QHA_August-2021-Digital

q u e e n s l a n d h o T E L S a s s o c i a t i o n
a u g u s t 2 0 2 1 e d i t i o n
eco gem
GO TRAVELLING AMONG THE TREES
INSIGHT:
TALES FROM THE
TOP END
ROYAL FAMILY:
SPRINTING INTO
LEYBURN
CRAFTY BUNCH:
HAVING
A CRAIC

In business, you can’t just be brave...
be
At Beyond Payments, we’re here to help your business move forward without fee.
Our fee free eftpos solution goes way beyond the
norm. With more and more people choosing to pay
on card, businesses can’t continue to foot the bill.
And in this post Covid era, there’s a real necessity
to continually reduce the cost of doing business.
Enter our Feeless Eftpos Solution that is not only
a fully compliant payment processing system
that seamlessly integrates with your POS and
mobile terminals, funds settle the same day as
the transaction. Most importantly however, we
enable you to fully recover 100% of you monthly
merchant service costs.
Save money
feeless.com.au
beyondpaymentsystems.com.au
1300 192 600
Authorised sales partner of
FEE-FREE EFTPOS •
• FEE-FREE EFTPOS
Settle same day
No fees, ever
Fully compliant
Keep current
bank account

QHA Vice President, Matt Coorey, and Chief Executive, Bernie Hogan, at the Humpty Doo Hotel in the Northern Territory
CONTROL YOUR FUTURE -GET A VACCINE
IT’S TIME TO CONTROL
OUR OWN FUTURE, GET
A VACCINE AND TELL
YOUR FRIENDS TO AS
WELL
It has been a harrowing month for our industry in Queensland. Despite once again
displaying how good our health system is at tracing, quarantining, and caring
for people with COVID-19 the effects of this disease are being felt right across
Queensland.
For the first time, Townsville, including Palm and Magnetic Island, were wrapped into
lockdowns and now three week-long restrictions. At the QHA we have heard the cries
from across the state of how the hospitality industry has been closed whilst most of
the economy continues including retail shopping (not for essential items).
The Queensland Government have talked endlessly about how they keep
Queenslanders safe but the growing level of dissatisfaction in the tourism and
hospitality sector is palpable.
This is the same across Australia, as every state is in a continual state of crisis that
is self-defeating and demoralising to holiday makers, party-goes or even the casual
restaurant customer. There has to be a better way.
Strangely enough we now need to look at those countries that were the laughing stock
of the world six months ago but are now well ahead of Queensland in restrictions.
The UK and USA were in the depths of the pandemic with overloaded health systems
and rampant infections however through the not-so-magic of science they are well
ahead of us. They have got vaccine rates over 60%.
The QHA has made a commitment to the Australian Government to encourage every
member and every industry partner that can medically do so, to get vaccines. Both of
them and as soon as you can. The hotel and hospitality industry have taken a lot of
hits in the last 18 months. No one is interested in the squabbling over who’s fault it is
or how many vaccines are going to one state or another, or wait times.
It’s time to control our own future, get a vaccine and tell your friends to as well.
BERNIE HOGAN
QHA CHIEF EXECUTIVE/EDITOR
QHA REVIEW | 3

o u r c o v e r :
Stephen Liew
www.sjl.photography
Instagram
@steve_jl_photography
3 EDITOR’S LETTER
5 CONTRIBUTORS
a u g u s t 2 0 2 1 e d i t i o n
QHA
Level 14, 270 Adelaide Street
Brisbane, Queensland 4000
GPO Box 343
Brisbane, Queensland 4001
Phone: 07 3221 6999
1800 177 594
Fax: 07 3221 6649
Web: www.qha.org.au
Email: info@qha.org.au
Office Hours
8.30am – 5.00pm Monday to Friday
President
Mr Tom McGuire AM
Senior Vice President
Mr Richard Deery
Vice Presidents
Mr Scott Armstrong
Mr Brad Fitzgibbons
Mr Matthew Coorey
Chief Executive and Editor
Mr Bernie Hogan
www.qha.org.au
6 NEWS
14 FEATURE:
THALA BEACH NATURE RESERVE
26 FOCUS
SUSTAINABILITY SPICERS
34 SEARCH:
NT FOCUS
41 ACCOMMODATION UPDATE
48 ROYAL FAMILY:
ROYAL HOTEL LEYBURN
52 TOP DROP
54 A CRAFTY BUNCH
59 WINE & PUB TALK
62 TRADE DIRECTORY
64 PARTNERS & CORPORATE MEMBERS
QHA REVIEW | 4
QHA REVIEW is published by the Queensland
Hotels Association ABN 54 878 166 941.
All information is correct at time of going to press.
The publishers cannot accept responsibility for
errors in articles or advertisements, or unsolicited
manuscripts, photographs or illustrations.
The opinions and words of the authors do not
necessarily represent those of the publisher. All
rights reserved. Reproduction in part or whole is
strictly prohibited without prior permission.
EDITORIAL & ADVERTISING
For all editorial and advertising queries:
Simon Cross 0413 698 630
qhareview@qha.org.au

DAMIAN STEELE
QHA Industry
Engagement
Manager
A hospitality industry
professional with over
30 years’ experience
in liquor, gaming and
operations. Damian
has a strong focus
on compliance and
legislation.
ROSS TIMS
QHA Training and
Safety Manager
Ross manages the
development and
delivery of industry
related training courses
and the provision of
workplace health and
safety services to
QHA member hotels
and other hospitality
venues.
PAUL ST JOHN-WOOD
QHA Membership Officer
Paul is the face of the
Association to many QHA
members as he travels the
length and breadth of the
state visiting, advising and
assisting publicans.
JUDY HILL
QHA Accommodation
Division Manager
As a professional
advocate for the
accommodation sector
of the hotel industry,
Judy advises and
represents members
on matters including
tourism legislation,
marketing strategy,
risk management and
airline regulation.
WESLEY DAVEY
QHA Senior
Employment
Relations Advisor
Wesley is an HR
practitioner with
diverse experience
advising and assisting
businesses in the
hospitality industry with
employment relations
matters.
THE HON SHANNON
FENTIMAN MP
Attorney-General and
Minister for Justice
Shannon Fentiman
is the Labor member
for Waterford in the
Queensland Legislative
Assembly. She is also
the Minister for Women
and the Minister for the
Prevention of Domestic
and Family Violence.
VICTORIA THOMSON
Commissioner for
Office of Liquor and
Gaming Regulation
Queensland
Victoria is responsible
for the regulatory policy
and strategic direction
of product safety,
licensing, compliance
and enforcement
activitiestoprotect market
integrity and keep
Queenslanders safe.
CURT SCHATZ
Managing Partner,
Mullins
With over 30 years’
experience in property,
liquor and gaming law,
Curt is recognised
as a leader in this
field. He advises
pub, club, nightclub,
restaurant, resort and
accommodation venue
owners and operators.
BRENDAN O’FARRELL
Chief Executive
Officer, Intrust Super
Brendan is responsible
for overall management
of the fund and
providing advice to the
board of directors. He
passionately believes
education is critical in
super due to the everchanging
nature of the
industry.
JOHN ROZENTALS
Wine Writer
John Rozentals is a
freelance writer who
has penned travel, food
and wine articles for
a range of Australian
newspapers and
websites including our
very own QHA Review.
NICK BAINBRIGGE
State Manager (Qld)
Aristocrat
Nick has a proven
history in wholesale
liquor, electronic
gaming, and hotel and
restaurant operation.
He now heads up the
state team for one
of Australia’s leading
manufacturers of
gaming machines.
QHA REVIEW | 5

NEWS
HEY CHICA!
The Hallmark Group is set to add a third venue to
their Brisbane portfolio in the coming months with the
announcement of a new Latin American style social
club, Hey Chica!
While the opening date is yet to be finalised, although
most recent social media posts suggest it will be
sometime in August, Hallmark Group have released
an image of the interior design for the venue which
is described as being all about capturing a classic
Havana Bar experience.
Hallmark Group Director Scott Hempel said the group
was excited to bring a slice of Havana to the beating
heart of Brisbane’s nightlife scene in Fortitude Valley.
“Hey Chica! is all about the passion and atmosphere
of a Latin American street party – a destination where
guests can embrace the diverse and colourful energy
found in the back streets of Havana,” Mr Hempel said.
“Our menu is inspired by the street food scene across
Latin America with share-plates rich in flavour and
spice, and a curated list of beverages to tantalise the
tastebuds.
“Characterised by a kaleidoscope of colour, unique
décor and ambient lighting, Hey Chica! is set to be
Brisbane’s ultimate nightlife destination – the vibey new
local with delicious fare, luscious cocktails and DJs
performing,” he said.
The new venue adds to the Hallmark Group’s growing
portfolio of venues in south-east Queensland, including
Finn McCools Irish Bar and Retro’s Cocktail Lounge in
Fortitude Valley.
The group, formed in 2014, also operates Lost
Kingdom Nightclub, and The Cavill Hotel in Surfers
Paradise, The Spotted Cow in Toowoomba, and The
Lord Alfred Hotel in Caxton St, Brisbane.
QHA REVIEW | 6
HALLMARK GROUP
DIRECTOR SCOTT HEMPEL
SAID THE GROUP WAS
EXCITED TO BRING A
SLICE OF HAVANA TO
THE BEATING HEART OF
BRISBANE’S NIGHTLIFE
SCENE IN FORTITUDE
VALLEY.

NEWS
CASH IN AT NEW ATM
Queensland customers keen to top up their digital
wallets using cash are in luck.
The team at Banktech, creators of the CashConnect
ATM Plus system, reported this month that they have
confirmation from the Queensland Office of Liquor
and Gaming Regulation (QOLGR) that the use of its
terminal which allows patrons to top up digital wallets
using cash is allowed under current legislation.
Apart from the normal ATM functionality of cash
withdrawals and enquiries, Banktech’s CashConnect
ATM Plus machines include a bank note acceptor and
QR code scanner that allows customers to “top-up”
digital wallets at the ATM with physical cash.
In a media statement Banktech said the “QOLGR
has confirmed that using ATM Plus to put cash into
a digital wallet does not cause a pub or club to be in
breach of legislation administered by QOLGR.
“It is a big win for Banktech and our Queensland ATM
venues who will increasingly want to offer customers
more digital services” said David Glen, Group CEO of
Banktech.
“CashConnect ATM Plus is the next generation ATM
and is ‘the bridge between cash and digital payments’.
“More services will attract more foot traffic and also
earn the venue transaction revenue.
“Banktech and its participating venues are also
supporting those less fortunate in the community.
“The pandemic hit charities hard particularly with the
decline in cash usage. ATM Plus allows patrons to
donate cash to a range of well-known charities.”
Banktech has more than 2,500 ATMs across Australia
that it has already commenced upgrading to offer ATM
Plus functionality.
THE PANDEMIC HIT CHARITIES HARD
PARTICULARLY WITH THE DECLINE IN CASH
USAGE. ATM PLUS ALLOWS PATRONS TO
DONATE CASH TO A RANGE OF WELL-KNOWN
CHARITIES.
QHA REVIEW | 7

NEWS
RESTRUCTURING RULES
QHA REVIEW | 8
As small businesses around the country struggle to
stay afloat in the wake of the constant challenges
presented by COVID-19 shutdowns and social
distancing rules, chartered accountants BDO Australia
have reported a slow uptake of new processes aimed
at making restructuring or exiting businesses simpler.
The Australian Tax Office website states that changes
put in place by the Australian Government from 1
January 2021 were aimed at making changes to the
country’s insolvency framework to help more small
businesses restructure and survive the economic
impact of COVID-19.
Where restructuring is not possible, businesses will
be able to wind up faster, enabling greater returns for
creditors and employees.
Two new processes are available for small businesses
from 1 January 2021: are a simplified liquidation
framework and a small business (SB) restructuring
plan.
Writing for the Australian Institute of Company
Director’s website BDO’s National Leader Business
Restructuring Andrew Fielding said take up of
restructuring for small businesses provided by the
legislation has been slow, but this may change now
JobKeeper assistance has come to an end.
“The small business restructure reform is intended
to provide a path back to solvency for companies
impacted by the global pandemic,” Andrew said.
“Key elements of the legislation include a new debt
restructuring process for eligible small businesses.
“This regime, supervised by a Small Business
Restructuring Practitioner (SBRP), enables financially
distressed companies to restructure their existing
debts by proposing a restructuring plan to creditors
within 20 business days.
“During the restructuring period, the director will
remain in control of the company, and capable of both
entering into transactions and dealing with company
assets - in the ordinary course of the company’s
business.
“The SBRP will have to grant permission for any
transactions or sale of assets outside of the ordinary
course of the company’s business.”
To access the Small Business Restructuring process,
companies must satisfy a number of criteria including
not having liabilities in excess of $1 million, having
all employee liabilities up to date, and ATO tax
lodgements up to date.
For those companies that are eligible to access the
restructuring program the Board will have resolved that
it has reasonable grounds for believing the business
is trading insolvent, or likely to become insolvent. At
this point they are able to appoint a Small Business
Restructuring Practioner (SBRP).
“The SBRP acts as an agent for the company in
respect to the restructuring process, preparing
a declaration in relation to the restructuring plan,
administering the plan, and resolving disagreements
relating to a creditor’s admissible debts or claims.”
Andrew said.
“The SBRP also manages the distribution to creditors
under the restructuring plan.
“While the latest legislation created a special class
of SBRPs, which are qualified only for the newest
restructuring processes, it is advisable to retain the
services of a fully qualified insolvency practitioner who
can provide advice on all available options, whether
that is restructuring, liquidation or another option.”
Writing in April Andrew reported that in the three
months prior only 19 companies had declared with
ASIC they were eligible to access the Small Business
Restructuring regime, with less than 10 having
progressed to appointing an SBRP.
“It is expected this slow take up is in part due to the
tight liability cap set on eligibility,” Andrew said.
“Companies with more than $1 million in liabilities
simply are not eligible to access this regime.”
“Directors continue to control and trade the business
during the restructure.
“This differs from other insolvency appointments where
the external administrator takes control, and provides
reassurance and comfort to suppliers that ongoing
trade expenses will be met.
“Directors need to carefully consider the impact
entering restructuring has on secured creditors, any
overdraft facilities and key suppliers. Businesses that
rely on credit may find these terms restructured or

NEWS
Nick Bainbrigge GAMING
ARISTOCRAT GROWS
STANDALONE OFFER
cancelled. Key stakeholder considerations must be
addressed, including how future trade will continue
and be funded and ongoing financier and supplier
support.”
Andrew listed a range of practical obstacles to
restructuring that may have had an affect on the lack
of uptake of the new rules including:
Limited access to credit
Credit extended by banks or finance companies may
be withdrawn once a business announces it has
entered restructuring.
Limited access to payment acceptance options
Banks may suspend merchant accounts, making it
impossible to accept credit card payments (to limit
the bank’s risk of chargebacks.)
Impacted trading accounts
Suppliers may withdraw support, or demand COD
arrangements.
Staff turnover
Once restructuring is announced, employees may
become concerned about job security. Staff may
leave, triggering payouts of employee entitlements.
Secured creditors and third party rights
While the company is preparing their restructuring
plan, they are protected from third parties enforcing
their security (some exceptions apply). It is vital
companies consider and consult with their financier/
lessors as to how their security will be dealt with.
Secured parties are not bound by the restructuring
plan, unless they choose to be, and after the plan is
voted upon, will be free to enforce/sell or otherwise
deal with their security interest.
In terms of priorities for any business in distress
Andrew said the most important thing was to
act early and seek professional advice from a
restructuring professional.
Article originally published on AICD: https://aicd.
companydirectors.com.au/membership/membershipupdate/directors-slow-to-file-for-small-business-insolvencyunder-latest-reforms
Our Standalone Progressive (SAP) portfolio continues
to grow through our increased investment in D&D
which focuses on providing our customers the best
products that caters to a range of player types.
Since we unfortunately won’t have the opportunity
to connect with you this year at the Australasian
Gaming Expo (AGE), our dedicated team is ready
and available to demonstrate and present our latest
products in our Brisbane showroom or virtually.
I thought I’d give take this opportunity to provide you
with a sneak peek at the exciting new titles coming
soon to Queensland Hotels.
Are you ready for ultra-entertainment? Coming soon
to our SAP portfolio is Ultra Charge, a new and
exciting family with two fierce themes launching in
Queensland Hotels later this month. Derived and
improved from successful US titles, Ultra Charge
Phoenix Storm and Lion Rush improves on the
classic Hold & Spin feature for a never seen before
boost to the segment. The innovative Ultra Charge
Hold & Spin feature offers players the opportunity to
increase the value of their Cash on Reels symbol’s
once already won!!
Launching on the premium MarsX and Helix X
hardware, Ultra Charge includes player selectable
denomination, 3 level SAP and scalable bonuses.
Building upon the strength in our SAP portfolio,
another exciting family BRINGING BACK THE BASE
is Big Blast.
Big Blast was created with an all-new base game
mechanic to keep the experience in the base. With
the addition of a brand-new jackpot feature, players
now have the chance to win several jackpots and/or
bonuses in the same feature!
Players will enjoy the rapid hitting features, choice in
denomination and the excitement of a 2 level SAP
with scalable bonuses making it a standout on your
venue floor.
With Big Blast expected to blast off the performance
charts, it can support your fleet of Aristocrat cabinets
including MarsX, Helix X, Helix+ and Helix.
For more information on Ultra Charge or Big Blast or
to book a showroom tour, please reach out to your
Aristocrat Business Partner or visit our website on
https://www.aristocrat.com/anz/
QHA REVIEW | 9

NEWS LATEST & GREATEST
O’ NATURALE
QHA REVIEW | 10
In a time when craft beers and small batch breweries
are increasingly seeing their products being served in
mainstream venues across the State, it would seem
“craft” or “natural” wines could be next.
Trying to find a singular definition of natural wine is not
as simple as you would imagine.
The challenge comes mainly from what level of
intervention is allowed in the farming of the grapes
through to the fermenting of the wines.
Given it’s wine we’re talking about, perhaps the
2020 definition agreed to by the French Ministry of
Agriculture and Food is a good place to start. Their
new category of wine, Vin Methode Nature, came into
being just over 12 months ago.
To qualify for the use of the Vin Methode Nature
tag, the wines must be made from hand-picked
grapes that carry organic certification (produced
without chemicals) and can only be fermented using
indigenous yeasts – with thermovinification, reverse
osmosis, flash pasteurisation and cross-flow filtration
banned from use.
The French definition allows up to 30mg/l of sulphur
dioxide after fermentation. Those that chose to go
without sulphur are able to add that to their labels and
use the term vin methode nature sans sulfites ajoutes
(natural wine without sulphur).
Natural wine ferments in the bottle. Without filtration,
barrelling or the addition of much, if any, preservative
(sulphur dioxide) the wine’s colour and taste can differ
from batch to batch, bottle to bottle.
While natural wine appears to have be flavour of the
month in recent media reports and on social media, in
Australia, the natural wine scene is not exactly new.
From 2013 to 2017 the annual Rootstock Festival in
Sydney attracted wine makers and wine drinkers from
around the country keen to celebrate all things natural
on the wine scene. When the event ceased in 2018 as
finances tightened during the Global Financial Crisis,
it’s founders spoke proudly of having raised awareness
for a style of winemaking that was now accepted as
being part of the broader mix of wine production in
Australia.
Now, as we all live our lives via screens at home during
COVID-19 lockdowns, it’s likely its lack of preservatives
and chemical intervention has given it a lift with the
“healthy living” social influencers, pushing it into our
social media feeds, and its marketing, devoid of
classic wine-making terms and associated snobbery
have made it popular with the under 30s who are
simply looking for something interesting to drink.
When it comes to natural wines, the boutique style
appears to have hit a note with small scale wine
makers across the country. Names to look out for
include: Hochkirch Wines (Victoria), Paxton (McLaren
Vale, South Australia), Rosnay Garage (NSW), Ngarto
and Lucy M wines.
Anton van Klopper, one of the original natural wine
makers in Australia and producer of the Lucy Margaux
natural wine range out of South Australia explains his
take on natural wines on the website for his products.
“Natural wine is simply wine made from grapes,” he
writes.
“But it is so much more, because natural is not greed,
capitalism, chemical or control. It is a metamorphosis
to allow the archetypal beverage to form.
“I’m proud to be amongst the makers of these wines.
Even though there are high risk of volatile acidity,
mousiness, Brettanomyces and lactic acid bacteria
fermentation, it is enlivening to learn the skills and walk
with nature.
“I am thankful for those who support natural wine. It
is good for your body and creates a more beautiful
world.”

LATEST & GREATEST
EMERGING VARIETY
WINE CHALLENGE 2021
We’ve all heard of Riesling, Sauvignon Blanc, Cabernet
Sauvignon and Merlot, but what about Tempranillo,
Arinto, and Verdelho?
The Queensland and Australian International Emerging
Variety Wine Challenge 2021 was held on Friday,
June 25 in Brisbane to celebrate the best of the best
in the newer wine categories with local wines judged
against originals from the country’s in which the variety
originated.
Whilst Pinot Grigio, Verdelho and their ilk are new in
Australia, they have distinguished histories in their
respective home locations in Europe, prompting the
creation of this competition to see how our local
winemakers stacked up against the originals.
The results from this year’s event can be found in the
panel to the right.
Champion Wine of the Challenge: Hidden Creek
2020 Anglianico (Sponsored by QHA)
Champion Queensland White: Hillsdale Estate
2021 Verdelho (Sponsored by BHF Technologies)
Champion Queensland Red: Tobin Wines 2016
“Jacob” Tempranillo (Sponsored by Ultra Labels)
Champion White: Zilzie Wines - 2020 Arinto
(Sponsored by QWIA President)
Champion Red: Hidden Creek - 2020 Anglianico
(Sponsored by Nutrien)
Best Queensland Italian White: Sirromet Wines
- 2019 Pinot Grigio (Sponsored by Queensland
College of Wine Tourism)
Best Italian White: Sirromet Wines - 2019 Pinot
Grigio (Sponsored by My Wine Saver)
Best Queensland Iberian White: Hillsdale - 2021
Verdelho (Sponsored by Ultra Labels)
Best Iberian White: Zilzie Wine - 2020 Arinto
(Sponsored by My Wine Saver)
Best Queensland Other World White: Jester
Hill Wines - 2019 Roussanne (Sponsored by QWIA
President)
Best Other World White: Yalumba Wines 2018
‘The Virgilius’ Viognier (Sponsored by Cospak)
Best Queensland Italian Red: Boireann Winery -
2019 Sangiovese (Sponsored by QHA)
Best Italian Red: Hidden Creek - 2020 Anglianico
(Sponsored by Central Hotel Stanthorpe)
Best Queensland Iberian Red: Tobin Wines -
2016 “Jacob” Tempranillo (Sponsored by QHA)
Best Iberian Red: Yalumba Wines -2019 “Running
with the Bulls” Tempranillo (Sponsored by QWIA
President)
Best Queensland Other World Red: Boireann
Winery – 2019 Mouvedre (Sponsored by QHA)
Damian Steele (QHA), Andrew Corrigan (QWIA President),
Andy Wlliams (Hidden Creek Winemaker/Owner) & Mike Hayes
(QWIA Board Member and Previous QWIA President)
Best Other World Red: Bents Road – La Petit
Mort - 2020 Saperavi (Sponsored by Cospak)
QHA REVIEW | 11

LATEST & GREATEST
AUSSIE RED IN THE TOP
10 IN THE WORLD
QHA REVIEW | 12
An Australian red from the team at Wolf Blass has
made it into the Top 10 of the highest scoring wines
from around the world in the final judging of the
International Wine Challenge 2021.
When the results of this year’s competition, which
included entrants from 52 wine making regions
around the world, were released at an awards
dinner on June 30 in London, the 2019 Wolf Blass
Grey Label McLaren Vale Shiraz was awarded the
International Shiraz Trophy.
The Trophy had been held by Syrah of New Zealand
for the past five years and the Wolf Blass win marks
the first time in a decade an Australian winery had
taken the Shiraz title.
For the Wolf Blass team, the Shiraz win added strong
points to their overall tally for this year’s event, helping
winemakers Chris Hatcher and Steven Frost to win
the Red Winemaker of the Year for Wolf Blass for the
fourth time. The previous wins were in 2008, 2013
and 2016.
An IWC spokesperson said the Wolf Blass Grey Label
McLaren Vale Shiraz 2019 from Wolf Blass Wines
impressed the judges with its “ripe, fleshy, generous
and delicious fruit”.
The central courtyard at Wolf Blass
“This builds on the wider success of Australian
winemakers in this year’s awards in which South
Australia scooped multiple trophies including the
Australian White Trophy for Penfolds Reserve Bin
A Chardonnay 2019, the Australian Red Trophy for
Kilikanoon Wines Baudinet 2019, as well as the
Australian Riesling Trophy for Gatt High Eden Riesling
2016,” the spokesperson said.
“Further cementing its reputation as a globally
recognised producer of premium wines, Tasmania was
awarded the Australian Sparkling Trophy in this year’s
competition for Arras E.J Carr Late Disgorged Vintage
2005 from House of Arras.”
Wolf Blass Chief Winemaker Chris Hatcher said it was
an honour to win the awards.
“Being named Red Winemaker of the Year for the
fourth time is very humbling,” Chris said.
“We are very proud of with the continued recognition
we have received at one of the world’s most respected
and prestigious wine competitions and it is a great
triumph for Wolf Blass, reinforcing our reputation as
sone of Australia’s and the world’s leading winemakers
with a strong history of major global wins.
“The Wolf Blass philosophy of synergistic blending,
always maintaining quality, character and consistency
was embedded by our Founderm, Wolfgang Blass,
from the very beginning and is very much a philosophy
the winemaking team upholds today.
The Wolf Blass team

LATEST & GREATEST
THE 10 BEST WINES IN THE WORLD AS JUDGED BY
THE INTERNATIONAL WINE CHALLENGE 2021 WERE:
“This accolade cements this; given wines across our
entire range contributed to this outstanding win.
“We treasure awards won at respected international
wine competitions as they are a true, independent
assessment of our wines from some of the most
experienced and respected wine judges in the world.”
Winners from eight different countries made it into the
Top 10 in this year’s awards.
These wines proved themselves to be the absolute
finest in their categories following multiple stages of
intensive blind tastings by a panel of leading global
experts from across the industry.
Five of the wines were awarded the ultimate accolade
of Champion, which is given to wines that are
considered the absolute ‘best in show’, beating all
other National Trophy winners in the categories of
red, white, sparkling, sweet and fortified.
IWC Champion Red Wine 2021: Clos de la Roche
Grand Cur Cuvee Cyrot Chaudron Hospices de
Beaune 2019, Maison Albert Bichot (France)
IWC Champion Sparkling Wine 2021:
Vintage 2008, Piper-Heidsieck (France)
IWC Champion White Eine 2021:
Sigalas Santorini Barrel 2020, Domain Sigalas (Greece)
IWC Champion Sweet Wine 2021:
Vinsanto di Carmignano Capezzana Riserva 2013,
Tenuta Di Capezzana (Italy)
IWC Champion Fortified Wine 2021: Lustau Palo
Cortado V.O.R.S 30 Years, Emilio Lustau (Spain)
International Shiraz Trophy: Wolf Blass Grey Label
McLaren Vale Shiraz 2019, Wolf Blass Wines (Australia)
International Sauvignon Blanc Trophy:
Sauvignon Blanc Kitzeck-Sausal Sudsteiermark 2019,
Weingut Schneeberger
IWC Organic Trophy 2021:
Corton Charlemagne Grand Cru Domain du Pavillon
2019, Maison Albert Bichot (France)
International Riesling Trophy 2021:
Erbacher Siegelsberg Riesling Grosses Gewachs 2015,
Weingut Schloss Reinhartshausen (Germany)
IWC Sustainable Trophy 2021:
Valli Pinot Noir Gibbston Vineyard 2019, Valli Vineyards.
The International Wine Challenge is in its 38th year
with every wine assessed blind and judged for its
faithfulness to style, region and vintage. Awards include
medals (Gold, Silver, Bronze) and commended awards.
For a full list of winners see
www.internationalwinechallenge.com
QHA REVIEW | 13
Aerial shot of Wolf Blass Winery

FEATURE
ONWARDS
&
FOR INTERNATIONAL TRAVELLERS VISITING
QUEENSLAND, CAIRNS, PORT DOUGLAS AND
THE GREAT BARRIER REEF HAVE ALWAYS
BEEN HIGH ON THE TO DO LIST.
UPWARDS

FEATURE

FEATURE
SINCE THE DOORS FIRST OPENED IN 1997 THE RESORT HAS OPERATED 24 HOURS A DAY,
SEVEN DAYS A WEEK, AND PLAYED HOST TO MORE THAN 600,000 GUESTS AND DINERS.
QHA REVIEW | 16
When COVID-19 arrived on the scene last year, it
killed international travel – putting incredible pressure
on hospitality and tourism venues around the country,
particularly those where the beds are normally booked
by overseas visitors.
For the team operating the eco-friendly Thala Beach
Nature Reserve on 145 acres on a private headland
between Cairns and Port Douglas it meant the
demographics of their visitors changed.
Thala Beach Nature Reserve Director Seton Prettejohn
said the pandemic was certainly having an impact.
“We were heavily reliant on international visitors, so
we have seen a steep decline in numbers, though we
have had unprecedented domestic support which has
been great,” he said.
Interestingly, the change from international visitors to
domestic travellers has correlated to a change in the
length of stay.
“Typically, we used to see 3-4 days from international
visitors, but with Aussies we are seeing longer stays
and it’s not uncommon to have guests check in for a
week or more now,” Seton said.
When it comes to people making bookings Seton said
their travellers were still reluctant to plan to far ahead
which made it more difficult to predict when the resort
would be at its busiest.
“We’re finding we’re not planning too far ahead and
receiving the majority of bookings last minute so it’s
difficult to predict how things are going to go in such
an uncertain time,” he said.
“We are seeing some weddings start to come back,
but we are noticing people are hesitant to book to far
out and are wary of border closures.”
With less people at the resort Seton said they had
put time into developing a number of projects which
they hoped would continue to strengthen the resort’s
environmental credentials.
“We took advantage of some downtime to
construct some new rooms,” he said. “We also have
construction of an edible garden underway. We would
like to grow some food for our restaurant on-site
and have a look at recycling our organic waste via
composting and worm farms.”
On the staffing front he said the resort had fared well –
although the reduction in international travellers looking
for work did present a challenge.
“Quality hospitality staff have been difficult to find,”
Seton said.
“We do miss international travellers for some extra
labour during our busy times, but the majority of our
staff have been working for us long term and we have
a solid team.”
For Seton, Thala Beach Nature Resort has been part
of his life since childhood.
His parents, Rob and Oonagh Prettjohn, bought the
property in the 1970s and built the accommodation on
the property in the 1990s.
Since the doors first opened in 1997 the resort has
operated 24 hours a day, seven days a week, and
played host to more than 600,000 guests and diners.
When Seton’s parents first bought the block of land
it was a degraded sugar cane plantation, over-run
with weeds. They had visions of re-claiming the land
and returning the original vegetation – a project that
continues to this day.

QHA REVIEW | 18
THE RESORT ITSELF INCLUDES A MAIN LODGE
WHICH IS HOME TO THE RECEPTION AREA AND
OSPREY’S RESTAURANT WHICH SITS HIGH AMONG
THE TREETOPS WITH VIEWS TO THE OCEAN.

FEATURE
QHA REVIEW | 20
Brett Kelly and David Anderson lead Thala’s
environment team and have spearheaded Thala’s
forest rehabilitation since the beginning of the resort’s
journey.
“Where exotic weeds were extensively removed, they
were replanted with local natives,” Brett said.
“Lots of plants were propagated on-site with a
preference for bird and butterfly host plants.
“This has significantly boosted observed bird species,
our current bird species sighting list is around 194 and
growing.
“Thala now has a markedly improved biosphere which
has encouraged new populations of echidnas and
increased numbers of spiders and native bees.”
Green Ant numbers have increased too and have
been used on occasion for wasp control for the last 15
years.
“One good green ant nest will take out a wasp nest,”
Brett said.
The resort itself includes a main lodge which is home
to the reception area and Osprey’s Restaurant which
sits high among the treetops with views to the ocean.
There are 83 rooms on offer, scattered throughout the
property in the form of treetop bungalows of different
sizes and configurations, capable of holding two to
four guests at once.
It has obtained the highest accreditation of ecocertification
from Eco Tourism Australia and the team
are continuously focused on finding ways of minimising
the resort’s environmental impact.
Plastic bottles, straws and re-usable coffee cups have
been removed from the property to reduce landfill,
and guests are now provided with a complimentary
stainless steel water bottle upon check in and
encouraged to re-fill it, not only during their stay
at Thala, but also on their onward journey to other
destinations.
They have also adopted a preference for local
ingredients at Osprey’s Restaurant which has lowered
food miles. Wastewater is treated on site, and there is
a big focus on sharing and acknowledging the local
indigenous culture.
“Travelling, as pioneers, along our chosen path as
eco-developers has rewarded us with a rich sense of
achievement,” Rob Prettejohn said.

“We, since early childhood, have had an empathy for nature.
And our vision embraces the use of scientific and husbandry
principles to care for natural ecosystems, as well as creating
and enhancing degraded environments.
“In such a way that people and the natural world both
prosper and coexist. We are very proud of Thala Beach
Nature Reserve and, I believe, it is the embodiment of this
philosophy.
“Above all, we are very proud to be associated with our
dedicated staff who have overwhelmingly embraced these
principles and have created the Thala Beach Nature Reserve
you can see and experience today.”
When we asked Seton what the best thing was about Thala
Beach Nature Reserve, he said simply: “I’d have to say the
location and the staff”.
Asked what’s next for the venue: “Onwards and upwards!
Come, give us a visit!”
Thala Beach Nature Reserve is at 5078 Capt Cook Hwy, Oak
Beach, Port Douglas, Qld, 4877.
Phone 07 4098 5700. See www.thalabeach.com.au

ATTORNEY-GENERAL
The Honourable Shannon Fentiman MP
STAY APPY
Our more than 1300 licensees have all played an
integral role in keeping Queenslanders safe and
helping drive our economic recovery over the past 15
months.
Not only making sure their venues were COVID safe for
their patrons and staff but also ensuring contact details
were recorded has meant we have been able to stay
on top of the pandemic.
I want to acknowledge how challenging and
unpredictable it has been for your industry during
COVID-19 last year, and again this year during
lockdowns and varying degrees of restrictions.
THAT SIMPLE TICK IS ONE OF THE STATE’S
GREATEST DEFENCE MECHANISMS AGAINST
THE SPREAD OF COVID-19.
Your adaptability, dedication and resilience during
these times is commendable, and will not only assist
to ease restrictions sooner but, most importantly, keep
Queenslanders safe.
Central to achieving this new COVID normal is the
Check In Qld app.
Since its launch in February, more than 50,000
businesses including hotels, pubs and clubs have
registered to use this app with more than 64 million
check-ins so far.
The Queensland Government continues to receive
fantastic feedback about the app and it is so important
we keep using it to allow for effective contact tracing.
This also means making sure that your patrons are
using the app every time they visit your hotel.
That simple tick is one of the state’s greatest defence
mechanisms against the spread of COVID-19.
Of course, keeping COVID Safe is just one aspect of
ensuring the wellbeing of your staff and patrons.
Understanding your liquor licence and any associated
conditions will not only help you avoid a warning or fine
but also keep your local community onside and most
importantly safe.
I know the Office of Liquor and Gaming Regulation has
plenty of information available about patron safety on
licensed premises on their website: business.qld.gov.
au/liquor-gaming. Have a read through this and if you
have any questions don’t hesitate to contact them.

UTOPIA’S MONITORING
SYSTEM IS DELIVERING THE
FUTURE OF GAMING
UTOPIA’s new monitoring and gaming system is the first
approved in QLD in over two decades and offers venues
the latest in network technology.
home of the
Get in Touch!
www.utopiagaming.com.au
1800 200 201
EMPLOYMENT RELATIONS,
COVID-19 AND WHAT’S NEXT?
Join the QHA’s Employment Relations team on
Thursday, 5 August for its 12th annual full day
Conference.
We didn’t get to see you in 2020 due to one big
reason many of us in business don’t want to talk
about! In 2021 we are back, and we are happy to
be able to look forward and discuss what we need
to be aware of and ready for.
REGISTER
ONLINE
NOW
05
08
21
THURSDAY
5 AUGUST 2021
LOFT WEST END
EMPLOYMENT
RELATIONS
CONFERENCE
2021
RSVP TO ER@QHA.ORG.AU
QHA.ORG.AU/EVENTS/
ERCONFERENCE

OLGR
with Victoria Thomson
LIQUOR COMPLIANCE ROLL OUT
QHA REVIEW | 24
The Office of Liquor and Gaming Regulation’s (OLGR)
compliance officers have been visiting venues, as part
of our proactive liquor compliance program.
Ensuring community safety, the responsible service of
alcohol and preserving local amenity including by not
creating unreasonable noise are among the important
considerations for liquor licensees. The majority of
venues were compliant and I would like to commend
those businesses.
Whether an inspection is planned or not, it is important
to keep on top of your licence requirements. Please
take the time to:
• review your licence and licence conditions to make
sure you know your responsibilities.
• refresh your understanding of what is unreasonable
noise, so your business does not become a
neighbourhood problem. Check out the Tips for
controlling noise.
• ensure appropriate management plans are in
place for alcohol promotions, and are available for
compliance officers to view on request.
• remind your staff of their responsibilities and
undertake further training if required.
• learn more about what to expect during compliance
inspections.
Please contact OLGR Compliance if you have any
questions or need any assistance.
Don’t forget that the responsible service of alcohol
refresher courses are also available on the Business
Queensland website, along with the Behind the Bar
RSA training video. These are very useful training tools.
We all have a responsibility to create a safe yet
inclusive community, so when it comes to staff training,
I would also encourage you and your teams to
undertake disability awareness training.
Concerns have been raised with OLGR about the
interpretation of ‘unduly intoxicated’ and the impact
this has on people with a disability when they visit a
licensed venue.
During recent meetings with venues across the state,
licensees shared examples of when people with a
disability were denied entry or refused a drink because
staff thought they were intoxicated.
While these misunderstandings were able to be
resolved, it is a difficult experience for all involved, but
it also presents a significant learning opportunity for
licensees and their staff.
It is important to ensure that alcohol is served in
a responsible manner but at the same time it is
important not to discriminate against people with a
disability by presuming they are intoxicated.
While the responsible service of alcohol guidelines
state that a venue must serve alcohol in a responsible
manner, venues must also comply with the Disability
Discrimination Act 1992 which makes it illegal to refuse
to serve a person with disability on the grounds of their
disability.
I know that we all want to ensure everyone can enjoy a
night out or time spent with family and friends without
discrimination.
The Australian Government has online resources to
increase disability awareness. Fact sheets are available
on the Queensland Government website to assist with:
• creating inclusive and accessible events
• accessible and inclusive communication
• employing people with a disability
• increasing disability awareness.
These facts sheets, along with training, may assist you
to review your business practices and check how you
can operate your business in a more inclusive way.
In my recent travels, it has been wonderful to see
the increased activity in pubs and clubs/hotels as
Queenslanders return to our venue and boost our
economic recovery.
But all too familiar events remind us that the pandemic
is not yet over and we are still required to be diligent to
ensure the safety and wellbeing of our colleagues and
fellow Queenslanders so our venues can remain open.
Your ongoing cooperation, including ensuring all
patrons and staff check in using the Check In Qld app,
is appreciated.

FOCUS

FOCUS
SUSTAINABILITY AT SPICERS
Radically reduce waste, energy emissions and water
use over the next 10 years.
Those three elements are at the heart of the new
Environmental Sustainability Master Plan released by
Spicers Retreats and the Turner Family Foundation
earlier this month as they plot a path to a greener future
for their business.
With the aim of leaving their part of the world in
“better shape” the Spicers Retreat owners plan to use
conservation, land and wildlife rehabilitation, substantial
investment and courageous leadership to achieve their
goals.
The Turner Family’s assets include farming properties,
nature and conservation refuges, ecotourism ventures,
the Hidden Vale Wildlife Centre and Spicers Retreats –
a group of 10 luxury retreats in idyllic locations across
Queensland and NSW.
The ambitious goals set by the business include 100%
zero net emissions from energy by 2030, a 50%
reduction in water usage by 2025 and 100% single-use
free with zero net waste to landfill by 2025.
Explaining the basic philosophy of its green mission
in the 2021 Environmental Sustainability Master
Plan the business says simply: “We will reduce the
environmental impact our operations have on the planet
and inspire and encourage each other, our business
partners and guests to do the same”.
On the power front, programs already underway
include retrofitting of energy efficient lighting at
Spicers Peak Lodge, the Spicers Scenic Rim Trail
Hydrogen Project in conjunction with the Queensland
Government and solar power installations at Spicers
Peak Lodge and Spicers Hidden Vale.
Water saving activities already in progress include the
use of meter technology in all off-grid locations, water
use audits at specific properties, water infrastructure
for Spicers Hidden Vale and active participation in
the Hunter Valley Private Irrigation District water
catchment at the Spicers Vineyards Estate and Spicers
Guesthouse.
QHA REVIEW | 27

FOCUS
QHA REVIEW | 28
When it comes to dealing with the waste produced by
their businesses the Spicers team plan to introduce
automated systems to ensure the separation of waste
for recycling and the minimisation of landfill. They will
also install Cloey Machines to mulch and treat organic
waste on site. Old furniture will be donated to charity
shops and the like and the resorts will be free of plastic
water bottles by 2025.
While the Turner Foundation intend to continue
investing in wildlife rehabilitation and wildlife corridors
around their retreats, they have also committed to
helping their guests to understand the environmental
journey they are part of, including in-room compendium
information that explains the Spicers ethos and
identifies local initiatives that are helping the group to
achieve it’s targets such as local buying and market
gardens.
The group is trialling hydrogen power at five Spicers
Scenic Rim Trail eco-camps and an Aircon Off sensorcontrolled
system for room-based split air conditioners.
Other projects underway include rooftop beehives
at Spicers Balfour in New Farm. The hives produced
100kg of honey in 2019. Tesla car chargers are now in
place at Spicers Tamarind Retreat, Spicers Peak Lodge
and Spicers Guesthouse and all discarded soap at
the retreats is re-engineered and distributed to needy
international communities via the SoapAid project.
“Protecting and enhancing the environment, particularly
in South East Queensland where we grew up, has
always been a passion of ours,” remarked Jude Turner,
Spicers Retreats founder and joint head of the Turner
Family Foundation, an organisation dedicated to
preserving Australian land and wildlife.
“We hope our projects will not only help to preserve our
environment for future generations but also inspire other
individuals and businesses to do the same.”
With food a big part of the Spicers experience the team
have been busy finding ways of minimising food miles
and waste impact.
Seafood is sourced from sustainable fisheries, ethically
farmed meats and the produce used is always seasonal
and sourced locally or grown themselves.
Homage Restaurant at Spicers Hidden Vale in South-
East Queensland has a kitchen garden, orchard and
beehives and almost all of what’s not used in the
kitchen is recycled onsite by chickens or compost.

FOCUS
GREEN SAVINGS
QHA REVIEW | 30
When it comes to maximising the financial results for
a business there’s always two sides to the story –
revenues and costs.
Maximise revenues and minimise costs and you have
an efficient business performing at its peak.
Finding a way to minimise energy costs is the space
where Gold Coast company Building Tuner excels.
Building Tuner Director Mick Robinson said the Building
Tuner system worked by maximising the efficiency of a
building’s airconditioning and refrigeration systems to
ensure the equipment’s compressors were not running
unless absolutely necessary.
The Building Tuner module replaces the single air
temperature measure of standard systems with two
measures, one measuring the air temperature, and the
other the temperature at the coil of the airconditioner or
refrigerator.
If the coil is already cold enough to maintain the desired
temperature, the Building Tuner module tells the
equipment to keep working on fan only, delaying the
activation of the compressor until the coil temperature
drops to the point where compression is needed to
cool it down again.
In the hotel space the equipment is capable of saving
businesses considerable money.
Burpengary Tavern on Brisbane’s northside, has been
using the Building Tuner system since 2016.
The Tavern, which includes a gaming room, bistro,
function room and drive through bottleshop. When the
power costs started to rise, the management team
sought a solution via Building Tuner who installed
modules on three packaged airconditioning units
and three coolrooms, including the main bottleshop
coolroom. Another module was added to a new
coolroom when it was built in 2017.
The before and after energy consumption and costs
tracking by the owners showed that Building Tuner had
produced more than $20,000 in savings per year for
the business.
Mick said each module cost about $500 with the
number of modules required and the time needed
to install the modules being the variables in terms of
the cost to each business of having the technology
installed. The modules have a life span of five years
each.

FOCUS
For Burpengary Tavern’s owner Nick Kalaf, who bought
the Tavern in 2018 with the Building Tuner system
already in place, the decision to keep it running turned
out to be pretty easy.
“We took over the Tavern in February 2018 and I
was initially unsure about the Building Tuner that was
already in place, but once I saw the savings it was
delivering it was an easy decision to keep it on,” Nick
said.
“My staff don’t need to do anything and we save
money.”
Mick said his company, which also negotiates power
contracts for businesses, had come across the building
tuner technology while hunting for energy efficiency
options for its clients.
After testing it for 18 months the business started
to sell and install the technology across a range of
industries, including large scale commercial towers
where it could be linked to the Building Automation
System and used to maximise the efficiency of the
cooling systems.
He said by monitoring temperatures inside and outside
the building they were able to adjust the cooling to
ensure its inhabitants were comfortable, without the
extremes of freezing cold airconditioning.
In one case it was 38 degrees outside the building and
the airconditioner was set to 28 degrees inside.
Mick said it was an interesting case. For those using
the building, it was noticeably cooler when they
came inside. While they had no complaints about the
airconditioning on that day, the business benefited
immensely with every degree higher the airconditioner
could be set above the standard 24 degrees, returning
a 10 per cent saving on energy.

SUPERANNUATION
With Brendan O’Farrell
INCREASING YOUR POOL OF
INTERNATIONAL WORKERS
The tourism industry is experiencing an incredible
recovery across Australia, despite the continued
closure of the international border.
Queensland’s hotel occupancy rates increased from
23% in April 2020 to 74% in April 2021¹. Tourism
venues are in high demand, and staff are needed
to fill the vacancies. But without the usual pool of
international workers, many establishments have been
struggling to fill rosters.
The Government recently announced some visa
changes that have hopefully helped to ease these
staffing issues. Those holding student visas and
working in hospitality and tourism can now work more
than 40 hours per fortnight. Additionally, a new ‘408
COVID-19 Pandemic Event Visa’ has also been made
available to those in the sector. This new visa will
allow international workers to stay in Australia for an
additional 12 months after their existing visa expires.
When it comes to superannuation for visa-holders,
there can be a few extra complications. Many are
completely new to superannuation, and won’t be
aware of the benefits, fees and insurance cover that
can be attached to their account. Most (except those
from New Zealand) will also be eligible to claim their
super once they return home through a Departing
Australia Super Payment (DASP). DASP claims are
taxed considerably (at up to 45%) and it’s important
that international workers are aware of this. They will
also need to keep their super details up to date and
keep an Australian bank account open after they
leave the country. This will ensure their claim can be
processed smoothly once they return home.
QUEENSLAND’S HOTEL OCCUPANCY RATES
INCREASED FROM 23% IN APRIL 2020 TO
74% IN APRIL 2021¹. TOURISM VENUES ARE
IN HIGH DEMAND, AND STAFF ARE NEEDED TO
FILL THE VACANCIES.
If your business has recently employed new visaholders
under the Government’s new visa rules,
Intrust Super would be happy to assist in providing
information about their superannuation account, DASP
claims and the importance of keeping their account
and details up to date.
Don’t forget about our free Business Super Health
Checks! If you’ve been onboarding new staff recently,
this 15-minute chat could help you save hours in
administration and payroll work.
To book a Business Super Health check or a DASP
information session for your staff, please get in touch
at service@intrust.com.au or contact your local Intrust
Super Relationship Manager.
QHA REVIEW | 32
1Source: AccorGroup, 2021, Queensland number one for tourism recovery
The opinions expressed in this column are my own and do not necessarily represent the view of Intrust Super.
The information contained in this document and the services referred to are of a general nature only, and does not take into account your
individual financial situation, objectives and needs. You should consider the appropriateness of the general information having regard to your
own situation before making any investment decision. For personal advice, please contact the Intrust360° financial advice team on 1300 001
360. A Product Disclosure Statement is available at www.intrust.com.au or call us on 132 467 for a copy.
Issued by IS Industry Fund Pty Ltd | MySuper Unique Identifier: 65704511371601 | ABN: 45 010 814 623 | AFSL No: 238051 | RSE Licence
No: L0001298 | Intrust Super ABN 65 704 511 371 | SPIN/USI: HPP0100AU | RSE Registration No: R100439
Intrust360° is our financial planning business (its legal name is IS Financial Planning Pty Ltd ABN 64 143 707 439). It’s a wholly owned
subsidiary of IS Industry Fund Pty Ltd ABN: 45 010 814 623. It’s also a corporate authorised representative of Link Advice Pty Limited ABN:
36 105 811 836 | AFSL: 258145 | Corporate Authorised Representative Number: 379207. M3.2.2.21.7

Curt Schatz LEGAL MATTERS
INDUSTRY TRENDS AND THE
CURRENT STATE OF THE MARKET
No doubt many of you will have seen the media’s
frequent coverage of the residential property market
boom we are experiencing in Queensland (and
particularly in Southeast Queensland). Whilst it may
not be as heavily covered by the mainstream media,
the pubs and hotels market is seeing a similar trend
emerge. Residents of the southern states are taking
notice of how Queensland has performed since the
beginning of the COVID-19 pandemic and are looking
to relocate and/or invest in the sunshine state. This is
proving to be a significant driver for demand, creating
conditions we haven’t seen in the pubs and hotels
market since before the Global Financial Crisis.
Increasing demand for acquisitions
Major players in the pubs and hotels industry are
making bold moves to expand their portfolios,
through the targeted acquisition of multiple sites
across Queensland, including smaller regional pub
chains. Property trusts searching for freehold land
with entrenched tenants should also be mentioned.
Having monitored common financial performance
metrics such as EBITDA (earnings before interest,
taxes, depreciation, and amortisation) multiples and
capitalisation rates, these property trusts are now
identifying a number of sites as increasingly favourable
investments.
These factors (among others) are contributing to
a landscape where publicans and hoteliers are
being approached off-market with lucrative offers to
purchase.
How to make the most of the increasing demand
As this competitive tension continues to fuel price
growth, we’ve seen many longstanding hoteliers
capitalise on the demand and sell their venues. Given
this climate, I would recommend that those who are
even remotely open to the possibility of selling should
carry out all necessary checks to ensure a seamless
transaction, should the right opportunity present
itself. The excitement of receiving an enticing offer to
purchase can quickly turn to frustration if the potential
buyer either walks away from the deal or renegotiates
a substantially lower price owing to poor results from
their due diligence enquiries.
Some compliance considerations that may apply to
your premises are as follows:
1. Whether you are required to submit compliance
reports pursuant to the Anti-Money Laundering
and Counter-Terrorism Financing Act (AML/
CTF). A venue that houses 16 or more Electronic
Gaming Machines are considered reporting
entities and must submit a compliance report
every year between 1 January and 31 March;
2. Whether your Designated Outdoor Smoking Area
(DOSA) is compliant and you have an up to date
Smoking Management Plan;
3. Whether the Risk-Assessed Management Plan
(RAMP) for your liquor licence is approved and up
to date;
4. If you hold a liquor licence and you trade prior to
10.00am and/or after midnight, whether you have
been approved to do so;
5. Whether an asbestos register has been
maintained and kept up to date. An asbestos
register is required unless the building was
constructed after 31 December 1989 and no
asbestos has been identified or likely to be
present at the premises;
6. Whether all employees are being managed in
accordance with the appropriate award and
National Employment Standards; and
7. Whether any building works are compliant with
town planning requirements and a final certificate
of occupancy has been obtained.
By ensuring you are up to date in relevant areas of
compliance, you will be well positioned to capitalise
on the increasing levels of demand we are expecting
to see as we move towards the back end of the year.
Should you have any queries about any compliance
requirements, please contact me on 07 3224 0230.
QHA REVIEW | 33

SEARCH

SEARCH
NORTHERN
TALES
THIS MONTH’S HERE’S CHEERS PODCAST
WITH QHA CEO BERNIE HOGAN, WENT
ON TOUR INTERSTATE TO THE NORTHERN
TERRITORY TO CHECK OUT HOW PUBLICAN
LIFE ON THE OTHER SIDE OF THE BORDER HAS
FARED IN THE CURRENT CLIMATE.
Catching up with the Northern Territory’s equivalent
of the QHA, Hospitality NT, Bernie chatted with
its CEO Alex Bruce, its president Paul Palmer
and former QHA Delegate to the National
Accommodation Hotels Division and Emporium
Hotel General Manager Peter Savoff.
The podcast delves into the quintessential Australian
landscape that is the Northern Territory and explores
why it’s such a special part of the country while
also uncovering some of the similarities between
Queensland and Northern Territory’s hospitality
industry.
The Northern Territory was relatively protected
throughout the 2020 pandemic thanks to
government actions, its climate and sheer size.
Considered a safe haven for its residents, the
Northern Territory hospitality industry was grateful for
its small country town vibe.
But like many businesses across the country, a
limited work force has been an issue due to a lack of
backpackers and casual workers available.
QHA REVIEW | 35

SEARCH
“I THINK WE CLOSED DOWN UNTIL THE FIRST BEER
GOT WARM, AND WE OPENED AGAIN,” ALEX SAID.
“THE REALITY IS, WE’RE A SMALL COUNTRY TOWN
SO WE DO HAVE THE OPPORTUNITY TO INTERACT
VERY CLOSELY WITH OUR DECISION MAKERS AND
REGULATORS AND IN THE COVID YEAR.
Alex Bruce, Matt Coorey, Paul Palmer, Bernie Hogan
“The Northern Territory has gravity and it pulls you
in, the things that are our natural disadvantages, the
tyranny of distance from other large places, and size
- our smaller population and community - they’ve
turned into rolled gold for us in this pandemic, a bit like
Tasmania.
“I think we closed down until the first beer got warm,
and we opened again,” Alex said.
“The reality is, we’re a small country town so we do
have the opportunity to interact very closely with our
decision makers and regulators and in the Covid year.
“It was that isolation that allowed the government up
here to have the confidence to reopen earlier, quicker,
to higher capacity, to less rules and regulation.”
Alex said the Northern Territory was on a 10-year
decline in terms of backpacker numbers as travellers
headed up to Cairns from Melbourne and Sydney
and out to the west coast, bypassing much of the
NT. Without the international flights and backpackers,
staffing was a burning issue, a sentiment felt by Peter.
“The challenges in hospitality are the same throughout
Australia, that’s one of the biggest things we’re up
against, it doesn’t matter where you are, there’s a
shortage [of staff]. In some regional destinations like
Darwin, even if we can get people here, there’s the
challenge of accommodation because Darwin in the
last 12 months has gone from 10% vacancy rates to
nothing, everything is booked out,” Peter added.
As general manager of the Darwin Convention
Centre, Peter works closely with other hotels and
accommodation hotels throughout Darwin and is
currently working on a solution to aid all hospitality
businesses struggling with staff shortages. By
exploring the possibility of seconding staff to one
another when the casual and backpacker workers are
not there, Peter is hopeful of a solution for the future in
hospitality.
While the Northern Territory government has worked
hard to entice potential workers to move to the
Territory, there is still a shortage of staff numbers not
dissimilar to other states across the country.
This lack of international visitors and workers has
impacted the industry in numerous ways and although
the international tourism market has diminished, it has
paved the way for the domestic market to boom.
Like Queensland, the Northern Territory has relied on
QHA REVIEW | 36
Peter Savoff

SEARCH
QHA REVIEW | 37

SEARCH
QHA REVIEW | 38
its domestic market for business, and for the time
being it has experienced quite a significant increase
and it’s perfectly understandable. With a great lifestyle
on offer, fantastic weather and a landscape worth
exploring, the Northern Territory is definitely a bucket
list destination. From Uluru and Kings Canyon to
Kakadu and Litchfield National Parks, the Northern
Territory will have visitors exploring desert and
rainforest, gorges and falls.
“We’re having a positive season in domestic market,
they’ve more than made up for the lack of international
tourists in terms of heads on beds, bums on seats,
their spend is different so some of our market has
had to change its offering some of that high end
international market and the domestic market won’t
replace that, but in terms of day to day consumption
in hospitality venues, pubs and clubs, we’re having
a cracking season, we’re looking to have our best
tourism season in five years up here, we’ve gone back
to pre covid levels plus plus,” Alex said.
Owner of The Cav Hotel in Darwin, Paul is a born and
bred Territorian with deep ties to Darwin’s hospitality
industry; his great grandfather had three pubs in the
Territory, in Katherine, Borroloola and Larrimah. Paul
is passionate about the Territory and said it offered a
great holiday for those looking to escape the colder
states.
“We have a great lifestyle up here, the weather is
fantastic, we have great sites up here to see like
Litchfield, Katherine Gorge.
“A lot of people commute from their house to the city,
and the same commute here from the city of Darwin,
you could be at Florence Falls or Litchfield Park and
swimming in beautiful springs in the same commute -
that’s the difference.
“We’ve had signs on the back of buses in Sydney
saying ‘in the time of your commute you could be here
if you lived in Darwin’.”
“Everyone wants to get out of the southern states
at the moment and come somewhere safe. “Our
government has done a very good job of keeping us
safe and they’ve had some good luck along the way.”
Listen to the complete interview and
more episodes of Here’s Cheers
at www.qha.org.au or your normal
podcast apps:
itunes
spotify
buzzsprout

venture
across
Q
land
empty
TUCKER BAG in hand
fill it up as you go
spread some dough
A
support
your mates
across this great State
A ravaged
get behind those communities
drought, flood, fire
Acovid-19
come
a waltzing
queensland
for more info qha.com.au

WE ACCOMMODATE GUESTS.
NOT BAD BEHAVIOUR.
WE’RE A
V E N U E
WARM
Welcoming.
Attentive & here to assist.
Respectful & responsible.
Manners matter.
visit our website for
more info qha.com.au

Judy Hill
ACCOMMODATION UPDATE
HELP WANTED
2021 is proving to be an extraordinary year in
Australia’s tourism and hospitality industries. When
asked what is the main issue facing the industry at the
moment the answer is always labour and skilled labour
shortages.
Many leisure destinations in Queensland have in
the past relied on local workers for much of the
year, boosted by transient backpackers and foreign
students at busier times in high season.
As an example January 2020 - 91,250 international
students arrived in Australia where 12 months on 360
students arrived!!
Stephen Ferguson, CEO AHA said there have been
ongoing concerns about the downturn in the number
of Australians wanting to enter the food industry with
a 43% drop enrolling in trade apprentices. It seems no
one has a permanent solution until border restrictions
are relaxed for foreign workers.
A good outcome on 22 June 2021, the Australian
Government announced that chefs have been added
to the Priority Migration Skilled Occupation List
(PMSOL).
The Australian Government has recently announced
further visa changes to provide more support to local
businesses.
Our international borders remain closed, and this
situation has threatened the recovery of Australia’s
hospitality sector by worsening the existing shortage of
skilled chefs.
This means that the Government now recognises
‘Chefs’ as a critical occupation required to aid
Australia’s economic recovery.
The occupations on PMSOL are eligible to secure an
exemption from Australia’s current travel restriction
policy in place if they are sponsored by an eligible
employer in Australia. In addition, their application
for an employer sponsored work visa will be given a
priority processing allowing recruiting skilled Chefs
from overseas on an employer sponsored work visa.
On a state level the COVID-19 pandemic has caused a
critical workforce shortage in the Queensland tourism
industry. There is a strong demand for domestic
tourism in Queensland and there is a need to find
a new workforce to meet the demand and give all
visitors to Queensland a high quality experience.
From 1 July, applications will open for the $7.5million
incentive program to attract talent to work in regional
Queensland to enable the tourism sector to operate
fully and meet 2021 tourism demands.
The Work in Paradise program will include:
• Support for Regional Tourism Organisations (RTO)
to build a Work in Paradise jobs website – a
dedicated website to connect jobseekers to tourism
jobs in Queensland;
• Work in Paradise Incentives Scheme – $1500 cash
payment to take a job in tourism for at least six
months in eligible regions in Queensland;
• Job Start Travel Bonus - $250 cash payment for
successful jobseekers to take up a job in tourism in
Northern and Western Queensland;
• Connecting jobseekers to low-cost accommodation
and free or subsidised training to help job seekers
sharpen their skills to work in a wide range of
tourism jobs.
• The incentive program will focus on northern
Queensland from Mackay to Cape York and west to
the Outback.
• Rebuilding our tourism industry is an important
part of Queensland’s economic recovery plan so I
encourage you to list your tourism jobs on the new
Work in Paradise jobs website and encourage job
seekers to register.
Find out more by visiting qld.gov.au/workinparadise
or @QldTourismDevelopment, @TEQ,
#WorkinParadiseQLD or #SupportQldTourism.
QHA REVIEW | 41

EMPLOYMENT RELATIONS with Wesley Davey
2020/2021 ANNUAL WAGE REVIEW DECISION
QHA REVIEW | 42
On 16 June 2021 the Fair Work Commission’s
Expert Panel (‘Panel’) handed down its Annual Wage
Review Decision (‘Decision’) for 2020-21.
The Decision results in a wage increase of 2.5% to
modern award wages and to the National Minimum
Wage (‘NMW’).
As it did in the 2019/2020 Annual Wage Review, The
Fair Work Commission (‘FWC’) has determined that
the date the increase applies from will be delayed for
some modern awards due to the ongoing economic
impact of the COVID-19 pandemic. This includes
the Hospitality Industry (General) Award 2020, which
has a delayed operative date of first full pay period
commencing on or after 1 November 2021.
Why the increase?
The FWC is required to conduct and complete an
Annual Wage Review (‘AWR’) in each financial year
in accordance with section 285 of the Fair Work Act
2009 (Cth) (‘FW Act’).
In conducting the review, the Panel takes into
account data (including economic and labour market
data), research and even the federal budget. The
Panel also considers the submissions of the federal
government and state governments as well as other
stakeholders such as employer or employee interest
groups. The FWC must also have regard for certain
statutory considerations in sections 134 and 284
of the FW Act, which set objectives for providing a
safety net of minimum wages and other employment
terms and conditions.
The Panel determined, based on the information
before it and the statutory considerations, that an
increase was warranted.
In awarding the increase of 2.5% the Panel observed
in the Decision that the economy was in a quicker
than anticipated recovery that has exceeded
expectations. The Panel also observed that the
improvement in circumstances since the 2019-2020
AWR warranted a larger increase than the 1.75%
awarded in the 2019-2020 AWR.
Why the delay for certain awards?
Increases to minimum rates of pay arising from each
year’s AWR ordinarily take effect from the start of the
first full pay period on or after 1 July.
The 2019/2020 AWR resulted in delayed increases
for certain awards due to exceptional circumstances
arising from the impacts of COVID -19. As part of
the 2020-2021 AWR, the FWC invited interested
parties to make submissions in relation to the timing
of any increase.
The Panel determined that exceptional
circumstances existed to warrant a later operative
for certain modern awards across the aviation and
tourism, accommodation and food services, arts and
recreation and retail and trade sectors. In deciding
that exceptional circumstances existed the Panel
considered the recovery of these sectors (or parts
of these sectors) and the likely effect of further
lockdowns or restrictions as a result of COVID-19
outbreaks.
The 2.5% increase has a delayed operative date
and will take effect from the first full pay period
commencing on or after 1 November 2021 for the
following awards only, this includes the Hospitality
Industry (General) Award 2020:
• Air Pilots Award 2020
• Aircraft Cabin Crew Award 2020
• Airline Operations – Ground Staff Award 2020
• Airport Employees Award 2020
• Airservices Australia Enterprise Award 2016
• Alpine Resorts Award 2020
• Amusement, Events and Recreation Award 2020
• Dry Cleaning and Laundry Industry Award 2020
• Fitness Industry Award 2020
• Hair and Beauty Industry Award 2010
• Hospitality Industry (General) Award 2020
• Live Performance Award 2020
• Mannequins and Models Award 2020

Wesley Davey
EMPLOYMENT RELATIONS
• Marine Tourism and Charter Vessels Award 2020
• Nursery Award 2020
• Racing Clubs Events Award 2020
• Racing Industry Ground Maintenance Award 2020
• Registered and Licensed Clubs Award 2020
• Restaurant Industry Award 2020
• Sporting Organisations Award 2020
• Travelling Shows Award 2020
• Wine Industry Award 2020.
Interestingly, the Panel decided that exceptional
circumstances existed to delay the increase to the
General Retail Industry Award 2020 but only until 1
September 2021.
The 2.5% increase applied to all other modern
awards from the first full pay period commencing
on or after 1 July 2021.
National Minimum Wage
For those employees who are not covered by a
modern award or agreement:
• The NMW increased to $772.60 per week for a
full-time employee or $20.33 per hour.
• The increase represented a weekly increase of
$18.80 per week or 49 cents per hour to the NMW.
The NMW increase took effect from the first full pay
period commencing on or after 1 July 2021.
What about registered workplace agreements?
The 2.5% increase in the Decision might impact
the minimum wages payable under an enterprise
agreement, collective agreement or certified
agreement (‘Agreement’). This will almost certainly
be the case for an Agreement that has passed its
nominal expiry date.
The base rate of pay in an Agreement must be
at least equal to the corresponding base rate in
the relevant modern award – for the equivalent
classification. This means that the rate before any
loading must be the same as the modern award rate.
The QHA can help by assessing an Agreement,
undertaking the necessary calculations, and
preparing updated wage schedules.
For Agreements drafted by the QHA a set fee of
$340.00 (inc GST) applies. This fee includes the
updating of up to 5 wage schedules. A higher fee
will apply for a larger number of wage schedules.
For Agreements drafted by an external party, the
QHA can still assist to update the Agreements
wage schedules. Please contact the QHA for more
information and an estimate of fees.
Non QHA members can also access this service at
the non-member consultancy rate of $275.00 plus
GST per hour.
QHA Wage Sheets
The QHA prepares wage rates and allowances
guides for a select number of modern awards,
accessible to members at www.qha.org.au.
These are already available for modern awards with
a 1 July operative date.
For those awards with a delayed operative date,
such as the Hospitality Industry (General) Award
2020, the updated wage sheets will be available
closer to 1 November 2021.
QHA members seeking more information or
wishing to discuss a specific employment relations
matter are encouraged to contact the Employment
Relations Department for a confidential discussion
by calling (07) 3221 6999 or emailing er@qha.org.au.
QHA REVIEW | 43

INDUSTRY ENGAGEMENT
with Damian Steele
LIQUOR ACT DEFINITIONS AND COMMON TERMS
QHA REVIEW | 44
Listed below are definitions of some common terms
used in the Liquor Act 1992 which QHA members
frequently seek clarification on regarding the
application to their trading activities and licencing
opportunities.
Fit and proper person
For a range of applications, an applicant is judged to
be a ‘fit and proper person’ if they:
• are not a declared bankrupt
• have had no major convictions within the last 5
years
• have had no substantial convictions against the
Liquor Act 1992
• have a good reputation, and do not have a
history of behaviour that would render the person
unsuitable to hold a licence or permit
• can demonstrate a responsible attitude to managing
and discharging their financial obligations.
Reasonably available
For approved managers, ‘reasonably available’ is
defined in the Liquor Act 1992 as:
• readily contactable by each person involved in the
service or supply of liquor at the premises
• taking no more than 1 hour for the licensee,
permittee or approved manager to travel from any
place to the premises.
Public place
A public place includes—
• any premises to which the public has access
as of right, or with the express or tacit consent,
or permission, of the owner or occupier of the
premises at the time material to the application of
the Act in respect of the premises; and
• any doorway, entrance or vestibule that gives
access to premises from a public place.
Premises may be a public place even if, at the material
time—
• access to the premises depends on payment of
a price for admittance or fulfilment of some other
condition; or
• no person is on, or seeking access to or from, the
premises.
Function
A function is an event or occasion:
• to which persons are invited by or on behalf of its
organiser
• that happens in premises hired for the purpose by
the organiser.
It does not include:
• an event or occasion organised by the owner
or licensee of the premises in which the event
or occasion happens for his or her own benefit,
solely or partially (e.g. a promotional event for the
premises)
• an event or occasion organised by another person
where the owner or licensee of the premises
receives a benefit (i.e. a benefit other than a charge
for using the premises and providing catering
facilities).
Private event
A private event is an event or occasion held at
premises other than the main licensed premises that:
• is not publicly advertised or is not open to the
public or casual attendance
• is restricted by personal invitation of the function’s
host
• does not involve paying a fee for admission or for
entertainment or services provided at the event or
occasion.
Examples include weddings, anniversary parties and
21st birthday parties.
Public event
A public event is an event or occasion held at premises
other than the licensee’s main premises that is not a
private event; for example, a football game or concert.

Damian Steele
INDUSTRY ENGAGEMENT
`
When supply of liquor is in association with eating a meal
A sale or supply of liquor may be taken as being in association
with the consumer eating a meal if the liquor is supplied on
premises—
• to a consumer who has indicated a genuine intention of
eating a meal on the premises, within 1 hour before the
consumer orders the meal; or
• after the consumer orders the meal and before he or she
finishes eating it; or
• within 1 hour after the consumer has finished eating the meal;
and at no other times.
Unreasonable noise
Under the Act, unreasonable noise means noise that:
• exceeds the limits (if any) prescribed by regulation
or
• contravenes a compliance order that applies to the premises
or
• contravenes a condition that applies to the licence or permit
for the premises.
Unduly intoxicated
Intoxication can now be the result of the consumption of liquor,
drugs or another intoxicating substance. The definition also
includes the indication of undue intoxication.
A person is considered unduly intoxicated if:
• the person’s speech, balance, coordination or behaviour is
noticeably affected
and
• there are reasonable grounds for believing the affected
speech, balance, coordination or behaviour is the result
of the consumption of liquor, drugs or another intoxicating
substance.
At all times licensees and staff must follow the existing
requirements to not serve, supply to, or allow, the consumption
of alcohol by an unduly intoxicated or disorderly person.
QHA Members should contact the QHA for any assistance or
clarification regarding their trading and licencing entitlements
and compliance.

TRAINING AND SAFETY
with Ross Tims
DIAGEO BUNDABERG RUM
‘RAISING THE BAR’ FUNDING
QHA REVIEW | 46
Diageo Australia, under their local hero brand
Bundaberg Rum, have established the ‘Raising the
Bar’ fund which is designed to help our industry
recover from COVID-19 supporting jobs and
communities in Queensland. Through the fund,
on-premise outlets can apply for support including
procuring practical equipment and services.
The QHA sought funding under this program to help
address the financial burden faced by hoteliers due
to high levels of staff turnover, particularly those in
regional and rural areas. This proposal, which funds
a significant amount of free training for Queensland
hotels, was accepted by Diageo Australia and the
program is now underway.
The Program
The QHA is delivering 300 x Responsible Management
of Licensed Venues (RMLV) training places to
Queensland hotel liquor licensed venues free of
charge, to a total value of $118,000. This will upskill
eligible hotel staff to meet the OLGR criteria to apply
for a liquor Approved Manager licence.
The details are:
• The Program will initially focus upon hotels situated
in regional and rural areas.
• This Program will be rolled out over a 12 month
period during FY 2021 / 2022.
• Funding is available for both QHA member and
non-member hotels.
• Training places will only be eligible for staff who
have yet to previously undertake an RMLV course,
and not for current Approved Managers who are
seeking recertification.
• Only one (1) RMLV course per hotel will be available
for eligible applicants.
• For groups of ten or more hotels, a limit will be
placed upon applications.
• Participants will receive a standard OLGR
Licensee’s Course RMLV Certificate upon
successful completion of the training.
• RMLV training will be delivered exclusively by the
QHA within the bounds of our current training
program, via attendance and/or video conference
courses.
• The funding is not for an Approved Manager’s
licence, only the RMLV training.
We are delivering this program on a region by region
basis beginning in Cairns and the Far North, then
heading south. We will contact your venue when
applications open for your respective region.
This Program is a practical way for Diageo Australia/
Bundaberg Rum to generously raise the bar by giving
hotel venues impacted by difficult trading conditions
over the past year a leg up. This will be gratefully
received by the industry.
For further information contact the QHA Training
Department: training@qha.org.au or 07 3221 6999.

Big screens for
big crowds.
From bistro to beer garden. Bring your
pub to life with BSV LED video wall
technology.
andrew@bigscreenvideo.com.au
1300 244 727
www.bigscreenvideo.com.au
Osbourne Hotel, QLD

THE ROYALS
Proud owners of the Royal Hotel Leyburn, Shane and Sam
Toy know a thing or two about the history of their town
thanks to the information and photos provided by pub
stalwart Tex McGee and some other Leyburn locals.
One of the truly unique things about country hotels is
the yarns on offer from the local patrons, the more
exaggeration involved the better.
One yarn that doesn’t need any embellishment, is
Royal Hotel Leyburn’s very own brush with royalty –
Queensland sporting royalty that is.
The pub was previously owned by Australian former
professional rugby league footballer Shane Webcke.
Shane explained “when we bought the hotel, it had a
lot of previous work completed. It was very tastefully
renovated. But it’s still certainly got it’s old charm. We
purchased the hotel from Shane Webcke, the former rugby
league champion. He owned it for 15 years and put a lot of
money and time into it, due to the fact that he grew up in Leyburn,
so it has always been a labour of love for him”.
Shane made the leap to the other side of the bar seven years
ago and has enjoyed the adventure so far. With his wife and
children by his side, this family-run business is a change of
pace for the former chippy.
“It’s a lot of work like all of them, but it’s good, the
hours are flexible in some ways if you can manage
your staff right, but we really enjoy owning a
country pub”.
Located about one hour south of Toowoomba
and once larger in population than
Toowoomba and Warwick, the town of
Leyburn was a thriving community during
the gold rush era and was one of the
oyals
more successful goldfields on the
Darling Downs.

THE ROYALS
LEYBURN LEGENDS
The Royal Hotel around 1933 - Leyburn's ancient hostelry.
But when the railway line bypassed Leyburn in
favour of Toowoomba and Warwick, Leyburn’s
progression came to a halt.
At the time of its heyday, Leyburn had a Cobb &
Co posting station and six hotels, including a Royal
Mail and the Golden Fleece. Today however, there
is only one pub left standing in Leyburn and that is
the Royal Hotel, which also happens to be the oldest
continually-licensed establishment in Queensland
still in its original premises, built in 1863.
“It helps that it is a brick structure, not timber,
which wasn’t as common back then. At the time
there were a lot of fires in the old hotels due to the
use of candles and open fire places. “The bricks
used here have all been built from the clay down at
nearby Canal Creek. They were made down there
and carted 500 metres back to where the hotel is
located,” Shane explained.
FULLY RENOVATED. BUT IT’S STILL
CERTAINLY GOT IT’S OLD CHARM. WE
PURCHASED THE HOTEL FROM SHANE
WEBCKE, THE FORMER RUGBY LEAGUE
CHAMPION. HE OWNED IT FOR 15 YEARS
AND PUT A LOT OF MONEY AND TIME INTO
IT, DUE TO THE FACT THAT HE GREW UP
IN LEYBURN, SO IT HAS ALWAYS BEEN A
LABOUR OF LOVE FOR HIM”.
QHA REVIEW | 49

THE ROYALS
IN COMMEMORATION OF THE FIRST QUEENSLAND GRAND PRIX HELD IN LEYBURN IN 1949,
THE TOWN PLAYS HOST TO THE HISTORIC LEYBURN SPRINTS, AND THIS AUGUST WILL BE THE
25TH ANNIVERSARY OF THE EVENT’S INCEPTION.
“The roof was a shingle roof back in the day which
was later replaced with corrugated iron.
“As a builder, the structure and timber-work in the
roof is quite amazing. If you view the roof from
the outside it’s been built with a very steep pitch
because they would have built like that back in
Europe so the snow didn’t stay on it. When they
came out here to Australia, they built in a similar
fashion even though it didn’t snow. It’s quite
amazing”.
Shane has met many a history buff in his time at
Royal Hotel Leyburn, as well as hotel enthusiasts
including Pub Yarns author Colin Whelan.
“He’s been to the hotel and we’ve got his book, it’s
a beautiful book on hotels throughout Victoria, New
South Wales and Queensland and we feature in that
book.
“He’s always been fascinated with the Royal Hotel
name and that’s why he devoted a whole chapter to
it in his book”.
“Over the years we’ve had a number of groups
come through on various pub crawl expeditions,”
Shane said.
“We had one particular group of young fellows who
visited about two years ago who were doing a trail
of as many Royal Hotels as they could. They stayed
overnight, we have photos on display of the boys
and their customised shirts which stated ‘We’re on
the Royal Tour’”.
The Royal Hotel has an accommodation offering
of self-contained cabins and Shane said the hotel
attracted visitors from many car and bike clubs.
“We get travellers, car clubs, bike clubs and a lot of
different groups who now like to go to these country
pubs.”
In commemoration of the first Queensland Grand
Prix held in Leyburn in 1949, the town plays host to
the Historic Leyburn Sprints, and this August will be
the 25th anniversary of the event’s inception. The
event is expected to see more than 200 historic and
classic racing cars and will feature a guest line-up of
some of Australia’s greatest racing drivers from the
1960s to the 1990s.
From NRL royalty to racing car royalty, this Royal
Hotel has more to offer than meets the eye.
QHA REVIEW | 50

THE ROYALS
QHA REVIEW | 51

TOP DROP
ROLLIN’ HAZE HAZY
PALE ALE
Nomad Brewing Co.
NEWPORT DAZE HAZY
PALE ALE
Rogue
TRINITY TRIPLE DRY
HOPPED HAZY IPA
Deep Creek Brewing
Company
IDAHO-7 SINGLE HOP IPA
Pirate Life Brewing
No sour grapes here,
gooseberries are to
the fore backed up by
sublime tropical notes.
The brew is incredibly
smooth and creamy
and produces a magic
mouthfeel. This is one
of the best hazy pales I
have ever tasted. I highly
recommend trying this if
not a fan of this style as
this will most definitely
convert you.
With your mouth awash
with the taste of peach
and hints of tangerine an
incredible fuzzy, creamy
mouthfeel takes over
and gives your tastebuds
an amazing tingle that
gives you a real buzz.
I mentioned the Rollin’
Haze was one of the best
hazy pales I’ve ever tried
and then this came along
and raised the bar again.
Wow, it is incredible.
Mango, passionfruit and
citrus… my favourite
combination and what
always makes these style
brews so smooth. Deep
Creek never let you down.
It’s a sweet drop that’s
packs some punch.
Speaking of never failing
to disappoint, Pirate Life
is of the same ilk as Deep
Creek. This drop features
pineapple, orange and
tropical fruits aromas and
taste followed by a nice
hit of bitterness.
QHA REVIEW | 52

TOP DROP
SUPERNOVA IPA
Brick Lane
AVALANCHE HAZY IPA
Brick Lane
SPRUCE COFFEE HARD
COLD BREW
Torquay Beverage
Company.
SUNSET DREAMS
HAZY IPA
Revel Brewing Co.
A bloody enjoyable IPA
plain and simple. Nice
candied tropical fruit
aromas and taste and
just a dash of lingering
grapefruit bitterness but
nothing too much to
scare those away who
don’t like an overly bitter
IPA. This one will prove
popular with both sides
of the divide – those who
love IPAs and those who
are yet to be converted
beyond a pale ale.
Not the same gusto as
the Supernova for mine
but still a very nice drop.
A delicate mix of mango
and guava with a little
nectarine thrown into
the mix. It has a creamy
mouthfeel and a slight
bitterness and is very
sessionable.
I love coffee and love
alcohol so it only made
sense I would like this.
I mean what could go
wrong? Well, let’s just say
it is an acquired taste, and
not one I have acquired
yet.
A really considered and
complex flavour profile
you would expect from
a quality IPA. It has
this wonderful punchy,
fuzzy, hoppy haze with
a consistent moderate
bitterness from start to
finish. There are tropical
fruits present but for
mine the dominant taste
is that of beautifully ripe
pawpaw. Absolutely love
it. This is a keeper – could
drink it all night long. No
need to change up beers.
QHA REVIEW | 53

A CRAFTY BUNCH
GRANITE BEER
QHA REVIEW | 54
Creating commercial-grade brews for the public has
a little bit more pressure for perfection than a home
brew and for Geoff Davenport who owns Granite Belt
Brewing in Stanthorpe, it was trial and error teamed
with a little help from the inlaws.
“We trialled a few and adjusted a few times, but the
Irish Red Ale is something we were happy with the
first time because my in-laws are Irish, so I’ve done
21 years of hard labour so I’m now Irish as well,”
Geoff said.
“We were really blessed because my cousin’s fatherin-law
ran a micro brewery in Western Australia so he
came over and really helped us put the equipment
together for the first four or five brews which was
brilliant. But some of the brews have evolved because
of what people like,” Geoff added.
At Granite Belt Brewery, patrons can see how the
brewery works from a viewing lounge, they can smell
the ingredients and enjoy an explanation from staff
on how the brewing process takes place. In the Brew
Bar, there is a tasting paddle on the menu to explore
all the brews on offer, while there is also lunch and
dinner available from the restaurant.
“We have our core beers and then we also do our
seasonal brewing. I’ve just released a 9.5% Imperial
which is really smooth, it has cocoa aromas and a
deep dark chocolate flavour, it’s warming with 9.5%,”
Geoff said.
“Our most popular brew would be the Irish Red Ale
which has caramel and toffee notes, but we also
make pale ales, lagers and a cider which uses locallyproduced
apples - of course being from Stanthorpe
- and our cider only has two ingredients, apples and
yeast..
“We’re not trying to be hoppiest brewer, we’re just
looking for the easy-drinking beers for any scenario,
we have the mid strength, pale ale, a porter for night
time, there’s a beer for every situation, so we’re not
trying to be completely different,” Geoff added.
The brewery is an extension of the Granite Belt
Retreat which Geoff and wife Dee purchased about
12 years ago.
“There was a restaurant, a function room as well
as 20 cabins, but we felt like it needed something
else and Geoff grew up watching his father make
home brew, so it was something we both had an
appreciation for thanks to our heritage which it Irish
and Scottish,” Dee explained.
The couple had recently returned from the UK when
they purchased the Retreat and missed the variety
of beers they had become accustomed to overseas.
Noticing a hole in the market, and being a regional
town where it was hard to access craft brews, the
pair sought to add a brewery to their business.

A CRAFTY BUNCH
The Granite Belt Retreat and Brewery offer its guests all
they could ask for in a winter escape at Stanthorpe, with
log cabins complete with fireplaces, a relaxed atmosphere
off the beaten track and a restaurant with a brilliant chef.
“We go through about two tonne of firewood each week,
there’s no need to leave, you can eat, drink and stay here
in a nice relaxed country atmosphere.”
QHA REVIEW | 55

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
4 Hearts Brewing
The first brewery to open its doors in
Ipswich in over 100 years, 4 Hearts
brew masters are committed to
premium local ingredients and
profound taste. Preservative free and
all natural ensuring the use of highest
quality ingredients to consistently
deliver a tasty beer every brew. Our
core range features modern spins
on traditional brews while our ever
growing range of seasonal beers takes
things to a more adventurous levels,
utilising local seasonal produce as
inspiration (honey, rosella or carrots
anyone…)
0439 439 710
4heartsbrewing.com
Aether Brewing
Aether is more than just a brewery or
just some beer. It is an expression of
creativity, innovation and quality which
is hand crafted by a team who treat
each other as family. We are driven
by our shared unrelenting passion for
what we do and the dedication we
have for great beer shows in each and
every beer that leaves our home in the
North of Brisbane. From our multiple
award winning core range to our highly
anticipated seasonal releases, we
create a beer for every taste.
07 3815 6455
aetherbrewing.com.au
Ballistic Beer Co.
At Ballistic we have a simple theory.
Fresh beer is the best beer. That’s
why we brew in small batches, more
frequently, and store it cold so you get
the same blast of flavour our brewers
do.Our pale ales, lagers, IPAs, sours
and special releases will blow away the
traditional ideas and expectations of
what beer should be.
Set in an old World War II ammunitions
factory in the historic, industrial suburb
of Salisbury Ballistic HQ is home to a
team of innovative brewers who believe
everyone should have the chance to
enjoy a well crafted, quality beer.
07 3277 6656
ballisticbeer.com
Helios Brewing Company
Helios is the sun god of Greek myths.
Each morning the rising sun marks
Helios’ crossing over into the mortal
world, driving a chariot drawn by
wild horses that only he can control.
Helios Brewing Company harnesses
the sun’s power to sustainably create
craft beer. Our brewing infrastructure
has been custom-designed to
maximise energy and water efficiency,
minimize waste and carbon-footprint
while capitalising upon Queensland’s
renewable natural resources. We brew
beers that are malt-forward, balanced,
and intense using only the best
ingredients, impeccable technique and
sustainable practices.
07 3392 9739
heliosbrewing.com.au
Slipstream Brewing
Slipstream Brewing is an
independently owned brewery based
in Brisbane. We are a small but
passionate team, producing some of
the most accessible and sessionable
craft beers in Australia. We’re the
missing gap between bland beer and
wanky beer, our beers hit the bullseye,
brewed with nothing but pure flavour
in mind. Hops are the heroes and
we milk them for all their worth. We
love the freshness, juiciness the zing
and the zest. One sip, it tastes so
good – capture that feeling and fill the
fridge with it. Beer is the last thing you
should settle on, so come and get
caught in Slipstream.
07 3892 4582
slipstreambrewing.com.au
Burleigh Brewing Co
Founded in 2006 by Peta and Brennan
Fielding, Burleigh Brewing was one of
the first independent craft breweries in
QLD. Now celebrating 15 year of the
brand, Burleigh Brewing has upgraded
their Taphouse in Burleigh Heads, won
countless awards for both business and
beer (a testament to their shared and
individual strengths), grown to a team
of 70, and in their own humble, hardworking
way, helped transform the Gold
Coast’s craft brewing scene into one
of the most vibrant and thriving in the
country.
07 5593 6000
burleighbrewing.com.au

Q U E E N S L A N D L O C A L S
A CRAFTY
BUNCH
Terella Brewing
Terella means “Little Earth”, and
we’re building our vision of a dream
brewery, drawing inspiration from
science, a serious love of beer, and our
connection to the local land.
We’ve planted ourselves in North Arm,
a rural setting between the hinterland
and farms of the Sunshine Coast,
surrounded by crops and free roaming
cattle. Our concept is based on a
sustainable cycle, producing what we
need and using what we produce.
22 rotational taps and a new exciting
beer released every week! Pushing
the limits of Hops and Grains to
produce quality small batch brews for
enjoyment.
0492 929 357
sales@terellabrewing.com.au
terellabrewing.com.au
Felons Brewing Co
Founded by Brisbane locals, Felons
Brewing Co. is a modern-day brewery
proudly positioned on the banks of the
Brisbane River. Our brewery is nestled
down under the Story Bridge, within
Howard Smith Wharves. We truly
believe that beer is what binds us all
to this great part of the world and as
proud brewers, we believe in brewing
with passion and freedom.
07 3188 9090
felonsbrewingco.com.au

A CRAFTY
BUNCH
W H Y N O T S T O C K & S U P P O R T
Stalwart Brewing
The Stalwart story began when
Adam Tomlinson, founder and
brewer, travelled with his wife Donna
to the United States in 2008 and
experienced the emerging craft beer
scene there. The Stalwart Core Range
of beers consist of classic styles
derived from some of the greatest
brewing regions in the world. They
are brewed to the highest standard
of craft and quality. The brewery’s
founder was inspired to honour his
ancestors who originated from some
of these great brewing countries like
England, Ireland, Scotland, USA and
Australia.
07 5441 3265
stalwartbrewing.com.au
Revel Brewing Co.
We are proud to be one of
Queensland’s best independent
breweries consistently producing
Australian & International award
winning beers.
Bringing brewing back to Bulimba
where the original Eagle Brewery
resided in 1883 and the essence of
QLD brewing began. Our beers are
bursting with flavour and personality
whilst possessing drinkability for
everyone.
Come and be a part of the Revel-ution!
Matthew Flexman
matt@revelbrewingco.com.au
Boiling Pot Brewing Co.
Everything we do at Boiling Pot
Brewing Co. is influenced by our
birthplace, Noosa, with all its beauty,
nature and damn fine beer-drinking
weather.
We named the brewery in honour of the
first headland in Noosa National Park,
Boiling Pot, if you know it, you know it.
If we could bottle the feeling you get at
Boiling Pot, it’d be a bestseller.
At Boiling Pot, we take what we do
seriously but we know we’re not
saving the world. Our mission is
simple: to make life that little bit better
for beer drinkers, one beer at a time.
#cheerseverybody
0414 415 920
boilingpotbrewingco.com.au
Heads of Noosa Brewing Co.
Heads of Noosa Brewing Co. is an
Australian independently owned
brewery located in the heart of
Noosa on the Sunshine Coast. With
a passion for lagers and a stubborn
focus on quality, we strive to produce
simply exceptional beers. After nearly
a decade in the making, we are here
for the long haul, and we hope you join
us on this journey...
1300 1 HEADS
headsofnoosa.com.au
Granite Belt Brewery
Granite Belt Brewery is a small batch
brewery with a passion for creating
unique, full flavoured beers that are
perfect for every occasion. Our beers
are made purely... to be enjoyed.
We brew and bottle everything onsite
in Stanthorpe on the Granite Belt, and
is available for wholesale distribution
07 4681 1370
granitebeltbrewery.com.au
The Catchment Brewing Co
Catchment Brewing Co, located in a
beautiful art deco building in West End
is a fully functioning brewery, bar and
restaurant and your one stop shop for
all things craft beer, awesome food or
functions.
Whether sampling the medal winning
core range beers named after iconic
streets in the local catchment or the
seasonal smash hits that will amaze
you, it’s well worth a visit for a taste of
West End.
Catchment Brewing Co - For locals,
by locals, everywhere.
07 3846 1701
bookings@catchmentbrewingco.com.au
catchmentbrewingco.com.au

Paul St John-Wood PUB TALK
SNAP LOCKDOWN
If the lockdowns in June/July for South East QLD,
Townsville, Magnetic and Palm Islands have shown
us anything it is that uncertainty is the only certainty
during this pandemic. For two days we enjoyed
the greatest easing of restrictions for hospitality
businesses since the pandemic began only for the
rug to be pulled from under us again. While the threat
of a snap lockdown has always been lingering, it was
demoralising for our SEQ and NQ venues to go from
the elation of hosting State of Origin matches to the
heartbreak of a lockdown.
Take it outside!
Health officials from around the globe cannot be any
clearer in their advice that the risk of transmitting and
contracting COVID-19 is greatly reduced in outdoor
areas. We have seen it in our own state with greater
patron numbers permitted outdoors within our
industry, even a recently as the restrictions introduced
on Monday 28 June which permitted double the
capacity in outdoor areas compared to indoors. With
our favourable climate, summer quickly approaching
and our venues generally positioned on generous land
parcels, now is the time to shift your offerings outdoors
to attempt to minimise the impact of any snap
restrictions which would limit your indoor capacity
again. To increase your licensed area, you can make
application to OLGR with Form 24 to include your
outdoor spaces. QHA have many partners which can
assist with furnishing your outdoor areas, including
Bunnings Warehouse which offers exclusive discounts
to QHA members.
Irish PM declares no jab, no entry
While our counterparts in Ireland are on the other
side of the world and have faced more severe
lockdown restrictions throughout the pandemic, it is
still important to observe how other jurisdictions are
combating the virus with the measures they impose
on hospitality venues. In June, Ireland Prime Minister
Michael Martin announced that indoor drinking and
dining in the country would only resume when a
vaccine certification system could be implemented and
entry to pubs would be restricted to only those who
had received the full vaccination, or had recovered
from having the virus which provides them a level of
immunity. It is worth noting that Moscow implemented
a similar restriction only a week earlier. Pubs in Ireland
have been locked down since December 2020 and
have only been permitted to have trade in outdoor
areas since June 7 this year, so any measures to return
to indoor trade will be embraced by locals as autumn
and winter approach.
QHA Regional Board Meeting – Cairns
The tradition of the QHA Regional Board Meeting
continues and this year Cairns is the chosen
destination. The meeting will be held in Trinity Park on
Tuesday 17th August. Detailed invitations will be sent
via post and email to hoteliers in North Queensland.
The trip will also include a walking tour of Cairns CBD
venues which local hoteliers are welcome to join.
HEALTH OFFICIALS FROM AROUND THE
GLOBE CANNOT BE ANY CLEARER IN THEIR
ADVICE THAT THE RISK OF TRANSMITTING
AND CONTRACTING COVID-19 IS GREATLY
REDUCED IN OUTDOOR AREAS.
QHA REVIEW | 59

WINE with John Rozentals
Winemaker Duncan
Schuller: held his breath
during the coronavirus
outbreak.
JUMPING THE DITCH
JOHN ROZENTALS TASTES SOME NEW ZEALAND WINES THAT SURVIVED COVID-19.
QHA REVIEW | 60
In 2020, with COVID-19 looming on the horizon and
harvest fast approaching, the New Zealand wine
industry held its breath.
Preparations for a nationwide lockdown meant there
was a very serious risk that harvest would not be
allowed to go ahead.
The inability to pick grapes would have meant no 2020
vintage produced, affecting wine production and retail
for several years to come.
Rather than cross their fingers, the Giesen team
sprang into action and were among the first to take
drastic action to protect its workers and preserve the
chance of a successful harvest.
This included separating the team into night and day
shift teams, each with their own winemaking staff, and
going above and beyond to ensure their safety.
Many of the teams were moved into hotels and
accommodation away from home a full week before
the nationwide lockdown was announced, with staff
banding together to ensure Giesen could still deliver on
harvest goals.
This, coupled with the industry’s classification as
essential business, meant that harvest proceeded
under unprecedented safety standards including
rigorous physical distancing measures and significant
additional work.
Workers overcame the challenges of running
completely separate day and night shift teams,
developing brand new processes, and in many cases
being isolated from friends and family as well.

TOP SHELF with John Rozentals
GIESEN 2020
Sauvignon Blanc:
A wonderful expression of typical
New Zealand sauvignon blanc,
with emphasis squarely on ripe,
fresh gooseberry-like fruit. Some
residual sweetness in a popular
style. Inexorably drawn to Thai
dishes such as green curry.
Here's
cheers
GIESEN 2020
Uncharted Sauvignon Blanc:
This very different sauvignon
blanc, a dry white which
spent three to four months
on yeast lees for to build a
beautiful mouth-feel, to back
maturation in oak. Uncharted
ok. Match with smoked trout
and herby new potatoes.
WINE OF THE WEEK
The
QHA Podcast
LISTEN IN TO THE BACKSTORY
BEHIND THE INDIVIDUAL SUCCESS
STORIES, THE LATEST PRODUCT
RELEASES AND EVEN GET TO KNOW
THE DECISION-MAKERS THAT
IMPACT OUR INDUSTRY
GIESEN 2018
The August Marlborough
Sauvignon Blanc:
Dry and flinty with rich, ripe
tropical notes and layers of
toasty almond and brioche
flavours. Its a tribute August
Giesen’s legacy which is
inextricably tied to the Giesen
story. Complex and a match
for quite rich cuisine.
TUNE IN EACH MONTH ON
YOU CAN ALSO LISTEN AT
QHA.ORG.AU

TRADE DIRECTORY
HOLDING REDLICH
Full range of commercial legal services to assist the liquor and
gaming industry, including all Liquor/Gaming applications and
advisory, WHS, employment and property services.
Robert Lyons | P: 07 3135 0559
E: robert.lyons@holdingredlich.com
Darren Anderson | P: 07 3135 0542
E: darren.anderson@holdingredlich.com
www.holdingredlich.com
INSURANCE | RISK MANAGEMENT | CONSULTING
Your trusted advisor, helping you identify the risks your
business faces and finding the right insurance solution to
protect the future of your business.
Call: 1800 240 432
www.ajg.com.au
MARKET LEADING BRANDS IN EQUIPMENT
No matter the size, shape or demands placed on your
business, we have the ability to deliver equipment that is
functional, adaptable and reliable. Convotherm, Waldorf,
Waldorf Bold, Turbofan, Washtech.
P: 1300 268 798 E: info@moffat.com.au
Service department: 1300 264 217

TRADE DIRECTORY
LEADING PUB AND HOTEL LAWYERS IN QUEENSLAND
13cabs...24/7...
WE’LL GET YOU THERE
Need an Airport shuttle?
Need your team transported?
Need a parcel delivered?
Sign up to 13cabs.com.au
or Call Renata Sekulic
0466 535 428
Mullins’ hospitality team has unrivalled experience in the liquor
and gaming sector, developed over 30 years. From greenfield
applications and integrated developments to liquor and
gaming compliance and employment advice - we are your
one-stop-shop to ensure the best outcomes for your hotel.
Curt Schatz, Managing Partner
Direct: 07 3224 0230
Email: cschatz@mullinslawyers.com.au
mullinslawyers.com.au
RAMSDEN LAWYERS
The commercial team at Ramsden
Lawyers has extensive expertise in
hospitality, liquor and gaming law.
Call us today for a free 30-minute
consultation.
P: 1300 749 709
www.ramsdenlaw.com.au
CASINO CONSOLES
Footrest, slimline and cashless bases
available. Casino Consoles, the only
name you need when it comes to
professional poker machine bases
and screening.
P: 07 3890 2969
www.casinoconsoles.com.au
SCIENTIFIC GAMES
This new generation of exciting game
content draws on the strength of
Scientific Games to create one of
the most dynamic game libraries
in the market.
P: 07 3458 9180
www.sggaming.com/australia
QHA
MEMBER
OFFER
STODDART
Stoddart are one of Australia’s leading manufacturers and
importers of a large range of world leading equipment for
food service and bar applications.
Darrin Miller
P: 0417 867 979 E: dmiller@stoddart.com.au
stoddart.com.au
CITY PROPERTY SERVICES
Over 25 years of commercial cleaning services | Triple certified
Quality assured | EcoClean Certified using environmentally
friendly products. Get 2 weeks free with any 12 month
contract when mentioning this advert.
Free Quotations P: 1300 630 636 or 07 3391 2005
www.citypropertyservices.co
QHA REVIEW | 63

QHA PARTNERS & CORPORATE MEMBERS
QHA PARTNERS AND CORPORATE MEMBERS ARE VALUED PREFERRED SUPPLIERS TO THE QUEENSLAND HOTEL INDUSTRY.
THE BUSINESSES LISTED IN THIS DIRECTORY ARE KEEN SUPPORTERS OF HOTELS IN QUEENSLAND AND THE QHA ENCOURAGES
MEMBER HOTELS TO UTILISE THEIR PRODUCTS AND SERVICES. IF A BUSINESS WISHES TO FIND OUT HOW TO BECOME A QHA
PARTNER OR CORPORATE MEMBER, PLEASE CALL DAMIAN STEELE, QHA INDUSTRY ENGAGEMENT MANAGER ON (07) 3221 6999.
QHA REVIEW | 64
ACCOUNTING/ TAX
BDO Australia
Ph: 07 3237 5999
bdo.com.au
HLB Mann Judd -
Chartered Accountants
Ph: 07 3001 8800
hlb.com.au
Prosperity Advisers QLD
Ph: 07 3007 1971
prosperityadvisers.
com.au
SW Accountants &
Advisors
Ph: 07 3085 0888
shingwing.com.au
Hotel Accountants Pty Ltd
Ph: 07 5560 8988
hotelaccountants.com.au
McGrathNicol
Ph: 07 3333 9800
mcgrathnicol.com
Professional Client Services
(QLD) P/L- Accountants &
Business Advisors
Ph: 07 3209 4452
pcsqld.com.au
ARCHITECTS / REPAIRS
REFURBISHMENT/
RECONSTRUCTION /
CONSTRUCTION
Ashley Cooper
Construction
07 3142 5915
ashleycooper.com
BSPN Architecture
Ph: 07 3851 9100
bpsn.com.au
Paynters - Design &
Construction
Ph: 07 3368 5500
paynters.com.au
Rhinoplay
Ph: 0419 536 709
rhinoplay.com.au
Rohrig Constructions
Ph: 07 3257 4411
rohrlg.com.au
Open Projects
Ph: 1800 461 421
openprojects.com.au
BWC Constructions Pty Ltd
Ph: 0403 579 997
bwcgroup.com.au
Hot Concepts Design and
Construction
Ph: 07 3277 7740
hotconcepts.com.au
ICM Construction
Ph: 1300 798 107
icmco.com.au
IQ Construct
Ph: 0401 483 209
iqconstruct.com.au
New Life Restorations
Ph: 1300 356 633
newliferestorations.com.au
Tonic Design
Ph: 07 3852 5100
tonic.cc
BEVERAGES
Accolade Wines
Ph: 07 3252 7933
accolade-wines.com
CUB Premium
Beverages
Ph: 07 3666 4104
cub.com.au
Brown-Forman
Australia P/L
Ph: 07 3010 2000
brown-forman.com
Campari Australia Pty Ltd
Ph: 07 3253 1801
camparigroup.com.au
Carlton & United
Breweries
Ph: 07 3666 4104
cub.com.au
Coca-Cola Amatil
Ph: 13 26 53
ccamatil.com
Diageo
Ph: 07 3257 0800
diageo.com
Ice & Beverage Solutions
Ph: 0414 938 276
iceandbeverage.com.au
Lion
Ph: 07 3361 7400
lionco.com
Liquid Specialty
Beverages
Ph: 07 5440 2006
liquidsb.com.au
Pernod-Ricard Australia
Ph: 07 3340 5471
pernod-ricard.com
Red Bull Australia
Ph: 02 9023 2892
redbull.com.au
Samuel Smith & Son
Ph: 07 3373 5777
samsmith.com
Sirromet Wines
Ph: 07 3206 2999
sirromet.com
Southtrade International
Ph: 07 3085 7418
southtradeint.com.au
Treasury Wine Estates
Ph: 03 9685 8000
treasurywineestates.com
Your Mates Brewing
Company
Ph: 07 5329 4733
yourmatesbrewing.com
Heads of Noosa Brewing
Co.
Ph: 0401 399 625
headsofnoosa.com.au
Nextgen Liquor Marketing
Pty Ltd
Ph: 0414 654 778
nextgenlm.com.au
Terella Brewing
0408 920 759
terellabrewing.com.au
BUILDING SUPPLIES
& SERVICES
Bunnings
Ph: 07 3452 5725
bunnings.com.au
Artistic Flooring
Ph: 07 3890 7799
artisticflooring.com.au
EDUCATION, TRAINING
& EMPLOYMENT
Best Security - Security
and Training
Ph: 07 3212 8460
bestsecurlty.net.au
Frontier Leadership
Ph: 0423 097 246
frontierleadership.edu.au
Federation Academy
Ph: 0423 097 246
federationacademy.edu.au
MLKA Hospitality
Recruitment
Ph: 07 4128 8400
mlkarecruitment.com.au
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
TAFE Queensland
Ph: 1300 308 233
tafeqld.edu.au
Tribe Workforce Solutions
Ph: 07 3238 0808
tribeworkforce.com.au
Zenith Hospitality Staffing
Solutions
(07) 3002 4000
zenithhospitality.com
ENERGY GAS/POWER
BOC Limited
Ph: 07 3212 4135
boc.com.au
SolarXpress
Ph: 07 5495 6222
solarxpress.com.au
TransTasman
Energy Group
Ph: 1300 118 834
tteg.com.au
Bromic Heating
02 9426 5222
bromicheating.com
Building Tuner
Ph: 0422 218 375
buildingtuner.com.au
ELGAS
Ph: 02 9672 0777
elgas.com.au
Energy Saving Products
Pty Ltd
Ph: 0429 820 101
energysavingproducts.online
FINANCES, BANKING,
INSURANCE &
INVESTMENTS
Beyond Payment
Systems Pty Ltd
Ph: 07 3505 2217
beyondpaymentsystems.
com.au
BDO Australia
Ph: 07 3237 5999
bdo.com.au
Commonwealth Bank of
Australia
Ph: 0476 824 307
CommBank.com.au
Gallagher Insurance
Brokers
Brisbane: 07 3367 5000
Nth QLD: 07 4753 5311
Toowoomba: 07 4639 7102
ajg.com.au
Get Capital
Ph: 0498 137 007
getcapital.com.au
Green Finance Group
Ph: 0457 883 700
greenfinancegroup.
com.au
GSA Insurance Brokers
Ph: 02 8274 8138
gsaib.com.au
St.George Industry
Banking
Ph: 0435 438 306
stgeorge.com.au/
business
Waratah Debt Capital
Ph: 0448 681 783
waratahmanagement.
com.au
Westpac Banking
Corporation
Ph: 0438 701 195
westpac.com.au
Austcover
Ph: 0412 286 511
austcover.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
BUPA - health insurance
Ph: 134135
(quote ID 2109197)
bupa.com.au
Trinitas Australia Pty Ltd
Ph:1300 836 025
trinitas3.com.au
FURNITURE SUPPLY
Table Top Innovations
07 5532 7191
tabletopinnovations.com.au
FOOD & ASSOCIATED
BUSINESSES
PFD Food Services
Ph: 131 733
pfdfoods.com.au
CTB & Co
(Cooking the Books)
Ph: 1300 911 282
cookingthebooks.com
Simon George and Sons
Ph: 07 3717 1400
simongeorge.com.au
GAMING & RACING
Ainsworth Game
Technology P/L
Ph: 07 3209 6210
ainsworth.com.au
Aristocrat Leisure
Industries
Ph: 07 3727 1600
aristocrat.com.au
IGT
Ph: 07 3890 5622
igt.com.au
Konami Australia
Ph: 02 9666 3111
konamiaustralia.com.au
MAX
Ph: 0436 839 857
max.com.au
Scientific Gaming
Ph: 02 9773 0299
scientificgames.com
Simtech
Ph: 07 5596 6993
simtechcreations.com
Tabcorp Keno
Ph: 07 3243 4113
tabcorp.com.au
TAB
Ph: 1800 823 888
tab.com.au
UTOPIA Gaming Systems
Ph: 1800 200 201
utopiagaming.com.au

QHA PARTNERS & CORPORATE MEMBERS
QHA PLATINUM PARTNERS
Australian Pokie Consoles
Ph: 0413 261 777
clubsandpubs.com.au
Rooks Entertainment
Ph: 07 4068 8633
rooks-entertainment.com.au
Casino Consoles
Ph: 07 3890 2969
casinoconsoles.com.au
HOSPITALITY
CONSULTANTS
AHS Hospitality
Ph: 07 5512 6143
ahshospitality.com.au
Clear to Work
Ph: 07 3399 2894
cleartowork.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
HOTEL & BAR SUPPLIES
BOC Limited -Gas/
Reticulation Supply
Ph: 07 3212 4322
boc.com.au
Reward Hospitality
Ph: 07 3341 5929
rewardhospitality.com.au
Andale Beverage Systems
Ph: 07 3421 5200
andale.com.au
FSM
Ph: 0400 099 992
fsm-pl.com.au
QHA DIAMOND PARTNERS
DNS Specialist Services
Ph: 0433 906 809
dnsspecialistservices.com.au
Stoddart
Ph: 0437 576 447
stoddart.com.au
QHA GOLD PARTNERS
DWS Hospitality Specialists
Ph: 07 3878 9355
dws.net
HOTEL BROKERS /
REAL ESTATE /
PROPERTY VALUERS
Frontline Hospitality
Queensland
Ph: 07 3319 1863
frontlinerecruitmentgroup.
com/hospitality
Off Market Hotels
Chris Cameron
Ph: 0477 271 875
offmarkethotels.com.au
Now Book It
Ph: 1800 265 726
nowbookit.com
Nuvho
Ph: 07 3357 9951
nuvho.com
Professional Hospitality
Ph: 07 3160 8132
professionalhospitality.
com.au
Power Jeffrey & Co -
Hotel Brokers
Ph: 07 3832 6000
powerjeffrey.com.au
CRE Brokers
Ph: 07 5371 0165
crebrokers.com
HTL Property
Ph: 02 8016 3810
htlproperty.com.au
Prostaff Events Pty Ltd
Ph: 07 3061 8644
facebook.com/Prostaff-Events
JLL
Ph: 07 3231 1311
jll.com.au
HOTEL ENTERTAINMENT
LEGAL
QHA SILVER PARTNERS
Fox Sports
Ph: 0403 061 412
foxsports.com.au
Foxtel for Business
Ph: 1300 720 630
austar.com.au
Sky Channel
Ph: 07 3228 6344
Freecall: 1800 251 710
skychannel.com.au
The Card Network
Ph: 1300 375 346
thecardnetwork.com.au
Nightlife - Music & Video
Freecall: 1800 679 748
nightlife.com.au
Pro Score - Sporting
Promotions
Ph: 0431 366 800
proscore.com.au
Mullins
Ph: (07) 3224 0222
mullinslawyers.com.au
Corrs Chambers
Westgarth – Lawyers
Ph: 07 3228 9778
corrs.com.au
Bennett & Philp Lawyers
Ph: 07 3001 2999
bennettphilp.com.au
Commercial Licensing
Specialists
Ph: 07 5526 0112
clslicensing.com.au
Holding Redlich
Ph: 07 3135 0500
holdingredlich.com
Ramsden Lawyers
Ph: 07 5554 1964
ramsdenlaw.com.au
Trans Tasman Energy
Group
BDO Australia
Power Jeffrey and
Company
Best Security
Platypus Print
Packaging
Rohrig Constructions
St George Bank
Red Bull Australia
BSPN Architecture
BOC Limited
Paynters
Prosperity
Advisers QLD
H&L
Ice & Beverage
Solutions
Off Market Hotels
QHA BRONZE PARTNERS
Complete Property
Service Australia
Green Finance Group
GSA Insurance
Brokers
HLB Mann Judd
13cabs
Beyond Payment
Systems
Rhinoplay
Open Projects Group
Simtech
Pillow Talk
Liquid Specialty
Beverages
UTOPIA Gaming
Systems
Your Mates Brewing
Company
me&U
MSL Solutions
Simtech
SolarXpress
Southtrade
International
SW Accountants &
Advisors
The Card Network
Cashzone
Waratah Debt Capital
Get Capital
QHA REVIEW | 65

QHA PARTNERS & CORPORATE MEMBERS
APPROVED
MANAGER’S
LICENCE
RESPONSIBLE MANAGEMENT
OF LICENSED VENUES
TRAINING
“HONESTLY THE BEST TRAINING
SESSION! FUN AND LIGHT-HEARTED
LIQUOR
BUYING GROUPS
Bottlemart
Ph: 1300 733 504
bottlemart.com.au
Independent Liquor
Group
Ph: 07 3713 2751
ilg.com.au
LIQUOR
WHOLESALE GROUPS
ALM (Australian Liquor
Marketers)
Brisbane: 07 3489 3600
Townsville: 07 4799 4022
Cairns: 07 4041 6070
almliquor.com.au
Your Mates Brewing
Company
Ph: 07 5329 4733
yourmatesbrewing.com
Terella Brewing
0408 920 759
terellabrewing.com.au
OTHER /
UNIFORMS /
PROMOTIONAL
CMBM Facility Services
Ph: 07 3391 1040 /
0419 708 715
cmbm.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
JC Eco Blasting
Ph: 0417 702 227
jcecoblasting.com
Lotus Commercial Pty Ltd
Ph: 1300 653 536
lotusfilters.com.au
Luxxe Outsourced Hotel
Services
Ph: 0426 263 636
luxxe.com.au
Tru Security Services
Phone: 0452 377 662
trusecurity.com.au
SUPERANNUATION
lntrust Super Fund
Ph: 07 3013 8700
intrust.com.au
TECHNOLOGICAL
PRODUCTS & SERVICES
Tanda
Ph: 1300 859 117
tanda.co
TableTime Pty Ltd
Ph: 0405 052 682
tabletime.com.au
Vix Vizion Pty Ltd
0413 026 918
www.vixvizion.com
13001 COMMS Pty Ltd
Ph: 1300 126 667
13001comms.com.au
TRANSPORT
A.P. Eagers Limited
Ph: 07 3109 6731
apeagers.com.au
13cabs
Ph: 132 227
13cabs.com.au
WASTE MANAGEMENT
Bottlecycler (QLD) Pty Ltd
Ph: 1300 306 039
bottlecycler.com
Envirobank Recycling
Ph: 07 3063 7677
envirobank.com.au
WHILE BEING VERY INFORMATIVE AND
KNOWLEDGEABLE. THANKS, QHA.”
OTHER COURSES OFFERED:
Online RSA/RSG Training
Gaming Nominee Training
Employment Relations Training
Employment Relations Webinar
Pillow Talk
Ph: 07 3248 4900
pillowtalk.com.au/
commercial
Total Uniform Solutions
Ph: 07 3666 0110
uniform.com.au
POINT OF SALE /
PAYMENTS
Cashzone
Ph: 0466 148 752
cardtronics.com.au
H & L Australia Pty Ltd
Ph: 1800 778 340
hlaustralia.com.au
me&U
Ph: 02 9057 8500
meandu.com.au
BSV
Ph: 1300 244 727
bigscreenvideo.com.au
BYTO
Ph: 0402 561 539
Byto.com.au
DQ VIP Systems
Ph: 0448 749 008
getdqd.com
Forum Group
Ph: 07 3338 3435
forumgroup.com.au
Responsible Management of Licensed Venues
Training is a mandatory training requirement
for those applying for a liquor licence, and
applicants for an Approved Manager’s Licence.
Training is offered face to face at regional
centres throughout Queensland.
MSL Solutions
Ph: 0448 134 625
mslsolutions.com
Bepoz Retail Solutions
Ph: 1300 023 769
bepoz.com.au
Banktech
Ph: 1800 080 910
banktech.com.au
foundU
Ph: 07 3876 3783
foundu.com.au
Future Business Technology
Group
Ph: 1300 706 155
fgtgroup.com.au
IDU Technologies Pty Ltd
mitch@idu-identification.com
idu-identification.com
For more information please contact the
QHA Training Centre
Ph: 07 3221 6999 Fax: 07 3221 6649
Email: training@qha.org.au
Web: www.qha.org.au
Harris Data Systems
Ph: 07 5535 7677
harrisdata.com.au
PRINTING / PACKAGING
Platypus Print Packaging
Ph 07 3352 0300
www.platys.com.au
SECURITY / CLEANING
JB Hi-Fi Commercial
Division
Ph: 07 3360 9925
jbhifi.com.au
JVG Sound Lighting & Visual
Ph: 07 5599 1222
jvgsound.com.au
onPlatinum ICT
Ph: 0402 281 561
onplatinum.com.au
Best Security
Ph: 07 3212 8460
bestsecurity.net.au
SafeVisit
Ph: 0432 504 801
safevisit.com.au
Complete Property
Service Australia
Ph: 07 3180 3800
cpsa.online
Scantek Solutions
Ph: 1300 552 106
scantek.com.au
Schmick Cards
Ph: 07 5514 6616
schmick.com.au

INVALUABLE INFORMATION
AT YOUR FINGERTIPS
HR MANUAL
Containing a wealth of policy, contract and position
description templates and tools.
HR MANUAL $300
ANNUAL DIGITAL UPDATES $75
CONTACT US TODAY
P: 07 3221 6999 F: 07 3221 6649 E: er@qha.org.au W: qha.org.au