Training & Consultancy Services - Capita Software and Managed ...

Capita Software Services
Training Methods
This course may be delivered on-site or at Capita’s Trowbridge offices.
Attendees will utilise a training database, giving them the opportunity to progress
through worked examples. As with all our courses, comprehensive training
documentation will be provided.
Who Should Attend?
Benefit Assessment/ Decision Officers responsible for the workaday administration of
Housing Benefit/ Council Tax Benefit.
It is intended that these first three days are geared toward Assessment/ Pre-
Assessment Officers whilst the fourth day is primarily intended for Senior
Assessment Officers et al. (see BIMPADV).
Authorities with sizeable Training/ Policy Sections may wish to ensure that this
course is initially delivered to appropriate staff, followed by further sessions for all
staff.
What Attendees Will Learn
Upon completion of the course attendees will:
♦ Be able to navigate around the Capita Benefits application;
♦ Be able to search for a claimant’s details, utilising various parameters including
fuzzy/ wildcard searches;
♦ Be able to create Incomplete or Correspondence-Only claims where the claimant
does not already exist within the Benefits application;
♦ Be able to refer a claimant’s details to the Rent Officer Service following a claim or
Pre-Tenancy Determination;
♦ Be practiced in all of the more common frames needed for the assessment of
benefit claims;
♦ Be able to make notebook/ diary entries;
♦ Be able to commence or adjust benefit claims;
♦ Be able to cancel benefit periods where appropriate;
♦ Be able to record Payment Errors/ Change in Details statistics;
♦ Be able to perform Changes of Address or tenure types (e.g. CT to PT);
♦ Be familiar with Alternative CTB and ‘Better Buy’ assessments;
♦ Have an understanding of national and local scheme disregards;
♦ Have an understanding of the importance of Income Codes/ Income Types;
♦ Have an appreciation that claimants generally retain Claim/ Council Tax/
Payments & Overpayments Reference Numbers/ Identifiers;
♦ Be able to navigate the more common Council Tax frames, e.g. to identify Single
Person Discounts etc.;
♦ Be able to undertake Underlying Entitlement adjustments (where HB/CTB has
ceased entirely or where HB/CTB and UE co-exist);
♦ Have an understanding of some of the main Benefits batch program routines, e.g.
payment runs and Claims Marked for Reassessment;
♦ Be in a position to impart their knowledge to other team members.
© Capita Business Services Limited 2011
Training and Consultancy Services,
Capita Revenues and Benefits, Page 9