Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
CREC - Introduction to Recovery for Council Tax
Duration One Day
© Capita Business Services Limited 2011
Cost Available upon request
Course Description
This course is designed for attendees who will be responsible for the Recovery and
Collection of Council Tax. All aspects of the Recovery Cycle will be covered from the
issue of a reminder through to Committal.
The course will cover all relevant system functionality including system parameters
and recovery batch processes. The course employs demonstrations and workshops
to reinforce the course content.
Prerequisites
Familiarity with keyboard/ mouse; prior attendance on ‘CIMP Introduction to Capita
Council Tax’ or prior experience of Capita Council Tax will be assumed.
Key Topics
♦ Key system Features/Functionality;
♦ Arrangements;
♦ Recovery procedures from the issue
of reminders through to Post LO
actions including Committal;
♦ Logging Correspondence;
♦ System parameters;
♦ Reminders & Final Notices;
♦ Running & monitoring batch
programs;
♦ Holding recovery & adjourning.
Training Methods
This course may be delivered on-site or at Capita’s Trowbridge offices.
Attendees will utilise a training database, giving them the opportunity to progress
through worked examples. As with all our courses, comprehensive training
documentation will be provided.
Who Should Attend
Any staff responsible for Recovery and Enforcement within Council Tax.
What Attendees Will Learn
Upon completion of the course attendees will:
♦ Have an appreciation and clear understanding of the recovery cycle within Capita
Council Tax;
♦ Have an insight into system parameters in relation to recovery;
♦ Have a clear understanding of the batch processes involved in progressing
accounts through various recovery/ enforcement stages;
♦ Have experience of administering payment arrangements and be able to select
cases for Committal.
Training and Consultancy Services,
Capita Revenues and Benefits, Page 25