Fall 2023 Enjoy
City of Palo Alto, Fall 2023 class programming
City of Palo Alto, Fall 2023 class programming
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Withdraw, Transfer,<br />
and Cancellation Policy<br />
All transfer and withdrawal requests need to be received in writing within the time frames<br />
provided below. Email is encouraged and can be sent to <strong>Enjoy</strong>Online@cityofpaloalto.org<br />
Walk-in requests can be dropped off at any registration site.<br />
Mailed requests must be delivered prior to the end of the allotted time frame and can be sent to:<br />
Lucie Stern Community Center, 1305 Middlefield Rd. Palo Alto, CA 94301<br />
Seasonal Program Policies:<br />
WITHDRAWAL POLICY: Participants will have 24 hours after the first session to withdraw<br />
and receive a refund or credit on account. Late registrations will not be able to withdraw<br />
enrollment for a refund or credit on account. Withdrawals received after the 24 hour window<br />
will not receive a refund or credit on account. Withdrawal requests received prior to the 24<br />
hours after the first session are eligible for a refund or credit on account. Customers have the<br />
option to receive the entire program fee as credit on their account, or pay a $15 processing<br />
fee per class, per child, for a refund.<br />
TRANSFERS: Participants will have until the end of the first session to transfer to another<br />
program. Transfers are subject to space availability and the customer is responsible for any<br />
additional fees incurred. Transfers for late enrollments may not be permitted.<br />
CANCELLATIONS: Refunds for camps that have been cancelled by the City are always 100%<br />
refundable.<br />
Tennis & Workshops Policies:<br />
WITHDRAWAL POLICY: Families will have 7 days prior to the start date of the program or<br />
workshop to withdraw and receive a refund or credit on account. Late registrations will not<br />
be able to withdraw for a refund or credit on account. Withdrawals received with less than 7<br />
days notice will not receive a refund or credit on account. Customers have the option to<br />
receive the entire program or workshop fee credit on their account, or pay a $15 processing<br />
fee per program, per participant, for a refund.<br />
TRANSFERS: Families will have 7 days prior to the first day of the program or workshop to<br />
transfer to another program. Transfers are always subject to space availability and the<br />
customer is responsible for any additional program fees.<br />
CANCELLATIONS: Refunds for programs or workshops that have been cancelled by the City<br />
are always 100% refundable.<br />
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