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Fall 2023 Enjoy

City of Palo Alto, Fall 2023 class programming

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Withdraw, Transfer,<br />

and Cancellation Policy<br />

All transfer and withdrawal requests need to be received in writing within the time frames<br />

provided below. Email is encouraged and can be sent to <strong>Enjoy</strong>Online@cityofpaloalto.org<br />

Walk-in requests can be dropped off at any registration site.<br />

Mailed requests must be delivered prior to the end of the allotted time frame and can be sent to:<br />

Lucie Stern Community Center, 1305 Middlefield Rd. Palo Alto, CA 94301<br />

Seasonal Program Policies:<br />

WITHDRAWAL POLICY: Participants will have 24 hours after the first session to withdraw<br />

and receive a refund or credit on account. Late registrations will not be able to withdraw<br />

enrollment for a refund or credit on account. Withdrawals received after the 24 hour window<br />

will not receive a refund or credit on account. Withdrawal requests received prior to the 24<br />

hours after the first session are eligible for a refund or credit on account. Customers have the<br />

option to receive the entire program fee as credit on their account, or pay a $15 processing<br />

fee per class, per child, for a refund.<br />

TRANSFERS: Participants will have until the end of the first session to transfer to another<br />

program. Transfers are subject to space availability and the customer is responsible for any<br />

additional fees incurred. Transfers for late enrollments may not be permitted.<br />

CANCELLATIONS: Refunds for camps that have been cancelled by the City are always 100%<br />

refundable.<br />

Tennis & Workshops Policies:<br />

WITHDRAWAL POLICY: Families will have 7 days prior to the start date of the program or<br />

workshop to withdraw and receive a refund or credit on account. Late registrations will not<br />

be able to withdraw for a refund or credit on account. Withdrawals received with less than 7<br />

days notice will not receive a refund or credit on account. Customers have the option to<br />

receive the entire program or workshop fee credit on their account, or pay a $15 processing<br />

fee per program, per participant, for a refund.<br />

TRANSFERS: Families will have 7 days prior to the first day of the program or workshop to<br />

transfer to another program. Transfers are always subject to space availability and the<br />

customer is responsible for any additional program fees.<br />

CANCELLATIONS: Refunds for programs or workshops that have been cancelled by the City<br />

are always 100% refundable.<br />

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