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After the completion of her degree Hannah joined
Fortnum & Mason as a Buyer’s Clerk in the
Grocery department. During this period, she completed
the Fortnum & Mason food academy which
increased her depth of knowledge into Fortnum’s
unique range of produce.
The Retail Management degree included a year in industry,
and this is when Hannah first encountered Fortnum &
Mason. Throughout her university placement she spent
time assisting various departments within the company
including the sales floor, Warehousing and Logistics
and Customer Service. Alongside her valuable work
experience, during this time Fortnum & Mason helped
Hannah gain her NVQ Level 3 in Mentor Managing.
After the completion of her degree Hannah joined
Fortnum & Mason as a Buyer’s Clerk in the Grocery
department. During this period, she completed the
Fortnum & Mason food academy which increased
her depth of knowledge into Fortnum’s unique range
of produce.
In 2005 it was announced that Fortnum & Mason
would be undergoing a £30million refurbishment, and
Hannah was enlisted to join the project team that
November. Her key project management role was to
liaise with fellow colleagues and customers during the
development period.
Upon completion of ‘Project Piccadilly’ Hannah’s
next step in October 2007 saw her assist in the
implementation of Fortnum & Mason’s first 3rd Party
call centre in Glasgow, which processes telephone
orders. This meant relocation for three months to
deliver training and support to the new team. Following
a successful launch, Hannah was then promoted to
Team Leader of the Customer Order department in
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June 2008. Hannah became a key individual in managing
of one of the busiest departments through the 2008
Christmas trading period. Following this success, in
2009, Hannah was promoted to Customer Relations
Manager. The role incorporates management all our
telephony departments; customer services, telephone
ordering and switchboard. Furthermore, Hannah is now
also a key member in the customer service academy,
which aims to provide outstanding customer service
training to all employees.
Alongside her role, Hannah is an active member of
several of Fortnum & Mason’s additional activities.
These include co-managing the Charity Committee
fire warden duty and as a St John’s Ambulances ‘First
Aider at work’, for which she undergoes regular
training. Hannah has undertaken many sponsored
events for various charities raising a sum of £890 to
date. These included completing a 17 mile night hike
around central London for Maggie’s Charity twice, a
two mile swimathon for CLIC Sargent and organising a
coffee morning for the employees at Fortnum & Mason.
Finally, Hannah is also playing an active role in the
future development of Fortnum & Mason through her
participation in the implementation of a new customer
ordering system, due to launch store-wide in the
new year.