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4. Requirement for Own Label and Proprietary Brands<br />
During the development of own label products the following procedures are followed. Own label products are continually<br />
reviewed throughout using a QC rota to ensure that the agreed product specification, processing procedures and packaging<br />
standards are maintained throughout each production run. By continually reviewing our products it will show if further<br />
development of the product is required. This QC rota allows us to monitor and maintain regular communication with our<br />
suppliers regarding the products they produce for us.<br />
• Own label product development<br />
- Seven stage process:<br />
1. Intent to supply agreement<br />
2. Audit of premises<br />
3. Review of manufacturing processes<br />
4. Product specification<br />
5. Shelf life testing<br />
6. Labelling<br />
7. Design and packaging<br />
All stages of the own label product cycle is monitored and<br />
kept electronically on the Technical Database (Hamilton<br />
Grant).<br />
• Acceptance criteria<br />
Unless the following criteria is provided and adhered to<br />
a product will not be stocked at Fortnum & Mason.<br />
• Product Review/Intent to supply<br />
o Availability of product<br />
o Seasonality<br />
o Exclusivity<br />
o Methods used for manufacture<br />
• Is the product organic?<br />
• Have any chemicals been used?<br />
• Is there any risk of GMO within the product?<br />
o Labour<br />
o Working conditions for employees/guaranteed no<br />
slave/child labour<br />
o Quality of product<br />
o Legality<br />
o Safety of product<br />
o Food safety procedures<br />
o Sensory testing/approval<br />
10<br />
• Product Specification<br />
Specifications must be completed by the supplier before<br />
the product can be offered for sale.A specification must<br />
be completed for all Fortnum & Mason label products<br />
o Fortnum & Mason Product Specification (QAF:01)<br />
o Fortnum & Mason Wine Specification (QAF:101)<br />
The product specification will be monitored and<br />
enforced by the Food Safety &Technology Department.<br />
Any amendments to the specification must be sent to<br />
the Food Safety & Technology Department to update<br />
the specification held on file.<br />
• Supplier Approval<br />
Our buyers must personally visit premises, interrogate<br />
both product and its creator and understand their<br />
philosophy. If we feel they share our values then<br />
we work with them to bring their product to our<br />
customers – and to develop new and interesting ideas<br />
for the future. Many of our sources are very small and<br />
we support them to ensure continuing supply. After this<br />
initial agreement to enter into business, the following<br />
information/documents must be obtained prior to<br />
accepting the first delivery of finished product:<br />
• Supplier Self Audit Questionnaire<br />
• Audit<br />
• Product specifications<br />
• Financial/credit check<br />
• Final artwork approval
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