Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
GOLD - Health Check Gold Service
Duration Two Days
© Capita Business Services Limited 2011
Cost Available upon request
Description
The second level of Health Check provides a more detailed investigation of how
effectively the Capita system is being used for a particular application.
One and a half days are spent on-site investigating processing with the remainder of
the second day either spent on-site or remotely, at the discretion of the Consultant in
order to document their findings.
The Consultant will then forward their report to your Account Manager for review
before it is forwarded to you.
Prerequisites
Should the Authority have any specific areas of concern that they would like
investigating these should be passed to their Account Manager with a minimum of
seven days’ notice prior to the first day of the visit.
Should the Authority have no specific areas of concern, the Consultant will work on
their own initiative, with a particular focus on unexpected or non-standard usage of
the application.
Key Topics
♦ On-line common functionality, e.g.
deciding benefit claims, creating/
moving Council Tax accounts,
creating overpayments, issuing
refunds, creating Fraud referrals etc.,
as appropriate;
♦ The application’s batch programs, e.g.
frequency;
♦ Scheduler operations/ output;
♦ Programs/ Permissions;
♦ Templates;
♦ Balancing/ Reconciliation;
♦ System Security/ Access;
♦ Investigation of the database via
Ingres query/ reporting tools.
Consultancy Methods
Time spent on-site will be informed by discussions with staff, staff observation and
interrogation of the relevant application.
Who Should Attend
The Consultant should be free to observe workaday usage of the application but
Control Section staff and/ or Managers/ Team Leaders should also be available
throughout the day(s) for any questions.
What You Will Gain
A full report detailing all of the Consultant’s findings, conclusions and
recommendations.
This will highlight any major areas of concern where system functionality is not being
used as anticipated or system data that requires correcting.
Training and Consultancy Services,
Capita Revenues and Benefits, Page 74