March 2024 issue online
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(Continued from page 3)<br />
approach in a friendly manner from the front and to ask if you can be of help.<br />
If you encounter someone in a dysregulated state, (someone who has difficulty<br />
controlling their emotional response), arguing with them is futile. A dysregulated<br />
person cannot hear what you are explaining until they have calmed down. We learned<br />
that when attempting to reduce the intensity of a conflict (or de-escalating), it often<br />
helps to repeat what the person is saying in their own words. “Oh, you were sure you<br />
signed up for this and your name isn’t here?” This ensures you are hearing them<br />
correctly.<br />
Our GWSA Strategic Plan states the “we will treat each other with respect and<br />
ensure we fulfil our individual and collective responsibilities and accountabilities. We<br />
will be honest, trustworthy, and consistent in all our interactions with each other.”<br />
This past year was extremely challenging. There were multiple complaints made to<br />
the Board of Directors regarding inappropriate behaviour by some members –<br />
specifically, they were accused of harassment and being disrespectful or abusive. As a<br />
Board, we take all complaints seriously and these <strong>issue</strong>s were addressed and, when<br />
necessary, action was taken.<br />
We are extremely grateful that so many of our members choose to volunteer in the<br />
more than fifty activity groups at the Evergreen, the West End and the Dome, and we<br />
want you to know that there will be times when someone you encounter may be angry<br />
or abusive.<br />
You do not ever have to accept harassment or abusive behaviour. That is why we<br />
recently posted our Code of Conduct in the lobby.<br />
Guelph Wellington Seniors Association (GWSA) employees, members and<br />
volunteers are all expected to uphold a certain ethical standard of conduct, using<br />
common courtesy and good judgment, and behaving with integrity, honesty, and<br />
fairness.<br />
We are a growing organization – our membership is now more than 2,500 and<br />
together we enable older adults to continue to be active, to make new friends and age<br />
with dignity.<br />
Be active. Get involved.<br />
The Sentinel - <strong>March</strong> <strong>2024</strong> — Vol. 48, No. 7<br />
Make friends.