Toll Remote Logistics - TOLL Group

uK integration proceeding well
Following the purchases of WT SeaAir
and Genesis Forwarding in 2010, the
process of integration with Toll Global
Forwarding’s existing uK operations has
made significant progress – resulting in
a top six presence in the uK.
The newly-amalgamated business has
over 900 staff, operates in 15 locations,
and offers a service portfolio spanning
air and ocean forwarding, project
forwarding, perishables forwarding,
garment logistics, haulage and high
street fashion distribution.
Heading up the new uK business
is managing Director, Gary Morter.
His senior management team comprises
representatives from all three of the
constituent operations. The uK business
is also strongly supported by Toll Global
Forwarding’s eme managing Director
Hakan Bicil and his team based in zurich.
To ensure the integration process
retains the strengths of all three former
companies, an advisory board has been
established. This is led by former Ceo of
WT, Neil McGlynn, as president and Vice
president Ken Howell, former Director
of Genesis.
Improving our business
through action learning teams
in late 2010, Toll Global Forwarding
teams in australia and new zealand
started their first Action Learning Team
(ALT).
alTs are a new and innovative way
to share best practice across the
business. Teams from different areas
of the business come together to share
ideas and learnings, and from these they
develop programs for the business as
a whole.
an alternative to conventional training
programs, alTs are primarily selfdirected
learning teams run over 90 days.
The focus of the first program was how
in four primary locations, the resources
of the three companies have been
merged to create efficiencies. The former
Basildon facility closed in march with the
staff transferred to mountnessing, essex.
in manchester the offices consolidated
into the Toll Global Forwarding’s facility
at the city’s airport. Three Heathrow
facilities will become two in June, when
the stanwell facility is vacated and
operations are centred around Feltham
and Harmondsworth.
Finally, a single Birmingham facility
has been created, with excellent
warehousing and value-added service
capabilities.
Behind the scenes, the three companies’
accounting systems are set to be
replaced by a single, uniform package.
meanwhile, the legal work involved in
creating a new uK holding company is
proceeding well. The Genesis and WT
seaair identities are making way for the
one Toll philosophy, culture and brand.
The new, bigger Toll Global Forwarding
uK business is already signing up more
major customers: Aurora Fashions
to be number one in creating customer
value. The team had to analyse current
work practices and identify ways
they could achieve the breakthrough
changes required.
eleven team members committed up to
10 hours a week for the duration of the
program on top of their normal workload.
While it was a challenging time, they all
enjoyed the experience and felt a sense
of satisfaction at what they had achieved
in a relatively short time frame.
The business is now rolling out
three initiatives to deliver benefits to
customers and employees, and create
a culture with employees at the heart.
(owner of high street brands including
Coast, Warehouse and Oasis) has
handed over its entire uK warehousing
and distribution functions to Toll, along
with 300 of its staff.
and a major online fashion and beauty
retailer with a 40,000-strong product
line-up has also given Toll its entire uK
logistics business, after a successful
trial with its largest supplier. This work
involves processing goods from some
400 suppliers around the world, each
of which is a potential Toll customer
in its own right.
uK mD Gary morter said, “We have
made excellent progress with the
integration, and can all look forward to
exciting times ahead.
“our sales channels are finding significant
opportunities that would have been
more challenging to progress when we
were separate businesses; potential
customers are now more open to
learning about the commanding position
Toll has attained in the uK market.
“Toll Global Forwarding has certainly now
arrived in the uK.” <
a customer centric training program
to all Toll Global Forwarding employees
in the region is hoped will contribute to
creating a culture where customers are
truly at the centre.
The team was delighted to be part of
this innovative way of working, and other
colleagues are lining up for the next alT
program. management too have been
pleased with the outcome and look
forward to employing this technique to
develop the business further and solve
future organisational issues.
The next alT is scheduled to start
in July 2011. <
TOLL GLObAL FORWARDInG
AbOvE
uK managing Director,
gary Morter.
June–auGusT 2011
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