Training & Consultancy Services - Capita Software and Managed ...
Training & Consultancy Services - Capita Software and Managed ...
Training & Consultancy Services - Capita Software and Managed ...
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<strong>Capita</strong> <strong>Software</strong> <strong>Services</strong><br />
SELF - Combined Self Service <strong>Consultancy</strong><br />
Duration One Day<br />
© <strong>Capita</strong> Business <strong>Services</strong> Limited 2011<br />
Cost Available upon request<br />
Description<br />
This course is designed for the Local Authority to have a full underst<strong>and</strong>ing of the use<br />
<strong>and</strong> functionality of Self Service.<br />
Self Service allows the Local Authority’s customers to access to information relating<br />
to themselves or their tenants.<br />
Prerequisites<br />
Familiarity with keyboard/ mouse; prior experience of <strong>Capita</strong> Benefits.<br />
Key Topics<br />
♦ Issuing PIN numbers;<br />
♦ Council Tax Self Service;<br />
♦ Configuration;<br />
♦ Benefit Self Service;<br />
♦ Business Rate Self Service.<br />
Methods<br />
The Consultant will use an on-line database to demonstrate the full functionality.<br />
Who Should Attend<br />
All officers who will be involved in administering <strong>and</strong> maintaining Self Service.<br />
What You Will Gain<br />
♦ A full underst<strong>and</strong>ing of Self Service functionality;<br />
♦ The ability for the Local Authority to enable stakeholder’s access to information.<br />
<strong>Training</strong> <strong>and</strong> <strong>Consultancy</strong> <strong>Services</strong>,<br />
<strong>Capita</strong> Revenues <strong>and</strong> Benefits, Page 56
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