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1. Company Details:- • Turnover o £56.1m at 53 weeks ending 18/7/10 • Employees o 450 as at 27/7/10 • Trading locations o Piccadilly, London o Terminal 5, Heathrow o UK Airports o Japan o Europe o USA Chapter 2 Fortnum & Mason – About Our Business Fortnum & Mason was established in 1707 and has been owned by the Weston family since 1951. The Garfield Weston Foundation owns 79.2% of Wittington Investments which is the ultimate holding company of Fortnum & Mason. The current chairman, Kate Hobhouse, is the granddaughter of Garfield Weston. • Type of business o English luxury retailer and restaurateur with the product categories of food, drink, entertaining and gifting. 2. Description Of Our Business Fortnum & Mason is a multi channel retail and hospitality business. Its operations include: • Piccadilly retail and hospitality • Mail order • Internet (UK and worldwide) • Corporate sales • UK airports • International division • Events catering (Fortnum & Mason Events) • Private functions 6 3. Main Products • Tea • Groceries • Confectionery • Hampers • Wine 4. Main Services • Retail shopping • Restaurants • Events catering • Internet shopping • Mail order shopping 5. Main Customers • Private individual customers • Corporate clients • Organisations for event catering • Japanese operating partner – Juchheim • Airports We work closely with our suppliers and customers to ensure that quality assurance and product integrity are maintained at all times. Environmental issues relevant to the business are discussed at monthly board meetings, with the Managing Directors holding direct responsibility for driving continual improvement.
Chapter 3 Fortnum & Mason – Products and Suppliers 1. Mission Statement Fortnum & Mason will only source and stock the best quality products for own label lines and proprietary brands. We work closely with our suppliers to develop product that is as natural as possible, only using quality ingredients without using unnecessary additives or chemicals. 2. Food Buying Pillars These are our principles for developing own label products but they also apply to the proprietary products that we buy. • Quality – We provide our customers with the best tasting food by ensuring that we use only the finest ingredients and production methods. We only work with the most skilled producers and always try to promote traditional and artisan methods of production. Our rigorous quality control procedure and standards of traceability ensure not only that our products are safe and always reach our customers in peak condition, but that also the stipulated highest quality ingredients are used throughout the supply chain. Our breadth of range will always ensure that we have the right quality for any occasion. • Englishness – Across everything Fortnum & Mason is and does runs its English character. The company is a fusion of eclectic influences. We provide our customers with a range of products either sourced from England, have been adapted to the English taste, or stem from our heritage. • Seasonality – We always aim to provide our customers with a seasonal range of products.These products reflect the British growing seasons. This philosophy extends to the recipe based products not just the fresh produce. We also develop products for the major English celebrations, English traditions and the leisure activities of our customers. • Ethical and Environmental – We never deviate from our CSR policy. Many of our suppliers are very small, and we support them to ensure a continuing supply. We always develop close relationships with our suppliers allowing us to ensure that they are following a responsible code of conduct towards any livestock and to ensure that they and their employees are being paid a fair price for a product. We do not subscribe to any one Agricultural Policy, we subscribe to agricultural practices where tradition and time are respected. Animal Welfare is very important to us and we believe if kept to the highest standards it also leads to a discernable difference in product flavour. Wherever possible we always support rare breed meats that are traditionally bred, reared and handled as we believe this results in a better quality meat. We like to source our beef, pork and lamb from the Royal farms. All products containing livestock are also consistent with our CSR policy. We are currently working toward removing all non-essential food additives from our recipes i.e. those that are not required for a technical function, endeavouring to use natural alternatives. 7
Page 1 and 2: Fortnum & Mason Corporate Social Re
Page 3: INTRODUCTION Fortnum & Mason was fo
Page 8 and 9: Fish - We aim to stock only cold wa
Page 10 and 11: 4. Requirement for Own Label and Pr
Page 12 and 13: Chemicals Our policy has always bee
Page 14 and 15: The First World War had a huge impa
Page 16 and 17: 8. Organic Food Fortnum & Mason has
Page 18 and 19: Case study - product Fortnum & Maso
Page 20 and 21: Case study - supplier Clive Christi
Page 22 and 23: Chapter 4 Fortnum & Mason - The Env
Page 24 and 25: In the lead up to our tercentenary,
Page 26 and 27: Case study - Eco friendly product T
Page 28 and 29: 2. Volunteering All staff are allow
Page 30 and 31: 2. Skills and Training The Company
Page 32 and 33: After the completion of her degree

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