Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
QA - Quality Assurance Module Training
Duration One Day
© Capita Business Services Limited 2011
Cost Available upon request
Course Description
This course is designed to for Assessment/ Decision Officers and Training Officers to
demonstrate the use and functionality of the Quality Assurance Module.
Prerequisites
Familiarity with keyboard/ mouse; prior attendance of ‘BIMP Introduction to Capita
Benefits’ or previous experience of Capita Benefits is desirable.
Key Topics
♦ QA functionality;
♦ Correspondence;
♦ Claim Details;
♦ Household & Income Details;
♦ Excel/ Pivot tables;
♦ Council Tax Costs;
♦ Notes;
♦ Rent Costs.
Training Methods
This course may be delivered on-site or at Capita’s Trowbridge offices.
Attendees will utilise a training database, giving them the opportunity to progress
through worked examples. As with all of our courses, comprehensive training
documentation will be provided.
Who Should Attend
Authorities may consider the following for attendance:
♦ System Administrators;
♦ Benefits Assessment Officers/ Decision Makers;
♦ Benefits Training & Policy Officers.
What Attendees Will Learn
Upon completion of the course attendees will:
♦ Be able to navigate around the QA frames;
♦ Be able to undertake Quality Checks of benefit claims;
♦ Be able to amend information held as necessary;
♦ Be able to transfer the data into the Capita Benefits application.
Training and Consultancy Services,
Capita Revenues and Benefits, Page 23