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In the lead up to our tercentenary, the building at Piccadilly underwent major refurbishment with significant construction work over a long period. During the construction period our carbon emissions increased and so, to gauge a more realistic assessment of our carbon reduction, we have compared our emissions in 2009/10 to the pre-refurbishment figure in 2004/5. Counting emissions from Piccadilly and our warehouse in Ely, emissions show a reduction of 9% over the period, with a 1% reduction in electricity, a 36% reduction in gas despite the increased size of the store in Piccadilly and the introduction of air cooling. Water usage has unfortunately increased by 21% due to the introduction of two new restaurants and a switch from using bottled water to tap water. Reducing our water usage will be a key focus for us in 2010/11. Our target is to reduce our overall carbon emissions by a further 5% by the end of 2012. We are currently preparing our Carbon Management Action Plan following a detailed energy audit of the Piccadilly store, which will include specific activities, tasks and timescales for achieving our policy aims. Activities may include behavioural, operational and equipment changes and we will use the carbon hierarchy of: • Reduce the need for activities • Make activities more efficient • Make activities greener and cleaner Activities include control and use of energy efficient lighting, electrical equipment and heating/cooling systems; implement a “switch it off” policy, ensure efficient use of plant and kitchen equipment, reduce wastage, build a new energy efficient warehouse. b. Waste management The store and warehouse produce approximately 378 kilos of waste each year. Our objective is zero waste to landfill by the end of 2010. At present 100% of waste from the Piccadilly store is sent for recycling or reuse. Waste from our warehouse, excluding cardboard currently goes to landfill, although we are currently finalizing arrangements to send all waste from the warehouse facility to a Materials Recovery Facility (MRF) and fulfil our objective. c. Packaging In 2006/7 Fortnum & Mason commissioned a review of all packaging through Envirowise. The project identified the opportunity to reduce our carbon footprint relating to packaging by 145 tonnes per year and to prevent 72 tonnes of packaging waste being discarded by customers. 24 We have been steadily working through the recommendations in the report and our main activities include the following:- • Introducing air fill pouches in place of polystyrene infill for mail order packaging. • Introducing moulded pulp boxes in place of polystyrene to transport wine for mail order, saving 3 tonnes of CO 2 per annum. • Reducing the weight of plastic carrier bags by 25% and replacing the original carrier bag with bags which are 100% biodegradable. • Introducing a “bag for life”. Since its introduction in October 2009 we have sold 27,000 bags for life. This has helped to reduce our plastic bag usage by 53,000 bags. • Using 100% biodegradable fillings for our hampers, which is a wheat based product called Greenfill. Greenfill is suitable for composting and also dissolves in water. • Introducing eco friendly insulated packaging, using sheep’s wool for transporting chilled deliveries to customers homes. We have received the environment agency’s latest packaging report which states that Fortnum & Mason are complying with the Regulations and are taking adequate steps to discharge recovery and recycling obligations. d. Transport We do not own any vehicles directly but use third party logistics companies for all our goods management and deliveries to customers. Our main courier is Parcelforce who have reduced their GHG emissions (tonnes) by 20% over the last 5 years. Parcelfoce Worldwide GHG emissions (tonnes) 2004 -2005 2005 -2006 2006 -2007 2007 -2008 2008 -2009 118,101 107,323 101,528 101,086 96,029 Parcelforce have: • Rolled out 1100 Mercedes Eco-Start vehicles – which cut out when stationary as part of their focus on reducing the emissions generated. Their entire fleet of 2000 plus vans is regularly renewed to ensure they have the most economical and efficient vehicles on the road. • Required drivers to undertake daily vehicle checks and vehicles undergo maintenance inspections regularly to ensure their efficiency and safety. • Supported drivers with data and varying levels of training so as to help them increase their fuel efficiency and reduce carbon emissions.
• Incorporated alternative fuel and energy vehicles into their fleet.They currently have six different vehicle types undergoing tests. These include two electric vehicles, two hybrid vehicles and two “teardrop” trailers. They are investigating viable options for alternative fuels for the future of their fleet. For local deliveries in London we use Cyclone who make deliveries by electric vehicle and bicycle. e. Supply Chain Our supply chain strategy includes the backloading of vehicles, using the return trip of vehicles after they have made their deliveries. The strategy has been particularly successful in our delivery of our wicker baskets. Empty vans and lorries account for 7.2% of the UK’s total annual carbon footprint. (Source: Lowcarboneconomy.com) Our wicker supplier uses a transport company based in Ely, just 6 miles from the Fortnum & Mason warehouse. All loads from them to Ely are a return load filling what otherwise would be an empty lorry. The mileage of this trip is 220 miles. In a 12 month period from July 2009 to June 2010 this trip was made 54 times, a total mileage of 11880 miles. The transport company averages 9 miles to the gallon (source: Halls), this equates to 1.97 miles per litre, 11880 miles equals 6030 litres. This equates to saving 15914kg of CO 2 per annum. 25 f. Construction In 2011 we are planning to build a new warehouse in Cambridgeshire. The specification for the warehouse fully takes environmental impact into account and includes the following: Insulation The unit will be built using a high specification of 80mm thickness insulated cladding used for roofing with a 2.5 u value. Roofing light panels will be double glazed and meet the same 2.5 u value. The unit will be built using a high specification of 80mm thickness insulated cladding used for outer walling with a 2.5 u value. Office Heating The heating system will utilise as much energy as possible from an air source heat pump system, significantly reducing the electricity requirements for office heating. Glazing The office windows will be double glazed units featuring low e-glass and gas filling which will meet requirements of BS5713 & BS6262. All glass will be tinted for extra heat reflectivity. Electricity Research is underway into powering a neighbouring fish farm with a wind turbine, which could also be utilised by our site. Rain Collection We are planning to introduce a rain water collection system that can be used for cleaning the warehouse, toilet facilities etc. Landscaping There will be extensive planning of trees, shrubs and plants around the new building. Lighting We will install low energy lights, equipped with sensor switches to ensure lights are only used where and when required. This will also significantly reduce electricity consumption for the site. Solar Panels Consideration is being given to the use of solar panels to generate electricity if the wind turbine mentioned above does not go ahead.
Page 1 and 2: Fortnum & Mason Corporate Social Re
Page 3: INTRODUCTION Fortnum & Mason was fo
Page 6 and 7: 1. Company Details:- • Turnover o
Page 8 and 9: Fish - We aim to stock only cold wa
Page 10 and 11: 4. Requirement for Own Label and Pr
Page 12 and 13: Chemicals Our policy has always bee
Page 14 and 15: The First World War had a huge impa
Page 16 and 17: 8. Organic Food Fortnum & Mason has
Page 18 and 19: Case study - product Fortnum & Maso
Page 20 and 21: Case study - supplier Clive Christi
Page 22 and 23: Chapter 4 Fortnum & Mason - The Env
Page 26 and 27: Case study - Eco friendly product T
Page 28 and 29: 2. Volunteering All staff are allow
Page 30 and 31: 2. Skills and Training The Company
Page 32 and 33: After the completion of her degree

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