Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
PPM - Process and Performance Manager Training
Duration Two Days
© Capita Business Services Limited 2011
Cost Available upon request
Course Description
This course is designed to for Assessment/ Decision Officers and Training Officers
to demonstrate the use and functionality of the Process and Performance Manager
Application.
The new Process and Performance Manager (PPM) functionality has been
developed to enable you to effectively manage and monitor your processes and
the performance of your users.
Prerequisites
Familiarity with keyboard/ mouse; prior attendance of BIMP and CIMP ‘Introduction
to Capita Benefits/ Council Tax’ or previous experience of Capita Benefits/ Council
Tax is desirable.
Key Topics
♦ PPM Parameters;
♦ New Claim Summary;
♦ Claim Details;
♦ Household & Income Details;
♦ Rent Costs;
♦ Process flows;
♦ Read Only Audit Trail;
♦ Council Tax Costs;
♦ Landlord Details;
♦ Notes.
Training Methods
This course may be delivered on-site or at Capita’s Trowbridge offices.
Attendees will utilise a training database, giving them the opportunity to progress
through worked examples. As with all of our courses, comprehensive training
documentation will be provided.
Who Should Attend
Authorities may consider the following for attendance:
♦ System Administrators;
♦ Benefits Assessment Officers/ Decision Makers;
♦ Benefits Training & Policy Officers.
What Attendees Will Learn
Upon completion of the course attendees will:
♦ Be able to navigate around the PPM frames;
♦ Be able to undertake a complete process action from start to finish;
♦ Be able to amend information held as necessary;
♦ Be able to transfer the data into the Capita Benefits application;
♦ Be able to amend PPM parameters as required.
Training and Consultancy Services,
Capita Revenues and Benefits, Page 43