FBR Issue 4 - 2021

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“Veterans possess a unique skill set that is required to be able to effectively apply the principles of both leadership and drive to whatever task they may encounter.” — STEVE WHITE, President & COO of PuroClean “The great thing about being a Dream Vacations franchise owner is that we offer a lot of flexibility. It’s a commission-based business so it’s up to you how much work you put into it and how much money you can make,” said Harris, who points out that Dream Vacations was named the No. 1 Franchise for Veterans by the Military Times for four consecutive years (2014-2018). NEIGHBORLY’S COMMITMENT TO VETS With more than 4,800 home-service franchises in nine countries, including 3,200 in the U.S., holding company Neighborly placed five of its 19 brands—Mosquito Joe, Mr. Appliance, Mr. Electric, Mr. Handyman and Glass Doctor— on FBR’s list of Top Franchises for Veterans this year. Neighborly COO Mary Kennedy Thompson says her company’s commitment to supporting and hiring veterans is personal. “Don Dwyer, our founder, who served in the military, wanted to give back to those who selling more luxury vacations at a higher price point in 2021 than in previous years. “It takes a special skillset to become a successful franchise owner, and the fact is not all veterans make great franchisees. But a lot of them do, and I’ll do whatever I can to educate them and guide them through the process,” said Hanlon, who in 2019 was named Dream Vacations’ Ambassador of Veteran Affairs, an award which honors a former member of the Armed Forces who represents the interests of military veterans and is dedicated to their advancement as travel agents. Childers, who became passionate for home care services while caring for his ailing grandmother, credits his military experiences with providing him the discipline and the tools to become a successful multi-unit franchise owner. “In the Marines, I was put in charge of the logistics of moving hundreds of troops, everything they required to take with them to “One of the biggest things the Army taught me in 26 years in the military is self-discipline, management skills and how to be an effective leader.” — MIKE HANLON, Dream Vacations franchise owner ? DID YOU KNOW The most popular industries for veteran business owners are (in rank order) Home Services, Automotive Services, Travel and Retail served our country. So, he started the VetFran Program right after Desert Storm in the 1990s,” said Thompson, an ex-Marine herself. “From the start, our company has made it a top priority to recruit veteran employees and franchise owners because we feel veterans deserve the power to prosper. They served our country and put their lives on the line for us. We owe it to them to take care of them.” Military veterans Hanlon and Childers have certainly benefited from their franchising experiences. Hanlon is one of Dream Vacations top performers, growing his business every year. Despite the pandemic, which has severely impacted the travel sector, he says he’s prepare them for war. I now run a franchise with about 100 employees who are caring for clients with a lot of different kinds of physical and mental disabilities. I feel like I was prepared to take this challenge,” he said. “The Marines taught me a lot of things, but most importantly discipline and organizational skills,” said Childers who opened his HomeWell franchise during the pandemic and yet still exceeded his first-year revenue goals by 300 percent, placing him among the franchise’s top performers. “The thing I like about the franchise model is it’s got a good game plan, and it also provides me with the structure I need to be successful.” “Without a doubt (my experiences in the Army) have been the best preparation for business ownership.” — STEVE KAISER, Junk King franchise owner Top Veteran Owned Franchises Data Highlights Average annual Income: $88,862 Average age: 54 Average tenure: 55% have owned their franchise business less than 5 years LEARN MORE The top franchise companies that have the honor of being named to our 2021 Top Franchises for Veterans list are clearly among the best of the best in the business. We invite you to learn more about what makes them unique and explore exciting business ownership opportunities in your local market by visiting FranchiseBusinessReview.com. 8 | For more information on the companies in this report, visit www.FranchiseBusinessReview.com
FRANCHISEE SATISFACTION MATTERS With thousands of different franchises available today, it’s hard to know which are potentially good investments, and which should be avoided. There are many factors to consider when investing in a franchise, but one of the most important is the satisfaction of current franchisees owners. Each year, we survey thousands of franchise owners to find the companies that are truly the best of the best. We ask the questions that everyone wants to know: • Do you enjoy operating the business? • Are you getting the training and support you need? • Are you making the money you expected? • And most important... Would you recommend this franchise to others? HOW WE SELECT THE TOP FRANCHISES STEP 1: Invite We invite all franchise companies based in North America with 10 or more franchise owners to participate in our research at no cost. STEP 2: Survey We contact all franchisees in the franchise companies that choose to participate and invite them to answer a 33-question satisfaction survey covering eight key areas, including: financial opportunity, training & support, leadership, and core values. STEP 4: Score The FSI score is used to benchmark each company’s franchisee satisfaction level against over 1,100 franchise brands representing tens of thousands of franchisees and determine their ranking among other participating companies. STEP 5: Award We identify the brands that exceed the benchmark and recognize them with a Top Franchise award. STEP 3: Analyze We analyze the responses from the franchisees and use a weighted scale to determine an overall Franchisee Satisfaction Index (FSI) score that ranges from 0-100. Other factors considered in the weighting are the percentage of franchisees that participate in the survey, the age of the survey and the size of the franchise system. Independent Franchise Research You Can Trust For more information on the companies in this report, visit www.FranchiseBusinessReview.com | 9
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FBR Issue 4 - 2021

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