Embassy Hanoi and Consulate General Ho Chi Minh - OIG - US ...

SENSITIVE BUT UNCLASSIFIED
health insurance coverage and verify the adequacy of the UN Development Programs
wage survey.
Human resources office operations have improved dramatically as a result of
the efforts of the current officer. Employees directly attributed the improvement
to both the human resources officer and the management counselor who “are
always willing to work with us to fix problems that have arisen during the last year,”
as stated in a meeting with the FSN association board. Some employees who
survived workplace abuse and threats by an American officer, who has since
departed, no longer believe that “today will be their last.” (See Workplace and
Quality of Life Issues below.) FSNs in Ho Chi Minh City also voiced satisfaction
with the new American management. They believe that they are now part of the
process and have a voice in consulate issues. They also appreciated the advice and
guidance provided by the management officer and the American OMS in the
reestablishment of a hitherto moribund FSN association.
Overall, the office has done an excellent job of establishing employee work
requirements statements and collecting employee evaluations in a timely manner.
The office takes considerable time and effort to inform supervisors and employees
of the requirements and timelines for evaluations and work requirements. All were
current at the time of the inspection.
The CAJE process was completed in both Hanoi and Ho Chi Minh City and
the results submitted to the Department. After review, the Department approved
the CAJE recommended classifications. Overall, about 30 percent of the FSN
workforce had their positions classified upward. However, the results in Ho Chi
Minh City are questionable. An EFM who is no longer at post made most position
evaluations. There were significant failures in the process that should have been
employed. Most employees were not consulted, and required information about
the process was not forthcoming from either the evaluator or supervisors.
Recommendation 8: Embassy Hanoi should evaluate the adequacy of the
implementation of the computer aided job evaluation process at Consulate
General Ho Chi Minh City. (Action: Embassy Hanoi)
Work Environment and Equality in the
Workplace
The embassy and the consulate do not have an EEO program for FSNs. The
Department’s policy (3 FAH-2 H-312 b (8)(b)) states that complaints should be
OIG Report No. ISP-I-05-28A, Inspection of Embassy Hanoi and CG Ho Chi Minh City, Vietnam, September 2005
SENSITIVE BUT UNCLASSIFIED
41 .