Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
ESTORE - eStore User Training
Duration Half Day
© Capita Business Services Limited 2011
Cost Available upon request
Course Description
This course is designed to for Assessment/ Decision Officers and Training Officers to
demonstrate the use and functionality of the eStore (or Holding Area).
The eStore is a dynamic module of the Capita Benefits Application and ensures that
data is captured from the Capita eClaim or third party eClaim applications and
placed in a secure location which is subject to Quality Assurance procedures before
being accepted by the Capita Benefits application.
Prerequisites
Familiarity with keyboard/ mouse; prior attendance of ‘BIMP Introduction to Capita
Benefits’ or previous experience of Capita Benefits is desirable.
Key Topics
♦ eStore Set Up;
♦ New Claim Summary;
♦ Claim Details;
♦ Household & Income Details;
♦ Rent Costs;
♦ Payment Details;
♦ Council Tax Costs;
♦ Landlord Details;
♦ Notes;
♦ Workflow.
Training Methods
This course may be delivered on-site or at Capita’s Trowbridge offices.
Attendees will utilise a training database, giving them the opportunity to progress
through worked examples. As with all of our courses, comprehensive training
documentation will be provided.
Who Should Attend
Authorities may consider the following for attendance:
♦ System Administrators;
♦ Benefits Assessment Officers/ Decision Makers;
♦ Benefits Training & Policy Officers.
What Attendees Will Learn
Upon completion of the course attendees will:
♦ Be able to navigate around the eStore;
♦ Be able to undertake Quality Checks of information stored within the eStore;
♦ Be able to amend information held as necessary;
♦ Be able to transfer the data into the Capita Benefits application;
♦ Be able to process the new claim via Workflow within the Capita Benefits
application.
Training and Consultancy Services,
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