Debtfree Magazine Issue 11 of 2021

Mrs. Cindy Mauritz will be heading up the debt review department and will be supported by Miss
Meghan Bruiners and Mrs. Fika Snyders in their capacity as Team Leaders.
We have updated our communication and escalation channels in this regard.
Please refer to the communication channels listed in tables 1 and 2 below. It is important that
documentation be send to the correct communication channels to ensure timeous feedback.
CAPITEC CONTACT DETAILS
Table 1: Debt Review communication channels
Channel Description E-mail address
1 Form 17’s All Forms 17’s / ccsforms17@capitecbank.co.za
Clearance Certificates
2 Proposals All Proposals ccsproposals@capitecbank.co.za
3 Court documents All Court documents ccsdebtrevieworders@capitecbank.co.za
(Notice of Motion’s /
NCT applications /
Orders)
4 Terminations Termination queries debtreviewterminations@capitecbank.co.za
5 General enquiries General Debt Review ccsdebtreviewqueries@capitecbank.co.za
Enquiries
6 Refund / Cancellation
requests
Debt Review Refund
Requests and
Cancellation of Debit
Orders
ccsrefundrequests@capitecbank.co.za
7 Insurance Certificates Replacement Insurance
Policies
8 Reckless Lending Allegation of reckless
Queries
lending and document
requests
9 Credit Insurance Claims All credit insurance
claims
10 Payment allocations Payment Allocations
11 Share Call Contact
number
queries
insurancepolicies@capitecbank.co.za
Rmcontrol@capitecbank.co.za
CreditInsuranceClaims@capitecbank.co.za
ccsdebtreviewpaymentqueries@capitecbank.co.za
086 066 7783 Option 2