ideas to 

book their next holiday. 

“Summer is typically the busiest time for our 

tourism industry, with many operators relying 

on the revenue generated during this period to 

support them throughout the year. 

“But as a result of the challenges that we’ve 

continued to face across the country, for 

many tourism businesses this holiday season 

unfortunately hasn’t gone to plan so far,” Ms 

Harrison said. 

“We’re calling on people to make the most of 

the remaining weeks of summer and experience 

some of our incredible tourism offerings and 

in doing so, help give back to operators and 

communities across the country who need our 

support more than ever.” 

Minister for Trade, Tourism and Investment Dan 

Tehan said the Government was proud to back 

the campaign which was designed to support the 

tourism industry. 

“We want Australians to get excited about 

holidaying in Australia,” Mr Tehan said. 

“Our country is one of the most popular tourist 

destinations in the world and this year is an 

opportunity for Australians to discover why. 

“Domestic tourism is worth $100 billion to the 

Australian economy and our tourism industry 

supports more than 621,000 local jobs. 

“My message to every Australian is do yourself 

a favour and start planning your next holiday in 

Australia because you’ll have the time of your life 

and you’ll also be supporting a lot of Australian 

jobs and businesses.” 

The campaign, which ran from 31 January to 6 

February 2021, was the latest burst of activity in 

Tourism Australia’s ongoing domestic marketing 

initiative ‘Holiday Here This Year’. 

It featured Australian destinations, tourism 

products and experiences, including areas 

impacted by last summer’s bushfires. 

The week of activity included event sponsorships, 

publisher created content and in-program editorial 

integration as well as national advertising running 

across key television programs, online and print, 

and 2,500 outdoor ads. 

Australians looking for further inspiration to 

plan their next Australian holiday should visit 

australia.com or talk to their local travel agent.

“DOMESTIC TOURISM IS WORTH $100 BILLION 

TO THE AUSTRALIAN ECONOMY AND OUR 

TOURISM INDUSTRY SUPPORTS MORE THAN 

621,000 LOCAL JOBS...”

Tom McGuire on 

legacy. He was re 

that was built fro 

McGuire who ope 

humble beginnings 

and empire of Quee 

FEATURE 

taying True 

STAYING TRUE 

19 

40 

Story Bridge 

Hotel 

19 

20 Newmarket 

Hotel 


The Newmarket Hotel in 1920 where 

a crowd gathered to welcome the 

Prince of Wales. 

cGuire once said his family was the custodians of an 

t legacy. He was referring to the 114 years of 

rk and devotion to a business that was built from the 

up thanks to his Irish grandfather, James McGuire 

20 

21 

11 Hotels 

across Brisbane and 

the Gold Coast.

FEATURE 

Matthew and Damian 

with Richard McGuire. 

TOM MCGUIRE ONCE SAID HIS FAMILY WERE THE 

CUSTODIANS OF AN IMPORTANT LEGACY. HE WAS 

REFERRING TO THE 114 YEARS OF HARD WORK 

AND DEVOTION TO A BUSINESS THAT WAS BUILT 

FROM THE GROUND UP THANKS TO HIS IRISH 

GRANDFATHER, JAMES MCGUIRE WHO OPENED 

HIS FIRST BRISBANE HOTEL. 

ce said his family was the custodians of an important 

ferring to the 114 years of hard work and devotion to a business 

the ground up thanks to his Irish grandfather, James 

ed his first Brisbane hotel. It is a legacy that started from 

as a singular hotel, and grew to what is now considered an icon 

nsland’s hospitality industry. 

Picture: Peter Cronin / Newspix 

Tom McGuire, Richard McGuire, Jim McGuire, 

Matthew McGuire, Regina McGuire, John Jeffs 

and Damian McGuire at the Colmslie Hotel in 

Morningside. Picture: Peter Cronin / Newspix 

It is a legacy that started from humble beginnings as 

a singular hotel, and grew to what is now considered 

an empire within Queensland’s hospitality industry. 

One of the first hotels that James McGuire owned 

was the Newmarket Hotel later renamed the Windsor 

Hotel, which was situated at the corner of Ann 

and Albert Street. During his time he held the reins 

of the famous Story Bridge Hotel for a period as 

well. James then moved on to Woolloongabba’s 

The Railway Hotel until he died in 1949. His wife 

Nora took over the operations of the hotel and was 

credited with having the longest continuous hotel 

licence in Queensland at one time. 

Nora’s three sons and the second generation of 

McGuires all ventured into the hospitality industry 

and operated the Manhattan Hotel in South Brisbane 

with son Richard ‘Dick’, operating Brisbane’s 

popular inner city hotel, Paddington Tavern. 


FEATURE 

Colmslie Hotel’s vibrant beer garden 

with live music and big screen TV. 


Dick and his wife Rae then took over the Paddington 

Hotel in 1964, their children spent their childhood 

living on top of the Paddo. 

Dick’s children and third generation of McGuires; 

Jim, Richard, Tom and daughter Regina, together 

with some of their children - cousins Damian and 

Matthew - are geared to continue the McGuire 

legacy which now consists of 10 hotels across 

Brisbane and the Gold Coast. 

As the McGuire children spent their years living 

above Brisbane pubs while their parents worked 

downstairs, family did always come first and Tom 

McGuire recalled a time when local tradies would 

pour into the Paddington Tavern for a pint after 

work while the Salvation Army band played on the 

footpath outside. 

“This is a very good industry if you have been 

brought up in it because you get to see a whole 

cross section of society living above the pub,” he 

said. 

“Mum and Dad sacrificed a lot for us so we have 

always treated it as if we’re custodians of an 

important legacy,” Tom said. 

Today, McGuires Hotels operates one of the largest 

family operated hotel groups in Queensland, and 

its formula for success is quite simple; offer good 

honest value for money in friendly hotels.

FEATURE 

TODAY, MCGUIRES HOTELS IS THE LARGEST 

FAMILY-OWNED AND OPERATED HOTEL GROUP IN 

QUEENSLAND, AND ITS FORMULA FOR SUCCESS IS 

QUITE SIMPLE; OFFER GOOD HONEST VALUE FOR 

MONEY IN FRIENDLY HOTELS. 

Protecting the family’s legacy are several 

generations of the McGuire family members who 

acknowledge the tremendous achievement of prior 

generations and continue the publican tradition, 

passing the tricks of the trade down the line. 

“There are members of the third, fourth and fifth 

generation currently working in the business. As a 

family we are constantly in discussion with each 

other about how we can improve our offering, and 

we always aim to improve and grow our group 

to ensure we remain a multi-generational, familyowned 

and operated business,” Tom’s son Matt 

McGuire said. 


FEATURE 

©Copyright 2019 Craig W Chandler Architect and Interior Design 


“Our company has survived by staying true to what 

we believe,” Matt said. 

“We strive to offer great, friendly customer service 

and a quality product. We want to look after our 

customers, the regulars who visit our hotels and who 

have been coming for decades, and we attribute that 

patronage to our efforts to do our best and to offer 

good quality service,” Matt added. 

With 10 establishments, including the Paddo Tavern, 

Tugun Tavern and the Colmslie Hotel to name a few, 

McGuires Hotels (MH) employs more than 600 staff 

including General Manager John Jeffs who has been 

working for the family for over 50 years. The family is 

currently building a $20m hotel in Yarrabilba, a new 

housing estate south of Logan. 

“We have 10 hotels across Brisbane and the Gold 

Coast. Our family has grown up and lives in South- 

East Queensland, so having our hotels in this area 

means we can be hands-on at our hotels, day in and 

day out. We are starting construction on our 11th 

hotel this year at Yarrabilba.” 

In 1969 Dick and Rae took over the Colmslie Hotel 

in Brisbane’s inner-city suburb of Morningside 

and in 2011, the hotel group moved into the 

accommodation sector and found that it added 

value to the group’s portfolio. 

With 49 accommodation units, The Colmslie Hotel 

offers four-and-a-half star accommodation facilities 

as well as large-scale function rooms, perfect for 

corporate events and weddings, and a popular steak 

and seafood restaurant. 

Matt said the hotel had been hugely popular 

in recent times for private parties and family 

celebrations which had been a growth area for 

the hotel. Considered a neighbourhood hub for 

Brisbane’s inner eastern suburbs, from Morningside 

to Bulimba, Balmoral to Cannon Hill, the hotel 

boasts a great location just six kilometres from the 

heart of Brisbane’s CBD and 14 kilometres from the 

Brisbane Airport. 

In December 2019, the eastern suburbs including 

Morningside, experienced its highest 24-hour 

December rainfall for 20 years with more than 

100mm in two hours causing flash flooding which 

inflicted significant damage to the Colmslie Hotel. 

“The Colmslie was renovated 18 months ago, one 

of the main reasons for the renovation was a flash 

flood that went through the restaurant and gaming 

room. We then incorporated private dining and 

function rooms within the restaurant and undertook 

a full interior makeover as well as the beer garden 

renovation and installation of our Big Screen TV,” 

Matt said.

FEATURE 

WE INVESTED A LARGE 

PORTION OF THE 

RENOVATION BUDGET 

INTO TROPICAL PLANTS 

AND TREES WHICH HAVE 

CREATED A BEAUTIFUL 

SPACE FULL OF COLOUR 

AND LIFE. 


FEATURE 

THE COLMSLIE IS A FRIENDLY HOTEL, FROM 

THE STAFF RIGHT DOWN TO THE PATRONS WHO 

COME HERE TO ENJOY A GOOD TIME. 


“We really cater for it all here at the Colmslie. We 

have extensive function areas, gaming, and multiple 

dining areas. Our recently renovated beer garden 

has a big screen to watch all the weekend sport 

with a cold beer. “We invested a large portion of 

the renovation budget into tropical plants and 

trees which have created a beautiful space full of 

colour and life. Our dedicated TAB bar is great on a 

Saturday to watch your horses come in and have a 

punt. 

“Our Venue Manager Scott Hockey has created 

a great atmosphere and ensures that all of our 

customers are well looked after, he has gone above 

and beyond to ensure we maintain a high level of 

customer service at the Colmslie hotel,” Matt said. 

Thanks to its location and proximity to the city, the 

Colmslie attracts a broad range of demographics. 

“The surrounding suburbs have undergone a 

gentrification combined with high-density unit and 

townhouse-style developments which have attracted 

a younger demographic into the hotel. The area now 

is still on the up, with its proximity to the city and 

the upcoming nearby residential and commercial 

developments. We still have many elderly patrons 

who visit during the day for lunch and a coffee, while 

the afternoons then attract a younger crowd who like 

to sit in the beer garden and watch the big screen 

and set themselves up for the evening,” Matt added. 

The hotel serves up its famous 100% chicken breast 

parmies as its specialty, but is also well regarded for 

its daily roast lunch specials and mouth-watering 

steaks. 

The hotel’s drive-through and Liquor Barn are open 

until midnight every night and also underwent a full 

refurbishment last year which Matt said had been a 

huge success. 

“Our retail manager Craig Walsh and his team go 

above and beyond to ensure our customers are 

well looked after. The Colmslie is a friendly hotel, 

from the staff right down to the patrons who come 

here to enjoy a good time. The management team 

here are passionate about customer service and are 

well-known and loved by our patrons. The staff are 

so important to us and they build relationships here 

with our customers,” Matt explained.

ATTORNEY GENERAL The Hon. Shannon Fentiman MP 

ECONOMIC RECOVERY PLAN 

It is a great privilege to work with and help steer 

Queensland’s liquor and gaming industries throughout 

the economic recovery plan, protecting our health and 

creating jobs. 

I am pleased to advise that to assist the gaming 

industry in addressing the challenges of COVID-19 

and changing consumer preferences, the Government 

will work closely with the QHA during 2021 to develop 

viable options for safe EFT payment of gaming machine 

winnings. 

We started 2021 with greater optimism, resilience, and 

a heightened awareness of the importance of protecting 

the Queensland community. The measures we have in 

place, coupled with the Queensland Hotels Association 

support in helping to deliver a COVID Safe Plan for your 

industry, positioned Queensland strongly for January’s 

three-day lockdown of the Greater Brisbane Area. 

Queensland’s preparation included last year’s 

announcement for the mandatory electronic recording 

of patron’s contact details. This type of information is 

vital in providing our contact tracers quick access to 

legible, structured, and accurate records to assist them 

to identify close, and low risk contacts. Knowing the 

extent of community transmission is an important factor 

in the duration of restrictions, and taking immediate 

action allowed us to ease restrictions quickly and 

reduce the economic impact to business. 

Our support for licensed premises disrupted 

by evolving COVID-19 restrictions included the 

introduction of takeaway liquor authorities to enable 

quick responsiveness on a temporary basis. The 

Commissioner for Liquor and Gaming was able to do 

this for the most recent three-day lockdown, granting an 

authority for commercial hotel licensees in the Greater 

Brisbane region to continue selling takeaway liquor. 

As we unite and recover from the impact of COVID-19, 

it is important to keep Queensland moving and to keep 

Queenslanders working. I welcome any feedback or 

concerns from QHA on how we can continue to better 

recover from the global pandemic. 

WE STARTED 2021 WITH GREATER OPTIMISM, 

RESILIENCE, AND A HEIGHTENED AWARENESS OF 

THE IMPORTANCE OF PROTECTING THE QUEENSLAND 

COMMUNITY. 

C 

M 

Y 

CM 

MY 

CY 

CMY 

K 


MASTERING THE ELEMENTS 

Airex’s extensive range of refrigeration and 

display products, exclusive to Stoddart, has 

been designed and tested in Australia to master 

the elements of its diverse climate. 

Airex’s innovative and sleek line-up will fit 

seamlessly into any commercial setting, in retail, 

commercial kitchens, cafés, in either front or 

back of house applications. 

DESIGNED AND ENGINEERED 

IN AUSTRALIA TO MEET 

AUSTRALIAN STANDARDS 

Providing outstanding food safety standards, 

hygiene and high-quality components, Airex 

sets a new standard for refrigeration and 

display within the food service market.

OLGR 

with Victoria Thomson 

MESSAGE FROM THE COMMISSIONER 

FOR LIQUOR AND GAMING 

THE START OF 2021 HIGHLIGHTED HOW 

UNPREDICTABLE THE COVID-19 SITUATION REMAINS, 

WITH A THREE-DAY LOCKDOWN OF THE GREATER 

BRISBANE AREA TO HELP MANAGE THE RISK OF 

POSSIBLE COMMUNITY TRANSMISSION OF A NEW 

VARIANT OF THE VIRUS. 

Linking all this activity together is your venue’s 

approved risk-assessed management plan which 

maps-out practices and procedures to minimise 

harm caused by alcohol abuse and misuse. Your staff 

should be familiar with it, know that it supports safe 

venue operation and it is mandatory to display signage 

advising patrons that they can view your plan. 


Throughout the challenges of COVID-19, the Office 

of Liquor and Gaming Regulation (OLGR) remains 

committed to the wellbeing of our community and the 

economic recovery of businesses. 

RSA practices provide a safe environment 

OLGR has a multifaceted regulatory approach that 

prioritises harm minimisation and community safety 

while allowing industry to develop and contribute to 

Queensland’s economy. 

This includes licensees providing a safe environment 

for patrons and staff and ensuring the responsible 

service of alcohol (RSA). 

A safe environment will attract patrons to your 

venue and reduce the chance of legal, health or 

neighbourhood issues arising. 

Creating a positive culture around RSA, starts on 

the floor by ensuring staff are appropriately certified, 

confident, and offered opportunities to regularly refresh 

their RSA competencies. 

The OLGR YouTube channel has online training videos 

that can assist with this process: 

• Follow the Law – ‘RSA’ and ‘Complying with 

Legislation’ – both cover a range of topics and 

include quizzes to test your staff’s knowledge 

• Behind the Bar – ‘Tricky Situation’ and ‘Just One 

More’ show two RSA-based scenarios which you 

can pause and discuss with your staff. 

Remote gambling self-exclusions 

Self-exclusion is a practical tool that can assist 

individuals to minimise their potential for gamblingrelated 

harm. 

Just prior to venues reopening for gaming in July 

2020, a new remote self-exclusion process was 

introduced. This process allows individuals to selfexclude 

from one or more venues through a Gambling 

Help Service (GHS) without physically attending the 

venues. 

Should one of your patrons use this new tool a GHS 

will contact your venue to identify the most appropriate 

email address and contact person to receive the Form 

3A –Self-exclusion notice. When you receive one of 

these forms you must action it as soon as practicable, 

usually within a 48-hour period. A step-by-step guide 

to assist licensees handle remote self-exclusion 

requests is available from our website. 

Non-compliance with self-exclusion requirements may 

lead to OLGR considering compliance action. While 

an educational approach may be adopted in some 

circumstances, in more serious matters the maximum 

penalty for non-compliance is $6,672. Breaches of 

these provisions may also be included on a licensee’s 

compliance history and could be considered by the 

Commissioner in reviewing other trading related 

applications.

Victoria Thomson OLGR 

Venues can promote community safety through 

harm minimisation by maintaining a positive working 

relationship with their local GHS. Reach out to your 

local Gambling Help Service for advice and assistance. 

Up-to-date licensee contact details are essential 

Here at OLGR, one of our priorities is to keep licensees 

well informed of the latest news and developments in 

liquor and gaming. 

We rely on you to keep your contact details up to date 

so you can receive our news broadcasts without delay. 

This is also essential to receive your annual licence 

self-assessment from OLGR as failure to pay the fee 

by the due date may result in the suspension of your 

liquor and gaming licences. 

To update your contact details please login to the 

OLGR client portal at: www.business.qld.gov.au/ 

liquor-gaming (go to Licences and Permits) or email 

olgrlicensing@justice.qld.gov.au. If you haven’t 

activated your client portal account, please call our 

customer service team on 1300 072 322. 

You can also stay up to date by: 

• subscribing to Inside Liquor and Gaming, the 

OLGR’s monthly newsletter 

• following OLGR on Facebook, LinkedIn, or 

Instagram 

• viewing industry related videos on the OLGR 

YouTube channel. 


SUPERANNUATION 

with Brendan O’Farrell 

INNOVATIVE SUPPORT IN TIMES OF CRISIS 

It’s been pretty clear over the last few months that 

the events of 2020 are far from over. Lockdowns and 

ongoing domestic border closures continue to impact 

businesses across Australia. Compounding these 

issues is the fact that JobKeeper payments are due to 

end, payroll tax is set to resume soon, and the super 

guarantee rate is due to increase in July. 

It’s understandable that many small businesses are 

feeling uncertain about the increased cost of all these 

changes and what the future will bring. 

On the flipside, it’s been great to see companies 

that are finding innovative ways to support the 

hospitality industry while it manages the impacts of the 

pandemic. 

One example of this is an Australian wholesaler and 

distributor who recently announced plans to establish 

a warehousing solution for small distilleries and craft 

brewers. The warehouses will store products from 

multiple small suppliers in a single location. 

The warehouses will then connect local bars and pubs 

with craft distillers and provide a much simpler way to 

purchase the assortment of products. It’s a great way 

to support small brewers and craft beer, and for hotels 

to attract new punters by adding more specialised 

drinks to their range. 

AT INTRUST SUPER, WE’RE ALSO DOING WHAT 

WE CAN TO SUPPORT YOUR INDUSTRY. WE’VE 

CONTINUED TO RUN VIRTUAL SEMINARS AND 

PROVIDE EDUCATIONAL SESSIONS TO ASSIST 

YOUR STAFF WHILE PHYSICAL ATTENDANCE AT 

BUSINESSES IS LIMITED. 

At Intrust Super, we’re also doing what we can to 

support your industry. We’ve continued to run virtual 

seminars and provide educational sessions to assist 

your staff while physical attendance at businesses 

is limited. We also made changes to our income 

protection cover and our life and total and permanent 

disability insurance to ensure better coverage for our 

members during the pandemic. 

In the coming months, some legislative super changes 

are due to roll out. These rules could change the 

way you pay and administer your staffs’ super. Many 

businesses will need support to implement these 

changes. If your payroll system doesn’t automatically 

update with the new rules, managing the new 

legislation could be a time-consuming and costly 

process. 

To be on the safe side, chat to our team before 1 

July! Our free Business Super Health Checks, which 

help businesses streamline their administration and 

payroll processes, have been popular. During these 

health checks, we can also prepare your payroll for the 

changes and streamline your administration process. 

The Business Health Checks take just 15-minutes 

and could help you save valuable work hours for your 

payroll and admin staff. 

Talk to us about a free Business Super Health Check – 

just email service@intrust.com.au or contact your local 

Relationship Manager. 


The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super. 

The information contained in this document and the services referred to are of a general nature only, and does not take into account your 

individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your 

own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001 

360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy. 

Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence 

No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439 

Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned 

subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN: 

36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.2

LEGAL MATTERS with Curt Schatz 

INTERIM AUTHORITIES: TIPS AND TRAPS 


IN SHORT, INTERIM AUTHORISATIONS CAN BE 

AN ENORMOUSLY HELPFUL TOOL WHEN USED 

FOR THE CORRECT PURPOSES. 

In the last year or so, there has been a notable 

rise in the use of “interim authorities” and “special 

authorisations” (together referred to as Interim 

Authorisations ) allowing new licensees to sell liquor 

and conduct gaming at venues, even before the new 

licensee has been approved for the transfer of a 

liquor licence or the grant of a gaming licence. 

Historically, Interim Authorisations were used 

only as a stop-gap measure to enable a venue to 

temporarily continue trade, thereby preserving the 

value of the underlying business until a new operator 

could be approved to permanently take over the 

liquor and gaming licences. For example, this might 

become necessary: 

• after the death of an individual licensee; 

• where the liquor and gaming licences for a 

premises are held by a tenant, and the landlord 

wishes to continue trading the premises 

after retaking possession from the tenant, for 

example because the lease has expired, or 

the tenant has abandoned the premises, or 

the landlord has terminated the lease due to a 

breach by the tenant; or 

• where a liquidator or administrator is appointed 

to manage the affairs of a company licensee. 

Since the original intention was that Interim 

Authorisations would be granted to deal with 

emergency situations such as the above, OLGR 

typically takes between one to three working days 

to process and grant an Interim Authorisation if all 

relevant requirements are satisfied. 

Interim Authorisations are still available in the 

above traditional emergency situations. Increasingly 

however, parties are being encouraged to settle 

sales and purchases of pubs, hotels and other 

licensed venues, on the basis that the Buyer can 

operate the venue under an Interim Authorisation, 

before the usual liquor licence transfer and gaming 

licence applications are approved by OLGR in full. 

This is a risky strategy for a buyer, for two reasons. 

First, there is a chance that OLGR will not approve 

the buyer’s full liquor and gaming applications, in 

which case the buyer would be stuck with a pub 

business which they cannot legally operate. And 

second, if the buyer is reliant on external finance to 

complete the purchase, then banks and third-party 

lenders will not advance funding to complete the 

purchase until the full liquor and gaming approvals 

have issued. 

On the other hand, it is clearly not in the seller’s 

interests to allow the buyer to trade the business 

under an Interim Authorisation, while delaying 

settlement until the full OLGR approvals have 

issued. The obvious risks to the seller in those 

circumstances are that the buyer may cause 

physical damage to the premises and/ or harm to 

the reputation and goodwill of the business through 

poor management, before reneging on the sale, 

failing to pay the purchase price, and leaving the 

seller to deal with the fallout. 

In short, Interim Authorisations can be an 

enormously helpful tool when used for the correct 

purposes. However, parties should exercise 

great caution before choosing to settle the sale or 

purchase of a venue without full liquor and gaming 

approvals issued by OLGR. 

Should you have any queries or require any further 

information in relation to interim authorities to sell 

liquor and/or special authorisations to conduct 

gaming, then please contact myself on 

(07) 3224 0230. 

1 

Strictly speaking, “interim authorities” are issued 

under the Liquor Act 1992 (Liquor Act) to allow the 

sale of alcohol, whereas “special authorisations” 

are granted under the Gaming Machine Act 1991 

(Gaming Act) to allow the conduct of gaming. 

Nevertheless, the term “interim authority” is often 

used colloquially to include special authorisations for 

gaming. To avoid confusion, I use the term Interim 

Authorisations when referring to both.


INSIGHTS 

AFFORDABLE 

LUX 

EXPERIENCE-DRIVEN, AFFORDABLE LUXURY 

IS NOW A POSSIBILITY AS THE GOLD COAST’S 

JW MARRIOTT RESORT AND SPA RECENTLY 

MADE ITS DEBUT IN THE PACIFIC REGION. 


INSIGHTS 


INSIGHTS 

AFFORDABLE 

LUX 

As a brand, JW Marriott is inspired by principles of 

mindfulness and encourages its guests to be present in 

mind, nourished in body and revitalised in spirit. 

As an enviable niche in the growing luxury tier within 

Marriott International’s lodging portfolio, JW Marriott 

creates nurturing environments and experiences for its 

guests. 

Having recently been renovated, the JW Marriott Gold 

Coast Resort and Spa unveiled its new look and branding 

in December last year to high praise. 

“The Marriott International is a worldwide brand. We have 

30 different brands in our portfolio and Marriott stands 

in the upper scale market, and the JW branding is in a 

luxury space in the same group as Ritz Carlton and St 

Regis. However, JW is more about affordable luxury and 

relaxed lifestyle. With over 7500 hotels worldwide, we 

have only got about 100 JW-branded hotels, which is 

quite significant. The JW brand is not given to everybody. 

Those resorts that elevate our levels of customer 

experiences get afforded that badge of honor,” JW 

Marriott Gold Coast Resort and Spa’s general manager, 

Ravinder Dhesi explained. 


INSIGHTS 

The newly branded JW Marriott has made an 

exceptional first impression on the Gold Coast 

hotel market by offering not just a place to stay 

but rather an experience to remember. Catering 

to couples, families and the corporate market, 

there is something for everyone, but those looking 

to indulge in some mindful “me time” will benefit 

greatly, particularly if you’re holidaying with children. 

It’s not often family-friendly luxury accommodation 

is actually a concept, however JW Marriott offers 

this as a point of difference. With experiences 

throughout the resort such as cooking classes, 

freshwater lagoons and secret explorations, children 

will be happily entertained during their stay. 

“Our service offerings are coupled with luxury items 

of personalised experiences. The Gold Coast as a 

destination was missing that high accommodation, 

and for Australians to be able to experience that 

luxury at a domestic destination is a huge positive, 

especially when they’re not able to travel overseas,” 

Ravinder said. 


INSIGHTS 

WHEN GUESTS ARRIVE 

AT THE RESORT, THEY 

ARE TREATED TO LUXURY 

IMPROVEMENTS TO THE 

VENUE WHICH IS COURTESY 

OF A $35 MILLION 

MAKEOVER, AS WELL AS A 

NEW ELEVATED LEVEL OF 

SERVICE. 

“We have quite a few unique signature experiences 

which lend ourselves to being the point of 

distinction. 

“We have a JW Garden, which may seem like a very 

straightforward garden, but what we do is tours 

with our guests, both with kids and adults. We then 

have kid’s cooking classes where the chefs take the 

kids out to the garden, they pick the herbs and they 

come back and prepare their own pizzas; so children 

get a bit more learning and education around 

the garden rather than it simply being a garden,” 

Ravinder explained. 

“We also have the JW market, which again, is a 

point of difference for us to be able to give our local 

producers and providores a chance or an avenue to 

sell and promote their products. 

“We have fantastic poolside recreational facilities 

with a world-famous lagoon with fish and a 

freshwater pool. There are plenty of recreational 

spaces with a water slide for the kids as well, and 


INSIGHTS 

a lot of our activities are crafted around the family 

and the kids being able to relax and enjoy. We have 

sandcastle making workshops, sushi classes, pizza 

making classes, and even to the point of mixology 

classes for the kids, minus the alcohol of course. 

This is educational based for the kids so they 

understand the benefits of fruit juices and healthy 

options rather than fizzy drinks and knowing where 

herbs come from rather than just being thrown in 

from a supermarket shelf. 

“This also gives the parents a bit of ‘me time’ while 

the kids are away with the chef for about an hour 

and a half doing the cooking classes,” Ravinder said. 

“We have JW secret spots around the resort, as 

well. It provides an element of discovery for our 

guests so they can explore and look for the JW 

secret spots, and just have a bit of ‘me time’ to 

disconnect from the rest of the world and enjoy 

this serene spot and live in the present. In terms 

of signature arrival experience as well, we use 

lavender as our key fragrance and flavorings, which 

is believed to have a very calming effect on our 

guests. So our welcome signature drink are centered 

around lavender, and it gives our guests a bit of a 

boost when they arrive. They can embrace the fact 

that they’re here on vacation or for a meeting, and 

transport themselves into the present and enjoy the 

facilities around the resort,” Ravinder added. 

When guests arrive at the resort, they are treated to 

luxury improvements to the venue which is courtesy 

of a $35 million makeover, as well as a new elevated 

level of service. 

“The debut of the JW brand into Australia, comes 

from a $35 million dollar renovation and investment 

into the iconic Surfers Paradise Marriott Resort and 

Spa. As a result, the JW Marriott Gold Coast Resort 

and Spa will be offering our guests a new elevated 

level of energy in a luxury experience in the Gold 

Coast. All of our 223 rooms and suites have been 

completely renovated and refreshed right back to 

the bones, including our bathrooms. The new look 

and feel provides more spacious, open and calming 

environments for our guests,” Ravinder said. 

“There are a couple of hero aspects of the new 

renovation which include the lobby which has been 

transformed into a more cosy space with a feeling 

of a lounge like at home; we have a new concierge 

library with bookshelves and reading tables for 

guests. 


INSIGHTS 

“... A GOLD COAST BOY WHO WENT AND DID 

THE ASIA CIRCUIT WHICH MOST OF THEM DO 

IN THAILAND AND IN VIETNAM. AND WE WERE 

QUITE FORTUNATE IN THE CURRENT WORLD 

CIRCUMSTANCES, THE PANDEMIC ALLOWED 

US TO GET HIM ON BOARD FROM HIS PREVIOUS 

POSTING IN HANOI” 


“We have six new food and beverage venues, 

including two feature restaurants. Misono is, 

our Japanese teppanyaki restaurant, which has 

an addition of a sushi bar and a new Japanese 

whisky bar; and our famous seafood buffet 

restaurant Cirtrique Restaurant which has been 

elevated in terms of its layout, look and feel, along 

with the food offerings. 

“Chapter and Verse, which is part of our lobby, has 

been expanded with its exterior al fresco dining 

area as well. So everything is new in look and 

feel, but also in our kitchen team via our recently 

appointed executive chef, Paul Smart, who joined 

us at the end of October last year,” Ravinder 

explained. 

“He is a Gold Coast boy who went and did the 

Asia circuit which most of them do in Thailand and 

in Vietnam. We were quite fortunate in the current 

world circumstances, the pandemic allowed us 

to get him on board from his previous posting in 

Hanoi.” 

Guests who have been lucky enough to 

experience JW Marriott Gold Coast Resort and 

Spa since its debut have been extremely happy 

with the transformation not only from an aesthetic 

perspective but also from the elevated level of 

service which includes personalised interaction, 

personalised connection and an understanding of 

what a guest needs.

EV 

YTHING 

THE QUEENSLAND HOTELS ASSOCIATION WILL BE 

HITTING THE ROAD OVER THE NEXT SEVERAL MONTHS TO 

DELIVER FREE IR TRAINING TO HOSPITALITY EMPLOYERS 

ACROSS QUEENSLAND. 

The hospitality employer’s 

guide to the obligations and 

responsibilities of the 

EMPLOYMENT RELATIONSHIP 

LOCATION 

DATE 

Mount Isa 9 Mar 2021 

Townsville 18 Mar 2021 

Mackay 24 Mar 2021 

Cairns 29 Apr 2021 

Gold Coast 6 May 2021 

Brisbane 11 May 2021 

Rockhampton 13 May 2021 

Sunshine Coast 18 May 2021 

DURATION 9am to 1pm 

(with catered breaks, and lunch to follow at 1pm) 

COST FREE Secure your free ticket today by following 

the link to book. 

WHO SHOULD ATTEND Employers and those with 

staffing responsibilities in the Queensland hospitality 

industry, regardless of membership with the QHA. 

PRESENTERS Experienced employment relations 

practitioners and advocates from the QHA’s 

Employment Relations Department. 

QHA.ORG.AU/EVERYTHING-ER/ 

or call 07 3221 6999

ACCOMMODATION UPDATE 

with Judy Hill 

OPPORTUNITY FOR SUPPORT 


As vaccines become available around the world, 

all involved in the hospitality industry are keen 

to gain an early insight into what the future of 

travel will look like. 

We know this next quarter will be critical for many 

businesses reliant on international travellers and one 

thing is certain: there will be incredible competition 

for bookings as demand returns. 

Tourism-related companies have benefited from 

various Government support measures, transforming 

their products and offerings while building new 

capabilities to position themselves for future growth 

opportunities. The tourism industry has displayed 

immense resilience and adaptability throughout 

this difficult period, reinventing business models, 

reimagining offerings and experiences and leveraging 

technology to find solutions in a COVID-19 world. 

The most important thing Governments can do is 

provide support relevant to our industry, not only 

through grants that are listed below but to also 

address the uncertainty through offering a pathway to 

reopen international travel. 

$5 million COVID-19 International Tourism 

Adaption Grant 

Aims to support regional Queensland tourism 

businesses that have suffered losses of income 

because of the international travel restrictions 

as a result of COVID-19. The tourism business 

headquarters must be located in Queensland and 

primarily operate outside the Greater Brisbane Area 

of Brisbane City Council, Redlands City Council, 

Logan City Council, Ipswich City Council and 

Moreton Bay Regional Council boundaries. Grants 

from a minimum of $2,000 to a maximum of $10,000 

(excluding GST). 

$100 million Small Business COVID-19 Adaption 

Grant (regional stream) Aims to support small 

businesses in regional Queensland to adapt and 

sustain their operations and build resilience. To 

be a ‘regional business’, your principal place of 

business must be in a local government area within 

Queensland that is not identified as a South East 

Queensland location. The available grant amount is a 

minimum of $2,000 up to a maximum of $10,000 per 

eligible small or micro business. 

$128 million COVID-19 Consumer Travel 

Support Program 

Is a one-off payment for travel agents and tour 

arrangement service providers with an annual GST 

turnover of $50,000 to $20 million in the 2019 

calendar year. Payments will be scaled, with a 

minimum payment of $1,500 for a business with 

a turnover of $50,000 up to a maximum payment 

of $100,000 for a business with a turnover of $20 

million. 

$50 million Business Events Grant 

Will assist sectors, regions and communities 

disproportionately affected by the economic impacts 

of COVID-19 by providing grants between $10,000 

and $250,000 to cover up to 50 per cent of costs 

incurred in participating at pre-approved business to 

business events as buyers or sellers during the 2021 

calendar year. 

$200 million Building Better Regions 

Round 5 includes $100 million to support tourismrelated 

infrastructure projects which are focussed on 

mitigating the economic impact of COVID-19 on a 

region’s tourism industry and $100 million will support 

regional remote Australia more broadly, by funding 

general infrastructure projects and community 

investment projects. 

For further information on support available for 

tourism businesses contact 

Tourism and Events Queensland (TEQ), Queensland 

Government Small Business Hotline 1300 654 687 

tourismresponse@dtis.qld.gov.au.

Ross Tims TRAINING AND SAFETY 

CALL THE POLICE 

It can be a conundrum when issues arise from criminal 

offending in and around your licensed premises. 

Questions arise as to whether or not you should 

involve the Police, especially knowing that in certain 

circumstances, this could negatively impact your liquor 

licence (e.g. especially if that offending is behavioural 

and linked to your hotel). Of course, those are the 

decisions that you have to make at the time. 

On the other hand, if a property offence occurs, such 

as someone coming into your bottleshop and stealing 

liquor, you may be inclined to report it to the Police. 

This may certainly be the case if the offence has just 

occurred and there might be a good chance of catching 

the offender, particularly if you’ve got a good description 

and subsequent evidence to support it (e.g. surveillance 

vision of the perpetrator). 

However, even when you do report it and have that 

evidence on hand, sometimes the police are disinclined 

to follow it up for a variety of reasons but usually it’s 

due to priorities related to workload. There is also some 

confusion on how you actually report it to them as there 

are a number of avenues for reporting, depending upon 

the seriousness of the incident and circumstance. 

Another practice that requires discussion is the ‘name 

and shame’ noticeboard in a retail venue or posting 

to social media possible video surveillance imagery 

of offenders who have allegedly stolen your property. 

Some may be sympathetic to this idea. In today’s age 

of litigation however, lawyers believe this practice can 

expose retailers to a defamation claim. This is because 

if alleged perpertrators have not been convicted of 

any offence, you are taking a risk to portray them as 

a thief. A person is not guilty of theft unless it was a 

premeditated or an intentional act. It also has to to be 

proven in court. 

It is not an issue to have that noticeboard put up for 

staff to view, as that’s an area that’s not generally open 

to the public and you’d be on safer ground. 

This is how the police want us to report incidents: 

a) If a crime is in progress and the suspect is still at 

the scene, or there is risk to life or well-being, and/ 

or someone is seriously injured, then call 000. 

b) If it is after the event and/or you would like to report 

incidents of stealing where the person left your 

retail outlet some time ago, call Policelink on 131 

444 or your local police station. 

c) If you are reporting a retail theft other than the 

above, the police suggest you do this electronically 

via their online Retail Theft Form at www.police.qld. 

gov.au. 

If there are any grey areas at the time as to where to 

call, the Police advise to not be afraid to dial 000 in the 

first instance. 


EMPLOYMENT RELATIONS with Joanna Minchinton 

BE AWARE OF FAIR WORK COMMISSION 

GENERAL PROTECTIONS! 


Most employers would be aware of the jurisdiction 

of the Fair Work Commission (‘FWC’) to hear unfair 

dismissal applications (‘UFD’) lodged by employees 

post their dismissal. This avenue is available for 

an eligible former employee who believes that the 

termination of their employment was unfair. 

With regard to termination of employment, the FWC 

can also hear general protections applications lodged 

by employees that have been dismissed. 

The main difference between the unfair dismissal and 

the general protections application is the basis for the 

claim. A UFD is made where a former employee feels 

that the termination was unfair, that is, it was harsh, 

unjust or unreasonable. 

A general protections (‘GP’) application can be about 

a range of matters – that resulted with termination of 

the employee’s employment. More commonly, a former 

employee will lodge a GP application on the basis 

the employer has taken adverse action against the 

employee (the adverse action being the termination of 

employment) because the employee has a workplace 

right. 

This article will focus on what a workplace right is, and 

why, as an employer, you need to be aware of it. 

Workplace Right 

Section 341 of the Fair Work Act 2009 (‘Act’) states 

that a person has a workplace right if the person: 

“(a) is entitled to the benefit of, or has a role or 

responsibility under, a workplace law, workplace 

instrument or order made by an industrial body; or 

(b) is able to initiate, or participate in, a process or 

proceedings under a workplace law or workplace 

instrument; or 

(c) is able to make a complaint or inquiry: 

(i) to a person or body having the capacity under a 

workplace law to seek compliance with that law or 

a workplace instrument; or 

(ii) if the person is an employee--in relation to his or 

her employment.” 

A typical example of a workplace right being exercised 

is when an employee contacts the Fair Work 

Ombudsman (‘FWO’) to query their rate of pay, or 

other entitlement as per a workplace instrument e.g. 

an award or enterprise agreement. 

If, when the employer becomes aware of the 

employee’s query, they decide to terminate the 

employee because of the query being made, the 

employer’s action may be viewed as adverse action – 

giving rise to a GP application. 

GP Applications – No Exclusions Exist 

Employers will know that not every employee can 

lodge a UFD. This is because there are certain 

exclusions written into the Act, such as that an 

employee must complete the Minimum Employment 

Period (‘MEP’). 

No exclusions exist with GP applications. This is an 

important thing to know. 

An employee can lodge a GP application even if 

they have only been employed for 1 week. The 

MEP exclusion for a UFD does not apply for a GP 

application. 

Reverse Onus of Proof 

Employers need to address these claims with great 

caution as there is a reverse onus of proof. 

What that means is that an employer will be found 

to have taken adverse action (a GP contravention as 

per the Act) unless the employer can disprove the 

allegation that has been on the balance of probabilities. 

In other words, the employer is guilty until proven 

innocent. 

Using the above example of the employee exercising 

a workplace right to make a query about their 

employment conditions to the FWO, the employer in 

that situation would need to convince a Court that they 

did not terminate the employee for that reason. 

The GP Application Process 

Upon receipt of a GP application, the FWC will notify 

the employer in writing by email that the former 

employee has lodged an application, attach a copy of 

the application and set down a date and time for the 

conciliation teleconference. The FWC will then allow 

the employer seven days to provide a response in the 

required format. 

If the matter cannot be resolved at conciliation, the 

matter will be dealt with by way of a hearing. If the 

employer and the employee agree, the matter can be 

heard by the FWC. However, if one or both parties 

do not agree for the FWC to hear the matter, the

EMPLOYMENT RELATIONS 

employee can make an application to the Federal 

Court of Australia or Federal Circuit Court of Australia 

(‘the Court’). 

If the employer is found to have contravened the Act, 

and they took adverse action against the employee, 

the FWC or the Court may grant an Order against the 

employer, including an Order for the employer to make 

a payment of compensation to the employee. 

Unfortunately, the level of compensation is not capped 

in this jurisdiction. This is another key difference with 

UFDs as compensation is capped in that jurisdiction. 

The other Orders the FWC may grant are as 

follows: 

• reinstating the employee to their former 

employment with the employer; 

• payment of an amount by the employer to the 

employee for remuneration lost; 

• maintain the continuity of the employee’s 

employment; and/or 

• maintain the period of the employee’s continuous 

service with the employer. 

The Orders the Court may grant are as follows: 

• granting an injunction, or interim injunction, 

to prevent, stop or remedy the effects of a 

contravention; 

• award compensation for loss that the employee 

has suffered because of the contravention (which 

can include interest); 

• reinstate the employee to their former employment 

with the employer. 

Upon application the Court may also issue a penalty 

against the employer for the contravention of the Act 

itself. 

Here's 

cheers 

The 

QHA Podcast 

LISTEN IN TO THE BACKSTORY 

BEHIND THE INDIVIDUAL SUCCESS 

STORIES, THE LATEST PRODUCT 

RELEASES AND EVEN GET TO KNOW 

THE DECISION-MAKERS THAT 

IMPACT OUR INDUSTRY 

STARTS THIS MARCH, LISTEN ON 

Need Help? 

QHA members seeking more information or wishing 

to discuss a specific employment relations matter are 

encouraged to contact the Employment Relations 

Department for a confidential discussion by calling 

07 3221 6999 or emailing er@qha.org.au. 

YOU CAN ALSO LISTEN AT 

QHA.ORG.AU

INDUSTRY ENGAGEMENT 

with Damian Steele 

A POSITIVE ECONOMIC OUTLOOK 

FOR 2021 AND BEYOND 


We have gladly put 2020 behind us and now look 

optimistically forward. What are the big economic 

takeout facts that should determine what the state, 

national and global economies will look like across 

2021/2022? 

Whilst certain sectors of our industry might be a bit 

sluggish with low international tourism visitation and 

COVID-19-related business costs in the near term, there 

are many positive economic signs for 2021/2022. I refer 

to an article titled ‘15 reasons why the Aussie economy 

will be a ripper in 2021…’ to highlight these: 

• 2021 will be the start of a rerun of the 1920s 

‘Roaring 20s’. Why? Huge fiscal spending 

worldwide plus unbelievably low interest rates plus 

vaccinations will stimulate economies. 

• It’s why commodity prices, especially iron ore and 

oil, are going through the roof — surging global 

demand will do that! 

• The IMF now expects global GDP to grow 5.5% 

in 2021, an upgrade from its 5.2% projection 

published in October last year. 

• Australia’s projected growth ranges from 4.5% to 

5%, which is huge compared to our usual growth 

rates. The chart below shows what we’re used to 

and it’s more like 2-3% growth! 

Australia economic growth 

• The stock market has rebounded 45% since the 

March 23, 2020 Coronavirus crash low and needs 

to rise by 6.6% to get back to the levels on S&P/ 

ASX 200 Index that prevailed before we were 

shocked by that damn virus. 

• For the US stock market, FactSet estimates S&P 

500 earnings will surge 22.1% in 2021, which 

would be more than double the 10-year average of 

10% and the best increase since 2010. 

• We play follow the leader with Wall Street, but AMP 

Capital’s Shane Oliver thinks we’ll outperform the 

Yanks this year because of our superior handling 

of the virus. And in the first year of a big global 

recovery, cyclical stocks (like our big miners) do 

well. 

• Retail spending was up 9.4% on the year before. 

• St George’s economics team on the job market: 

“In December, 50.0k jobs were created. Jobs are 

being recreated at a solid pace as the economy 

re-opens in fits and starts. We believe there is more 

job creation to come in 2021.” 

• Unemployment fell to 6.8% at end of 2020. Job 

advertisements in Australia rose by 9.2 percent 

month-over-month to the highest in 18 months to 

159,156 in December 2020. This was the eighth 

straight month of gains in job advertisements, 

and continues as the economy reopened from 

Coronavirus lockdowns. 

• The fast-paced recovery in job ads means solid 

employment gains should continue into early 2021 

at least. It also suggests the unemployment rate 

could fall quite quickly in 2021.

The economy and stock market will be rippers in 

2021 and 2022 and both will be supported on the 

political front: 

• The Morrison Government’s Budget of $213.7 

billion will propel the economy. 

• Low interest rates for three years will help create a 

Roaring 20s scenario. 

• The fact that we’re not travelling overseas means 

we’re spending $69 billion locally instead. 

• As borders open up and vaccinations happen, 

there’ll be more interstate spending for travel 

and business, which will be another boost to the 

economy and job creation. 

The hospitality industry benefits when consumer 

confidence is high as discretionary spending increases. 

We have done the ‘hard yards’ in 2020 and the QHA 

will continue to represent the interests of members to all 

levels of government to ensure the best possible trading 

conditions into the future. 

Source acknowledgement: 

‘15 reasons why the Aussie economy will be a ripper in 

2021 and some of my best tips ever!’ by Peter Switzer. 

Switzer Daily switzer.com.au. 

THE HOSPITALITY INDUSTRY BENEFITS 

WHEN CONSUMER CONFIDENCE IS HIGH AS 

DISCRETIONARY SPENDING INCREASES. 


TOP DROP 

FRESH HAZE IPA 

Deschutes Brewery 

REGATTA LAGER 

Slipstream Brewing 

Co. 

GLUTEN FREE SINGLE 

HOP PALE ALE 

4 Hearts Brewing 

HADES BITTER 

CHOCOLATE STOUT 

Helios Brewing 

Company 


Whilst completely blown 

away by their Fresh 

Squeezed IPA this one 

was nice but nowhere 

near as impressive. It’s an 

orange explosion, as you 

would expect, followed 

with hints of pineapple, 

grapefruit, caramel 

and malt. The dry pine 

bitterness balances the 

sweetness to a degree 

but not enough for my 

liking. 

I feel I load plaudits on 

certain breweries time 

and time again, but it 

is not intentional. It is 

simply because some 

consistently deliver the 

goods and Slipstream 

is one of them. I have 

loved their varied pale 

ales and this lager was 

no exception. A sparkling 

Helles, it has a superb 

bready aroma you expect 

of quality lagers with a 

nice touch of bitterness. 

This is subtle, refined pale 

ale using Millet, that is 

malted prior to its use in 

the brewing process, then 

coupled with Citra hops. 

The result is quite sublime 

with a light tropical fruit 

flavour featuring hints of 

lychee, lime and orange. 

Indeed, the flavour profile 

builds with each sip. It 

also features quite a dry 

yet refreshing finish. 

Hades may have been 

the Greek god of the 

dead but you will feel very 

much alive after this ripper 

stout. It’s not chocolately 

sweet but beautiful and 

bitter. You first get a 

subtle aroma of chocolate 

and vanilla thanks to the 

roasted cacao nibs and 

fresh vanilla beans used 

in the fermentation. And a 

taste of the same backs 

up the aroma. Very, very 

nice.

TOP DROP 

DEEP SPACE HAZE HAZY 

PALE ALE 

Aether Brewing 

H20 SPARKLING HOP 

WATER 

Heads of Noosa 

Brewing Co. 

JAPANESE LAGER 

Heads of Noosa 

HAZY IPA 

Terella Brewing 

Send me into space if 

there is more of this up 

there. Forget any food, I 

would be happy to survive 

on this alone. It’s a cloudy 

pineapple sustenance 

drink that is sure to put a 

smile on your dial. Beam 

me up Scotty! 

I confess, I didn’t think 

I would like it by any 

stretch. I was oh so 

wrong. I couldn’t believe 

it - incredibly refreshing on 

a hot day, and believe me, 

we lost air conditioning 

for the week and all I 

could do was reach for 

another of these. Zero 

sugar, zero alcohol but 

heaps of hop aroma and 

taste. Honestly, you have 

to try it. 

What a class drop. It 

captures the essence of 

Japanese style lagers that 

so many outside of the 

Land of the Rising Sun 

have failed to achieve. 

Using around 30 percent 

rice in their recipe, they 

have created a dry crisp 

lager that’s sweet on the 

nose and lean and clean 

in the mouth. Exceptional. 

Just grabbed a six pack. 

A good hit of bitterness 

and citrus with a light malt 

backbone. A solid hazy 

IPA. I particulalrly love 

how these guys describe 

the flavour profile of their 

beers along with the 

concentration of hops 

and malt on each bottle. It 

gives you an appreciation 

of the brewer’s intent in 

crafting this beer. 


A CRAFTY 

BUNCH 

W H Y N O T S T O C K & S U P P O R T 

4 Hearts Brewing 

The first brewery to open its doors in 

Ipswich in over 100 years, 4 Hearts 

brew masters are committed to 

premium local ingredients and 

profound taste. Preservative free 

and all natural ensuring the use 

of highest quality ingredients to 

consistently deliver a tasty beer 

every brew. Our core range features 

modern spins on traditional brews 

while our ever growing range of 

seasonal beers takes things to a 

more adventurous levels, utilising 

local seasonal produce as inspiration 

(honey, rosella or carrots anyone…) 

0439 439 710 

4heartsbrewing.com 

Aether Brewing 

Aether is more than just a brewery 

or just some beer. It is an expression 

of creativity, innovation and quality 

which is hand crafted by a team 

who treat each other as family. We 

are driven by our shared unrelenting 

passion for what we do and the 

dedication we have for great beer 

shows in each and every beer that 

leaves our home in the North of 

Brisbane. From our multiple award 

winning core range to our highly 

anticipated seasonal releases, we 

create a beer for every taste. 

07 3815 6455 

aetherbrewing.com.au 

Ballistic Beer Co. 

At Ballistic we have a simple theory. 

Fresh beer is the best beer. That’s 

why we brew in small batches, more 

frequently, and store it cold so you 

get the same blast of flavour our 

brewers do.Our pale ales, lagers, 

IPAs, sours and special releases will 

blow away the traditional ideas and 

expectations of what beer should be. 

Set in an old World War II 

ammunitions factory in the historic, 

industrial suburb of Salisbury Ballistic 

HQ is home to a team of innovative 

brewers who believe everyone 

should have the chance to enjoy a 

well crafted, quality beer. 

07 3277 6656 

ballisticbeer.com 

Helios Brewing Company 

Helios is the sun god of Greek myths. 

Each morning the rising sun marks 

Helios’ crossing over into the mortal 

world, driving a chariot drawn by 

wild horses that only he can control. 

Helios Brewing Company harnesses 

the sun’s power to sustainably create 

craft beer. Our brewing infrastructure 

has been custom-designed to 

maximise energy and water efficiency, 

minimize waste and carbon-footprint 

while capitalising upon Queensland’s 

renewable natural resources. We brew 

beers that are malt-forward, balanced, 

and intense using only the best 

ingredients, impeccable technique and 

sustainable practices. 

07 3392 9739 

heliosbrewing.com.au 

Slipstream Brewing 

Slipstream Brewing is an 

independently owned brewery based 

in Brisbane. We are a small but 

passionate team, producing some of 

the most accessible and sessionable 

craft beers in Australia. We’re the 

missing gap between bland beer 

and wanky beer, our beers hit the 

bullseye, brewed with nothing but 

pure flavour in mind. Hops are the 

heroes and we milk them for all 

their worth. We love the freshness, 

juiciness the zing and the zest. One 

sip, it tastes so good – capture 

that feeling and fill the fridge with 

it. Beer is the last thing you should 

settle on, so come and get caught in 

Slipstream. 

07 3892 4582 

slipstreambrewing.com.au 

Heads of Noosa Brewing Co. 


is an Australian independently 

owned brewery located in the 

heart of Noosa on the Sunshine 

Coast. With a passion for lagers 

and a stubborn focus on quality, 

we strive to produce simply 

exceptional beers. After nearly 

a decade in the making, we are 

here for the long haul, and we 

hope you join us on this journey... 

1300 1 HEADS 

headsofnoosa.com.au

Q U E E N S L A N D L O C A L S 

A CRAFTY 

BUNCH 

Boiling Pot Brewing Co. 

Everything we do at Boiling Pot 

Brewing Co. is influenced by our 

birthplace, Noosa, with all its beauty, 

nature and damn fine beer-drinking 

weather. 

We named the brewery in honour of 

the first headland in Noosa National 

Park, Boiling Pot, if you know it, 

you know it. If we could bottle the 

feeling you get at Boiling Pot, it’d be 

a bestseller. 

At Boiling Pot, we take what we 

do seriously but we know we’re 

not saving the world. Our mission 

is simple: to make life that little bit 

better for beer drinkers, one beer at 

a time. #cheerseverybody 

0414 415 920 

boilingpotbrewingco.com.au 

Terella Brewing 

Terella means “Little Earth”, and 

we’re building our vision of a dream 

brewery, drawing inspiration from 

science, a serious love of beer, and 

our connection to the local land. 

We’ve planted ourselves in North 

Arm, a rural setting between the 

hinterland and farms of the Sunshine 

Coast, surrounded by crops and free 

roaming cattle. Our concept is based 

on a sustainable cycle, producing 

what we need and using what we 

produce. 

22 rotational taps and a new exciting 

beer released every week! Pushing 

the limits of Hops and Grains to 

produce quality small batch brews 

for enjoyment. 

0492 929 357 

sales@terellabrewing.com.au 

terellabrewing.com.au 

Felons Brewing Co 

Founded by Brisbane locals, Felons 

Brewing Co. is a modern-day 

brewery proudly positioned on the 

banks of the Brisbane River. Our 

brewery is nestled down under the 

Story Bridge, within Howard Smith 

Wharves. We truly believe that beer 

is what binds us all to this great part 

of the world and as proud brewers, 

we believe in brewing with passion 

and freedom. 

07 3188 9090 

felonsbrewingco.com.au

A CRAFTY BUNCH 

HOTTEST 100 CRAFT OF 2020 


When it comes to people’s choice awards, the (GABS) 

Great Australasian Beer SpecTAPcular Hottest 100 

Craft Beers of 2020 has got to be up there among the 

most hotly contested in the country. 

In all, nearly 40,000 beer lovers cast around 200,000 

votes in the lead up to this year’s contest, with the 

winners announced on 25 January, just in time for a 

long weekend. 

The top gong for 2020 went to Bentspoke Brewery 

from Canberra for their Crankshaft beer, with Stone 

& Wood’s Pacific Ale (last year’s winner) coming in 

second, followed by Queensland’s Balter XPA in third. 

Queensland’s craft brewers featured heavily in the top 

10 with Sunshine Coasters Your Mates Larry coming 

in number 4, Black Hops G.O.A.T (Gold Coast) in 5th, 

Ballistic Hawaiian Haze (Brisbane) in 6th and Balter 

Hazy (Gold Coast) in 7th. The final three in the top 

10 went to Bridge Road Beechworth Pale Ale in 8th 

(Victoria), Young Henrys Newtowner in 9th (Sydney) 

and Bentspoke Barley Griffin (Canberra). 

Another Queenslander to make this year’s top 100 

with one beer were Heads of Noosa Japanese Lager, 

37th (Noosa Heads). Other Queenslanders with 

multiple listings included: Your Mates (4), Black Hops 

(7), Ballistic (5), Balter (5) and Burleigh (2). All up, 25 

Queensland beers out of 100. 

Bentspoke’s head brewer and co-owner Richard 

Watkins said the team was excited to have finally hit 

the top spot. 

“We’re blown away that our small independent 

brewery from Canberra can take Crankshaft to the 

number one spot in Australia’s biggest beer poll,” he 

said. 

“Crankshaft holds a very special place in our hearts as 

one of our original beers on tap when we first opened 

in Canberra in 2014. 

“We are thrilled with the support of Crankshaft from 

Canberra and around Australia. 

“So many of our friends and colleagues at breweries 

around the country have done so well in this year’s 

poll, we are especially proud that Canberra brewers 

have 12 spots in the top 100. It’s a testament to 

the local culture here – customers really believe in 

drinking good quality local beer and supporting small 

independent breweries.” 

Co-owner Tracy Margrain said the win would 

encourage the brewery to “bend the rules of beer 

further than we have before”. 

“It’s an incredibly exciting way to start 2021, and of 

course, we’ll have more exciting new beers coming up 

this year.” 

The GABS team also released a Hottest 100 Indie 

Craft Beers 2020 list (won by Bentspoke Crankshaft) 

and Hottest 100 New Craft Beers 2020 list for beers 

first appearing in 2020 which was 

won by Canberra’s Capital team with the Capital eXtra 

Pale Ale. Queensland beers, Black Hops Neverland 

Hazy IPA, Balter Dry Haze, Ballistic Lager Classic 

Pilsner and Your Mates Eddie Session Pale Ale made 

the top 10 on the new beer list. 

The GABS organisers are planning to host this year’s 

festival on Saturday, April 17 at the Brisbane Exhibition 

and Convention Centre. Keen an eye on their website 

at gabsfestival.com or their social media 

feed@gabsfestival for more information.

A CRAFTY BUNCH 

SLIP ON IN 

As Yeroongpilly-based boutique beer business 

Slipstream Brewing nears its fifth anniversary 

of operation, and the fourth year since the 

commissioning of its brewery in May 2017 – it seems 

business is booming. 

The makers of the Vintage Cellars 2020 award winning 

Laguna Tropical Pale Ale, which dominated the Best 

Summer Style Ale category, have announced plans for 

$1.5m upgrade of their Wilkie Street venue. 

The cellar door has been temporarily closed to allow 

the builders in as they reimagine the BrewPub’s interior 

to create a more welcoming and family-friendly venue 

for the local community to enjoy. 

Slipstream Brewing founders Deale and Elisa Stanley- 

Hunt said the changes would allow them to increase 

their hospitality offerings as well as boost production 

capacity to meet the increasing demand for their beer. 

The new venue will bring the customers closer to 

the brewery space allowing them to see the inner 

workings first hand while enjoying an ale and some 

food themselves. 

California-inspired dishes described as being 

“seasonal and light” will be served from the full 

industrial kitchen including a pizza oven and smoker. 

The renovation will enable the business to cater for 

250 people across the indoor and outdoor dining 

options. 

“The new brewpub, which has been made possible 

by our partnership with Mighty Craft, is on schedule to 

open at the end of February,” Deale and Elisa said. 

“We are proud to be making some of the most 

sessionable and accessible craft beers available, 

and we’re excited by the opportunities this new 

facility provides us to introduce more people to the 

Slipstream range.” 

The venue update has been matched with a refresh of 

the business logo and branding. 

The read and white Slipstream logo has had a tweak 

in design on the new packaging – the previous 

colours, typography and illustrations remain though. 

They’ve also added the tagline ‘Pure Flavour’ across 

all of their brand touchpoints. 

“We wanted to keep the key elements of the current 

packaging and a similar Slipstream handwriting across 

the products, and the new branding achieves all of 

this. 

“Our beers have always been brewed with no tricks, 

bells or whistles. 

“It’s all about the flavour and we wanted to convey this 

clearly on the new packaging,” they said. 

As for what to do with the new venue when it’s 

opened, the Slipstream team are already busy plotting 

events including Beer Masterclasses, Meet the Brewer 

Sessions, and Beer Dinners and Festivals. 

Slipstream Brewing’s new brewpub is set to open 

as this edition goes to print. It is located at 94 Wilkie 

Street, Yeerongpilly, QLD. 


WINE with John Rozentals 

THE MASTER BLENDER 

JOHN ROZENTALS WRITES ABOUT 

JEAN-CLAUDE MAS, WINEMAKER AT DOMAINES 

PAUL MAS, WHO HAS BEEN CALLED ‘THE 

POWERHOUSE OF THE SOUTH OF FRANCE’ 

AND ALSO ‘THE MASTER BLENDER’. 

Jean-Claude Mas’s vineyard knowledge and 

winemaking skills are so highly regarded that 

Domaines Paul Mas has just been voted European 

Winery of the Year by Wine Enthusiast magazine in its 

2020 Wine Star Awards. 

Since his humble beginnings, Jean-Claude has used 

his passion for and expertise of the terroirs of the 

Languedoc-Roussillon wine region to thoughtfully 

expand the holdings of Domaines Paul Mas to over 

2300 hectares of vineyards. 

He now produces around 20 million bottles of wine a 

year, and distributes them to more than 70 countries. 

He has perfected the art of blending and is able to 

craft wines from some 45 different grape varieties from 

25 diverse terroirs in the Languedoc, always aiming for 

what he calls “rural luxury”. 

Two wines that encapsulate this great winery and its 

stellar vineyards are now available. 


Jean-Claude Mas: 

his vineyard knowledge 

and winemaking skills 

are highly regarded.

TOP SHELF with John Rozentals 

2018 BLANC Vignes de St Pierre 

($18.50): 

For this dry white, Jean-Claude has 

selected a blend of terret blanc, 

ugni blanc, chasan, vermentino and 

sauvignon blanc from the Languedoc. 

Jean-Claude has created a delicious 

and unique wine which showcases 

the wine region it comes from. It has a 

long, refreshing finish and great food 

compatibility. It is a natural with any 

fish or shellfish dish on the BBQ or a 

salad. 

2019 ROSÉ Vignes de St 

Pierre ($18.50): 

Jean-Claude has blended 

grenache, cinsault and syrah for 

this dry rosé. Each grape variety 

was vinified separately, pressed 

with a pneumatic press and 

only the free-run juice was used 

to blend together to make an 

elegant, smooth and perfectly 

balanced rosé. This is another 

wine that goes brilliantly with food. 

It offers great value and its flavours 

transport the tastebuds to the 

south of France, even if you aren’t 

allowed to travel there yourself this 

summer. 

covid-19 

WINE OF THE WEEK 

ROSÉ VODKA Svedka ($49.00 

750ml): 

Not really wine but alcoholic, crisp 

and dry so I think I can get away with 

writing about it. A delicious summery 

mixer that makes a terrific sparkler 

with a dash of soda and is ready for 

garnishing with a ripe strawberry. 

. 


PUB TALK with Paul St John-Wood 

ALREADY IN FULL SWING 


Despite COVID-19 restrictions the QHA Events Calendar 

for 2021 is already in full swing. We held the annual 

Hoteliers Symposium in Brisbane at the Paddington 

Tavern in early February and the Pubs, Pots & Profits 

forum in conjunction with CUB in Biloela in late February. 

Then there’s the annual QHA/IGT Golf Day which will 

be held this month on the 15th at the Maroochy River 

Golf Club and Surf Air Beach Hotel followed by the first 

Hoteliers Meeting of 2021 to be held in Ipswich on the 

23rd. Make sure you check out the calendar on the QHA 

website for upcoming events in your region of the state. 

One-off extended hours permit – Easter 

For any hoteliers looking to utilise a one-off extended 

hours permit over the Easter long weekend, please 

remember you must have your application in to OLGR by 

no later than Friday 12 March. Conditions and restrictions 

for these applications can be found on the OLGR website 

through your client portal. 

Footy Tipping Competitions 

Following the uncertainty we all witnessed with the 2020 

national sporting seasons, we’re hoping 2021 will see a 

return to normality. This of course means we’ll be kicking 

off footy tipping competitions very soon! If you require 

assistance or clarification with rules around incentives 

and advertising please contact the QHA. A reminder as 

well, we have corporate partners who can provide tipping 

posters and draw cards if you are madly rushing around 

last minute trying to organise them. 

Liquor supply and consumption in hotels outside of 

licenced trading hours 

It is timely to remind hoteliers, particularly those who 

reside at their licenced premises, that supply (including 

gratuitous supply) and consumption cannot take place 

on the licenced premises outside of your standard trading 

hours without the prior approval of OLGR. The fines for 

unauthorised supply after hours are in excess of $7,000 

which includes a risk criterion fee which is added to your 

next annual liquor licence renewal fee. It is a common 

misconception that publicans who reside at the premises 

can supply and consume liquor with family or friends in 

the hotel when the hotel is closed. This can only take 

place in an area which is considered the residence (not 

the public bar), or again can happen in the licenced area 

but only with the prior approval from the regulator. 

Ipswich Hoteliers Meeting 

The first QHA Regional Hoteliers Meeting for 2021 will 

be held in Ipswich on Tuesday 23 March – this date 

marks 12 months to the day since the first industry-wide 

on-premise shutdown due to the COVID-19 pandemic. 

While these meetings are an excellent opportunity for 

hoteliers from around the region to network with industry 

counterparts and suppliers, it’s also a chance to debrief 

on restrictions imposed as a result of the pandemic 

and discuss ways to grow your respective businesses 

going forward. Hoteliers in the greater Ipswich area will 

have received details of the meeting via the standard 

communication channels.

WE ACCOMMODATE GUESTS. 

NOT BAD BEHAVIOUR. 

WE’RE A 

V E N U E 

WARM 

Welcoming. 

Attentive & here to assist. 

Respectful & responsible. 

Manners matter. 

visit our website for 

more info qha.com.au

TRADE DIRECTORY 

HOLDING REDLICH 

Full range of commercial legal services to assist the liquor and 

gaming industry, including all Liquor/Gaming applications and 

advisory, WHS, employment and property services. 

Robert Lyons | P: 07 3135 0559 

E: robert.lyons@holdingredlich.com 

Darren Anderson | P: 07 3135 0542 

E: darren.anderson@holdingredlich.com 

www.holdingredlich.com 

INSURANCE | RISK MANAGEMENT | CONSULTING 

Your trusted advisor, helping you identify the risks your 

business faces and finding the right insurance solution to 

protect the future of your business. 

Call: 1800 240 432 

www.ajg.com.au 

MARKET LEADING BRANDS IN EQUIPMENT 

No matter the size, shape or demands placed on your 

business, we have the ability to deliver equipment that is 

functional, adaptable and reliable. Convotherm, Waldorf, 

Waldorf Bold, Turbofan, Washtech. 

Phone: 1300 268 798 E: info@moffat.com.au 

Service department: 1300 264 217

TRADE DIRECTORY 

13cabs...24/7... 

WE’LL GET YOU THERE 

Need an Airport shuttle? 

Need your team transported? 

Need a parcel delivered? 

Sign up to 13cabs.com.au 

or Call Renata Sekulic 

0466 535 428 

LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND 

Mullins’ hospitality team has unrivalled experience in the liquor 

and gaming sector, developed over 30 years. From greenfield 

applications and integrated developments to liquor and 

gaming compliance and employment advice - we are your 

one-stop-shop to ensure the best outcomes for your hotel. 

Curt Schatz, Managing Partner 

Direct: 07 3224 0230 

Email: cschatz@mullinslawyers.com.au 

mullinslawyers.com.au 

RAMSDEN LAWYERS 

The commercial team at Ramsden 

Lawyers has extensive expertise in 

hospitality, liquor and gaming law. 

Call us today for a free 30-minute 

consultation. 

P: 1300 749 709 

www.ramsdenlaw.com.au 

CASINO CONSOLES 

Footrest, slimline and cashless bases 

available. Casino Consoles, the only 

name you need when it comes to 

professional poker machine bases 

and screening. 

P: 07 3890 2969 

www.casinoconsoles.com.au 

BIGGER 

IS 

BETTER 

Queensland Office 

10/3986 Pacific Highway 

Loganholme QLD, 4129 

sggaming.com/australia 

Phone (07) 3458 9180 

© 2019 Hasbro. 

SCIENTIFIC GAMES 

This new generation of exciting game 

content draws on the strength of 

Scientific Games to create one of 

the most dynamic game libraries 

in the market. 

P: 07 3458 9180 

www.sggaming.com/australia 

QHA 

MEMBER 

OFFER 

STODDART 

Stoddart are one of Australia’s leading manufacturers and 

importers of a large range of world leading equipment for 

food service and bar applications. 

Darrin Miller P: 0417 867 979 

Email: dmiller@stoddart.com.au 

stoddart.com.au 

CITY PROPERTY SERVICES 

Over 25 years of commercial cleaning services | Triple certified 

Quality assured | EcoClean Certified using environmentally 

friendly products. Get 2 weeks free with any 12 month 

contract when mentioning this advert. 

Free Quotations P: 1300 630 636 or 07 3391 2005 

www.citypropertyservices.co 


QHA PARTNERS & CORPORATE MEMBERS 

QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY. 

THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES 

MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA 

PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999. 


ACCOUNTING/ TAX 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

HLB Mann Judd - 

Chartered Accountants 

Ph: 07 3001 8800 

hlb.com.au 

Prosperity Advisers QLD 

Ph: 07 3007 1971 

prosperityadvisers.com.au 

ShineWing Australia 

Ph: 07 3085 0888 

shingwing.com.au 

Hotel Accountants Pty Ltd 

Ph: 07 5560 8988 

hotelaccountants.com.au 

McGrathNicol 

Ph: 07 3333 9800 

mcgrathnicol.com 

Professional Client Services 

(QLD) P/L- Accountants & 

Business Advisors 

Ph: 07 3209 4452 

pcsqld.com.au 

ARCHITECTS / REPAIRS 

REFURBISHMENT/ 

RECONSTRUCTION / 

CONSTRUCTION 

BSPN Architecture 

Ph: 07 3851 9100 

bpsn.com.au 

Paynters - Design & 

Construction 

Ph: 07 3368 5500 

paynters.com.au 

Rhinoplay 

Ph: 0419 536 709 

rhinoplay.com.au 

Rohrig Hospitality 

Ph: 07 3257 4411 

rohrlg.com.au 

BWC Constructions Pty Ltd 

Ph: 0403 579 997 

bwcgroup.com.au 

Hot Concepts Design and 

Construction 

Ph: 07 3277 7740 

hotconcepts.com.au 

ICM Construction 

Ph: 1300 798 107 

icmco.com.au 

IQ Construct 

Ph: 0401 483 209 

iqconstruct.com.au 

New Life Restorations 

Ph: 1300 356 633 

newliferestorations.com.au 

Tonic Design 

Ph: 07 3852 5100 

tonic.cc 

BEVERAGES 

Accolade Wines 

Ph: 07 3252 7933 

accolade-wines.com 

Asahi Premium 

Beverages 

Ph: 07 3868 2388 

schweppes.com.au 

Beam Suntory 

Ph: 02 8977 9700 

beamsuntory.com 

Brown-Forman 

Australia P/L 

Ph: 07 3010 2000 

brown-forman.com 

Carlton & United 

Breweries 

Ph: 07 3666 4104 

cub.com.au 

Coca-Cola Amatil 

Ph: 13 26 53 

ccamatil.com 

Diageo 

Ph: 07 3257 0800 

diageo.com 

Ice & Beverage Solutions 

Ph: 5578 9820 

iceandbeverage.com.au 

Lion 

Ph: 07 3361 7400 

lionco.com 

Liquid Specialty 

Beverages 

Ph: 07 5440 2006 

liquidsb.com.au 

Pernod-Ricard Australia 

Ph: 07 3340 5471 

pernod-ricard.com 

Red Bull Australia 

Ph: 02 9023 2892 

redbull.com.au 

Samuel Smith & Son 

Ph: 07 3373 5777 

samsmith.com 

Sirromet Wines 

Ph: 07 3206 2999 

sirromet.com 

Treasury Wine Estates 

Ph: 03 9685 8000 

treasurywineestates.com 


Ph: 0401 399 625 

headsofnoosa.com.au 

Nextgen Liquor Marketing 

Pty Ltd 

Ph: 0414 654 778 

nextgenlm.com.au 

BUILDING SUPPLIES 

& SERVICES 

Bunnings 

Ph: 07 3452 5725 

bunnings.com.au 

Artistic Flooring 

Ph: 07 3890 7799 

artisticflooring.com.au 

EDUCATION, TRAINING 

& EMPLOYMENT 

Best Security - Security 

and Training 

Ph: 07 3212 8460 

bestsecurlty.net.au 

Frontier Leadership 

Ph: 0423 097 246 

frontierleadership.edu.au 

Federation Academy 

Ph: 0423 097 246 

federationacademy.edu.au 

MLKA Hospitality 

Recruitment 

Ph: 07 4128 8400 

mlkarecruitment.com.au 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality. 

com.au 

Tribe Workforce Solutions 

Ph: 07 3238 0808 

tribeworkforce.com.au 

Zenith Hospitality Staffing 

Solutions 

(07) 3002 4000 

zenithhospitality.com 

ENERGY GAS/POWER 

BOC Limited 

Ph: 07 3212 4135 

boc.com.au 

SolarXpress 

Ph: 07 5495 6222 

solarxpress.com.au 

TransTasman 

Energy Group 

Ph: 1300 118 834 

tteg.com.au 

Bromic Heating 

02 9426 5222 

bromicheating.com 

Building Tuner 

Ph: 0422 218 375 

buildingtuner.com.au 

ELGAS 

Ph: 02 9672 0777 

elgas.com.au 

Energy Saving Products 

Pty Ltd 

Ph: 0429 820 101 

energysavingproducts.online 

FINANCES, BANKING, 

INSURANCE & 

INVESTMENTS 

Beyond Payment 

Systems Pty Ltd 

Ph: 07 3505 2217 

beyondpaymentsystems. 

com.au 

BDO Australia 

Ph: 07 3237 5999 

bdo.com.au 

Gallagher Insurance 

Brokers 

Brisbane: 07 3367 5000 

Nth QLD: 07 4753 5311 

Toowoomba: 07 4639 7102 

ajg.com.au 

Green Finance Group 

Ph: 0457 883 700 

greenfinancegroup. 

com.au 

GSA Insurance Brokers 

Ph: 02 8274 8138 

gsaib.com.au 

Silverchef 

Ph: 07 3335 3392 

silverchef.com.au 

St.George Industry 

Banking 

Ph: 0435 438 306 

stgeorge.com.au/ 

business 

Waratah Debt Capital 

Ph: 0448 681 783 

waratahmanagement. 

com.au 

Westpac Banking 

Corporation 

Ph: 0438 701 195 

westpac.com.au 

BALANZ – 

Banking Solutions & Advice 

Ph: 0413 996 480 

balanz.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

BUPA - health insurance 

Ph: 134135 

(quote ID 2109197) 

bupa.com.au 

Trinitas Australia Pty Ltd 

Ph:1300 836 02w5 

trinitas3.com.au 

FOOD & ASSOCIATED 

BUSINESSES 

PFD Food Services 

Ph: 131 733 

pfdfoods.com.au 

CTB & Co 

(Cooking the Books) 

Ph: 1300 911 282 

cookingthebooks.com 

GAMING & RACING 

Ainsworth Game 

Technology P/L 

Ph: 07 3209 6210 

ainsworth.com.au 

Aristocrat Leisure 

Industries 

Ph: 07 3727 1600 

aristocrat.com.au 

IGT 

Ph: 07 3890 5622 

igt.com.au 

Konami Australia 

Ph: 02 9666 3111 

konamiaustralia.com.au 

MAX 

Ph: 0436 839 857 

max.com.au 

Scientific Gaming 

Ph: 02 9773 0299 

scientificgames.com 

Tabcorp Keno 

Ph: 07 3243 4113 

tabcorp.com.au 

TAB 

Ph: 1800 823 888 

tab.com.au 

UTOPIA Gaming Systems 

Ph: 1800 200 201 

utopiagaming.com.au 

Australian Pokie Consoles 

Ph: 0413 261 777 

clubsandpubs.com.au 

Casino Consoles 

Ph: 07 3890 2969 

casinoconsoles.com.au 

HOSPITALITY 

CONSULTANTS 

Silverchef 

Ph: 07 3335 3392 

silverchef.com.au 

AHS Hospitality 

Ph: 07 5512 6143 

ahshospitality.com.au 

Clear to Work 

Ph: 07 3399 2894 

cleartowork.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

DNS Specialist Services 

Ph: 0433 906 809 

dnsspecialistservices.com.au 

DWS Hospitality Specialists 

Ph: 07 3878 9355 

dws.net


Frontline Hospitality 

Queensland 

Ph: 07 3319 1863 

frontlinerecruitmentgroup. 

com/hospitality 

Nuvho 

Ph: 07 3357 9951 

nuvho.com 

Professional Hospitality 

Ph: 07 3160 8132 

professionalhospitality.com.au 

HOTEL ENTERTAINMENT 

Fox Sports 

Ph: 0403 061 412 

foxsports.com.au 

Foxtel for Business 

Ph: 1300 720 630 

austar.com.au 

Sky Channel 

Ph: 07 3228 6344 

Freecall: 1800 251 710 

skychannel.com.au 

The Card Network 

Ph: 1300 375 346 

thecardnetwork.com.au 

Nightlife - Music & Video 

Freecall: 1800 679 748 

nightlife.com.au 

Pro Score - Sporting 

Promotions 

Ph: 0431 366 800 

proscore.com.au 

Rooks Entertainment 

Ph: 07 4068 8633 

rooks-entertainment.com.au 

HOTEL & BAR SUPPLIES 

BOC Limited -Gas/ 

Reticulation Supply 

Ph: 07 3212 4322 

boc.com.au 

Reward Hospitality 

Ph: 07 3341 5929 

rewardhospitality.com.au 

HOTEL BROKERS / 

REAL ESTATE / 

PROPERTY VALUERS 

Off Market Hotels 

Chris Cameron 

Ph: 0477 271 875 

offmarkethotels.com.au 

Power Jeffrey & Co - 

Hotel Brokers 

Ph: 07 3832 6000 

powerjeffrey.com.au 

CRE Brokers 

Ph: 07 5371 0165 

crebrokers.com 

HTL Property 

Ph: 02 8016 3810 

htlproperty.com.au 

LEGAL 

Mullins 

Ph: (07) 3224 0222 

mullinslawyers.com.au 

Corrs Chambers 

Westgarth – Lawyers 

Ph: 07 3228 9778 

corrs.com.au 

Bennett & Philp Lawyers 

Ph: 07 3001 2999 

bennettphilp.com.au 

Commercial Licensing 

Specialists 

Ph: 07 5526 0112 

clslicensing.com.au 

Holding Redlich 

Ph: 07 3135 0500 

holdingredlich.com 

Ramsden Lawyers 

Ph: 07 5554 1964 

ramsdenlaw.com.au 

LIQUOR 

BUYING GROUPS 

Bottlemart 

Ph: 1300 733 504 

bottlemart.com.au 

QHA PLATINUM PARTNERS 

QHA DIAMOND PARTNERS 

QHA GOLD PARTNERS 

Andale Beverage Systems 

Ph: 07 3421 5200 

andale.com.au 

Barton Health 

info@bartonhealth.com.au 

bartonhealth.com.au 

FSM 

Ph: 0400 099 992 

fsm-pl.com.au 

Impressive Medical Supplies 

Ph: 02 9772 0383 

impressivemedicalsupplies. 

com 

KNWT Services 

E: BDManager@ 

KNWTServices.com.au 

Stoddart 

Ph: 0437 576 447 

stoddart.com.au 

Independent Liquor 

Group 

Ph: 07 3713 2751 

ilg.com.au 

LIQUOR 

WHOLESALE GROUPS 

ALM (Australian Liquor 

Marketers) 

Brisbane: 07 3489 3600 

Townsville: 07 4799 4022 

Cairns: 07 4041 6070 

almliquor.com.au 

OTHER / 

UNIFORMS / 

PROMOTIONAL 

Pillow Talk 

Ph: 07 3248 4900 

pillowtalk.com.au/ 

commercial 

Total Uniform Solutions 

Ph: 07 3666 0110 

uniform.com.au 

Trans Tasman Energy 

Group 

Silverchef 

BDO Australia 

Power Jeffrey and 

Company 

Best Security 

Platypus Print 

Packaging 

Rohrig Group 

St George Bank 

Red Bull Australia 

BSPN Architecture 

BOC Limited 

QHA SILVER PARTNERS 

Ice & Beverage 

Solutions 

GSA Insurance 

Brokers 

QHA BRONZE PARTNERS 

Paynters 

Prosperity Advisers 

QLD 

H&L 

Complete Property 

Service Australia 

Green Finance 

Group 

HLB Mann Judd 

13cabs 

Beyond Payment 

Systems 

Off Market Hotels 

UTOPIA Gaming 

Systems 

Rhinoplay 

Pillow Talk 

Liquid Specialty 

Beverages 

SolarXpress 

ShineWing Australia 

Smartpay EFTPOS 

The Card Network 

Cardtronics 

Waratah Capital 



APPROVED 

MANAGER’S 

LICENCE 

RESPONSIBLE MANAGEMENT 

OF LICENSED VENUES 

TRAINING 

“HONESTLY THE BEST TRAINING 

SESSION! FUN AND LIGHT-HEARTED 

WHILE BEING VERY INFORMATIVE AND 

KNOWLEDGEABLE. THANKS, QHA.” 

OTHER COURSES OFFERED: 

Online RSA/RSG Training 

Gaming Nominee Training 

Employment Relations Training 

Employment Relations Webinar 

Responsible Management of Licensed Venues 

Training is a mandatory training requirement 

for those applying for a liquor licence, and 

applicants for an Approved Manager’s Licence. 

Training is offered face to face at regional 

centres throughout Queensland. 

For more information please contact the 

QHA Training Centre 

Ph: 07 3221 6999 Fax: 07 3221 6649 

Email: training@qha.org.au 

Web: www.qha.org.au 

POINT OF SALE / 

PAYMENTS 

Cardtronics Australia 

Ph: 0466 148 752 

cardtronics.com.au 

H & L Australia Pty Ltd 

Ph: 1800 778 340 

hlaustralia.com.au 

Smartpay EFTPOS 

Ph: 1800 572 038 

www.smartpay.com.au 

Bepoz Retail Solutions 

Ph: 1300 023 769 

bepoz.com.au 

Banktech 

Ph: 1800 080 910 

banktech.com.au 

Harris Data Systems 

Ph: 07 5535 7677 

harrisdata.com.au 

PRINTING / PACKAGING 

Platypus Print Packaging 

Ph 07 3352 0300 

www.platys.com.au 

SECURITY / CLEANING 

Best Security 

Ph: 07 3212 8460 

bestsecurity.net.au 

Complete Property 

Service Australia 

Ph: 07 3180 3800 

cpsa.online 

Callington Group of 

Companies 

Ph: 02 9898 2700 

callingtonhaven.com 

CMBM Facility Services 

Ph: 07 3391 1040 / 

0419 708 715 

cmbm.com.au 

JC Eco Blasting 

Ph: 0417 702 227 

jcecoblasting.com 

Lotus Commercial Pty Ltd 

Ph: 1300 653 536 

lotusfilters.com.au 

Luxxe Outsourced Hotel 

Services 

Ph: 0426 263 636 

luxxe.com.au 

Ozland Group Solutions 

Ph: 0419 222 344 

ozlandgroupsolutions.com.au 

Silix 

Ph: 1300 060 628 

silix.co 

Tru Security Services 

Phone: 0452 377 662 

trusecurity.com.au 

SUPERANNUATION 

lntrust Super Fund 

Ph: 07 3013 8700 

intrust.com.au 

TECHNOLOGICAL 

PRODUCTS & SERVICES 

BSV 

Ph: 1300 244 727 

bigscreenvideo.com.au 

BYTO 

Ph: 0402 561 539 

Byto.com.au 

DQ VIP Systems 

Ph: 0448 749 008 

getdqd.com 

foundU 

Ph: 07 3876 3783 

foundu.com.au 

IDU Technologies Pty Ltd 

mitch@idu-identification.com 

idu-identification.com 

JB Hi-Fi Commercial 

Division 

Ph: 07 3360 9925 

jbhifi.com.au 

JVG Sound Lighting & Visual 

Ph: 07 5599 1222 

jvgsound.com.au 

me&U 

Ph: 02 9057 8500 

meandu.com.au 

onPlatinum ICT 

Ph: 0402 281 561 

onplatinum.com.au 

SafeVisit 

Ph: 0432 504 801 

safevisit.com.au 

Scantek Solutions 

Ph: 1300 552 106 

scantek.com.au 

Schmick Cards 

Ph: 07 5514 6616 

schmick.com.au 

Tanda 

Ph: 1300 859 117 

tanda.co 

TableTime Pty Ltd 

Ph: 0405 052 682 

tabletime.com.au 

Uorda 

c.toovey@uorda.com 

uorda.com 

ViMedia 

Ph: 1300 846 334 

klackit.com 

VIS Global Pty Ltd 

Ph: 0450 385 180 

visglobal.com.au 

13001 COMMS Pty Ltd 

Ph: 1300 126 667 

13001comms.com.au 

TRANSPORT 

A.P. Eagers Limited 

Ph: 07 3109 6731 

apeagers.com.au 

13cabs 

Ph: 132 227 

13cabs.com.au 

WASTE MANAGEMENT 

Bottlecycler (QLD) Pty Ltd 

Ph: 1300 306 039 

bottlecycler.com 

Envirobank Recycling 

Ph: 07 3063 7677 

envirobank.com.au

INVALUABLE INFORMATION 

AT YOUR FINGERTIPS 

HR MANUAL 

Containing a wealth of policy, contract and position 

description templates and tools. 

HR MANUAL $300 

ANNUAL DIGITAL UPDATES $75 

CONTACT US TODAY 

P: 07 3221 6999 F: 07 3221 6649 E: er@qha.org.au W: qha.org.au

MAKE YOUR 

VENUE THE HOME 

OF US SPORTS! 

SKY Sports 1 

NFL RedZone + 24/7 NFL channel 

SKY Sports 2 

24/7 NBA TV 

SKY Sports 3 

24/7 MLB Network 

SIGN UP TODAY! 

Reach out to your Wagering Sales 

Executive to find out more. 

Think! About your choices. Call Gambler’s Help, Gambling Help or the ACT Gambling Counselling & Support Service on 1800 858 858 

www.gamblinghelp.nsw.gov.au or www.gamblinghelponline.org.au. Don’t chase your losses. Walk away. Gamble Responsibly.

QHA_Review March_2021

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