To book call (024) - Harry Shaw Travel

Terms & Conditions of Booking
From the time we issue an invoice confirming your holiday arrangements, a
contract exists between us. This means that City Cruiser Holidays Ltd have
certain obligations towards you, our client - and you in return have an
undertaking towards City Cruiser Holidays Ltd. We have set out below in
simple terms the terms of this agreement, so that everyone’s responsibilities
and rights are clearly understood. We explain what happens if you wish to
make a change to your holiday, and the terms on which we will pay you
compensation in the unlikely event of having to alter your holiday. The terms
of this Fair Trading Agreement apply to all holidays operated by City Cruiser
Holidays. Your contract is entered into with City Cruiser Holidays Limited.
PAYMENT The completed booking form, signed by the party leader and
including the names of all persons travelling, must be accompanied by a
deposit of £45.00 per person (coach holidays), £50.00 per person deposit
(on tours to Disneyland® Resort Paris), £100 per person (air holidays) (unless
otherwise shown). On receipt of your completed booking form we will send
you an invoice stating the balance due to us and the final date for payment,
which is normally three weeks before the date of travel (four weeks on holidays
to Disneyland® Resort Paris or ten weeks on holidays by air). No further
reminder is sent to you, and if the balance remains unpaid after this date, we
reserve the right to cancel your holiday and retain the deposit you have paid.
If you book within four weeks of the departure date Coach holidays - ten
weeks air holidays you must pay the full amount at the time of booking.
Personal cheques cannot be accepted if booking/paying within 10 working
days of departure. It is agreed by all parties that in any action arising out of
or in connection with this Contract English law will govern.
CANCELLATION BY YOU - We begin to incur expenditure from the time we
receive your booking, and so the deposit is paid to us as a sign of your
willingness to utilise the travel arrangements and accommodation which we
reserve on your behalf. If you wish to cancel your reservation you must do
so in writing, and the charges you incur will depend on the date on which we
receive this written notification. It is in your own interest to give us as much
notice as possible, as cancellation charges incurred are on a sliding scale,
as detailed:
Coach Holidays
• Prior to 21 days of departure - loss of deposit
• 21-15 days before departure - 45% or deposit if greater
• 14-7 days before date of departure - 60% or deposit if greater
• Up to 6 days before departure - 100%
Air Holidays
• Prior to 42 days before departure - loss of deposit
• 42-29 days before departure - 50% of holiday cost or deposit if greater
• 28-15 days before departure - 60% of holiday cost or deposit if greater
• 14-7 days before date of departure - 90% of holiday cost or deposit if
greater
• Up to 6 days before departure - 100%
Percentages shown are percentages of the total cost of your holiday.
Insurance premiums are not refundable. However, your insurance policy
covers cancellation for various reasons, and you may be able to claim for
any cancellation charges incurred.
ALTERATION BY YOU - The following details shows charges applicable for
any changes you may make to your reservation after we have received your
booking form and deposit. In all cases you must notify us or your travel agent
in writing of your intention to make an alteration.
i) If you wish to change to another City Cruiser holiday and providing you
notify us more than 21 days (coach holidays) more than 70 days (air holidays)
in advance of the original departure date you will be charged an amendment
fee of £5.00 per person up to a maximum of £40.00 per booking form - Except
Ticket events including Concerts, Theatres, Shows, Sporting Events etc.
where no change can be made. We reserve the right to make an additional
charge to cover in full any costs charged to us by our suppliers.
ii) If you change your holiday less than 21 days (coach holidays) 70 days
(air holidays) before the due date of departure it will be treated as a cancellation
and cancellation charges will be levied as in paragraph 2.
iii) If you wish to make any other alterations to your original booking e.g.:
change the pick up point, alter the type of room you require or make a spelling
amendment to a name, you will be charged an amendment fee of £5.00 per
amendment on coach holidays or £20.00 per amendment on air holidays. If
a booking amendment involves a change of name, insurance premiums are
not transferable. We reserve the right to make additional charges to cover in
full any costs charged to us by our suppliers.
iv) Please note that if the booking alteration involves a change of name,
insurance premiums are not transferable. Where any changes made to a
booking (including change of surname, initial or title) involve travel by
scheduled flights we reserve the right to make an additional charge to cover
in full any cost charged to us by our suppliers.
TRAVEL INSURANCE - It is a requirement that when you travel you must
take out adequate insurance. Full details are available and the premium
should be added to your deposit. If you would prefer to arrange your own
insurance it must be of equivalent or greater cover than our own, must include
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24 hour emergency assistance, and details must be given on the booking
form. Please note: It is your responsibility if required to arrange additional
cover exceeding the maximum amounts payable under the Company policy
or for areas of additional liability (see later). We are unable to accept
responsibility for any costs you or anyone in your party may incur as a result
of failing to take out insurance cover.
ALTERATIONS BY US - IF WE CHANGE YOUR HOLIDAY - It is unlikely
that we will have to make any changes to your holiday, but we do plan the
arrangements many months in advance, and sometimes we may need to
make changes. Most of these changes however are quite minor, but where
they are significant we will inform you or your travel agent as soon as is
reasonably possible if there is time before your departure. If a MAJOR change
becomes necessary we will inform you or your travel agent as soon as
reasonably possible if there is time before your departure. Flight timings and
carriers in brochures are subject to change as a result of airline procedures.
Minor changes include a change of aircraft type, airline, departure airport or
airport destination or accommodation to that of the same or higher standard
of classification. A major change is one that we make to your holiday
arrangements before departure that involves changing your resort area, or
time of departure or return by more than twelve hours, or offering
accommodation of a lower rating than that originally booked. You then have
the choice of:
i) Accepting the changed arrangements notified to you
ii) Purchasing another available holiday from us
iii) Cancelling your holiday
If you choose i) or ii) we will pay you compensation on the scale shown
below. If you choose iii) we will refund you all monies paid to us plus
compensation on the scale shown below. However in no case will we pay
compensation if the change is due to an event listed in Important Note below.
PERIOD BEFORE SCHEDULED DEPARTURE WITHIN WHICH A MAJOR
CHANGE IS NOTIFIED TO YOU OR YOUR TRAVEL AGENT.
Compensation per Person
More than 21 days NIL
15-20 days £10.00
0-14 days £15.00
Important Note: Compensation payments do not apply to changes caused
by war or threat of war, riots, civil strife, terrorist activity, industrial disputes,
natural disasters, fire, technical problems to transport, closure of ports or
similar events beyond our control amounting to force majeure. The
compensation payments do not apply to day trips.
IF WE CANCEL YOUR HOLIDAY - It is necessary for there to be a minimum
number of passengers in order to operate a tour. In certain circumstances
therefore we may have to cancel your holiday and if this should occur we will
return to you all monies paid to us or offer you a suitable alternative. However
we will not cancel your holiday: i) Immediately prior to the departure date
unless you have not paid for your holiday in full, If we then cancel your
holiday you will be entitled to either a comparable holiday or a full refund.
ii) After the balance due date except as a result of hostilities, political unrest,
or other circumstances amounting to force majeure.
If we have to cancel your holiday at any time City Cruiser Holidays Ltd is
liable only for any monies you have paid to us at the time of cancellation and
for the compensation payments as detailed above.
SURCHARGES - The price of your travel arrangements can be varied due to
changes in transportation costs - eg fuel, scheduled air fares and any other
airline surcharges which are part of the contract between airlines (and their
Agents) and the Tour Operator/Organiser, Government action such as
increases in VAT or any other Government imposed increases and a drop in
exchange rates. In the case of any small variation an amount equivalent to
2% of the price of your travel arrangements which excludes insurance
premiums and any amendment charges will be absorbed or retained. For
larger variations this 2% will still be absorbed for increases but not retained
from refunds. In either case there will be an administration charge of £1 per
person together with an amount to cover Agent’s commission. If this means
that you have to pay an increase of more than 10% of the price of your travel
arrangements you may cancel your travel arrangements and receive a full
refund of all monies paid, except for any additional amendment charges. We
will consider an appropriate refund of insurance premiums paid if you can
show that you are unable to transfer or re-use your policy. Should you decide
to cancel for this reason you must exercise your right to do so within 14 days
from the issue date printed on your final invoice. Whether you cancel or not
you will also be entitled on the terms set out in respect of major changes as
detailed below to accept an offer of alternative travel arrangements from us if
we are able to do so and compensation is set out below. Please note that
travel arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your travel due to contractual
and other protection in place. Surcharges will not be imposed within 30 days
of departure unless the holiday is booked within that period. Prices include
all known costs when we went to press and are based on the following currency
rates as recommended by ABTA on 01 March 2011 as published in the
Financial Times. All rates are £ sterling: Euros 1.1783, US$ 1.62
Unless specifically indicated in the holiday description entrance fees, guide
costs, city guided tours and optional excursions are not included in the holiday
price. Some hotels charge extra for porterage and tea/coffee served with
lunch or dinner.
All prices and supplements in this brochure are quoted per person per holiday.
Holiday prices include all travel, accommodation as specified and VAT as
applicable in September 2011.
At the time of printing we have been advised of the possibility of the introduction
of consumer levies to provide additional financial protection for the holidays
in this brochure. If such a levy is introduced it will be shown as a separate
item on your invoice and will not be subject to our surcharge guarantee.
PAYMENTS FROM YOU - If you book a holiday which does not include flights
through one of our authorised travel agents all monies you pay to him will be
held on our behalf from the time you receive our confirmation showing our
acceptance of your booking. After that all such monies will be held on our
behalf. If you book an air holiday with us through one of our authorised
agents any money held by him is held on behalf of City Cruiser Holidays
Limited.
SENDING YOUR TICKETS - After you have paid your final balance we will
send you your tickets and travel information approximately 7 days before
your scheduled departure date.
LACK OF FACILITIES - All holiday arrangements, hotels and coach facilities
advertised in this brochure are published by us in good faith, and to the best
of our knowledge are accurate. However, as this brochure is written twelve
months in advance, and due to various reasons such as adverse weather,
breakdown, seasonal activities etc., some amenities may not be available at
the time of your stay.
OUR RESPONSIBILITY TO YOU - We accept responsibility for ensuring
that all components of your holiday as described in this brochure are supplied
to you to a reasonable standard. If any part is not provided in the advertised
manner we will pay you reasonable compensation unless the non-provision
was due to circumstances which we could not predict and which were beyond
our control such as adverse weather conditions, road or traffic conditions or
other such conditions amounting to Force Majeure. Please remember that
some amenities (e.g. lifts, swimming pools, etc.) require servicing and cleaning
and may not therefore be available at all times. Some services may be affected
by weather conditions and their availability is entirely at the discretion of the
other provider of the service. Entertainment (particularly live entertainment)
is frequently subject to demand and its nature and/or frequency may be varied
if there is a lack of demand or insufficient numbers.
FLIGHT HOLIDAYS - All prices for flight holidays unless otherwise stated
are based on air travel in economy class. Passenger travel on scheduled
airlines is provided under the conditions of the airline concerned as printed
on the air ticket or website. We reserve the right to substitute an alternative
airline or aircraft type. This brochure is issued on the sole responsibility of
the tour operator. It is not issued on behalf of the airlines whose services are
used in the course of the tour. Please note Flight times shown in this brochure
although correct at the time of printing are for guidance only and may vary as
a result of subsequent adjustment to airline flight schedules. Final timings
and tickets will be enclosed with your travel documentation.
PERSONAL INJURY (WHILST PARTICIPATING IN ARRANGEMENTS
MADE BY US) ADDITIONAL PROTECTION- City Cruiser Holidays Ltd has
taken all reasonable and proper steps to ensure that proper arrangements
have been made for all the holidays which are advertised in this brochure
and the supplies of all the services are efficient, safe and reputable and that
they comply with Local and National laws and regulations of the country in
which they provide these services. Whilst we have no direct control over the
provision of services to you by suppliers we will pay to our clients the equivalent
of such damages as they would be entitled to receive under English law in an
English court for any personal injury to the client, including illness or death,
caused by the failure to perform or improper performance of such services or
agents of ourselves or any of our suppliers contracted or sub-contracted by
us to provide any part of the arrangements for your holiday as described in
this brochure where such failure or improper performance is due to the fault
of such person whilst acting within thescope, or in the course of their
employment and not an event which such person could foresee or forestall
even if they had taken all due care.
PLEASE NOTE: We will make payments as stated above provided:
i) That claims for personal injury are notified to us within 3 months of return
from holiday.
ii) That injured clients assign to City Cruiser Holidays Ltd any rights against a
supplier or other person or party they may have relating to the claim.
iii) They agree to co-operate with us fully should we or our insurers wish to
enforce those rights which have been assigned to us or to which we are
subrogated.
iv) Such payment is limited in the case of transport by water or air to a
maximum of such sums as would be obtained under the provisions of the
appropriate International conventions.
This assignment is necessary to enable us to try and recover from suppliers
To book call (024) 76 455 544 or visit www.harryshaw.co.uk
any compensation we have paid to clients and associated costs, arising from
personal injury to clients caused by the fault of those suppliers. If we recover
more than such compensation and costs, any excess will be paid to the injured
client. Please note the operation of overseas property, transport and other
services is regulated and enforced by local authorities of each country and is
subject to the laws, regulations and standards of codes of practice of that
country. The legal and safety requirements of many foreign countries are
lower than in the UK. It is only the local standards of each country that
foreign suppliers operate to.
ADDITIONAL PROTECTION - City Cruiser Holidays Limited values its
reputation with you, our client, and has therefore made arrangements for
those enforceable difficulties that may occur in which you may suffer illness,
injury or death during your holiday, arising from an activity which is not part of
the holiday arrangements, nor organised locally through our own
representative, nor through your own misadventure. In cases where holiday
insurance does not already offer such an arrangement, we are prepared to
provide financial assistance up to a limit of £5,000 per booking for advice,
guidance and assistance where appropriate, to help deal with such a mishap.
(Should you subsequently receive a satisfactory settlement, we would look
to recover our costs). This is on condition that you make an insurance claim
on the legal expenses section of your insurance cover in respect of any legal
fees incurred abroad for that purpose, and that you produce to us confirmation
from the insurance company in respect of receipt of your notification to them
of your claim.
TRAVEL DELAYS AND DISPUTES - Compensation will not be payable for
any aspect of your holiday affected by matters over which we have no control,
such as weather conditions, industrial disputes affecting ferries, airlines,
floods, civil disturbances, coach mechanical problems, lack of coach facilities
etc. In the unlikely event of a delay due to mechanical failure of one of our
coaches, we undertake to do out utmost to arrange an alternative vehicle as
quickly as possible. We make every effort to operate coaches of the standard
described in this brochure but can not accept claims from passengers on the
basis of an inferior vehicle being used as a relief or replacement in an
emergency, or any coach features being in-operable or clients/drivers smoking
in contravention of our policy. We cannot accept responsibility for delays in
arriving at the resort, missed onward travel arrangement, the loss of wages
as a result of a delay in return to the UK unless it is our proven or gross
negligence. No responsibility will be accepted for inconvenience or lost
holidays where clients have presumed the coach will be in City Cruiser
Holidays colours and failed to approach the vehicle to check with the crew.
Unless otherwise indicated, on Continental tours, cross channel ferries are
used. However we do reserve the right to use Eurotunnel in the event of
industrial action, bad weather or for unforeseeable operational reasons.
Likewise where we advertise where Eurotunnel will be used, we reserve the
right to use a ferry crossing in the event of industrial action, bad weather or
unforeseeable conditions. Compensation will not be payable in such
circumstances.
COMPLAINTS - In the unlikely event that you should wish to complain about
any aspect of your holiday, you must notify our driver/local representative
immediately in order that he/she has the opportunity to resolve the problem
quickly and to your satisfaction. If you still have reason to be dissatisfied
upon completion of your holiday you should write within 28 days of your return
to the Customer Services Department, City Cruiser Holidays Limited, setting
out details of your complaint and quoting your booking reference number.
Because of the difficulties involved in looking into a problem too long after the
event we will not consider, nor accept, any liability for any complaint unless it
is notified to us within the time stated above or reported to our driver/local
representative at the time. Some telephone conversations may be recorded.
Disputes arising out of or in connection with this contract which cannot be
amicably settled may be referred to arbitration if the customer so wishes
under a special scheme arranged by ABTA. The scheme provides for a simple
and inexpensive method of arbitration on documents alone with a restricted
liability on the consumer in respect of costs. Full details will be provided on
request or can be obtained from the ABTA website, (www.abta.com). The
scheme does not apply to claims for an amount greater than £5,000 per
person. There is also a limit of £25,000 per booking form. Neither does it
apply to claims which are solely in respect of physical injury or illness or the
consequences. The scheme can however deal with compensation claims
which include an element of minor injury or illness subject to a limit of £1,500
on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and statement of claim must be received by
ABTA within 18 months of the date of return from holiday. Outside this time
limit arbitration under the scheme may still be available if the Company agrees
but the ABTA code does not require such agreement.
For injury and illness claims you can request the ABTA Mediation Procedure
and we have the option to agree to mediation. Further information on the
code and ABTA’s assistance in resolving disputes can be found on
www.abta.com