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4<br />

(Continued from page 3)<br />

approach in a friendly manner from the front and to ask if you can be of help.<br />

If you encounter someone in a dysregulated state, (someone who has difficulty<br />

controlling their emotional response), arguing with them is futile. A dysregulated<br />

person cannot hear what you are explaining until they have calmed down. We learned<br />

that when attempting to reduce the intensity of a conflict (or de-escalating), it often<br />

helps to repeat what the person is saying in their own words. “Oh, you were sure you<br />

signed up for this and your name isn’t here?” This ensures you are hearing them<br />

correctly.<br />

Our GWSA Strategic Plan states the “we will treat each other with respect and<br />

ensure we fulfil our individual and collective responsibilities and accountabilities. We<br />

will be honest, trustworthy, and consistent in all our interactions with each other.”<br />

This past year was extremely challenging. There were multiple complaints made to<br />

the Board of Directors regarding inappropriate behaviour by some members –<br />

specifically, they were accused of harassment and being disrespectful or abusive. As a<br />

Board, we take all complaints seriously and these <strong>issue</strong>s were addressed and, when<br />

necessary, action was taken.<br />

We are extremely grateful that so many of our members choose to volunteer in the<br />

more than fifty activity groups at the Evergreen, the West End and the Dome, and we<br />

want you to know that there will be times when someone you encounter may be angry<br />

or abusive.<br />

You do not ever have to accept harassment or abusive behaviour. That is why we<br />

recently posted our Code of Conduct in the lobby.<br />

Guelph Wellington Seniors Association (GWSA) employees, members and<br />

volunteers are all expected to uphold a certain ethical standard of conduct, using<br />

common courtesy and good judgment, and behaving with integrity, honesty, and<br />

fairness.<br />

We are a growing organization – our membership is now more than 2,500 and<br />

together we enable older adults to continue to be active, to make new friends and age<br />

with dignity.<br />

Be active. Get involved.<br />

The Sentinel - <strong>March</strong> <strong>2024</strong> — Vol. 48, No. 7<br />

Make friends.

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