January 2024 NCSEA CSQ

and seeking guidance as needed on specific cases. “They use the
questionnaire to recognize potential issues, respond by updating the
system ensuring all safety protocols are in place, and use the resources
that list supportive agencies by location to refer those in need,” said
Training Officer Rosaura Barrett.
Non-Disclosure Indicator (NDI)
If the outcome of the questionnaire indicates any form of
violence, the employee adds the NDI to the case in our case
management system, ATLAS. As part of the enhancements
in 2018, ATLAS was updated to display the NDI more clearly
on customers’ cases. Employees now see several warning
messages alerting them to proceed with caution if the NDI is activated and
family violence may be a concern with one or both parties. The additional
warning screens have been effective, and our teams know how to respond
appropriately.
Domestic Violence Training
The training prepares employees to recognize, respond, and
refer individuals who may be experiencing violence at home.
The DCSS Office of Professional Development partnered with
the Office of Child Support Services and the Arizona Coalition
to End Sexual and Domestic Violence (ACESDV) to develop
training. Representatives from ACESDV participate in classes by answering
trainees’ questions and providing referral resources.
Safe Spaces, Self-Care, and Personal Growth
Our training officers are skilled at creating a safe space. “It’s
rewarding to know I have succeeded at creating the space
necessary for a learner to self-disclose,” explained Rosaura.
“Helping families to safety is deeply fulfilling.”
The classes can be triggering for some employees. “Navigating the feelings
it brought to the surface was difficult at times, but overall the training taught
us how to appropriately handle domestic violence conditions both with
customers and, honestly, outside the workplace as well," said Bradley. At
the end of the classes, DCSS Training Officer Leticia Colbey encourages