Report and Accounts 2011 | 1 - Efacec

4.2 Optimization of activities
4.2.1 Management of Customer Satisfaction
4.2.2 Management of Partners
4.2.3 Improvement Processes
4.2.4 Marketing and Image
4.2.5 Information Systems
Index
5 FOCUS ON INNOVATION AND PLANET SUSTAINABILITY
5.1 Innovation and R&D
5.1.1 Innovation Management
5.1.2 Product Research and Development
5.2 Environmental impact of activities
5.2.1 Environmental Management of Products
5.2.2 Energy Management
5.2.3 Water and Effluent Management
5.2.4 Waste Management
5.2.5 Other Actions
6 FOCUS ON PEOPLE AND SOCIETY
6.1 Development of human resources
6.1.1 Jobs and Diversity
6.1.2 Skill Development
6.1.3 Internal Communication
6.1.4 Safety and Health
6.1.5 Work-Life Reconciliation
6.2 Relations with society
6.2.1 Volunteer Programs
6.2.2 Public Presence
6.2.3 Relations with Universities and Schools
6.2.4 Social Movement
6.2.5 Other Community Supports
7 ACKNOWLEDGEMENTS
8 ANNEXES
Annex I About this Report
Annex II Performance Indicators
Annex III Duties of the Board of Directors
Annex IV Powers of the Executive Committee
Annex V Gri check Matrix
Annex VI Independent Verification Statement (GRI)
Volume II Consolidated and Individual Financial Statements
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