Training & Consultancy Services - Capita Software and Managed ...
Training & Consultancy Services - Capita Software and Managed ...
Training & Consultancy Services - Capita Software and Managed ...
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<strong>Capita</strong> <strong>Software</strong> <strong>Services</strong><br />
What Attendees Will Learn<br />
Upon completion of the course attendees will:<br />
♦ Have an underst<strong>and</strong>ing of the <strong>Capita</strong> Overpayments application;<br />
♦ Be able to navigate around the Desktop <strong>and</strong> <strong>Capita</strong> Overpayments application;<br />
♦ Have a clear underst<strong>and</strong>ing of the system parameters <strong>and</strong> processes;<br />
♦ Have a clear underst<strong>and</strong>ing of the Overpayments Batch Program suite <strong>and</strong><br />
recommended frequencies;<br />
♦ Have a clear underst<strong>and</strong>ing of both automated <strong>and</strong> manual recovery cycles;<br />
♦ Be able to transfer credits <strong>and</strong> debits, including issuing refunds via the <strong>Capita</strong><br />
Payments application;<br />
♦ Have an underst<strong>and</strong>ing of HB subsidy implications as regards non-recoverable<br />
overpayments etc.<br />
© <strong>Capita</strong> Business <strong>Services</strong> Limited 2011<br />
<strong>Training</strong> <strong>and</strong> <strong>Consultancy</strong> <strong>Services</strong>,<br />
<strong>Capita</strong> Revenues <strong>and</strong> Benefits, Page 62
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