Toll Remote Logistics - TOLL Group

Toll Transitions rallies to support
its customers affected by the
Australian floods
the recent floods and aftermath of Cyclone Yasi caused total devastation to many parts of
Queensland, and toll transitions’ customers were amongst those affected.
Toll Transitions experienced this first
hand as it became evident that a
number of its customers’ furniture
and personal effects were housed in
flood affected areas and that some of
its largest workplace relocation clients’
premises were under water.
The team acted very quickly to locate and
assess the damage. a crisis team was
assembled, led by senior management,
which included Toll Transitions personnel
from all over australia, to coordinate the
assessment and recovery of the flood
affected items.
The team worked closely with the
affected removals companies and their
subcontractors to locate our customers’
consignments. This task was particularly
challenging at one removal company’s
premises, as it was completely under
water, meaning all its electronic and hard
copy records were inaccessible.
The recovery of goods was also
hampered as flood waters took a number
of days to subside.
once it was deemed safe, the crisis team
started the task of trying to identify and
salvage the consignments that belonged
to its customers.
a team of 10 Toll Transitions staff was sent
to various locations and employees were
required to go through each consignment
by hand to assess the damage and
retrieve any salvageable items.
They promptly moved salvageable
consignments to other warehouses
to prevent them from being further
damaged.
Customers were provided with continual
updates on the state of their belongings
and delivery timeframes.
The whole clean up process took over
two weeks, with the team giving up their
weekends to complete the task.
These events sadly caused considerable
disruption to customers who were
relocating in and out of queensland. The
major impact was delayed deliveries
which resulted in many families requiring
temporary accommodation for extended
periods. unfortunately there were a
number of customers whose furniture
and belongings were badly damaged
or completely destroyed.
The Toll Transitions Workplace relocation
project management team also worked
around the clock to assist clients whose
premises were flooded. This included
getting them back to work by either
moving them to alternate or higher
ground locations.
one client required over 650 work
stations to be moved to a new location.
Toll Transitions engaged removalists
to carry items down 12 flights of stairs
in a blackened building with no power,
lighting or air conditioning. This task took
almost two weeks to complete due to
the conditions and the regular breaks
that were required to ensure safety was
being adhered to very closely.
national property manager from Virgin
Blue, Glen Plummer said, “Thanks Toll
Transitions for your help in immediately
rolling up your sleeves and jumping
onboard to assist us with our recovery.
as such, our business was able to
operate uninterrupted during these most
challenging times.
“We very much appreciate the speed
and efficiency at which you assisted to
relocate our key iT folk and equipment
into interim accommodation.” <
TOLL SpECIALISED AnD DOMESTIC FREIGHT
AbOvE LEFT
Flood damages to
personal effects.
AbOvE RIGHT
Robert Kumar,
removals services
manager from Toll
Transitions’ melbourne
office assisting with
the flood recovery
effort.
June–auGusT 2011
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