Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
BPR - Business Process Re-engineering
Duration Dependent upon Modules
to be analysed
© Capita Business Services Limited 2011
Cost Available upon request
Description
To analyse the Authority’s existing business processes and make recommendations
to develop existing working practices/ procedures, implement new working practices/
procedures to better fit with the Capita package.
This can be tailored toward specific modules within the Capita applications, such as
ETD or Fraud in Benefits or Recovery in Council Tax and Business Rates.
The number of days required for this process will be dependent upon the number of
modules to be reviewed. Your Account Manager can confirm this at the time of
booking.
Prerequisites
The Authority should outline the specific areas of concern which require investigation
to their Account Manager a minimum of seven days prior to arrival on-site.
Consultancy Methods
• Prerequisite Day(s) The Consultant will provide an agenda based upon the
Authority’s requirements and will gain an understanding
of the Authority’s current processes in consultation with
Control Team staff, Managers and end users of the
relevant application(s);
• Report Day(s) The Consultant will document their recommendations
for improvement. This will be done remotely. A draft
report will be supplied via your Account Manager;
• Workshop Day(s) The Consultant’s findings and recommendations will be
discussed based on the draft report. Following the
workshop a final report will be prepared;
• Training Day(s) Should additional training be required as a result, this
can also be provided;
• Follow-up Day 2 – 3 months later, the Consultant will visit to review the
Customer’s progress.
Who Should Attend
Individuals responsible for Business Processes and end users of relevant
applications/ modules.
What You Will Gain
A more efficient and effective way to utilise the Capita applications, maximising the
Business with the software solutions available. A comprehensive report of findings
and recommendations will be supplied.
Training and Consultancy Services,
Capita Revenues and Benefits, Page 81